Customer Reviews for U-Haul Moving & Storage at Milton Crossroads

3 772 évaluations

8000 Lawson Rd   Milton, ON L9T5C4
(Steeles Ave and Lawson Rd Right across from the Wal-Mart and Canadian Tire)

(289) 350-1319

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(289) 350-1319

8000 Lawson Rd
Milton, ON L9T5C4
(Steeles Ave and Lawson Rd Right across from the Wal-Mart and Canadian Tire)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

FREDERICK H. 
Évaluation :
5

Thanks to the site team, they were all helpful!

Yasir A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRYDON W. 
Évaluation :
5

You are doing all the right things. Keep it up. I was extremely satisfied with the location and its staff

Harold D. 
Évaluation :
5

Additional parking when one arrives to pick up rental.

RONALDF B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammed A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Naveed Y. 
Évaluation :
5

The labour help we selected through the website was a disappointment. I know they are a third party to U-Haul which is why I didn't slam you on the rating however it does raise a question as to how your company vets applicants who want to be listed as "movers". My guys were completely overwhelmed with the task. I've moved a few times and could tell right away when these two tried to move the first piece that I was in trouble. They struggled but loaded one truckload but at the receiving end they made up an excuse and simply left us with the loaded truck in the driveway. My wife and I were then stuck to unload. We are elderly and believe me, it was difficult. We ended up calling a local moving company at 3:30pm on Saturday, and they came at 7:00am Sunday and completed the job by 9:30am. My guess is that the two guys we originally hired would have taken 6 hours to do the job at 200 $/hr = approx 1 200 $. The movers we hired to replace them cost all-in 1 300 $. So marginally more. But It was the stress/panic/scramble we could have done without. Having said that, the two guys did tell us to login and "cancel" their job. we did. so I thank them for telling us to do that. If I was a betting man, I think this may have been the two guys very first job. Old Adage = you get what you pay for seems to be appropriate in this case.

RICHARD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cem Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amir S. 
Évaluation :
1

Complete rip-off !!!

DONALDSTEPHEN F. 
Évaluation :
5

It has been a long time since I rented a u-haul the people were great .

charles N. 
Évaluation :
5

The 2 gentlemen in the yard were very nice and helpful. I believe the one gentlemen's name was Chang and the other Lee? Both very helpful and professional. Merci

PAULN H. 
Évaluation :
5

Extremely clean. Facility looks brand new. Rented a van and small storage room. 1st month free rent! Free door lock! Staff was very friendly and helpful (even when I set off the alarm). Don't forget to enter alarm code when entering and exiting storage area! You can back up your van to the loading dock and they have dolly carts to use. They give you a map so you don't get lost...lol Load your junk and roll it over to your room. Boom...done!

Kevin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean Pierre N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE M. 
Évaluation :
5

Two issues, both with locks/security. 1) driver door key lock did not work. Could not lock or unlock driver door with key. 2) no key provided for the rear roll-up door lock. Was not able to secure the door and cargo.

ANDREWG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson S. 
Évaluation :
3

It was very frustrating that I was assigned the storage 2 times and both of them occupied already. I need to went back to the front desk from warehouse twice to correct this. I dont know how storage system was so inaccurate. On 3rd time I got a vacant storage till then I was totally exhausted with all stuff moving from one point to another. Poor storage status management!

Himanshu S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Himanshu S. 
Évaluation :
5

Fast pick up and drop off

ASHFAQA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
1

They made me drop off to wrong location although I reserved and mentioned very clear.

Feyzi S. 
Évaluation :
3

Dropping off process, once you find the key slot in the building (not clearly labeled, and not near the main entrance) is very good. However, the picking process, where I was required to take three pictures of my drivers licence, provide my credit card information twice, then go inside the main entrance to ask where to pickup the keys…which was not marked at all, and once I found an open door that was close to the key drop box, I was asked if I could be helped after announcing myself. Once I asked for the key and presented the proof of rental confirmation, I was handed the key. While having to enter the credit card information twice, and having to take three pictures of my drivers licence was inconvenient, I was rather surprised how unprofessional the pick-up process was.

Peter S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALVARO C. 
Évaluation :
2

Mobile app didn't work properly. Didn't get text to do walk-around until after I had left the site. Got charged for 10 $gas even though I filled up just before returning the truck

PETERR K. 
Évaluation :
5

At point of sales contact on pickup of truck, rep should provide all info printed hardcopy on paper, not continuous emails and texts while customer is moving. Would have been nicer to review puck-up and drop off photo procedures on a hard copy rather than mobiles losing links and us having to call in to get an actual person on the line.

DOMINICK L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
1

The young man at the customer service desk has no customer service skills at all. He sent me outside to look for the rental without communicating to the other staff that I was there. After waiting for 10 minutes I called the office he answered and I said I'm waiting here did someone supposed to bring my rental? “He said keep waiting they should be there soon” No worries in the world for my time It was the first time that I have this terrible experience at this location

Nadya M. 
Évaluation :
3

Firs unit assigned was not the right size for me ( this is on me) so I requested a bigger unit when I went to review it it was not empty, so I got a third unit and the lock was missing. Trying to access after business hours ( Sunday 6 pm ) and the code does not work

Pablo L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AJAY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

The service offered to connect the trailer is incorrect. The staff did connect the trailer as instructed by uhaul but the training is incorrect. The connect of the safety chains should be twisted never wrapped. As well the tow dolly will not have the rubber hook band on the in tow vehicle safety chains which cause then to fall of and draw when the trailer was not loaded.

VITO M. 
Évaluation :
5

Steven really helped us putting the trailer on our suv. He tried couple of adapters. Very helpful guy.

NAEEM K. 
Évaluation :
5

Very friendly and efficient.

Jacquie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUHAMMAD Y. 
Évaluation :
5

Great focus on customer service.

MUNA S.  |  Expérience générale 
Évaluation :
5

Price was reasonable, convenient location, well lit & well maintened, supplies available, loading/unloading bays work for car& trucks, dollies available. & was able to get insurance & use my own lock. Cannot fault it at all.

Suzanne G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KERINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGED G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NELLYROSARIO A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALDRINDIAZ C. 
Évaluation :
5

Thanks

ABDUL WAHAB M. 
Évaluation :
5

Was all good. Thanks.

SALVATORE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul S.  |  Premières impressions 
Évaluation :
4

Add shoe covers to your list of products you can buy at store

JOHN S. 
Évaluation :
5

On time and ready to go, clean and safe and friendly staff to assist.

ROBERT LEONARD L. 
Évaluation :
5

I was supposed to pick up near in Caledon and my Location the day before was switched. This meant I went further over the mileage, used extra gas and had to drive out of my way to get the van. Super inconvenient and if it hadn't been so last minute I would've used an alternative company

Nicole P. 
Évaluation :
2

It took me half an hour to reach to the front desk to book reservation and like wise to drop the keys. Only one staff member is sitting on the front desk to handle the poor folk. One girl named Karims Idrees kept on talking to handsome guy for 30 min without considering the other clients. I am totally depressed with the attitude of the other staff as well. Very rude , not friendly and helpful. Totally pathetic.

MUJIB A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erika.Ronald k.  |  Expérience générale 
Évaluation :
1

Reserved a 15 foot truck 6 weeks in advance only to be told that the previous customer didn't return it so we were out of luck and they offered a cargo van instead. Very unhelpful and unsympathetic response from staff.

HEIDI W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Subhi M.  |  Expérience générale 
Évaluation :
5

Good service, professional and well mannered employees.

Tabassum F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MANSOOR A. 
Évaluation :
1

Iits was overprice

ANDREWS T. 
Évaluation :
5

I decided to change my drop off location last minute and called uhaul to make the switch. It was no problem at all.

Chad C. 
Évaluation :
5

I returned after hours. Took some time to figure out key slot. Please make it easier to find.

AJAY M. 
Évaluation :
5

It is an amazing service for moving.

Daniel L. 
Évaluation :
5

I have been a customer for the past few years and always had a great experience dealing with your staff. Great job!

Randy R.  |  Premières impressions 
Évaluation :
5

Your telephone booking process was terrible and not upfront . I called specifically because we wanted to discuss options for leaving the trunk in the city we were going to potentially. They did not diclose that this option would be costing a premium and did not explain the differences to me clearly. Thankfully the person at the location did this. I have had this level of dishonest interactuons with your company before. Your saving grace is the customer support after but maybe a good idead would be to work on this up front service. The location we picked up at was great and explained everything and all of our optuons clearly. Tthanks Milton u haul.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYH L. 
Évaluation :
2

The guy behind the counter needs some training in customer service.. speaks in a rude tone like he is doing us a favor by renting trucks.... which I confronted him with...the behicle was fine..the people not so much

SAJID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARETH D.  |  Expérience générale 
Évaluation :
5

excellent service over the phone and in person

KIERAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE M. 
Évaluation :
5

Great first time experience with uHaul. Only issue faced was when I came to return the van, I couldn't find any key drop box. So I ended up putting the key back in the same lockbox where I received it from. Luckily I remembered the pin code.

Talal Tashfeen Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

natasha h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Axel V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMER N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZEESHAN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FILOR M. 
Évaluation :
1

The “estimated fuel” as provided by your chart suggested I fill 69L. I put in 75L to be safe, which turned out to be about 20L more than what I actually needed to return the gauge to where I started. I asked for a break on the mileage (as you don't do fuel credits) and was told no. Poor customer service!

David E. 
Évaluation :
2

Slow customer service. 3 employees in the counter and only one helping customers. Took 5 minutes to have a second employee help. The online system was not working (verification code errors). So I ended up taking the truck 20'min after the original time.

ALFREDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGOSTINHO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHAJANE A. 
Évaluation :
3

Only one person was present to help customers at the front desk

Wilston D. 
Évaluation :
3

Rat poison was put in by British Texan McCain Thugs

KARTHIKEYAN L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RANDALLW C. 
Évaluation :
1

Respond to my complaints.

HUGHD W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALI A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULAIB P. 
Évaluation :
5

Very happy with my experience at this location. Staff was very friendly and helpful!!

RYAN R. 
Évaluation :
5

The guy behind the counter was friendly and very helpful.

Hollinsworth A. 
Évaluation :
2

Wally is not a good worker he put me on hold 3 times and it was hold it was just mute as there was no music or uhalu commercial that plays and each time I waited over 30 minutes to finally hang up and call back. The 4th time i called he did not even I was on hold I asked him he said no-one called to be put on hold wow....extremely slow. Noah was good I only came back because I called one time and he put me on hold for 15 min but actually came back and was able to help me. Sorry you need either train wally or fire him

rami N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

USMAN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHERR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARISHKUMAR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Naman G. 
Évaluation :
5

I've had positive experience at this location since its opening a few years back. Employees are courteous and helpful. I went to pick up a trailer last Saturday but forgot my connector at home. It was closing time but the gentlemen waited for me to retrieve it and hooked up the trailer after hours. The place is always clean and tidy. I would recommend this location to all.

HONGHAO Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWNS S.  |  Expérience générale 
Évaluation :
4

We reserved the truck for 10:30am but it was a good hour before we received the keys to the truck because you only had two people working the desk.

ROBERTL P. 
Évaluation :
4

Clear signage on where to pickup the vehicle and keys. Front part of the lot was very nicely organized. It gave the perception of front yard pickup when I needed to go to the back. Mobile process very nice.

Culver C. 
Évaluation :
4

Hi - I dropped the truck off and a service person took the truck and said he would look after everything which was excellent service. The only issue was I got a call to ask when would I bring the truck back. Well I tried calling and after a 5 minute wait the phone hung up and then tried again after a 10 minute wait I was hung up on again. Then I guess the details of my truck return was posted and I got an email of the transaction accurately completed. An improvement to the telephone support would make this an excellent rating. Thank-you

MICHAEL O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAWNS S. 
Évaluation :
5

The team outside was so nice and helpful. I couldn't find parking when I got there but they were able to help me right away. When I got back they took my empty boxes from me which was awesome. You don't see many workers nowadays going the extra mile so thankyou so much! Great staff!!!

JAMEN H. 
Évaluation :
3

Your on line check in and return system didn't work: check in required 2X attempts to get ID photo downloaded, then outside staff had no info about it and I had to stand in line afterall to check in. Return system would not take my photo of dash: saying not enough memory. Tried 3X including removing photos from my phone. Happy to see I wasn't charged the 20 $though.

JAMESR S. 
Évaluation :
2

The location was terribly understaffed. The staff themselves were very helpful, but three folks manning a busy location wasn't good enough. Took us over 25 minutes to get the truck assigned and put on the road. Need to have a proper key drop sign - we weren't sure but ultimately dropped it on a ‘best guess' basis into a Dropbox that wasn't very well labelled. The truck was an old one, over 106k miles or 170 000 km. It was evident we were driving a very old vehicle.

Mahesh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S. 
Évaluation :
4

There was a service light on as I left the pick up location. There was no one around when I returned the vehicle at 6PM so I went to the office / cashier and advised them - giving the mileage and fuel was full. Then left the facility.

donald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Numeriano C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward N.  |  Expérience générale 
Évaluation :
1

Lost our reservation and offered zero compensation. We're unable to provide appropriate storage fir our needs. Staff were rude and unhelpful. Totally unacceptable customer service.

MIKE B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul c.  |  Expérience générale 
Évaluation :
5

Great experience at the store

Aseem M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTA S. 
Évaluation :
5

More 26 ft truck is required

EHAB H. 
Évaluation :
3

this store requires better customer service. when I first arrived the person told me that the parts were not in, after some time he went and checked and did find that the hitch was in so I left my vehicle (about 10:30), I then had to call to see if my vehicle was ready (around 3;30) he told me they were having some issues, so I asked this person to call me before the store closes, I did not receive a call back and it was to late for me to talk to someone which left me looking for a drive to work the next day. I called back the next day (Monday) to see if it was ready, it was ready and I asked when it was completed and she said it was finished on Sunday, so I could have picked it up if you guys would have called. when I did pick it up the person behind the desk started doing the bill which was already paid for in advance. I then asked if it is complete with everything and it was not because the receiver/ball and locking pin were not there, so I do hope that I will receive a call soon telling me that my parts are in because the trailer hitch is useless with out these, it is now Wednesday and I have not received a call yet, very disappointed

Robert D. 
Évaluation :
5

The experience that I had was excellent so smooth fast very professional and I keep coming back to this location and Milton by James snow Parkway in Steeles I'm not sure if there's anything else that can be done to improve it because it's so far the experience is incredible and I'll keep coming back every time I have to get a trailer

Giuseppe M. 
Évaluation :
5

10/10

Harmit Singh S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicoleta C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christa s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roslen C.  |  Premières impressions 
Évaluation :
5

Everything was excellent. A straight and forward moving experience. Staff were friendly, helpful, and communicated clearly - very appreciative for their customer service. I also really appreciate the cleanliness of the facilities. This shows pride in the product and reputable dependancy on the UHAUL brand. There was only one small hiccup, where the lock that was supposed to be in my unit was missing, and had to wait for another one to be brought to me, as I could not leave my items unattended.

Joe D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher A.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Alyssa M.  |  Expérience générale 
Évaluation :
2

We go through so many time trouble to access our storage. Whenever we go their is a note ACCESS DINIED to get open wast our 1 to 2 hours. Even set up per payment with credit card, I received payment not received and late fee charged. Your phone and emergency talk button easily wast 30min to 45min. Lots things to need improved. Very tuff to get access to own rented storage.

FAIZ M.  |  Expérience générale 
Évaluation :
3

Availability of choices of indoor vs outdoor storage was limited. There were no outdoor storage units available.

Lorna F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen H.  |  Expérience générale 
Évaluation :
5

A very well run and friendly outfit in Milton. Merci

CHRISTOPHERA M.  |  Expérience générale 
Évaluation :
5

a great shout of appreciation to the staff that assisted. she deserve all the stars there is.

HOWARDD T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D.  |  Expérience générale 
Évaluation :
5

Clean and orderly. Easily accessible. Good and respectful staff.

Bethany S.  |  Expérience générale 
Évaluation :
4

Very little parking, there was always a long wait, usually only one person working the counter. Staff very knowledgeable, great service.

Andrew L.  |  Expérience générale 
Évaluation :
2

Truck was not ready upon arrival, took 30 minutes to locate and supply. Storage unit was locked out, could not get any help after hours. Very disappointing experience. I would appreciate a call about my experience 905-598-4575. Faisal

FAISAL M.  |  Premières impressions 
Évaluation :
4

Not informed on entry procedures. Did not know that you have to sign in on outside and also inside or alarm goes off when opening storage lockers. Mattress carts are not wide enough (10 inches) most mattresses today are 14 to 16 inches . Very impress on cleanness of storage lockers and customer area.

richard c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelo R.  |  Expérience générale 
Évaluation :
1

I made a reservation for a large storage and when I got there with my truck full and ready to be unloaded and stored, I found out that there was no storage available.

Nicoleta C.  |  Premières impressions 
Évaluation :
5

Very fast and convenient move in process. Facility is very clean and well maintained. I highly recommend U-Haul in Milton. Staff is great. I had a pleasure of dealing with different employees each time and each time the service was excellent.

BARTOSZ S.  |  Premières impressions 
Évaluation :
4

Prefer having more moving carts available

alex s.  |  Premières impressions 
Évaluation :
5

Vanessa, is indeed a Wonderful asset to the UHaul Corporation, She is friendly, very knowledgeable and goes out of Her way to help the customers out. Lucky to have Her in Her capacity. Her professionalism reflects onto Her team.

mike w.  |  Expérience générale 
Évaluation :
5

The staff were extremely helpful and pleasant.

Kirk M.  |  Premières impressions 
Évaluation :
1

Made arrangements back in April for both a 20" truck and a 10" foot aware storage unit ti discover no 10" foot square was put aside fir me , had to go to Milton location with a major delayment with 6 people that I paid for to use 3 extra hours in move. Then was told I had to pay for extra mileage charge fir the travel distance that I had accrued . Very upset and disappointed. I also have to now take my possessions out July 14 in a move upcoming and travel 40 minutes as apposed to 15 minutes from my original destination in port credit . So not only upset but now I have to pay out more money to movers fir the distance they must travel to make my movie. Plus your fee of travel fir the truck coming July 14 2021. Your customer john brucki .

JOHN B.  |  Premières impressions 
Évaluation :
3

I have used the storage for one month and left two days before my due date and next month I got a letter saying it’s time to pay for next month I called the office and talked to a gentleman he said oh so sorry we will fix it and two months I get a letter again final notice with 284 dollars to pay called again talked to a man from head office he told me the Uhal ni Milton will call me back on Monday and today is Wednesday nobody has called me yet???

Anna C.  |  Expérience générale 
Évaluation :
2

Experienced lack of communication with staff in a timely manner. Was locked out due to administrative errors even though paid in full for the year. Not competitive with renewal quotes.

Neptune Retail S.  |  Expérience générale 
Évaluation :
5

I am extremely happy knowing the my belonging are3 in safe place

luay a.  |  Online Move In 
Évaluation :
3

The customer service person who checked me in on June 19th was very friendly and efficient. She seemed to genuinely care about my needs and went the extra mile to get me a unit on the first floor.

LINDA S.  |  Premières impressions 
Évaluation :
5

This place is very well managed and kept clean. Customer service service is very fast and efficient

James T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andrew T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lester C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George C.  |  Expérience générale 
Évaluation :
5

I booked and paid online. The experience was great and trouble free.

Steve P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P.  |  Expérience générale 
Évaluation :
5

This experience and easier and better than I thought it could be. I was sincerely impressed with the facility and the help that I received there.

Michael M.  |  Premières impressions 
Évaluation :
4

The facility is clean and has an area for recycling furniture which is great for the environment. The only thing I would have to say is that the price to space ratio is a little high. Also, I thought we would be reimbursed for the time we did not use the unit but has paid for. We closed it 7 days earlier and received no credit which other storage facilities do provide. Aside from that, no complaints. The staff at the Milton location are friendly and helpful. A job well done.

Vanessa K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chandra B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

vasko n.  |  Premières impressions 
Évaluation :
5

Thank you for your service

Christopher A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEHBOOB R.  |  Expérience générale 
Évaluation :
1

I am very disappointed with the over all experience, Staff is very professional and helpful but over all booking or computer system is very poor. I wasted 2 hours on May 24th to add an additional storage space, I was told to find an empty unit anywhere so staff could assin to me, I found a unit with help of your staff, and it was done in correctly. Units assigned to me by your staff with my locks and 2 units were locked by your system by non payment. It costed me 250 $extra with movers and lots of stress and time wasting.

Amir Q.  |  Expérience générale 
Évaluation :
5

A few little hiccups but the staff on site especially Phillip, Stella and Wally made sure everything was correct and made sure our experience was a positive one! These three individuals are assets to your organization and should be recognized as such!

daniel j.  |  Premières impressions 
Évaluation :
1

Poor organization skills!! People have to be trained. I went because of my past experience. Someone should call me so i can list the events. Poor customer relations. The general manager did not even respond to my email

Norman K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMER S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike B.  |  Expérience générale 
Évaluation :
5

My experience was excellent but could use more carts as there were none available at the time I moved my belongings in to the unit.

lori M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lester C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELDON M.  |  Premières impressions 
Évaluation :
5

I had a storage unit with u-haul for about 3 years. Every-time I visited it was clean and well maintained. All security and fire systems seemed new and in good working condition.

ADEL H.  |  Expérience générale 
Évaluation :
5

Beyond my expectations.

jerry p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helen m.  |  Expérience générale 
Évaluation :
5

Nothing but a great experience in every way from the cleanliness to the staff.

stephan H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mughees A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

hector r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samah A.  |  Expérience générale 
Évaluation :
3

Your front staff is not friendly. Especially the females staff. Some of the staff was not following covid-19 rules.

faiz m.  |  Premières impressions 
Évaluation :
5

Vanessa was extremely helpful. She answered all of our questions and processed our rental agreement in a very short time. Exceptional service. Sergio

Francisca G.  |  Premières impressions 
Évaluation :
5

Very convenient , well trained and decent staff , both Karimaand Miranda are extremely wonderful support , went above and beyond in explaining the best options , well done ladies you made our decision so easy Keep up the good work

HARIS I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex s.  |  Premières impressions 
Évaluation :
3

My vehicle was stored in the warehouse. It was dirty and dimly lit. A few times I could drive in without putting in my code. The big door was left open at times.

tom g.  |  Expérience générale 
Évaluation :
5

Everything about this location was great. Staff was lovely, helpful. Great, roomy, clean storage spaces (I had rented two different sizes during the year, both exactly as described) I appreciated the two separate loading docks, both indoors, which made moving things on rainy / snowy / cold days super easy and comfortable. Staff understood my needs due to a small disability and put me as close to the front doors as possible. SO much better than the current storage facility I'm at. Unfortunately I moved over 130k away otherwise I would have kept the Milton location.

Laurie E.  |  Expérience générale 
Évaluation :
5

very nice facility and staff. great security systems

William M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ghani A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCEJ C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ibrahim M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayesh N.  |  Expérience générale 
Évaluation :
5

Nice place for ssfe storage

Suresh C.  |  Expérience générale 
Évaluation :
5

Staff and management were amazing

Rhonda M.  |  Premières impressions 
Évaluation :
5

To many alarms but far better then I expected. Plenty of moving carts , lots of room. I would recommend to anyone

jerry p.  |  Premières impressions 
Évaluation :
5

Thank you for all you helped me with.

Colin E.  |  Expérience générale 
Évaluation :
5

Thank you very much with your help Vanessa!

Tarek S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherry D.  |  Expérience générale 
Évaluation :
5

The storage facility is very clean and easy to use. Th gentleman that I dealt with was very helpful and explained very well how the storage facility works and the access to the facility.

Angelo R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ante R.  |  Expérience générale 
Évaluation :
5

We had 2 storage units at this location. It was always maintained and clean when ever we had to visit. The staff was helpful when we needed something. I would recommend using this storage facility.

Adam M.  |  Expérience générale 
Évaluation :
5

Because of our need to relocate both our home & business, we have experienced a number of storage companies; Public Storage, U-Haul, Apple/Access & SmartStop. The last 3 had indoor climate controlled units. Apple/Access were just not clean. U-Haul was far better, but did not have the size required (10x30) when we need to rent. SmartStop was the best. Your bay doors are the best. The lights really aid to the safety and provide excellent information regarding when to enter or leave. The facilities at Lawson & those of SmartStop are superior because they were built for that specific need. Apple/Access have adapted warehouses to meet their needs; which in my opinion, just did not work as well as yours. Miss Vanessa, the manager, was very helpful and was always smiling.

David G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephan H.  |  Premières impressions 
Évaluation :
5

Very clean, well lit up, secured safe storage facility.

Dan G.  |  Expérience générale 
Évaluation :
5

The Team in Milton were always friendly and professional and willing to assist at every opportunity.

Stephanie P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julie p.  |  Online Move In 
Évaluation :
4

This is a clean and well lit facility close to everything.

Kenneth M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWAKU A.  |  Expérience générale 
Évaluation :
5

U-Haul storage at Milton cross roads is amazing! I was there for over a year and never had any issues. Always clean and well taken care of, and plenty of bays to move in and out. Vanessa, the general manager, is incredible! She does her job thoroughly and professionally, always displaying a high level of empathy and compassion, and willing to go above and beyond to ensure customer satisfaction. I highly recommend this particular location for a of your storage needs!!!

Anne D.  |  Expérience générale 
Évaluation :
5

Thank you for the friendly and thorough customer service while I had trouble with my credit card!

emmanuel p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tianxiang L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tianxiang L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arasu K.  |  Expérience générale 
Évaluation :
5

Really liked their professionalism. Very courteous, excellent staff. To me the best storage in Milton

sONIA T.  |  Expérience générale 
Évaluation :
5

All I can say is thank you for keeping me informed on my monthly charges and the experience was most welcomed

laura w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branko A.  |  Expérience générale 
Évaluation :
4

only complaint is that the units are picked by the system and I could not get a unit closer to my other two units

ANDREA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEY B.  |  Expérience générale 
Évaluation :
5

Walter was great! Although hey.... there is a rodent trap in my unit... is this supposed to be there? Thanks, Jason

Jason D.  |  Premières impressions 
Évaluation :
5

U-Haul storage was the best storage facility I have used. Well lit, secured and safe, clean, and reliable. From now on I'm using U-Haul for all my storage needs.

Dan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINALDB S.  |  Expérience générale 
Évaluation :
5

Excellent customer service for the Milton Ontario location. Beyond my expectations during this challenging Covid year, I appreciated everyone's support. Merry Christmas to all!  Viera

viera p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helder s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin D.  |  Expérience générale 
Évaluation :
5

Wonderful Place. I am 100 % Satisfied with the services I got and strongly recommend the business.

Sajid C.  |  Expérience générale 
Évaluation :
1

booked online, then did same thing in the office, all my requirements wasn't met. i believe i was overly charged, and i made nothing less then 3 calls before i went in person. and what i was told in person was different from what i was told when i called. not looking forward to using U-Haul. Services in the future.

Ayokami E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

judy i.  |  Premières impressions 
Évaluation :
5

I was really impressed with how clean and well kept this building was. The line at the desk was never long and the staff were friendly and we never had to wait for a spot at the loading docks.

Shannon B.  |  Expérience générale 
Évaluation :
4

Just wondering why none of your staff wear masks?? The attendant that was signing us in to rent a truck and storage, coughed a couple of times into his hand and passed me some paperwork. (Not that I think he was sick but in today's world...not appropriate.)

stephen a.  |  Premières impressions 
Évaluation :
2

The text message that was sent did not tell me to enter the code at two different locations. The phone help didn't know that either. Uhaul phone help was wonderful but after 2 hours and then trying to contact Milton staff I still couldn't enter. We were charged for the first month even though we had a one way rental.

BRIAND M.  |  Online Move In 
Évaluation :
4

4 stars because there is no way to contact the location directly t make any changes. the call to customer service is a long wait.

Jayesh N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saravana Kumar R.  |  Expérience générale 
Évaluation :
5

Vanessa and Zack went above and beyond our expectations for Uhaul service. They were both, patient, friendly and accommodating. We had to unload our uboxes into a storage unit and all of the staff we encountered along the way were very helpful as well. Our experience with Uhaul Milton was a welcome change to the poor customer service and experience we had to deal with from the se marine drive location in Vancouver. Our experience with Uhaul Milton Lawson Rd location really restored our faith in Uhaul and we look forward to using your services again when we move out of our unit in the bee year.

Lisa C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cyrille T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed K.  |  Expérience générale 
Évaluation :
1

My experience at This particular location was disgraceful. I have booked a size 20 truck 2 weeks prior only to get there on the day and was offered a size 10 truck. Naturally I was angry but what got me really upset was the guy at the front desk. He could not even apologize, instead he told me to go call 1800 Uhaul and register my displeasure with them or not take the size 10 at all. I was shocked at his response, he was very rude. Another lady came out and appears to be the manager, she said she didn't like my tone and decided to cancel the size 10 truck too anyway. She said she Uhaul does not rent to my type anyway. I was left with no truck that day and my whole day was ruined. I am a black man, and I genuinely believe I had my first direct racial abuse that day. Otherwise, what does she mean by "Uhaul does not rent to my type anyway". It was disgraceful. If my size 20 truck wasn't available, I understand these things happens and I expect the customer service person to apologize, atleast show a bit of empathy. His words were "dude we only have a size 10, take it or contact uhaul" . I could go on, it was disgraceful.

Sakiru B.  |  Expérience générale 
Évaluation :
5

only comment that I have is, I was still in the facility after 10 pm, and it would not allow me to log out of my visit. Please make sure my access is allowed on my next visit.

ANDREA F.  |  Premières impressions 
Évaluation :
5

Waiting in line for over half an hour and couldn’t reach them on the phone at all

Jonathan p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joanna l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gurmail K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

millicent l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parul B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed K.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

keesha l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

colin b.  |  Expérience générale 
Évaluation :
5

Excellent facility and very professional quality service.

john j.  |  Expérience générale 
Évaluation :
5

ROY MADE RENTING EASY AND CONVENIENT. HE WAS ABLE TO ANSWER QUESTIONS AND TAKE CARE OF EVERYTHING WE NEEDED. PLEASANT EXPERIECE

william m.  |  Expérience générale 
Évaluation :
5

Amazing staff and facility

Saravana Kumar R.  |  Premières impressions 
Évaluation :
4

only the return of the truck procedure was a bit difficult. When we returned the man at the return area just told us to leave the truck and go. When i went online i found out we had to take photos and enter info so we had to go back. Storage area was great.

Chantelle P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine P.  |  Premières impressions 
Évaluation :
3

I did an online rental(without going to the physical store) and the unit allotted was pretty much in the other corner of the entry point/elevator. I do notice that most units this size are empty as I walk to my unit. And the unit was not locked with a tag that could be broken as per the email. Rather it was locked. So I had to go all the way back to loading area, drive to the front office and then do it all over again. The unit and facility is pretty clean and the next visits were smooth. Still not so happy with the 'faraway' unit with so many empty units in between.

Anandh Arjunan G.  |  Online Move In 
Évaluation :
5

Great prices compared to similar units in Milton. Friendly staff. Extremely clean. Would highly recommend to anyone in the Milton area. Mike Prong

mike p.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer S.  |  Online Move In 
Évaluation :
4

Wait times to meet staff for anything is pretty much 10-15 mins everytime.

Anandh Arjunan G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Branko A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nigel g.  |  Expérience générale 
Évaluation :
5

Vanessa was terrific... professional and excellent attitude.

dean M.  |  Premières impressions 
Évaluation :
5

Milton location on Lawson Rd provided me with EXCELLENT customer service. The staff were friendly and knowledgeable. One suggestion to maybe have another person on the shift to ensure the phone calls are answered and not required to be put on hold all the time. It appears this a busy location and another body would be required on a shift. Nonetheless I would certainly use them again.

DEBORAH F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YIU-HUNG W.  |  Premières impressions 
Évaluation :
5

Staff are always courteous and polite. Very clean , organized location.

BRIANS R.  |  Premières impressions 
Évaluation :
5

Staff at this location are always polite, efficient, and professional.

soomy b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula B.  |  Online Move In 
Évaluation :
5

Really nice staff, just darling, very pleasant and patient and accomodating. One young lady in particular has been extremely helpful to me. I believe her name is Taylor and she deserves a big thank you and a shout-out. The facilities are cleaner than some hotels I've been in!! Very happy with the location, service and, well, everything actually. :-)

Laurie E.  |  Premières impressions 
Évaluation :
5

Thanks

GILMORE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sanja P.  |  Premières impressions 
Évaluation :
5

Everyone was so nice and so patient. (Even with the screaming customer beside me)

Joyce F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zoltrin t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

stacey h.  |  Premières impressions 
Évaluation :
5

Perfect customer service where we were treated with respect. The salesperson explained everything to us and even went with us to show us how to access the storage area. Very satisfied customer

KEITH M.  |  Premières impressions 
Évaluation :
5

Gentlemen that helped me was very friendly and polite.

Aldo R.  |  Premières impressions 
Évaluation :
5

Nothing to add.

Donald D.  |  Premières impressions 
Évaluation :
5

This is a very big U-Haul office. I had a very wonderful experience. Staff are very friendly, helpful and professional. They go the extra mile to help customers. The manager Vanessa is very nice.

olu i.  |  Premières impressions 
Évaluation :
3

Too long to process the service , employees at this location need more training for how to use the computer. Even the guy copied my name from my driving license wrong 樂樂

nASHAT w.  |  Premières impressions 
Évaluation :
4

Great service, great facility

Joseph M.  |  Premières impressions 
Évaluation :
5

GREAT SERVICE

andrew r.  |  Premières impressions 
Évaluation :
5

The only way it could have been better is if you had waved a magic wand to load and unload the truck for us. :)

Andrea M.  |  Premières impressions 
Évaluation :
4

Everything about the truck rental and subsequent unit move-in was excellent. The facility is great. The process checking in/out at the front desk was a bit slow... maybe due to long weekend.

mark h.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de bâtiment
    Historique

    Nous avons un programme de récupération adaptative visant à améliorer l'environnement!

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