Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

4 890 évaluations

2951 NE Expwy   Chamblee, GA 30341
(@ Shallowford Rd and I-85)

(770) 458-8353

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(770) 458-8353

2951 NE Expwy
Chamblee, GA 30341
(@ Shallowford Rd and I-85)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

BAZELAIS S. 
Évaluation :
5

The system works great. Easy in and out and easy to extend days. Great employees. I've been renting from this location since I was 18 and I am 57. Great job!

RONALD D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERTRAND P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHANIEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
3

Clean the truck after each use.

Tyra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERMAINE P.  |  Premières impressions 
Évaluation :
1

I was charged twice for a enclosed trailer when I returned the same day.

ENRIQUE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHARAY M. 
Évaluation :
3

A few of my items were broken, and scratched up.

Greg B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hassan A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

The cargo van I was given needed lots of maintenance Everything from from missing dashboard components to the mat in the cargo area was damaged. The employees were more interested in their cellphone communications than in serving the customer.

YALE S. 
Évaluation :
4

Add trashcan to site

Raymond M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARIA V. 
Évaluation :
1

seme mojaron cosas por que ese camion que rente nose de donde le entro agua no estoy satis fecha

Arely D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RHONDA W. 
Évaluation :
5

Interior cup holder area was soiled with food. The rest of the experience was great!

EDWARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHIID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHANTE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER F. 
Évaluation :
5

Store number will not reach to store- it always goes to national service center. I wanted to contact store directly

Theo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR G.  |  Expérience générale 
Évaluation :
3

We had made a reservation for a different location. We received no notice that there had been a change to our reservation. Fortunately I called to confirm the morning of and that is when I learned that we had been sent to a different location. So the lack of communication was very disappointing. Then when we arrived they said they did not have the truck we had ordered. Finally we spoke with the manager and he was able to give us another truck.

JANET E. 
Évaluation :
5

Excellent customer service.

KENNETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY T. 
Évaluation :
5

Always a great experience at this location.

JON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SELMA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN H. 
Évaluation :
2

Gas.. I used 33 miles, put in $15 amount of gas. I thought I put in more than I was supposed to. 2 miles per gallon.. and still got charged $9 more on top of what I paid? Your car has 2 miles per a dollar rate..?

Beomkyu H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ALBERT S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN C. 
Évaluation :
4

Bien

JOSE M. 
Évaluation :
1

I have not received a credit for the items that I did not rent and the lower mileage rate that I was given. I have spoken to a rep, she agreed that the rate was incorrect and I had a lower mileage rate. As of this date, I have not been credited back the difference. The truck I originally was rented was switched out-the one that I received was not clean and the maintenance had on the driving aspect had been neglected.

DIANE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANN T. 
Évaluation :
3

The truck had a hole in the roof, which let the rain leak through and my belongings got wet. Very disappointed.

YAIR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOY M. 
Évaluation :
3

People were very informative until I asked questions.

CHERYL T. 
Évaluation :
4

The trucks need a mechanical inspection.

MELIKSAH G. 
Évaluation :
5

I was charged for a u box I canceled. It was handled promptly by Darnell Braziel, he was so nice!! Thank You!

Nene B. 
Évaluation :
5

Good service

ANGEL C. 
Évaluation :
3

They charged me for gas but I brought it back the same it went out

Neal M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arely D. 
Évaluation :
5

The entire process of finding a storage unit, truck and a car tower drop-off facility was a full day of running from one facility to another without success. Finally we found a COMPETITOR storage facility and a U-HAUL truck/car tower drop-off on our own. The very worst experience we have ever encountered with u-haul. We are extreme disappointed.

Roger P. 
Évaluation :
1

It was a nightmare trying to get my PODS delivered. UHAUL kept messing up the delivery. I've also been charged (and deducted from my account) for moves that didn't actually occur. I'll likely never see that money again or even hear from anyone after posting this review. I would 100 % suggest using PODS versus U-Boxes for your move!

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BOBBY S. 
Évaluation :
5

Very helpful staff

EBONIE V. 
Évaluation :
4

Even though I missed seeing this location 4 times, I would still recommend this location. Friendly and inviting staff.

BELINDA E. 
Évaluation :
5

Darnell was very helpful and professional. Excellent experience.

RICHARD L. 
Évaluation :
5

Mi única recomendación es que tienen que dejar siempre a esa señorita que tienen allí porque presta una excelente atención

JESUS P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENDRELL W. 
Évaluation :
3

My original drop-off location was on Peachtree Road. When we arrived, they told us the lot was too full and we would have to go to a different location. The lot was visibly not full. We had to drive further into the city and made us late for work. All in all we had a terrible experience with U-HAUL on both ends, both in Athens and in Atlanta.

ERICA C. 
Évaluation :
4

Need pleasant customer service. The young lady didn't appear to want to be there.

CHERYL F. 
Évaluation :
5

Nice vehicle. Very comfortable. Nice backup camera!!

Judith Z. 
Évaluation :
5

This is a very convenient location.

Jim M. 
Évaluation :
5

Everything was quick, friendly, and easy.

MIGUEL J. 
Évaluation :
5

Store Manager Darnell was friendly and very helpful. He helped us move my couch from the pod to the truck and gave us water bottles because we were thirsty. Also, he resolved a mileage issue regarding the truck in a helpful and friendly way. More places should have management like him.

ZAHRA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william M. 
Évaluation :
3

The emergency brake did not work. I would like to comment on how difficult it was to rent this truck and dolly. The first location that we went to made the reservation at another location in town. When we got there, the truck was not there. He suggested we go to a third location which we found did not have any equipment. She made a call and told us someone would call to help. No one called. We then went to the fourth location mentioned above who fixed us up. Also our first choice to tow a 2009 Dodge Caravan was to use my 2019 Honda Ridgeline All wheel drive with a 5000 lb towing capacity. Your system would not allow the dolly rental for capacity reasons which I'm sure is wrong.

ROY C. 
Évaluation :
3

Service is too slow when you get there. I realize different transactions take variable amounts of time, but the staff up front doesn't seem to care and doesn't seem to prioritize and/or ask if maybe you are just doing something quick. The woman handing storage when I was there wouldn't take other customers dealing with trucks or trailers. Staff necessary to unhitch my trailer was not around. The trailers are always great. But, I always run into these long delays when checking in and out. It's a bummer.

Jonathan B. 
Évaluation :
3

Entrance can be a little difficult to navigate.

JON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORENA G. 
Évaluation :
5

Phenomenal customer service! The gentleman working went above and beyond! I highly recommend this facility!

PENNY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICA W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIERA L.  |  Premières impressions 
Évaluation :
5

This location is well ran. I always get great customer service and in and out in minutes.

EEVA V. 
Évaluation :
1

Why was u charged 20 dollars after hour return ? I was on the call wait for an hour then got help to return the car because ur online was down. It's not my fault and I told the customer service agent about and sent all the pictures to her and she told me she left a message . tedessa_burns@uhaul.com This is the email she provided me .

WAHAZST K. 
Évaluation :
4

good service

LESZEK G. 
Évaluation :
5

Good service nice and easy in and out

Robert C. 
Évaluation :
5

Encountered technical difficulties when doing the return via the key drop off process. I entered the information through the email link but couldn't get to the completed form sent. Was forced to leave the key without completing the process.

JONTE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRITTANY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

This is my 3rd Ubox. I am ALWAYS thoroughly impressed by my belongings being exactly how I packed them. This is no way a reflection on the location.. I dont even know who is responsible, but my belongings fell out of the box when I opened the door this time. I had to spend unnecessary hours unloading, repacking, and moving my belongings into a storage unit because the box was a wreck. Shout out to the location in Addison, TX for compensating me with a month of storage. Otherwise, this was unacceptable...

Yunique S. 
Évaluation :
1

Communicate with the customers on the actual price for rental. We was charged 2 times on debit card and it takes 3 to 5 business days to come back on card. Poor customer service.

CRYSTAL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WHEELER M. 
Évaluation :
1

Vehicle in terrible condition. Steering wheel constantly fought direction and frequently went left when turned right and vice-versa. Ride was terrible... felt like vehicle was going to collapse at any minute. Transmission jerked constantly and changed "automatic' gears irrationally. Equipment promised was not available - 17 ft truck "not available' even though reserved 2 weeks before - only 15 ft available. Same for number of dollies - had only one although 3 reserved. This was, by far, the Worst experience I have ever had with UHaul - and I have moved with you 5 times in the last ten years!!! Wil NOT use you again. Will try Penske and Home Depot!

SHELLEY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felecia B.  |  Expérience générale 
Évaluation :
5

The on-site staff was great! Calling customer service was MOSTLY okay with a few hiccups. Customer service should be more professional and consistent.

SYLVIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYTTANIE S. 
Évaluation :
5

Great Location!

QUENTIN R. 
Évaluation :
5

The employees were professional and nice. Merci.

RHODA M. 
Évaluation :
5

This has been the most consistently convenient and supportive staff that I've experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that's very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!

SAMUEL S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD G. 
Évaluation :
5

General manager was very helpful

STEPHEN H. 
Évaluation :
2

Where finally rented fine! My guarenteed reservation location was closed upon arrival and forced my going to another location and starting over. Delayed my plans ! Happened before! Wait time on phone for help 30 mins holding... terrible customer service!

GEORGE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arely D. 
Évaluation :
3

My issues are not with the location but with the online reservation. I reserved at a different locations, confirmed in my email and online account, but when I arrived there it told me my truck was at another location.

Katherine P. 
Évaluation :
5

The workers were great.

RAYMOND W. 
Évaluation :
5

The only minor thing wrong that my wife noticed while following the truck was the truck I rented had a right rear tail light that was very dim and was hard to see the turn signal in bright sunlight.nn

FRANKLIN L. 
Évaluation :
3

when I got in the van and turned the key the first thing I see is the left rear tire needs air. I pull up to the air line and try to raise the pressure some but the inline tire gauge isn't working. I tell the attendant about the low pressure warning and he says don't worry about it - the sensor is bad.

ROBERT R. 
Évaluation :
3

Faster check in. I entered all my information online but still needed to provide information again. Also, why isn't information kept on file between visits? Oh and the self check in “bypass the line” is TERRIBLE. Way too much overhead and things to provide.

John C. 
Évaluation :
5

Male agent was very polite, effecient, and helpful. I rented at 5pm on 10.19.21.

OMRI JARARD S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PERRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey L.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Antwan C.  |  Premières impressions 
Évaluation :
4

I've used this location before and had no problems that's why am back again.

Betty G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sitara t.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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