Obscure process they ended up charging me extra 60 usd because I turned in the key before attempting to complete the online return formManasseh O.
Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Pour nous contacter
Houston, TX 77025
(South of 610)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Fix radio and acAaliyah B.
There was no key drop off box for after hours drop off.Aaron K.
Le client n'a pas laissé de commentaire.rosa C.
Le client n'a pas laissé de commentaire.Juan P.
Nothing everyone was very professional and attentive!Chris B.
The attendant was very helpful. I needed an adapter to connect the lights. He knew which one I needed. I'll be back to this location.EMMANUEL K.
My truck was a piece of junk it had no damn A/C it had a very ruff ride.I will never rent from this place again. I paid too much for this rental without A/C and they don't tell the truth when you are placing the order online. I had purchased the thing to move furniture around when I got there it was not it the truck. That truck broke my glass items because it needed shocksanthony T.
Le client n'a pas laissé de commentaire.Mouiha V.
Get rid of talkative customers that don't use internet to book and wait on people coming in for pickup or drop off as a priority.Jerry B.
I had to flag down a staff to assist with completing my rental. The staff member was rude by asking me for my rental paperwork as if I didn't have it, he wouldn't assist, when it was already in the system. Then he had the audacity to try to hustle $20 from me by lying, stating that he didn't really feel like doing his job and that it was for a service fee. Yeah the employees over there are trying to rip people off. Maybe do some secret shopping to find out, or give them a raise.Jimmie S.
Excellent help and assistance. Great experience.Michael G.
Le client n'a pas laissé de commentaire.Carlos B.
Le client n'a pas laissé de commentaire.ANITA F.
The staff was great! Made a last minute reservation and it was ready to go when I got there. Super easy process and friendly folks.CODY T.
Le client n'a pas laissé de commentaire.James F.
I recieved a billing that is not mine on my account information for a truck not rented to me nor driven by me and cannot get ahold of customer service to straighten outRichard W.
Le client n'a pas laissé de commentaire.Stormy H.
More flexibility with the number of days for a one way rental. I was required to pay for 2 days when I only needed the rental for 8 hours.David L.
Line out the door. Mobile app not working. No utility or furniture dollies available even though I was allowed to reserve them. Employee said he would remove them from my reservation. He did not. I also indicated during check in that the dollies were not provided. Still charged for them. Truck transmission is about to fail.Michael C.
Le client n'a pas laissé de commentaire.SANTIAGO G.
Le client n'a pas laissé de commentaire.richard R.
Le client n'a pas laissé de commentaire.Alex R.
All was very good thank You 🙂Carlos D.
The employee that received our return trailer was very helpful. Excellent employee.JohnRussell J.
I booked the truck for 24 hours, however I am charged for two days of equipment fee and insurance coverage. When I rented the U-Haul, the representative told me that I can return the truck before 3pm today. I did return it before 3pm, but the representative checked it out around 3:10pm. I guess this is why I am charged for two days. Can you help me to fix the wrong charge?Darren C.
Staff was professional. Seemed understaffed for the number of customers.Mamie W.
The guy at the counter was so busy in his phone he couldn't even help me. I couldn't even get a helllo or how can i help you. The whole time the man on his phone It was a30 min process because he couldn't stay off his phone. VERY ANNOYING AND UNPROFESSIONALDaylan W.
Le client n'a pas laissé de commentaire.david O.
Le client n'a pas laissé de commentaire.Juan C.
Le client n'a pas laissé de commentaire.Ronald M.
Le client n'a pas laissé de commentaire.Sumanth Koushik B.
Le client n'a pas laissé de commentaire.Tiffany L.
Le client n'a pas laissé de commentaire.juan F.
Le client n'a pas laissé de commentaire.lessie V.
Le client n'a pas laissé de commentaire.Jonathan H.
Le client n'a pas laissé de commentaire.Brandon K.
Excellent customer service despite a long line of customers. Respectful & conscientious staffJohn R.
Le client n'a pas laissé de commentaire.Samantha M.
Le client n'a pas laissé de commentaire.Gregg P.
Le client n'a pas laissé de commentaire.Lateefa W.
Le client n'a pas laissé de commentaire.San Juana A.
Le client n'a pas laissé de commentaire.Kirkland H.
Le client n'a pas laissé de commentaire.Ronald M.
Make sure enough gas is in vehicle.Caralon S.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Kourtney J.
Excellent customer service!!!ERIK J.
Le client n'a pas laissé de commentaire.mary C.
Le client n'a pas laissé de commentaire.Joel M.
Le client n'a pas laissé de commentaire.Richard B.
More gas in the U-haul when starting.battist P.
Young man met me out on the lot. Took care of my trailer. Unhooked it, and placed it in it's proper place. Nuff said...Kevyn W.
Nothing everything was perfect!!!thank you so much for your help!!Marcela P.
Nice and friendly experiencePatricia D.
Le client n'a pas laissé de commentaire.Juanita E.
Extremely helpful and fast service!Robert M.
Everything was excellent. The staff was friendly and on point with the services. Thanks again.Prince M.
Le client n'a pas laissé de commentaire.Tarrah L.
Drop off was chaotic and there was no one available to coordinate checking the rented trailer back in.Barry G.
Le client n'a pas laissé de commentaire.Jason H.
Ashton Cole should be fired!!!!! His customer service is below unprofessional!!!! What should have been a 5 hour move for me turned into 2 days!!!!!! He took all my money off my card and wasn't suppose to now I can't feed my kids because I have to wait a week to get my money back.Danielle C.
Le client n'a pas laissé de commentaire.Chrsital L.
Clean the trucks. We found beef jerky and garbage throughout the cab and back of the truck.Steven S.
Le client n'a pas laissé de commentaire.KELLY L.
Le client n'a pas laissé de commentaire.Hussain A.
Le client n'a pas laissé de commentaire.James C.
It all goodLIONELL I.
Le client n'a pas laissé de commentaire.Brian R.
Well, this is the second time I we rented a truck from you guys, and I can honestly say that it's been a real pleasure. No hassle what so ever, not to mention that it didn't take long to get what we needed. Merci!georgette D.
Nothing we had a great experience. Amanda and Ivory were so helpful. Amanda hooked our trailer up as well as navigated our truck/trailer through the tight parking lot. Efficient location!Scott W.
Le client n'a pas laissé de commentaire.laylah A.
Service was goodCHARLES P. | Premières impressions
The customer service is great, but the wait time is long, need more representatives.Sherena J.
If a customer reaches out the morning after a rental because an item is left in the truck, it would be nice to be contacted back in regards to that item.Pannel E.
Le client n'a pas laissé de commentaire.maleroe G.
Le client n'a pas laissé de commentaire.nikisha t. | Premières impressions
water leaked inside the trailerClark R.
Everything is fine with me at this location and staff members Amanda and Ivory are great thank youTIMOTHY I.
Le client n'a pas laissé de commentaire.Jonathan P.
Easy access, quick rental just by following instructions via your phone!Danny G.
Very easy drop off experienceShannon F.
Nothing Great serviceFLOYD G.
Le client n'a pas laissé de commentaire.Gianna R.
Easy drop offJeffrey K.
Great job 👍👌Terrie J.
The truck was mostly clean. The cab had a thick layer of dust across the dashboard and the interior windows dirty. But other than this one issue, the truck worked well and rental process great.Christopher M.
I only had one issue with the auto transport trailer that I reserved. I paid the extra $20 to have the uhaul representative on site connect the trailer and help me load the car. However, the representative for got to pricier and hookup the 4-wire flat connector for the trailer lights. I was not aware of this until I discovered it the next day after starting my one-way journey out of town. Other than this oversight, the rental and process was excellent.Christopher M.
Great quick, fast service!charles G.
What I didn't like was the fact that the gas was on a very low level when I picked up the truck. That was a little scary.Thomas F.
Le client n'a pas laissé de commentaire.Latoya S. | Premières impressions
Overall everything was great.. unfortunately I didn't understand the drop of for after hours.. I tried to do it on my phone has I was heading back to Georgia but had to turn around because you have to be onsite for the app the work correctly...which I didn't understand that so I lost 2 hours waiting for customer service because keys was in lockbox.. and it would not let me upload the picture I took for mileage n gas.. before I locked up the truck.. would be nice to be able to use the app without being onsite n let me upload picture...loreal H.
Le client n'a pas laissé de commentaire.Latoya S.
Le client n'a pas laissé de commentaire.danielL H.
Le client n'a pas laissé de commentaire.JOHN G.
I reserved a 20 ft truck, the place had only 1 and it did not start. They gave me a 26 ft instead. I also reserved packing blankets and they had none availableTROY P.
Le client n'a pas laissé de commentaire.Steven H.
Le client n'a pas laissé de commentaire.Phyllis A.
Le client n'a pas laissé de commentaire.Ed G.
Great Customer service, and very friendly staffANA T.
Le client n'a pas laissé de commentaire.JOWAYN O. | Expérience générale
VERY GOOD SERVICE!!veronica A.
Le client n'a pas laissé de commentaire.morgan T.
Le client n'a pas laissé de commentaire.brandon j. | Premières impressions
Le client n'a pas laissé de commentaire.Crystal B. | Expérience générale
Le client n'a pas laissé de commentaire.khalia d. | Premières impressions
I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra daRefugio F. | Online Move In
Le client n'a pas laissé de commentaire.Jeffrey J. | Expérience générale
Le client n'a pas laissé de commentaire.Elva Z. | Premières impressions
Le client n'a pas laissé de commentaire.Alexander A. | Premières impressions
Le client n'a pas laissé de commentaire.Jerold B. | Premières impressions
Le client n'a pas laissé de commentaire.VALLEN M. | Premières impressions
AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!Isaiah M. | Expérience générale
Le client n'a pas laissé de commentaire.Annie G. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA B. | Premières impressions
Le client n'a pas laissé de commentaire.ARIC R. | Premières impressions
Le client n'a pas laissé de commentaire.Malik H. | Premières impressions
Business was run very well. Asset to Brand. Great customer service.Grantham C. | Expérience générale
Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.DANNY L. | Expérience générale
Le client n'a pas laissé de commentaire.helen r. | Premières impressions
Le client n'a pas laissé de commentaire.Tabitha G. | Premières impressions
Great service ,friendly staff, clean storageDANNY L. | Premières impressions
Ashton is a great person!China M. | Expérience générale
Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.Cederic S. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn C. | Expérience générale
Le client n'a pas laissé de commentaire.KELLIE W. | Expérience générale
Le client n'a pas laissé de commentaire.jomond h. | Expérience générale
Great team!stephanie B. | Premières impressions
Good PeopleCHARLES A. | Premières impressions
Le client n'a pas laissé de commentaire.dony j. | Expérience générale
The staff’s was kind and courteous and went above and beyond for mePeggie B. | Expérience générale
The staff were helpful toward me doing the entire process.calvin W. | Premières impressions
Le client n'a pas laissé de commentaire.Jermoney J. | Premières impressions
Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽camelia g. | Premières impressions
Staff was always helpful, courteous and efficient!Estela V. | Expérience générale
During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.world youth f. | Expérience générale
Very friendly and helpfulROLANDA G. | Expérience générale
The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren't able to use the unit.Tatiana B. | Expérience générale
Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.tashun t. | Premières impressions
Ashton was very knowledgable and polite. Excellent service à la clientèle.Vernon N. | Premières impressions
Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.RONNYE A. | Expérience générale
The staff is fabulouskristine H. | Premières impressions
Very nice peopleanna e. | Expérience générale
Is hard to to go around corners with large itemsdony j. | Premières impressions
I got my storage unit fast and was explained everything thoroughly.Humsini V. | Premières impressions
very friendly and helpfulOlivia A. | Expérience générale
Nice placelisa f. | Expérience générale
Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.Joselyn T. | Réservation
I just appreciate everyone that work there....thank you all great service.....BOBBIE S. | Expérience générale
I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easyJohn R. | Expérience générale
Very good service over the phonejim m. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!