Évaluations des clients U-Haul Moving & Storage at North Military Hwy
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at North Military Hwy
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Nicole B. le
I originally chose mobile pick up and like my previous times, mobile pick up was not working. I am thankful this location was open on a Sunday so that I could just walk inside. Mobile pick up is a disappointment either fix it or get rid of it.
Charon D. le
Wonderful customer service!!!!!
Henry W. le
You got me.
JOYCE M. le
I reserved a pick up truck online and was able to go to the site and complete the process quickly. The store manager and other employee were friendly and efficient. This store is close to where I live. The only problem is parking. There is not a lot of extra spaces to park your vehicle while you are using the rented vehicles. Other than that, I would recommend this UHaul location.
STEVIE K. le
Very professional and friendly staff. Made my relocation move so much easier than I expected. Truly awesome people.
Jeffrey J. le
This is the only u haul dealer i will use in the tidewater area, they are friendly, efficient and very trustworthy. I have always had a good experience with them.
Sandra K. le
Great customer care.
Thelma P. le
Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...
Brad C. le
Have employees go through customer service training with a special emphasis on professionalism and kindness.
David D. le
Jo and the team at this location are always great!! They're always professional and make renting a great experience!
Joel C. le
Check out procedure was slow. Multiple customers were turning in or renting vehicles simultaneously about one hour before closing time. There were two customer service reps and 7 customers when I arrived. The resulting wait just to confirm my return cleanliness, gas level and mileage was about 30 minutes; a little frustrating!
Lisa B. le
The truck had a leak and our mattress and bed springs were damaged. This was a horrible experience and we would not recommend Uhaul to anyone.
Elysse G. le
System updates slowed down the process drastically. Maybe pick an off peak time for updates.
Genevieve J. le
Just want to give a huge shout out to the manager, I didn’t get her name , but my reservation was at 1pm and the person who had my truck had failed to bring it back on time. Instead of telling me I had to wait, she upgraded my truck for no extra fee. That’s what customer service is all about .
Patricia B. le
The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.
Jasper J. le
Everthing was perfect.
Thomas S. le
Staff incredibly friendly and helpful. Genuine, caring people.
Destin M. le
Im really like the customer service.
Kimberly C. le
Great service no changes needed
Fred K. le
Nothing comes to mind. Thanks!
Howard R. le
This is a busy location, but the people there are very friendly and helpful
Ann F. le
Trying to call the facility was a challenge.
MICHAEL C. le
Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business
Victoria T. le
I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.
Victoria T. le
Outstanding service!!
Melba B. le
The staff was very helpful and courteous!
SANTOS G. le
N/a
Melba B. le
Great customer service!
THOMAS F. le
The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.
Monita L. le
The slide door didn't work most of the time for my visits. Other than that it was good.
Valerie W. le
Convenient.
george j. le
Very professional & mr johann is the best he deserves a promotion
Ebony G. le
NA
Johnny D. le
Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida
QUALICLEAN F. le
Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.
Michele Y. le
Great!
gary h. le
Great facility
TERRANCE N. le
Satisfied with service.
Nicole R. le
MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges
Tracie B. le
Johann, Keith, & Dionne always pleasant.
Terri H. le
Thank you
DESIREE H. le
Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.