Évaluations des clients U-Haul Moving & Storage at Normandy Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Normandy Blvd

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Richard H. le

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Le client n'a pas laissé de commentaire.

Kenneth W. le

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Truck was not clean but thank u

Bruce M. le

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Le client n'a pas laissé de commentaire.

TYREN W. le

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Le client n'a pas laissé de commentaire.

Chantell W. le

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Le client n'a pas laissé de commentaire.

Willie K. le

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I was charged a late return fee even though I returned the truck 2 hours early on Sunday night, everyone was still there but that guy said they were closed. You can check the video and see that I returned that truck early.

Robyn S. le

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I think you all need to do the mile rate a little lower its not easy Uhaul has always been know for helping the community uhual keep it that was and go back ro 10 to 15 cents a mile out side of that it was great

William H. le

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Wherever and whenever you book a customer to pick up their equipment have it at that location. It’s not ok to send to another location because they need the equipment. That happened and it wasn’t good nor right.

Jessica C. le

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Uhaul was full of pet hair we spoke to the manager whom ignored the fact we couldn’t even finish with our move bcoz the hairs has our allergies all messed up but they could care less they only wanted the money

Homer B. le

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Everything was wonderful. Pick-up and drop-off we're quick and efficient.

Mark D. le

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The 1st call to make reservation was great. However, I wanted to pick truck up early, and that call was horrible . I don’t think it was employees, but more so the phone system itself. But overall, 5 stars

Alice B. le

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Le client n'a pas laissé de commentaire.

steve F. le

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Lights didn’t work.... second rental in 10 days... both times trailers had light issues.

joseph P. le

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Le client n'a pas laissé de commentaire.

Autumn C. le

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This was the best U-haul facility I have ever visited. Mrs. Keri was awesome. She took care of me and didn’t make me feel like I was bothering her at work and she didn’t treat me as if I am stupid and should know all about U-haul, install she answered all my questions and made me feel very comfortable. Thank u Keri.

tatch B. le

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Le client n'a pas laissé de commentaire.

Luther D. le

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Le client n'a pas laissé de commentaire.

Cheryl M. le

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The customer service I received was great . I was able to see the space before renting it . The only other thing I would say is I think some available trash cans would be nice .

Willard J. le

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I got in an was out in 10min. Staff was great and when i returned the truck i was in an out quick. Thanks for all yalls help in gittin moved to new place.

Faithella K. le

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Le client n'a pas laissé de commentaire.

Yolanda P. le

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Le client n'a pas laissé de commentaire.

Jamal H. le

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Very courteous staff, knowledgeable, and helpful. Over all this place is a top notch . Keep it up, and thank you very much.

Deborah H. le

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Customer service is always professional and courteous!

Lori C. le

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Please get more help for checking in returns. I’m had to e check in my truck return because there were 6 people in line. I only hope this place continues to give such good customer service.

James W. le

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Straight business

Thomas P. le

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Le client n'a pas laissé de commentaire.

Archange M. le

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Le client n'a pas laissé de commentaire.

MELVERNA R. le

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Staff was very knowledgeable and helpful.

bobby W. le

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U-Haul Management should give non-profit organization a discount (Lions Clubs) who rents your product for Disaster Relief. My Lions District would like to partner with you to help reduce to cost for rental service. Bobby Wright 904-477-7417. Thanks for all your support.

John A. le

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Le client n'a pas laissé de commentaire.

Jay P. le

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The rear bumper was bent and displaced ! The washer fluid was low

Michael R. le

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Reserved online, 40 minute wait to get service to pick up trailer. Trailer had a lot of broken up drywall pieces in it. Had to travel over 20 miles from requested location to another to get trailer. Could not return trailer to my local location. Overall terrible service.

Bonita R. le

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Le client n'a pas laissé de commentaire.

Tawauna H. le

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Le client n'a pas laissé de commentaire.

William L. le

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Le client n'a pas laissé de commentaire.

Daryl R. le

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The crew as a whole lack customer service skills and need improvement to act more professional. Less focus on personal matters and more on the work at hand.

John H. le

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Le client n'a pas laissé de commentaire.

Myrtice B. le

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Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Yolanda W. le

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The staff members was pleasant and didn't rush through the rental process.

robert a. le

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You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

bruce c. le

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Services were to slow

ELAINE G. le

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The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

Gana' E D. le

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The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Venessa W. le

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great customer service. Very nice people

Jeremy F. le

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There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Sandra B. le

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You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

amanda h. le

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We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

ELAINE G. le

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Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

Lakeisha P. le

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Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Kara J. le

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I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Madeline P. le

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Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

alesia l. le

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Next time I need a storage or rental trucks, I would come this company again😊

David F. le

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You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

adelene G. le

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I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

Anna D. le

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I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Thorpe M. le

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Good sedvice

Anne K. le

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I did not go to the facility only on phone and delivererly of Uboxes

MARCUS C. le

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Great Storage

DENNIS H. le

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All employees were courteous and helpful.

Nikiyeria B. le

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Everything was as it should be if not better.

cindy s. le

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Thanks

Joseph P. le

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GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

cindy s. le

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No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

Calvin L. le

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Great service and very professional service

Leora D. le

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Thank you..Customer Service is Awesome! Thank You.

tammy p. le

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Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

henry m. le

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Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

Debbie D. le

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I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Christine P. le

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N/a

Darlene G. le

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Great customer service all the way around reservations and in store

Alexis H. le

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Terrible customer service.

Rosela R. le

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They were very helpful and fast

Shawn B. le

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Great Experience

Corinne M. le

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Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Amanda H. le

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Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Bobbie B. le

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Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Laura L. le

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Great experience

Kevin M. le

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I received the help I needed and on time even with a mix up in scheduling,

Israel P. le

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I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

BRADS H. le

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No problems just don't need the storage anymore.

wenesio g. le

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The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

Jeff B. le

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I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

michael m. le

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Very pleased

Nicholas W. le

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My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

joshua L. le

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Storage unit leaked and ruined my kids beds amongst other stuff

Heather C. le

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Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

MARK S. le

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We used the uboxes.

christinia k. le

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The UBOX delivery woman was so sweet and prompt...

Holly A. le

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Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Marcus M. le

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Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks