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Robert DCustomer Reviews for U-Haul Moving & Storage at Lake Mary Blvd
Testimonials From Recent Customers
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There Is employee working in that Branch 3101 S. Orlando Dr Sanford FL 32773 , 1- he does not have any respect for Customer he said F-Word front of me many times 2- he Does not have Uniform - he wear like underwear shirt 3- he made many mistake on My reservation when he create it for me then he send me another location 3- he had Truck 10' and told me it is not available . then I found they have like 4 truck available . then he give me one - 4 de does not Help at all 5- he send me to look for the truck number my self. I feel throwing up when every time I have to rent from that Location . we need good People Please.
Refaat HServices was excellent.
Doris DEasy process
Dennis TCustomer service was A+.
Jennifer RDon’t charge so much,
Bonnie SGreat Customer service. Manager she was excellent.
Christa SMichelle was very nice person,very perfessional. And great customer service
TARA T | Premières impressionsJustin was super amazing at explaining everything to me as a first timer with renting a U-Haul!!
Maria FN/A. Justin was the employee I worked with and he was great and very professional! Overall from start to finish, was a great experience :)
Racheal CMy pickup location was changed to here without my knowledge and I had to put more miles on the truck to get it here. This was way out of my way when the location I chose was directly next to my storage unit. I wanted to make sure I spoke with a person at return so I would know how much I would be getting back and the location was closed so that added extra inconvenience it also still charged me for gas when it matched what the reading was at pickup this whole experience was very frustrating and disappointing and makes me never want to use uhaul for services. Customer service wouldn't even assist and wanted to make me wait until the following morning which would essentially mean less refund and I had no use to hold on to the uhaul as it was already emptied. Provided me with the option to either PAY for using the incorrect drop off location (which wasn't my fault as I chose winter springs food mart for drop off which I had emails showing this) or wait until the next day
Nicole VIt was NOT clear where the night time key drop off was. The link provided in the website for this step shows an orange box on a yellow poll, but instead it was a small hole in the window with a modest sized nondescript sign that indicated it was the drop off area. I wasted several minutes looking. (This is my only reason for the 4 star instead of 5)
Sean C100
Christopher SAt thus location the staff was very helpful!! Very nice polite people. I would recommend this location anytime. Very satisfied with their services.
Beverly TThe service is excellent!
KEVIN K | Expérience généraleMichelle was accommodating very polite and respectful and was extremely efficient. We really liked her and we are very happy with her job performance.
ALISA L | Premières impressionsHorrible lost all my belongings due to rats
Angel C | Expérience généraleStaff very friendly and willing to help anyway possible I would definitely recommend your facility to other people which I already do. This has been the best experience with the storage unit that I've ever had. Thank you U-Haul.
Dawn O | Premières impressionsIt was a nice smooth drop off, they were prompt and attentive and got things done in a quick and painless fashion, can't complain!
Jeremy MIf it wasn't for the landlord raising my rent twice. I would still be there.
George M | Expérience généraleEveryone was great. Very easy pickup and dropoff.
john fU-Haul completely turned off on us 2xs while on the road which held us back from our destination. Both times for 30 minutes. Roxi was so sweet when we informed her of the issues we had faced.
Khaliah TOnly: THANKS, I will recommend to my family, friends, etc.
Josephine Jvery easy to re t in andd out in 10 minutes..very friendly and helpful customer service...ty for your help
nora hJustin was excellent and provided wonderful service.
justin pPersonnel amical.
Milagros TWas an easy experience. Counter staff was busy, but recognized people in line. Handled being understaffed without issue. Great experience.
David GIs the best in town
Roman PCustomer service was excellent!! Very helpful and courteous even though he was the only one there..
Litza LIsaac was wonderful. He cared about the installation
Mark MEverything good
Luis cSunday when trying to return the van before the location opened, we had a problem with the website which would not allow us to give the location of the drop off. So we had to go thru different channels to get answers on how to resolve the problem. But everything else worked out fine as far as the equipment. Merci.
dori dPerfect, friendly and helpful, all the way.
joel hJason was great. World could use more like him. Merci
Robert BConfirmed rental for the Orange city location and was extremely disappointed when I arrived there and was told they did not have the equipment and I would have to drive to Sanford to pick up my truck and dolly. This took me additional time and additional mileage fee. I should've been notified beforehand that the pick up was at a different location.
Stanley DMoving was easy and made convenient!
Robert T | Premières impressionsThe outside keypads used to get into the facility are a little tricky. I'm thankful an employee happened to be outside and was able to walk me through how to actually login to both keypads. Then once I arrived there was a lock on my unit and I could not get in. The gentleman at the front desk was very courteous and helped me a different unit right away. Once at the new unit there was no lock inside of the unit. I called the front desk and another gentleman brought me the lock and key right away. Even though the process of getting in had its hiccups, the staff was extremely courteous and helpful. I truly appreciate all of their help.
Yesenia C | Online Move InEverything went quite well. The staff was always friendly and accessible.
Dawn B | Expérience généraleMichelle and other staff member were super helpfun in our transition form MO To Fl i could not be more pleased thank you uhaul
JAKE H | Expérience généraleI still want to be refunded for that blankets that were not in the reservation but added by DeBono's.
Gregory ROur rental experience went really well. Very nice polite and helpful. Merci.
kimberly cGet better customer service.
bryan mNothing. Dillon was a God send.
Thomas MEasy online reservation. Professional Staff. Simple return.
Michael Svehicle was clean but the vehicle is in serious need of an alignment, balancing and a look at the wheel bearings. it was rattling at 60+ mph on the highway and vibrating
James KS.O.
Doris DRats
SHAWNNA R | Expérience généraleThe app or online check-in could have worked, but that's not a location failure that's a corporate failure. The actual location was FAST and I am here for it. That's what everyone needs on move day.
Beth COnly thing I could see that was a problem was. The rats direct what's in my storage container? But everything else was excellent would use U-haul again.
Jacqueline M | Expérience généraleShop staff very friendly and helpful!
colleen o | Expérience généraleMichelle at this location was amazing! She was so helpful and patient. She even managed to find something we accidentally left in the van. I will only ever come to this location specifically if I need a U-Haul in the future, because of how wonderful Michelle was.
Amanda DEveryone I dealt with was a huge help!
Alfredo HWhen we got to the location the van wasn't ready. But the person in charge went all out to accommodate us. She was very good at her job. We appreciate her. Upon returning we got quick good service. The staff was awesome.
Doris DI have used this uhaul location multiple times always a great experience and great help they always get me a good deal unlike other locations
Jon B | Premières impressionsThe vehicle I confirmed online the day before was overbooked. I then had to take a larger vehicle which was not in good running condition.
William VVery good experience
Stephen MThe return/drop off process was very easy and simple.
Gerardo MNothing needs to be improved everyone was great.
Michael CExcellent service
Hatim NIt would be great if they made Straps and had Hooks in the back so your stuff want move all around in the back of the truck.
Jacqueline MCame to return the truck no one bothered to even acknowledge us and made the process where I had to check it in myself during regular business hours. Terrible customer service the entire time both pick up and drop off.
Donald AS.O.
MANUEL GExcellent facility and the staff were always helpful and friendly.
Marie P | Expérience généralefast friendly service
jeffrey zKeep up the great work!!😊
THOMAS CExcellent staff… Michelle is an excellent manager… Over and above
JOSEPH L | Expérience généraleI didn't get a good experience, they charged me for car insurance when I was told I will get $50 taking off, I called many times and no one can tell me anything. The car smells strong to cigarette it was very dirty.
Douglas DBetter communication between employees and employees and customers.
Joeseph PWash your vehicles. The 1st van I was given, the gas cover fell off the exterior was dirty. . My van was replaced because of the the broken cover. The replacement had a dirty exterior also.
Orente CGot a call from my daughter last minute saying she had to move from her apartment immediately. I turned and called U-Haul and the staff was more than happy to help get me a truck and get her a unit. They had a truck and unit ready for her to use within 20 minutes of me calling and showing up and fill out all the paperwork.
john m | Premières impressionsRats tore through more than half of my things
Sydnee S | Expérience généraleI am a very satisfied, customer.
Patricia G | Premières impressionsNeed more Cleaning
farah s | Expérience généraleIt's saying that my move out date is the 6th of November and that is incorrect. I let them know that I would be out on the 3rd which is when my rent was paid till. Now I'm getting a bill for last month (which I paid and was refunded for rodent damage) and this month.
elizabeth m | Expérience généraleI would never put my items at this location agai. The most nasty place ever
PATRICIA E | Expérience généraleI love this lake Mary location.
ANDREAS H | Expérience généraleAfter 3 years of renting, I lost everything to water damage. I fell behind on my payments this year and was told my insurance was lapsed and couldn't even get paid for any of my loss. I'm out over $30 000 with nothing to show for it so no I will never rent here again or refer anyone.
Dhea C | Expérience généraleI was in a rush to try to get there before 7 pm. Hours should be a bit more extensive. However, staff was extremely helpful and friendly.
Milagros T | Premières impressionsThe staff, GM John, and Desk Attendants Michelle and Dillon are very customer oriented and made this check in MUCH easier than our last experience with Jacki.
Linda P | Premières impressionsMy furniture was damaged with mildew
Demetric R | Expérience généraleGreat location and excellent staff.
Marie P | Premières impressionsEveryone was great and I had an amazing experience!
Lacresa M | Premières impressionsMichelle was most helpful and accommodating. But All employees were friendly and nice!
MARILYN L | Premières impressionsMy first impression of this facility was BAD. The office staff ~ Jackie ~ was unprofessional, rude, argumentative, lacked knowledge of customer service, didn't have some basics of renting units, and NEEDS TO BE FIRED. What changed my mind about leaving a VERY bad review was the FANTASTIC General Manager John Rivera. John was attentive to my concerns and displeasure with my experience. He listened without dismissing me as another irate woman. He is helping me set up storage for my future need and has set up my auto pay account. He gave me his business card with his direct contact phone to address future issues. He totally changed my mind and made it possible to overlook the bad and see that this facility is a very good place to store my entire household of furniture.
Linda P | Premières impressionsI had to change units the day i needed to move into it, they were able to find me a suitable unit quickly and efficiently the same day. Merci!
Mitchell C | Expérience généraleThank you Lake Mary U-hail
Mark L | Expérience généraleThx
Elsie B | Premières impressionsEmployees were very courteous and professional. Facility clean and well maintained.
Amy H | Expérience généraleNo lighting in the units. Unit we moved out of 1st had a rat. 2nd/last unit a hall over had mice. The building is not climate controlled. It's hotter insider than it is outside. The key card required and only having one card to share was a major inconvenience. Staff was friendly & helpful.
David S | Expérience généraleI wanted to rent a unit 10 wide and 5 deep but all they have are 5 wide and 10 deep which makes them useless if you need to access equipment of some sort once or twice a week. The manager understood and gave me my cash payment back in cash right there on the spot.
Ron H | Premières impressionsThe Staff in Sandford Fl. Were very helpful & Professional. That is a rare trait among Customer Service Reps these days
Dawn B | Online Move InI rented a CLIMATE CONTROLLED 10 x 20 space and after having paid for movers, a 26' truck and moving the majority of my belongings in, I found out when the temperature was 93° that the AC unit is NOT working and had not been working for quite some time (given to me on good authority of the employees on duty). I have yet to have received a return phone call from Mr. Tom Burns. I have requested that this matter be resolved as this was not disclosed to me prior to my moving in. I expect financial compensation and assistance in relocating my personal belongings should this matter not be resolved I will continue to contact U-Haul until SOMEONE w the authority to resolve this hears the misrepresentation of U-Haul , and a violation of their own policy that they say/post climate control is between 65 and 85° at all times. I made every effort to resolve this matter, however the employees on duty have no authority to provide an honorable resolution and I was unable to reach Mr. Tom Burns via a phone or text message. I expect U-Haul to right their wrong w integrity as a well known statewide company
CYNTHIA B | Premières impressionsBilling was a problem. The staff rarely returned any calls, the manager was shady as all heck. They refused to prorate my bill even though I didn't use the facility for a full month by over a week. They rarely billed me the correct amount. There were many issues from the beginning in 2020. One major one being them giving away my reservation and then my units needed to copensate were split far apart bc they messed up so I had to condense my eventually units onto one, then i still wasnt billed the lesser amount for one unit though they said they fixed it, they never did. I will NEVER EVER EVER use uhaul again and I will tell others the same thing. If your company really cares and these annoying surveys actually mean anything, I will be given some sort of compensation for all the excess time I've wasted over the years trying getting this fixed. My time is valuable too. Having to use up the little energy I had dealing with John Rivera ( I think that's the owners name) or trying to get a hold of him with no call backs unless I contacted HIS superiors was exhausting and unnecessary. In all fairness after that call to his supervisor, John the Mgr DID get a locksmith at his expense to fix a faulty lock they sold me. After much insistence from me. But the other issues ALWAYS persisted. I give this place a C- in rating just bc of how it's haphazardly and unprofessionally run and the poor billing standards.
MARY S | Expérience généraleThis location did great by us! We got our first month free and move out was free. They made things simple and I loved using them for the years that we did! Thank you to Sanford U-Haul for keeping my stuff safe when I had no where else to put it!
destiny s | Expérience généraleThanks
Jo A | Expérience généraleEverything was great except when you first walk in the main storage building in the middle, the main room with the elevator was completely filled with dirty furniture and boxes. Other than that everyone was very nice and helpful!
AUSTIN N | Premières impressionsVery clean facility. Recommend for others
Ronald J | Expérience généraleIf rats would’ve not tore up things that can not be replaced it would’ve been better
DONITA H | Expérience généraleWould not use this facility again, nor will I refer anyone else. Staff is not friendly, Don't think they even know how to SMILE. "Cold as ICE".
MARY P | Expérience généraleHad easy and helpful interactions with the staff every time we needed something.
Scott M | Expérience généraleWell maintained, helpful, pungent.
MARSHALL W | Premières impressionsQuick and easy
Mark L | Premières impressionsEveryone was very helpful and professional! Was very happy with service!
Cheryl P | Expérience généraleMy budget could not continue to support a monthly rental due to reduced earnings
JEWETT S | Expérience généraleNothing in the online literature mentions that the front sliding doors to then building close at 7pm with the front of the U-Haul rental area. I had big bulky items that needed to be wheeled on a cart using a ramp and I had to enter from the back of the building, then walk all the way through to the elevator in the front of the building, struggling with my items through the narrow doorways, to then have to walk back through the entire building to get to my unit. It was physically exhausting, frustrating and difficult. If the building is accessible it needs to be fully accessible. Further, I called the phone number on all the signage for assistance and nobody answered nor did they return my phone call. The emergency call boxes didn't work either, no one answered. Finally i found the number for the alarm company and was able to finally reach a person. I almost cancelled my unit then but it was too late to return my stuff to where it came from. Very unprofessional and concerning that non of the emergency communications function. It does not fill me with confidence for the safety of the facility.
Joseph D | Online Move InVery good, also clean, friendly staff ,and the rates , oh my gosh!!! Reasonable, unlike most places, I would recommend this storage.
Karen S | Expérience généraleStaff was very nice and helpful
Keeley S | Expérience généraleJohn, the manager, gave us his undivided attention as he "walked" us through the process of becoming customers. I see no reason to use any other storage company. He was knowledgeable, articulate and had a great attitude…nothing else matters.
Perry N | Premières impressionscorridor lights not working staff was helpful and friendly
Steve B | Expérience généraleRep was very helpful and friendly
TONY D | Premières impressionsThere was a little mix up because the new phone number that was given to us still had the previous owners name because AT&T did not clear it correctly. Diana Jones does not own unit 1414 but Elsie J Morgan does and we are happy. Correct phone number (202)341-3219 Thank you!!!
Elsie M | Premières impressionsJohn was very helpful.
Jim G | Online Move InOverall was excellent.
Ahsan R | Expérience généraleStaff was very professional and helpful.
Edgar S | Premières impressionsI reach out to the manager on duty a few times. And never received a call back. I was charged for a gas in a truck. When their was gas in the truck. Plus storage units where not together and one was on the top floor and one on another floor. I asked for them to be together and outside drive up. That is not what I got and was told that is all they had after I registered online for the units. No one ever at the build know what is going on.
MISHA C | Expérience généraleI would not recommend anyone to your storage facility. Our storage unit 5048 was rat infested, my wife had complaint previously, and nothing was done.
David M | Expérience généraleAlways kept my stuff from being damaged or robbed
Tia B | Expérience généraleAlways treated very respectfully there
Jacqueline M | Premières impressionsThis location made the mistake of me owning a specific unit .. they call and threaten me with legal action for a unit that I never owned . Never recommend them and if they go after me for amount owed I will counter sue them
Scott H | Expérience généraleStaff are extremely helpful and friendly. Never any problems and the facility was always clean. It was a wonderful experience.
Michelle M | Expérience généraleNo matter if I have 24 hours access the sliding doors closed at 8:00 pm doors on front and back they left open one big door on front My storage unit were in the back so I need the back doors open I lost a day of moving because I need to move overnight cause my job hours and the back doors were closed
Aida R | Expérience généraleStaff is friendly, knowledgeable and willing to help
Matthew C | Premières impressionsRat poop over all my stuff
Ron B | Expérience généraleBeen a customer for >10 years and finally close my storage unit. Great group of people, I appreciate their help all these years!
JASON R | Expérience généraleThey forced a cancellation on me when I was planning on moving items into the facility. I paid monthly so there was no reason to cancel. POOR customer service.
Jenniferifer M | Expérience généraleThe Manager and staff was very knowledgeable and pleasant. I would highly recommend.
Sherrol W | Expérience généraleFriendly and uncomplicated. 5 stars for sure
Richard M | Expérience généraleThank you john
SARAH F | Expérience généraleThe staff is excellent!
Deborah S | Premières impressionsGreat customer service very nice employees
frederick d | Online Move InNice had got into the the storage bin but other than that everything was good
CARL C | Expérience généraleJohn and his staff were very nice and helpful with our needs. Highly recommend them!
PAMELA A | Expérience généraleThere was suppose to be a free lock inside and there was not one we had to borrow one from a friend till we can get one of our own
Alisa L | Online Move InMy only concern is that the AC was very always too high. At times it worked in the front but not in the back. I was told for months that the AC was being fixed but what I recall is that every time I left the facility I was sweating profusely (NOT due to personal health reasons).
Cindy T | Expérience généraleI had a storage unit at the Lake Mary UHaul for a number of years. The facility is always well maintained and the staff is terrific. If you need storage in this area I highly recommend it.
stephen l | Expérience généraleThe climate controlled room was hotter than normal. Staff told us someone had an outside door propped open. I felt more effort should have been taken to restore normal temperature. Other than that, everything has been excellent.
jason j | Expérience généraleOur items were in excellent condition even after prolong time. Definitely i recommend this storage facility.
Elvis U | Expérience généraleThank you for your help!
Stephen l | Premières impressionsI chose climate control but found the floor a little uncomfortable would have liked to been able to back truck the truck a little closer to the building The need a rear entrance to this building with an elevator
JAMES G | Premières impressionsRead more storage rentals in central Florida!
Debbie Z | Premières impressionsI never had to use U-Haul till I came from Houston to Florida and I came across this facility. I thought I might use it for a couple of months, it turned out to be 7 months. I first noticed now clean the facility was and choose several climate controlled rooms, I'm glad I did. I could always enter knowing that it was fairly secure and well lit. I was very pleased with the facility, and it's pleasant personnel.
Rudy G | Expérience généraleThankyou
Andrew M | Expérience généraleEveryone has been friendly and helpful.
PAMELA A | Premières impressionsMy only problem was the fact that I had a dead rat in my unit. When told the front desk they gave me a paper to call a number and make a claim. I made that claim and nobody has gotten back with me, that's why I stop paying the storage.!
Tina W | Expérience généraleBroken elevator for two days straight while I had taken off work to move in, AC was supposed to be between 65-85 degrees but it was 90 degrees multiple times (I have pictures taken) and I paid for an air conditioned unit, multiple times there was not a push cart (only three for the whole facility, told manager and he said he would order, but two weeks later still not any new ones). This was extremely poorly run. Paid way too much for the worst service.
Andrea G | Expérience généraleThe employee Michelle was awesome . She made it very easy and I would recommend your business because of her.
Jeannine L | Premières impressionsThe manager yelled at me, didn't want to remove the straps off of my tow and he tried to cause damage to my car My storage room had a dead mouse . The roof was falling in. The manager didn't show me where it was and he had an issue giving me a lock Very unprofessional i filed a complaint I hated my experience because now I'm worried about my things I left
Ptah E | Online Move InStorage was great!
Tatiana D | Online Move InI don't remember the names of the people who were working when I checked in, but they were a god send after the trouble I experienced with my move. They went above and beyond and prevented this girl from having a massive meltdown. I will recommend this location to everyone.
Rachel L | Premières impressionsI can't give a 5 star because the confusion I had to deal. When I would call for a service they would say go to this location. Then someone there would say we don't do that here try this branch. Then I drive there and they would say oh no we don't have that here try this other place. That happened at least 4 time thru out my reservation. But over all I had the trailer I needed and the personal at the branches were very friendly.
Barbara B | Premières impressionsMoved out of unit and submitted information including pictures on the website as instructed by staff at local storage site. Local storage site did not acknowledge this information. I tried calling the site multiple times per day and it always rang over to national calling center. Spoke to several different people at call center. Then I started getting late payment notices and I continued to try to call the local site to resolve this issue and every time I called site, it went to national calling center which said they would take care of it but didn't. Finally when I had time, I went back to site and was the only customer. There were two people working at the counter. The phone was ringing continuously and they ignored it. Told the worker about the issue and they closed account and said I should talk to the manager about this. Tried to talk to Walt and he was condescending and did not seem to care about the issue, the fact that his staff don't answer the phones, etc. I have used U-haul other times and never had an issue. Hopefully, this is just localized to this one site. I rented the storage unit for several years. Over the time I rented, the place deteriorated. The gates for access to the building stopped working and gates and fencing were removed. The doors to the storage building often did not shut correctly allowing access to anyone who desired. There were only four carts for unloading (had been at least twice that many when I first started renting there) and when I asked staff a while back about this, they said that customers keep breaking or taking them and they weren't planning on replacing them. Hopefully this is just an issue with this center. I would still use U-haul based on other experiences but would never go back to this site or recommend anyone to this local site as the place has deteriorated significantly and manager does not care.
STEPHEN C | Expérience généraleHad no problems, very pleased with my storage and all the personal that attended all my storage needs Thank You , God Bless
aleta c | Expérience généraleThe staff when Mr. Lazano was present was always friendly and professional, but when he was not there well... You knw the old saying "When the cat is away the mice like to play" Other than that the facility is clean and well maintained. A bit pricey but overall good experience.
Karen R | Expérience généraleThe storage unit had rats. It ate through some of my stuff and the staff wasn't friendly.
Ricardo O | Expérience généraleMr Lozano was very helpful in getting us 2 larger units at the last minute after we had made reservations on line and found out the units were not available at the previous location.
David M | Premières impressionsI am not leaving the storage unit, just switching to a smaller unit.
WARREN J | Expérience généraleCricket's more access hours 5 a.m. to 10 p.m. is earlier in later than anyone else in the area. Office hours are more than everyone else in the area also. And they are competitively priced. I did the math and it makes sense to rent with U-Haul
JOSEPH B | Premières impressionsThere was a hiccup with an elevator that the manager responded to even after hours. Took care of the issue expediently and courteously. Certainly will use uhaul in the future.
Greg M | Online Move InYour staff were not only helpful, they were friendly as well a very good experience.
Raymond M | Premières impressionsI'm having a really hard time in life right now, & the staff never held it against me. I'm forever grateful for the understanding I was given.
Jennifer G | Expérience généraleThere are rats and roaches tore up a bunch of my stuff
Bonnie S | Expérience généraleVery clean and well maintained
Philicia U | Premières impressionsThe checkout process was not good. Moved out Oct 12th matter resolved Nov 26th after several calls.
Tarsha R | Expérience généraleFriendly and quick service?
Jason L | Premières impressionsVery professional and friendly and helpful.
Christine S | Premières impressionsI moved out October 7th, not the 12th. Thank you.
Kirsten T | Expérience généraleVery well run!
edward m | Expérience généraleSensor lights go off pretty quickly!
Pat F | Expérience généraleWent to another storage facility needed a bigger storage.
ESTHER E | Premières impressionsNo ac in the storage So what is the point of climate control
Elizabeth R | Premières impressionsThe general Manager was very rude, Argumentative needs to go back to school in learning how to take care of customers and the staff needs to be trained properly I will not be coming back to this location and will spread the word not to go here ..
Patrick S | Expérience généraleThe person that helped me was very professional and helpful. I feel safe knowing that my items are stored at your facility.
Suzanne C | Premières impressionsmuy buena ubicación y facilidades
Carlos C | Expérience généraleel personal muy atento y amables , me ayudaron en todo y los recomiendo 100 % .
Carlos C | Premières impressionsI had a 15 footer/one bedroom to unpack which would have never fit in the 5x10. I had to go back to get a bigger unit. I went to 5 different uhaul places in 3 days. That could have been done better. Some parts were 5 stars so were 1 star.
Tarsha R | Premières impressionsNo because the sliding door wasn't opening and I swipe my card but it still didn't open. So I had to put my boxes and furnitures through the other door but it was difficult because it wasn't a flat floor. I really had a hard time putting my stuff inside the storage. I asked 10x10x10 and they gave me 2 of 5x5 and it was in a 2nd floor. I really wanted 1 floor and 10x10x10. No one told me that they was going to do that to me if not I would of have canceled it. I'm not happy with this service. Also when I was talking to a customer representative about changing the date and she had me on hold for good 15 minutes while I was driving from New Jersey to Florida. That really was a bad service.
Maritza R | Premières impressionsStaff very nice and helpful!! No problems with this facility But the billing department was a different matter!
CRISTY M | Expérience généraleWalter was excellent he was a great help for me. I would recommend this crew to anybody.
William B | Premières impressionsThe team members themselves did a phenomenal job! The only slight issue we had was that we saw a couple dead roaches but at least they weren't alive.
karen r | Expérience généraleA special thanks to. Mgr of uhaul. In longwood, mrs reich/ I hope I spelled her name cotrectly. She was very informative and extremely helpful. I neefed a cargo truck. She did not have at the time, so she directef me to Sanford. She booked it for me also. Thank you so much!
Pat F | Premières impressionsGreat job
Edvin S | Premières impressionsChris, the manager was an absolute pleasure to work with him. Knowledgeable and friendly.
Mike A | Premières impressionsGreat truck, facility, and staff. Absolutely top notch!
Bradley P | Premières impressionsGreat job and service. Thank you for everything. Keep the good job.
Ingrid F | Expérience généraleI love this place for storage. Best experience of all my storage companies used.
Greg F | Expérience généraleEveryone was great!
Ryan F | Premières impressionsI was supposed to have a first floor unit at a completely different location in which one of their employees ended up giving away my unit even after I confined it. They then sent me to another facility who gave me a second floor unit for a higher price. The issue was then escalated and resolved resulting in me having to reach out to the manager every month to get my price adjusted. Very inconvenient and a total hassle for a mistake that should have never been made.
Mercedes P | Expérience généraleGreat place and great people. I would recommend doing business with this location.
Troy W | Expérience généraleThe staff are so wonderful at this UHAUL. I would definitely recommend this facility to anyone looking to rent a truck or storage unit!
tina a | Expérience généraleI had book my storage at the wrong location and this place really help me. They kept me calm from the most stressful day of my life. Thank you all
Trenece L | Premières impressionsMy storage unit reservation was pointless. Then the storage units I was assigned were taken when I came back. Then the next issue was I had to go AGAIN bc I was told I only needed 2 locks. Untrue. I had to go back again/call and get ANOTHER lock. WHAT is the POINT OF HAVING A RESERVATION? I will be contacting the owner about this ludicrous issue. Please note Kris and Kathan were kind abd DID give me locks for free. So I'm grateful for that.
MARY S | Premières impressionsMe and my wife lost our home in a fire on thanksgiving eve and these guys were so helpful and very caring towards our needs, very professional and super nice, would use these guys again at this location for sure.
Shawn C | Expérience généraleEverybody excellent beautiful peoples God bless you all God bless you for all bussines UHuLL ⭐️ 🌟 ⭐️⭐️⭐️
Dilsy A | Expérience généraleI rented a space at this location for what I thought would be short term and I ended up holding it for a year. The location was perfect and the staff was always friendly and helpful. The facility was clean secure.
Joshua F | Expérience généraleAlex was super helpful thank you
Greg R | Premières impressionsAll we encountered were professional and friendly. We were dealing with an estate of my husband's uncle (we are from Indiana). Walter was compassionate and assisted us in any way possible. It made the long distance in a COVID world experience much easier.
virginia y | Expérience généraleGood friendly service access 24hrs a day .
Mcloyd C | Expérience généraleWhile the facility wasNice and all of my belongings were secure, I still find it frustrating to constantly get contacted about being late through email and letters after I closed out my account for which I was never late. I have receipts of closing it out. Biggest frustration is that you have to go to storage facility since the phones almost always roll over to a U-Haul operator who tries to help by sending messages to the manager however they are never read.
Phillip S | Expérience généraleWell run and manage business. The best experience I have ever had with a business of this kind. Awesome!!!
robert s | Expérience généraleThe staff at Lake Mary are truly the best! Walter is the GOAT!
WENDY R | Expérience généraleWhen I went to close out my storage unit. I had to call several times and it took 2 months before the account was closed. There needs to be a streamline way of making sure accounts are closed.
Arkina S | Expérience généraleI was harassed by the manager Walter on several different occasions. He is awful an very unprofessional. Yelled at us infront of my children. I will never ever use this storage facility again in my life. An feel bad for anyone who has to put up with such ignorance.
Amber S | Expérience généraleGreat experience. Helpful, courteous staff. Convenient location.
George G | Expérience généraleThey have a rat infestation and most of my belongings were ruined. When I told the owner he acted as if he could care less! DO NOT RENT A STORAGE UNIT HERE!!!!
Theda C | Expérience généraleI’m recommend this company 100/100 Muy amable, responsable, yo usaría sus servicios nuevamente 👍👍👍
ELINA N | Expérience généraleThe lights don't stay on and some time was hard to get back on . The staf was no help on this . And the door was verry hard to lift , over all verry good . Thank you. I will be back if needed.
lyod t | Expérience généraleThe unannounced change from a gated, fenced facility to removal of the gate and fence changed the concept of what I rented when I moved in with no revision of rental rates. The attitude of the person I presume is the manager when I confronted him about the significant change to the facility was rude and condescending. I will never recommend this facility or its services to anyone I know because of the attitude of this location manager.
DOUGLAS P | Expérience généraleVery good excellent
dilsy a | Expérience généraleWalter was of great help and very informative when I first arrived at your facility.
Jacquelin L | Premières impressionsCharles and Chris were awesome great customer service
Nelson V | Premières impressionsVery satisfied...
Albert S | Expérience généraleAnyone in need of the best experience with moving or simply wanted quality all-around service should definitely patronage this Lake Mary location!!! Everyone on staff is well-trained and professional!
Michael G | Premières impressionsConstant billing issues. With an account that stayed on auto draft for 2 years. Security gates were removed allowing access to anyone, to a facility that's already in a bad area.
shawn h | Expérience généraleGreat staff, super nice and friendly, very helpful. Facility is very clean. I would recommend to anyone who would listen.
Phillip S | Premières impressionsThis was my best ever experience with UHaul. The manager was very polite to every customer who walked in the door. He helped me choose a storage that was right for me. Very Good Service !
Richard S | Premières impressionsGood hours and staff, convenient
Lynley W | Expérience généraleCharles went over and above to help us. He helped us decide which truck would work best and then helped us with the right size storage unit. Excellent customer service. Merci.
Bonnie P | Premières impressionsMy information wasn't correct, but they got it together
Andrea W | Premières impressionsPick up truck broke down..Battery . lost time
Jimmy B | Premières impressionsI dont go to uhaul because of customer service, but the location in lake mary blvd gives the standard a new low. You can tell that no one there enjoys their job, included the owner.
JEISON M | Expérience généraleThis is probably the best U-Haul facility out there thanks to the owner who is really involved and always goes the extra mile to accommodate for your needs!
Stephanie H | Expérience généraleI found everyone to be friendly and try to accommodate my needs.
Tracey B | Premières impressionsIf you have more people like you have now you have a great company . Florida is where I rented . Keep it up!
Louis L | Expérience généraleWe needed a larger unit but there was none available. No ones fault. We managed with what was available. Thank you for your service. The security to the unit was also sufficient. We will recommend.
Janice W | Premières impressionsVery helpful and a pleasant experience
Miranda S | Premières impressionsMy experience was awesome! Everyone was very friendly and the place was very clean. I'll definitely be back.
MIA L | Expérience généraleWorkers are rude and lazy
Gustavo S | Expérience généralegetting emails stating I owe for storage. I called on 3 separate times on or around 7-17-19 and 7-27-19 and 8-6-19. The unit was closed on 6-29-19, I do not appreciate getting threatening emails
bonnie h | Expérience généraleMerci
Steve C | Expérience généraleGreat people that work there thank you
john H | Premières impressionsThe store manager was awesome! He was very helpful and super friendly! I will definitely rent here again in the future.
eric m | Expérience généraleJust ok
Michael W | Expérience généraleExcept you have one employee there that was very disrespectful it seems to me that he looks like he works like putting the hitches on cars if I was his boss I would have terminated him
daniel v | Expérience généraleThe truck ran like a Swiss clock. Walther in Sanford is a very trustworthy and honest person. He is a perfect gentleman. Deal with confidence. A +++ Thanks Walther
Steve C | Premières impressionsGreat service
Abraham H | Expérience généraleRodent droppings present in my unit---orherwise good experience.
ROBERT J | Expérience généraleThe last couple of days I went this past week the main gate was always open. I didn't feel that safe, and my unit was at the end of the hallway; anyone could have went inside.
wanda g | Expérience généraleGreat service and always helpful.
michelle r | Expérience généraleThere's no other storage solution as far as I'm concerned
angel m | Expérience généraleExcellent attention and service from the moment I walked in.
RANDOLPH R | Premières impressionsWalter in the front office was extremely helpful and very pleasant
chris c | Expérience généraleThank You for being so simple to use.. and providing fair rates.
Victoria C | Expérience généraleThe only thing was always the air condition did not seem to cool off only when u are in the building, orher times it was hot.
WANDA I | Expérience généraleThe facility was clean and secure. The staff was friendly and took great care of me!
Jennifer O | Expérience généraleJust great !
Louis L | Premières impressionsEverything went smooth, from reservation to return. 15’ van ran great .
paul y | Premières impressionsThe staff went above and beyond in their service to me as a customer. I cannot Thank them enough for all their help.
MARIA M | Expérience généraleNo comment for now , all I could say is there's no complaint.
diana r | Premières impressionsWell done as always!!! The only way to be better is free!!!
robert s | Premières impressionsGood people
mark f | Expérience généralegreat experience!
nissha l | Premières impressionsThey did everything right. my only disappointment was having a unit deep in the building we had Mold issues on surfaces.
CHRIS W | Expérience généraleThe staff was very nice and polite
JENNIFER K | Expérience généraleFast, professional assistance from the employees with whom I dealt. I would be happy to recommend them to anybody looking for a truck rental or storage.
Robert J | Premières impressionsManager Walter was very unprofessional and took out his frustration that his employees called out on me, the customer. He was very rude & made me wait 2 & 1/2 hours to get a new unit the next..
Michelle C | Premières impressionsAll was good
JANINE G | Expérience généraleWalter is a pro, am example of what you want when getting rental equipment.
Louis B | Expérience généraleI am very pleased!
edward m | Expérience généraleOwner was rude. It seemed as if she didnt really care and it was one thing after another going wrong once we got there.
Daniel R | Premières impressionsWe were there 3 years and the staff was always helpful. We had no damage to out stored belongings and never had a problem. I would recommend them to anyone needing storage.
Steven G | Expérience généralegood job. Thanks
BRUCE T | Expérience généraleThey were very polite to me I was very satisfied
daniel v | Premières impressionsCost increases are discouraging. This is the main reason I got rid of my unit.
William K | Expérience généraleGreat experience - kind, courteous and helpful staff!
Julie S | Expérience généraleGreat efficient people. Thanks
mark f | Premières impressionsThe unit was very clean and the customer service was excellent
Sandra W | Expérience généraleGreat experience! If I ever have storage needs in the future I will gladly use Uhaul Lake Mary.
jan n | Expérience généraleExcellent customer service I will definitely return The facility was very well maintained and secure When I had concerns or challenges the manager was firm but level-headed.
Jennifer J | Expérience généraleThe employee named Walter was very rude to all the customers that were the store!! He was telling the line of customers that if they did not have a reservation they could leave!! He was very rude
PAUL T | Expérience généraleNice service .ok
felix a | Expérience généraleWe can't say enough about Katie!!! As unpleasant as moving is, she was such a pleasure to work with. We have already told our friends about Uhaul and we will continue to refer as many people as we can
yvette i | Expérience généraleVery helpfull staff
annette z | Expérience généraleS.O.
Aletha N | Expérience généraleGreat experience
Robert T | Expérience généralePeople were very friendly and very helpful. I would recommend to anyone.
Michael L | Expérience généraleHaving to have a disk lock is ridiculous. I moved out 6 days after last payment and u do not prorate and give refund. That is bad business and i will never use uhaul again for anythin. Rip off.
gregory a | Expérience généraleBest U-Haul branch I have ever used. Great staff.
MICHAEL S | Expérience généraleEverything we put in storage for less than 3 months had MOLD on it. The truck did not have power steering and we did not know until we had to drive it away. We have contacted u haul customer service.
Tom L | Expérience généraleStorages were clean and safe in the staff was very helpful and friendly
destiny c | Expérience généraleThe staff was amazing. would recommend to anyone to use!
mandie l | RéservationGood experience for the family for over a year.
Susan P | Expérience généraleThey helped me in a pinch so could have my garage back. Great service by the staff!!!!!
timothy b | Expérience généraleMoving is chaotic, especially the final stretch of unloading everything you just packed. The people at this location have been so helpful! Special thanks to Walter Lozano for going above and beyond!
Stephanie H | RéservationI would use this place again very clean.
Jason M | Expérience généraleGreat service! Thanks!
Seminole C | Expérience généraleMARIO ON THE RHINEHART LOCATION WAS AWESOME HE WAS VERY INFORMATIVE AND POLITE AND THE PEOPLE AT THE S. ORANGE LOCATION I FORGOT HIS NAME BUT HE IS BALDED WAS SUPER AWESOME TOO MS. DOT ON PHONE TOO TY
stephen j | RéservationI needed to extend how long I needed the truck and I just had to call and they took care of it for me.
Martin D | Expérience généraleAll of my things was mildew in messed up
Estella W | Expérience généraleEveryone was on point no complaints..
Othelia H | Réservation.
Paul S | Expérience généraleNothing special
CHRISTOPHER M | RéservationWe tented 2 storage units. Both were 10x10, clean inside and easy access.
Reynaldo D | Expérience généraleEveryone was Friendly and good to talk too. I was with U-Haul for Three year's and had no problems. Thank You for Your services for which you have given us. Have a wonderful Day
DONNA R | Expérience généraleexceiients staff and workers. I will ecommme excellent staff and workers.i recommend to all. thanks.
mary g | Expérience généraleExcellent Customer service! They called to inform me when my UBox arrived and followed up to arrange for pick up. I really appreciated the level of communication and courtesy!
Kelley P | Expérience générale