Charged me twice for the same service and i have to call uhall again to fix this issue. This is unacceptable. Besides this everything was good
Veniamin N.Customer Reviews for U-Haul Moving & Storage at North Military Hwy
Testimonials From Recent Customers
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Service was great- did some by phone then the rest when we picked up the equipment - Sean & Eleanor were very helpful & friendly & when we brought it back so was the young man who checked us in (sorry I don't remember his name) - I would recommend this area to any one looking for truck rental - local or long distane.
marilyn M.Outstanding experience from the time I entered till the time I dropped the truck off.
James D.There's not much to improve on you're great
Keith B.Charge me 15 dollars for a 1/8 tank of gas. I put gas in the truck but I just quite got it exactly where it was ok there sheet of paper.
Timothy B.The U-Haul customer service that I called I wanted to extend the time of the truck it seems that it's automatically two days which was not enough time when I was transferred to talk to someone she was confusing I asked even if it was saved in storage in Culpepper she said yes couple days later I get a phone call from the owner of the storage facility that we are dropping the U-Haul off and he had no clue what I was talking about . I was unable to change the time of drop off on the website which needs to happen
Ronald C.I couldn't find the key return Dropbox so I had to come back the following morning at 7:00 a.m. to check in the truck.
John N.Great service
thomasina M.I reserved a utility dolly with my U-Haul and it was not in there during my mobile pickup. Thankfully the store was open and I was able to get one from an employee.
Tameka T.The workers were very helpful, this made my move to the facility a lot less stressful.
arnnette g. | Premières impressionsThe agent who waited on me was very kind and helpful. She certainly displayed excellent customer service. Don't let her get away she is a real asset to your company.
RANDELL W.I had a good all around experience.
Anthony F.Horrible! Rent a trailer to MOVE to NC in an emergency situation, they rented me a “local†trailer. I go to return in NC and find there is an astronomical charge for not returning to the location I rented it from. It was pay like an extra $800 or drive 6 hrs there and 6 hrs back to return it there. This was a situation where I left for my safety (police protective order issued). Returning to VA was dangerous to say the least! I even called corporate for help resolving this, no help! Thank goodness I returned it to a location that had a manager willing to help me.
Cindy G.Happy
Larry U.Happy
Larry U.Excellent customer service
Patrick B.Everthing was great
Shelia J.More trucks
Valerie W.Never got mattress protector I paid for.
AUDRA S.Availability of trucks.
Glenn F.Professional and recommended to all of my friends as a place to go!
john M.The customer service was beyond Great the staff was a pleasure to work with, although I didn't have reservations they didn't turn me away. Will always return for all my rental needs.
erma W.Good service
Kayla S.The customer was great, I really have nothing negative to say
Carlos G.I was charged a $20 fee for dropping the trailer off after hours. I have never been charged this fee before and was not informed prior to my rental that I would incur such an expense for simply returning my equipment prior to the expiration of my lease.
Guy M.Mileage is a horrible way to price something.
Elliott T.I rent a lot of equipment from U-Haul. This location was the best by far. Keep up the good work. I highly recommend this location.
JAIME S.Customer service was on point and I will refer friends and family to this location
hope C.The guy that helped us was nice and checked us out quickly.
ANGELICA R.Uhaul has declined in equipment availability and customer service over the past years. Example: two weeks ago I had reserved a truck for a 130 mile move from NC back to VA where I live. The day before my pick up, I received a call informing me they did not have a truck available. As I was already in NC with some help for moving, uhaul said I could drive to another city 70 miles away to get a truck. This is unexceptionable. I again tried to rent a trailer a week later and was told I would have to drive 30 miles away , passing several other uhaul facilities to get the trailer and the trailer would have to be returned back to that location… SORRY but I will seek rental equipment from a competitor in the future.
LOWELLSTEVEN S.It was perfect
THOMAS O.Make sure equipment is running properly. The truck I rented had a bent key so wouldn't start after initial pick up and no one would assist me when calling the store or customer service I just kept being placed on hold then hung up on.
HEATHERAILEEN B.Customer Service Was Great, Checking zIn Was Reasonable And The Truck We Got Was Clean And Well Maintained. After Hours Drop Off Was Simple And Easy. Good Location.
Lorna P.I've used this store several times as well and give them a great rating too.
Sheila C.There was no cell service inside, stood in line almost an hour til I got my reserved truck. One lady soooooo slow. Neither 2 workers there acted like they cared to be there. Very annoying to say the least.
Robert G.Staff was exceptional. Extremely knowledgeable and friendly. My experience was one I will recommend to anyone who needs moving services. I will use them again.
Jeremy U.Improve your share 24/7 function. I was not able to pick up the vehicle without going in because the application failed. However your associate was excellent.
David W.Everything ok
JAIME B.The front desk was unprofessional and talking about me as a customer and saying things like “their type†which made me feel discrimination !
Marquis C.Picked up box truck. Had debris in box and AC quit working not 5 minutes into driving. Truck drove good and got the job done.
ANDRELEON W.After reaching our final destination and unloading the trailer this was our return location. The employees were all friendly and very helpful. They disconnected the trailer after verification that the electrical system was in satisfactory condition. I plan to use this location for any future trailer rental needs.
Don F.Give my refund for not honoring my reservation
Christopher F.Awesome staff!
Pierson H.I can't think of anything because I really enjoy the service that I received and the cost doesn't leave holes in my pockets very cost sufficient the best deal I ran across in a very long time so please keep thing the way it is I truly thank you.
Norma G.I had a bad experience renting a truck and I forgot my sunglasses and I went to the day for them and the news that they told me that my glasses were not in the truck and I remember that they were there I wish that was better when one forgets an item and knowing that we will come back to pick it up
Eliseo D.Everyone was helpful and the passivity was great.
Robert M. | Expérience généralePrice gauging is not a good business practice!!
ABESELOM S.Reciever and balls for the hitch. You should be able to rent them, vs buying. Make it it a fair price. I have a milk crate full of them. Cause when i go places and rent a u-haul i dont carry one in my truck. They dont get damaged, so why not rent ? think about it, how many time would it pay for itself?
philp R.I love the storage room hours
jary s. | Expérience généraleno complaints
zach C. | Premières impressionsGood customer service and friendly.
Alesia A. | Premières impressionsLove this location. I have used this location for several rentals and purposely do because of the service from the staff. Always professional and helpful.
Heidi W. | Premières impressionsSeveral of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch. Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it. All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.
Rebecca L. | Expérience généraleStaff is rude and the facility is never cleaned.
Daniel H. | Expérience généraleAll the workers at this location was very understanding and were all helpful.
Sandra V. | Premières impressionsI loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank u
MICHAELYNN O. | Expérience générale🖕
Douglas C. | Expérience généraleWonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.
Jennifer N. | Expérience généraleJust didn't know if it had a after hours drop off.
david p. | Premières impressionsSteins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.
Claudia V. | Premières impressionsStaff at the military Hwy facility is excellent, friendly and more than helpful
Shari s. | Premières impressionsEverything went as smooth as possible, no problems whatsoever.
LARRY K. | Premières impressionsStaff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process
john t. | Premières impressionsBeen using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.
NORMAN G. | Premières impressionsI moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.
NORMAN G. | Expérience généraleStaff was super friendly and helpfull!
Adolph M. | Premières impressionsPleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.
NORMAN G. | Premières impressionsWonderful staff and a clean facility. Will recommend.
Amarnath V. | Expérience généraleThe employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.
Deborah G. | Expérience généraleJohann Skull runs a good storage/moving facility. Great customer service!
john p. | Expérience généraleIt’s way too expensive to pay every month.
andrea p. | Expérience généraleWe have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Merci
Kirsty L. | Expérience généraleNeeds to explain the process better
Rasheeda B. | Expérience généraleI reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn't have that size available and wouldn't for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn't have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn't do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn't followed through. Other than those issues the facility was okay.
Carinna P. | Expérience généraleThe facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!
Lori W. | Premières impressionsThe staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!
Carinna P. | Premières impressionsWe had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.
Jake D. | Premières impressionsUpon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.
Kevin A. | Expérience généraleNeed to get sliding glass door fixed. Everything else was great.
amy c. | Expérience généraleI have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.
amy c. | Premières impressionsMerci!
justin p. | Expérience généraleThis was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.
Nimyah P. | Premières impressionsMet by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.
Kirsty L. | Premières impressionsHAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF
barbra m. | Expérience généraleStaff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...
Thelma P. | Premières impressionsThe young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.
Patricia B. | Premières impressionsThis is a busy location, but the people there are very friendly and helpful
Howard R. | Expérience généraleTrying to call the facility was a challenge.
Ann F. | Expérience généraleVery helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business
MICHAEL C. | Premières impressionsI was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.
Victoria T. | Expérience généraleOutstanding service!!
Victoria T. | Premières impressionsThe staff was very helpful and courteous!
Melba B. | Expérience généraleN/a
SANTOS G. | Expérience généraleGreat customer service!
Melba B. | Premières impressionsThe cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.
THOMAS F. | Expérience généraleThe slide door didn't work most of the time for my visits. Other than that it was good.
Monita L. | Expérience généraleConvenient.
Valerie W. | Expérience généraleVery professional & mr johann is the best he deserves a promotion
george j. | Expérience généraleN.D.
Ebony G. | Expérience généraleGood morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida
Johnny D. | Expérience généraleHi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.
QUALICLEAN F. | Expérience généraleGreat!
Michele Y. | RéservationGreat facility
gary h. | Expérience généraleSatisfied with service.
TERRANCE N. | RéservationMAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges
Nicole R. | Expérience généraleJohann, Keith, & Dionne always pleasant.
Tracie B. | Expérience généraleMerci
Terri H. | Expérience généraleItems were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.
DESIREE H. | Expérience générale