Customer Reviews for U-Haul Moving & Storage at Main St

4388 évaluations

1748 Main St   Buffalo, NY 14208
(By Lafayette)

(716) 884-1900

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(716) 884-1900

1748 Main St
Buffalo, NY 14208
(By Lafayette)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Gino D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc G. 
Évaluation :
3

I filled the gas tank to 3/4 which is exactly what it was at the time of rental. Why am I being charged for 2 gallons!!!! This makes me skeptical not only reusing online check i /check out services as well as renting from & referring others to this uhaul location

Chenelle P. 
Évaluation :
3

This was not the location I rented the equipment from. This was 48 minutes further away from my load address. I lost time I didn't have to retrieve Uhaul equipment promised to be at the Niagara Falls location. I was in the air when you tried to contact me. The advance reservation system did not work for me. I would advise anyone approached for towing a trailer, not to. With a trailer 8,17 MPG, without 11,39 MPG, I spent the 500 $on the gas.

Jess T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H. 
Évaluation :
5

Rental was easy and stress fee. Employees were helpful and friendly.

Melvin H. 
Évaluation :
5

Excellent customer service the van was clean very happy thank you

RUSSELLALLEN B. 
Évaluation :
2

The uhaul door was rusted shut. We have to WD40 it to get it open after picking it up.

Maryjane M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M. 
Évaluation :
2

I have a big complaint about the driver's side mirror. The only thing I could see was myself. It was loose and wouldn't stay in place. Very dangerous.

Jessica S. 
Évaluation :
4

Steering alignment is way off everything else was fine one thing to note I would get more appliance dollies it said you guys have them in stock but didn't at the time we were there

Randolph J. 
Évaluation :
4

The gas refill system needs to be better. I swore i was at the same gas level as when I received the cargo van but apparently i was charged 10 dollars to fill. You cant expect a person to fill it at the exact same position thats almost impossible unless the tank needs to be full completely.

Nwabueze I. 
Évaluation :
3

Be truthful about the gas in the vehicle. I started out with less than a 1/4 of a tank and had to pay more than 40 $. to get the gas to show a 1/4 tank of gas.

LOU ANNWHITE J. 
Évaluation :
5

Mileage on your vehicle because I don't think I used that much on my vehicle and I got charged quite a bit for it

Alice W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Durasee A. 
Évaluation :
5

This location was excellent.. The whole first time uhaul renter experience was brutal from start to finish. I would never ever recommend you to anybody. If you happen to read this, send me an email so I can explain this horrible overall experience. Even now the return process sucks. I called weeks ago and canceled order and now I get it shipped notice. So more time wasted going to a store to return it appears. Eric Ruppert. Eruppert@roadrunner.com

Eric R. 
Évaluation :
5

E drop off sucks good thing there was an employee there to help

Christian M. 
Évaluation :
1

Your workers stole my wallet but I guess that's what happens when you're dealing with fucking scum bags in the ghetto

Austin Y. 
Évaluation :
1

It took an hour and 20 min to get the keys. They take 20 min per customer. Even when I use the app to pre-register so it could be a quicker experience. The associate said to me he doesn't think the app helps.

Vernon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG STEVEN H. 
Évaluation :
3

The items I needed to move such as a dolly and appliance roller was not available. I originally had reservations for a Friday and they had no available trucks until Sunday. Effecting my move.

Ashley M. 
Évaluation :
3

They're running a small-scale scam on the outgoing fuel levels of the vehicles. Attendant told me the tank on the van I rented was full and should be returned full. I drove the van 15 miles and ended up putting 6 gallons of gas in it before returning. I told the attendant and he told me to talk to the manager. I didn't bother. Life's too short to hassle over 20 $. And I'm sure this happens all the time because people like me can't be bothered to challenge it. Just thought someone should know.

CHARLESB V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Izeal B. 
Évaluation :
1

Maintenance on your trucks. Detail your trucks. Be honest about the true condition of your equipment or close for lack of integrity

Kim B. 
Évaluation :
2

To be more nicer. And professional. I had someone give me a hard time because I could not back up with the trailer and he was putting out his frustration on me and not being professional.

Anna H. 
Évaluation :
5

All if your employees were helpful, smiling- and didn't make me feel like a stupid girl. I didn't get the name of the manager at the desk â€" he was patient and throriugh helping me understand my options. Michael helped me back up to connect the trailer and couldn't have been nicer or more happy to help a crazy clueless lady (so me!). Thinking you all definitely deserve raises. Thank you!!!

Sarah G. 
Évaluation :
3

It took almost 40 minutes to hook up the trailer chains 25 muntes to remove when I dropped the trailer off. Normally takes 5 minutes. I don't understand! More training needed!

Jerome M. 
Évaluation :
4

The employees were friendly and professional but the cab of the truck smelled terrible, like dirty dish water

Scott A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delores F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SUSAN MOPELOLA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy O. 
Évaluation :
5

No comment I love this place

Omar F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEWPETER B. 
Évaluation :
4

The military discount should be returned.

Gwendolyn H. 
Évaluation :
3

No refund for not using the dolly and did not use 12 furniture pads no refund. Windshield was tough to see through with all the grime on in the inside. GM was personable and easy to talk to.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
2

The check-in staff were rude and did not go over full rental policies. The truck was dirty, at night I had to get cleaning supplies so that I could see out of the windshield. Facility at after-hours drop off was disgusting.

CONNORROBERT S. 
Évaluation :
3

Poor communication. Customer service (telephone) is a joke. Extremely long waits and Staff are not helpful. Via Telephone helpline

Tasien S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Expérience générale 
Évaluation :
3

First truck they brought out had air conditioning problem. Clerk inside the store tried to tell me the older trucks have to run for a while before “air conditioning kicks in”. He also told me big trucks never have ice cold air coming out. I refused to take the truck. Another worker then brought a second truck - same six's and age. A/C was excellent and worked immediately. Not sure why first worker would lie...

Kathleen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVANWILLIAM D. 
Évaluation :
3

Well there was a lot of equipment that was in the truck I didn't want or ask for and they didn't give all the padding I had asked for. That led to some things getting scratched so not too happy about that.

Samuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simpson T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mckenna G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aracelis G. 
Évaluation :
4

Service is great,staff was very helpful and friendly and respectful.

Robert H. 
Évaluation :
5

Workers were quick, professional and friendly. Rates were fair and store and equipment was clean.

Rosalyn H. 
Évaluation :
5

The men at this location were very helpful and pleasant!!

Nancy C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tasien S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danae Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer B. 
Évaluation :
5

we forgot the furniture pads, which happens…no bug deal. However, no credit was issued once I called in during the rental, only a note was made in my file. Also, my check-in link expired before i could uplaod the condition of the rental.

Mark C. 
Évaluation :
5

Great service increase staff

Maria A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cierra K. 
Évaluation :
4

Greeting customers promptly and with a smile would be nice!!!

Christopher G. 
Évaluation :
5

Nice guys. Kind, courteous. Pleasant.

Tiffani M. 
Évaluation :
3

I had originally booked a 17' truck but they didn't have one available so they changed it to a 15' truck at a different location. I had asked Amy to send me the new location for pick up. She never sent me the new address and I drove to the incorrect address which made me late to pick up the truck. Also, the driver's was so badly rusted underneath you could not move the seat forward. This made driving difficult and unsafe as I am on the shorter side.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara M. 
Évaluation :
2

Patently unhelpful employees

Dinesh J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

It was an excellent interaction with the manager and staff.

David G. 
Évaluation :
3

Store seems pretty understaffed, but everyone is nice and helpful. Van was clean and undamaged. However, no one could help us locate the dolly I rented and were still charged for it.

Micah C. 
Évaluation :
5

Tajah is the Best!! I have been renting vehicles from this location for years now, Tajah and his team are second to none! If you need a Uhaul in the greater Buffalo area there is no better location with more vehicles to choose from than Tajah @ 1748 Main St!

MATTHEWSINCLAIR C. 
Évaluation :
1

I was over charged exponentially , do to an employee failure to correctly input my info into the system 7/22/2021. My charges came to 170$ and ended early on 7/25/2021 with correct gas , milage , and a clean van , The manager put a 1 500 $hold charge on my card with a fault building statement. This was very disrespectful an troublesome. Now I have to wait for my 1 400 $to clear. In the middle of moving in the pandemic. How unprofessional. This would be grows for a demotion in my book. So uncool .

Maurice R. 
Évaluation :
5

Thank you U-Haul.

brady f.  |  Expérience générale 
Évaluation :
2

On the equipment return, I refilled the gas tank to check out level of 5/16. The associate that checked me in went over the truck and proceeded to say you're all set and you will get your receipt via email. I did get that email later and saw that he charged me 8,00 $ for two gallons. He never said anything and the fuel level was where it was when I checked it out. It's not so much the charge but the principle. He could have mentioned something to me. Perhaps I would have taken it across the street to put two gallons in at half the price.

Jacob C. 
Évaluation :
5

The guys here are awesome, always on top of everything.

TINALYNN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOBW M. 
Évaluation :
1

I scheduled pick up at 12 pm at the South Park Ave Buffalo NY location. When I arrived there was no vehicle available for me. I was not able to pick up a vehicle until 1:30 pm and had to pick it up at a new location. This delay significantly impacted my trip. I am very disappointed.

Robert D. 
Évaluation :
3

The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.

Tricia K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
2

Picking up was easy. The customer service rep was respectful and fast. I return truck on time back to location.. However next morning at 7:15 am, UHAUL employee calls me DONT even identify who he was he just says in a very loud tone...YOU NEED TO BRING THAT TRUCK BACK NOW..YOU AIN'T THE ONLY ONE WHO GOTTA MOVE , I said hello who are u looking for and who are you..he said I'm calling from UHAUL and you ain't return the truck you rented yesterday. I told him yes I did and he needed to do his job and look before he call waking people up and yelling and disrespecting folk so early in morning. I went into building then he said the workers from day before ain't log it in.. crazyness

MELVINAKASTAR G. 
Évaluation :
2

You guys need to make it easier for people with out of state license

Anthony C. 
Évaluation :
1

Contract # 99604283 I had a reservation online with Genessee street in Buffalo. They did not have the equipment. They called Main Street and I went and got a 15' truck from Main Street Buffalo. I had reserved a utility dolly, which Main Street did not have. Apparantly too, the original order where I requested ONE utlity dolly and ONE packet of 6 furniture pads was not canceled (even though I received an email that the orginal reservation was canceled) was DOUBLED so the bill has 2 utility dollies and 2 furniture pd packets listed. I HAD ONLY ONE FURNITURE PAD 6 pack and NO UTLITLTY DOLLY AT ALL. There was NO utlitly dolly at all. I was charged for not returning the dolly. I was never given one. The following charges are INCORRECT AND MY CREDIT CARD NEEDS TO BE REFUNDED: 55 $for a utlity dolly I WAS NEVER GIVEN 5 $for a second furniture pack I WAS NEVER GIVEN or used. 7 $charge for a utlity dolly I WAS NEVER GIVEN $? For changes that this makes with the tax. THANK YOU FOR CORRECTING

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emma L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rudel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katie P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kwame P. 
Évaluation :
4

Is my neighborhood store

Jose V. 
Évaluation :
3

i had to go to three different locations to finally get the truck. Would have been helpful if the truck had been at the location indicated in the original reservation.

Marianne K. 
Évaluation :
5

Everything from check-in to return went very well, the entire staff was courteous, professional, and very helpful. Excellent experience, thank you.

Sanford P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea D. 
Évaluation :
3

Appeared to be understaffed; many clients waiting when I was there.

Daniel M. 
Évaluation :
5

Excellent customer service, the only location I like to rent from. GM is a cool guy and runs a good operation

Jordan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark B. 
Évaluation :
1

You charged to much

howard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay R. 
Évaluation :
2

When I asked for extra time I was threatened that I would be banned from UHaul. But over the phone the UHAUL help line was helpful though wait times on answering the phone were long.

Sebastian D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BARBARA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gregg B. 
Évaluation :
2

The manager of the store is very rude. I don't understand how he got that position.

Baaqeyah M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonidas M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajvir K.  |  Expérience générale 
Évaluation :
5

A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.

ovidio m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha H.  |  Expérience générale 
Évaluation :
5

Very helpful staff!

Adrian R.  |  Expérience générale 
Évaluation :
2

Lost about 38 $in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth 50 $a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only 86 $here in buffalo. A unit of that size was going to cost me about 140 $/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

Kyle F.  |  Expérience générale 
Évaluation :
1

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

Jetaun J.  |  Expérience générale 
Évaluation :
5

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 

steven b.  |  Premières impressions 
Évaluation :
5

The young man working the front desk did a great job

Adrian R.  |  Premières impressions 
Évaluation :
5

Really helpful staff. Definitely recommend!

Debra S.  |  Premières impressions 
Évaluation :
5

I have never had any issues, everyone polite and professional, store manager awesome!

Jackie Y.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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