If a vehicle is reserved contact the customer before making the change. I reserved a pick up to take stuff to the dump. When I picked up I was told there were no pickups so I was given a van. I get to the dump, knowing I can't use a box truck but uncertain about the van. I had to take all my stuff and drop it in a friends yard. I was very upset. Now I have to find a truck to take it to the dump. I went to a location further from my home because the internet said pick ups were available. Very disappointed and wasted miles. ðŸ˜•Florence R.
Customer Reviews for U-Haul Moving & Storage at North Military Hwy
Pour nous contacter
Norfolk, VA 23518
(S Of eLittle Creek Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Paul N.
Maybe not placing a potential customer on hold TWICE FOR OVER 8 minutes so that you could eat your food.(the older female employee glasses ). If you all open at 7am and or 7:30am and you receive a call about renting a vehicle for THE company AS AN EMPLOYEE you should maybe take each call because it could bring POTENTIAL BUSINESS. First impressions are everything even if it is through a phone call. "A good first impression can work wonders." Work on professionalism!ðŸ˜‰ And I'd only refer this location to a friend because the vehicle was nice but the overall experience seemed a bit slothful! No real sense of urgency.ERICAFANESS T.
Le client n'a pas laissé de commentaire.Ashly B.
The customer service at this location is by far the best, and I Uhaul oftenDAVID H.
Le client n'a pas laissé de commentaire.John M.
Exceptionally staffMelissa R.
This location did not have any appliance dolly's available for my move. This is an item I requested during my online reservation. I requested they call another location and after multiple attempts I went to another location to retrieve the dolly. The original truck given to me cut off after I pulled it out the parking spot and wouldn't start back up. All this happened and nothing was offered for the inconvenience.WILLIAMJUSTIN C.
Great people and a great place for the business. Very happy.BRIANMITCHELL B.
Le client n'a pas laissé de commentaire.MARIA D.
Le client n'a pas laissé de commentaire.MAURICELYRELL T.
For my situation, this worked well with me. Therefore, I bestow the highest accolades!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!For this specific branch on military highway in the city of Norfolk Virginia........... thank you ever so much.JOHNSYLVESTER D.
Le client n'a pas laissé de commentaire.Kenny D.
Everything was wonderful thank youPATRICIAMARGARET C.
Mr. Earnest Ruffin was a hugh help, a fine asset to the U -Hual buisnessROBERTCHARLES P.
Been charged 20 $extra even i return the equipment at the same location after hour because you app didn't allow me to do it using my phone ,I've been tricked, this is piracy not honest business.MOHAMED G.
Le client n'a pas laissé de commentaire.KENCIE S.
Le client n'a pas laissé de commentaire.DEVONACHAMBERS G.
Le client n'a pas laissé de commentaire.DANIEL R.
Le client n'a pas laissé de commentaire.tinisha W.
Le client n'a pas laissé de commentaire.DEBORAHKAY H.
Le client n'a pas laissé de commentaire.MATTHEWARTHUR S.
Keep doing what you are doing and improvement will surely follow.CHARLESEDWARD B.
Le client n'a pas laissé de commentaire.GABRIELLECHARMYN S.
may be put another employee behind the counter for fast serviceGLENNHERALD MESI D.
Staff is awesome!!!!Caprice T.
Very good customer service and the process was quick and easyBLOSSOMANTIONETT G.
When we overfill the gas tank , can we get a refund for the overfill.CLEMENT O.
They made my already stressful process easy! Definitely using them againAmalama G.
The UHaul representative adjusted my mileage, because there was a miscalculation from the Palmyra location. He was very helpful & friendly. Easy drop off.KARMA S.
Customer Service was Great!!!RUBYLEE J.
Le client n'a pas laissé de commentaire.MELVIN B.
Le client n'a pas laissé de commentaire.Jeff S.
Nice people with excellent service.MICHAELCHRISTOPH S.
Le client n'a pas laissé de commentaire.Samuel M.
Le client n'a pas laissé de commentaire.Oneida B.
Customer service really irritated the crap out of. One associate was helping another customer and the other associate asked me to wait she would be with me shortly.. After waiting for 20 mins and the associate made phone calls to other customers the other associate waited on me and then the associate that asked me to wait takes the person behind me.. Wow. Never going to that location ever againBRESHANICOLE B.
Le client n'a pas laissé de commentaire.MELVIN B.
Le client n'a pas laissé de commentaire.MICHAEL R.
Le client n'a pas laissé de commentaire.DELOISEVELYN W.
Le client n'a pas laissé de commentaire.Joseph O.
Le client n'a pas laissé de commentaire.ANNAMARIE C.
Le client n'a pas laissé de commentaire.BRUCEJAY M.
Le client n'a pas laissé de commentaire.CHERICEDANIELLE D.
Le client n'a pas laissé de commentaire.ROBERT R.
Le client n'a pas laissé de commentaire.MICHAELRAY L.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Jeffery L.
Le client n'a pas laissé de commentaire.Shelby P.
I rented trucks & van on 3 different dates. 03/06/21, 03/10/21 & 3/15/2021. Get employees who actually appear like they appreciate your business. I was condescended to by the manager on the 2nd visit. When I had a question, I was asked if I had read the contract. My question concerned the the ridiculous practice of picking up the vehicle with the gas tank not always full. The 3rd visit was the straw that broke it. I was not greeted by the inexperienced clerk manning the desk. For some reason, she was trying to be as unhelpful as possible. Rudeness is in abundance at this location. I have been in customer service for over 40 years. I was shocked that it had deteriorated to this level. I believe an expensive pair of my glasses was left in the van rented on 03/15/2021. I guess I can kiss them goodbye. I suspect I would be told nothing was found by this group.ALFREDJ J.
Le client n'a pas laissé de commentaire.Carolyn Esther P.
Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.NORMAN G. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica K.
Nothing. OutstandingTHOMASLEE K.
Great customer service both when I reserved the truck the night before i needed it and also in the morning when I picked up...and the gentleman at the return was great also...thank youDarren B.
Le client n'a pas laissé de commentaire.JEANNETTEWIESE S.
Even though they were super busy, I never felt rushed. Very friendly and very helpful!DEANNA B.
Le client n'a pas laissé de commentaire.Allen W. | Premières impressions
Everything was great!RILEYJUSTICE P.
Le client n'a pas laissé de commentaire.MAURICETYRONE J.
Le client n'a pas laissé de commentaire.Dana H.
Le client n'a pas laissé de commentaire.TAMESHADEVON W.
Le client n'a pas laissé de commentaire.COREYMICHAEL W.
Le client n'a pas laissé de commentaire.Bruce G.
Le client n'a pas laissé de commentaire.eleanor E.
Le client n'a pas laissé de commentaire.Courtney A.
Le client n'a pas laissé de commentaire.DEBORAHANN G.
Both employees were very professional, polite and knowledgeable. They made the experience exceptional.Scott M.
Le client n'a pas laissé de commentaire.Bobby G.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.BARBARAJEAN B.
Wonderful staff and a clean facility. Will recommend.Amarnath V. | Expérience générale
Le client n'a pas laissé de commentaire.IBRAHIMA B.
When renting the vehicle I have measurements of the item I was moving and was rented a transport van. Unfortunately the item did not fit. By the time this was discovered the location was closed and the rental was useless to me. I would like a full refund please.STACYHOOD G.
Le client n'a pas laissé de commentaire.Germaica B.
Le client n'a pas laissé de commentaire.Ingrid S.
Lower the prices for out of town so people could drive the uhaul back and save money.ASHLEYJOSETTE EL R.
This experience has turned into a nightmare. The transaction was completed on January 16th, 2021. My total was 113,51 $. Moving during a pandemic with limited funds is bad enough! I woke up to an additional 58,17 $ charged to my account, leaving us with no food due to your system! I reserved the truck over a week in advance. If the quoted amount was to be deducted, it should've been deducted then or upon pick up; not 4 days later (01/20/2021) after the transaction was completed. Now I'm being told, by the location, I have to wait until the transaction posts to receive the funds back and that's up to the bank! This is a horrible experience. Never had an issue with you before.Simone G.
Le client n'a pas laissé de commentaire.Allison S.
The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.Deborah G. | Expérience générale
Super friendly and helpful staff at pickup and drop off!WILLIAMHENRY K.
Le client n'a pas laissé de commentaire.MICHELLEKISHA H.
Great experience and professional staff. Will utilize this location again.Jeffrey C.
Le client n'a pas laissé de commentaire.Angela P.
Employees were friendly and courtesy. Would absolutely recommend this location again and again.MICHAELANDRE' P.
Le client n'a pas laissé de commentaire.tim A.
Le service à la clientèle était génial. Very helpful & friendly. Clean vans & trucks.CRYSTALLOVE S.
Le client n'a pas laissé de commentaire.Jay W. | Premières impressions
Le client n'a pas laissé de commentaire.JEANETTEAVEST J.
Le client n'a pas laissé de commentaire.VOLODYMYR Z.
Le client n'a pas laissé de commentaire.JOSEPHBENJAMIN F.
Great service friendly customer service!DWAYNEALEXANDER S.
Le client n'a pas laissé de commentaire.ETHANDOUGLAS R.
Le client n'a pas laissé de commentaire.PHYLLISELLA B.
All goodSUSANA S.
We love our manager at this location johann is always sure to have a vehicle when we call for availability!! The entire team is ALWAYS pleasant and customer oriented .VINCENTJOE E.
The guy at the end did not charge me for gas since i only used 7miles for the entire move. Merci.Juanalfonsosalva S.
Deanne was very helpful and customer oriented. Merci.Monica L.
Johann Skull runs a good storage/moving facility. Great customer service!john p. | Expérience générale
Le client n'a pas laissé de commentaire.Angela S.
The trailer developed an electrical issue with the tail lights, notably the brake/turn signal lights. At one point, they all would not work, but then started to work again at random. Notified the reps at the drop off location of the issue.Donna M.
Ernest was very helpful in returning our rentals. Très sympathiques et professionnels. Fortement recommandé!donna M.
Need someone to address phone calls. Not enough staff to do both.James S.
Continue the great customer service ðŸ‘ERICASABRINA D.
Le client n'a pas laissé de commentaire.Jerry G.
Le client n'a pas laissé de commentaire.Tanner B. | Expérience générale
It’s way too expensive to pay every month.andrea p. | Expérience générale
Le client n'a pas laissé de commentaire.Moses P. | Expérience générale
We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . MerciKirsty L. | Expérience générale
Needs to explain the process betterRasheeda B. | Expérience générale
Le client n'a pas laissé de commentaire.CONSTANCE B. | Expérience générale
I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn't have that size available and wouldn't for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn't have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn't do it anymore (after they said they could) and that I would have to hire a locksmith. 65 $and three days later I finally got the lock off. I relied on their word, and it wasn't followed through. Other than those issues the facility was okay.Carinna P. | Expérience générale
The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!Lori W. | Premières impressions
Le client n'a pas laissé de commentaire.Ramona R. | Premières impressions
Le client n'a pas laissé de commentaire.David L. | Premières impressions
Le client n'a pas laissé de commentaire.SHARON S. | Expérience générale
The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!Carinna P. | Premières impressions
Le client n'a pas laissé de commentaire.kim P. | Expérience générale
Le client n'a pas laissé de commentaire.Tanterria P. | Expérience générale
We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.Jake D. | Premières impressions
Le client n'a pas laissé de commentaire.Tanterria P. | Premières impressions
Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.Kevin A. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel R. | Premières impressions
Need to get sliding glass door fixed. Everything else was great.amy c. | Expérience générale
I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.amy c. | Premières impressions
Merci!justin p. | Expérience générale
This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.Nimyah P. | Premières impressions
Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.Kirsty L. | Premières impressions
HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFFbarbra m. | Expérience générale
Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...Thelma P. | Premières impressions
The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.Patricia B. | Premières impressions
This is a busy location, but the people there are very friendly and helpfulHoward R. | Expérience générale
Trying to call the facility was a challenge.Ann F. | Expérience générale
Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat businessMICHAEL C. | Premières impressions
I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.Victoria T. | Expérience générale
Outstanding service!!Victoria T. | Premières impressions
The staff was very helpful and courteous!Melba B. | Expérience générale
N/aSANTOS G. | Expérience générale
Great customer service!Melba B. | Premières impressions
The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.THOMAS F. | Expérience générale
The slide door didn't work most of the time for my visits. Other than that it was good.Monita L. | Expérience générale
Convenient.Valerie W. | Expérience générale
Very professional & mr johann is the best he deserves a promotiongeorge j. | Expérience générale
N.D.Ebony G. | Expérience générale
Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful HolidaJohnny D. | Expérience générale
Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.QUALICLEAN F. | Expérience générale
Great!Michele Y. | Réservation
Great facilitygary h. | Expérience générale
Satisfied with service.TERRANCE N. | Réservation
MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the chargesNicole R. | Expérience générale
Johann, Keith, & Dionne always pleasant.Tracie B. | Expérience générale
MerciTerri H. | Expérience générale
Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.DESIREE H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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We have the largest selection in the industry!