Customer Reviews for U-Haul Moving & Storage at Ina Rd

7991 évaluations

4040 W Ina Rd   Tucson, AZ 85741
(W of Thornydale Rd)

(520) 575-5380

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(520) 575-5380

4040 W Ina Rd
Tucson, AZ 85741
(W of Thornydale Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase P. 
Évaluation :
5

Fast and efficient. Easy

DION P. 
Évaluation :
5

excellent experience. fast and easy.

James M. 
Évaluation :
5

There was a little oil on the dolly from previous user. Other than that o was very pleased with the equipment and service. I was not charged for the small amount of oil. I have used this Uhaul a number of times, I have always received excellent service and never a problem with any equipment. I highly recommend them for your rental or moving needs.

Douglas H. 
Évaluation :
5

Very friendly and great customer service

KERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG W. 
Évaluation :
1

We had a very poor experience. We were confirmed online for one location and when we went to pick up the truck, the location had been moved, causing a 45 minute delay in being able to move. When we called the Ina location to discuss, the man who answered the phone kept me on hold for about 20 minutes and when he picked up, he was so incredibly rude. Told me he could change the location, but that he would have to charge me for it. This is one of the worst customer service experiences that I have had.

JUDSON D. 
Évaluation :
1

Returned the vehicle before 4 and was still charged a 20 $next day service fee. Then had to wait in line an extra half hour for a refund because there was only one person working. Piss poor customer service. Horrible experience over all. The U-Haul off of I-10 is way better.

GINA L. 
Évaluation :
4

I left a pair of sun glasses in the truck and the shop called right away and told me. Excellent service à la clientèle.

LEONARD V. 
Évaluation :
4

This location always seems to be a bit short staffed. The employees work hard and do a good job but there is always a bit of a wait. Higher level comment...the process is slow even if I check in ahead of time and all my information is on file. Seems like showing id and paying should be enough. One has to wait through your id being photo graphed and multiple other steps.

DANIEL B. 
Évaluation :
3

I reserved a 10ft local moving truck at a location near my home, but a day before pick up I was told to go to a location 15 miles further away from my home costing me 30 $more for my rental. In addition, when I went pick up my truck, i was told there were no 10ft trucks left and was offered a 15 ft replacement. That was a problem because the 15ft unit would not fit in the area I was going. This was a problem, but was resolved by another customer willing to offer me his reservation for a 10ft unit. Your reservation process is not customer friendly...only uhaul freindly.

GARY H. 
Évaluation :
5

Great service. Only complaint is with Tucson corporate that billed me for two extra days when I only had one extra day. Mike the Manager at this location credited back my account. Good location and everything you need for moving.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
2

Actually have the truck ready and available when you make a reservation or not put that the reservation is not guaranteed in such fine print you have zoom in and read that under terms and agreements. Highlight that in yellow and bold lettering.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L. 
Évaluation :
4

I wouldn't recommend this location for local moves as it's way too far out of Tucson, the miles you would have to pay to get to and from that location are atrocious, other than that the location is pretty excellent

CHRISTIAN M. 
Évaluation :
1

We arrived to pick up our U Haul rental and was greeted by a line of people waiting to be helped. There was only one person working, general manager Mike. He made it known he was not happy by his constant loud sighs, annoyed body language, and out loud complaints. It took us 35 mins to get our truck. We asked if he could please make sure everything in the truck was working, due to us getting a repair truck the previous weekend from the Oracle location in Tucson. He rolled his eyes at us , sighed, and assured the truck was fine. Once he told us to meet him around front for our truck a female employee walks into work carrying her belongings and shouts to Mike “don't even even ask!” and proceeds to start her shift. Once we went outside we had to remind mike of our additional rented tools (dolly & blankets) which he went back and got for us. We also asked Mike if he could check if the ramp worked properly and he only pulled it out 2 foot and pushed it back in. When I asked him to show us he told us “You can check it yourself.” Our UHual had no lock for the back rolling door and the AC wasn't working properly. We traveled over 80 miles with a broken AC. My past 2 experiences have been horrible with UHual. They need more employees available to help their huge lines of customers. Preferably employees with actual customer service skills. Their process of handling rentals is not efficient and their rental equipment needs repairs prior to re-renting them. Our experience was awful and sadly we were dealing with the general manager.

AUBRIANNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina K. 
Évaluation :
5

Great customer service!

Craig R. 
Évaluation :
5

We our a small moving business who rents from this location often. 4040 W Ina Rd, Tucson, AZ 85741 Thier is a older gentleman who always helps us, it is always busy and still he always does a great job accommodating us, with a great attitude!

BRANDON H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOBY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDEN K. 
Évaluation :
2

This is not where we selected to return our truck and I'm not sure why it was changed. This location needs help with customer service skills. My husband went left instead of right into their parking lot and got attitude from their employee. Most people don't scout out the local UHAUL to see where they need to park their 26' truck when returning it. When one is turning right into the lot and you are coming in at an angle, the signs they had on the right are not as visible. When we need a truck or supplies in the future we will pick another shop.

Guy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WARREN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARLAND B. 
Évaluation :
5

The young lady at the counter was very helpful when we picked up the truck. The drop off process was painless and easy with very clear directions. My only concern is that I did not receive my confirmation email as stated. I would highly recommend this location though!

VANESSA H. 
Évaluation :
3

One of the guys working there did not know how to wear a mask or how to behave in front of customers but David was very helpful.

MARNI G. 
Évaluation :
5

The associate working in the lot (his name may have been David) did an excellent job hooking up the trailer and was there in the afternoon to receive the equipment back. Très sympathiques et professionnels. Great job! Thanks.

STEVEN B. 
Évaluation :
1

I had to give to three locations and this one was 45 mins from my house. The pick up location was fine but the runaround was terrible. Further, your online and phone customer service is terrible.

NEIL L. 
Évaluation :
5

Found Mike, Kattie and (all employees) were exceptional in providing first rate assistance with rentals and supplies needed for a very smooth move. Although many options are offered online, this company is tops in providing service. So very glad we explored all of our options. Hands down this U-Haul location is the best in Tucson. Thank you. Your customer service is the best!

JANICE C. 
Évaluation :
4

Extremely busy, had a 7:30 reservation and waited in line whit people wit no appointment. Got the truck around 8:00. It would be nice if the had an express line for reservations.

Michael H. 
Évaluation :
2

The representative that checked me in to pick up the truck was the same person that checked it back in when I was finished with the rental. She was not a friendly people person and inviting to customers in the business establishment besides me. What really upset me was her not doing her job properly causing additional charges to my account that caused me to take almost two hours or of my day to sit on hold and speak with 5 different people trying to get my overcharged funds returned. Customers should not have to speak to give different people and sit on perpetual hold to rectify a problem from someone not doing their job properly.

JOSH H. 
Évaluation :
5

Your staff was wonderful. They even replaced a fuse in my vehicle so that all lights worked on the trailer. I consider that great service. Merci.

FELIPE B. 
Évaluation :
5

Pickup and drop-off were friendly and expedient.

JOHN H. 
Évaluation :
5

very accommodating very professional staff Needs no improvement

HUGH H. 
Évaluation :
4

My only complaint is that I waited a long time in the store before anyone came to help me. I knocked on the back window because I could see a man with a name tag working on a white truck back there. He deliberately ignored my knocking which was frustrating, so I walked around back to talk to him and then he was very rude to me. If it wasn't for that guy, my rating would be 5 stars because everyone else I interacted with provided exceptional customer service.

NICHOLAS B. 
Évaluation :
3

When we turned in the car trailer the young man working was very friendly and helpful When we came back later to return the truck the lady behind the counter was not at all friendly.

Janet H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
1

Not stores fault but 1 out of 3 times I have reserved over last several years my reserved truck or trailer has not been available. San Diego ended up renting from Penske, flagstaff ended up driving to Winslow 60 miles away and this time trailer not available so was sending me to another location that still didn't have the trailer. Wouldn't use Uhaul if I do t have to.

John D. 
Évaluation :
3

Very good service the way there is set up is easy to drop off and pick up

Amanda C. 
Évaluation :
5

19 $or 68 $. Pricing is misleading.

BRETT S. 
Évaluation :
5

The Manager is an amazing person with great customer service skills, He was thoughtful and wonderful, thank you

MARILUZ M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alexis M.  |  Expérience générale 
Évaluation :
4

All good. Only comment- Front desk needed more help both times I was there.

David K.  |  Expérience générale 
Évaluation :
1

Have employees keep there political views to ther self.not enough help.this was the ina rd in tucson location.the michigan location was very nice

MICHAEL J. 
Évaluation :
5

The online check-in/pick is extremely slow and you still end up having to wait in line for an employee to get the key to the truck.

Greg S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSAN M. 
Évaluation :
5

Great job! Friendly helpful staff

Brian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMIE A. 
Évaluation :
1

To make it short, I made reservation to pick up a truck at a location and drop it off at a different location. I drove to the first location and gave them my reservation #, they found it and I got the truck. When I returned it to the drop off location I was told you had to return it back where you picked it up, so they charged me about 140 $more. NEVER EVER going to get U-Haul again. They purposely change you reservation type to overcharge you. Be very careful since lots of businesses do the same these days. Xfinity did the same to my account not too long ago and I cut them early so they said it was a mistake and returned my money. So if you cut them they might apologize, and unfortunately I didn't cut U-Haul, but don't just complain here, following your complain on their site please do file at BBB too so they get a bad record for cheating people.

MOHAMMAD ALI S. 
Évaluation :
5

No improvement possible or necessary at U-Haul Moving & Storage at Ina Rd. Very capable, very focused on UHaul and very friendly.

Richard P. 
Évaluation :
5

Had dealings with an employee named David a number of times, he's very professional. Please give this young man kudos.

VANCE S.  |  Expérience générale 
Évaluation :
5

Thanks Michael

Patricia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn C. 
Évaluation :
5

Person who helped me was super nice and helpful

NATHAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PERRY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff S.  |  Premières impressions 
Évaluation :
5

The service was excellent everything's perfect

RAYMOND M. 
Évaluation :
5

Always a great experience dealing with Uhaul. Thank you.

CHARLES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurel C.  |  Premières impressions 
Évaluation :
2

We rent the 10' truck. The miles of the car was not matched the receipt. It showed less than the receipt. The counter staff was not able the correct the receipt. The truck did not have the rail to load . We have to lift every single item to the truck. It is terrible rental truck that i have had it.

PHUONG H. 
Évaluation :
2

I ordered a dolly with the truck 4 weeks in advance of my reservation date. It was not available. Do you know how much harder that made my move!!?

Deborah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junzhe Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEREDITH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KERRY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON C. 
Évaluation :
5

Excellent service thank you!

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRICIA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandan J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
4

Alignment was off. Very diffucult to keep straight.

ZACHARY R. 
Évaluation :
1

Truck ran awful shaking wheel even after holding it with both hands and I explained this to the rep Angel and he stated it needs to be serviced never apologized and told me he would get me checked in after reviewing my receipt through email he never once told me I went over in mileage that my card would be charge additional money after the awful ride I experienced you would think an apology or discount would be offered. But don't worry U-haul I'll pay 200 $more before I deal with unprofessional people any day as I am a manager and I wouldn't dare not apologize to any customer for a bad experience. I've been here in Tucson only 3 weeks and rented twice from U-haul and both times were just pitiful that's why I changed location this time and I'll be darn if I didn't receive the same unprofessional third time is a charm because it won't be y'all.

VALERIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY JOSEPH H. 
Évaluation :
5

Jordan and David are superstars. Efficient, knowledgeable and professional.

RICHARD M. 
Évaluation :
4

Only one person working on a Monday evening when we picked up. He did great but definitely could have used some help, it was super busy with people dropping of weekend rentals.

IAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

While the experience at Ina was good that wasn't the case earlier in the day. I reserved a trailer to be ready at 10 at another location and they didn't have it. They sent me to a second location that also didn't have the trailer type I needed even though the computer said there was one there. It was later in the day that I called back and my reservation was moved to ina.

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benita S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEAH S. 
Évaluation :
5

They were very busy but still took time to help out with some paperwork errors that would have cost me more money. Very patient and went the extra mile As long as you keep hiring these helpful people I will continue to use U-Haul

David M. 
Évaluation :
5

A real U-Haul Operation, very clean, professional, and immediate customer service.

Robert G. 
Évaluation :
3

I signed up to pick up the truck using my phone thinking I would not need to enter the shop to get the keys. The staff at this store were not wearing masks although every customer was. As a customer, I felt uncomfortable talking to staff and would not recommend to others.

Matthew L. 
Évaluation :
1

Horrible, slow service.

NORMAN L. 
Évaluation :
1

Older lady with thinning hair was rude, acting like she was in drugs, and was screaming at customers. I called and asked for the manager to call and did not get a response! It was a very bad situation and needs to be reviewed!

GREGORY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody P. 
Évaluation :
3

I was overcharged for the rental period and for a fuel charge because of a lack of communication from employees. Fix that.

MIKAELA C. 
Évaluation :
5

Michael was awesome.

GARY S. 
Évaluation :
2

All I can find is Sonia Weaver on my receipt I'm not sure if that was the lady that I had dealt with but she was very frustrated and huffing/puffing the entire time. Her and another worker were complaining about someone not cleaning up the storage unit I had reserved. To me that is unprofessional and doesn't need to be talked about in front of customers. She told me she will have it cleaned out by 3. I had arrived after 3 & the unit was untouched. My fiancé had to go ask for a broom and a male worker told my fiancé to wait so he can ask if the manager wanted him to clean it out & a female worker said "no he can clean it himself" that is very rude! Pisses me off more that I gave Sonia the extra time to have it cleaned just to have my fiancé clean it out instead. Not happy with my first experience dealing with a storage place.

Alexis M.  |  Premières impressions 
Évaluation :
5

Highly recommend for all your moving supplies and van rentals they were exceptional and on hand for my every needs and their storage units are very clean.we rented a climate controlled unit and it was very clean and easily accessible...I would definitely return to this location for our next move!! Thank You, U-HAUL TEAM

richard g.  |  Expérience générale 
Évaluation :
4

Thank you guys, you guys are awesome at what you do!!

daryll d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R.  |  Expérience générale 
Évaluation :
5

The place was always clean, plus excellent customer service.

Matias Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james l.  |  Expérience générale 
Évaluation :
5

Ashley she’s very nice and helpful

Joseph R.  |  Premières impressions 
Évaluation :
5

Fast, friendly, clean. The layout is good for loading and unloading.

Gayle H.  |  Premières impressions 
Évaluation :
5

Excellent customer service!

Jacquelynn P.  |  Premières impressions 
Évaluation :
5

Customer service is excellent!!

Jacquelynn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace L.  |  Expérience générale 
Évaluation :
5

Great Services

Mark V.  |  Expérience générale 
Évaluation :
5

Mike was a big help and Jeremy was great!

Jerrold S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom h.  |  Expérience générale 
Évaluation :
5

Thank you vacated 11/28

Diane G.  |  Expérience générale 
Évaluation :
1

Terrible service. Rude employee

James L.  |  Expérience générale 
Évaluation :
5

Everything was great the employees were fantastic place was clean and I was in and out in no time

Susan J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Expérience générale 
Évaluation :
5

Nice . Very friendly employees.

Alexander C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom P.  |  Expérience générale 
Évaluation :
5

Other than a cancelled wedding, everything was perfect!

Jack V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annette b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K.  |  Expérience générale 
Évaluation :
5

The facility felt safe and secure. The internal storage rooms were clean and temperature controlled. I would use them again if needed. Pick up and drop off of trucks was easy and convenient.

Matthew B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA S.  |  Premières impressions 
Évaluation :
4

My overwhelming primary purpose/need for a storage unit was to have a place 2 park 2 excellent like new condition motorcycles inside and to be able to access and drive them daily. However i was informed by the GM of the facility that Uhaul corporate policy precludes motorcycles from storage units unless the machine is drained of all fluids and the batteries removed. Therefore mt uhaul storage unit was worthless to me. That is an absolutely ridiculous overly conservative policy rule. I then comparison shopped across 8 other storage facilities in the vicinity . not one of them had any rule against storing motorcycles.

Christopher C.  |  Expérience générale 
Évaluation :
5

Very nice and friendly

Susan J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gloria w.  |  Expérience générale 
Évaluation :
3

Customer service was great at first then at the end terrible. I order blanket and they moved the order to oracle location no communication. So ended up using no blankets.

Connie w.  |  Expérience générale 
Évaluation :
4

All the staff were super nice and very helpful. They explained to me the easiest way to unload my trailer and make sure we didn't block anyone's way. The facility was way clean and the unit I received was also very well cleaned.

Garrett G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA S.  |  Premières impressions 
Évaluation :
5

Exceptional customer service!

Jacquelynn P.  |  Premières impressions 
Évaluation :
5

We felt Melissa was fantastic. She was pleasant and helpful. We feel confident that we made the right decision to use your services for our current situation. Merci

VANCE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B.  |  Expérience générale 
Évaluation :
5

Melissa the manager was extremely helpful during the challenges of the virus pandemic. It is refreshing to know there are people in the community who truly want to help others.

KATHLEEN H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B.  |  Premières impressions 
Évaluation :
5

I had a last minute change and needed a storage unit quickly and within 10-15 minutes I was all setup with friendly and helpful service! Merci.

JENAE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talen H.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jose O.  |  Expérience générale 
Évaluation :
5

Super helpful

KATHLEEN H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary F.  |  Expérience générale 
Évaluation :
5

lady with the Green eyes...wow

Norman S.  |  Expérience générale 
Évaluation :
5

Cole was very friendly and helpful.

Mary F.  |  Premières impressions 
Évaluation :
5

I always seemed to have a positive experience when I came to Ina road U-Haul. . Sonia, especially, helped me many times, and always made me feel like a valued customer.

Veronica Q.  |  Expérience générale 
Évaluation :
5

We used the storage facility for a yr. And sonja was great she was always helpful and took care of us when needed. Thank you .

Callie J.  |  Expérience générale 
Évaluation :
5

Perfect solution for our furniture storage needs. Clean, secure, good size and convenient for access.

Jack V.  |  Premières impressions 
Évaluation :
5

Great service

Mark V.  |  Premières impressions 
Évaluation :
5

The facility is excellently maintained and the people are very friendly and helpful. Hopefully we will never have to move again but if we do I will definitely use this office again.

Debra S.  |  Expérience générale 
Évaluation :
4

Julio has the best public relations skills i have ever witnessed.

Pamela S.  |  Premières impressions 
Évaluation :
5

Staff was very helpful & courteous. The property was very secure & easy to maneuver through. I would recommend this facility to all.

Joy H.  |  Premières impressions 
Évaluation :
5

Great and friendly service. Van and storage unit were clean.

Billy C.  |  Premières impressions 
Évaluation :
5

Very friendly employee's. Great customer service.

ronald d.  |  Expérience générale 
Évaluation :
5

First time that I've ever rented a storage locker; it was super easy. Staff was very helpful answering my questions. Facility was clean. I will definitely recommend to friends & family.

Lani M.  |  Expérience générale 
Évaluation :
5

I think they do great great job for me.

Anthony B.  |  Expérience générale 
Évaluation :
5

Happy customer

Ana K.  |  Expérience générale 
Évaluation :
1

After cancelling in-person I began receiving late penalty notices. When I called and spoke to the manager, I was told to disregard notices. Now receiving pre-lien notices and nobody calls back.

brian b.  |  Expérience générale 
Évaluation :
2

Your people can seem to get it together on the first go-round. Lots of mess ups. But U R the only game in town so we go with U.

Alisha F.  |  Premières impressions 
Évaluation :
5

We just moved my daughter from La Vegas, and used a Uhaul trailer and storage unit the general manager Javier was awesome thank you for making our experience so easy!

Amber d.  |  Premières impressions 
Évaluation :
5

The staff is always very friendly and helpful. Thanks so much for being a reliable place to store my belongings.

barbara b.  |  Expérience générale 
Évaluation :
3

Limited number of storage units available.

Terry G.  |  Expérience générale 
Évaluation :
1

I rate it below poor. It was awful. There are not enough letters available to write how bad my experience was. I will make sure every internet site knows to never store anything at this facility.

MARYJANE P.  |  Expérience générale 
Évaluation :
4

Need to work on making sure you are finished before you leave so you don't have to return and stand in line again to do what could have been done the first time. Listen to the customer and don't just.

George Y.  |  Expérience générale 
Évaluation :
5

Staff very helpful.

Doyle S.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

ronald d.  |  Premières impressions 
Évaluation :
5

Excellent! All Around!

Marianne M.  |  Expérience générale 
Évaluation :
5

Clean and AC worked in my unit.

Wendy K.  |  Expérience générale 
Évaluation :
4

The girl in charge of storage units was always helpful and accommodating. Always offering to spray for bugs or change the lock slider. Our business moved and this location doesn't work anymore. thanks

Terry K.  |  Expérience générale 
Évaluation :
3

When I called no one could find my Unix. Name was misspelled- once located it was already there.

Peter v.  |  Expérience générale 
Évaluation :
5

On a day they were unusually busy and understaffed the guys went above and beyond to give HIGH QUALITY service. Teion and his colleague (forgot his name!) both deserve TONS of appreciation. Thanks!!!!

Catherine G.  |  Premières impressions 
Évaluation :
5

Very friendly and proficient. No complaints

Karl T.  |  Premières impressions 
Évaluation :
4

We seem to get different answers from employees

Adelina B.  |  Expérience générale 
Évaluation :
5

Your employees are so courteous. thankyou

Sylvia M.  |  Premières impressions 
Évaluation :
5

Staff at U-Haul at Ina Rd is very professional & very helpful. Helped us out when we really needed help. Je les recommande fortement. 

Richard H.  |  Premières impressions 
Évaluation :
5

I was very pleased,with service for both of my,storage units.I needed to have an extra unit,which was in the same location and very close to my first unit.

Sheryl C.  |  Réservation 
Évaluation :
5

We had a great experience with drop off, storage unit and safe move after my husband had a week in the hospital. Merci.

Patrick B.  |  Réservation 
Évaluation :
2

in July of 2017 I reserved a truck; none available on arrival, was told to drive to Grant for one: very inconvenient! Nearly every month since I have got a late notice, altho payments were on time

Judy N.  |  Expérience générale 
Évaluation :
4

All good

Robert D.  |  Expérience générale 
Évaluation :
5

Special thanks to Sonia! She did an amazing job taking care of us and helped us all along the way.

silvya s.  |  Expérience générale 
Évaluation :
5

They were awesome. Fast and very accommodating . Highly recommend them.

lauren r.  |  Expérience générale 
Évaluation :
4

Would’ve liked to know you qualify for free storage with qualifying purchases.

Rick L.  |  Expérience générale 
Évaluation :
5

thank you, all was more then expected. sincerely. len w

lenonard w.  |  Expérience générale 
Évaluation :
5

And truck and storage available in my time of needing to move out in a very short notice.. thank you!

Rayleen O.  |  Expérience générale 
Évaluation :
5

Sonia is the best, she took such good care of us and went out of her way to make sure we got what we needed. She is a problem solver, quick to respond The rest of the staff was friendly and helpful.

charla V.  |  Expérience générale 
Évaluation :
5

Staff was great!!! The only thing that would make it better, would be to refund rent not used. I paid for May, but moved out the first week of May. Thanks

Helen U.  |  Expérience générale 
Évaluation :
4

Rental of the space was quick and easy.

Erin S.  |  Expérience générale 
Évaluation :
5

Sonia, thank you for being so friendly and making this Uhaul storage experience wonderful (expensive for the year but that's not your fault) I appreciated your professional and safe place. Pam

PAM M.  |  Expérience générale 
Non reviews have been submitted for this location.

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