Évaluations des clients U-Haul Moving & Storage at Normandy Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Normandy Blvd

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Myrtice B. le

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Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Ivory J. le

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Keep doing what your doing.

Renorva J. le

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I rented a pickup truck for only one hour, the tailgate would not open when I tried to load a heavy bar on to the truck. I have damage to the bar I picked up because the tailgate would not open and we had to put the load then unload the bar on the side of the truck. When I returned the truck I told the man who checked the truck in that the tailgate was not working, he did not apologize or offer me a discount for my inconvenience. He went out to the truck to check the milage and left me standing at the counter to assist another Customer. I had to ask another employee for a receipt showing I turned the truck. This was not a good experience for me, I paid for a truck that did not have a working tailgate, I paid for a bar that got damaged loading and unloading because the truck I paid to rent was not in good condition. I would never rent anything from this location or recommend anyone waste money renting from this location. WORST EXPERIENCE EVER.

Karrel S. le

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My ubox is being delivered to the WRONG location

Timothy D. le

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We had been delayed and called this location 10 minutes before they closed and asked how to drop the truck off once they were closed. The representative was very helpful explaining how to do it. When we arrived 10 minutes after they had closed the representative I had spoken to on the phone had stayed to help with returning the truck. They went above and beyond in my opinion. Thank you!

Suwandail G. le

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Le client n'a pas laissé de commentaire.

Laura C. le

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Le client n'a pas laissé de commentaire.

LAURIE G. le

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A shower area for sweaty customers, drivers .. I know possible, and I realize your in the storage/trailer/truck moving business AND that would open a whole new arena for liabilities when a shower would be out of your normal business plan. So...half kidding...but I was a sweaty mess after unloading the 6x12 in 98 degree FL heat and had no where to go but back into my car. The least of my worries! So all kidding aside, U-Haul has been best experience for myself and my family. We are renting two more times this month! Thank u!!

Reuben P. le

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Le client n'a pas laissé de commentaire.

Raymond W. le

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Our original drop-off location was 400 West Ashley in Jacksonville. They were very crabby and told us to take the trailer to 5481 Normandy. Yariliz Cintron at the Normandy location was very nice and helped us with the drop off.

Brittani M. le

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How about you dont give me truck with fuel gage on red line for Empty and tell me the tank is full. When the girl trying to help me needed a manager and a line building inside, why is the manager outside smoking. Why did I spend 35+ minutes on a silent hold with roadside assistance. Worst experience of my life for a move and messed up my whole day/move. Had to delay movers and drive truck across town in 5 o'clock traffic .

Kimberly S. le

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Le client n'a pas laissé de commentaire.

James T. le

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Le client n'a pas laissé de commentaire.

curtis c. le

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Better than borrowing a trailer-every component worked well

Lawrence M. le

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Le client n'a pas laissé de commentaire.

Donna S. le

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No improvement needed!

GEORGE O. le

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Drop off the boxes on time. Driver played phone tag all day, and end up working on his day off to deliver the boxes one day late.

ANDREW R. le

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Very unorganized staff with no leadership or management taking control of issues. Had to wait over an hour to get things done, U haul systems that should of been started when location opened was not done until 130 pm when they were needed (Storage access system). Employees were working hard but not efficient or smart. Need leadership and management to step in and help!

GARY C. le

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Rented a 2 wheel tow dolly. I was sent a link via text of the condition of the dolly, about 6 pictures. I was told this was to ensure the unit is returned the same as it went out and that I would be responsible for any new damage. The pics in the link showed a brand new shiny dolly. The same dolly I hooked up had both fenders badly damaged. I pointed this out and the kind lady put stickers on the damaged areas. When I got back several hours later the text link had "expired" so I had no access to the pics that was sent to me and of course i had someone different checking me in. It all turned out good and will rent again if needed but it seems that this practice could have cost me $$$ since the pics sent and the actual condition of the dolly were vastly different. I feel had I not been diligent and pointed out the damage when picking it up this rental the outcome could have been different.

ronique g. le

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The customer representative should have made sure the mileage was over the traveled distance. This would give me the opportunity to receive a refund instead of owing a balance. The balance was also incorrect. I only owed $36 not $93. Please correct this!!!

Alfred T. le

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Everything was excellent. People were very helpful. Equipment was in excellent condition. We drove over 2000 miles without a single problem. Thank you for being there.

Dominique W. le

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Customer service sucks! They are rude especially the manager and definitely will not be returning

Harold W. le

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Alwayschecktucksbefore. You let the customedrive. It. And. Also. The. Maintence

Marie D. le

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Le client n'a pas laissé de commentaire.

Ashley W. le

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Reserved online and pre checked in online, got to the store and it still took a whole hour to get the uhaul customer service was not very friendly he was arguing back and fourth with customers while it was a line out to the road

xaviera W. le

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Le client n'a pas laissé de commentaire.

Oliver E. le

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Le client n'a pas laissé de commentaire.

REBECCA G. le

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The employee that checked me in made sure to explain that I had to do the self check in when I returned the truck! Thank you-I would have just dropped the keys off!!

Jason S. le

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Le client n'a pas laissé de commentaire.

Ivory J. le

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From being to the end everyone was polite and friendly it was nice to experience don't get this type of service often. Ms. Michelle is simply delightful.

Yolanda W. le

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The staff members was pleasant and didn't rush through the rental process.

robert a. le

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You go Greek place to store your personal items and I have security to give you a peace of mind that they will be taken care of. I am glad I chose to leave my things in storage there

bruce c. le

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Services were to slow

ELAINE G. le

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The climate controlled, inside-only accessible unit was excellent. Rolling carts were available which made loading heavy articles easier. There was a check-out delay but it was the end of the month.

Gana' E D. le

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The communication between customer service and the facility sucks, I had an issue with my rental truck and was gettin letters about storage even though I had already moved out.

Venessa W. le

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great customer service. Very nice people

Jeremy F. le

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There were people sleeping in storage spaces inside. I said something to the staff and they got offended

Sandra B. le

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You don’t listen when told that this email address is not your renter. Sent several msgs to have it remoced

amanda h. le

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We were Miss quoted price lied to and most of all I still haven't got my money back for my deposit this is the worst U-Haul facility I have ever been to in my life and I will never ever use them again

ELAINE G. le

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Excellent Facility 5 stars Personnel mistake on the unit No. Two VERY HEAVYsofas / Hard to get through small door. Had to be moved -- no help available -- no discount offered -- THEIR mistake 1 star

Lakeisha P. le

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Everyone was so nice and friendly. I do not remember everyones names, but Chelsea was absolutely amazing.

Kara J. le

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I was most impressed with and continue to be impressed with Danessa. She is an absolute asset to your team. She was extremely helpful with all of my questions and made the process easy. Thank you!

Madeline P. le

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Your staff is very professional, personable and customer oriented. Your staff made me as though I was the only one there and ensured that all of my needs were met. They answered all of my questions.

alesia l. le

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Next time I need a storage or rental trucks, I would come this company again😊

David F. le

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You were there when I needed you, and even though I didn't use the storage for more than a week, I am grateful for your services. Thank you so much.

adelene G. le

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I entered and paid for my unit on February 13,2019...A Beth helped me ...very clean and organized is your facility...Bryan Baretta was kind and efficient. I used your UHAUL trailer from Kansas to FL.

Anna D. le

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I was charged for storage when I did not use it. I was told I was going to get a refund once the boxes were returned, and I have not received it yet... I returned my uboxes in January today is 2/14

Thorpe M. le

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Good sedvice

Anne K. le

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I did not go to the facility only on phone and delivererly of Uboxes

MARCUS C. le

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Great Storage

DENNIS H. le

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All employees were courteous and helpful.

Nikiyeria B. le

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Everything was as it should be if not better.

cindy s. le

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Thanks

Joseph P. le

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GREAT service! I didn't use the facility, it was the destination for my UBox rental, but the people I dealt with were TOP NOTCH. Definitely would recommend the UBox service and this staff.

cindy s. le

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No credit for more gas in the truck, picked it up with 1/4 tank left it with Over 1/4.

Calvin L. le

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Great service and very professional service

Leora D. le

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Thank you..Customer Service is Awesome! Thank You.

tammy p. le

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Haven’t moved in nearly 20 years. The folks were extremely helpful and kind

henry m. le

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Listing storage unit's that involve carrying property up a flight of stairs as "ground floor entry" or "first floor entry" is dishonest. The bad attitude your employee had at my dismay also sucks

Debbie D. le

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I will definitely use them again. The staff was very courteous, helpful and arrangements were easy to make. I will recommend them to all my family and friends.

Christine P. le

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N/a

Darlene G. le

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Great customer service all the way around reservations and in store

Alexis H. le

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Terrible customer service.

Rosela R. le

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They were very helpful and fast

Shawn B. le

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Great Experience

Corinne M. le

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Everyone that helped me at the office went above n beyond to make my move less stressful.. They all need to be recognized from corporate for doing such a great job. Really good staff..

Amanda H. le

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Awful customer service. I called 5 times in 24 hours without getting pick-up confirmation only to show up & be told it was ready the day before. 3 people working; none were very helpful & a tad rude.

Bobbie B. le

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Bryan was extremely helpful, efficient and accommodating and pleasant to work with.

Laura L. le

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Great experience

Kevin M. le

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I received the help I needed and on time even with a mix up in scheduling,

Israel P. le

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I'm still waiting for someone to return my call as I have been charged two months consecutively for rent on a U-Box that I do not have.

BRADS H. le

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No problems just don't need the storage anymore.

wenesio g. le

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The experience overall was good. It was a U-Box rental. Delivery and pick up was fast and easy. However, had to pay a late fee b/c no one explained that my card would not automatically charge to renew

Jeff B. le

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I didnt like the sensor lighting. I had to keep walking down the hall and waving my arms when I was really busy taking care of my things. 20 percent rate hike sent me elsewhere for my needs.

michael m. le

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Very pleased

Nicholas W. le

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My U-Box failed to arrive on the guaranteed delivery date and screwed up my cross country moving schedule. Customer service relating to U-Boxes sucks.

joshua L. le

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Storage unit leaked and ruined my kids beds amongst other stuff

Heather C. le

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Would never again use them fell behind and wanted to pay half and have access was told no they wouldn't even work with us paid 250.00 and moved out the nexted day asked if there would be money back no

MARK S. le

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We used the uboxes.

christinia k. le

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The UBOX delivery woman was so sweet and prompt...

Holly A. le

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Folks were nice, temp was great, and very secure. You may want to sweep up around the storage loading/unloading area, clean the carts a bit, and fix the cart (3) with a missing wheel.

Marcus M. le

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Hello just one thing my card that I have for the outside to get in the building after hours didn't work but the staff straighten all that out but that is the only problem that I had thanks