Very hard to find and GPS has hard time getting you directly there.John W.
Customer Reviews for U-Haul Moving & Storage at Keller Lake
Pour nous contacter
Maplewood, MN 55109
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Steven A.
The store manager didn't know how to process my card for the reservation. She had to call her boss to resolve the issue. When I told her I also had cash if needed. she made a comment about not letting customers use cash to rent a truck. Because customers steal trucks when they rent them with cash.. I have done that at other locations. Not to mention on my arrival at the store she had ran out to catch a customer to verify how he was going to pay for his rental. It came across as she didn't trust me, because of my skin color. It made me feel uncomfortable doing business with someone who has those archaic thoughts. Re: the return of the vehicle. I was supposed to return the truck at 6:00, I was running late. I called to let them know I would be late. I was filling the gas tank and on my way back to the rental location. She told me fine. 15-20 minutes later I receive a call from u-haul manager stating I was supposed to have returned the truck at 6:00; along with a lot of attitude. I stated I just talked to you and you said it was ok. She stated she was trying to multitask and did not realize it was me she had talked to. She did apologize for her mistake. In my opinion that should not have happened. For these reasons I would not recommend this location. I have had excellent service at the u-haul store on University ave, Midway St Paul, MN.Melanie W.
Staff was Awesome!Eric G. | Expérience générale
This will always be my Uhaul as long as Kayla is management.dale K.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.STEPHANIE M.
Le client n'a pas laissé de commentaire.ALEX C. | Expérience générale
Very easy and affordable!!!Richard D.
Le client n'a pas laissé de commentaire.Tony Y.
Le client n'a pas laissé de commentaire.STEPHEN D. | Expérience générale
Le client n'a pas laissé de commentaire.Martha G. | Expérience générale
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Ian S.
All good!Robert F.
Le client n'a pas laissé de commentaire.Bryant P.
Le client n'a pas laissé de commentaire.Jeanette J.
Le client n'a pas laissé de commentaire.Marcae B. | Online Move In
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Jessica M.
The two workers there Saturday 6/12 were a joy to work with and very helpful, made a lovely experience.joshua R.
I was very satisfied with the customer service. Such nice peoplemai Y.
No commentLucille A. | Premières impressions
Le client n'a pas laissé de commentaire.MARK W. | Premières impressions
Kayla provided excellent service, both when i picked up and when I made my subsequent reservation in person.Kenneth H.
Le client n'a pas laissé de commentaire.Kynethie J. | Premières impressions
Le client n'a pas laissé de commentaire.Erick L.
The folks working here for both pickup and return were AWESOME!Andrew B.
The assistance was the best... (all-time)!ðŸ‘ŒðŸ‘Joseph H.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.Barbara E.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Dewayne C.
Le client n'a pas laissé de commentaire.Amanda M. | Expérience générale
Le client n'a pas laissé de commentaire.Edward M.
an old pallet was left in my unit, otherwise everything is great!Cassandra M. | Online Move In
Le client n'a pas laissé de commentaire.Larry J.
Kayla is an awesome staff!Alexander C. | Expérience générale
Always very organized. The manager is professional and pleasant to deal with! Always refer people to that location.Sheree I.
Le client n'a pas laissé de commentaire.Edward M.
Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!That One Guy and The Chick L. | Expérience générale
Nothing. Shanika Johnson was the young woman who helped us. She was so kind, helpful, and pleasant. She really lightened our mood on a stressful moving day. Very cool lady.Tristan C.
Le client n'a pas laissé de commentaire.Emily J. | Expérience générale
Le client n'a pas laissé de commentaire.Mary Jo D.
Excellent service all around! The easiest part of the whole moving day experience.Ann P.
Ashley is freaking awesome and is always quick to help when neededlisa f. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY L.
Le client n'a pas laissé de commentaire.Wendy G.
The woman that helped me was EXCELLENT, I will be going to this location againChristopher F.
Le client n'a pas laissé de commentaire.Andrew J. | Premières impressions
Not screw customers over. No one I know is ever coming here.Michael L.
Excellent service à la clientèleMartin B.
Very helpful customer service.Gaye L.
The manager was very unprofessional and expressed herself with profanity! I would never want to go back there. It was also opened late and the manger complained about us customers and why we rented so early in the morning.Maria P.
The guy who checked me out in the morning was great (I neglected to ask his name but the rental contract said Antonio?) The card reader and printer were both broken, but he handled it like a pro while juggling other stuff too. Definitely a solid guy who knows his business.David P.
Le client n'a pas laissé de commentaire.Samuel L.
The Maplewood location was amazing the team members there were extrÃ©malo helpful went above and beyond to assist me. I even remember the name of the team member that took care of me. Kayla she was outstanding would definitely recommend her she deserves a race and may be she should be used to train other locations on customer service.FRANCES Q.
Simple and painless drop off. Easy enoughNATHAN E.
Oil change light came on every time I started it up. Mileage was different, so I was over charged.Timothy L.
We were very please with the whole experienceTami S.
Le client n'a pas laissé de commentaire.EDWARD A.
Le client n'a pas laissé de commentaire.Glenn W.
Smooth experience.George H.
Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.Tiffany S. | Online Move In
Le client n'a pas laissé de commentaire.Larry M. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL W. | Expérience générale
Kayla at the uhaul place in maplewood went above and beyond to help. Moving is very stressful in itself. Its amazing when you have someone that is helpful and friendly. Shes amazing!! Thanks Kayla for all your help!Kara M.
OK so far, unless I get a 9 000 $charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surchargesEric T. | Expérience générale
I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYEthomas j. | Premières impressions
Friendliest, nicest staff!Nancy H. | Premières impressions
All went very well. Thank you.Pamela L.
Shanika was fantastic and the customer service was great. We would highly recommend renting a U-Haul from here and we will be back! Great value as wellKirk P.
please fix mobile app which consistently becomes unresponsive at various screens, including if not more importantly during the self-service check-in and return.Maximilien C.
Le client n'a pas laissé de commentaire.Carla R.
Le client n'a pas laissé de commentaire.Nhia Y.
Le client n'a pas laissé de commentaire.Cyril K.
I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Merci.Gabrielle G. | Expérience générale
Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾Maurice W. | Premières impressions
The person who helped me was a nice female and they both were nicepaul Y.
Le client n'a pas laissé de commentaire.Sheng V. | Online Move In
I had truck reserved for pick up at 8:00 pm. It was not there. Had to wait 30 minutes. When i dropped it off had to stand in the rain waiting for office person. The people helping me move had other commitments and could not help finish. I had to do it my self. Im 72 years old! Worst cutomer service I have ever experienced!Bill O.
Le client n'a pas laissé de commentaire.Lauren D.
Le client n'a pas laissé de commentaire.paul f. | Expérience générale
Take time to not forget anything when checking out a customer. The agent almost forgot my storage unit and did forget my paid lock. There was no balance in the light fixture in my unit. But overall the agent trusted me well enough to keep the gate open 24 hours for me the first night! That was well deserved!! Thank you Kayla!!!Denise S.
I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.MARK W. | Expérience générale
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.John B.
Shanikia was very friendly & helpful.Thomas H.
Happy with the storage unit/free month! Customer service was incredibly slow..Nora T. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA B. | Premières impressions
Staff was very kind and helpful! Je les recommande tout à fait! Location is easy to get to and everything was clean on site.Ciara W. | Expérience générale
Kayla was very helpful!cheryl K.
In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Excellent service à la clientèle.Vivki F. | Expérience générale
I had an awesome experience. The staff was very kind, professional and very informative. Thank you so much for everything you do.christine M.
The lady that helped us was super nice and very helpful when we returned the trailer after hours.Jacqueline D.
Le client n'a pas laissé de commentaire.Donald S.
Le client n'a pas laissé de commentaire.Judith F. | Expérience générale
I would use this location again.Dale H.
Staff was very friendly, knowledgeable and helpful!Katherine M.
The mobile pickup on the website didn't work so we were very lucky the location was open. (Kept saying it could not locate us even though location access was allowed on the internet app)Courtney I.
Le client n'a pas laissé de commentaire.Mary Q.
The sweet girl that worked this location is an all star. Made everything very easy and was just an all around great employee. She is what made this experience with u haul for my 3rd time the best one yet. Also, it's not easy driving the 26 foot party barge around lol. It's so dang big. But I needed that much. Also, I was quoted 299 $from a direct competitor for the exact same size truck and this one was only 40 $. Another reason I will always recommend UhaulChristopher G.
Le client n'a pas laissé de commentaire.Jennifer P.
Staff are wonderful and respectful. The process was so fast compared to other locations. Thank you Keller Lake U-haul. ;)Melanie B.
The "change oil" message was up on the truck dash. I was charged the original estimate rate and the final rate and cannot get ahold of anyone to deal with this issue. I assume I will have to go back to the facility in person to get this fixed.melania B.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Kathryn M.
Efficient, but not overly caring. It seemed just like another transaction, that my business was not appreciated.craig D.
Although I completed online check-in, when I arrived at the location, the associate who assisted me wasn't sure whether the trailer I reserved was available and had difficulty completing the check-in process, including processing the payment. After 15 minutes or so, he asked for assistance from another associate (I think her name was Alyssa.) She was very helpful and promptly directed me to the location of the trailer, hooked it up and answered all my questions.Mark B.
Nice friendly staff! The van I used was brand new! :)Christine T.
I had trouble with the app when checking in. Staff on site were really helpful! Drop off was a snap, no problems at all.gail M.
Kayla was very helpful and friendly!Twyla H. | Premières impressions
Everything was perfect! I can't remember the name of the woman who was working there, but she was wonderful! She was friendly, but very professional. She knew the business well and was very helpful, answering all my questions with a smile and making sure I understood. She is definitely an asset to the company.RALPH L.
Person that greeted me did not have a face mask on!Michael V.
noTHING. eVERYTHING EAS GREAT! tHE PERSON WHO HELPED ME WAS PLEASANT AND FRIENDLY AND VERY HELPFUL!Michelle L.
The office hours were never consistant, every month was some type of pronlemnicole w. | Expérience générale
Le client n'a pas laissé de commentaire.Loren D.
Le client n'a pas laissé de commentaire.Vern C.
Le client n'a pas laissé de commentaire.Donald M.
This location needs to be looked at - as all the employees there are on heroin and meth! It is disgusting! Little kids running around a guy who is nodding off because he is so high on heroin, I had ask him 4 times â€œsir, are you okay????â€ Because he we going to fall over ! Please don't go to this uhaul place ! It seems like a just a drug place!!!alexis B.
Le client n'a pas laissé de commentaire.Joel G.
Reserved the 20-ft U-Haul in my town near the twin cities Minnesota two weeks in advance.day before the move they tell me it's not there and I have to drive a total of a 60 mi round trip to get it up north nowhere in the twin cities what a joke never again.... I'll definitely be renting from Penske.jeremy B.
Le client n'a pas laissé de commentaire.Sai V.
Le client n'a pas laissé de commentaire.kimberly m. | Expérience générale
The staff was super friendly and helpful.Ciara W. | Premières impressions
Le client n'a pas laissé de commentaire.Sheila S.
I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!FRANCESCO E. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn B.
cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.Nou H. | Expérience générale
Le client n'a pas laissé de commentaire.Carl S.
Truck was ready for me when I arrived. Simply grabbed the keys and went. Drop off just as simple with on-line process. Excellente expérienceAmy H.
Le client n'a pas laissé de commentaire.April K.
Communication was lacking severely. Frustrated that I wasn't told the process on how to return. The prices were not clear, an I believe I was charged incorrectly.Mikaila S.
Nothing. Great job!Bill L.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.lavee Y.
I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10GRETCHEN J. | Expérience générale
Lotta of valuable stuff Damaged by mice.Matthew m. | Expérience générale
Le client n'a pas laissé de commentaire.Emily J. | Premières impressions
Le client n'a pas laissé de commentaire.Heather F. | Expérience générale
Love the service I received if needed again I will returnTalisha M. | Expérience générale
When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying meSHANON C. | Expérience générale
Need to have 2 people working there. Lost 125 $mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.Saly S. | Expérience générale
The facility was well maintained and I have of good things to say about it.sharon g. | Expérience générale
This was a good experienceHENRY R. | Expérience générale
excellentdennis l. | Expérience générale
The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄Diamante J. | Premières impressions
Keep up the good work.dennis l. | Premières impressions
My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20 was stolen the surcerity camera wasn’t on the Storage the storage ripped me offglender a. | Expérience générale
The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.lakesha j. | Premières impressions
We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the stVictoria R. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!