Very helpful staff!

Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 👍👍

The young man working the front desk did a great job

This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.

Really helpful staff. Definitely recommend!

I have never had any issues, everyone polite and professional, store manager awesome!

Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.

Good experience

No comment

Very helpful staff!

Very easy

T

From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.

What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise

Very nice and helpful staff. I go there for all my storage and truck rentals.

I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer

No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else

Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3.4x6.5. Went to LifeStorage

the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it

Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question

The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.