Customer Reviews for U-Haul Moving & Storage at Main St

Évaluation :

1

The customer service at the pick up location was terrible. They were playing loud trap music, every employee was obviously stoned out of their minds and I sat alone in the building for almost 10 minutes until someone came back to help me and then after kind of helping me they spent another 5 minutes making me wait while they failed to find a highlighter. It was tragic. Whole place reeked like weed too. Might as well had smoked a blunt in the store. Already told all my friends and family to never go to that spot

Évaluation :

3

On a positive note, reserving online is so easy and convenient. On another note, at the Main St. location, I would like to see more professionalism, more positive attitudes, more respectable customer service skills, and effective communication skills.

Évaluation :

5

Great folks keep it up!

Évaluation :

1

Person at the front desk greeted us with "What" and wouldn't put their phone down. The vehicle I reserved was double booked, so I had to get a different one which was available pretty much all day. The one I reserved was only available at a certain time. Just a complete waste of my time. Do better with reservations and the people you hire.

Évaluation :

5

The two men who helped me in the morning were friendly, knowledgeable and a pleasure to deal with.

Évaluation :

5

S.O.

Évaluation :

1

i have to dispute the gas, i filled the tank exactly to where it was and was charged anyway, now i have to take the time and energy to fight to get a refund. ridiculous

Évaluation :

1

Rude employees and people living in units staff is very rude

Évaluation :

5

Excellent

Évaluation :

5

When I called the staff was helpful each time I called. I had so many questions by renting a u-haul was my first time. Therefore, I kept calling. They were courteous and professional. I will rent again if needed.

Évaluation :

4

I was taking care of very well I can’t complain

Évaluation :

2

We noted that we wanted an appliance dolly online, the person that helped us at the desk when picking up the truck we reserved said that does not mean the dolly is reserved and they were out for the day- we picked up at 11am and there were plenty of trucks left on the lot - how are there not more appliance dolly's on location!? Easy cash flow to have and rent the equipment that goes with moving. Very inconvenient as a customer. Unfortunately I no longer trust this company with my moving needs.

Évaluation :

1

Very slow un prepared only 2 workers stood in line 45 minutes and I pre checked in dirty facility

Évaluation :

5

Keep take care clients , that's really good Good job 💯💯💯💯💯💯💯💯💯💯💯

Évaluation :

3

While I recognize that Taj is a dedicated employee, I was disappointed to find that there was only one desk employee available during a busy Saturday afternoon. As a result, I had to wait in line for 30 minutes despite having prebooked a U-Haul truck, which is not acceptable. This experience left me feeling frustrated, and I hope that measures can be taken to improve service during peak times in the future.

Évaluation :

5

I want to thank you all so much but I think that you should be allowed to pay the mileage before it goes up not all at once you all truly help me with my new job. I can't pay all of it at once but I will pay. I truly hope in the near future that will change because I would of still been renting thank you uhaul.

Évaluation :

4

Very pleasant; a little slower service response than usual but all worked out well. Thank-you

Évaluation :

5

Very good customer service.

Évaluation :

5

The employee went above and beyond in helping me yesterday. I went because I had an emergency & he not only helped me, but also calm my anxiety with the situation I was dealing with at the moment. Definitely best experience i had during a difficult moment in my life.

Évaluation :

5

The gentleman at the front desk was very friendly, totally on top of his game. Also, we left a suitcase in the back of the van and when we returned, it had been carefully set aside for us to pick up. Great service overall….so important!

Évaluation :

1

I sent an email with all of the negative issues we encountered

Évaluation :

2

For Pick Up: There were 4/5 people waiting in the "store" area before anyone came to attend to us. There's a sign on the plexiglass indicating that someone is there they're just in the back/outside. On my turn to the counter the app the company uses to upload my photo upon pick up didn't work on either "company phone." That took about 10 minutes to figure out and the manager had to in override that so he can move on to process the rental. I tell the manager I'm only going to use 7 miles. He says he has to put at least 10 miles in the computer. I tell him I'll only be a few hours. He processes the contract for 24 hours. I get told it's the one van as I look out the window & he points to it. I go to inspect the van by walking around it. I get in and tried to get it started and the key didn't go into the ignition. It was not the right one. I look carefully at the key and see that there is a number on it. I had to go find the correct van by looking at the number on the key. Rather then go in and tell the manager that he was wrong about the van he pointed to. I go into the van where that the key matches the # on the van. As I inspect - The passenger seat next to mine has a lot of cat hair. I took a photo for my records. When I get to my first location - my friend that was helping me move is allergic to cat hair but I didn't have time to go back to get another vehicle. So I had to deal with that as a delay. For Drop Off: I wasn't told where park it when I bring it back. I park it in the parking spot where I picked it up from. I get told I have to move the van over to the side of the building where drop off is and that there should be someone there. I notice 2 other guys just hanging out & chatting. They look like they might be people that work there but I walk out to move the van. As I'm looking for the person that's supposed to be cleaning the vehicles - there is no one around. WhileI'm walking all the way to the back of the facility & back up to the van I'm returning I'm looking into each truck & van. I noticed that there is a van right in front of the one I'm dropping off with the keys in the ignition and the engine is running. I proceed to leave my keys in the van I was turning in and walk back into the store to let the manager know that there's no one out there. I'm told that the person must be out there or inside cleaning it or possibly inside, in the back, getting supplies to clean & that it should be fine. Mind you, the two other guys in the store look like they work there and they are still just chatting and hanging out. I left a little concerned that the van I had turned back in would also be running and that they would also charge my van for gas that I did not use. I know I Only used the van for 6,7 miles less than what I told then I would. I used GPS to know exactly my route. LOOKING AT MY RECEIPT: SURE ENOUGH when I look at the receipt I see that they charged me 2 gallons of gas that was likely used up while they let the engine run while they were "cleaning" it. Now I have driven cargo vans before so I know they don't use 3,5 miles per gallon. I go on to the U-Haul website where it states that a van takes 18 mph gallon. I only drove less than seven miles. And I was charged for 2 gallons (!?!) that they likely had turned on like the vehicle that was parked in front of mine with the engine running. Why do I have to pay for the engine running while a person is cleaning it? What kind of scam are they running here with charging for gas while it's running in the parking lot after it's been turned in? IT'S NOT RIGHT! It was my FIRST AND FOR SURE MY LAST experience with this U-Haul for sure. I have photos of the dashboard from pickup and drop off. Also, The receipt they sent me says I drove 7 miles. Somebody needs to make it make sense. I drove 7 miles. Using 2 gallons would make it that I drove 30-36 miles depending on load. I DIDN'T AND I WANT MY HARD EARNED MONEY BACK. *Re-posted on Google with photos since no was to do that here.

Évaluation :

1

Will be reporting to better business bureau.

Évaluation :

5

Nice & easy experience. Pleasant.👍🏽💯

Évaluation :

5

Employee was friendly, knowledgeable, and helpful. The only thing I could think of would be to have more staff scheduled. Employee appeared to be the only one working and although he did a great job, there were many other people there to pick up equipment waiting for him.

Évaluation :

2

Overcharged for milage and gasoline fillup.

Évaluation :

2

Truck they gave me didn't match the truck in the contract on a one way rental so when I tried to return it they couldn't check it in. This branch didn't answer their phone for over an hour (during business hours) and I was held captive being responsible for the truck and I couldn't turn it in because it said that truck was still on the lot. At the end of an exhausting day it was the last thing I needed.

Évaluation :

1

They claimed I did 4 and a half miles but I only move 2 mins away from my old address smh

Évaluation :

5

pickups are no longer avaiable in the city of Buffalo and extra miles to u haul stores is costly so sad at least 18 for both directions

Évaluation :

1

Wasted miles and gas going back and fourth to the U-Haul to grab my equipment’s

Évaluation :

1

Bunch of scamming, lying, disgusting, never want to go back there again, worst place ever.

Évaluation :

3

The truck smelled awful. Some kind of perfume spray or something like that. Unfortunately it isn't worth renting trucks from you guys anymore because you charge too much between the rate and mileage. I think I will look into an alternate option.

Évaluation :

5

In and out promptly

Évaluation :

2

The truck was old and did NOT seem clean at all. Additionally, we were helped by the General Manager who was extremely cold and unfriendly for no reason. My husband and I were shocked by his attitude and that he was a GM. I live extremely close to this location and would not go here again- I would go out of my way to go to a different location.

Évaluation :

3

The experience overall was fine it went smooth it’s just the guy who checks you in is rude and seems so miserable sarcasm is angers ugly cousin lol (anger management)

Évaluation :

3

First, it was my fault for renting a motorcycle bing truck at the end of the month. There were a couple of issues with the truck, the check engine light kept going on then going off, then on the dash board it kept saying that I needed to tighten the gas cap, which I did several times and lastly the dashboard would flash that the drivers side door was open, as I was driving. It didn't matter how many times or how hard I closed the door it kept happening. The whole time I was driving the truck I never felt safe, I drove it a total of 26 miles and just returned it a day early and called my friend who owns a truck to help me with the remainder of my things.

Évaluation :

4

Kudos you all!

Évaluation :

5

Much better. New beginning, New Day.

Évaluation :

5

My experience with the Manager was much better I believe on both our parts with the understanding that we both put the past behind and acted as responsible adults. I was pleasantly pleased with this experience.

Évaluation :

4

Van bed was oily and entire vehicle reeked of cigarettes.

Évaluation :

1

Very slow customer service.

Évaluation :

2

Worst U-Haul experience ever. Was provided a dirty truck with pet hair and debris on seats. The truck was not full and the very element I was confused about the guage and calibration is what I was charged for 7 dollars. I placed $25 worth of gas where the chart stated on contract said I would need 4 gallons. I placed 5 gallons and the needle on gage did not move. I pumped to 7 gallons and the needle still did not move yet I was charged for having one gallon less. They should have given me a full tank to begin with . I would like a refund for the unprofessional discourteous, condescending manager for not explaining clearly and not filling up the truck and for giving me a dirty truck with pet hair and dander and debris.

Évaluation :

4

Manager is getting great at this location!

Évaluation :

1

The parking lot, in particular the equipment drop off pad, is riddled with rusty screws, nails and other implements of destruction. In a brief walk from the driver's side door to the trailer which I was returning, yielded 10 screws/ nails/ fasteners. The employee to which I was returning to, and made mention that for a tire focused business, this seemed dodgy. He didn't care in the least and was dismissive of the entire encounter. I am reminded, for the second time why I will choose and other location than here. Improve? Sweep? Get a magnet?

Évaluation :

4

The vans should be throughly cleaned of all dust and scraps of garbage each time after use.

Évaluation :

4

Back window was blocked by cage very hard to restart had to make sure lights were off and doors were locked. I did have to call road side assistance then van started,gas tank was hard to locate.

Évaluation :

5

I'm glad you're there.

Évaluation :

1

This location is far worse the truck was falling apart scared me bc I did not want them to think I broke it... I can never get out of this location on time I never get a dolly as well and they are always telling me the systems are down when I call the 1800 uhaul they have to call to tell them to do their JOBS!!! Horrible place I wish I had a closer uhual with better customer service and better working computers and equipment so I can get to my next destination on time!!!!!!!

Évaluation :

3

I never used it….it was too small

Évaluation :

3

There was no issue with this location, but it is not where our rental was supposed to be available. The issue is that we made a reservation, and received confirmation that the reservation was booked. There was NO / ZERO further communication from UHaul. When I showed up at the location where the equipment had been confirmed to be available, I was told that our rental was available at a different location, 20 minutes in the opposite direction from where we needed to be. On a recent prior rental, when I tried to get particular equipment at a specific location, the system informed me it was not available and gave me many opportunities to choose other locations, or different equipment, or both. This worked well, because I had a say in what I rented, where it was available, and timing. In this most recent rental, there was no communication that there was an issue, and therefore no opportunity to do anything that met MY needs. Very disappointed in how the process went.

Évaluation :

2

Overcharged for mileage

Évaluation :

5

The folks at the drop-off location were super friendly, attentive, and responsive to questions. They helped to make sure we had everything out before they took possession of the vehicle and quickly brought us inside to get a receipt. Very professional and helpful.

Évaluation :

5

Curtious and professional

Évaluation :

5

My truck definitely needed a steering wheel alignment. Otherwise, never have any issues with you guys. Thanks again! A+

Évaluation :

3

The location had a funny smell inside but the truck worked well.

Évaluation :

4

My expectations were met

Évaluation :

4

The employees were fantastic. Very helpful and willing to explain every detail. There were a ton of people at this location and they moved quickly and efficiently.

Évaluation :

3

The Truck was not clean, but I was able to remove the dirt stains. I am more concerned about the movers. I contracted with that department for two movers, and I called in the payment, but I have received no confirmation from that department. I had some issues with them. They only worked for two hours. From 2:30 to 4:30 PM and I hope I was not charged on my credit card for more than two hours. Please note I would not work with either of the older men. There was a young man that came around 3pm to help load the truck at 86 Johnson St. When they finished loading he asked me to submit the code for them to get paid. I told him I could not do that till they unloaded the truck at 409 Doat St. They acted like they did know this was a load and unload. When we got to Doat the young man and the other guy unloaded the truck. I asked the older guy why he was just standing around and he told me he had called the younger man (20-23 years old) to help, because he was not feeling well, so He did nothing. I hope you did not charge me for three people. Please send me a email statement of the charges. Sincerely Estella Harris

Évaluation :

5

It was easy and quick to pick up. Location and truck were comfortable and clean.

Évaluation :

4

Fast. Efficient. Complete. Had an adapter I needed and a few packing supplies.

Évaluation :

5

Great team , pleasure to work with …..

Évaluation :

3

I tried to explain to the clerk that the mileage I was "allowed" was not going to be enough due to two factors. The most direct route is mountains and steep curves, along with truck speed limits of 20mph (route 153 and 970). By going 30 miles "out of the way", I would save about 20 minutes, and a lot of wear and tear on the brakes. Secondly, I was picking up the truck, 20 miles from my point of origin, and dropping it off 20 miles from my destination. When I rented previously in Niagara Falls, they adjusted the miles accordingly. Since he could not adjust the mileage, it cost me more money. Also, when I made my reservation, I had selected the insurance offered. When I picked up the truck, he claimed I did not. When I tried to show him my original reservation, he said it was not showing on his screen. Between the insurance and additional mileage, almost $100 more than my reservation.

Évaluation :

5

Easy! Great service!

Évaluation :

5

Young man had great customer service and was very helpful

Évaluation :

1

Some one stole my truck and now I'm stuck paying $2850. Unbelievable!

Évaluation :

1

They double charged me saying that I didn't return on time but I returned earlier with full tank of gas,and I have the proof I need my money back!!!

Évaluation :

3

Truck was in rough shape. Some old sox behind the middle seat. Fuel listed as 1/2 but below 1/2 in reality. Truck did run well. Packing blankets were clean and packaged nicely. Over all, a decent value, but you did ask about clean...

Évaluation :

3

slow service, but the equipment was sufficient

Évaluation :

1

The manager at this site needs better customer care because he is rude. I have dealt with other staff there and they are much nicer than this guy. For example I rented a van in July this year and he told me to face him because he was going to take my picture. I asked why and he just pointed to notices posted around the store. It wouldn't have killed him to explain to me why he was taking my picture. That same rental, I had rented the van for 24h. I returned the van 15mins before the due time and dropped the keys in the key drop box and left. It looks like they did not pick up the keys until the following day and they charged me for an extra day. When I called to ask about this, he put me on hold for more than 2h and never came back to the call. There are a few things they should do: 1. When a person rents a car, explain to the customer all the steps - how to return the car and where to park the car when you return it. It is not obvious that there is a designated area to park vehicles when you return them. Unless they tell me where to park the truck, my intuition is to park it in the same area I picked. 2. They should put clear signage that shows where to park vehicles when you return them 3. They should explain the app option return each time a renter rents a vehicle. How am I supposed to just know these things? It is the responsibility of Uhaul to make sure customers are well informed about policies and procedures - every time a customer rents a vehicle. 4.They should also explain the different mileage charges. For example, when I was booked the truck online, it was saying $0,89/mile. But when I got the invoice, it said $1,09/mile (or something close to that). Thankfully, this was a different staff (not the rude manager). Even this guy had not explained the why the higher milage. But as we were trying to estimate how many miles we were likely to use the truck and how much he was going to put on hold on my credit card, he mentioned that because it is Friday, the rate is higher. Communicating with customers helps. If this manager does not like communicating with customers, he should make the rental completely self-service like what was happening during COVID.

Évaluation :

5

Na

Évaluation :

1

Poor customer service Was charged for gas I know I put in the moving truck. I'm starting to think twice about using U-Haul

Évaluation :

4

The guys were helpful and professional in spite of a very busy afternoon.

Évaluation :

5

I would recommend you in a minute!!!

Évaluation :

5

Merci

Évaluation :

5

Your staff is extremely courteous and professional.

Évaluation :

3

The storage unit was fine. My access code didn't work so the employee used his. I asked if I would get access and he said if it's not working the next time I come he'd give me a new one. He gave me instructions on how to access the unit and how to move the furniture up. I told him that I had a free lock and he said ok it's there. When the movers came to meet me I forgot what the employee said about how to retrieve the furniture once we were up on the third floor. One of the movers went to get clarity and he was rude stating "I already told her". Yes, he had told me however it was cold, and raining plus my first time being there, and I wanted to make sure I had the details right before going up to the third floor as there wasn't an elevator for us. We get up to the third floor and figure out how to get the furniture, they move it into the unit and there isn't a lock in there. So I had to go back down to the store and then back up to the third level. All he had to do was give it to me when I first mentioned it in the store at the beginning of our encounter. Overall, my experience was okay. It would've been great had he not been preoccupied with his phone and rude with each conversation.

Évaluation :

1

The manager Tahj Is rude and lacks customer service skills . My credit card was charged after having full knowledge that I moved out . His business ethics and reception is less than par. I definitely would not refer anyone to this place . Further I was sent a receipt for a reversal of the payment and I still haven't gotten it !

Évaluation :

5

Thanks for your help Mr. King! Take good care.

Évaluation :

5

Your staff is extremely helpful and knowledgeable.

Évaluation :

5

Temporary storage for temporary time, price was very accommodating, so that took a lot of financial stress off my back

Évaluation :

1

TERRIBLE in store customer service. Big inconvenience when someone loose their key & you have to come out of your pocket for a locksmith. Was told unable to make partial payments. Will NEVER recommend anyone for Uhaul service.

Évaluation :

2

When I reserved my U-Haul truck and storage unit online I was given an offer of first month free for the storage unit when I got to the U-Haul office I was told that that offer couldn't be honored online also stated there was 24 hour access to the storage unit when I got to the U-Haul office I was informed that that also was not true. That defeats the purpose of me reserving a storage unit I will be moving my belongings as soon as possible. The website and office rules and offers do not match and that is false advertisement.

Évaluation :

5

Great team and customer service.

Évaluation :

2

The storage unit was in poor condition; the wall was crumbling with large hole already in it, and a thick layer of dust was visible everywhere. The unit felt as though it would fall in on itself were I to store any of my things in there. The staff was friendly and helpful-right up to the point the gentleman at the front asked me if I had a boyfriend after giving me a once-over. Highly unprofessional. Will not return.

Évaluation :

2

I been trying contact the manager I didn't get a letter or call about my storage closing . Keep calling the store no one can't find my storage. Im a mother of 4 this is so devastating. My son cancer memories are in there.all our clothes.my baby bed.i been homeless. I just don't understand why I wasn't notified. I was told on beginning o will.jabe 25-48 hr notice to get my things of I feel behind. I just got a new apartment now I don't have my belongings.me and my kids are on bare house over this. can't seem to get manager on the phone or to return my calls.

Évaluation :

3

I had my service dog with me when I was moving my stuff into a unit and the store manager would not allow her in the building and she’s my service dog I have her card.

Évaluation :

3

Tajh and Damir (not sure about spelling) were extremely helpful when I needed it yesterday. Damien was quick to check my unit and Tajh helped me with my final paperwork. This location is always very busy on the weekends and the people working and usually hustling even when short staffed like they were on Sunday. It looked like there was one person working and he was doing everything but was still extremely helpful when I needed help with the elevator.

Évaluation :

3

One they were not very friendly when I said there was a reservation for the first floor they said that they didn't have one for the first so it's the third third floor then found a second floor I took that I was given the impression that they didn't feel like handling the last customer. Had problems with the elevator they didn't seem to know what was going on I had asked him three times for assistant With the elevator then I told him that the truck was to be dropped off on ferry Street, I was going to show him the text that I received from U-Haul he said he didn't need to see it I told him to truck was supposed to return the 28th he still took the mileage and the gas usage.

Évaluation :

2

I wanted to pay for two months. Yet I was charged for 3 months. When I questioned it, I was told that. It would be refunded when I move my stuff out. It appeared that the employee didn't know how to do a refund. He rush other customers out and seems to be on an overall bad mood.

Évaluation :

2

No lock provided when I move in. My expectation was to have a lock inside the storage unit. But did not had one. Also hard to reach that unut. Staff is not friendly at all. I regularly using Uhaul service in Canada, and this is first time I used in US. And it will be the LAST. BECAUSE WORST customer service due to rude employees in that location.

Évaluation :

5

Owner is there working Place is run top knotch You want the best Go see Taj and his men Peace

Évaluation :

5

This location has wonderful customer service I like storing my items at this location when I'm working out of town because I no my items will be safe

Évaluation :

1

I was charged for a year for storage I never moved into and my credit was poorly affected I would never even consider using this service again even as a suggestion. Poor service and constant calls harassing me about a storage I was unaware I even had. Worst storage place ever do not even call these guys you will wind up with an outrageous bill you never knew you had.

Évaluation :

5

Thank you for a great experience. Everyone working here was very helpful and professional.

Évaluation :

5

I've been a customer at this location since 2018. The staff has always been helpful, service always excellent. Sad to say goodbye!

Évaluation :

5

Had storage there for several years. Never had any problems. Staff was always great and helpful when needed. Would still be there if I still lived close to there!

Évaluation :

5

Thank you U-Haul.

Évaluation :

3

The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.

Évaluation :

2

The manager of the store is very rude. I don't understand how he got that position.

Évaluation :

5

A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.

Évaluation :

5

Very helpful staff!

Évaluation :

2

Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

Évaluation :

1

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

Évaluation :

5

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 

Évaluation :

5

The young man working the front desk did a great job

Évaluation :

1

This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.

Évaluation :

5

Really helpful staff. Definitely recommend!

Évaluation :

5

I have never had any issues, everyone polite and professional, store manager awesome!

Évaluation :

3

Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.

Évaluation :

5

Good experience

Évaluation :

4

No comment

Évaluation :

5

Very helpful staff!

Évaluation :

5

Very easy

Évaluation :

3

T

Évaluation :

5

From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.

Évaluation :

4

What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise

Évaluation :

4

Very nice and helpful staff. I go there for all my storage and truck rentals.

Évaluation :

1

I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer

Évaluation :

1

No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else

Évaluation :

1

Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3,4x6.5. Went to LifeStorage

Évaluation :

4

the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it

Évaluation :

4

Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question