Le client n'a pas laissé de commentaire.ANTHONY M. | Premières impressions
Customer Reviews for U-Haul Moving & Storage at Main St
Pour nous contacter
Buffalo, NY 14208
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David D.
Associate was unclear about drop off location info which caused us to have to do some research and make calls in order to return truck. I did not get furniture pads I requested.Charity R.
Employees were rude and disrespectful towards their work and customers. I woul never rent from this location on main st in buffalo ny anymore.Rich P.
Le client n'a pas laissé de commentaire.Abdelmoniem M.
Our truck was accidentally double-booked, the worker was extremely professional and helpful when he quickly got us into a new one the same size!Richard K.
Make sure "ALL"" YOUR TRUCKS ARE (clean) All your tires have Enough Air in themMARY C.
Le client n'a pas laissé de commentaire.Mohammad A.
Le client n'a pas laissé de commentaire.Ganesh B.
Le client n'a pas laissé de commentaire.Amanda D. | Premières impressions
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.WILLIAM R.
The guy that works at this location I believe he is driving the vehicles after the customers return them. I brought a vehicle back at a quarter tank like he gave it to me and he put in the computer that I brought it back empty. When I went to the store to confront him he said it was a little over a eighth. He can't even get his story straight. I was charged $22 for gas and $39 for the service. I do believe this guy is scamming customers and someone needs to take a closer look into this employee.Christine L.
Truck was rented to me with amost empty tank (fuel light was on). I had to buy fuel to even use it.Steven R.
Le client n'a pas laissé de commentaire.Jackie F.
Customer service was badbavel B.
Le client n'a pas laissé de commentaire.Sharon H.
Le client n'a pas laissé de commentaire.Daniel W.
Service was awesomeJohn L.
Service was good from the Uhaul representative on main st didn't have to wait too long even when returning equipmentETHWAL C.
Cargo van clean except inside of windows not washed. Driving all day with horrific schmear of grey dirt, streaks and fingerprints was depressing. It was distracting. Very negative impression.Kathleen M.
Le client n'a pas laissé de commentaire.SHARQUITA O.
Le client n'a pas laissé de commentaire.Todd S.
I was told that my reservation was cancelled because I came to pick it up two hours after I had put my pickup time. No notifications or anything. I had to scramble to find else. I o Lu later found out that there is a $50 guarantee but no one told me or gave it to me. I had to get a more expensive vehicle.Stephen S.
Le client n'a pas laissé de commentaire.Mark S.
Please be sure to have the trucks maintained the check engine light was lit as well as the hatch for the trailer so I'm hoping to see improved service on the vehicles so that they are more economical with the gas.Noemi S.
Le client n'a pas laissé de commentaire.Alena P. | Expérience générale
Le client n'a pas laissé de commentaire.David B. | Premières impressions
Le client n'a pas laissé de commentaire.David B.
Very nice young man took care of me. Very professional. Quick in and out. The return of equipment also went smoothly. ThanksNANNETTE A.
I am so grateful and thankful for them being helpful and supportive of my needs a woman who has a disability and health issues. Thank you U Haul your kindness and care jacqueline E.
Thank you for a wonderful experience with ease and professionalism from staff.Gwendolyn S.
Le client n'a pas laissé de commentaire.Dorothy T.
check engine light was on the whole time. It seemed like the truck was struggling on flat ground like it was going up a hill.Andrew R.
The two gentlemen working today were extremely rude to every costumer that walked through the door. One young worker yelled at us stating that they were short staffed and we just needed to deal with it. Exceptionally rude. Took 30 min to be waited on even though arrived 10 min before pickup. Truck was dirty and only had 1/4 tank while other costumers received half tank filled trucks. Clearly this store has not trained their employees probably.David K.
When I reserved the truck online I thought that would save time in store. Because that takes time away from using the truck.Gwendolyn S.
I had asked for another pick up location. This one was less convenient but it's all good.james D.
The windows are always dirty on the inside, making it hard to see. I literally had to pull over and clean the window at dusk time.rozzanne H.
Le client n'a pas laissé de commentaire.Pamela F.
Always a pleasure â˜ºï¸ renting from this location. Owner is awesome! & Awesome staff. Well maintained. Building. Merci.Nicole T.
Le client n'a pas laissé de commentaire.barbara P.
the customer service wasn't the greatest. the crew wasn't overly thrilled about helping in any way.Towana V.
Le client n'a pas laissé de commentaire.Jim C.
The van was very clean. The attendants were very helpful. The van had a low tire pressure indicator and the brake pad indicator was on as well. We stopped to fill up the tires, but it was actually the tire pressure monitor that was faulty. Not terrible, but driving the van on the highway was a bit nerve wracking.Bridget E.
Le client n'a pas laissé de commentaire.Michael N.
Le client n'a pas laissé de commentaire.BRIANMICHAEL M.
Le client n'a pas laissé de commentaire.Kyle P.
Guy at the desk was great. Efficient. Helpful.Joe S.
Le client n'a pas laissé de commentaire.Mindi L.
Le client n'a pas laissé de commentaire.Stephen M.
Le client n'a pas laissé de commentaire.JASMINEJEANETTE T.
Le client n'a pas laissé de commentaire.Daryll H.
Le client n'a pas laissé de commentaire.Kathleen M.
That truck looked like it went through a war with broken or bent side panels, front headlight housing missing and made lots of noise on turns.Alan P.
Le client n'a pas laissé de commentaire.Sonia B.
Le client n'a pas laissé de commentaire.CARMENL R.
Serve Complimentary Snacks!!!Michael B.
Le client n'a pas laissé de commentaire.Katelyn C.
Le client n'a pas laissé de commentaire.aaron B.
Honestly, everyone was so helpful it was kind of amazing. They were concerned when I arrived early that the van I was supposed to use hadn't been returned yet. But ten minutes later, it was ready and freshly cleaned. And they extended my rental time, and were just a lot of fun.JAMES B.
my reservation was for 8am and i didn't pick up my truck until 9:45am when they called to say the truck was ready. I was told that they would extend my reservation back 2 hours but when i went to pick it up my reservation was still for the same time. Luckily i didnt need it past that but i was seriously upset with my overall experience with this locationjacqueline P.
Isiah was amazing and extremely helpful and considerateemily C.
Le client n'a pas laissé de commentaire.Donald P.
My card was charged different amounts (over charged) than the invoice listed; both upon pickup and dropoff. I explained that I wanted to pay the remaining balance with a different card bc my funds were low. The worker outside refused and charged my card anyway, which caused another payment to bounce! In addition your online system kept bumping me to a far out location so I had to take a smaller truck from a different location. I'm awaiting a call back from the manager because the 1800 number could fiqure it out. It's been hours on the phone with u haul to get the wrong size truck, from a farther location and to be over charged Amin H.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Larry M.
Le client n'a pas laissé de commentaire.Jamie S.
Everything was easy and went smoothly. The guy who took care of me was very helpful! Great experience overall!Gandi R.
I just dropped off the uhaul and all went very smooth.Anahit B.
Le client n'a pas laissé de commentaire.Deonza L.
Le client n'a pas laissé de commentaire.Mark S.
The location was not convenient to where I live. However, after two closer U-Hall locations cancelled my reservation for the equipment not being available (one, cancelling it as I was leaving to pick it up!) the Main Street, Buffalo location had what I needed! The staff were professional, personable, and got me situated as quickly as they could. Once I got there, the experience was very good and stress-free.Eric F.
Only I requested a pick up please have a requested truck available when I came in to pick my request it wasn't there they offered me a 10 footer I took thatGordon M.
Le client n'a pas laissé de commentaire.Mizanur R.
Le client n'a pas laissé de commentaire.Michael N.
I have no suggestions - it was a pleasure to work with staff and not a self serve automated system. A special Thanks to Taj and the the gentleman that checked me in (Dad grow up in Pgh and Mom in Indiana PA). When I am not cheering for the Steelers I root for Buffalo - Go Bills! Thanks to all at UHaul Main Street Buffalo!Anna L.
But! did have shaking in the front after you pick up a certain amount of speedTyshun S.
Over had to cancel several times due to circumstances, but CS was exceptionally great rescheduling. Thanks a million for your help.patrica B.
Le client n'a pas laissé de commentaire.Jada M.
Le client n'a pas laissé de commentaire.Lillian P.
Le client n'a pas laissé de commentaire.Zunayed K.
Le client n'a pas laissé de commentaire.Courtney M. | Expérience générale
Le client n'a pas laissé de commentaire.alice M.
Le client n'a pas laissé de commentaire.Coretta D.
Le client n'a pas laissé de commentaire.Caleb W.
It was fast and easy the guys took care of me with no problemsLamont F.
Good crew and customer service. Very friendly and welcoming. It's my go to trailer company. Pick up and turn in of equipment was a breeze.Demar M.
For the second time that I have moved, the truck I reserved wasn't ready or there. So I hav to pick up the next morning because of customer keeping the truck some extra time. When I arrived the next morning to pick up truck I was given a truck that was sitting in the back lot that was there already when I arrived to pick up truck in the first place. Waste of my time again. Truck couldn't go over 50 without shaking. Not a fun way to move. On your website it says if the truck wasn't there you give me $50. I would really like to see if that actually true. Mercijoshua C.
Le client n'a pas laissé de commentaire.Kris K.
Le client n'a pas laissé de commentaire.Frank C.
Le client n'a pas laissé de commentaire.Paul B.
Employees were very friendly and patient. While waiting for my turn I saw them professionally deal with unduly upset customers. Additional staffing may be needed for the level of traffic but the employees on site were great.Jenna L.
We asked and were charged for a dolly, but it did not come with one.Jacob D.
One they were not very friendly when I said there was a reservation for the first floor they said that they didn't have one for the first so it's the third third floor then found a second floor I took that I was given the impression that they didn't feel like handling the last customer. Had problems with the elevator they didn't seem to know what was going on I had asked him three times for assistant With the elevator then I told him that the truck was to be dropped off on ferry Street, I was going to show him the text that I received from U-Haul he said he didn't need to see it I told him to truck was supposed to return the 28th he still took the mileage and the gas usage.homero r. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary P.
When renting a vehicle check tire pressure. And make sure paperwork is correct. . We got our rental over an hour late our paperwork was messed up and had a flat tire which halted our move.Leonard P.
20' Truck was not available at time of rental. The team had no idea this was about to happen, and then spent 30 minutes hunting down a 10' truck. They should have projected this in advance and been working on a solution proactively before I even walked in. Poor customer service! They then charged me the rate for a 20' truck still on the bill, which I had to argue and get the $ back at time of return, even after the front desk guy tried telling me the $20 extra was for the estimated mileage. Again, poor customer service. Maybe he was too distracted playing on his phone behind the desk to understand the bill. To pile on, when I was originally standing in line to get the truck, the Manager of the place was handling another irate customer on the phone, and expressed his personal dissatisfaction with the other clerk immediately after getting off the phone with the customer. He verbatim told his counterpart: "I'm really mad at you right now for making me call that customer back and putting me in that position." This was the guy who was wearing a "General Manager" shirt...he should never put his counterpart in that position in front of customers. A very bad look for that location and customer service overall! Awful experience on a single day where people plan for weeks and even months for needing a moving truck.Aaron O.
Staff wasn't friendlyRasson H.
Le client n'a pas laissé de commentaire.Alexis G.
When I arrived with the truck there was an attendant there and took care ofe me immediately. He asked me if I had any questions or concerns also. I highly recommend this location!Thomas L.
Le client n'a pas laissé de commentaire.Angelo M.
Make sure the center console is securely buckled down.austin S.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.sebastian C.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.Jose R. | Expérience générale
I wanted to pay for two months. Yet I was charged for 3 months. When I questioned it, I was told that. It would be refunded when I move my stuff out. It appeared that the employee didn't know how to do a refund. He rush other customers out and seems to be on an overall bad mood.Minerva R. | Premières impressions
No lock provided when I move in. My expectation was to have a lock inside the storage unit. But did not had one. Also hard to reach that unut. Staff is not friendly at all. I regularly using Uhaul service in Canada, and this is first time I used in US. And it will be the LAST. BECAUSE WORST customer service due to rude employees in that location.Kasundi U. | Online Move In
Owner is there working Place is run top knotch You want the best Go see Taj and his men PeaceDavid B. | Expérience générale
Le client n'a pas laissé de commentaire.Ireonna H. | Expérience générale
Le client n'a pas laissé de commentaire.Alena P. | Premières impressions
Le client n'a pas laissé de commentaire.melinda t. | Expérience générale
This location has wonderful customer service I like storing my items at this location when I'm working out of town because I no my items will be safemelinda t. | Premières impressions
Le client n'a pas laissé de commentaire.Gustavo W. | Premières impressions
Le client n'a pas laissé de commentaire.Brandon D. | Premières impressions
I was charged for a year for storage I never moved into and my credit was poorly affected I would never even consider using this service again even as a suggestion. Poor service and constant calls harassing me about a storage I was unaware I even had. Worst storage place ever do not even call these guys you will wind up with an outrageous bill you never knew you had.Queen H. | Expérience générale
Thank you for a great experience. Everyone working here was very helpful and professional.Mahreen J. | Expérience générale
Le client n'a pas laissé de commentaire.Romona W. | Expérience générale
Le client n'a pas laissé de commentaire.Talina M. | Premières impressions
I've been a customer at this location since 2018. The staff has always been helpful, service always excellent. Sad to say goodbye!Damone T. | Expérience générale
Had storage there for several years. Never had any problems. Staff was always great and helpful when needed. Would still be there if I still lived close to there!Amanda P. | Expérience générale
Le client n'a pas laissé de commentaire.Debra S. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan L. | Expérience générale
Thank you U-Haul.brady f. | Expérience générale
The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.Tricia K. | Premières impressions
Le client n'a pas laissé de commentaire.Howard C. | Expérience générale
The manager of the store is very rude. I don't understand how he got that position.Baaqeyah M. | Premières impressions
Le client n'a pas laissé de commentaire.Leonidas M. | Expérience générale
Le client n'a pas laissé de commentaire.Tyler M. | Expérience générale
Le client n'a pas laissé de commentaire.Rajvir K. | Expérience générale
A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.ovidio m. | Premières impressions
Le client n'a pas laissé de commentaire.Robin E. | Expérience générale
Le client n'a pas laissé de commentaire.Martha H. | Expérience générale
Very helpful staff!Adrian R. | Expérience générale
Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.Kyle F. | Expérience générale
The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.Jetaun J. | Expérience générale
So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 steven b. | Premières impressions
The young man working the front desk did a great jobAdrian R. | Premières impressions
Le client n'a pas laissé de commentaire.Dwaine T. | Expérience générale
This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.Dominique w. | Expérience générale
Really helpful staff. Definitely recommend!Debra S. | Premières impressions
I have never had any issues, everyone polite and professional, store manager awesome!Jackie Y. | Premières impressions
Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.Mark P. | Expérience générale
Good experienceMICHAEL T. | Expérience générale
No commentdaniel s. | Expérience générale
Very helpful staff!MICHAEL T. | Premières impressions
Very easykaren c. | Premières impressions
TSamantha S. | Expérience générale
From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.Brian C. | Réservation
What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwiseTIFFANY J. | Expérience générale
Very nice and helpful staff. I go there for all my storage and truck rentals.Amanda P. | Réservation
I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customerANGELA A. | Réservation
No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone elseANGELA A. | Réservation
Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3,4x6.5. Went to LifeStorageTimothy H. | Réservation
the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving itJoseph M. | Expérience générale
Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a questionSamantha H. | Expérience générale
The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.John S. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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