Customer Reviews for U-Haul Moving & Storage at North Military Hwy

5 137 évaluations

7448 N Military Hwy   Norfolk, VA 23518
(S Of eLittle Creek Rd)

(757) 583-1862

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(757) 583-1862

7448 N Military Hwy
Norfolk, VA 23518
(S Of eLittle Creek Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

SUEANNA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Migdalia C.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tori B. 
Évaluation :
5

Efficiency at site was perfect. Good communication. Easy check in and check out. Minimal wait time. I tried multiple times to check in on line. My screen would time out before I could complete process, specifically when attempting to real rental agreement (blue highlighted check boxes). I was chatting with another client while waiting for store to open, she experienced same problem. It seems the difficulty may be issuing key before store opens. Otherwise, great experience.Very attentive staff. This was the last Sunday of the month. I imagine busiest time of month.

Catherine B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
4

My son & I worried about a tire on the trailer is our only concern. Customer service was great in the office, & picking up & dropping off the trailer in parking lot!

bernie D. 
Évaluation :
4

Everything went well and the staff were very personable!

Kelicia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
2

The staff was casual and unclear, communication was poor. I uncoupled the 16' trailer myself as an employee watched and acted as if they had no idea how to use their own trailer dolly. Once accomplished two more employees appeared and seemed to be "on-duty" and checked my trailer in. Charged me for an additional day after I called and asked when the return deadline was. The national service number was useless. Finally we scrape the bottom of the barrel. Very disappointed. However, I did not ask the right questions apparently, yet information was not freely divulged either. Lazy Staff!

KS Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

zach C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus C. 
Évaluation :
5

You need stronger zip ties for the dolly. I didn't use it at all but they happened to break and I was charged for using it.

tyler M. 
Évaluation :
5

The woman at the counter was very helpful and professional.

CHRISTINA D. 
Évaluation :
4

no complaints

zach C.  |  Premières impressions 
Évaluation :
5

My experience at this location was prompt and friendly and professional. In the future I'll be using this location!

Meredith H. 
Évaluation :
5

Employee was very helpful and kind.

Casey K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dub A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathaniel G. 
Évaluation :
5

As busy as the men were at the U-Haul location, all of the men there were very courteous and helpful.

Jeffery D. 
Évaluation :
5

Nothing else. Kay was very helpful in getting me a larger truck.

Nancy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michaela s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dallas T.  |  Expérience générale 
Évaluation :
5

From now on this is where I will go for a trailer or truck the staff are a pleasure to deal with and very helpful Also the prices to rent a trailer was almost half the price of HD rental

tim M. 
Évaluation :
5

Customer service call experience was not the best but they tried to fix the situation. The Airport shell location is horrible at best. They did not rectify the situation nor did they care. They had guaranteed trucks but they didn't offer any replacement or otherwise and just told me to call customer service and they can handle it. The only reason I didn't rate it with a single star was because the other location tried their best and it's not fair for them to get a bad review on someone's behalf.

Maria A. 
Évaluation :
5

Bless it the customer service was excellent. Johonne was very professional and explained everything I needed to do to obtain , operation and procedures on returning van before or after hour. He deserves a raise excellent employee.. He gave service with a smile

roxanne J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly J. 
Évaluation :
5

Awesome and amazing customer service

Anthony S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Garnett P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

lavilla T. 
Évaluation :
5

Owner and Staff on site was excellent to work with!

Sara C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TimothyK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaitlyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lynda L. 
Évaluation :
4

Personal busy, took few minutes for any acknowledgement , but everyone friendly and helpful

Jonathon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ollie G. 
Évaluation :
5

No comments at this time.

DEBORAHKAY H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Excellent customer service at the counter personnel. Outstanding professionalism and customer contact points. The complete experience was above and beyond my expectations.

Clyde L. 
Évaluation :
5

Customer service was professional, knowledgeable and friendly. We had to keep the van longer than expected and everyone was very helpful and accommodating with that. Johann Skull was extremely helpful with everything we needed and went above and beyond to help us with a lot of personal obstacles that we were dealing with. The customer service we received reminded me of the service that you got many years ago. I will highly recommend Uhaul after the great service and quality products, that we experienced!!

Rona H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nekeisha J. 
Évaluation :
5

Nothing everything is ok need no change.

ALBERTHENRY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Husein U. 
Évaluation :
5

Great and friendly staff. Quick and excellent service.

Jeffrey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B. 
Évaluation :
5

Keep up the great work. Quick and efficient every time.

Jeff K. 
Évaluation :
5

My original pick up and drop off location was 3 miles from my house- when getting there at 9am I was told the truck had a flat tire and we had to drive 18 miles one way to get the new truck. Yes they lowered the price of mileage but I spent way more in gas than I should of. Extremely annoyed and will think twice about using uhaul again. Spent way more money in gas than I should have especially with gas being $4,25 a gallon

Ashley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon K. 
Évaluation :
5

Pay your employees better

Thomas B. 
Évaluation :
2

the cashier was super slow and there were two people there working however, the one helping me also started helping the customer behind me on another terminal. the other employee just stood and watched. i was told to click a link in a text message and take a picture of my license but it did not work and i had to wait around five minutes to even be able to tell the cashier that. it was just a bad time.

Jacquelyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chiquita H. 
Évaluation :
3

The bar code to scan saying you'd their for mobile check out is on the door not the lock boxes where your mobile app says it is. It took me 20 min to find it. And even thennits not real clear thatbis what its for

Gary F. 
Évaluation :
5

One of the two tires only had 20psi of air and its supposed to be 65psi. The other was slightly low but not bad. These should be checked before sending them out on the road from the u-haul staff.

rodney B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin S. 
Évaluation :
1

Our truck was supposed to be ready at 0800. When we arrived we were told that it would not be ready until lat afternoon. But that we could have a smaller truck for the same price. When we asked if we could get a second truck at a discounted rate due to their mix up and not ours, the general manager was very rude and rolled his eyes saying he wouldn't do it. When asked if we could have a discount on the mileage since we would have to make two trips now instead of one, we were laughed at and told that it wasn't their problem.

Jacqueline G. 
Évaluation :
5

Johann was great! he was extremely friendly and explained in detail how everything was going to work. definitely recommend this location!

Timothy H. 
Évaluation :
1

The employees including the Owner were rude and disrespectful .none of them acknowledge me when I entered the store.I wasn't told about the cash deposit over the phone, which caused me to be late moving because I had to go to the Bank and back that took an hour of my rental time, no discount no nothing but rude employees.The African American man that I released my rental truck to was very polite and he explained everything to me. I will not return. Ms. Avery

catherine A. 
Évaluation :
5

Had to do a camera walk around pre inspection with my phone. This should be the customer service rep doing this.

Charles B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik S. 
Évaluation :
5

Know your equipment. Have reserved transports available. Have more telephone service to handle issues.

Eric S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Salvatore T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYNETTEBERNICE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cheryl N. 
Évaluation :
1

Staff during pickup was rude and making inappropriate comments, complaining about work. I walked in and stood right in front of them and they made sure to finish their conversation before addressing me standing right in front of them. The 10' van I was given had a check-engine light. When I tried to tell them about it they dismissed it as "it's probably just the evap system," which is fine but they refused to annotate it on the contract. I drove under the purchased mileage and my receipt does not give any sort of indication that I will be reimbursed.

Joshua M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VALARIESPENCER R. 
Évaluation :
5

Knowledgeable friendly helpful staff. Safety focused staff. Great people. This is my preferred U-Haul location

Jeremy C. 
Évaluation :
5

The truck was definitely on its last leg. Smelled of antifreeze and wasn't a smooth drive at all, the rpm's seem screwy too. Got the job done so good for that and I bet the other trucks are fine just mine seemed weird.

Bailee H. 
Évaluation :
4

I feel like I was overcharged for my return fee

Diamond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donnie W. 
Évaluation :
5

Nothing. Location, hours and customer service are all above average.

Steve P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gaye N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEVON H. 
Évaluation :
5

The truck's air conditioner worked 75 % of the time, and completely stopped 3 hours before the end of our trip in Florida making for a very uncomfortable ride.

Christopher O. 
Évaluation :
3

In regards to the 26' box truck. Lose the slogan " drives like a van, hauls like a truck" It's an F-650. It's huge. It has leaf springs in the front. It drives like shit (which is ok and completely expected)."It drives like a big ass truck and hauls a bunch of your shit really well" should be your new slogan. Overall good experience, thank you.

DOMINICK A. 
Évaluation :
1

The truck was dangerous for lack of maintenance. It pulled to the right severely, and the brakes needed me to put my foot down TOTALLY to slow down, even at 10 mph. Twice, on the interstate, I had to swerve to avoid hitting the car in front of me. I was fortunate that the other lane was empty. Yes, I have experience driving trucks. I am TOTALLY convinced that if someone driving this truck does NOT have truck experience, they will wreck, and it won't be their fault. It was disgusting. I did not put gas in the tank because I was scared of the truck and trying to get it into a gas station. I told the staff there, and they charged me for the gas. They are greedy to the point of being dangerous. This is not the U-Haul I know.

Andrey S. 
Évaluation :
5

Uhaul team was quick to help and very professional!

Michael M. 
Évaluation :
3

Did not have the utility dolly I had reserved when I picked up my truck. I had also made a reservation for a storage unit at another location but after renting and loading the truck and driving to that location I was told there were no units available. That was completely unacceptable.

Kristopher M. 
Évaluation :
5

Friendly staff. quick and easy transaction. Great all around. It would be my pleasure to recommend this location.

Reinaldo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

I was told the wrong location to pick up my equipment. I showed up on time to the place I was told, and they didn't have it. I was told to go to another place but had to sit on the phone because there wasn't a confirmation for the new place. Luckily, the new place held my equipment because it was further out than what I had asked for and had already shown up to the other place and wasted my time.

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVONMARQUISE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Courtney S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

NOTHING YOUR, YOUR SALES ASSOCIATES ARE THE BEST

Diana P. 
Évaluation :
5

The staff was helpful and super friendly!

Sheila J. 
Évaluation :
5

Smooth process.

Khadija C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janette S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean S.  |  Expérience générale 
Évaluation :
5

Good customer service and friendly.

Alesia A.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALVIN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THEODORE R.  |  Expérience générale 
Évaluation :
5

Love this location. I have used this location for several rentals and purposely do because of the service from the staff. Always professional and helpful.

Heidi W.  |  Premières impressions 
Évaluation :
2

Several of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch. Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it. All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.

Rebecca L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annie L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CRYSTAL S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIANA H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nakita O.  |  Expérience générale 
Évaluation :
2

Staff is rude and the facility is never cleaned.

Daniel H.  |  Expérience générale 
Évaluation :
4

All the workers at this location was very understanding and were all helpful.

Sandra V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC V.  |  Expérience générale 
Évaluation :
5

I loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank u

MICHAELYNN O.  |  Expérience générale 
Évaluation :
2

🖕

Douglas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDWILLIAM H.  |  Premières impressions 
Évaluation :
5

Wonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.

Jennifer N.  |  Expérience générale 
Évaluation :
4

Just didn't know if it had a after hours drop off.

david p.  |  Premières impressions 
Évaluation :
5

Steins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.

Claudia V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
5

Staff at the military Hwy facility is excellent, friendly and more than helpful

Shari s.  |  Premières impressions 
Évaluation :
5

Everything went as smooth as possible, no problems whatsoever.

LARRY K.  |  Premières impressions 
Évaluation :
5

Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process

john t.  |  Premières impressions 
Évaluation :
5

Been using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.

NORMAN G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVINA T.  |  Expérience générale 
Évaluation :
5

I moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.

NORMAN G.  |  Expérience générale 
Évaluation :
5

Staff was super friendly and helpfull!

Adolph M.  |  Premières impressions 
Évaluation :
5

Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.

NORMAN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W.  |  Premières impressions 
Évaluation :
5

Wonderful staff and a clean facility. Will recommend.

Amarnath V.  |  Expérience générale 
Évaluation :
5

The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.

Deborah G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay W.  |  Premières impressions 
Évaluation :
5

Johann Skull runs a good storage/moving facility. Great customer service!

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner B.  |  Expérience générale 
Évaluation :
2

It’s way too expensive to pay every month.

andrea p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moses P.  |  Expérience générale 
Évaluation :
5

We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Merci

Kirsty L.  |  Expérience générale 
Évaluation :
5

Needs to explain the process better

Rasheeda B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CONSTANCE B.  |  Expérience générale 
Évaluation :
3

I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn't have that size available and wouldn't for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn't have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn't do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn't followed through. Other than those issues the facility was okay.

Carinna P.  |  Expérience générale 
Évaluation :
5

The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!

Lori W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON S.  |  Expérience générale 
Évaluation :
5

The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!

Carinna P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanterria P.  |  Expérience générale 
Évaluation :
5

We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.

Jake D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanterria P.  |  Premières impressions 
Évaluation :
2

Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.

Kevin A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
5

Need to get sliding glass door fixed. Everything else was great.

amy c.  |  Expérience générale 
Évaluation :
5

I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.

amy c.  |  Premières impressions 
Évaluation :
4

Merci!

justin p.  |  Expérience générale 
Évaluation :
5

This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.

Nimyah P.  |  Premières impressions 
Évaluation :
5

Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.

Kirsty L.  |  Premières impressions 
Évaluation :
5

HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF

barbra m.  |  Expérience générale 
Évaluation :
5

Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...

Thelma P.  |  Premières impressions 
Évaluation :
5

The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.

Patricia B.  |  Premières impressions 
Évaluation :
5

This is a busy location, but the people there are very friendly and helpful

Howard R.  |  Expérience générale 
Évaluation :
5

Trying to call the facility was a challenge.

Ann F.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business

MICHAEL C.  |  Premières impressions 
Évaluation :
5

I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.

Victoria T.  |  Expérience générale 
Évaluation :
5

Outstanding service!!

Victoria T.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and courteous!

Melba B.  |  Expérience générale 
Évaluation :
5

N/a

SANTOS G.  |  Expérience générale 
Évaluation :
5

Great customer service!

Melba B.  |  Premières impressions 
Évaluation :
5

The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.

THOMAS F.  |  Expérience générale 
Évaluation :
5

The slide door didn't work most of the time for my visits. Other than that it was good.

Monita L.  |  Expérience générale 
Évaluation :
5

Convenient.

Valerie W.  |  Expérience générale 
Évaluation :
5

Very professional & mr johann is the best he deserves a promotion

george j.  |  Expérience générale 
Évaluation :
5

N.D.

Ebony G.  |  Expérience générale 
Évaluation :
5

Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida

Johnny D.  |  Expérience générale 
Évaluation :
5

Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.

QUALICLEAN F.  |  Expérience générale 
Évaluation :
5

Great!

Michele Y.  |  Réservation 
Évaluation :
5

Great facility

gary h.  |  Expérience générale 
Évaluation :
4

Satisfied with service.

TERRANCE N.  |  Réservation 
Évaluation :
3

MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges

Nicole R.  |  Expérience générale 
Évaluation :
3

Johann, Keith, & Dionne always pleasant.

Tracie B.  |  Expérience générale 
Évaluation :
5

Merci

Terri H.  |  Expérience générale 
Évaluation :
1

Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.

DESIREE H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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