My only problem was the fact that I had a dead rat in my unit. When told the front desk they gave me a paper to call a number and make a claim. I made that claim and nobody has gotten back with me, that's why I stop paying the storage.!
Tina W. | Expérience généraleCustomer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Only thing was I was charged for miles I didn't actually use. I returned my truck yesterday I figured they would reach out but haven't hopefully when i call I'll have credit back to my card,
SHANEKA S.Nothing! The staff here is AMAZING! They are so willing to help us and ensure our moving needs are met. There are always trailers to rent. We never worry about inventory issues here. It's our preferred location for moving needs.
ANDREW M.Quickly received the truck and finalized the bill.
Gordon G.I used the online pickup and dropoff. The app needs some work to make it a bit more user-friendly. But overall experience was good.
Christopher W.Outstanding
Paul P.The lady who checked me in today was awesome very polite and friendly.
Chad M.My only complaint is the windows of the van were very dirty and there was no washer fluid to clean them. Not particularly safe when driving in the dark
ELLEN G.Agent handling the rental of the two 26 ft truck was very helpful and at the end when he was about to turn over the keys the manager stepped in and changed trucks "don't give them those trucks I'd give them ###) These trucks were used and abused, one would vibrate over 30mph we had to go back and change. I believe the reason for the change is he judged my two drivers and didnt want to give us the good trucks. Would like to discuss this with upper management in depth over the phone 407-353-8720 Mark Swink
mark S.Everyone was extremely helpful and kind. Much appreciated.
Michael N.Probably the best U-Haul location we have used. The office area was super clean and well kept. All the associates we came in contact with were very friendly professional. Merci!
David S.Had hard time getting back to check-out when I selected an incorrect answer by accident.
Debbie Z.Broken elevator for two days straight while I had taken off work to move in, AC was supposed to be between 65-85 degrees but it was 90 degrees multiple times (I have pictures taken) and I paid for an air conditioned unit, multiple times there was not a push cart (only three for the whole facility, told manager and he said he would order, but two weeks later still not any new ones). This was extremely poorly run. Paid way too much for the worst service.
Andrea G. | Expérience généraleThe employee Michelle was awesome . She made it very easy and I would recommend your business because of her.
Jeannine L. | Premières impressionsVery helpful! Dillon was courteous and assisted me well.
David J.Excellent staff, very professional. I was able to pick up my vehicle quickly and the return was easy. Merci.
Tony D.Truck fuel level at 1/8 at pick up location. Had to wait 15 mins in line to correct a contract error. Then manager said to simply take a photo. Why did not look at the fuel gauge and correct the fuel level prior to signing the contract or simply go put fuel in the tank?
Franklin R.Nothing, just wish we could have dropped off equipment together.
Vanessa S.The customer service agent who checked us in was friendly and knowledgeable. She made the experience great!
Tara A.Our truck broke down on the second day. We were told to leave it on the side of the road
Timothy B.More stuff members for peek store hours.
Margie J.All the staff are very friendly, but store manager isn't. I picked a one way and rental and will fill insurance. Still he is not happy with the business, he insisted the person working on my contract to add $20 for asking assistance to hook up the trailer to my truck and load my car. Associates were telling him that we usually don't charge for it, but he was insisted to add it.
Sree Krishna V.All was perfect!
Angel F.Keep your employee, Dillon. He was wonderful to work with, knowledgeable (and as proficient as your computer system would allow) during booking, and great on return, too!
Julia B.Todo estás bien
maria H.Super job by employees over all
Mary T.This was close to home so I am pleased drop off was quick and easy
David N.Customer services was incredible!
Jennifer M.This location did great! However I only ended up there after my online reservation was not kept at another location. This is why I always prefer to use the actual u haul locations and not their “dealersâ€
Kevin I.Everything was done with job knowledge and professionalism. This location is my preferred store.
JAMES W.I have had the best interactions with U-Haul Moving & Storage at Lake Mary Blvd. Everyone that I have worked with has been very friendly and helpful.
Scott M.It was very clean on the inside
Pamela S.Chris was so very helpful. He went out of his way to help us. He should get a raise. I will certainly recommend this U-Haul location!
Maureen K.Truck was rented to me with a damage tire. This was a scheduled move and the damaged tire was a true inconvenience! I had to stop 7 times to fill the tire & in between the move I had to schedule road side assistance. I was not pleased with this experience. The dashboard clearly indicated there was an issue with the tire therefore that indicates it wasn't inspected by Uhaul staff prior to rental. This was a dangerous experience.
Giselle L.I received excellent service, I called a different location and they found the vehicle I needed at this location which saved me a lot of time and legwork.
donald B.The employee there attached the chains onto the car and the canvas covers that latch onto the tire. My daughter asked him to explain to her how to do it and he did it instead. He was very rude to her. During the trip from Florida from Missouri, the canvas straps came undone and wrapped around the axle of the front tire. The man at the Uhaul store in Missouri told us that the fact that they wrapped around was what kept the car on the dolly. If the car had come off the dolly, it could have caused a very bad accident. It seems like the person in Sanford didn't know what they were doing or didn't care.
Benita H.The person that waited on me was very knowledgeable and curious and professional.
julio M.No question this is the only location I will rent from in my area. Always a good experience.
STACY J.Your BEST Dealer around,Great people,Great Equip. Fast n courteous service.Always pleased here for OVER 30 YEARS!!!
Kenneth P.Best service EVER.!!! Thank you very much!!
Catherine C.Rien
Felix D.There're so many bugs n the van.
Yuxin L.Customer service is & always has been awsome.
James C.See above
Steven B.The online reservation and documentation system did not work. When I first made the reservation it was for another location. But before I went to pick up the truck the derivation was changed to another location because there were no more vehicles at the original location. The online reservation system never updated, as a result when I went to pick up the vehicle I was turned away. Had travel about 5 miles out of my way to pick up the vehicle. Why did the online system allow me to rent at the original location if they had no vehicles. Online system stinks and needs to be updated.
James G.This was the best rental experience I've ever had. Walter was nothing short of amazing. The woman who was also there, whose name I regretfully didn't get was also great. The store was clean the service was exceptional. They restored some of my faith in mankind and showed me that some people still care about customer service. Thank You Walter!!!!!
John W.Additional customer parking
Danel S.Very smooth rental; equipment ready when requested and quick to rent and return.
Thomas E.You guys are awesome 👌 always a pleasure renting from you.
Edward E.They're customer service is always on par. We had issues with previous rental locations with uhual and they were very understanding of our situation and went above and beyond with their service. We were very happy and we enjoy coming back to them for our storage unit we have rented with them.
Dana E.I am not overly happy with uhaul as a whole. I wasn't ever able to speak to the person who called to arrange my pickup information, I was told multiple times from the number that was provided to me in a voicemail that the lady did not exist. When I got there to pick up my uhaul it was a complete disaster. I had to fill out 50 things online and I feel like some of the requirements are absolutely uncalled for. Also to top it off I did not receive a dolly and I ended up paying for one. So needless to say I will never be using uhaul again.
Jaycen F.When I picked up my moving equipment the moving blankets were not available. None in the area. I should have been told in advance so that I could make other arrangements. Not a welcomed surprise in the middle of moving.
Kenneth W.The manager yelled at me, didn't want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn't show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I'm worried about my things I left
Ptah E. | Online Move InActually what needs to be done is having an inspection on your fleet of trucks. The 20" truck needed a major wheel alignment. Wr didn't feel safe driving it. We called only to be told that they couldn't do anything and that we had to call roadside assistance. The truck drove very poorly!
Lisa R.Storage was great!
Tatiana D. | Online Move InI don't remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.
Rachel L. | Premières impressionsI can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.
Barbara B. | Premières impressionsMoved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.
STEPHEN C. | Expérience généraleHad no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Bless
aleta c. | Expérience généraleThe staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.
Karen R. | Expérience généraleThe storage unit had rats. It ate through some of my stuff and the staff wasn't friendly.
Ricardo O. | Expérience généraleMr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.
David M. | Premières impressionsI am not leaving the storage unit, just switching to a smaller unit.
WARREN J. | Expérience généraleCricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-Haul
JOSEPH B. | Premières impressionsThere was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.
Greg M. | Online Move InYour staff were not only helpful, they were friendly as well a very good experience.
Raymond M. | Premières impressionsI'm having a really hard time in life right now, & the staff never held it against me. I'm forever grateful for the understanding I was given.
Jennifer G. | Expérience généraleThere are rats and roaches tore up a bunch of my stuff
Bonnie S. | Expérience généraleVery clean and well maintained
Philicia U. | Premières impressionsThe checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.
Tarsha R. | Expérience généraleFriendly and quick service?
Jason L. | Premières impressionsVery professional and friendly and helpful.
Christine S. | Premières impressionsI moved out October 7th, not the 12th. Thank you.
Kirsten T. | Expérience généraleVery well run!
edward m. | Expérience généraleSensor lights go off pretty quickly!
Pat F. | Expérience généraleWent to another storage facility needed a bigger storage.
ESTHER E. | Premières impressionsNo ac in the storage So what is the point of climate control
Elizabeth R. | Premières impressionsThe general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..
Patrick S. | Expérience généraleThe person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.
Suzanne C. | Premières impressionsmuy buena ubicación y facilidades
Carlos C. | Expérience généraleel personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .
Carlos C. | Premières impressionsI had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.
Tarsha R. | Premières impressionsNo because the sliding door wasn't opening and I swipe my card but it still didn't open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn't a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I'm not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.
Maritza R. | Premières impressionsStaff very nice and helpful!! No problems with this facility But the billing department was a different matter!
CRISTY M. | Expérience généraleWalter was excellent he was a great help for me. I would recommend this crew to anybody.
William B. | Premières impressionsThe team members themselves did a phenomenal job! The only slight issue we had was that we saw a couple dead roaches but at least they weren't alive.
karen r. | Expérience généraleA special thanks to. Mgr of uhaul. In longwood, mrs reich/ I hope I spelled her name cotrectly. She was very informative and extremely helpful. I neefed a cargo truck. She did not have at the time, so she directef me to Sanford. She booked it for me also. Thank you so much!
Pat F. | Premières impressionsGreat job
Edvin S. | Premières impressionsChris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.
Mike A. | Premières impressionsGreat truck, facility, and staff. Absolutely top notch!
Bradley P. | Premières impressionsGreat job and service. Thank you for everything. Keep the good job.
Ingrid F. | Expérience généraleI love this place for storage. Best experience of all my storage companies used.
Greg F. | Expérience généraleEveryone was great!
Ryan F. | Premières impressionsI was supposed to have a first floor unit at a completely different location in which one of their employees ended up giving away my unit even after I confined it. They then sent me to another facility who gave me a second floor unit for a higher price. The issue was then escalated and resolved resulting in me having to reach out to the manager every month to get my price adjusted. Very inconvenient and a total hassle for a mistake that should have never been made.
Mercedes P. | Expérience généraleGreat place and great people. I would recommend doing business with this location.
Troy W. | Expérience généraleThe staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!
tina a. | Expérience généraleI had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you all
Trenece L. | Premières impressionsMy storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.
MARY S. | Premières impressionsMe and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.
Shawn C. | Expérience généraleEverybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️
Dilsy A. | Expérience généraleI rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.
Joshua F. | Expérience généraleAlex was super helpful thank you
Greg R. | Premières impressionsAll we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.
virginia y. | Expérience généraleGood friendly service access 24hrs a day .
Mcloyd C. | Expérience généraleWhile the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.
Phillip S. | Expérience généraleWell run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!
robert s. | Expérience généraleThe staff at Lake Mary are truly the best! Walter is the GOAT!
WENDY R. | Expérience généraleWhen I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.
Arkina S. | Expérience générale