Le client n'a pas laissé de commentaire.Marcae B. | Online Move In
Customer Reviews for U-Haul Moving & Storage at Keller Lake
Pour nous contacter
Maplewood, MN 55109
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David E.
Le client n'a pas laissé de commentaire.Jessica M.
The two workers there Saturday 6/12 were a joy to work with and very helpful, made a lovely experience.joshua R.
I was very satisfied with the customer service. Such nice peoplemai Y.
No commentLucille A. | Premières impressions
Le client n'a pas laissé de commentaire.MARK W. | Premières impressions
Kayla provided excellent service, both when i picked up and when I made my subsequent reservation in person.Kenneth H.
Le client n'a pas laissé de commentaire.Kynethie J. | Premières impressions
Le client n'a pas laissé de commentaire.Erick L.
The folks working here for both pickup and return were AWESOME!Andrew B.
The assistance was the best... (all-time)!ðŸ‘ŒðŸ‘Joseph H.
Le client n'a pas laissé de commentaire.Thomas R.
Le client n'a pas laissé de commentaire.Barbara E.
Le client n'a pas laissé de commentaire.Edward B.
Le client n'a pas laissé de commentaire.Dewayne C.
Le client n'a pas laissé de commentaire.Amanda M. | Expérience générale
Le client n'a pas laissé de commentaire.Edward M.
an old pallet was left in my unit, otherwise everything is great!Cassandra M. | Online Move In
Le client n'a pas laissé de commentaire.Larry J.
Kayla is an awesome staff!Alexander C. | Expérience générale
Always very organized. The manager is professional and pleasant to deal with! Always refer people to that location.Sheree I.
Le client n'a pas laissé de commentaire.Edward M.
Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!That One Guy and The Chick L. | Expérience générale
Nothing. Shanika Johnson was the young woman who helped us. She was so kind, helpful, and pleasant. She really lightened our mood on a stressful moving day. Very cool lady.Tristan C.
Le client n'a pas laissé de commentaire.Emily J. | Expérience générale
Le client n'a pas laissé de commentaire.Mary Jo D.
Excellent service all around! The easiest part of the whole moving day experience.Ann P.
Ashley is freaking awesome and is always quick to help when neededlisa f. | Premières impressions
Le client n'a pas laissé de commentaire.KIMBERLY L.
Le client n'a pas laissé de commentaire.Wendy G.
The woman that helped me was EXCELLENT, I will be going to this location againChristopher F.
Le client n'a pas laissé de commentaire.Andrew J. | Premières impressions
Not screw customers over. No one I know is ever coming here.Michael L.
Excellent service à la clientèleMartin B.
Very helpful customer service.Gaye L.
The manager was very unprofessional and expressed herself with profanity! I would never want to go back there. It was also opened late and the manger complained about us customers and why we rented so early in the morning.Maria P.
The guy who checked me out in the morning was great (I neglected to ask his name but the rental contract said Antonio?) The card reader and printer were both broken, but he handled it like a pro while juggling other stuff too. Definitely a solid guy who knows his business.David P.
Le client n'a pas laissé de commentaire.Samuel L.
The Maplewood location was amazing the team members there were extrÃ©malo helpful went above and beyond to assist me. I even remember the name of the team member that took care of me. Kayla she was outstanding would definitely recommend her she deserves a race and may be she should be used to train other locations on customer service.FRANCES Q.
Simple and painless drop off. Easy enoughNATHAN E.
Oil change light came on every time I started it up. Mileage was different, so I was over charged.Timothy L.
We were very please with the whole experienceTami S.
Le client n'a pas laissé de commentaire.EDWARD A.
Le client n'a pas laissé de commentaire.Glenn W.
Smooth experience.George H.
Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.Tiffany S. | Online Move In
Le client n'a pas laissé de commentaire.Larry M. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL W. | Expérience générale
Kayla at the uhaul place in maplewood went above and beyond to help. Moving is very stressful in itself. Its amazing when you have someone that is helpful and friendly. Shes amazing!! Thanks Kayla for all your help!Kara M.
OK so far, unless I get a 9 000 $charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surchargesEric T. | Expérience générale
I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYEthomas j. | Premières impressions
Friendliest, nicest staff!Nancy H. | Premières impressions
All went very well. Thank you.Pamela L.
Shanika was fantastic and the customer service was great. We would highly recommend renting a U-Haul from here and we will be back! Great value as wellKirk P.
please fix mobile app which consistently becomes unresponsive at various screens, including if not more importantly during the self-service check-in and return.Maximilien C.
Le client n'a pas laissé de commentaire.Carla R.
Le client n'a pas laissé de commentaire.Nhia Y.
Le client n'a pas laissé de commentaire.Cyril K.
I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Merci.Gabrielle G. | Expérience générale
Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾Maurice W. | Premières impressions
The person who helped me was a nice female and they both were nicepaul Y.
Le client n'a pas laissé de commentaire.Sheng V. | Online Move In
I had truck reserved for pick up at 8:00 pm. It was not there. Had to wait 30 minutes. When i dropped it off had to stand in the rain waiting for office person. The people helping me move had other commitments and could not help finish. I had to do it my self. Im 72 years old! Worst cutomer service I have ever experienced!Bill O.
Le client n'a pas laissé de commentaire.Lauren D.
Le client n'a pas laissé de commentaire.paul f. | Expérience générale
Take time to not forget anything when checking out a customer. The agent almost forgot my storage unit and did forget my paid lock. There was no balance in the light fixture in my unit. But overall the agent trusted me well enough to keep the gate open 24 hours for me the first night! That was well deserved!! Thank you Kayla!!!Denise S.
I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.MARK W. | Expérience générale
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.John B.
Shanikia was very friendly & helpful.Thomas H.
Happy with the storage unit/free month! Customer service was incredibly slow..Nora T. | Premières impressions
Le client n'a pas laissé de commentaire.ANGELA B. | Premières impressions
Staff was very kind and helpful! Je les recommande tout à fait! Location is easy to get to and everything was clean on site.Ciara W. | Expérience générale
Kayla was very helpful!cheryl K.
In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Excellent service à la clientèle.Vivki F. | Expérience générale
I had an awesome experience. The staff was very kind, professional and very informative. Thank you so much for everything you do.christine M.
The lady that helped us was super nice and very helpful when we returned the trailer after hours.Jacqueline D.
Le client n'a pas laissé de commentaire.Donald S.
Le client n'a pas laissé de commentaire.Judith F. | Expérience générale
I would use this location again.Dale H.
Staff was very friendly, knowledgeable and helpful!Katherine M.
The mobile pickup on the website didn't work so we were very lucky the location was open. (Kept saying it could not locate us even though location access was allowed on the internet app)Courtney I.
Le client n'a pas laissé de commentaire.Mary Q.
The sweet girl that worked this location is an all star. Made everything very easy and was just an all around great employee. She is what made this experience with u haul for my 3rd time the best one yet. Also, it's not easy driving the 26 foot party barge around lol. It's so dang big. But I needed that much. Also, I was quoted 299 $from a direct competitor for the exact same size truck and this one was only 40 $. Another reason I will always recommend UhaulChristopher G.
Le client n'a pas laissé de commentaire.Jennifer P.
Staff are wonderful and respectful. The process was so fast compared to other locations. Thank you Keller Lake U-haul. ;)Melanie B.
The "change oil" message was up on the truck dash. I was charged the original estimate rate and the final rate and cannot get ahold of anyone to deal with this issue. I assume I will have to go back to the facility in person to get this fixed.melania B.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Kathryn M.
Efficient, but not overly caring. It seemed just like another transaction, that my business was not appreciated.craig D.
Although I completed online check-in, when I arrived at the location, the associate who assisted me wasn't sure whether the trailer I reserved was available and had difficulty completing the check-in process, including processing the payment. After 15 minutes or so, he asked for assistance from another associate (I think her name was Alyssa.) She was very helpful and promptly directed me to the location of the trailer, hooked it up and answered all my questions.Mark B.
Nice friendly staff! The van I used was brand new! :)Christine T.
I had trouble with the app when checking in. Staff on site were really helpful! Drop off was a snap, no problems at all.gail M.
Kayla was very helpful and friendly!Twyla H. | Premières impressions
Everything was perfect! I can't remember the name of the woman who was working there, but she was wonderful! She was friendly, but very professional. She knew the business well and was very helpful, answering all my questions with a smile and making sure I understood. She is definitely an asset to the company.RALPH L.
Person that greeted me did not have a face mask on!Michael V.
noTHING. eVERYTHING EAS GREAT! tHE PERSON WHO HELPED ME WAS PLEASANT AND FRIENDLY AND VERY HELPFUL!Michelle L.
The office hours were never consistant, every month was some type of pronlemnicole w. | Expérience générale
Le client n'a pas laissé de commentaire.Loren D.
Le client n'a pas laissé de commentaire.Vern C.
Le client n'a pas laissé de commentaire.Donald M.
This location needs to be looked at - as all the employees there are on heroin and meth! It is disgusting! Little kids running around a guy who is nodding off because he is so high on heroin, I had ask him 4 times â€œsir, are you okay????â€ Because he we going to fall over ! Please don't go to this uhaul place ! It seems like a just a drug place!!!alexis B.
Le client n'a pas laissé de commentaire.Joel G.
Reserved the 20-ft U-Haul in my town near the twin cities Minnesota two weeks in advance.day before the move they tell me it's not there and I have to drive a total of a 60 mi round trip to get it up north nowhere in the twin cities what a joke never again.... I'll definitely be renting from Penske.jeremy B.
Le client n'a pas laissé de commentaire.Sai V.
Le client n'a pas laissé de commentaire.kimberly m. | Expérience générale
The staff was super friendly and helpful.Ciara W. | Premières impressions
Le client n'a pas laissé de commentaire.Sheila S.
I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!FRANCESCO E. | Expérience générale
Le client n'a pas laissé de commentaire.Kathryn B.
cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.Nou H. | Expérience générale
Le client n'a pas laissé de commentaire.Carl S.
Truck was ready for me when I arrived. Simply grabbed the keys and went. Drop off just as simple with on-line process. Excellente expérienceAmy H.
Le client n'a pas laissé de commentaire.April K.
Communication was lacking severely. Frustrated that I wasn't told the process on how to return. The prices were not clear, an I believe I was charged incorrectly.Mikaila S.
Nothing. Great job!Bill L.
Le client n'a pas laissé de commentaire.Timothy R.
Le client n'a pas laissé de commentaire.lavee Y.
Make sure the tank is completely full. We only put on 13 miles and when putting in gas we had to put in 3 gallons of gasWilliam S.
The U-Haul computers were not working on Saturday May 30th. None of my debit/credit cards were accepted. Fortunately I had cash. Unfortunately I was told that all transactions had to be cash for the day at the location. That's not a good for a Saturday at the end of May.Julie H.
Le client n'a pas laissé de commentaire.Cyril K.
Have staff be more professional.Paul K.
I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10GRETCHEN J. | Expérience générale
Very friendly staff and fast service!Rachel P.
Le client n'a pas laissé de commentaire.Mark K.
Le client n'a pas laissé de commentaire.Daisy H.
Le client n'a pas laissé de commentaire.Erle M.
When my self checkout was not working they were very helpful!!Melanie D.
Le client n'a pas laissé de commentaire.vince T.
Lotta of valuable stuff Damaged by mice.Matthew m. | Expérience générale
Check-out and check-in were both quick and easy. Professional and courteous staff.Robert P.
Le client n'a pas laissé de commentaire.Emily J. | Premières impressions
The guy at Alcorn mini storage in Blaine was very paranoid about Coronavirus. I couldn't figure out the self pick-up. I was waving at him through the window and he wouldn't help. Finally after about 30 minutes he came out and told me to stand across the lot. I think with 500 people in Minnesota in infected and he works at a place where people need help he should have been more receptive. I walked towards him and he ran back in the building. I think it was very Ridiculous. When I dropped it off, The lady came out and talked to me and everything went well.David H.
Le client n'a pas laissé de commentaire.Heather F. | Expérience générale
Le client n'a pas laissé de commentaire.SCHLEEN A.
Love the service I received if needed again I will returnTalisha M. | Expérience générale
When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying meSHANON C. | Expérience générale
Need to have 2 people working there. Lost 125 $mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.Saly S. | Expérience générale
The facility was well maintained and I have of good things to say about it.sharon g. | Expérience générale
This was a good experienceHENRY R. | Expérience générale
excellentdennis l. | Expérience générale
The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄Diamante J. | Premières impressions
Keep up the good work.dennis l. | Premières impressions
My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20 was stolen the surcerity camera wasn’t on the Storage the storage ripped me offglender a. | Expérience générale
Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.RUSSELL V. | Expérience générale
The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.lakesha j. | Premières impressions
Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!Megan S. | Expérience générale
The young lady that helped me so much.ebony j. | Premières impressions
noneTHOMAS D. | Expérience générale
We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the stVictoria R. | Premières impressions
Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.Kong H. | Expérience générale
The doors don't open. Usually you can't get ahold of the office.Tamura N. | Expérience générale
Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.MICHAEL R. | Expérience générale
Great servicePaola C. | Expérience générale
Didnt knowxwhat storeage was openScar-Lar J. | Premières impressions
Sammi worked well with my needs. His staff is very good and attentive.Matthew C. | Expérience générale
Amazing service...thanksRAY L. | Expérience générale
Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9BILL F. | Expérience générale
Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check outjohn c. | Expérience générale
beau travailKa Ying Y. | Expérience générale
Smooth handling and quick serviceNicholas C. | Expérience générale
Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.Roni B. | Réservation
We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.Rose W. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!