Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

Évaluation :

1

The left mirror was cracked on the truck and I called immediately but there only response was let them know at the end? Let them know at the end? I needed a mirror to be able to see behind me! Never offered to fix it or help or anything, then when on the highway the truck tops at 50 miles an hour, going any faster it downshifts you right back to 50. It took twice as long to get where I was going. I did call, but we had to keep going we could not wait for service. Plus that would have taken another day of time, hotels and gas. The truck experience was awful. The employees were kind. I'm requesting a refund because I took three extra days off work because I was expecting to get to my destination three days sooner, but the truck would not go faster than 50! Which nothing said this when I paid for the truck. Also calling they said the truck goes faster than 50, well the one they gave me did not. Not being able to see behind me because it had no side working mirror was awful too, I'd never recommend a truck with no rear mirror. I'm requesting a refund. A small issue but I did buy a truck outlet at uhaul but it was never put in the bag when I left chamber store but my receipt I was charged for it. You need to refund me because the truck should have been in working order not how it was - it's not right to do to me.

Évaluation :

5

Gentleman that I dealt with was great! Seemed to be alone, but very professional and helpful. Was a pleasure to do business here

Évaluation :

3

Truck was filthy & smelly. Beer bottle tops in vehicle. Mud everywhere. Geez. Staff who checked me out was a bit condescending. "Of course you won't be making - A Donation" " Just select NO. I was like wow..OK. I guess I should not be surprised. Considering just two weeks ago, they had me race across Atlanta to get, to this location for my rental. To only get to a closed location and the wrong key in the drop box. Still waiting for my callback...... Waisted time & energy.

Évaluation :

2

I specifically asked if the lights were working and the attendant told me they were. I drove home and packed and packed the trailer. My wife was following me in a separate vehicle and asked me if I knew the trailer lights didn't work. This was 10 miles into a 350 mile trip. When I returned the trailer we confirmed that my wiring harness worked and that it was the trailer's wiring that had a problem. Really disappointed that the attendant told me the lights worked when they didn't.

Évaluation :

3

There was a lot of mix-up with my rental from beginning to end. Not sure who's fault it was but I was being overcharged. It was corrected once I returned the vehicle but it should have been avoided. I rent a lot from Uhaul and this was the worst experience. Let's not get worst let's get better!

Évaluation :

1

Arrived late for pickup. Was told my reservation was cancelled because it was over 1 hour late! No other trucks of the same size available. Nowhere on the SMS / email / website does it mention that if you don't show up within the hour your reservation is cancelled. I checked the fineprints on the email confirmation. The clerk ended up finding me a smaller truck (cargo van) available. That's all there was, so that's all I got. The first one was damaged: spare tire had been installed, dead tire inside the van and the tire cable dragging on the road. Complained on site (I had not left the parking lot). Got another cargo van. Dash glass was broken and the fuel gauge was broken, but the rest worked. I'm sure I ended up filling it up more than necessary at the end of the day because of the broken fuel gauge, but I was able to accomplish what I needed from the day of rental in the end.

Évaluation :

5

Rien

Évaluation :

3

Full context: Had to rent pickup for in-town using out-of-state drivers license. Documentation online versus at-location requirements for secondary assurances did not match. Attendant insisted on third form of assurance after providing phone number for myself, and for my wife (documentation only states two are needed). Pickup had several places on exterior where something had been spattered on it and not cleaned. Online app for inspecting vehicle does not work seamlessly with DuckDuckGo Browser, requiring user to know how to manually take photos and then upload to gallery. Arbitrary limits on number of photos to upload with no way to delete/choose another is poor UX. Staff outside of office were friendly and helpful. Truck functioned properly. Entrance/Exit for facility is truly not great. A hairpin driveway immediately next to a highway on ramp and access road split is hair raising enough in a smaller vehicle. I can only imagine the stress for a larger vehicle operator.

Évaluation :

3

Pickup process was very chaotic since the system was down at my originally scheduled location.

Évaluation :

5

Excellent service

Évaluation :

3

The location is awkward to drive into.

Évaluation :

5

Overall, Darnell's customer service was great. He was pleasant, accommodating, and helpful. At the very moment on the spot, he helped retrieve my Uboxes despite not giving Uhaul a 24hr notice.

Évaluation :

5

Very friendly and helpful staff!

Évaluation :

1

Have staff that are honest and trustworthy. I left 2 items in the truck when I returned the truck. I called the store to let them know I was on my way back to retrieve the items. When I reached the store I was told the staff member who did the final check of the truck didn't see my items. I made it VERY CLEAR my items WAS in the truck and I want it now. I followed the staff member outside and he pulled my personal items out of his car trunk. Prior to this, the manager swore that if the staff member had seen anything in the truck he would have told the manager. Obviously THAT was a lie!!! I would NEVER spend my money at this location again!!

Évaluation :

3

I am a long time renter at this U-Haul location and have been treated fairly for the most part. I was surprised to find that U-Haul was unwilling to work with me in accommodating my storage needs when I attempted to rent an unavailable 10 x 10 storage unit (at this location)and wanted to merge two 5 x 10 units to accommodate a 10 x 10 unit. I was told that corporate is not allowing such arrangements and I had to rent two 5 x 10 units instead until such a time a 10 x 10 storage becomes available. I understood the business side of the argument that storage rentals are in high demand and the business is good right now and would prefer to rent two units independently as oppose to merging units together to make one unit. It would appear that the company best interest isn't from a customer service standpoint and was unfortunate.

Évaluation :

2

Get all rented items properly under the same account. The trailer was only associated to be in the notes and without tracking numbers. This caused the return process to be a time consuming process.

Évaluation :

5

I always enjoy using equipment from this location. The staff are always very friendly, helpful and professional. this is my U-Haul dealer of choice.

Évaluation :

1

Have a phone number where a customer can call this location and get a person instead of an automated machine. Consumers are sick of that! Bad attitudes are also wearing thin on consumers who are spending their money.

Évaluation :

5

This is the best U-Haul location I've ever experienced. Darnell and his team do an incredible job of customer service.

Évaluation :

5

General Manager was professional and courteous

Évaluation :

5

Darnell and Nick were awesome, and provided exemplary help during a very challenging time. Appreciations to Darnell especially for flexibility and working with me to find solutions!! Thanks!

Évaluation :

4

None noted. Thx

Évaluation :

5

Spectacular. Super friendly and helpful. Made the returning process extremely easy and quick. Couldn't recommend this location more.

Évaluation :

2

I had to go 3 locations to get a truck that has been booked 3 weeks ahead. Poor communication. The manager in charge(Tim) did all he could to resolve the issue in a timely manner but I lost almost 1h30 in my moving scheduled with people waiting for me Thank you

Évaluation :

3

First location I went to did not have the trailer I needed despite having a reservation, so I was sent to this location. Picked up the trailer off the lot and got to my destination before realizing there was a pad lock on the trailer. Had to go back to have it cut off. This experience was incredibly frustrating but the store manager was very kind and apologetic

Évaluation :

3

Not have customers drive over an hour away for equipment after being told you have it. Clean out trucks/ cup holder full of tea, back of truck full of dirt and shredded paper.

Évaluation :

5

Nada. Todo. Mui. Bien. El servicio

Évaluation :

3

The app was difficult to use I was unable to complete my return without assistance.

Évaluation :

5

GPPD SERVICE

Évaluation :

5

Newer equipment. The truck had nearly 225 K and I wondered if it was going to make it . Transmission is going out. The location or store is a great place, I have used them numerous times with no problems

Évaluation :

1

Van was parked in a puddle of water parked my personal car in handicap ♿️ space taller attendant came to window pointing at window with jester I rolled window down he said with adjatated command park your car over their

Évaluation :

5

Darnell is awesome - he always goes above and beyond to help us. Thank you Darnell!! Peter Swerdlow Griller's Pride

Évaluation :

5

Very friendly and efficient sales staff.

Évaluation :

5

Everything was great but I would have liked more explanation of using the equipment.

Évaluation :

5

GREAT SERVICE

Évaluation :

2

Train the person putting the trailer on the hitch to tighten the receiver. Trailer fell off my truck 3 minutes up the road from the uhaul facility. On the side of highway I had to stop the trailer that was under my truck because saftey chains caught the trailer. Had to put it back on my truck, tighten it .then continue my journey. Tried to call the facility kept saying 20 minutes wait time. Everytime I called.

Évaluation :

5

I have always had great service at this location. Very helpful, friendly staff.

Évaluation :

4

None at this time

Évaluation :

1

Making sure vehicle is safe to drive. I told the employee how horrible my experience was with the truck and how dangerous it was, he tells me “what do i expect, it's a 2006” . I would never come back to this location.

Évaluation :

5

Very helpful and accomodating.

Évaluation :

5

Nothing everything was done professionally. Thanks to all.

Évaluation :

3

Please let me know of a location change. Did not receive a text.

Évaluation :

4

Have enough equipment to use . The location had no appliance dolly when I reserved my truck in advance

Évaluation :

4

I was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I'm only giving 4 stars because one of the staff members completely ignored my presence.

Évaluation :

4

Office team was great always working with me and doing a very good job! Making my move so much easier.

Évaluation :

3

No questions were asked. Didn't bother to check to see if I was the renter. I'll never renr front uhaul again

Évaluation :

5

Very kind and helpful staff. The nice gentleman that check me in when I picked up the van and checked me out when returned does excellent work. He deserves a raise!

Évaluation :

5

Always pleasant and helpful experience!

Évaluation :

5

nothing

Évaluation :

5

Great Customer Service

Évaluation :

5

Everything was fine and staff efficient and knowledgeable. 2 items worth noting: 1- We originally reserved a van at the Peachtree Rd./Brookhaven location. when we go there; the truck was out for repair and should have never been available to rent, but they found a replacement 5 miles away 2- the truck we did rent showed 'low tire pressure' but they said it was just the gauge and it had been checked out. That was accurate and we had no problems

Évaluation :

5

Very nice service and people.

Évaluation :

1

Old van to much old ..I rent labor load truck at this time van brakes r stuck I can't open it try couple of hours..call roadside for help they coming after hours but already I pay labor I'm book hotel for one night ..next day again rent labor and drop stuff my location.I pay 2times labor also I pay one night hotel also next day take day off my work.total loss around $ 700+ ..but next day they charge me $165 it's so funny..i need my full amount back also cover $700

Évaluation :

4

My issue is that my reservation was CANCELLED prior to arriving and no one can figure out why!!!! Also your the operability of your website sucks.

Évaluation :

1

The guy had me be chartered cause he had my vehicle and I got there at 6:40am now I'm charged for being late and I wasn't!

Évaluation :

5

The staff was impressive.

Évaluation :

1

The Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don't fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it's not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.

Évaluation :

5

I was so pleased with the service, I asked to write a review.

Évaluation :

5

I have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARS

Évaluation :

5

Thanks for all of your help.

Évaluation :

5

This has been the most consistently convenient and supportive staff that I've experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that's very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!

Évaluation :

2

There's needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pm

Évaluation :

5

Wouldn't recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.

Évaluation :

5

The staff was great and very helpful

Évaluation :

5

The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!

Évaluation :

5

I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!

Évaluation :

4

I've used this location before and had no problems that's why am back again.

Évaluation :

4

I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.

Évaluation :

2

My storage was closed out without my consent I was charged $99,95 for 2days

Évaluation :

5

Everyone was very helpful and I really appreciated it.

Évaluation :

4

Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.

Évaluation :

4

Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.

Évaluation :

5

Friendly /Helpful staff and a very well-run facility. It was a nice experience!!

Évaluation :

3

I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.

Évaluation :

1

The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I'm not begging for a storage unit! You're not doing me a favor!!! It's a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I've ever experienced using uhaul

Évaluation :

5

Great place

Évaluation :

4

THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.

Évaluation :

5

Very helpful and friendly

Évaluation :

4

People were very friendly

Évaluation :

4

The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.

Évaluation :

5

Great customer service at this location. Thanks!

Évaluation :

5

Staff was very friendly, storage was always clean, facility is secure.

Évaluation :

2

During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.

Évaluation :

3

The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.

Évaluation :

5

These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time

Évaluation :

5

Quick and easy to rent my storage unit.

Évaluation :

5

Great service. Great location.

Évaluation :

1

Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???

Évaluation :

5

Everyone was very professional and kind!

Évaluation :

5

Pleasant to deal with

Évaluation :

5

Great Facility

Évaluation :

5

Staff very friendly and helpful. I surely would recommend to friends and family.

Évaluation :

4

The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent

Évaluation :

5

very professional and able to answer question and be helpful.

Évaluation :

5

Very friendly and very helpful. We were able to take care of business within minutes. Excellent emplacement!

Évaluation :

1

Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot

Évaluation :

3

Resent police presence asking questions about people names got me little concerned

Évaluation :

5

Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.

Évaluation :

4

Everything went smooth

Évaluation :

5

I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!

Évaluation :

5

Ricardo was a pleasure to work with. Very helpful and efficient

Évaluation :

5

Met all my expectations. Thanks

Évaluation :

5

Perfect!!!

Évaluation :

5

Friendly & efficient staff

Évaluation :

5

Agreat experience. Extremely friendly and very helpful knowledgeable staff!

Évaluation :

1

My things were damaged inside the storage unit. All water damage.

Évaluation :

4

Office staff was a little slow wen I had interactions with them. U-box is a great service though

Évaluation :

5

The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn't ask for better support and assistance.

Évaluation :

5

I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box's delivered and placed and picked up smoothly. I would recommend

Évaluation :

5

Fantastic job done by u-haul

Évaluation :

5

Excellent