Évaluations des clients U-Haul Moving & Storage at Lake Mary Blvd

Walter & his crew definitely knew what they were doing.......Thanks guys!

Walter & his crew could not have offered anymore for an excellent Experience.

Walter & his crew went beyond the call of duty to make our move less stressful.

Walter & his crewgave exceptional service

I rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.

Very nice people thanks dor having excellent employees

Could not find anything that required improvement. Excellent service,staff was great and highly recommend to anyone in need of equipment rental services.

I wouldn't change a thing, renting was a great experience. Davonte was such a kind man, really helped and was a pleasure to work with. Wish more businesses had such personable employees!

Have pickups available at more locations. Had to drive here from another U-Haul.

Make sure that the truck that was requested a week in advance was available for that customer, And the correct size truck requested be given as priority to that customer once one is available even after agreeing to upgrade since requested truck isn't available.

Everything was great, especially the employees!

Everything went according to plan. Will definitely recommend UHaul to a friend!

Very good service. Fully stocked store and very reasonable prices. Would highly recommend.

Awesome job nothing to improve great guys at the location

The truck needs new windshield wipers

Very Pleasant

Told the person that the trailer leaked and the there were boxes of clothes wet and boxes of food ruined. He didn't even ackowledge the fact that the trailer leaked and where, nor offered to do anything about it. Very poor customer sevice representative. Won't use this pkace or company again.

Devonte was my customer service rep who checked me out and checked me in. His service and attitude was excellent.

Alex was super helpful thank you

everyone who works at this location are genuinely nice people except the manager. he is unjustifiably arrogant and condescending . I've held my tounge (and my temper) the last 4 times I've used this location . I will travel farther to avoid him , and at this point rather buy the trailer I need than ever deal with him again. when Ive met other customers at the store they pretty much say same thing. he looks as unprofessional as anyone can be ,he is rude and because of him ,I will rent elsewhere.. I've never had any of these problems at any other local locations. I use the Reinhardt rd sanford location as well and they are wonderfully nice people. they just dont usually keep a 9x12 ramped trailer in stock, which I use every few months. As management myself, I understand the difficulty in finding people who can be personable and manage, but that is their job. and I dont care what his numbers are, his attitude would have had him fired by me in seconds.. he sheds a negative light on an otherwise great company. I can be reached if further details are needed

After I got off loaded and took the trailer back for turn in, the young man at returns took car of everything for me . he was very polite and careful of of getting me disconnected and on my way. I feel lucky to have been able to have dealings with both shops. Thanks for a for taking stress out of a long trip.

All we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.

Service was perfect.

Make sure they check all functions of the equipment. The A/C in the first truck that they put me in didn't work and I had to return to them immediately after I left. They apologized for the problem and changed out the vehicle. I could see they were sincerely concerned about giving me the vehicle. Very nice employees and clean dealership.

This was my third occasion using this location. Making reservations on-line is efficient and easy, pick up, inspection and drop off is super simple as you can get email or text notifications. The staff is friendly and informative and the location is close to public transportation.

Good friendly service access 24hrs a day .

Thank you to the team for taking care of my needs so that I could get my sister moved.

always use this location.

Keep the same standard of operatioion and everything will be great.

Quick service

Great customer service that's why I only use the Lake Mary location

I was double billed for the rental and when I called to get it corrected they did not refund the correct amount. I called back in to the store to have it issue resolved and was told they would called me back and 24 hours plus later I still have not heard back.

While the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.

Owner was great to work with, he was very helpful

I was able to rent a U-Haul at the last minute, and this location was very helpful and made my rental experience quick and easy. I was able to get a enclosed truck with a ramp for 24 hours for less than $40! All I needed was something to carry a large couch 92 inches long and 2 end tables, and the associate was super helpful in assisting me over the phone as well in person. I highly recommend this location over the others.

Well run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!

The staff at Lake Mary are truly the best! Walter is the GOAT!

Very professional knowledgeable and courteous

I've used this U-Haul location because its convenient, staffing is courteous and helpful as well as having any packing materials needed. The process is quick so you can get going on your tasks. This is my go to location from now on.

Nothing that I know of. Ive always had a good experience at this location.

Take away the stupid resservation system for the truck and trailer one ways, i dont think you need a whole week to plan ahead. Wouldve made way more money from me

The team went above and beyond to help me. I was doing a cross country move and the other company originally used fell through on the day of the move. The uhaul team stepped up and got me on my way. Lesson learned and uhaul is the way to go.

This location is well run. The Staff is proficient, kind and understanding. This was the best experience with space rental and truck rental I have ever had in my 61 years! R. Orvett Shelby CEO ROS Payment Systems, Inc.

There is honestly nothing much more you can do to improve this place ,

Nothing. Everybody there on this day was more than helpful and greatly appreciated.

Attendant very professional.

extreemly helpful and accomodating staff

Best team at a Uhaul I have ever dealt with. Already emailed the GM!

Nothin, my rep was knowledgable, professional and prompt in my out experience; and when I returned the equipment. Thanks U-Haul Sanford.

I am very pleased 😀

The man at the desk was helpful and very thourough. The equipment was excelent.

Fast, easy, convenient

Keep up the good work

Chris was great. Carried Purchased boxes to my car etc. Nice Guy

I use this location frequently

The staff was super nice! They had a great sense of humor after a long day. I appreciated their help.

When I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.

I was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.

Great experience. Helpful, courteous staff. Convenient location.

They have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!

I’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍

The lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.

The unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.

Very good excellent

Walter was of great help and very informative when I first arrived at your facility.

Charles and Chris were awesome great customer service

Very satisfied...

Anyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!

Constant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that’s already in a bad area.

Great staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.

This was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !

Good hours and staff, convenient

Charles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Thank you.

My information wasn't correct, but they got it together

Pick up truck broke down..Battery . lost time

I dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.

This is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!

I found everyone to be friendly and try to accommodate my needs.

If you have more people like you have now you have a great company . Florida is where I rented . Keep it up!

We needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.

Very helpful and a pleasant experience

My experience was awesome! Everyone was very friendly and the place was very clean. I’ll definitely be back.

Workers are rude and lazy

getting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails

Thank you

Great people that work there thank you

The store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.

Just ok

Except you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him

The truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther

Great service

Rodent droppings present in my unit---orherwise good experience.

The last couple of days I went this past week the main gate was always open. I didn’t feel that safe, and my unit was at the end of the hallway; anyone could have went inside.

Great service and always helpful.

There's no other storage solution as far as I'm concerned

Excellent attention and service from the moment I walked in.

Walter in the front office was extremely helpful and very pleasant

Thank You for being so simple to use.. and providing fair rates.

The only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.

The facility was clean and secure. The staff was friendly and took great care of me!

Just great !

Everything went smooth, from reservation to return. 15’ van ran great .

The staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.

No comment for now , all I could say is there's no complaint.

Well done as always!!! The only way to be better is free!!!

Good people

great experience!

They did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.

The staff was very nice and polite

Fast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.

Manager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..

All was good

Walter is a pro, am example of what you want when getting rental equipment.

I am very pleased!

Owner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.

We were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.

good job. Thanks

They were very polite to me I was very satisfied

Cost increases are discouraging. This is the main reason I got rid of my unit.

Great experience - kind, courteous and helpful staff!

Great efficient people. Thanks

The unit was very clean and the customer service was excellent

Great experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.

Excellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.

The employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude

Nice service .ok

We can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can

Very helpfull staff

N/A

Great experience

People were very friendly and very helpful. I would recommend to anyone.

Having to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.

Best U-Haul branch I have ever used. Great staff.

Everything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.

Storages were clean and safe in the staff was very helpful and friendly

The staff was amazing. would recommend to anyone to use!

Good experience for the family for over a year.

They helped me in a pinch so could have my garage back. Great service by the staff!!!!!

Moving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!

I would use this place again very clean.

Great service! Thanks!

MARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY

I needed to extend how long I needed the truck and I just had to call and they took care of it for me.

All of my things was mildew in messed up

Everyone was on point no complaints..

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Nothing special

We tented 2 storage units. Both were 10x10, clean inside and easy access.

Everyone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day

exceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.

Excellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!