Le client n'a pas laissé de commentaire.DRAYLA C.
Customer Reviews for U-Haul Moving & Storage at N Sam Houston & Antoine
Pour nous contacter
Houston, TX 77066
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jovan M. | Expérience générale
Le client n'a pas laissé de commentaire.JUAN G.
Le client n'a pas laissé de commentaire.EVER S.
Excellent customer service definitely recommend.VIRGINIA S. | Premières impressions
Le client n'a pas laissé de commentaire.Joe V.
Le client n'a pas laissé de commentaire.SHARON M.
Please train these people in "Customer Service" They all are lacking these very important skills.DEBORAH C.
The manager was great. But had to go through 3 trucks because unfortunately the catalytic converters were stolen off a lot of the trucks. Should have security onsite so this doesn't inconvenience customers and staff.GREGORIO G.
Le client n'a pas laissé de commentaire.lakuta t. | Premières impressions
Le client n'a pas laissé de commentaire.Quintin J.
Everything went well and the fellow who was in the yard who helped with pickup/drop off was a great guy; really enjoyed working with him. The one thing of note though is that with the trailer I got is it looked like the hitch had a slight tweak to it, like maybe someone prior had jack-knifed it a little so it made it difficult to get on/off my ball hitch. Just wanted to bring that up as something that should perhaps be attended to before rented out to the next person so they don't have to deal with the same issues I did.John V.
Le client n'a pas laissé de commentaire.HENRY M.
Le client n'a pas laissé de commentaire.SHARON M.
The gentleman that checked us in was friendly and helpful. He explained the check in process well.THOMAS T.
Le client n'a pas laissé de commentaire.PETER E.
Third stop of the morning to get my reserved truck. Not happy about that.PATRICK P.
Le client n'a pas laissé de commentaire.LONG N.
Le client n'a pas laissé de commentaire.SAMUEL G.
Le client n'a pas laissé de commentaire.Ana c. | Expérience générale
Le client n'a pas laissé de commentaire.ALEX A.
It was a blessing you had this trailer available.AUDI J.
ðŸ˜Š smileMICHEALE S.
Le client n'a pas laissé de commentaire.AVIER B.
Le client n'a pas laissé de commentaire.Tim M.
Service flawlessCHARLES M.
Le client n'a pas laissé de commentaire.Emma C.
Le client n'a pas laissé de commentaire.Rephael H. | Expérience générale
Le client n'a pas laissé de commentaire.REMON S.
Checking the truck after hours was a pain. I just could not get the location to work. My phone battery ran out and i give up. SO i just deposited the keys and left. There must be a better way.FEERYAD K.
Le client n'a pas laissé de commentaire.MILAGROS C.
Le client n'a pas laissé de commentaire.ASHLEY C.
Le client n'a pas laissé de commentaire.JOSEPH S.
Nothing at this timeBELINDA A.
I was over charged for gas and I have the pictures to so where they over charged me I was told I would be credited my money back but it has not been credited back yet and it has been almost a month now so no I will recommend anyone to use u-halGWENDOLYN H.
Nice personal Exelent attentionALBERTO M.
This location is the best. They have everything available, the staff is professional and friendly. Easy pick up and return. Always ready to help. ThanksRANDALL W.
Hire more employeesMICHAEL R.
Le client n'a pas laissé de commentaire.RODRONDA S. | Premières impressions
Le client n'a pas laissé de commentaire.Michael H.
The guy hooking up the trailer forgot to latch the doors and I had to stop on the highway to close and latch them. Also there were several furniture pads wadded up and under it was some trash. No big deal, but accustomed to better service from U-Haul. Customer service people were very helpful, but the outside personnel needs a little more guidance.Cameron H.
Le client n'a pas laissé de commentaire.Son L.
If this was the first location that Uhaul recommended, I couldn't even find the location.SHANNON S.
Le client n'a pas laissé de commentaire.Randal B.
Bad experience- The truck was not cleaned or inspected. Just gross! Luckily I brought Lysol and hand sanitizer with me. Truck had a bad wheel on the passenger side. You can see the thread in the tire and was slight bent leaning toward the wheel walk of truck The truck was shaking the entire time. They did not give me the appliance dolly that I requested. I made a reservation online. I had to stop my process and turn around to get the dolly. That put extra miles on my trip.Danise H.
Don't make me stand in the rain, waiting on you to complete the trailer hook-up, while you talk to your manager.NICHOLAS S.
Le client n'a pas laissé de commentaire.Jaime D.
Le client n'a pas laissé de commentaire.DEMOND R.
Le client n'a pas laissé de commentaire.ALICIA G.
Le client n'a pas laissé de commentaire.DAVID L.
Everything was goodHECTOR G.
James is EVERYTHINGâ€¦..he nailed customer service and customer satisfactionCENTERAH M.
Asociales at Antoine location were very helpful and polite as for the little York location it was a terrible experience. The associate very was rude . Man cancelled our contract without previous notice. "His business sounded that he was a fraud" Thank you Antoine locationANDRES R.
I had a reservation for 8am. Due to a U-Haul app issue I had to leave and come back later. My reservation was cancelled after a couple of hours. When I went to store when it opened, they took 45 minutes to decide on whether or not to get me another truck even though my original truck was still and available. Finally they decided to rent me a bigger truck after a manager finally intervened. I was very patient but, I only got upset when they tried to decide what to have for lunch among the four of them behind counter instead of resolving the issue.STEPHEN A.
It was so fast and easy! I highly recommend!CRISTINA R.
Le client n'a pas laissé de commentaire.ALEJANDRO G.
Le client n'a pas laissé de commentaire.MARKUS H.
Nothing. This may have been the best Uhaul experience I've had in years.Edward K.
I am Nellie Hunter, and I want you to know that your staff is very professional and kind.NELLIE CREW H.
I drove 30 miles to this location because Sugar Land locations did not have a basic car hauler and the system that was supposed to call me with availability never called.CARLOS G.
Appreciate the helpful staffKENNETH S.
Le client n'a pas laissé de commentaire.BRANDON C.
Le client n'a pas laissé de commentaire.TREVEON S.
We set our reservation weeks ahead of time requesting a pick up in the copperfield area, this didn't happen, so frankly I am disappointed in your reservations department and willingness to work with me the customer, without customers there would be no UHaul.WILLIAM B.
Le client n'a pas laissé de commentaire.Daniel G.
Excellent service à la clientèleJERRY S.
Le client n'a pas laissé de commentaire.JOSIE P.
Make sure the truck is clean so your items want have oil on the bottom of each item that is loaded.PATRICIA W.
Excellent service and facility will use them again when needed. Thank you U-haulJAMES S. | Expérience générale
I reserved the trailer until 8:00pm. I knew I was going to be a little late so I called and asked if I could keep it until 9:00pm. The guy I talked to said no problem, I'll take care of it for you. Then about 40 minutes later a woman called me asked if I had returned it because it was due back at 9:15am. I told her I spoke with a guy and it was supposed to be PM not AM. I picked it up at 7:15 and reserved it for 13 hours. Apparently the guy made a mistake when he adjusted the time. She seemed lost and said ok. I returned the equipment at 8:30pm and the next thing I know I was charged for two days instead of one. I was not told I would be charged and additional day. If they would have told me I would have brought it back on Sunday instead of going out of my way to bring it back within the agreed time. I'm not happy I was charged when I did what I had agreed to do with your employee. I want my money back for the additional day.Lynn R.
Le client n'a pas laissé de commentaire.ARTURO G.
Trailer was not yet available when I got there.RODULFO M.
Le client n'a pas laissé de commentaire.MICHAEL C.
Le client n'a pas laissé de commentaire.RANDY S.
Le client n'a pas laissé de commentaire.Chase M.
Le client n'a pas laissé de commentaire.KENNETH L.
James had very, very poor customer service skills. He does not need in front of people or he needs to be trained on how to interact He seems to be unclear on his responsibilities of interaction. He also sloop down in his chair and drinks water while is talking with customersPELLOM P.
Le client n'a pas laissé de commentaire.Gary H.
Le client n'a pas laissé de commentaire.JOSIE P.
Company charge extra fee and waste my time . Really disappoited. On saturday ( july 31, 2021) we come to pick up the car although we have an appointment already but they don't have car for us . My appointment pick up at 9:30 am We wait for 2 hours to pick up the car. Employee work at cashier told us. Because they waste time us so that they accept us return on next day but they don't charge extra fee . Next day , on sunday we return the key on time and early in the morning. We don't know sunday they are closed . When i check the bank and they charge me extra fee ( dolly for 20 $but we only rent one day - extra 10 $) Gas charge extra 8 $and we take a photo before we pick up ( it not full) we fill gas the same. But i don't mind for this. They charge extra 14 $for insurrance per day . We only rent one day . But my receipt 28 $????? I call for company and ask them because they charge wrong and we want to know the reason. We call 2-3 times but they answer they are busy, they have lunch, they call me back or wait for a minutes. Next day i call back and The lady on the phone answer her manager not here yet. I try to explain we call her yesterday and She promise She call me back but She doesn't. She remember and She said just wait a minutes She leave phone for manager and give refund back on my account . But i check the bank they charge me 234 $Reality, we rent 120 $. I don't think they extra a lot of fee after that like this. I need they look back my case before charge something fee not true . Moreover, improve on the way and set up simple for customer to pick up key . We waste whole in the morning to get in line although have an appointment already. They have many car in front at parking but cashier told us they not enough car to pick up ??? And many customer waiting long time same us and they leave this location and go another company to rentdiana C.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.JAMES S. | Premières impressions
Le client n'a pas laissé de commentaire.PAMELA P.
Below average because they lied about the mileage at the end of our rental term. I come from a long line of professional drivers and my fiance is currently a driver. I have been taught since an early age how to calculate my mileage. My storage unit was 4,1 miles from my house and we took three trips. So I doubled the mileage and added a little extra to calculate to and from the U-Haul location. The first part of the experience they gave amazing customer service; but I would have to say the lie on the end killed the deal for me. I will never recommend them to anyone and/or use their services in the future. I went online today to find movers for my son for this Saturday and for myself in the months to come. Sincerely, Malcolm Robinson & M. Suzette KibbleHicksMALCOLM R.
Le client n'a pas laissé de commentaire.Cassandra M.
Waited too long for service repKATHY C.
Customer service was seriously awful. The guy was on the phone with his girlfriend and then ordering pizza and I didn't know if he was talking to me or the cell phone most of the time we were talking. Nothing was explained to me and when I returned the truck I was told to park it Under an awning and someone would be with me so I parked it. I waited as FOUR EMPLOYEES walked past me and one even said put keys in cup holder and again someone would be with me, then Finally an older gentleman came out to his car and on his way he sees me standing in the 90 degree heat and asked me if I needed something. I said I was told three times someone would be with me! He laughed and said no you just need to leave the keys and goâ€¦so I better not get charged for ANYTHING cuz I put the gas back at half full and cleaned out the cab and the back of the truck!!! But no one checked it in front of me!!!MICHELLE T.
Le client n'a pas laissé de commentaire.LEO F.
the trailer would not easily come off the Hitch. Had to use Jack to lift up the hitch after much struggleMICHAEL C.
Le client n'a pas laissé de commentaire.dynastee r. | Expérience générale
Le client n'a pas laissé de commentaire.Curtis A.
Le client n'a pas laissé de commentaire.Jovan B.
Tire pressure was low and I questioned if it may have a nail. They said it was due to the heat and put air in the tire. Tire continued to lose air and was low upon return. Only 1/4 gas in tank.Mario T.
Le client n'a pas laissé de commentaire.Paul S.
They were very polite and help us right awayGWENDOLYN H.
More CashiersRODNEY O.
Le client n'a pas laissé de commentaire.JAMES W.
When I picked up the truck the truck was empty no gas at all I had to hurry to the gas started before I ran out of gas. Then when I got to my location to start loading the back of the truck wouldn't open the back was sealed I had to call my husband to stop packing at our home to come help me open the back to even start loading. Once we opened we noticed a strong odor of paint the fools looked freshly painted. We started placing items in the truck once it came time to unload we couldn't pick up anything that was on the floor everything was stuck the boxes started to rip at the bottom because the floors where not quite dry I guess that move took up extra time and money because everything was stuck either we had to take the items out one by one o Wrestle with the totes or anything that was on the base floor of that matter. My husband and I where very upset. No one mentioned wet paint .LAKISHA G.
Have more communication with the customer throughout the process.Charlena F.
Le client n'a pas laissé de commentaire.CARL S.
Le client n'a pas laissé de commentaire.ASHLEY B.
Uhaul representative didn't call us back even we got an email. The office rejected us even other office arranged to book and informed address that has 15ft van. Lucky they gave us 3h one. Office employee told us we cannot get online booking %100. We should just show up and arrange a reservation but today both offices told that they don't have an available van even the second one had a lot of. Anyway they gave us 1 around 20min later while we were waiting our friends. So it is bad experience for us I dont know how they are managing the system if we cannot book online and we cannot get car when we show up without booking. Interesting,OMER S.
There is always a wait! I went there at 7:30 am this morning and did not leave until 8 am. Return the truck at 11am waiting for someone to come and checkin the truck and no one never did. I finally got tired of waiting about 20 min and just turned the truck in online. There is NEVER enough workers there to check out customers. When we got there at 11am to drop off the truck there was still the same guy who was there that morning with 20 people in line. I believe that the morning time is a peak time that they have plenty of customers so they should be at least 2 people there and one person outside. This is the second time this month I have rented a uhaul and there is only one person working the register and the line wrapped around the store. I believe that the scheduling of employees on a Saturday should be be reconsider to more employees.Danesia K.
Young ladies was awesometerence s. | Premières impressions
Vehicle clean and easy to work with. Staff was very courteous and professional.santos c. | Premières impressions
Stop joking and promote good customer service. I was charged twice for mileage and left 8,00 $ in my checking acct. When I called to have them look at it, they acted like they could not pull up my acct and then found me because I had just turned in the truck. When I ask to speak to someone who can reverse the transaction that I clearly see on both receipts. I was told no supervisor was there and he hung up in my face. Very rude and unexceptionable when I am left with no money. Do better to many people want to work if you don't stay home. I will never use this location again Ava Davis manager at the Mesa Rd location will always get my business.ALONZO M.
Easy and very professionalFREDY R.
Call center selects uhaul location, which I overruled. But all info including check-in did not transfer. Most convenient and competitive rental of pickup.Barry C.
The store manager (not sure if I'm spelling her name correctly) but Ms. Shermetha went above and beyond the call of duty to make sure I was taken care of. My personal opinion you need more managers such as her, I've never met her personally but I feel as if I've been knowing her for years, what it is I was in a managerial position for over 17 years and what I relate to is she treat the customers the way she wants to be treated. I've had my experience of dealing with some of your other managers and to be honest they can take a 101 managers class from Ms Shermetha she's the manager at the U-HAUL on Antoine and Sam Houston PkwyLISA B. | Premières impressions
Le client n'a pas laissé de commentaire.VIKKI C.
The two guys that were working there gave bad customer service. First they said I couldn't pull a tow dolly with the size uhaul I was getting. I told him I talked to the uhaul lady the day before and she said it was fine. He looked over at the other guy and the other guy said just do it. Once I paid I had to wait another 45 min for him to put a dolly on the uhaul. I went inside and they are just standing there holding whole conversations with the guys they were â€œhelpingâ€. As they were talking they just ignore the fact that we were waiting. Worst location to pick up at!SELINA A.
Le client n'a pas laissé de commentaire.stephanie c. | Expérience générale
Great place to rent from. Manager and staff took care of my needs and exceed my expectations. Merci.corey M. | Expérience générale
Store Manager was very helpful even after hours of business. Will be a repeat customer when needed . Thanks mrs/ms CeasarRomika A. | Expérience générale
I would definitely recommend this storage facility. A well-maintained facility and equipment. Staff was very helpful they help me get my movies after the first movie I had chosen could not do the low because I live too far.RENENA F. | Expérience générale
Le client n'a pas laissé de commentaire.Jalisa H. | Online Move In
Keep up the good work.Kristian L. | Expérience générale
Le client n'a pas laissé de commentaire.mary r. | Expérience générale
appreciativeASHLEE B. | Premières impressions
Le client n'a pas laissé de commentaire.Jun K. | Expérience générale
Le client n'a pas laissé de commentaire.HANNAH A. | Expérience générale
Very clean place and employees really helpfulluis p. | Expérience générale
The storage was clean. And the staff was awesome. Especially the store manager. She really went above and beyond to make sure my family was satisfied. I would recommend this facility to others.Julius J. | Expérience générale
Le client n'a pas laissé de commentaire.William L. | Premières impressions
Thanks you guys for your businessFRED J. | Expérience générale
🥰Monica M. | Expérience générale
Le client n'a pas laissé de commentaire.tammy w. | Premières impressions
Security could be improved. Feel free to contact me for solutionsMadison G. | Premières impressions
Le client n'a pas laissé de commentaire.Alfred l. | Expérience générale
Le client n'a pas laissé de commentaire.curtis s. | Expérience générale
Very convenientjerry b. | Premières impressions
Le client n'a pas laissé de commentaire.cynthia w. | Expérience générale
The General manager and her employees are very helpful, friendly and professional.Teronda P. | Premières impressions
Le client n'a pas laissé de commentaire.denis s. | Expérience générale
Durante el tiempo que rente el espacio me robaron mis pertenencias y nunca me dejaron ver el video de vigilancia y los que robaron dejaron mucha ropa vieja que no hera de mi propiedadJOSE I. | Expérience générale
I would like to recognize Shenita and her efforts during our time at the facility. She went above and beyond to help us with our company project and shipments to the location.Romeo F. | Expérience générale
Le client n'a pas laissé de commentaire.Donovan H. | Premières impressions
Le client n'a pas laissé de commentaire.victor c. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal J. | Expérience générale
Our bbq pit was stolen and the person working there didn't help us with video because he said the video didn't cover that part of the storage.Barry R. | Expérience générale
Have not gotten to the unit yet for there was a lock on the door and none off the employee could do anything about it IAM thinking about going elsewhere I was off the weekend now I got to. Take off tomorrow just to get the truck and hopefully they have the unit ready I payed for the uniit the truckabd can't get it done IAM thing ing about going elsewhere and get this stuff before j lose my stuff.Neil D. | Premières impressions
Everyone was really professional! Shenita is an awesome manager very sweet lady!jameshia f. | Expérience générale
Le client n'a pas laissé de commentaire.jessie o. | Premières impressions
Everything was great. The price was kind a high.Larry C. | Expérience générale
Very good service specialy from the mánagerPascual L. | Expérience générale
Shanita is wonderful the company has a good employee with herDebra W. | Premières impressions
Le client n'a pas laissé de commentaire.miracle s. | Expérience générale
Le client n'a pas laissé de commentaire.JOAN J. | Expérience générale
Le client n'a pas laissé de commentaire.shirell a. | Expérience générale
I do appreciate the service of Ms.Shanita, she really goes to bat for her customers I was having a issue with a storage, and she did everything in her power to make it right. Which ended up me getting another building it's good to have some one on your team like her, she's Awesome ⭐️⭐️⭐️⭐️⭐️Five stars for herLanell A. | Premières impressions
Le client n'a pas laissé de commentaire.ARMATHA H. | Premières impressions
My property was stolen from your facilityeddie c. | Expérience générale
Le client n'a pas laissé de commentaire.JACQUELINE M. | Expérience générale
Le client n'a pas laissé de commentaire.takishia w. | Premières impressions
Le client n'a pas laissé de commentaire.BEDINA S. | Expérience générale
Le client n'a pas laissé de commentaire.Robert D. | Expérience générale
Le client n'a pas laissé de commentaire.Joyce F. | Expérience générale
Le client n'a pas laissé de commentaire.jesse g. | Premières impressions
Le client n'a pas laissé de commentaire.Marilyn H. | Premières impressions
Le client n'a pas laissé de commentaire.Ricky S. | Premières impressions
The young lady, that help me was very professional and had knowledge of her job. The storage containers was nice and clean. I would recommend family and friends to visit this facility. conGLORIA B. | Premières impressions
Le client n'a pas laissé de commentaire.vernoica w. | Expérience générale
Le client n'a pas laissé de commentaire.Elayne Z. | Expérience générale
Le client n'a pas laissé de commentaire.Tara D. | Expérience générale
Le client n'a pas laissé de commentaire.Sabrina J. | Online Move In
I appreciated the efficient service.michael l. | Expérience générale
Le client n'a pas laissé de commentaire.alshanon p. | Premières impressions
Shenita was awesome. She worked to make everything better. And, she did it with a smile. While I don't want to have to move again, I would hope that if I did, I had her to work with again.Darrell D. | Premières impressions
Le client n'a pas laissé de commentaire.jennifer m. | Expérience générale
Le client n'a pas laissé de commentaire.BRAD G L. | Expérience générale
The staff i spoke with was very helpful and polite. She answered every question i ask her and was very acknowledgeable about everything. All of my concerns was taking very good care of.kendra S. | Premières impressions
Employee's customer service was outstanding! Very helpful and patient going over all questions I had on operating the vehicle.cynthia b. | Expérience générale
I must say that the staff was always helpful. I will definitely recommend this location to others.Gina H. | Expérience générale
Le client n'a pas laissé de commentaire.RAVEN R. | Premières impressions
Le client n'a pas laissé de commentaire.cynthia b. | Premières impressions
Le client n'a pas laissé de commentaire.ROY H. | Premières impressions
I have used Uhaul every time for my moving and storage needs never Brent any where else but is has to be the sorest experience I have ever had with Uhaul I was lied to by two different employees on two different occasions which costed me more money on some thing that I did not need or benefited from was not until I that the the store manager did I know that I had done spent my money and could not get it back even after she verified with the employe nothing changed also called for two days talking to different managers to help resolve the issue nothing was done and I lost money biggest ripoff I have ever experienced in my lifeTaneshia G. | Premières impressions
Outstanding service Iwill use U-Haul again in the future.Alvin J. | Premières impressions
Le client n'a pas laissé de commentaire.erin a. | Premières impressions
The young lady that helped me was very nice and patient with a Pleasant attitude!!!rosalind s. | Premières impressions
I had been to 4 Uhaul locations until this one on Antoine and Beltway 8 They were able to help me .Excellent serviceMelissa S. | Premières impressions
Very nice and fast serviceSHANTRIA C. | Premières impressions
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