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Veronica R.Customer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Testimonials From Recent Customers
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3 calls with customer service and 1 to business corporate with long hold times were a waste of time. Seriously thought about sending our employee elsewhere. Was very unhappy after having had the call with corporate and she wanted to transfer me back to customer service. They give a bad taste when no one can answer your question and they keep flipping you from person to person. I was on the phone for over two hours trying to get a trailer.
DWIGHT W.Smooth rental nice clerk thank you
lisa W.Everything was great. Seamless and smooth transaction.
Marlon S.Excellent Customer Service from Both front desk male and female workers... They were very helpful and determining what was best for me to rent...Thank You
EMILY A.Great place and great people. I would recommend doing business with this location.
Troy W. | Expérience généraleThere were instructions missing on how to return the key. May need a page on the app reminding the driver to lock the car and return the key. I could have missed it too, but couldn't navigate back to my order instructions.
Stefan R.This has nothing to do with the location only that UHAUL scheduled my service over the phone, didn't send me a confirmation email or receipt of estimated charges until after I dropped the trailer off. I spoke with numerous associates about the 2 day extension and ended up having to pay for 3 days. I scheduled pick up for a location 15 minutes from my house, and paid to reserve the trailer however the day before pick up I received notification I had to drive an hour away from my house to pick up. No one asked or called, and the manager I spoke with said to me "this is what we got, so you have to go here" she was rude and discourteous. the only good part about this experience were the two members at the pick up and drop off locations. I have no intention of using Uhaul again, nothing but a hassle!
Shannon G.Awesome bunch of guys very helpful very efficient and very professional
Annirood M.Need to improve
DWAYNE M.Nothing the folks at this location where very professional and Courteous.
Adrian G.In addition the vehicle was easy to drive and it was brand new.
SANDRA D.I cannot say enough about how well-trained the staff is at this location. Their attention to customer service is unmatched. The owner is often present, and it shows. Every visit, whether for storage or vehicle rental, is quick and pleasant. 5-star facility and would be higher if there were more stars available.
JULIE L.The computer system went down while we were going through the process of renting the truck. It cost of an extra 15 to 20 minutes of just standing there waiting for Uhaul's computer app to come back on line. It reminded me of renting from Uhaul 25 years ago, nothing has changed, nothing. It takes an incredible long time just to rent a truck from this company, even though all my information was on a reservation. It's the absolute worst part of renting a vehicle from this company and it hasn't changed after decades. It's still a huge waste of time going through the rental process. Shame on this company for just continuing to find a way to waste their customers time.
Felix F.There were only one (1) Clerk attending to Customers, have someone on standby for long lines. I've rented vehicles from uHaul for decades with the information on-hand, surprising I had to provide another number “if I can't be contactedâ€, I have a bigger problem in that case since my cell number was on record; hope all the information is being protected since every other week there is another data breach. I was told the vehicle was clean but the stirring wheel was sticky from age or grime, in this time of extra ordinary cleanliness a better job could be done. Not sure why the company advertise 19 $a day, one can't leave the parking lot without acquiring mileage fee; my final bill was 84,48 $ plus 10 $in gas, very deceptive.
TIMOTHY T.My truck had issues with the transmission, a short in the electrical and needed new wiper blades. A suggestion to put a gutter on Mom's attic by the driver's door. The team at the Lake Mary/17-92 branch is awesome.
Eric S.I Really appreciate all the help I received during the drop off of the unit I rented the personnel was really helpful and courteous I left something in the vehicle by mistake and they called me and saved it for me until I got back And that for me was great service Businesses like yours are successful because of employees like the ones you have
LUIS R.Everything was smooth and easy. Everyone was polite and helpful.
Agnes L.This was never my reservation and I called in to state that. You have people not verifying information correctly . Never got a truck!
Cody K.The team at this location exceeded my expectations with superb customer service and professionalism that provided me exceptional customer experience! Merci
Orestes M.Very nice, friendly, efficient
Lisa C.The staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!
tina a. | Expérience généraleNice folks working there, but desperately understaffed. And there was weirdness about using cash. . They didn't have change one day. Another day they didn't have access to the cash box.
PAULINE S.Was given conflicting info on the car trailer- so we ended up canceling it.
KIMBERLY KAY G.Make return more clear
Kristi N.Th Sanford location was the 3rd after making an initial Reservation the day before. They kept me sending to other locations to get a Truck that I previously 'reserved'. Apparently, a Reservation means nothing in U-Haul world. At the end, I did not get the type of Truck that was originally reserved in the 1st location (Altamonte Springs, FL -for same day pickup and return). So, a Truck that rents at 19,00 $, at the end was ~300,00 $ for same day use and return, in a ~50miles trip. First time that I had a bad experience with U-Haul, so maybe they are going backwards. Next time I'll consider other Rental company.
Luis H.Professional and courteous young men.
Michael M.there was a young man who checked me back in who displayed the character to which I wish I had 10 of him. Knew what he was doing, courteous, willing and ready to work with a smile. u haul is lucky to have him.
JEFFREY B.Both the woman who checked me in and the gentleman who examined the truck for return were courteous, friendly and welcoming. They could not have been more professional and accommodating. I can highly recommend Uhaul especially my pickup and drop off locations. The experience could not have been better.
James F.The experience was simple, fast, and professional. I don't think it needs to be improved.
Edward S.Nothing really. Pickup was very easy. I used the app to drop it off.
Robert R.Everything was straight forward, quick and polite service. I plan on renting again soon.
Gerald H.Friendly and courteous...easy in...easy out...highly recommend
Robert G.The customer service agent walked off with the paperwork containing the contact info I needed to return the truck.
lang L.I had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you all
Trenece L. | Premières impressionsEverything Was Perfect
TERELL J.The way you calculate the best deal possible when the vehicle has been returned, as in our case lowering the amount due because we were under on our mileage, now that'swhat I call customer service. I appreciate that and will speak highly of your company in this regard. That is admirable!
Jerry J.GREAT CUSTOMER SERVICE
Jasper M.Reservations needs to be more aware of the store hours. Was told they were open until 8 on a Thursday. Got there at 701 and they were closed. Open til 8 on Friday
BENJAMINFRANKLIN C.Keep up the good work
Patricia J.Every location needs a crew like the location on 17/92 Sanford they work really well together and are very helpful
MARCEL B.Keep up the good work
Heriberto R.Customer service phone line needs to be better. Waited on the line for over 30 minutes. Once connected to rep. I was told I had to be connected to the right dept which I had another long wait before speaking with a rep. I was not happy with that wait time.
Shawn W.Excellent customer service and experience every time I've rented a trailer at that location!
Paul R.S.O.
Orlando R.Excellent service à la clientèle
Jeff M.My storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.
MARY S. | Premières impressionsMe and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.
Shawn C. | Expérience généraleEverybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️
Dilsy A. | Expérience généraleI rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.
Joshua F. | Expérience généraleAlex was super helpful thank you
Greg R. | Premières impressionsAll we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.
virginia y. | Expérience généraleGood friendly service access 24hrs a day .
Mcloyd C. | Expérience généraleWhile the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.
Phillip S. | Expérience généraleWell run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!
robert s. | Expérience généraleThe staff at Lake Mary are truly the best! Walter is the GOAT!
Wendy R. | Expérience généraleWhen I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.
Arkina S. | Expérience généraleI was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.
Amber S. | Expérience généraleGreat experience. Helpful, courteous staff. Convenient location.
George G. | Expérience généraleThey have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!
Theda C. | Expérience généraleI’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍
ELINA N. | Expérience généraleThe lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.
lyod t. | Expérience généraleThe unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.
DOUGLAS P. | Expérience généraleVery good excellent
dilsy a. | Expérience généraleWalter was of great help and very informative when I first arrived at your facility.
Jacquelin L. | Premières impressionsCharles and Chris were awesome great customer service
Nelson V. | Premières impressionsVery satisfied...
Albert S. | Expérience généraleAnyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!
Michael G. | Premières impressionsConstant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that's already in a bad area.
shawn h. | Expérience généraleGreat staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.
Phillip S. | Premières impressionsThis was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !
Richard S. | Premières impressionsGood hours and staff, convenient
Lynley W. | Expérience généraleCharles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Merci.
Bonnie P. | Premières impressionsMy information wasn't correct, but they got it together
Andrea W. | Premières impressionsPick up truck broke down..Battery . lost time
Jimmy B. | Premières impressionsI dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.
JEISON M. | Expérience généraleThis is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!
Stephanie H. | Expérience généraleI found everyone to be friendly and try to accommodate my needs.
Tracey B. | Premières impressionsIf you have more people like you have now you have a great company . Florida is where I rented . Keep it up!
Louis L. | Expérience généraleWe needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.
Janice W. | Premières impressionsVery helpful and a pleasant experience
Miranda S. | Premières impressionsMy experience was awesome! Everyone was very friendly and the place was very clean. I'll definitely be back.
MIA L. | Expérience généraleWorkers are rude and lazy
GUSTAVO S. | Expérience généralegetting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails
bonnie h. | Expérience généraleMerci
Steve C. | Expérience généraleGreat people that work there thank you
john H. | Premières impressionsThe store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.
eric m. | Expérience généraleJust ok
Michael W. | Expérience généraleExcept you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him
daniel v. | Expérience généraleThe truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther
Steve C. | Premières impressionsGreat service
Abraham H. | Expérience généraleRodent droppings present in my unit---orherwise good experience.
ROBERT J. | Expérience généraleThe last couple of days I went this past week the main gate was always open. I didn't feel that safe, and my unit was at the end of the hallway; anyone could have went inside.
wanda g. | Expérience généraleGreat service and always helpful.
michelle r. | Expérience généraleThere's no other storage solution as far as I'm concerned
angel m. | Expérience généraleExcellent attention and service from the moment I walked in.
RANDOLPH R. | Premières impressionsWalter in the front office was extremely helpful and very pleasant
chris c. | Expérience généraleThank You for being so simple to use.. and providing fair rates.
Victoria C. | Expérience généraleThe only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.
WANDA I. | Expérience généraleThe facility was clean and secure. The staff was friendly and took great care of me!
Jennifer O. | Expérience généraleJust great !
Louis L. | Premières impressionsEverything went smooth, from reservation to return. 15’ van ran great .
paul y. | Premières impressionsThe staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.
MARIA M. | Expérience généraleNo comment for now , all I could say is there's no complaint.
diana r. | Premières impressionsWell done as always!!! The only way to be better is free!!!
robert s. | Premières impressionsGood people
mark f. | Expérience généralegreat experience!
nissha l. | Premières impressionsThey did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.
CHRIS W. | Expérience généraleThe staff was very nice and polite
JENNIFER K. | Expérience généraleFast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.
Robert J. | Premières impressionsManager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..
Michelle C. | Premières impressionsAll was good
JANINE G. | Expérience généraleWalter is a pro, am example of what you want when getting rental equipment.
Louis B. | Expérience généraleI am very pleased!
edward m. | Expérience généraleOwner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.
Daniel R. | Premières impressionsWe were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.
Steven G. | Expérience généralegood job. Thanks
BRUCE T. H. | Expérience généraleThey were very polite to me I was very satisfied
daniel v. | Premières impressionsCost increases are discouraging. This is the main reason I got rid of my unit.
William K. | Expérience généraleGreat experience - kind, courteous and helpful staff!
Julie S. | Expérience généraleGreat efficient people. Thanks
mark f. | Premières impressionsThe unit was very clean and the customer service was excellent
Sandra W. | Expérience généraleGreat experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.
jan n. | Expérience généraleExcellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.
Jennifer J. | Expérience généraleThe employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude
PAUL T. | Expérience généraleNice service .ok
felix a. | Expérience généraleWe can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can
yvette i. | Expérience généraleVery helpfull staff
annette z. | Expérience généraleS.O.
Aletha N. | Expérience généraleGreat experience
Robert T. | Expérience généralePeople were very friendly and very helpful. I would recommend to anyone.
Michael L. | Expérience généraleHaving to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.
gregory a. | Expérience généraleBest U-Haul branch I have ever used. Great staff.
MICHAEL S. | Expérience généraleEverything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.
Tom L. | Expérience généraleStorages were clean and safe in the staff was very helpful and friendly
destiny c. | Expérience généraleThe staff was amazing. would recommend to anyone to use!
mandie l. | RéservationGood experience for the family for over a year.
Susan P. | Expérience généraleThey helped me in a pinch so could have my garage back. Great service by the staff!!!!!
timothy b. | Expérience généraleMoving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!
Stephanie H. | RéservationI would use this place again very clean.
Jason M. | Expérience généraleGreat service! Thanks!
Seminole County R. | Expérience généraleMARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY
stephen j. | RéservationI needed to extend how long I needed the truck and I just had to call and they took care of it for me.
Martin D. | Expérience généraleAll of my things was mildew in messed up
Estella W. | Expérience généraleEveryone was on point no complaints..
Othelia H. | Réservation.
Paul S. | Expérience généraleNothing special
CHRISTOPHER M. | RéservationWe tented 2 storage units. Both were 10x10, clean inside and easy access.
Reynaldo D. | Expérience généraleEveryone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day
DONNA R. | Expérience généraleexceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.
mary g. | Expérience généraleExcellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!
Kelley P. | Expérience générale