If a vehicle is reserved contact the customer before making the change. I reserved a pick up to take stuff to the dump. When I picked up I was told there were no pickups so I was given a van. I get to the dump, knowing I can't use a box truck but uncertain about the van. I had to take all my stuff and drop it in a friends yard. I was very upset. Now I have to find a truck to take it to the dump. I went to a location further from my home because the internet said pick ups were available. Very disappointed and wasted miles. 😕
Florence R.Customer Reviews for U-Haul Moving & Storage at North Military Hwy
Testimonials From Recent Customers
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Maybe not placing a potential customer on hold TWICE FOR OVER 8 minutes so that you could eat your food.(the older female employee glasses ). If you all open at 7am and or 7:30am and you receive a call about renting a vehicle for THE company AS AN EMPLOYEE you should maybe take each call because it could bring POTENTIAL BUSINESS. First impressions are everything even if it is through a phone call. "A good first impression can work wonders." Work on professionalism!😉 And I'd only refer this location to a friend because the vehicle was nice but the overall experience seemed a bit slothful! No real sense of urgency.
ERICAFANESS T.The customer service at this location is by far the best, and I Uhaul often
DAVID H.Exceptionally staff
Melissa R.This location did not have any appliance dolly's available for my move. This is an item I requested during my online reservation. I requested they call another location and after multiple attempts I went to another location to retrieve the dolly. The original truck given to me cut off after I pulled it out the parking spot and wouldn't start back up. All this happened and nothing was offered for the inconvenience.
WILLIAMJUSTIN C.Great people and a great place for the business. Very happy.
BRIANMITCHELL B.For my situation, this worked well with me. Therefore, I bestow the highest accolades!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!For this specific branch on military highway in the city of Norfolk Virginia........... thank you ever so much.
JOHNSYLVESTER D.Everything was wonderful thank you
PATRICIAMARGARET C.Mr. Earnest Ruffin was a hugh help, a fine asset to the U -Hual buisness
ROBERTCHARLES P.Been charged 20 $extra even i return the equipment at the same location after hour because you app didn't allow me to do it using my phone ,I've been tricked, this is piracy not honest business.
MOHAMED G.S.O.
Valerie P.Keep doing what you are doing and improvement will surely follow.
CHARLESEDWARD B.may be put another employee behind the counter for fast service
GLENNHERALD MESI D.Staff is awesome!!!!
Caprice T.Very good customer service and the process was quick and easy
BLOSSOMANTIONETT G.When we overfill the gas tank , can we get a refund for the overfill.
CLEMENT O.They made my already stressful process easy! Definitely using them again
Amalama G.The UHaul representative adjusted my mileage, because there was a miscalculation from the Palmyra location. He was very helpful & friendly. Easy drop off.
KARMA S.Customer Service was Great!!!
RUBYLEE J.Nice people with excellent service.
MICHAELCHRISTOPH S.Customer service really irritated the crap out of. One associate was helping another customer and the other associate asked me to wait she would be with me shortly.. After waiting for 20 mins and the associate made phone calls to other customers the other associate waited on me and then the associate that asked me to wait takes the person behind me.. Wow. Never going to that location ever again
BRESHANICOLE B.I rented trucks & van on 3 different dates. 03/06/21, 03/10/21 & 3/15/2021. Get employees who actually appear like they appreciate your business. I was condescended to by the manager on the 2nd visit. When I had a question, I was asked if I had read the contract. My question concerned the the ridiculous practice of picking up the vehicle with the gas tank not always full. The 3rd visit was the straw that broke it. I was not greeted by the inexperienced clerk manning the desk. For some reason, she was trying to be as unhelpful as possible. Rudeness is in abundance at this location. I have been in customer service for over 40 years. I was shocked that it had deteriorated to this level. I believe an expensive pair of my glasses was left in the van rented on 03/15/2021. I guess I can kiss them goodbye. I suspect I would be told nothing was found by this group.
ALFREDJ J.Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.
NORMAN G. | Premières impressionsNothing. Outstanding
THOMASLEE K.Great customer service both when I reserved the truck the night before i needed it and also in the morning when I picked up...and the gentleman at the return was great also...thank you
Darren B.Even though they were super busy, I never felt rushed. Very friendly and very helpful!
DEANNA B.Everything was great!
RILEYJUSTICE P.Both employees were very professional, polite and knowledgeable. They made the experience exceptional.
Scott M.Wonderful staff and a clean facility. Will recommend.
Amarnath V. | Expérience généraleWhen renting the vehicle I have measurements of the item I was moving and was rented a transport van. Unfortunately the item did not fit. By the time this was discovered the location was closed and the rental was useless to me. I would like a full refund please.
STACYHOOD G.Lower the prices for out of town so people could drive the uhaul back and save money.
ASHLEYJOSETTE EL R.This experience has turned into a nightmare. The transaction was completed on January 16th, 2021. My total was 113,51 $. Moving during a pandemic with limited funds is bad enough! I woke up to an additional 58,17 $ charged to my account, leaving us with no food due to your system! I reserved the truck over a week in advance. If the quoted amount was to be deducted, it should've been deducted then or upon pick up; not 4 days later (01/20/2021) after the transaction was completed. Now I'm being told, by the location, I have to wait until the transaction posts to receive the funds back and that's up to the bank! This is a horrible experience. Never had an issue with you before.
Simone G.The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.
Deborah G. | Expérience généraleSuper friendly and helpful staff at pickup and drop off!
WILLIAMHENRY K.Great experience and professional staff. Will utilize this location again.
Jeffrey C.Employees were friendly and courtesy. Would absolutely recommend this location again and again.
MICHAELANDRE' P.Le service à la clientèle était génial. Very helpful & friendly. Clean vans & trucks.
CRYSTALLOVE S.Great service friendly customer service!
DWAYNEALEXANDER S.All good
SUSANA S.We love our manager at this location johann is always sure to have a vehicle when we call for availability!! The entire team is ALWAYS pleasant and customer oriented .
VINCENTJOE E.The guy at the end did not charge me for gas since i only used 7miles for the entire move. Merci.
Juanalfonsosalva S.Deanne was very helpful and customer oriented. Merci.
Monica L.Johann Skull runs a good storage/moving facility. Great customer service!
john p. | Expérience généraleThe trailer developed an electrical issue with the tail lights, notably the brake/turn signal lights. At one point, they all would not work, but then started to work again at random. Notified the reps at the drop off location of the issue.
Donna M.Ernest was very helpful in returning our rentals. Très sympathiques et professionnels. Fortement recommandé!
donna M.Need someone to address phone calls. Not enough staff to do both.
James S.Continue the great customer service ðŸ‘
ERICASABRINA D.It’s way too expensive to pay every month.
andrea p. | Expérience généraleWe have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Merci
Kirsty L. | Expérience généraleNeeds to explain the process better
Rasheeda B. | Expérience généraleI reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn't have that size available and wouldn't for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn't have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn't do it anymore (after they said they could) and that I would have to hire a locksmith. 65 $and three days later I finally got the lock off. I relied on their word, and it wasn't followed through. Other than those issues the facility was okay.
Carinna P. | Expérience généraleThe facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!
Lori W. | Premières impressionsThe staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!
Carinna P. | Premières impressionsWe had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.
Jake D. | Premières impressionsUpon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.
Kevin A. | Expérience généraleNeed to get sliding glass door fixed. Everything else was great.
amy c. | Expérience généraleI have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.
amy c. | Premières impressionsMerci!
justin p. | Expérience généraleThis was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.
Nimyah P. | Premières impressionsMet by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.
Kirsty L. | Premières impressionsHAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF
barbra m. | Expérience généraleStaff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...
Thelma P. | Premières impressionsThe young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.
Patricia B. | Premières impressionsThis is a busy location, but the people there are very friendly and helpful
Howard R. | Expérience généraleTrying to call the facility was a challenge.
Ann F. | Expérience généraleVery helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business
MICHAEL C. | Premières impressionsI was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.
Victoria T. | Expérience généraleOutstanding service!!
Victoria T. | Premières impressionsThe staff was very helpful and courteous!
Melba B. | Expérience généraleN/a
SANTOS G. | Expérience généraleGreat customer service!
Melba B. | Premières impressionsThe cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.
THOMAS F. | Expérience généraleThe slide door didn't work most of the time for my visits. Other than that it was good.
Monita L. | Expérience généraleConvenient.
Valerie W. | Expérience généraleVery professional & mr johann is the best he deserves a promotion
george j. | Expérience généraleN.D.
Ebony G. | Expérience généraleGood morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida
Johnny D. | Expérience généraleHi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.
QUALICLEAN F. | Expérience généraleGreat!
Michele Y. | RéservationGreat facility
gary h. | Expérience généraleSatisfied with service.
TERRANCE N. | RéservationMAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges
Nicole R. | Expérience généraleJohann, Keith, & Dionne always pleasant.
Tracie B. | Expérience généraleMerci
Terri H. | Expérience généraleItems were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.
DESIREE H. | Expérience générale