The gentleman who rented the 15ft truck to me was kind, knowledgeable and amazingly helpful. This experience was top-of -the-line. The truck was easy to drive. Thanks to U-Haul ,other than packing, my move was near effortless. Merci.Constance B.
Customer Reviews for U-Haul Moving & Storage at Ina Rd
Pour nous contacter
Tucson, AZ 85741
(W of Thornydale Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
quick service!Matthew F.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.KENNETH M.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
Stop telling people that they won't be charged a courtesy fee of 20 $for a next day return verification then charging them anyway. I tried to do the return verification on line. The website wouldn't let me finish. I called, told the lady what happened, she told me, no problem, I noted it on your account you won't be charged. Then I get an email receiptâ€¦..I was charged. I have used uhaul a few times, never without hassle.JOSEPH K.
Knocked it out of the park. Great customer service and helped me select the best type of trailer to use for my project; finished in less time than expected using the right equipment. The guys working there today were awesome.BRETT C.
Excellent customer serviceMARTIN T.
The truck was a piece of junk, and very dirty; especially the inside of the windshield. Better care could be taken of the vehicles.ROY K.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Rex M.
Corporate U-Haul sucks in terms of their dispatch process. Using photos of the trailers when they were new verses their current condition is fraudulent.DANIEL G.
Le client n'a pas laissé de commentaire.Carl T.
Very well received at the drop off location and done in a swift professional manner. Thank you U HaulGORDON Y.
Le client n'a pas laissé de commentaire.Sebastian B.
Made it easy and I appreciate that.William F.
Site was understaffed on Sunday, 11-21-21. Long wait to check equipment back in. Normally highly efficient site.ROBERT K.
The initial two trailers had many burned out lights, the third trailer had broken door hinges. The technician wasn't able to replace a burned out light bulb and had zero experience with trailer wiring. Upon returning the trailer the service was great, there was a 20 minute wait due to the many customers and one one person working the counter. Suggest you train employees in basic trailer wiring and spend time evaluating equipment to ensure all lights are in proper working order. When I requested he replace the burned out bulbs he responded that he didn't know how?Toby R.
Le client n'a pas laissé de commentaire.JON O.
Le client n'a pas laissé de commentaire.DOROTHY W.
Quick and courteous check in and return process. Fortement recommandé!Leonard L.
Le client n'a pas laissé de commentaire.NICOLE S.
Manager Chris Miller was awesome and was totally helpfulJEFFREY K. | Premières impressions
Hire staff young kid working was it took 1,5 hours to pay and hook up uto tray trailer upon returning I had to un hook the trailer my self employee on duty apparently was new as he had no idea what a car hauler was his response was we don't hat any cart also said he can get . Me a u truck to haul with insteadCHARLES E.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.JOHN W.
Easy drop-off with no issues.Jeff G.
Le client n'a pas laissé de commentaire.Arthur W.
Friendly customer service.ROBERT J.
My overall experience with UHaul was awful. I will not be using again.maureen M.
I DID NOT RECEIVE A FINAL NOTICE OF BILLING.Gilford P.
Damien was professional and courteous. Great U Haul experience!ALMENDRO S.
Le client n'a pas laissé de commentaire.JOSEPH F.
Make sure the truck is in working order. Took forever to get help. Didn't keep up to date that the truck broke down.SHAWN N.
Le client n'a pas laissé de commentaire.CHARLES J.
Very nice manager!NANCY D.
Le client n'a pas laissé de commentaire.Mason D.
Moving and relocating across 1500 miles is hard enough, this Uhaul facility was great! The Manager was so nice in helping us acquire our storage unit right at the same site that we returned our rental truck,, made it far less stressful.we had such a good experience with the dropping off of our uhaul and learning that we got 1 month of storage included in the price made a huge difference as did the friendly and helpful staff made this experience the best possible.Katherine H. | Premières impressions
Damian Diaz was very nice and helpful. The other guys loaded up the equipment fast and I was back on the road quickly. Great service.CASEY M.
Out of 3 storage units only 1 was satisfactory. The seal on unit 2 was so poor that all of our belongings were covered in 1/4 inch of dirt. Unit 3 was filled with bugs sooo many bugs that it was apparent pest control is not being used.Laurie L. | Expérience générale
Le client n'a pas laissé de commentaire.Javier A. | Expérience générale
Very nice facility, very clean and modern. Very prompt and courteous worker.MARK TOM E.
Le client n'a pas laissé de commentaire.April V.
Le client n'a pas laissé de commentaire.ELMER A.
Great service. Got it done fast and right. Thanks! Joseph G.JUSTIN P.
Le client n'a pas laissé de commentaire.Sharon C.
Le client n'a pas laissé de commentaire.KEVIN M.
Le client n'a pas laissé de commentaire.ANNA C.
Great location! I wish I caught all three people's names (between pickup and dropoff) that helped me, because they were all professional, helpful, and a great to work with. This location isn't the closest to my house, but if I need to rent again, I'll definitely drive further to get to this location!Brian B.
Le client n'a pas laissé de commentaire.NATHAN H.
Good job. Equipment was clean and ready for use.NYLE J.
Le client n'a pas laissé de commentaire.MICHAEL D.
The crew at the Uhaul store were professional, pleasant and very helpful. I couldn't be more pleased with their serviceMichael D. | Premières impressions
Le client n'a pas laissé de commentaire.Mary S.
Le client n'a pas laissé de commentaire.DONALD A.
I only picked this location because I needed the â€œquilted furniture padsâ€ and the closest U-haul location didn't have them. When I called to reserve a truck, I specifically asked about the Quilted furniture pads, which I was told you had, and I was able to reserved a dozen. But then when my parents went to pick up the truck, a young man told them there were NO quilted furniture pads available, not even the regular furniture pads. So then what was the point in reserving them?? No one told me there might be a possibility that ALL the furniture pads wouldn't be available. Finally a manager came out and decided to let us use furniture pads from other truck. So I ended up having to pay more money for nothing. I would have been better off renting a truck from the much closer location.THOMAS B.
Friendly and helpful.mark F.
Excellent customer service, very fair pricing.Cynthia R.
Le client n'a pas laissé de commentaire.GARY K.
I needed a trailer at the last minute and these guys made it happen almost effortlessly.Gian M.
Le client n'a pas laissé de commentaire.RICKY W.
I was very pleased with the personnel and service they provided' I would definitely recommend this location to anyone.Robert L.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.Michael S.
Damian was super helpful and xander too, really helped me out and made sure i had an awesome experienceLOUIS W.
Excellent location, great personnel, totally understood about unsafe rental.Carl B.
Service was great. Employees were super helpful. Truck was in good condition. Merci encore!Jimi B.
Personnel very helpful and friendlyâ€¦no need to changeMARK M.
Le client n'a pas laissé de commentaire.KENNETH H.
Make sure the customer really has a finalized contract. I got a call later that my contract was not complete. I was not able to see it until the next day. It cost me 12 $extra dollars in fuel charges because the contract required me to put in more fuel than I started with. I could have worked with the agent if I'd had the contract in hand.Steven J.
Not enough people working there. Took awhile to get my unit. Then when going there, their was no one at the desk and had to wait for awhile again. Also I was told you could check out of your unit over the phone, but when I called they said I had to be there in person. So that was 40 minute drive just to get a paperdavid d. | Expérience générale
Quick service getting out, quick service back inAaron F.
Le client n'a pas laissé de commentaire.Kurt G.
Le client n'a pas laissé de commentaire.Shadie R.
Great experience!!!THOMAS S.
Staff was friendly. I wish I could remember the name of the fella that worked with me. He was helpful. Got me in and out, quick.JESSE A.
Terrible customer service. I was charged a late fee every month even though I had direct deposit so had to deal with that each month. Could never get anyone on the phone and storage was over priced.John O. | Expérience générale
Terrible customer service and poor communication. Just frustrating through the experienceJohn O.
Le client n'a pas laissé de commentaire.JONATHAN Z.
Always have a good experience at this locationDEREK K.
Le client n'a pas laissé de commentaire.Danilo D.
Le client n'a pas laissé de commentaire.MARY F.
The young man was very rude to me when I was trying to check in then after waiting 30 mns a different man helped and he was very nice .. checking out the next day was good too they were very nice ..Callie J.
Le client n'a pas laissé de commentaire.Boon O.
Two gentlemen did best they could being short staffed and helped the best they could. Still greeted everyone with great service.....KRISTINE C.
Le client n'a pas laissé de commentaire.George R.
Le client n'a pas laissé de commentaire.Dorothy H. | Premières impressions
under staffed with only one person working the entire facilityDavid W.
Le client n'a pas laissé de commentaire.Dean N.
Le client n'a pas laissé de commentaire.JAMIE Y.
Le client n'a pas laissé de commentaire.William S.
Incredibly friendly and easy to drop off! I was finished so quick I was looking around expecting other things to do.Justin D.
Le client n'a pas laissé de commentaire.Kristina E.
The young man that helped me was very polite.JOSE G.
Drop off was really easy. Drive up and 5 minutes later I was on my wayMichael S.
Fix broken access gate!Theresa G. | Premières impressions
Nothing. The experience was perfect.JOSIE P.
Le client n'a pas laissé de commentaire.isis g. | Expérience générale
Le client n'a pas laissé de commentaire.HUMBERTO O.
They were well informed and helpful. Would not hesitate to do business with them again.GARY B.
Le client n'a pas laissé de commentaire.Barry B.
Open on timeLacy N.
Le client n'a pas laissé de commentaire.TRACY L.
Le client n'a pas laissé de commentaire.NANCY B.
Le client n'a pas laissé de commentaire.THOMAS K.
Staff was pleasant and professional. The young man who hooked up the trailer and disconnected the trailer upon my return was exceptionally efficient and made me feel like my business was appreciated.Edward L.
I was very pleased with the whole experience.THOMAS L.
Le client n'a pas laissé de commentaire.MICHAEL W.
Le client n'a pas laissé de commentaire.Devorah A. | Premières impressions
Le client n'a pas laissé de commentaire.Katrina M. | Premières impressions
Le client n'a pas laissé de commentaire.Lar B. | Premières impressions
Le client n'a pas laissé de commentaire.Philip P. | Premières impressions
We always receive great service from the staff here.Dan C. | Expérience générale
Le client n'a pas laissé de commentaire.FREDERICK K. | Premières impressions
I'm disappointed because I agreed to a certain amount. I was charged 30 more. When I called to find out why I was hung up on. Now I have to go in person. Mike is very professional but when he is gone it's different.JOAN M. | Premières impressions
I did not order a storge unit... really can't answer the questions ... beauseci really don't know the answers... because I do not have a unit... nor did I rent anything from you... so if you have any of my money. PLEASE RETURN ASAP.....Shannon K. | Online Move In
The only thing that I might change is to allow access, for the customers, to a trash receptacle.becky K. | Premières impressions
Sonia was very helpful and stayed late to help us even though she didn't have to. She made the whole process easier and even found us a truck at another location.Dan C. | Premières impressions
Le client n'a pas laissé de commentaire.linda e. | Premières impressions
Thank you guys, you guys are awesome at what you do!!daryll b. | Premières impressions
Ashley she’s very nice and helpfulJoseph R. | Premières impressions
Excellent customer service!Jacquelynn P. | Premières impressions
Le client n'a pas laissé de commentaire.LINDA S. | Premières impressions
Your employees are so courteous. thankyouSylvia M. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!