Évaluations des clients U-Haul Moving & Storage at NRG Stadium

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at NRG Stadium

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Kimberly V. le

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Le client n'a pas laissé de commentaire.

Rizwan M. le

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Le client n'a pas laissé de commentaire.

Diane Y. le

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Le client n'a pas laissé de commentaire.

Wanda J. le

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Give the right total amount when coming to pick up vehicles etc. Customer service rep gives one quote when arriving at facility it's a different total etc.

Tony J. le

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Le client n'a pas laissé de commentaire.

Alex B. le

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My reservation was supposed to be honored for 8am and when I arrived, I found out the place was out of business. Where is the guaranteed $50? Oh, it’s bullshit! I even have a voicemail saying that I am to be there by 8am... It took an extra 2 and 1/2 hours to get the trailer I needed 2 and a half hours ago...!!!!! U-Haul is no more for me unless they honor that $50 guarantee!

Cheryl S. le

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Le client n'a pas laissé de commentaire.

JAMES S. le

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NRG station has excellent service.members The U-Haul employees at this location where outstanding above and beyond what one would ask. This is coming from a U Hual dealer back in the days,some time ago 15 years. At the south Main and Fondren at U-Stuff It Selfstorege. They went above and beyond anything you could ask for. I recommend them over any other U-Hual Delear I've used excellent excellent service thank you all very much. James S.

Russell C. le

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Thank you

Gladys R. le

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Le client n'a pas laissé de commentaire.

eduardo r. le

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Le client n'a pas laissé de commentaire.

Tanner H. le

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This place did not have our free month rental reservation or the one that I reserved for us reserved. So we had to get a more expensive unit because it was the only one available. Then there were complications with the card slot so that we could try and pay. This took way too long. Overall this was a terrible experience with U-haul.

jackie c. le

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It is very good u don't need to improve

Mike K. le

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Forgot his name but attendant was very helpful in getting my trailer hooked up.

JOHN D. le

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Le client n'a pas laissé de commentaire.

Mitchell C. le

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The staff member who I dealt with in pickup was rude and made me feel like I was inconveniencing him by renting a trailer. His answers to basic questions about the rental were rude and sarcastic. I called to verify the return timeframe inn sunday morning and the young lady who answered the phone was rude and hung up as I was asking a question. I heard someone in the background say, “just hang up.” At drop off, the store was chaos and there was a parking lot mess along with a line in the office that extended to the door. One gentleman was trying to make order of the traffic outside and he was the only individual who was helpful at this location. I only regret that I didn’t get his name because he certainly deserves recognition for not being a jerk in a store that full of them.

taylor f. le

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Nothing! I forgot the guys name but the man who helped me hook up and take the trailer off was awesome! friendly helpful and cheerful! the whole process was seamless!

juan g. le

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The drop out off was easy. The man working there was every kind and helpful and easy to work with.

bradley m. le

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Amazing staff!

Mike W. le

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Very friendly people. Quick checkin.

JOHN D. le

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Le client n'a pas laissé de commentaire.

NATASHIA G. le

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Le client n'a pas laissé de commentaire.

Edgar P. le

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Le client n'a pas laissé de commentaire.

bradley m. le

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Nothing. Ben, the person working with me was absolutely amazing. He answered all of my questions and was fair, honest, and kind. I would absolutely come back to this location.

Arinze C. le

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Excellent customer service.

chris w. le

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More explanation of trailer install and removal. Why are there no breaks or a jack to keep the trailer in place?

Ruben R. le

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Same thing every time, the best experience for moving with Uhaul

chanel w. le

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Le client n'a pas laissé de commentaire.

Katrina C. le

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Le client n'a pas laissé de commentaire.

Andrew R. le

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Ashton was great and very easy to work with. Thank you.

Ricardo S. le

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Air conditioner died after about 20 minutes of operation. Reported issue to Houston Office before departure from Houston, TX. Informed unable to reload truck, no mechanic to fix A/C and problem needed to be addressed by New Orleans, LA U-Haul. Basically the Houston, TX site was transferring the A/C issue to another location with knowledge the New Orleans Office was unable to adjust the rental amount under current U-Haul policy. Request a significant adjustment in the rental fee for this unsatisfactory rental.

Maurice G. le

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Le client n'a pas laissé de commentaire.

Paul R. le

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Quick and easy return.

Yurlanda L. le

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Le client n'a pas laissé de commentaire.

Jhun I. le

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Le client n'a pas laissé de commentaire.

Dorothy M. le

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Le client n'a pas laissé de commentaire.

jason b. le

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Le client n'a pas laissé de commentaire.

Susan R. le

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There was only one associate working the desk at 10 A.M when we went to pick up our reserved truck. It took about 40 minutes for us to be attended to as we were third in a line of 6 customers. We noticed another associate on the video screen lounging on a ramp and reviewing his cell phone the entire time we were there. We didn't ask if he was on duty or not but it seems logical that he could have been made available to keep things moving. We have pictures of the screen.

Eric H. le

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Le client n'a pas laissé de commentaire.

Cynthia C. le

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Gentleman was very thorough.

Camille T. le

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Le client n'a pas laissé de commentaire.

SUSAN S. le

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The driver side door was VERY difficult to close. The sales person at the rental location alerted me to it, so they knew about it. After closing the door, and putting the truck into drive, the electronics system alerts you that the "driver side door is open". It took repeated HARD slams shut to get it to register as closed. I am a small woman, as they could see, and this was quite difficult for me, but do-able.

Gregory W. le

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Service is always good

Holden S. le

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Le client n'a pas laissé de commentaire.

Deannalee F. le

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Le client n'a pas laissé de commentaire.

bruce c. le

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Le client n'a pas laissé de commentaire.

Mark M. le

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Le client n'a pas laissé de commentaire.

Zachary B. le

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I’m actually going to be reaching out to corporate because this service was so mismanaged and terrible. I scheduled a uhaul for 30/day and .89/mile. When I arrived the attendant asked me a litany of questions without explaining they were to charge me up front and then did so. After I was obviously caught off guard the attendant made no effort to right the situation. Looking at my receipt I also noticed they charged me beginning at the time I made a phone call to reserve the U-Haul not when I actually received it, therefore never giving me the full day offered. The following day when I went to return the vehicle I called a nearby location who confirmed I could bring it to them. An hour after doing so, that location called and said the location I got the U-Haul From was threatening to charge me $120 for taking it to the wrong one, without ever reaching out to me. They said if I could come pick it up and return it, they would drop the threat. AFTER I went to the second location, picked it up myself, drove it across town, the original location then charged me for the additional miles I had to drive between locations, and a late feee due to the fact that I trusted your employee and your employee was wrong. At no point did someone try to apologize, at no point did someone attempt to discount my fees for your teams obvious lack of knowledge. Also, I left a speaker in the U-Haul but haven’t been able to go pick it up due to work. Why hasn’t your team called me? You check vehicles between rentals so it obviously has to belong to driver. Do you employee thieves? Help me out. This was a mess.

Pablo P. le

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Le client n'a pas laissé de commentaire.

rhonda b. le

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I waited along with half a dozen people over an hour to drop off a truck. The app wasn’t working and I needed an old-fashioned receipt. I had to drive 30 minutes out of my way to return this truck and waiting 1 hour. It seems ridiculous that you can’t return a vehicle to any location. I requested the location to drop off 1 mile from my destination. #nomoreuhaulforme

Brian H. le

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The associate who helped me with my rental ABSOLUTELY KILLED IT. Straightforward, professional, and easy. Did such a good job I decided to do this survey just so I could shout him out. You rock, Virgil!

Philip K. le

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I'd like to highlight that my original drop off location was not a pleasant experience because no one was there during open business hour. They had a sign that said be back at 1:30, but I arrived and 1:30 and no one was there. I waited until 1:45 and no one was there, so I left and went to the location I actually preferred to take the trailer too, which is this one right by my house. You suggested the other location, which again, didn't have anyone to drop off too and there was not alot of space at that location to leave the trailer.

Mark D. le

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Le client n'a pas laissé de commentaire.

ignacio b. le

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Le client n'a pas laissé de commentaire.

Roger P. le

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Le client n'a pas laissé de commentaire.

ahmed k. le

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Le client n'a pas laissé de commentaire.

raul s. le

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Return of truck could have been faster. Only one employee was working check in check out line.

Eric S. le

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Le client n'a pas laissé de commentaire.

Kevin S. le

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Easy drop off.

justin b. le

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Le client n'a pas laissé de commentaire.

Ray F. le

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Every thing went great.

Darius s. le

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Le client n'a pas laissé de commentaire.

Jonathan L. le

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Le client n'a pas laissé de commentaire.

Saso K. le

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Le client n'a pas laissé de commentaire.

everett h. le

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Le client n'a pas laissé de commentaire.

Brent J. le

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Le client n'a pas laissé de commentaire.

regina h. le

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We ended up owning 36cents. We paid

Jose G. le

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amazing service quick effective professional great thanks main staff

Mary T. le

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Le client n'a pas laissé de commentaire.

Delisa S. le

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I appreciate the nice experience with Benjamin. When you are moving or using this service it is great to have a professional transaction and no hidden fees with each visit. My questions were answered and even the return was smooth.

Juan A. le

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Everything went great!!!! Blessings!!!??????

Newal H. le

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Le client n'a pas laissé de commentaire.

Paulette C. le

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Le client n'a pas laissé de commentaire.

ABUNDIA A. le

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Le client n'a pas laissé de commentaire.

Iesha W. le

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Le client n'a pas laissé de commentaire.

Charles V. le

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Le client n'a pas laissé de commentaire.

MICHAEL R. le

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Le client n'a pas laissé de commentaire.

simon b. le

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Very polite and professional service

Mariah L. le

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Know the hours of certain locations when searching nearest address. I was sent to 2 stores that was closed without notice and waisted 3 hrs of Time that cost me financially. Poor service

Vanessa J. le

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Le client n'a pas laissé de commentaire.

Veljko R. le

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Le client n'a pas laissé de commentaire.

milton r. le

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greater kindness of the staff

Joni S. le

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Excellent manager and staff.

Norris W. le

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Le client n'a pas laissé de commentaire.

Meir G. le

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Le client n'a pas laissé de commentaire.

Matthew M. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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Le client n'a pas laissé de commentaire.

CHARLES S. le

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Because of a 45minute wait time to be seen with only 2 people in front of me is why this is a less than average rating. I have rented from this location well over 20 times. And sadly to say this has been a repeated thing. The problem is that there is 1 person on staff assigning trucks, then have to get the truck, and hook up trailers for the customer. That's to much for 1 person on staff and the customers have to wait to long to be seen. That's my only complaint. I hope this feedback gets another person on staff to help. Thanks!

delton o. le

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Le client n'a pas laissé de commentaire.

Brian l. le

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Teach the people who work there to be more "customer friendly". they are very rude. They do not go out of their way if there is a problem. The are very nonchalant about issues.

grace g. le

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the people who work there are very rude.

hershal b. le

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It was great...the staff at this location is very professional

ANTHONY H. le

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no comments

Lynette J. le

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Le client n'a pas laissé de commentaire.

Jenny p. le

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Le client n'a pas laissé de commentaire.

Sanquana M. le

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Thank you

Thanh D. le

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Mr. King and his associates were very friendly and were great linsteners who understood the situation well and were willing to go extra miles to help customer. Our reservation was transfered to their location and they helped us promptly to save us not only time, but expenses due to our transfer. I strongly recommend them for their excellent services.

Rita M. le

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Customer wait time. This is a busy location need more customer service rep on weekends

Andrea B. le

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Le client n'a pas laissé de commentaire.

Patrick O. le

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Le client n'a pas laissé de commentaire.

Britney I. le

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My experience was absolutely terrible. Uhaul got my reservation wrong 3 times and sent me to 3 different locations. My original reservation was for 5:30PM and I didn't get a uhaul until after 8pm. I am very dissatisfied with my experience yesterday and very distraught. I only had 30 minutes left with my movers and one had to leave. So I was forced to find replacement and was further inconvenienced. On top of that, they sent me further out my way to pick up the uhaul, accumulating additional fees for mileage. It was a complete nightmare.

CHRISTOPHER T. le

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Le client n'a pas laissé de commentaire.

Taylor T. le

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Le client n'a pas laissé de commentaire.

edguar b. le

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Le client n'a pas laissé de commentaire.

isaias h. le

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Great service, and good uhauls

Dan H. le

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Le client n'a pas laissé de commentaire.

Alonza C. le

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Get a good understanding what u paying for. I was given nothing but the truck to move with

Rene A. le

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Le client n'a pas laissé de commentaire.

Ramona M. le

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Customer service is great!

kenneth s. le

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Le client n'a pas laissé de commentaire.

Bert C. le

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Le client n'a pas laissé de commentaire.

Xuanye C. le

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Le client n'a pas laissé de commentaire.

anna e. le

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Very nice people

Mathew P. le

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Everything went smoothly. No complaints here

JUAN M. le

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nothing, everything was perfect.

GEORGE L. le

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They need a third employee I had to wait to long

Takeshi T. le

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Le client n'a pas laissé de commentaire.

Charles J. le

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Le client n'a pas laissé de commentaire.

Travis W. le

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Le client n'a pas laissé de commentaire.

Jimmy J. le

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Le client n'a pas laissé de commentaire.

Stuart P. le

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Mr. Curtis was very nice when I returned the vehicle. He took care of the return process for me. Much appreciated!

Victor S. le

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Nothing because everything was perfect. Very friendly people and I would most definitely rent from you again.

Leslie K. le

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Great staff at this location; always my first choice for trailers and propane. Have been a customer here for years. On this particular occasion, Mary was top notch - great customer service that should be recognized. Keep up the good work!

Reginald B. le

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Le client n'a pas laissé de commentaire.

Aja W. le

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Le client n'a pas laissé de commentaire.

Katie S. le

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Make people park trucks so that they aren't blocking the only driveway. It's not fun getting the trailer then not being able to take it because the driveway is clogged with idiots

Jonia M. le

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Great service, I had an Issue with my charges however, it was resolved. The manger who took care of me was great.

Joshua A. le

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Le client n'a pas laissé de commentaire.

Christopher T. le

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Drop off was just as great as the pick up ! The gentleman who received me was very courteous and I highly recommend this location for any U-Haul service anyone may need!!!

Louis B. le

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Le client n'a pas laissé de commentaire.

Juan B. le

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Le client n'a pas laissé de commentaire.

Dona P. le

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Le client n'a pas laissé de commentaire.

Raponia G. le

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Le client n'a pas laissé de commentaire.

Walter Z. le

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It takes too long to get service, your system is too slow make it better

LILYANA J. le

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Le client n'a pas laissé de commentaire.

Anthony N. le

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Le client n'a pas laissé de commentaire.

Keith J. le

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This was an excellent experience and the customer service with picking up the truck was excellent

Jean-marie J. le

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Le client n'a pas laissé de commentaire.

bernard s. le

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Le client n'a pas laissé de commentaire.

Dana F. le

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Le client n'a pas laissé de commentaire.

russell s. le

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There was too much going on for the guy behind the counter. He was trying to help three or four people at one time. It was impossible. Plus he charged both of my credit cards.

Gregory G. le

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Quick and professional

Richard P. le

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Le client n'a pas laissé de commentaire.

scott t. le

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Le client n'a pas laissé de commentaire.

Henry F. le

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Le client n'a pas laissé de commentaire.

Mine J. le

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The service was quick, timely and the gentleman that assisted me was very friendly and polite.

Scott Z. le

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Le client n'a pas laissé de commentaire.

GEORGE L. le

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Le client n'a pas laissé de commentaire.

Polly H. le

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Le client n'a pas laissé de commentaire.

seth m. le

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Need more organization on the drop off at night

Silvester M. le

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Le client n'a pas laissé de commentaire.

dony j. le

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Is hard to to go around corners with large items

Humsini V. le

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I got my storage unit fast and was explained everything thoroughly.

Olivia A. le

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very friendly and helpful

lisa f. le

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Nice place

Joselyn T. le

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Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

BOBBIE S. le

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I just appreciate everyone that work there....thank you all great service.....

John R. le

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I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy

jim m. le

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Very good service over the phone