Évaluations des clients U-Haul Moving & Storage at Keller Lake

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Keller Lake

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jamila B. le

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Notify people that they have to create an online account to return the vehicle after hours!!!!!!!!

mark S. le

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Le client n'a pas laissé de commentaire.

SHANON C. le

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When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying me

Penny T. le

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Nothing, the service was outstanding!!!

Saly S. le

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Need to have 2 people working there. Lost $125 mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.

Charles M. le

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Personnel in charge were very nice, etc., but took a long time to figure out how to check me in. Office was very spartan, cold for the personnel and not inviting. Company should freshen it up especially in cold winter weather.

Brett D. le

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The hours for this location did not match what was advertised online. We had a 7:00 am appointment to pick up our truck but when we arrived there was a sign indicating that the hours were changed and they didn’t open until 9:00. It would have been nice to get a call to not come until 9:00.

John A. le

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First, online it says the place opens at 7am, the door at the place says 8am, and the gal didn't arrive until practically 9am. She took forever getting ready; counting money, troubles logging into her computer while a long line of people waiting. Finally got to me to get my truck and she said they only had one 20' truck. Well, not my problem; I made a reservation. She double-checked and there were two on the lot. Finally got my key, found the truck, didn't have a furniture dolly, went in to tell her, she told me that I could take one by the dumpster, and then we were able to leave. Very poor performance overall.

Rachael H. le

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The truck I got had bags of leaves left in the back. The gas gauge was 1/4 of a tank less than indicated. When I told the employee she said "I'm not surprised" and told me to just fill it to where it is now and say it was 1/4 higher when I checked out. (Even though no one would be there for check out.) I asked if she could fix it in the computer to make sure I wouldn't get charged for it and she marked it on my original paperwork with a highlighter instead. I told her the tank was lower than where she marked and she was welcome to check. She said something to herself about, "what on earth were they doing," and marked my original paperwork again with the highlighter. After asking her several times to check and change it in the paperwork she finally went back to the computer to fix it. She also told me the key would not fit in the box when I returned the truck, so I should just put the key under the seat and lock it. I couldn't use the app to check out since my phone wouldn't connect to "share my location". I called and they said it would be fine, just lock the key in the truck and the staff would check it in the following morning. The next day the staff called me and my fiance several times to ask where we put the key because it wasn't in the box. This was the worst service.

jessica W. le

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Le client n'a pas laissé de commentaire.

Jermain S. le

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Nothing great experience quick in and out pick up and drop off thanks for making life a little easier and your lady at the desk was amazing ????

sharon g. le

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The facility was well maintained and I have of good things to say about it.

Debra L. le

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Le client n'a pas laissé de commentaire.

Glenn W. le

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This is the seventh year I have used this U-Haul location to rent a truck to move set pieces for my daughter's fall ballet. As always, everything went smoothly with no problems. I found a few small items in the back of the truck such as a screw and connectors that looked as though they had come off furniture, but it was clean (no dirt).

HENRY R. le

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This was a good experience

Kevin V. le

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Le client n'a pas laissé de commentaire.

Kristine S. le

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Weird layout for pickup of rentals- I wasn’t expecting to have to leave my car outside of the gate and walk back through the entire storage unit area to get to the truck. The truck I had smelled of smoke. At first it seemed like cigarettes, so I drove with the windows down for a bit. After that smell had cleared, I went in to purchase things and came out and the truck no longer smelled of cigarettes, but smelled like weed. The passenger I picked up commented on the weed smell immediately after getting in the vehicle.

Vicki D. le

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They reserved me the wrong truck so then I went there to pick it up the truck I wanted wasn't there so then I had to get a bigger truck and pay more bad customer service I should not have had to pay more since it was their fault

SAM W. le

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The truck itself smelled very strong of marijuana and the trailer would not work once it was hooked to the truck. The brake light fuse was blown in the truck and the brakes on the trailer would lock once hooked up to the truck. Discussed with location personal and the pending charges were refunded. This was on 10/27-10/28. Now on 11/11 I was charged $103 for that same rental without my consent or knowledge. On 11/12 I was again charged $143 for the same rental without consent or acknowledgment. When I called the first day the Customer Service Rep, Katie, was very kind, apologized for the confusion and refunded the $103. On the second day the Customer Service Rep, Karen, was not as kind. She transferred me mid explanation to someone else. Now there is a complaint filed with Corporate and I had to get a whole new card from my bank.

Edward O. le

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When location is open employees should be there

Steve W. le

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I did the online pre check-in. Which really didn't seem to make the process any quicker. I gave all my credit card information online. I still had to stand in line, re-verify everything. Still swipe my card and sign. I was told I was all set, so I picked up the trailer and left... only to be 10 min down the road and was told I had to come back to have a picture taken of the hook-up, so I had to turn around, back track and have a picture taken. Employees were very friendly, but the needed process seemed disorganized. I had a busy day planned and was hoping to stop in, pick-up trailer and go. Took about 30+min to pick-up trailer.

Patricia L. le

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Le client n'a pas laissé de commentaire.

Bart R. le

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They were super helpful and friendly when I picked up the trailer!!!! I would personally recommend this location to others!!!!

Mary B. le

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Nothing

Darnell W. le

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The only thing was they don’t have but one dolly so I didn’t get one

Grace M. le

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Employee wasn’t the friendliest or helpful but truck and location is why I rented.

JoAnne M. le

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We specifically chose this location as the website had both the truck and appliance dolly available and our reservation was confirmed as such (15ft truck with appliance doly) as we were moving only appliances. when I picked up the truck I was told they didn't carry the appliance dollys - If that was the case I should not have been able to reserve it while making my reservation also The truck i had was fine with the exception that the dash lights didn’t not work so it was difficult to drive after the sun went down due to not being able to see the gauges The staff was courteous however our move was very difficult as we did not have what we needed. Disappointed

Sumit A. le

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Le client n'a pas laissé de commentaire.

Stacy D. le

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Le client n'a pas laissé de commentaire.

Fadumo S. le

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Clean and 19.99 but I pay more $51 they lie

dennis l. le

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excellent

Jonathan T. le

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Fix the computer system, I had to wait while the representative tried to get thru the process because of computer problems, not the reps fault, but unbearably slow.

Timothy M. le

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Le client n'a pas laissé de commentaire.

william L. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Every thing was fine. Worked well.

Wayne C. le

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Le client n'a pas laissé de commentaire.

Heather L. le

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Le client n'a pas laissé de commentaire.

Jennifer M. le

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Everyone was fantastic!!!

Diamante J. le

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The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄

Sandra K. le

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Le client n'a pas laissé de commentaire.

Rachel R. le

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Le client n'a pas laissé de commentaire.

William B. le

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Warning - Read the reservation documents! You are not guaranteed are trailer at the location you select! My trailer pickup location was moved to a uhaul center 50 miles away the day before my pickup. Then this location had no road worthy trailers available! Thankfully the Maplewood location had something. So Maplewood gets 4 stars. Uhaul's booking system gets 1 star.

Tkeiah L. le

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I had rented out a uhaul which was great and all with the manager. I had came back to return it and also to get a storage unit. An employee (not manager) there lacked customer service because he was focused on counting the coins to put in the register for 5 min, eating a snack and then he later assisted. My issue is that I had already explained to that rep that I have ordered a storage unit online and was charged as he was entering the same information that I had did online and he basically said to deal with it by reaching out to customer service for Uhaul for a refund. After speaking to Uhaul customer service now I have to speak back to the same location who did not understand my inquiry. I am waiting for the manager to contact me back asap to look into how I have 2 storage units when I had previously explained I only needed one. I am very dissatisfied with the experience overall.

Elliot C. le

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Le client n'a pas laissé de commentaire.

Cha X. le

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Le client n'a pas laissé de commentaire.

Chris H. le

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Le client n'a pas laissé de commentaire.

Becky E. le

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Le client n'a pas laissé de commentaire.

Donald H. le

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Friendly staff. Courteous service.

Gregory H. le

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How do you spell Ron? RON... How do you spell Barbara? BARBARA 3 TIMES. Really? you need to hire qualified people that can at least spell.

Sheila A. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

dennis l. le

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Keep up the good work.

dennis L. le

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Keep up the great job

Ron H. le

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Hour and one half late on promise pickup date. Compensated for lateness.

Joseph L. le

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Le client n'a pas laissé de commentaire.

Kyle S. le

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Did not have truck on location at time of confirmed pickup.

Carol N. le

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I was charged an extra day. Why I returned the truck at around 3pm. I received a call at 5:12 asking if I still had the truck. I said no, it was dropped off at 1197 E Hwy 36. I think because I was told where to put the truck is why it was not noticed where it was.

Jeffrey G. le

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When I went to drop off the trailer I had nothing but trouble with the staff at the U-Haul store. They had me drive down the main lane so I could drop off the trailer. Unfortnatually, there were two truck at the end which prevented me from making the corner so I could drop the trailer. I had to get the person that was working there to move the trucks and then I was able to park the trailer. Then when I went to look for the staff person I found him in the office helping another customer. When I asked him about removing the trailer from my truck he told me that I could do it myself. Which I did. Then I had to go back to the office to ask the staff person for a receipt, He seemed to be offended that he had to go back to the trailer to scan it in so I could get a receipt. I was there for over 2 hours just dropping off a trailer. I was really frustrated that I had to waste so much of my time there.

Jeffrey G. le

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The person that helped me when I dropped off the truck was nice but cold. I was glad that I was able to drop off the truck off and was given a receipt for it. Unfortunately, she charged me for 12 shipping blankets that I wasn't given at the start of our trip.

glender a. le

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My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20.000 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off

sheryl S. le

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Called on short notice and was able to get a vehicle to pick up a table quickly. It was easy. I would recommend downloading the app at home before your first rental.

Jose C. le

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I can’t think of anything that wasn’t ok.

Kenneth W. le

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Le client n'a pas laissé de commentaire.

Allison R. le

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The service I had with U-hual was a U-box. The U-box system is a fantastic idea, but having it be fairly new it was very frustrating. If you are going to do U-box, make sure you gain access to managers. The call center and the workers I worked with did not know much about U-box. However, the owner of this location and the manager, Jamie, at the other Maplewood location took care of me the best they could on their end. Also, remember to put your own lock on the box and bring the key with you to your final destination!

RUSSELL V. le

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Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.

Steven M. le

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Le client n'a pas laissé de commentaire.

ebony J. le

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I loved your workers this is my go to place!

Patrick R. le

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Worked with 2 different staff members. Both were friendly, helpful and easy to talk to. We also talked to 2 different members on the phone. They were pleasant as well. Overall great experience. thank you

EMILY V. le

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Le client n'a pas laissé de commentaire.

Phillip S. le

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Better customer service. Shorter wait times. With only 1 employee, extremely long wait!!

Indravadan P. le

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Le client n'a pas laissé de commentaire.

George M. le

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Le client n'a pas laissé de commentaire.

Vickie S. le

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I would have kept the truck longer, but I didn't realize I could. Over the customer service was great.

Greta N. le

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Le client n'a pas laissé de commentaire.

Mark F. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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The service at this location was very good. However, the U Haul reservation system was terrible. I tried to check in with my mobile device, which didn't work, and then it took another 20 minutes in the office to complete the rental. This was due to system issues, not the very patient staff.

Brian R. le

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Le client n'a pas laissé de commentaire.

michael W. le

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Le client n'a pas laissé de commentaire.

lakesha j. le

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The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.

lakesha J. le

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Le client n'a pas laissé de commentaire.

Damian A. le

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The person checking me in and getting vehicle released was fantastic. I would rent from there again just to have such a great and friendly experience.

David K. le

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Le client n'a pas laissé de commentaire.

Glenn B. le

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Le client n'a pas laissé de commentaire.

Robert R. le

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Dominique the U-Haul associate who received me, when I came to pick up my rental, was fabulous. Ahead of me was a customer, to whose myriad questions she was responding. The customer wasn't a native English speaker. His basic interpersonal communication skill in English was more than adequate but heavily accented. Dominique demonstrated responded to each of his questions with aplomb and patience. She was most compassionate. Finally, at a pause in the inquiry, she looked up at me and asked if I was the 6 o'clock reservation. She smiled and said she'd be right with me. Really, U-Haul should be so lucky if all its associates were as socially skilled and nonjudgmental, as Dominique. And I remarked to her as much, when finally I took my leave.

sonja D. le

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Le client n'a pas laissé de commentaire.

Ronald S. le

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Le client n'a pas laissé de commentaire.

Christina T. le

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Nothing

catherine C. le

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If every business had employees like the one who took care of us the world would be a better place, he made my whole day better! The van was wonderful, it was just what we needed.

Matthew L. le

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Le client n'a pas laissé de commentaire.

Megan S. le

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Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!

Neil D. le

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Keep being honest about the charges. The guy who was there on Sunday dealt with me very honestly and that is unusual in this day.

david M. le

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Le client n'a pas laissé de commentaire.

richard J. le

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We went to our location to find no truck. Customer service was called and found the truck was not returned by previous user. They did find us truck at a different location many miles away. We went to that location waited in and line and all the information I imputed was lost and I had to have the rep re-enter all the info. The process of a different location and getting the truck took 2 hours. I had people waiting to move us and they had to wait. I had to incur additional cost in mileage with farther location and made for a tougher day in moving. I was not a happy person and didn't appreciate how I was treated. Not sure I will use you in the future.

STEVEN W. le

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Le client n'a pas laissé de commentaire.

Ong H. le

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Le client n'a pas laissé de commentaire.

Nicole M. le

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I originally ordered the truck through my cell phone so i would not have to sit at the location for 20 minutes with the employee. When i got to the location, i found my truck and reserved it. at that point i was instructed to go inside and get the key from the clerk. The email states that i should be able to walk right in front of everybody to grab my key and should not have to wait. When i walked in, i noticed the employee was walking out with a couple and bringing them to the truck that i had already just reserved. I informed her that i reserved that truck already and she proceeded to blow me off and give them the keys. I went back into the store because she said she would have to reissue me a new truck. At that point she already had another couple in the store waiting to rent a Uhaul. i informed her that i did all this online specifically so i DID NOT have to wait around in the store. She still ignored me and helped the other customers before me, even though there was an immediate problem that needed to be fixed on my end. So i called Uhaul to let them know and they informed me that it looked like MY TRUCK had already been dispatched. I told them NO, that it wasnt me in that truck and the Uhaul employee was not helping me. They were able to get it worked out for me to get a new truck, but the entire experience was a JOKE! i will NEVER AGAIN IN LIFE use another uhaul rental. I was specifically waiting for this email to leave a negative review and then i notice that they had not only my drop location wrong, but the time as well. This place is ridiculous. The employee was RUDE and customer service did absolutely nothing for the inconvenience. NEVER AGAIN!!!!!

frezgi H. le

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I was satisfied with the customer service. Used a truck to move one item. Excellent overall. Thank you.

Carleta C. le

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Inside cab was dirty and it smelled bad

ebony j. le

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The young lady that helped me so much.

Michael M. le

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The person attending the location was very nice and accommodating. The job was made all the more easier.

Ann K. le

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Dominique was very helpful and extremely pleasant.

THOMAS D. le

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none

Jon J. le

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Sam was great. Helped disconnect the trailer and was extremely friendly.

james A. le

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Le client n'a pas laissé de commentaire.

JOEL B. le

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Le client n'a pas laissé de commentaire.

John B. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Staff was efficient, friendly and knowledgeable.

Susan J. le

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Hasom was very nice and accommodating. He had everything ready so it was quick picking up and returning the vehicle. I would use this facility again.

Mitchell C. le

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Again at this facility the lady helping me during my drop off was excellent.

FERDINAND F. le

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CONTINUE DOING WHAT YOU DO BEST

Cynthia W. le

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Nothing. UHaul on Keller was perfect. Customer Service and honesty are fantastic. I will be using them in the future and will recommend them highly.

William K. le

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Clone Hosam . This was my best UHAUL experience yet . Hosam hooked up my trailer and made sure there was no slack between the ball and the hitch, I almost forgot that the trailer was there. It rode very quiet and smooth. Great customer service . I will be back . ??

Kevin P. le

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Reservation was an hour late, it was a mess trying to park. It is in a very tight area

Victoria R. le

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We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st

Kong H. le

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Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.

Tamura N. le

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The doors don't open. Usually you can't get ahold of the office.

MICHAEL R. le

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Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.

Paola C. le

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Great service

Scar-Lar J. le

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Didnt knowxwhat storeage was open

Matthew C. le

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Sammi worked well with my needs. His staff is very good and attentive.

RAY L. le

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Amazing service...thanks

BILL F. le

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Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9

john c. le

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Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out

Ka Ying Y. le

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good job

Nicholas C. le

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Smooth handling and quick service

Roni B. le

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Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.

Brent D. le

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I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.

Charles V. le

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I decided not to take a unit

Kip K. le

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Just didn't need the space anymore....

marybeth h. le

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Marilyn was so helpful and cheerful she made me feel like she really cared and helped so much.

Peter R. le

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Awesome staff!

Rose W. le

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We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.

Tyler W. le

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Joseph was very understanding and absolutely exceed expectation.

MONTY F. le

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The staff were great to work with.

ian d. le

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I believe I was over charged on my card for my truck

Jason F. le

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Old beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$

rachel g. le

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Poor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.

richard v. le

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Since this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.

CAROL M. le

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WATER AND RODENTS. WOULD NEVER RENT AGAIN.

Nicole M. le

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Service provided was excellent and so was the staff.