Customer Reviews for U-Haul Moving & Storage at Kanis Rd

Évaluation :

1

First of all, we rented a 10 foot truck and a tow dolly. We paid upfront for both pieces of equipment. We left loaded our truck, when we got back to the Kanis location three hours later to attach the tow dolly with my car they had rented our tow dolly to someone else. We spent the next four hours of our day trying to get them to help us. They rented out the tow dolly that we had already paid for. We wasted miles and gas going back-and-forth to the Kanis location. Worst experience I've ever had with UHaul. They complained their Internet did not work and they could not help us. The third time we went back. One of the workers was smoking a cigarette and hid around building when she saw us pull into the driveway. They complained their Internet did not work and they could not help us. The third time we went back one of the workers was smoking a cigarette and went and hid around the building. It was clear and apparent. They did not want to help us figure out a solution for the problem which they caused. On our third visit to the U-Haul on Kanis there was a note on the door that said the phone service was not working and the Internet was down. We finally got through to someone on the phone that was able to help us. Melissa Porten. She sent us to the Warden Road UHaul so we could get a tow dolly as we need to be in Florida by a certain time. Veronica at Warden Road informed as they were able to do anything they could to help us via their telephone. So again it was clear and apparent. They did not want to help us figure out a problem that they caused. We had a reservation for at least three weeks. The day started out with someone in reservations. Sending us to a store that was closed to pick up our truck. All-around terrible experience. This review is strictly for the Kanis UHaul Location

Évaluation :

4

Computers had some problems

Évaluation :

4

Over all experience was just what I expected. As advertised, everything was clean and ready for use. My only issue, and was probably my fault, was I had expected to need the truck for 24 hours, but the job was done in 4 hours, but had to pay for full 24 hours.

Évaluation :

5

Keep being professional and courteous! I will always recommend this location. I feel like part of the U Haul family!⭐️⭐️⭐️⭐️⭐️

Évaluation :

2

Booked online a week in advance, paid $20 for pads assuming they would be in the truck had to come back to get them. Could not even see the mileage because there was an error message for tire pressure warning. How comforting eh!

Évaluation :

4

It was clean & ready to go.

Évaluation :

5

You all did an amazing job. Highly recommend

Évaluation :

5

Make the key drop off box more noticeable or inform people where it is for after hours drop.

Évaluation :

1

Why am I paying for them to do paperwork for the return on the truck? Isn't that their job? I will never rent from U-Haul ever again and I'll make sure everybody knows the bad experience. I'm gonna post it on Facebook.

Évaluation :

4

I returned trailer same day as rented. I was emailed a bill for an extra 2 days for rental and insurance. I am very upset at the billing practices of this location. I have lmic for manager.

Évaluation :

3

Two girls working to receive, answer phone etc seemed a little over extended. Took a little longer than I would have liked.

Évaluation :

1

Rented a truck, but the check engine light was on. Went out of my way to fill the tank beyond where I bought it, but they charged me for the gas anyway. Opened dispute, but location's manager didn't even bother to double check the gauge to see their employee's mistake. Just rented it out again and told me tough luck.

Évaluation :

5

Vehicle was old and seems not in a correct condition

Évaluation :

4

Did not like the check in process on line. It took to long taking photos of all of the damage.

Évaluation :

5

Very helpful and friendly

Évaluation :

5

Repairs , to many x marks that you have to count. Otherwise the service was great.

Évaluation :

2

I spent over 300. On truck they were rude from beginning, Mike came off rude at first but he is good at what he does he's the manager, then there's the you ung female now she not nice at all but I understand there's some shady people , the website y'all have is needing some work it's not good at all that's where most of the problems stemmed from. Any way . Get better be better

Évaluation :

5

My friend!!! Is the best…

Évaluation :

3

Yes but the return was very unorganized and took forever!

Évaluation :

5

Thanks. Just what I needed for a successful move

Évaluation :

5

Keep up the great work

Évaluation :

1

Send them to your competitor

Évaluation :

5

I've used this location many times and have always had a great experience, both for personal and commercial use, these guys are “top notch “

Évaluation :

5

Very efficient

Évaluation :

5

The staff was friendly and very helpful.

Évaluation :

5

To my best experience, the customer service was great.

Évaluation :

5

Personal Very friendly

Évaluation :

2

The location itself was fine and the problem I had may be unrelated to the service reps working at this location. I was charged for Safe Moving insurance although I clearly indicated on the information pad when picking up the truck that I did not want any additional insurance provided by UHaul. I even discussed this with the employee renting the truck to me. Also I reserved a 10' truck in advance but when I arrived I was told the last 10' truck had been rented and there were no more available on the lot. I had to go with a larger truck at additional cost.

Évaluation :

4

Nothing, everything went great!

Évaluation :

5

Amazing

Évaluation :

5

Very nice and professional; easy to work with; flexible; had everything ready and waiting

Évaluation :

1

I have worked as a District Manager for a major retail clothing store for almost 20 years. The customer service at the Kanis location in Little Rock, AR was the worst service I have ever encountered. The 3 employees who were working the counter attitude was deplorable. They talked to the customers very disrespectfully. It was an African-American young man, a young Caucasian man, and a middle age Caucasian woman. I stood in line for almost 30 minutes. Then I was told my truck was not available because I was late. I reminded him of how long I was in line as well as the other 5 people. When I first entered, there was only the African-American young man working alone. When I asked the other young man where the truck was located, he said around the building, very dismissive. When I arrived to the truck it was the wrong one. I had to go back in. He said I was wrong. Needless to say he was incorrect. He went around to the opposite side and found the truck. When I returned the truck there was another African-American young man who greeted me and took care of my check in that was around 5:00pm or 5:30ish. I will never use this location again. Those other employees need a lesson in customer service.

Évaluation :

5

We had inclement weather during my time with the truck, this location was very gracious and understanding with me having a little extra time with the truck. I would definitely recommend this location to others as they are my go to for my moving needs. Thanks U haul Kanis!!!!!

Évaluation :

3

The first truck we received didn't have right mirror. My storage door was broke for 3 months

Évaluation :

5

They were great

Évaluation :

3

Was treated rudely when I called needing assistance when trailer rented was not the correct size. Was more interested in placing blame than helping me figure out what to do.

Évaluation :

5

Customer service and scheduling. Had it not been for the employees on ground I wouldn't have gotten my equipment. Please feel free to call 719-369-8546. Uhaul has to improve systems. Marcus

Évaluation :

4

Very helpful. Helped obtain someone to offload our two trucks.

Évaluation :

2

The guys in the bay hooking up the trailer were great. But the inside part at the counter was a bad experience. Only one person working inside. This is consistently understaffed, resulting in long waits. Maybe the guys in the bay could cross train and help out at the counter when busy and lines of customers

Évaluation :

1

Someone rented under a reservation that was suppose to be for me it was a big mess. Hopefully the Kanis location fixed the issue

Évaluation :

3

The moving truck was dirty and it almost broke down on me. It was making a loud squeaking sound and started shaking at a red light when stopped. I should probably get half of my money back just for the stress of thinking I was about to break down

Évaluation :

1

After waiting 2 weeks now on a hitch to come in and installed on my truck. It is now 3 1/2 hours and still not completed. This is costing me money

Évaluation :

5

Eric was awesome, great experience and this location is my Go To for rentals.

Évaluation :

5

Worker that helped me rent it was very helpful and informative

Évaluation :

4

Marcus and the other two guys provided excellent customer service.

Évaluation :

5

My U-Haul leaked and some of the contents were soaking wet. Verify the truck is not leaking for the next customer.

Évaluation :

4

Make sure the gas mileage is where the paperwork says it's at and give people details on how to drop off a vehicle when returning and you guys will be close! Had a hard time looking for the keys drop off box! Do better!

Évaluation :

5

Excellent Service from Front desk to Shop Staff!

Évaluation :

1

Use uhaul corporate policies and not just do what you want

Évaluation :

5

I had a hard time pay ing from one reason or another but you all work with me and I was Abel To get my thing my mother picture s thank you again

Évaluation :

4

Only issue is that smelled like smoke and had ashes in the ashtray. Otherwise great!

Évaluation :

2

Everything was great until I checked my credit card statement. My rental was recorded as a 3-day rental instead of 6 hours (1 day), which means I would have been charged 3x the amount I should have.

Évaluation :

2

Unprofessional staff on day of pickup. Van had clearly not been cleaned with sand and dirt in the floors and seats. Warning lights saying the air bag and tire pressure systems need attention flashed the entire trip. The tires were uneven making it a rough ride. Really poor experience.

Évaluation :

5

Great customer service and I am glad I chose that location.

Évaluation :

3

The reason is that I had to jump start the truck while I was downtown.

Évaluation :

5

Eric was very cool and handled all of the customers NYE very well some were upset some were impatient including me as well. He went above and beyond to help and I was in a crisis like seriously and I was able to find a storage because of his assistance. It was the CAN DO ATTITUDE for me! Thanks UHAUL and thank ya Eric‼️

Évaluation :

4

Check the safety chains and emergency brake actuator the dolly that I was given had broken safety chains and a bent up emergency brake actuator

Évaluation :

4

Had computer problems at this site which took longer than it should processing my information. But overall it was a good experience.

Évaluation :

4

Employees were very helpful.

Évaluation :

5

I believe the uhaul place is very good and also awesome!

Évaluation :

3

The storage unit has the sheetrock or something hanging from the ceiling and its definitely not the size of a 1 car garage

Évaluation :

3

I was assigned a unit that I did not have access to. There were extra trailers and U-Haul equipment in the way. We had to go inside and asked someone to move it even then there were cars parked in the area which made it almost impossible to reach my unit. If we cannot access the larger units, why even assign them to anyone? I am upset only with this location on Kanis, U-Haul in general has been good to me in the past especially the location on baseline in Southwest Little Rock. It has lots of space to unload, With nothing in the way. I needed something closer to home so I picked the Kanis location but I should have just driven the extra miles.

Évaluation :

3

Although I had a pretty good experience with this facility, I experienced mold and mildew on my items and clothing up on removing my belongings. I paid for a controlled climate purposely to avoid this but ended ip with mold and mildew anyway. I am highly disappointed that this happened even though I paid for the controlled climate unit. These irems now myst be replaced.

Évaluation :

5

This location is very clean and secure. The staff is very helpful. Great experience.

Évaluation :

5

I never moved in the storage room, but Kanis U-Haul has excellent people working there!!!

Évaluation :

5

good service and friendly people

Évaluation :

4

All of the staff was super friendly and helpful! I would like to highlight Fredrick (Dricka) who was super helpful and professional with her operations and procedures!

Évaluation :

5

You're staff was very helpful and knowledgeable. They all had great sense of humors, which I enjoyed. They made the process smooth. This would be would my second or third time renting and it won't be my last. Thank you and your staff.

Évaluation :

1

Messages received from your computer were incorrect and offensive. Local personnel were friendly and efficient. The computer messages were extremely annoying and OFFENSIVE.

Évaluation :

1

There were only people that were willing to help customers outside even if they were trying to call the automated call cycle would be on because imaybe they are two hours or an hour from smoke break and they put out the cigarette to run in and you pull up into a handicap spot because my hang tag showed inside my truck but no one came to the back until I had asked a young African American to move the other truck to as well because we were trying to get as much as possible out my storage and that young man helped to move every piece carefully as possible so as not too make much movement because somehow things had shifted and I knew who used my code only me unless given access by me but I had to be there to physically put it in by night or day…which is why I chose your largest outside unit @management…Mr Chris…I was your client in the full size unit that held the most furniture because of CoVid I was immediately released to go home to NLR because I lived in town about 30 minutes from campus I packed what I could until Augustnand I moved completely with your biggest truck and a one way reservation to Little Rock but we got there late at night but I knew my instructions really well..and the lock I bought at the Uhaul @ pickup of truck somehow didn’t get put o one no more than the 2nd evening I was notified that there was no lock on my unit and truly there was a busted blue lock left open & hanging on barely to all my precious so I hoped everything was okay and carefully put a new lock on… and it’s still in my truck from that day to this and Mr Chris I know you read poor or good reviews this one is bitter sweet because I lived the 25 access when I learned immediately to follow the assigned path cause 24 clearance I support the payment and you keep the film footage and if you roll them back to the Wednesday before thanksgiving a young man by the lady name of “Chisholm” assisted me and the ladies sat inside never came out to see what was going on nor did they answer the phone as I drove all the way to my storage because my brother in law was frustrated because of a disability( veteran tags disabled due to back he couldn’t go back and forth because he waited for me and came to the truck and I stopped at the kiosk as they’d told him and I peered thru the glass quickly to see one person being assisted which was a white lady getting immediate assistance and one black guy who saw me looking in and felt uncomfortable 🥴 as he turned away his glance…so I bloated my horn because I knew it was a holiday and it was two young ladies at the desk who’d look or listen to the phone and not attend to anything or anyone outside those doors black or white make nor female….which one younger and very cute woman a little chunky but was very kind because she saw all of my broken pieces of antique furniture broken and busted laying on the ground and also I taped everything I didn’t submit it because my heat had gone out in my home and I was displaced so I was fighting my health because of a second major knee surgery torn meniscus…and as I lay in the bed I’m trying not to cry anymore over the loss of furniture that can’t be replaced be cause I so carefully moved and wrapped everything I could in Russellville as my younger brother 6’4 at least 309 prior to CoVid 29 status which he caught almost twice because he’s a very hard worker but suffered from undiagnosed sleep apnea , back log that killed so many as they waited in line with the VA to get their treatment for back that got thrown out because you’d fear nothing to jump out of a plane and hit the ground running if your bands of men by blood 🩸 or not and you took an oath as I do now as well every time I testify as a expert witness I mute the phone and let the courts no my status in advance because the knee pain started as I started to climb stairs slower in beautiful town home had to be locked up with the beautiful new furniture I hand picked with care and had it expertly delivered at one hundred dollars 💵 to get my 1st check because I couldn’t drive back and fourth physically at the time because my body could t take the one hour and 15 to thirty minutes as long as you’re flowing with the traffic toward ATU WITHOUT POLICE / and many other variables controlled by Mother Nature and not just the police and yes I’m African American woman and very proud of my full faculty status that I was asked to come to ATU for a meeting with the Rehabilitation board that I still sit on but the coordinator is much older and yet remains a very proud Air Force veteran that retired as full director at Ft roots and met me by addjunt status on line because my program is to help people like me fat tall small wheelchair or barely walking we all need a little help but don’t make wait to respond because the woman that helped me makes me cry because she has a pure heart but not complexion because I know the pain watching those with addictions and how they suffer and yet we still turn a blind eye ..not me

Évaluation :

1

I held a storage unit with this facility for about four years. I paid on time. As time went on the facility began to go down hill. They removed the main gate to the storage units, thus providing less security. Many of the other tenants were delinquent on payments. Uhaul staff started loitering about the facility at odd hours appearing to be sketchy. Finally my unit was burglarized and the thieves covered their tracks by putting their own lock on my unit. It was methodical and planned, giving the appearance of being an inside job. Don't leave your stuff here. They didn't even sound surprised when I reported it because they didn't care.

Évaluation :

5

Only problem I had with U-Haul was there was no grace period for payments. A late fee was assessed immediately. I understand sometimes I was a couple weeks late and I understand the late fee in that instance, but when I was only a day late I was assessed a $30 late fee and that's hard when someone lives paycheck to paycheck.

Évaluation :

5

Odell was awesome

Évaluation :

5

They were excellent especially ms Thornton she was a delight made everything smooth and enjoyable

Évaluation :

5

The staff were so helpful and attended to my every been. A GREAT group of people who made my moving experience the best ever

Évaluation :

4

There were holes on the ceiling. When I removed my items there was debris all over the items in the back. Also, I saw roaches roaming the walkways. Other thank that the facility was great.

Évaluation :

5

The staff at this location were absolutely awesome. The all provided so much help with my storage needs.

Évaluation :

2

Staff acted as if I was a bother

Évaluation :

4

The process of securing the storage unit was a longer process than I had anticipated. I spent 45 minutes to an hour in this process, which was more time than I had anticipated.

Évaluation :

3

Prices high. Workers clearly hate working there. I always feel like I am a bother to them

Évaluation :

3

Just need to get some service for roaches cause I show some there

Évaluation :

3

Price is high for a storage unit with no frills and no interior lighting for nighttime load in.

Évaluation :

1

Manager, please call me. Rhonda Jill Matney 857-334-7370

Évaluation :

3

The unit and storage areas were clean and access was convenient, etc. pricing was also reasonable. The biggest frustration point was difficulty in reaching a person over the phone. This was a consistent struggle over the years.

Évaluation :

5

The guy that waited on me was excellent

Évaluation :

2

Please clean up the parking lot i had to get 2 brand new tires bc I had 2 screws and 1 nail in 2 different tires. My husband picked up a large screw with a wing nut attached. I'd like to sue yall for new tires but I can't prove it even through I picked up countless nails and screws and even warned other people check your tires !!!

Évaluation :

1

The storage unit was nice but when it comes to customer service it’s HORRIBLE it seem like it’s no communication between the employees then when they call you the is very RUDE they try to talk to you like you can’t comprehend then when they relize they made a mistake they just wanna holler well we humans and do make mistakes like I told the RUDE manager as well money or nothing else is a issue my biggest problem is customer service especially when I’m spending my money

Évaluation :

3

A part of my car was stripped. Costed me a lot of money to fix.

Évaluation :

1

I was happy to get a free storage unit to put my furniture in until I can get it in my place.

Évaluation :

3

To high no speacil

Évaluation :

5

Thanks Antonio 😊..

Évaluation :

4

Antony makes all the difference for this location. Great attitude.

Évaluation :

1

Your GM is a racist. She was very rude to me and she refuse to respond to my emails or ones from my family. I paid you all for about three years, and when i was hospitalized for emergency surgery, my daughter asked for a possible ext. Dhe even had a letter from my doctor. Your female GM said, I don't care if she is sick. She has to pay. My daughter never said she would pay, only asked for a few days after the 3rd. So, no I will not be telling anybody about how good you are. You all should be ashamed. She is a rude, racist who does nit have a heart of compassion. I paid, yes I did!

Évaluation :

4

Only thing I didn’t like was I checked out on the 30th of October and my bill wasn’t due until the 3rd of November and I still got changed for the whole month of November

Évaluation :

5

I love uhaul!

Évaluation :

2

I visited Uhall on the ninth of this month, as usual to pay my bill or earlier, italk to one of the supervisors about what kind of help that they were doing for their Customers due to Covid 19, he only offered me late fees coverage, that's not a issue i am never late been using the storages for three years was having problems cause i am now unemployed, couldn't GET ANY HELP UNBELIEVABLE

Évaluation :

4

Good for storage but the price was just tooooo much. I found a huge storage with all of the amenities etc and it's just $55 other than that it was not so bad and it worked while I needed it

Évaluation :

5

I’ve used this location for years off and on and have always had a good experience.

Évaluation :

5

I’ve used this location frequently & have always received excellent service.

Évaluation :

5

The staff was very friendly and helpful. Antonio was especially friendly and helpful- he went out of his way to make sure I was taken care of.

Évaluation :

5

Marshall and Antonio where great in helping get me checked in and set up in the storage unit I needed! Great assets to your location!!

Évaluation :

5

Superbly helpful and friendly I couldn't of asked for more. Merci.

Évaluation :

5

Very helpful, friendly employees!! I would absolutely recommend this facility to anyone in need💯

Évaluation :

5

The staff was great! Very friendly and helpful!!

Évaluation :

3

The employees were very friendly and helpful, but the facilities seemed to have many issues. A lot of interior lights were burned out on multiple occasions when we visited, the gate to access the storage building area was always open when we visited, we noticed rat poison laying around, multiple units near my own had cards on the door that said they had mold growing inside and remained that way the entirety of the time I had my unit, and the insulation on the ceiling in my unit was falling apart so badly that all of my items had to be cleaned off upon removal. As I said, the staff was always kind and helpful, but the facilities could use some better upkeep.

Évaluation :

5

I had a free one month storage as a bonus for renting from Uhaul which in itself was a plus. The staff went above and beyond in networking for me to help sell the fridge I was storing, saving me storage fees. I am very grateful to them for their efforts and time. It is a blessing to have caring people, especially during the time of a stressful move. Thank you again management and staff of Kanis Rd store in Little Rock.

Évaluation :

5

Antonio is the best. He helped us in so many ways we can not thank him enough!

Évaluation :

3

My only complaint is that the outdoor access storage unit I reserved online was not actually available when I arrived. There were indoor and larger units available, just not what I asked for or what was confirmed online. The storage unit I ended up with was $30 more per month, which will add up over time. I was told that the U-Haul website confirmation doesn't necessarily mean anything for the local U-haul businesses. I've had this problem before where the right hand doesn't know (or care) what the left hand is doing. The local folks did try to accommodate my exist request, but it would have meant going to a different branch/facility, one further away from my residence. The average rating is for the complete (and final day of the) U-Haul experience.

Évaluation :

5

This is a great place for storage!

Évaluation :

4

While the staff was mostly friendly. One in particular name Antonio Cokley. The cleanliness of the place and security of the place could be better. I pd for 24-Hour access, the security gate was not c

Évaluation :

5

Top notch team at this U-Haul -- friendly and helpful.

Évaluation :

5

No complaints. Was treated with respect. Everyone was helpful

Évaluation :

5

Two members of the team assisted me at a time that was stressful for me. The manager/owner was very calming and patient which helped to relieve some of my anxiety.

Évaluation :

5

Everything was great!

Évaluation :

5

Have no comments

Évaluation :

5

John was great. Helped me solve a problem with a reservation with ease. Huge property with plenty of room to turn around, park, and manage my trailer and vehicles. Best U-Haul I've been to ever.

Évaluation :

4

The manager Coley handle my business very prompt and professional but I was shocked when he told that this location didn’t offer a storage free for the month when you rent a truck..

Évaluation :

5

They made sure everything was taken care of in a quick manner. I didn't have to worry about anything. Please give this location a raise

Évaluation :

5

Everything went great! Great customer service and great people. Thanks for all the help.

Évaluation :

4

Aucun

Évaluation :