Nothing to improve, Alex was very friendly, professional and explained everything well.Joseph V.
Customer Reviews for U-Haul Moving & Storage at Lynnway
Pour nous contacter
Lynn, MA 01901
(Rt 1a North next to Clock Tower)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Speed of checkout Needed to take smaller truck agent didn't know how to operate systemWILLIAM S.
After loading furniture the trailer had better balance. The trip was smooth and I had no worries. Was not easy to back out, but it was from no driving experience with trailer experience. Thank you so much. The staff, Julio in Lynn Mass was nice. He explained every detail, making sure lights work, paper work and drop off address.CARMEN V.
Very fast serviceCarlos A.
You're employees were extremely courteous and helpful. When I arrived they greeted me with friendly and attentive service. I was amazed on how they tried to make me comfortable at the facility while I waited. Very professional and business like. I will utilize this facility whenever I need UHauls services.TT R.
Le client n'a pas laissé de commentaire.Peter E.
Le client n'a pas laissé de commentaire.Giovanny S.
A great truck and serviceBruce P.
Le client n'a pas laissé de commentaire.SONIA T.
Mobile pick-up and drop-off was not user friendly. I couldn't find any information about the step-by-step process for what to expect when doing mobile pick-up/drop-off. It would be nice if it was clear what info was needed beforehand. The website is also very glitchy, after it said my payment was accepted, I tried to press continue multiple times so I could figure out how to get the keys, but pressing the continue button just didn't respond. I went in to ask for help and the guy at the counter immediately got up and left saying to hold-on because he needed to fill the propane tanks. Waited for at least five minutes, and then I tried reloading the page, which then the continue button actually responded. The way that they tell you what vehicle is yours is confusing, we ended up finding the wrong one. The spots were labeled A, B, and C so it would be easier if that was the way to identify your vehicle, not by exact location (because that isn't reliable and dances along the line to be kind of creepy). Then during drop off we ran into even more issues with the website. It asked to take a picture of the fuel level and mileage in one pic and gave an example. Except the model we had was not the same, and it would've been hard to get them in one pic because they were far from each other on the dashboard. I eventually gave up and went in to ask for someone to help me check out. Julio was very nice and helpful. In the end, everything that went wrong was an issue that the people at the facility didn't really have control over. Corporate should be ashamed of themselves for releasing technology that horrible and calling it â€œeasy mobile pick-up/drop-offâ€. It just baffles me that in this day and age of technology, the mobile abilities are absolutely atrocious. If I rent again, I definitely will not be doing mobile pick-up/drop-off unless they fix it because currently it's just pathetic that I needed help for both pick-up AND drop-off when trying to use U-haul's sorry excuse of a mobile version.Jesper K.
Le client n'a pas laissé de commentaire.Thomas B.
Not cheat the customersMICHAEL O.
They open up an hour late. I chose to have a self check out. When I got there at 7am my truck was blocked in and couldn't get out Would rent from here again. Return was goodMike V.
Le client n'a pas laissé de commentaire.MARISELA M.
Le client n'a pas laissé de commentaire.Benjamin G.
Le client n'a pas laissé de commentaire.DONALD K.
Le client n'a pas laissé de commentaire.JAVIER V.
The call center wait time was 60-120 mins every time. Unacceptable.Lacie C.
Le client n'a pas laissé de commentaire.Daryl M.
I reserved a truck 2 months prior to the Sept 1st move in day. After a forced reschedule for pick up ( 24 hours before pick up, my truck was â€œput down for repairsâ€), I scrambled to get a uhaul truck before the later time-slot they automatically assigned me. Finally, after speaking to Scott, I believe his name was, I was both downgraded to a smaller truck and sent to pick it up earlier than my original appointment (the day before at 6:30pm). At first I thought this was a good thingâ€" being able to pick up my 24/7 reservation uhaul truck the day before. However, due to the reschedule and business hours ended at 7pm, I was unable to pick up my truck before 7:20pm. I thought 24/7 reservation pick up meant just that, that I could pick it up at the time I was able to. However, after trying to pick up my truck at 7:20pm through the website, it crashed, multiple times, preventing me from successfully picking up my reserved truck. After, literally, 40+ mins on the phone (on hold) I spoke with a pleasant representative who was able to help me get the truck keys out of the key locker. Once I got the keys, I checked to see if both the utility dolly and appliance dollies were in the truck bed (I had reserved these two items 2 months prior as well). Only the utility dolly was in my reserved truck, so I noted I had to get the appliance dolly removed from my order upon returning my truck. FINALLY, I got in my truck around, now, 8:40pm and cannot start the truck because THE BATTERY WAS DEAD. It was unable to start at all. LUCKILY, Boris (an amazingly pleasant and helpful rep at uhaul) caught me just as he was leaving for the night and drove back to his house to provide me his personal jumper cable. 30ish mins later, I was able to jump the truck and be on my way. Scott, Boris, and Alexander (the GM) are wonderful people. Uhaul is a terrible company. I will never use them again. Would love to be refunded entirely, however, I did receive a discount for my many troubles.Nicholas S.
Le client n'a pas laissé de commentaire.Ty D.
Great service and nice friendly workers.. Which was a delightCHIAGOZIEM N.
Great serviceGeoffrey H.
Le client n'a pas laissé de commentaire.XAVIER V.
They charged me alot more did not tell there was a fee for overnight drop off and I brought truck back at 10pm so did not keep overnight they charged me a hundred dollars more than I was told and had contract for they are rude there and one employee came after 4 times when I told him to back away from me he was saying rude things my friend acutely video taped him screaming at me because we were so shocked at how your employee was treating a customerKerri R.
Improve human to human phone contactArthur C.
I arrived at 9am to pick up my rental at the Lynnway location. Richard at the front desk assisted me with the check in process and his customer service is very poor. I had to change the duration I had booked the van for and online I read that I would need to speak with the representative at the counter to make adjustments. Richard was very unprofessional and provided no help. I had booked the rental for 4 hours and needed to change for 6 hours. When I mentioned that to Richard he immediately said â€œcan't do itâ€ with an attitude. I asked him what the fee would be if I were to bring the rental past my duration and he said â€œI don't know, it could 40 $it could be 50 $or it could be more depending on the amount of people you would bounce.â€ I said okay no problem and let him know I would bring it back late and that I would be okay with a fee if applicable. Once I said that he refused to release the rental to me. I then agreed to disagree with his terms that I would bring it back in time just so he would release the rental to me. Prior to assisting me, Richard had an aggressive tone with the customer that was ahead of me. Sunday mornings must not be Richard's favorite shift. This is my second time renting from this location and the individual that helped me last year (I can't remember his name but he is the one with the piercing on his nose) was very courteous and professional. I have had no issues with the equipment/rental, they were all clean and neat. The only issue I had was with Richard and for that I would not recommend this location because of the employee's attitude and lack of professionalism.DANIEL C.
Everything was greatAngela A.
Le client n'a pas laissé de commentaire.Imran S.
Le client n'a pas laissé de commentaire.Kevin G.
Le client n'a pas laissé de commentaire.Myles G.
I was having some issues with the mobile truck pick up so I went inside and was helped by Alex Baratolo. He was very helpful and friendly which was so nice to experience during all the stress of moving. Overall very happy with my experience at the Lynnway U-Haul!Sarah M.
The young man who took care of us during both pick up and drop off was friendly and professional.Alan K.
Nothing He was ExcellentWinston K.
Alexander was terrific. Very hard working and professional - he deserves a promotion!mike S.
The truth is, I do not recommend it, I had a bad experience, I placed my order online and they sent me an Exact place to pick it up and when I went to that place they did not have it, I had to go to another place. They were waiting for me for an hour and 15 minutes and then they told me that I have to go to another place to pick up the truck in the email they send me they say I have to call that place they I called they answer and they leave me waiting in line Until I was in the place making a line to be attended until then the person answered the phone and told me What I need and I tell him that I have come to pick up a truck and he tells me that the truck I ordered does not have a smaller one instead of being able to carry all my things in a single trip I had to make two trips Why the truck they gave me was very small When they gave me the truck they gave it to me almost empty without gas I had to fill it completely and then when I brought it it was almost full only a quarter had run out and I told the person who was there and they told me that they were not responsible for paying because of the extra gas that I put in ... he says that I had to leave it the same as it was, that makes no senseâ€¦. The truth is I do not recommend it.ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡WILLIAM P.
Staff this location appropriately. There was only one representative to deal with customers. Also, there was a bait-and-switch. I was able to reserve a 20' truck at this location weeks ago, but the day before my reservation date I got a call telling me the nearest 20' truck on the day I needed it would be a nearly 2-hour round trip to go pick it up and bring it to my house.Charlie W.
Le client n'a pas laissé de commentaire.ed w. | Premières impressions
Spend a some time explaining the little things or hand out a cheat sheet: dashboard lights, emergency brake, radio. Headlights, etc. I hate figuring those things out after I leave the lot. The staff was very nice and accomidating.HELEN V.
I thought the check in and check out process would be horrible but it was easy and quick.Paul D.
Le client n'a pas laissé de commentaire.Laura T. | Expérience générale
The customer service was good, the truck drove poorly. The upkeep of the vehicle smelt like there was homeless people sleeping in it and had a smell of urine very strongly. The smell was so bad that I had to keep the window down the entire time I drove it on a day that over 100 degrees! I tried to roll the window down and the handle came completely off (It did go back on). The driver's side visor was broken and I thought the truck was going to brake down because of the idling. Customer's pay a great amount of money to rent these trucks and for that alone should be kept clean and work properly, not to mention the urine smell, it's just not sanitary! Given that the entire world recently just went through a pandemic crisis. I think it's fair to say that I wasn't completely a satisfied customer!Michelle O.
Alex was friendly, helpful, and provided exceptional customer service.Brenda P.
Signage to let those dropping off know you don't have to stand in line to return the truck.Joanna C.
Great service!Gamal N.
No surprises. The trailer was available when I got there and they accepted it quickly when I returned. Great jobKevin F.
Le client n'a pas laissé de commentaire.WILLIAM M.
Tires were bald and the straps Was torn and the ratcheting mechanism was getting jammed Definitely need to be replaced ASAPJESUS M.
Le client n'a pas laissé de commentaire.ARIEL S.
Le client n'a pas laissé de commentaire.STASIA B.
h haul es guood companyEliseo H.
Have the rental truck available when and where promised. I booked 6 weeks ahead. I got a call the day before my rental saying that no truck was available at the promised time. I offered to pick up at another location and was assured that this location would have the truck available at the time promised. Got there. No truck. After pushing hard, they called and asked the person who had the overdue truck to return it. Finally got it an 3/4 hour late. No apology from the staff. Basically, I was met with a shrug.... What's the point of making a reservation if you can't honor it?ANDREW G.
i chose mobile check-in to avoid the wait. still waited almost 30mins because the system froze and kept me on "waiting for approval". i re-started the process, and was finally approved. however, the staff couldn't find the key for the vehicle. thankfully, one employee stepped up and gave us a different truck.FRANKLIN N.
They had technical difficulties and we were waiting there for an hour. Service was okay and one of the staff was actually friendly and tried his best to help, but it took so long that it was closing time, so we were rushed through the walkthrough. Technology should only be used to making our lives easier not harderJAMES C.
I am very upset that I was double-charged for my recent service with Uhaul. I called customer service and got bounced back and forth to 2 different departments. I was charged an extra 118,00 $ after I paid and returned the Uhaul vehicle and equipment. The U-Haul Contract 99637336. I have yet to have someone from this company help me with my reimbursement. Can anybody give me some assistance??FELIX ANDRE S.
Le client n'a pas laissé de commentaire.ROGERIO C.
Le client n'a pas laissé de commentaire.Ana MarÃa M.
Make sure there is adequate return parking for more vehicles.Christopher C.
Everyone was friendly and helpful. The only hesitation I had was the guys there at the end of the day collecting weren't wearing anything that signified they were working for the company. So when they asked me for the key I had a moment where I wasn't sure who they were.TIMOTHY M.
Le client n'a pas laissé de commentaire.Raven F.
The staff was very customer service oriented and knew what they were doing and their products. Please let them know to keep up the good work and we appreciate them allDiana C.
I would suggest more coordination between this location and reservations made on the website. Via the website, I reserved a pickup truck, and one was not available. I was given a van, and all worked out okay, but I would have prefered the pickup truck.W M.
Le client n'a pas laissé de commentaire.CARLOS P.
Unauthorized charges to credit card. Credit card fraud. already reported. Merci.Brian M.
Le client n'a pas laissé de commentaire.Chris B.
Le client n'a pas laissé de commentaire.Antonio D.
I'm sorry but I don't remember his name but he is a white guy black hair was wearing a short and black shirt I'm not sure if his name was Christopher or Chris. Betty nice service.ANTHONY L.
Le client n'a pas laissé de commentaire.JAIRED B.
Fix the android app or remove it from the store. anything involving uploading images including pickup and drop off through the app is horribly broken and entirely nonfunctional.matthew A.
Le client n'a pas laissé de commentaire.HYUN CHUL C.
Le client n'a pas laissé de commentaire.megan D.
Le client n'a pas laissé de commentaire.JOHANNA R.
Le client n'a pas laissé de commentaire.DOMINGO G.
No one answered the phones in LynnWILLIAM D.
I never received my deposit back since June 26. The guy working there that day was very rude and impatient with me when I went to go pick up my truck.SOURIJAR P.
These gentleman answered all my questions directly and quickly. Very happy with my experience here as well!Heather S.
Le client n'a pas laissé de commentaire.Benson M.
Le client n'a pas laissé de commentaire.Peter M.
Le client n'a pas laissé de commentaire.Vito C.
The staff was great … the physical storage was aweful I canceled my reservation… would not want to store anything therePeter M. | Expérience générale
Alexander is so congenial and helpful. He's the reason I keep returning, always making sure everything is right.Amy D.
Continuing giving a good service thank youEDWARD M.
The gentleman I worked with was great - took perfect care of me.Edward D.
Le client n'a pas laissé de commentaire.HARRISON W.
Customer service was very bad with actitud that not help the business It's a great location to server Lynn people but have to fix customer actitud or get new people at customer desks As a customer the gentleman at customer service was very bad with the client was before me I did stopped him right away when he start the conversation with me. I'm here yo pick up the car so don't use the same actitud because I see what you have done with two clients before me..CESAR D.
Le client n'a pas laissé de commentaire.william F.
Alexander was very professional and accommodating while very busy. He's a Keeper! Also, the gentleman checking me in at 4pm Thursday July 1st was friendly and professional. Thank you, John HamiltonJohn H.
The gentlemen who worked at this location were both friendly and professional. They made sure I had everything I needed and helped bring the extra purchases I made to the van I rented. I would definitely recommend this location.Christine A.
Le client n'a pas laissé de commentaire.Anil H.
Le client n'a pas laissé de commentaire.Lucero R.
Le client n'a pas laissé de commentaire.MarÃ¯a Laura Z.
The guy who get me the keys was very rude. I asked the guy if I could drop the truck at another location nearer to my town, he attempted to make me feel like a bad person just because I rented and (quote)"other families won't have available the truck", like a punishment I can't drop it some where else. So I had to eat up the fact that I had to drive another 22 miles just to drop it while there are like at least 3 locations where I live, they just don't have a 15' truck. I had to pay around 50 $more on miles that I didn't needed just because this guy didn't want to change the drop off location. No way to just walk out and leave it when you are in need of it but it shouldn't be a reason for U-Haul staff to take advantage, you are already charging for everything, at least give a good customer service.Javier D.
Le client n'a pas laissé de commentaire.JONATHAN M.
Was a older trailer and the trailer ball release latch was hard to disconnectJESUS M.
Le client n'a pas laissé de commentaire.craig F.
Guys greatSANDRO G.
The after hours check out process is too much. If your cell battery is dead, your going to get charged 20 $.Ryan W.
Didn't find my order. No one in the customer service office, took 1/2 to walk the property to find someone to help me. Unable to use mobile return. Waited for 2 hour to get customer service on the phone. Very poor servicePaul C.
Le client n'a pas laissé de commentaire.Jeffrey Q. | Expérience générale
The rep was rude. Emotionless and took him a long time to get to the register.ANILUZ J.
Might not recommend it to someone of they are dropping it off in the night! The place is very secluded.HUMBERTO M.
Le client n'a pas laissé de commentaire.Wendy L.
Great customer service. Thanks for your help guys!ALEKSIY S.
Le client n'a pas laissé de commentaire.Luz O. | Expérience générale
Nocoentario graciasAna c. | Expérience générale
I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.Matthew P D. | Online Move In
They are very helpful and friendlyMashayla j. | Expérience générale
I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.Aja G. | Expérience générale
Everything went well everyone was well thank you so much baby I support it all the wayRegina W. | Premières impressions
Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.Glenn C. | Premières impressions
They were very patient and polite and very friendlyMashayla j. | Premières impressions
Le client n'a pas laissé de commentaire.juan r. | Premières impressions
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