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Joshua S | Expérience généraleSelf Storage Units in Maplewood, MN, 55109
U-Haul Moving & Storage at Keller Lake
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisVery welcome feeling from corbin IN CHECKIN AND ALLSO KAYLA ITS A NICE CHANGE FROM ACORN IT WAS RUN EXTREMLY BAD.
Terry K | Premières impressionsI rented this storage unit for over 4 years, for the last year of my rental I was essentially unable to access my unit. It started with constant phone calls about my unit being “locked open” leading me to believe it wasn’t properly secured and leaving work to come check. Only to find the unit wasn’t locking properly due to an issue with the units door itself. They continued to call me over and over, with me visiting to try and fix it multiple times over the course of multiple months. They finally said they submitted a work order for the door to be fixed. At this point I’m already over it and just want to leave. Due to the door being broken I could only come to my unit during staffed hours which I work during also. The amount of time, phone calls, arguing with staff because every time I came to see if it was fixed they had no idea what I was talking about. The staff seem to have no communication or efficient management whatsoever. I finally came with a truck after over a year and said I’m done I’m taking my stuff I want to cancel everything. The manager was there and said the unit had been fixed. Only to find out they “fixed” the wrong unit and there was a unknown lock on my unit that they could not find the key to and had no idea how to get in. The manager was apologetic and refunded a months worth of payment but had to have someone come grind the lock off just so I could get in it and get my stuff. I would never rent from them again and honestly feel like my stuff wasn’t even safe there since it was unlocked half the time without me knowing. Also furniture I had in my unit had become moldy, meaning it was not at all fully clean or dry in the unit. Waste of money on such a horrid experience all for my stuff to be ruined. They also refuse to let you throw anything away and will scream at you if you put even just a normal bag of trash in the massive dumpsters.
Maxwell B | Expérience généraleU-haul on Viking Drive was tremendous. We were very pleased. If we need any of these services again, that is where we will go. Plus. Kayle keeps a candy bowl for customers. 🥸🥸❤️❤️👍👍
ROY M | Expérience généraleAnother great solution for another move.
CHERIE M | Expérience généraleThank you for the help staff was great
EBONY Y | Premières impressionsCorbin is a great manager. Appreciated his assistance.
AMY H | Premières impressionsI received move in info and paid; received a text confirming. But the app says I have no orders and my code doesn't work. I'm here with a truck and can't get in. Total failure by Uhaul
James G | Déménagement en ligneI highly recommend this facility. The units are functional, accessible and well lit. Kayla and staff are so helpful!
Sandy P | Expérience généraleHas been my go to for a few years now. Kayla was excellent.
Lawrence C | Premières impressionsMy son told me the promotion!!!
Nicole P | Premières impressionsIt's been a pleasure renting from U haul for the past 8 or 9 years that I've been there never had a disappointing experience, would highly recommend this facility to anybody looking for a storage facility...
Jeff C | Expérience généraleThe staff was very nice and helpful. A great experience.
HALIMA E | Expérience généraleGreat staff! Followed procedures we didn't even know existed to maintain safety - all with professionalism and amiability.
Sierra S | Expérience généraleMe pareció bien el servicio y los storages
Douglas R | Expérience générale