Customer Reviews for U-Haul Moving & Storage at Main St

4 669 évaluations

1748 Main St   Buffalo, NY 14208
(By Lafayette)

(716) 884-1900

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(716) 884-1900

1748 Main St
Buffalo, NY 14208
(By Lafayette)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Cool

Drew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

The alignment on the truck was off upon pick up, doesn't pull.

Michael S. 
Évaluation :
5

The manager of this place has the patience of a saint, possibly more. He handled a misunderstanding on my part expertly and explained everything clearly. It took some time for me to see that I was wrong, but the manager took the time to show me. Thank you for the experience.

Farrah M. 
Évaluation :
5

Amazing staff!

Michelle P. 
Évaluation :
5

Owner is there working Place is run top knotch You want the best Go see Taj and his men Peace

David B.  |  Expérience générale 
Évaluation :
5

Nothing to improve on. Stafff was professional and helpful. Van was practically brand new and although a previous renter damaged it, they made me aware of the situation before I even noticed

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marloe J. 
Évaluation :
5

Air freshener after every use.

robert S. 
Évaluation :
1

The general manager sets a piss poor tone for the store. He is extremely arrogant and kind of sending. He allows his employees to leave drugs in vehicles and his only responses and. Very very rude and unprofessional.

Chris H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jazmine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Pricing was vague and not clearly advertised. Could not get a credit for returning trailer early otherwise service was great.

john L. 
Évaluation :
4

Friendly, professional service.

Kristen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ireonna H.  |  Expérience générale 
Évaluation :
4

Staff could be a little friendlier.

Gregory Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

The truck was clean and the representative was thorough and polite.

Durasee A. 
Évaluation :
1

Front desk associate was rude and acted like he didn't care. Ended up having a payment discrepancy and the same guy again, was rude and acted like he didn't care. Will not recommend Main St. location.

Clifford A. 
Évaluation :
3

We had rented furniture pads, but they were not in the truck cabin when we picked it up using the remote check-in service. So, we had to go pick those up the next day from another location. Also, we signed up for a different location (the one on Transit), but we were switched to this location for our after-hours pick up. We heard gunshots when we picked the truck up at night--not the greatest neighborhood. That said, nothing bad happened to us, and the truck was super clean and drove great. I was surprised that a truck being used for a long-distance drive didn't have cruise control.

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen C. 
Évaluation :
5

Have more employees for faster service

Indiana J. 
Évaluation :
5

Always great staff - friendly and helpful!!

Edward M. 
Évaluation :
2

Vehicles need to be checked before renting fuel tanks should be full and equipment should be available when reserved not spend my time running around buffalo and niagara falls, getting stuck in the city with low bridges. and had to buy a wiper blade for truck for safe operation and not being repaid for this expense.

Charles S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikhail A. 
Évaluation :
1

First of all, the truck had really poor suspension. Otherwise, it was clean enough. We asked the employees if we got a refund on the gas if we didn't use at all and they said yes. But when we read the contract it said we did not. There was quite amount of unused gas in the tank when we dropped it off. About 30+ dollars worth. I would appreciate getting a refund. Also, I ordered the vehicle online put in all my information etc. Last night I checked in so I'd be all good to go. This morning we were an hour and a half late, because we didn't realize the Buffalo marathon was going on when we got to the store, they had rented out our truck without even calling us! They said if we wanted to wait as two people hadn't shown up yet. He gave these two people the courtesy of a phone call, but he couldn't do that for us? Also there was a strong smell of marijuana coming from the employee. This all took An extra 45 minutes! Very disappointed. We did eventually get the 10' truck, after waiting. Also, they could have texted me?

susan N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howland K. 
Évaluation :
3

Get some help at this location, always short staffed!

MICHAELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie G. 
Évaluation :
5

Quick and easy thanks guys !!

Chante P. 
Évaluation :
3

The customer service was horrible. The guys they have working there are so rude. They had attitude and didn't really care what was the customers talking about. They didn't check the trucks at all, the truck was nasty and dusty, it was just horrible. Won't recommend.

Tom R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teneha W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sourav M. 
Évaluation :
1

Have Friendlier, professional and helpful associates. The manager and other staff are miserable people. Moving is already a stressful time and they don't make the process easier or helpful.

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

Nobody available. Uhaul website not working and we got 4 different locations to return equipment over an hour away from original reservation. DO NOT MOVE. WITH UHAUL.

joy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jerry P. 
Évaluation :
4

Overall good

Mohammed F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dajuan B. 
Évaluation :
5

They NEVER answer the phone and NEVER call back. Very annoying. Every other Uhaul office answers their phone. However, perhaps staffing is an issue. Thankfully, I didn't need to reserve with them -- only drop off the trailer when we were done.

Lucy C. 
Évaluation :
5

Personnel amical

Jason L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Shaquill M. 
Évaluation :
2

Wipers were worn out; couldn't read odometer- “change engine oil soon” message instead; clock incorrect

Mark L. 
Évaluation :
5

Great service very polite staff 👍 👏

Angelica M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

I rent from this location frequently and I have never had any issues. Always a good experience.

Matthew C. 
Évaluation :
2

Gm never said hello how can I help you I just had to state I'm here because I need my rental one more ok your name oh I it you good and got back on his cell phone I know uhaul uses they phones a lot but dam I asked if they was hiring managers oh my he was like hope I'm the GM learn to act like a GM so my drop off location stuck

kenyon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raymond H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob J. 
Évaluation :
5

GREAT Customer Service. The GM was very pleasant and helpful.

Stephen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikkisha B. 
Évaluation :
5

Both employees were very helpful, the guy at the front desk when I rented the van and the lady I spoke with when I dropped off the key afterward. Thank you, they both made it very nice & easy, and fast!

Anthony F. 
Évaluation :
5

Maybe I missed this, but better documentation regarding how much gas is required to return equipment with required amount of fuel.

William H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Unai R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katey P. 
Évaluation :
4

Nice friendly people and truck with ready for me. Thanks

Mamie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor T. 
Évaluation :
5

This was my first time using U-Haul. The van was great, employees were very polite.

John O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Marsellia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taneshia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Not a thing very satisfied

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nina A. 
Évaluation :
5

A new employee who mentioned he's only been working there a few days, (and I believe was from the Bronx) was super nice. He was helpful and was actually diligently sweeping out the back of a truck. Another gentleman checked in my truck. In and out, with receipt emailed, in a matter of just minutes.

Robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Winter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alena P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy P. 
Évaluation :
2

Wait time to pick up reserved trailer was more than an hour.

MichaelA K. 
Évaluation :
3

When I go to this location I expect to have long waits, and for the staff to not be super informative. They didn't even tell me how to return, or that I would be returning after hours. My truck's steering wheel was sticky and the cabin had a peculiar oder than I would normally ignore if the steering wheel wasn't sticky. I ordered two uhauls this week from this location and the first day they said they couldn't take my debit card, the second day they did. Its just a confusing process being made more confusing.

Nina Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kate J. 
Évaluation :
5

Hell yeah

John H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melinda t.  |  Expérience générale 
Évaluation :
1

Took me 45 minutes to pick up my uhaul when there was 2 people in front of me.

Alexander R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

billyj F. 
Évaluation :
5

This location has wonderful customer service I like storing my items at this location when I'm working out of town because I no my items will be safe

melinda t.  |  Premières impressions 
Évaluation :
2

Make trucks available and don't promise equipment that's not available. The people that work here are very nice and helpful and they are doin a great job, but the u haul organization is very unorganized and a pain to work with. None of the equipment I needed was available, someone came and took my truck that I had reserved for weeks ahead of time and I had to wait for another one to be available. It shifted my entire timeline for my move and made things significantly more difficult.

Shaman P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diana M. 
Évaluation :
3

The returning after hours was an awful experience. The website kept saying my session had expired and it was very unclear what I needed to do. Also, when they asked what time I was going to return the U-Haul van, they didn't even give me a heads up that it was going to be after hours so I had no idea what I was walking into.

Nina Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo W.  |  Premières impressions 
Évaluation :
4

People don't want to wait for the staff to come out for the return.

Gerard S. 
Évaluation :
3

The truck I rented was very clean. The staff was helpful. However, I was charged for equipment that I did that use specifically a handcart.

Joseph O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

spencer W. 
Évaluation :
4

WIFI on site that customer can use for faster 24/7 App service. The mobile checkout took almost 25 minutes due to poor cell reception and the time to upload and view vehicle condition

Kenneth F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg S. 
Évaluation :
5

The entire team is extremely fast and professional. I am in and out of there quicker than at any other rental store I've ever been to. Thank you Main Street Buffalo U-Haul

Larry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MONIQUEJ C. 
Évaluation :
1

I slipped on ice in the parking lot because it was not maintained at all. I have very bad bruising and am in a lot of pain. The truck was blocked in by a dumpster and another truck. The man working was nasty and rude to me and dismissed me when I told him I fell. He said “yeah I should shovel”. He finally got the truck out for me after being very unhelpful through the entire process and making me feel it was somewhere not his problem, and then he gave me a truck with less than 1/4 tank of gas in it. I was late to start moving, and the whole experience wrecked my day. I would really like a full refund to be honest. I regret ever renting through this company.

Rebecca C. 
Évaluation :
5

Return procedure in app was excellent. I didn't need to go inside and wait for a team member.

Neil W. 
Évaluation :
1

I was charged for a year for storage I never moved into and my credit was poorly affected I would never even consider using this service again even as a suggestion. Poor service and constant calls harassing me about a storage I was unaware I even had. Worst storage place ever do not even call these guys you will wind up with an outrageous bill you never knew you had.

Queen H.  |  Expérience générale 
Évaluation :
5

Thank you for a great experience. Everyone working here was very helpful and professional.

Mahreen J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Romona W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talina M.  |  Premières impressions 
Évaluation :
5

I've been a customer at this location since 2018. The staff has always been helpful, service always excellent. Sad to say goodbye!

Damone T.  |  Expérience générale 
Évaluation :
5

Had storage there for several years. Never had any problems. Staff was always great and helpful when needed. Would still be there if I still lived close to there!

Amanda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Expérience générale 
Évaluation :
5

Thank you U-Haul.

brady f.  |  Expérience générale 
Évaluation :
3

The elevator is burdensome and hard to use. The doors to the unit are too small. There is no light in the unit.

Tricia K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Howard C.  |  Expérience générale 
Évaluation :
2

The manager of the store is very rude. I don't understand how he got that position.

Baaqeyah M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonidas M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajvir K.  |  Expérience générale 
Évaluation :
5

A pesar de que tuve unos inconvenientes por información errónea y no muy clara desde Florida , la atención y ayuda que también me brindó 2 empleadas de servicio al cliente una cuando estuve en FL. Y la otra en NY que se me brindó en Buffalo NY fue muy buena y cordial. Muchas Gracias por sus servicios.

ovidio m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Martha H.  |  Expérience générale 
Évaluation :
5

Very helpful staff!

Adrian R.  |  Expérience générale 
Évaluation :
2

Lost about $38 in rent due to my moving date being moved up 3 weeks. I couldn't get refunded for weeks I would not be using it. My storage unit was a 4x4x4 upper unit and the ladder was always scattered and was a pain to move and load in. The unit itself is also not worth $50 a month. I was able to find a much bigger unit, almost triple the space, with a differn't company for only $86 here in buffalo. A unit of that size was going to cost me about $140/month at Uhaul. Staff was helpful, but your units are very overpriced for what you are getting.

Kyle F.  |  Expérience générale 
Évaluation :
1

The manager, Tajh King was extremely rude to me not only during my most recent visit to the Main St. location, but during my initial visit as well. He is extremely condescending and abrasive in his tone. He blatanly lied to me and told me that he didn't have any storage units available. I went to another location and was informed that there were in fact other units available at the Main St location. Tajh also took it as far as to completely skip helping me and attempt to help another customer when I was obviously next in line. When I spoke up about Tajh deciding to skip me he claimed he didn't see me, which made absolutely no sense considering that I was standing right in front of him. I plan to speak with Todd S and write a letter to your corporate headquarters in the very near future regarding my experience. Tajh has absolutely no business managing a customer service based environment. I would be surprised if this complaint is the first of it's nature the company has received regarding Tajh.

Jetaun J.  |  Expérience générale 
Évaluation :
5

So grateful to U-Haul I was in a jam and when I needed help the most they were right there ... Very friendly atmosphere 2 

steven b.  |  Premières impressions 
Évaluation :
5

The young man working the front desk did a great job

Adrian R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwaine T.  |  Expérience générale 
Évaluation :
1

This was the worst part moving experience. There was a lock w/an access denied paper attached My bill was paid on the 28th of January. The supervisor prevented us from using the freight elevator.

Dominique w.  |  Expérience générale 
Évaluation :
5

Really helpful staff. Definitely recommend!

Debra S.  |  Premières impressions 
Évaluation :
5

I have never had any issues, everyone polite and professional, store manager awesome!

Jackie Y.  |  Premières impressions 
Évaluation :
3

Storage was safe & clean, never a major problem.The hours werent late enough & didnt match website.Slow tricky elevator, 3rd floor walk-up with broken hand rail, & my unit's door was narrow & damaged.

Mark P.  |  Expérience générale 
Évaluation :
5

Good experience

MICHAEL T.  |  Expérience générale 
Évaluation :
4

No comment

daniel s.  |  Expérience générale 
Évaluation :
5

Very helpful staff!

MICHAEL T.  |  Premières impressions 
Évaluation :
5

Very easy

karen c.  |  Premières impressions 
Évaluation :
3

T

Samantha S.  |  Expérience générale 
Évaluation :
5

From my pick up in Daytona to my drop-off in Buffalo, the service I received was great.

Brian C.  |  Réservation 
Évaluation :
4

What could have made it excellent was limiting the wait times. It felt like having only one person at the desk increased waiting times. I would usually have to wait for 15+ minutes. Good otherwise

TIFFANY J.  |  Expérience générale 
Évaluation :
4

Very nice and helpful staff. I go there for all my storage and truck rentals.

Amanda P.  |  Réservation 
Évaluation :
1

I made two reservations that did not exist when I went into the store. I've never dealt with anything like this. I use storages often. As I walked in to get in line, the clerk was yellin @a customer

ANGELA A.  |  Réservation 
Évaluation :
1

No one answered the phone on my day to arrive. I was not going 2 pay for shipping ,movers, & a hotel for 10 days. I'm stuck waiting in hopes 2 reschedule. I believe my unit was given to someone else

ANGELA A.  |  Réservation 
Évaluation :
1

Poor, i move-in changed to 29th from 800 #, local facilty never got message I showed up and was told come back in AM. Storage was advertised as 10x4x8, it was more like 8x3,4x6.5. Went to LifeStorage

Timothy H.  |  Réservation 
Évaluation :
4

the issue i have with Uhaul storage is the $15 late fee. I recieved emails and letters clearly stating that it would be waived if i sign up for auto pay. i did and was told by the mgr no to waiving it

Joseph M.  |  Expérience générale 
Évaluation :
4

Initially the staff was rude and unaccommodating... no one would even answer the phone. By the end of my experience they were MUCH more friendly and I just stopped trying to call when I had a question

Samantha H.  |  Expérience générale 
Évaluation :
4

The storage unit had a light fixture with bulb, but no power. Only negative thing about the space.

John S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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