Customer Reviews for U-Haul Moving & Storage at North Military Hwy

4 793 évaluations

7448 N Military Hwy   Norfolk, VA 23518
(S Of eLittle Creek Rd)

(757) 583-1862

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 583-1862

7448 N Military Hwy
Norfolk, VA 23518
(S Of eLittle Creek Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

🖕

Douglas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGIEHARRISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHWILLIAM IV H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

There was no need for improvement in any areas as far as I could see. The personnel were all very personable and professional in every aspect. Everyone seemed extremely knowledgeable of their positions and total customer satisfaction seemed to be their targeted goal. Great experience!

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARNELL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLISFITZGERALD R. 
Évaluation :
1

Location required license to be uploaded and we needed help. Dionne refused to help at first, but ended up helping after we couldn't get it done. The a/c in pickup truck did not work. Called location back to inform them and s/w Johan who stated "It's not as hot as it's been, so you don't need a/c". Informed him my expectation when renting any U-Haul vehicle is to have working a/c AND he does NOT get to decide when I need it or not! We were on a timeframe for moving, so we could not wait for them to find and get us another truck. Johan was VERY unprofessional and he should NEVER tell a customer that! Regarding the a/c, it started working after 2 hours of having truck. We should've received some type of discount for the inconvenience, but they did not seem to care at all. Also, the pickup truck needs to be serviced b/c it was shaking. We always rent from this location b/c it's close to our house, however, customer service is the worst!!! Will choose a different location, next time, if we need to rent again.

JACQUELINEDENISE A. 
Évaluation :
5

Great service, friendly employees. I dropped my vehicle off after hours and Ernest helped me through the phone app process. Ernest was very helpful and friendly.

CARLANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gean M. 
Évaluation :
5

Everything was easy and hassle free

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINEDELORE S. 
Évaluation :
1

No reps came out to help with checkout even though there's a sign that says stay with the truck. Gave up and did the mobile check out because there was no other option

WILFREDOISON P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLESTER E. 
Évaluation :
5

staff is very friendly and helpful

FRANKLESLIE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYJAY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY J. 
Évaluation :
4

Around town should b unlimited.

MICHAELYNNR O. 
Évaluation :
3

The cost was significantly more than expected upon returning the rental.

LAURAMARIE K. 
Évaluation :
5

Staff was great at check out and check in

DANIELLEE T. 
Évaluation :
5

Overall outstanding service and employees that work there.

DAVID ANTHONY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDWILLIAM H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTINE G. 
Évaluation :
5

Wonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.

Jennifer N.  |  Expérience générale 
Évaluation :
3

Trailer was not tightened down enough on ball hitch during pick-up, trailer unhooked right down the road after leaving but was saved by the chains.

Madeline K. 
Évaluation :
5

Be more detailed on pricing so one can budget properly. Someone was supposed to contact me within 48 hours and I haven't heard any from anyone follow through is very important. Over all the experience was smooth and painless

DAVIDWAYNE G. 
Évaluation :
5

Bunch of great workers, store was clean and cr service was so pleasant.. thank you military hwy crew.tomet

DONNAMARIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESSIEPERCILLA Y. 
Évaluation :
4

The customer rep who helped us was extremely helpful and patient with us.

Monica B. 
Évaluation :
5

Good service

JOSUEARMANDO D. 
Évaluation :
5

The gentlemen that checked me in and checked me out were consummate professionals. They were tremendously friendly and very helpful. They gave me great service. And because of them, I would absolutely rent from this location again.

Donna J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
1

This was the worst experience ever since I had my storage unit there. I left because of the poor service and unprofessionally service. I would never ever used a Uhaul service ever again in life based off this location lack of service

Issaka G. 
Évaluation :
5

The lady at this center was very helpful to me as she went beyond her duties to check my car and change a burnt fuse to make sure my lights are working fine and able to complete my trips. She was very friendly and full of smiles to every customers.

BAMIDELE A. 
Évaluation :
1

Worst customer service and lady who took the truck back was very rude. Would not recommend to anyone

Zachary W. 
Évaluation :
5

Great experience. The folks on site here were friendly and efficient.

Cassondra T. 
Évaluation :
5

Have used this location several times over the last few weeks to help with our move and have fixed any issues that had arised with no problems. Very friendly staff.

KRISTYMARIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
3

This location was understaffed considering it was the last weekend of the month and how many locations are closed on Sundays! There was a slow moving line (about 6 people ahead of us) and we waited well over half an hour to be served. One lady left in tears and no truck ( they didn't seem too helpful with a lot full of trucks and still full when I returned mine). The guy that waited on us was friendly and helpful though, said he had come in on his day off. Sad that the boss didn't plan ahead for a busy weekend.

RANDA LYNN G. 
Évaluation :
5

U-Haul phone response time is abysmal. Whether it is the 1-800 number or ANY local office. You are losing business because nobody can get through in a reasonable amount of time. I was only successful in navigating a U-Haul rental and changes by going in person to the selected U-Haul site. The North Military Highway staff was great despite being shorthanded for the amount of business they had. They really tried to accommodate their customers including me. FIX YOUR PHONE SYSTEM SO IT IS RESPONSIVE ENOUGH TO BE USEFUL. THE CUSTOMERS" TIME IS VALUABLE TOO!!

MITCHELLTHOMAS S. 
Évaluation :
4

Ernest went above and beyond to help reduce the stress of our move. We had moving helpers coming at 9:00 AM and the U-Haul store didn't open till 9:00. Ernest told me about registering online for off-hour pick-up and offered to get to the store 15 minutes early. Moving is stressful no matter what - having people like Ernest at U-Haul makes a difference. Thanks Ernest!

JANE M. 
Évaluation :
5

Everybody was very helpful and friendly. Would use and recommend.

FELIPE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORYANDRE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
1

Better customer service, faster check in and check out. Definitely nicer people working at this location.

DEBORAHSTRATER B. 
Évaluation :
3

I request the truck with plenty of time to be picked up at Virginia Beach and at last minute I received a call telling me that I have to pick up at Norfolk taking me 21 miles out of the way twice for the round trip.

HECTORDOMINGO F. 
Évaluation :
1

The staff at the front was terrible. She makes so difficult for to drop off truck that We had to call customer service to confirm that was the location to drop off. She insisted that we couldn't. Add to that, we took pictures of gas which wasn't accurate with the contact says, she was very mean and bitter. She shouldn't work for Uhaul if you are looking to provide good customer service.

SHALENIE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDALGIRAUD P. 
Évaluation :
5

It was gd customer service

jay J. 
Évaluation :
4

Overall experience was good. I never dis fins the flashers. Thank goodness did not have to use them. The agents answered all my questions and were fairly quick to get me processed

LOISVIRGINIA MAR S. 
Évaluation :
4

Bottled water .... It was very HOT that day.

RICHARDD L. 
Évaluation :
3

Only one person working the front desk and he was also the person hooking up trailers. Took 45 minutes to get my trailer.

Bruce D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLASTYRONE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRYAN DANIELSTUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMALICIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
4

Just didn't know if it had a after hours drop off.

david p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONWILLIAM S. 
Évaluation :
3

Engine light on entire time was told it's ok will go out. Transmission needed service sounded terrible. Inside of cab looked like workers climbed in and out every day and drove it to work. Upset with check system never had an problem dropping off before. Something to cost about 50 $-60, ended up 120 $for 2 hrs and 10 miles. Been renting here 10+ years catering, moving, etc very disappointed.

CYNTHIAWAFF C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROOSEVELTDAY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
5

The trailer was in good shape and waiting for me. The staff was professional and courteous.

JAMESMITCHELL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEWBRIAN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELDONNELL R. 
Évaluation :
4

My only concern was the check engine light was on in the truck and when I mentioned it there was little concern. We did not have a problem with the truck thankfully.

RICHARDJOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHYGEORGE M. 
Évaluation :
5

You really can't do too much of anything. I received great service when I picked up the trailer and great service when I return. I would highly recommend this location.

DAVIDALAN W. 
Évaluation :
1

What to do: Check for damage on vehicle Have paperwork for the right vehicle Have correct mileage for said vehicle

Larry D. 
Évaluation :
5

GREAT check in experience by your friendly, knowledgeable, personable team including the guy from Haiti whose name I can't recall. :( Keep him!!

FREDERIC N. 
Évaluation :
3

WiFi Signal for mobile sign in. The process takes a little to long.

La A. 
Évaluation :
5

My phone did not work with the automated system. The pics of the vehicle were not the vehicle I was renting. I could not use the phone method to turn in the vehicle after hours. Called customer service and was on hold for 30 min and no one ever picked up. Then was charged another 20 dollars for an extra day when I used it for 4 hours.

JAYROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARDJONATHAN W S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKYLAHCARESS M. 
Évaluation :
5

Staff at the pickup location were very friendly and helpful.

Sarah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEAN R. 
Évaluation :
5

I had a present experience doing business with the U-Haul in Norfolk Virginia. I was pleasantly surprised that they provided me with a brand new Chevrolet pickup that only had 16 mi on it. I took excellent care to park it away from other cars and to return it in the same great condition I rented it man. It was a very good experience and the people who run the U-Haul in North fork do a great job.

Kenneth C. 
Évaluation :
5

Awesome service !!!

OLIVERJOHN R N. 
Évaluation :
5

The UHAUL people were working hard and I truly appreciate all they did. Perhaps there could be a line for people WITH reservations that can jump ahead of the people that simply "show up" without a reservation and keep asking the same questions, getting the same response of "it is the end of the month and everything is already reserved...you idiot". OK I added the last part but you get the point.

SAMUELPHILIP M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CATHLEENMARIE H. 
Évaluation :
5

Great customer service, made all customers feel comfortable, even if their were no trucks. All customers were happy. Thank you, don't change a thing. Rennie Lassiter

RENNIEUZZLE L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DOUGLASTYRONE W. 
Évaluation :
5

Thank you for keeping my Reservation

JONITATARIANA M. 
Évaluation :
5

Steins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.

Claudia V.  |  Premières impressions 
Évaluation :
5

Keep doing what you do good jobs...

DARYLE G. 
Évaluation :
5

Very pleasant staff at this location. Explained everything and made appropriate recommendations.

JAMES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPHWADE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GERALD M. 
Évaluation :
5

Nice people that work at that location

PAULMONROE D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTIE NICOLE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Giandra S. 
Évaluation :
4

Driver side tire was low. No Outside tire tread. Tire was looked at by tire guy said it needed replaced. Took trailer back to uhaul side we would be fine we made it but had to keep air in it.

Danny K. 
Évaluation :
4

The equipment was clean but it malfunctioned and wasted 45 - 60 minutes of our time having to place multiple calls and countless minutes on hold to get a response from roadside assistance. The malfunction was documented on the return check-in. Considerable difficulty getting the steering wheel unlocked and getting the truck to start. Happened twice.

LEVIEVERNSON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ernest S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDANGELO S. 
Évaluation :
5

Pay in store.

RICKEYDONNELL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R.  |  Expérience générale 
Évaluation :
5

Staff at the military Hwy facility is excellent, friendly and more than helpful

Shari s.  |  Premières impressions 
Évaluation :
5

Everything went as smooth as possible, no problems whatsoever.

LARRY K.  |  Premières impressions 
Évaluation :
5

Staff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process

john t.  |  Premières impressions 
Évaluation :
5

Been using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.

NORMAN G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVINA T.  |  Expérience générale 
Évaluation :
5

I moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.

NORMAN G.  |  Expérience générale 
Évaluation :
5

Staff was super friendly and helpfull!

Adolph M.  |  Premières impressions 
Évaluation :
5

Pleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.

NORMAN G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen W.  |  Premières impressions 
Évaluation :
5

Wonderful staff and a clean facility. Will recommend.

Amarnath V.  |  Expérience générale 
Évaluation :
5

The employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.

Deborah G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay W.  |  Premières impressions 
Évaluation :
5

Johann Skull runs a good storage/moving facility. Great customer service!

john p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanner B.  |  Expérience générale 
Évaluation :
2

It’s way too expensive to pay every month.

andrea p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Moses P.  |  Expérience générale 
Évaluation :
5

We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Merci

Kirsty L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Premières impressions 
Évaluation :
5

This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.

Nimyah P.  |  Premières impressions 
Évaluation :
5

Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.

Kirsty L.  |  Premières impressions 
Évaluation :
5

The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.

Patricia B.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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