Évaluations des clients U-Haul Moving & Storage at Northeast Expwy
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Northeast Expwy
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Jane W. le
Excellent and efficient customer service for a walk-in customer without a reservation.
Virginia B. le
Even though the computers were down due to a neighborhood internet issue, the staff went the extra mile to make sure that I was able to secure my pick-up. Going to your website/portal and making the reservation. Luckily when I returned everything was back up as usual, and I was handed my receipt with a smile. The place is so well organized and clean yet most important was the professional, friendly, and knowledgeable staff. You would be lucky to have all your locations run with this team!
Michael C. le
When I return to drop off the truck, the staff inside would not get off their phones to greet me at the truck and check me out.
Tracey O. le
It was great, we got in and out very quickly that morning. With employee recommendation, we rented a truck that gave us plenty of room to get all of our stuff moved across town and returned early. The “Moving Help - Dees Delivery” were incredible. The check out process took 5 minutes and we were on our way. Very thankful that everything went so smoothly!
Elizabeth S. le
Excellent energetic crew at the uhaul location. They were personable and customer focused. I will hands down go back to this location due to the experience from walking in the door being greeted by the team to the guy installing the trailer. I have spread the word.
Sayonara silva R. le
Excellent service and customer care. Latrice Hill was simply amazing!! Her care and willing to go the extra mile to accommodate everyones needs is truly unmatched. I'm so thankful that you have found such a person to represent your brand and to deliver the up most care. She is simply one in a trillion. I will come back to this location specifically because of her warm helpful nature. thank you
Williams G. le
Customer service representative was extremely helpful at the counter as well as the rep over the phone taking my reservation.
Steven H. le
Latrice was a pleasure. Up beat helpful at the end of the day. In and out. No issues no big deal. Thanks. I’ll come here again.
Andrei M. le
More seating for waiting customers.
Christopher G. le
The two men workers were extremely helpful in store.
MICHEL M. le
Perfect
Lisa G. le
Employees very friendly and helpful
Clarence B. le
A quicker check in when returning the vehicle
Brent F. le
Second time renting at this location. Very professional group of people easy to deal with and get in and out. Highly recommend this location as a go to and U-Haul overall. Way to rep UHaul!!
William S. le
Had to go to 3 different locations to find the right size truck that i had ordered 7 days before
Kristine A. le
The U-Box experience did not go well. First, Uhaul recommended one box for a studio apartment, which was totally incorrect. A mattress takes up half of the Box alone. Second, the delivery was a pure disaster. I contacted Uhaul to let them know I would have movers pick up the boxes. Instead, they scheduled a delivery and called the day before to let me know the delivery I did not even request was not possible. Luckily, I had movers scheduled. The movers arrived to the Uhaul Location where my pods were located. They were told the pods were not there and to drive an hour to a different Uhaul location. Upon arrival at the second Uhaul location, the movers were told the pods were not at that location, and to drive an hour back to the original location. They arrived back to the original location and waited another hour for the pods to be brought down. It was a total mess and I expect to be reimbursed for the extra 3+ hours I had to pay my movers for Uhaul's inability to keep track of my belongings.
Andrew D. le
Very helpful and friendly
Trevor M. le
People were very friendly
Cagney S. le
The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.
misty s. le
Great customer service at this location. Thanks!
Laura P. le
Staff was very friendly, storage was always clean, facility is secure.
Greta J. le
During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.
Christine A. le
The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.
EDWARD D. le
These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time
Freda S. le
Quick and easy to rent my storage unit.
Susanna R. le
Great service. Great location.
DAWN B. le
Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???
Tiffany D. le
Everyone was very professional and kind!
milja m. le
Pleasant to deal with
Jeffery S. le
Great Facility
marc g. le
Staff very friendly and helpful. I surely would recommend to friends and family.
Mhagen L. le
The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent
dina r. le
very professional and able to answer question and be helpful.
marc g. le
Very friendly and very helpful. We were able to take care of business within minutes. Great location!
lamont p. le
Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot
Barrie M. le
Resent police presence asking questions about people names got me little concerned
Zele A. le
Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.
Forrest H. le
Everything went smooth
ROSS M. le
I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!
Catherine G. le
Ricardo was a pleasure to work with. Very helpful and efficient
vijay r. le
Met all my expectations. Thanks
Hana H. le
Perfect!!!
Kalifa S. le
Friendly & efficient staff
Patti T. le
Agreat experience. Extremely friendly and very helpful knowledgeable staff!
Stephanie F. le
My things were damaged inside the storage unit. All water damage.
TUCKER T. le
Office staff was a little slow wen I had interactions with them. U-box is a great service though
VERNAE P. le
The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn’t ask for better support and assistance.
Charlie R. le
I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box’s delivered and placed and picked up smoothly. I would recommend
Puneet A. le
Fantastic job done by u-haul
fareed k. le
Great
Erin M. le
UBox was canceled by the company accidentally the morning of my wedding. Every time I called, I was on hold for AT LEAST an hour and then the employee couldn’t help. Will never use U Haul again!!