Évaluations des clients U-Haul Moving & Storage at NRG Stadium

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at NRG Stadium

Cote générale :

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GEORGINA A.
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Le client n'a pas laissé de commentaire.

YOLANDA D.
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Le client n'a pas laissé de commentaire.

GERARDO R.
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M/C

jomond h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kathryn K.
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Le client n'a pas laissé de commentaire.

OLUFUNMILAYO O.
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The bathroom door was opened and it seemed someone just did a number 2 so the whole place was stinking. This location was indeed very dirty

Jason C.
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Had to wait almost an hour to get the truck even when I had an reservation. General Manager did not finish with me before helping others who came after me.

OLUFUNMILAYO O.
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The attitude of the personnel was very discouraging. Just very unwelcoming

ERIC C.
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Le client n'a pas laissé de commentaire.

Xavier L.
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Attendants were friendly and courteous. Got me in and out quickly.

Ryan M.
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Le client n'a pas laissé de commentaire.

LONNIE M.
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Le client n'a pas laissé de commentaire.

Latosha E.
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Le client n'a pas laissé de commentaire.

ARMANDO A.
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Le client n'a pas laissé de commentaire.

Reba M.
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Gerald and associates always take care of my needs. Great facility

VICTORIA G.
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Le client n'a pas laissé de commentaire.

denise F.
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This location is very busy. Even with a reservation there was some wait time so I just think they could use more staff. The representatives I worked with were very professional and helpful.

Michael N.
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Le client n'a pas laissé de commentaire.

Claudia F.
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The gentleman who hooked up the auto transport was very thorough and friendly we were in and out of there in less than an hour.

CLYDE F.
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Le client n'a pas laissé de commentaire.

Jonte R.
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Keep somebody at the counter to help customers besides one person helping everyone

Louis M.
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Employees need to check around to make sure that the place they are sending you to is going to be open when you get there. Not go off their regular schedule for the week!! NOT GOOD BUSINESS.

Gabrielle G.
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Clean out trash from the trucks and wear a mask when interacting with people

Chris B.
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Le client n'a pas laissé de commentaire.

JOSEY M V.
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Le client n'a pas laissé de commentaire.

Brian S.
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Le client n'a pas laissé de commentaire.

Hugh T.
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Le client n'a pas laissé de commentaire.

Luke M.
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Will call your alternative contact number and request permission to rent the equipment to you. If you don't have an alternative contact, they will refuse your business.

ERICA S.
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Le client n'a pas laissé de commentaire.

SHIRLEY F.
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Everything was clean but the truck I th

Lakesha J.
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Le client n'a pas laissé de commentaire.

ENRICKY V.
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THE SERVIE WAS VERY, VERY SLOW...

Kevin B.
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Nothing really. Everything was well taking care of

ROBERT P.
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Uhaul failed to place the appliance dolly in the van and charged me for losing it. I called the rental location and told them the dolly was not in the truck and they ASSURED me that it would be removed from the bill. IT WAS NOT!!!! The Uhaul ap requires the inspection of each side of the vehicle but does not require the van to be opened. I GOT RIPPED OFF!!!!!

Ryan H.
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It took almost 45 minutes for two people working here to get through two people in line in front of me and complete the rental.

Glenda A.
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My experience was fast and smooth, therefore, I don't see a need for changes right now.

Maurice H.
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Le client n'a pas laissé de commentaire.

stephanie B. | Premières impressions |
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Great team!

Ernesto M.
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Quick and on time service

ROBERT F.
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Went into the location to rent a car hauler on a Saturday, was told they had none and I would need to go else where. Went to the website and was magically able to makea reservation then pick one up. I shouldn't have to jump there hoops the get service. Will definitely plan ahead and use different companies next time.

Vivian W.
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Le client n'a pas laissé de commentaire.

TIMOTHY G.
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Le client n'a pas laissé de commentaire.

CHARLES A. | Premières impressions |
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Good People

TERESA T.
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Le client n'a pas laissé de commentaire.

CYNTHIA C.
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I like this location and they are friendly. I've used them fairly regularly, but there is a gentleman there that always seems to "have a chip" on his should-not used to being in charge. No matter what I do to ensure the truck is returned better than it is, he seems to always "come up with something.:" Every time, I say I am going to write about it but don[t this time I am. I filled the tank up and it was right where it was when I picked it up and this man still added an additional 9.95 to the tank. No customer service at all with that one. The rest of the workers at that location are very nice and professional. Please note, even that one is professional he just seems to have some sort of chip on his shoulder that certainly cannot have anything to do with me?? I was tired and just let him charge me-again, except this time, I am saying something about it!!!!!!!!

James M.
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No comment.

KAREEMA S.
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Improve the timeliness of equipment pickup. It took almost 30 minutes, although all my info was previously entered from an expired mobile pickup order. Then I was charged for overnight drop off when I didn't know that I needed to do anything more. I was also charged for 3 gallons of gas, when I was only delinquent one at most. I'm a repeat customer, but after calling and speaking with someone from customer service, I will be looking for equipment rental anywhere other than U-Haul. I cannot do business with a company that practices unfair business dealings with there customers. I hope the additional $29.75 that I was harvesting was worth the fact that I will never do business with U-Haul or its affiliates again.

dony j. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joseph M.
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Le client n'a pas laissé de commentaire.

CARL H.
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All was satisfing everything was pleasant

Bobbie E.
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Le client n'a pas laissé de commentaire.

Amirhossein A.
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Le client n'a pas laissé de commentaire.

DONALD D.
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More personnel for the customer support for check in and out.

CLIFFORD T.
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Le client n'a pas laissé de commentaire.

ARMANDO A.
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Le client n'a pas laissé de commentaire.

LINSTON C.
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Service times are a bit slow.

Tuan N.
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Le client n'a pas laissé de commentaire.

DENNIS V.
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Owner/manager misrepresented return policy and almost cost me a return fee. Required much work at return end to avoid.

CHARLES J.
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Although there was alot of options for in town use the on way options were limited but the service also came from the area manager which made sure we got an out of town truck that day and that location uhual personnel were curtious and helpful.

AURELYA C.
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Le client n'a pas laissé de commentaire.

DANIEL L.
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I suggest you never use this Uhaul site for any of your moving/storage needs. I rented a small box truck for 2.5 hours and told them my mileage estimate would be 25 miles total. The latter which I didn't even hit; I just over-estimated. The next day I receive an email stating that I drove 120 miles!! I went from this location, to my storage location in Westchase and back. When I called to contest this, they did nothing to work with me. When I said that no one from their staff ever “walked the truck” with me, when I took it, or when I returned it - their excuse was Covid. They are taking advantage of the current pandemic, in order to financially screw over their customers. I called corporate to file a complaint, but this did nothing. Now, my only recourse is to tell everyone I can about the nefarious business practices of this particular Uhaul location. NEVER USE THEM.

JAYMERALD B.
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Le client n'a pas laissé de commentaire.

Frederick K.
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Le client n'a pas laissé de commentaire.

CHARLES A.
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Awesome!

HERBERT LEE M.
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Le client n'a pas laissé de commentaire.

SHAHRAM R.
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Le client n'a pas laissé de commentaire.

BOUBACAR K.
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Le client n'a pas laissé de commentaire.

Blake B.
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Le client n'a pas laissé de commentaire.

AURA LETICIA M.
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It was a satisfacción service

Isiah I.
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Le client n'a pas laissé de commentaire.

Amber B.
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Le client n'a pas laissé de commentaire.

SHREY G.
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I am still disputing the charge on my UHaul reservation. I was charged more and I clearly calculated the distance I traveled.

CHIN-FUN C.
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Le client n'a pas laissé de commentaire.

Anthony C.
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Le client n'a pas laissé de commentaire.

Aronda A.
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The person that helped me was nice and efficient. He quickly helped me.

Brian P.
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I've been charged an extra $100 because you guys screwed up my original contract.

VINSON U.
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Le client n'a pas laissé de commentaire.

Peggie B. | Expérience générale |
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The staff’s was kind and courteous and went above and beyond for me

IVAN C.
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I rented a 5x8 open trailer and it is actually 52” wide resulting in what was being moved not fitting. I then return to the location to upgrade and they did not have anything. I was still charged for the whole day. That Sam location found me a larger trailer at a different store and made reservation. . I travelled to other To find that the original location Reserved a unit that was already reserved.

THOMAS S.
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The manager is lazy and has an attitude. Hes never ready at 7 am to actually rent to customers. He has to eat his breakfast at the counter and walk slowly around the trucks every morning. The only reason I use this location is it's close to my office. How do you give a customer attitude when your vehicle is broken then change it out with another crispy unmaintaned vehicle with no gas.

THOMAS S.
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Do maintenance and make sure they have gas. No holes in the roof. Mirrors that stay up.

Hugh B.
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Le client n'a pas laissé de commentaire.

Ronald R.
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Great service and quick too

William E.
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Le client n'a pas laissé de commentaire.

DARRYL M.
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Le client n'a pas laissé de commentaire.

Milton M.
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Windshield had a lot of bug splatters.

Charlotte K.
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Le client n'a pas laissé de commentaire.

CHRISTINE J.
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Le client n'a pas laissé de commentaire.

Elizabeth R.
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Believe me, YOU SAVE ALOT OF MONEY!

Phyllis C.
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Le client n'a pas laissé de commentaire.

Thomas G.
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Awesome group of people

Ashley B.
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Notes for improvement: Maybe have one person outside available to help answer quick questions from people who are doing a mobile pick up. I just had two quick questions but I had to wait in line inside and it took 20 minutes, making me late for my movers. Also, the lock box for the keys was jammed so please try to fix that. It took me and the employee several tries to open it. Overall: Pick up and drop off were easy, the truck was very clean and easy to drive. Great location!

Madline B.
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Le client n'a pas laissé de commentaire.

steven C.
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Le client n'a pas laissé de commentaire.

SCOTT M.
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Le client n'a pas laissé de commentaire.

Thomas G.
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Ashton and his team were awesome in every aspect of the drop off of our rental equipment. They were extremely helpful in getting the trailer to the property after my following the GPS directions took me down a narrow side street that would not allow me to turn around. They also were extremely accommodating in setting up the storage unit with seamless effort even though we were not certain we would need it. Our son was relocating to Houston for his first job out of college and while apartment hunting it appeared we might not need the storage unit. They were very helpful in setting the storage unit up just in case it was needed. All in all they were very courteous and made a stressful time work very well with their customer service.

ANTHONY JEROME W.
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Workers were very helpful and new what they were doing

BERNADETTE S.
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Le client n'a pas laissé de commentaire.

David W.
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I didn't feel I was a good customer They had to call a second phone # To rent me a truck I been a long haul mover for years with AVLines I think this location is not customer friendly I will start using Peneske or Rider in the future for my shuttle truck

Shaun T.
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Very quick service at this location! I was in and out in 10 minuets verses an hour at other places

John T.
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Le client n'a pas laissé de commentaire.

Tod H.
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Le client n'a pas laissé de commentaire.

Hunain F.
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Le client n'a pas laissé de commentaire.

AURA LETICIA M.
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I had a great service.

vikram D.
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Le client n'a pas laissé de commentaire.

calvin W. | Premières impressions |
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The staff were helpful toward me doing the entire process.

Jermoney J. | Premières impressions |
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Le client n'a pas laissé de commentaire.

camelia g. | Premières impressions |
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Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

Estela V. | Expérience générale |
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Staff was always helpful, courteous and efficient!

world youth f. | Expérience générale |
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During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

ROLANDA G. | Expérience générale |
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Very friendly and helpful

Tatiana B. | Expérience générale |
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The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren’t able to use the unit.

tashun t. | Premières impressions |
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Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

Deborah J. | Premières impressions |
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Ashton was very knowledgable and polite. Great customer service.

RONNYE A. | Expérience générale |
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Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

kristine H. | Premières impressions |
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The staff is fabulous

anna e. | Expérience générale |
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Very nice people

dony j. | Premières impressions |
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Is hard to to go around corners with large items

Humsini V. | Premières impressions |
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I got my storage unit fast and was explained everything thoroughly.

Olivia A. | Expérience générale |
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very friendly and helpful

lisa f. | Expérience générale |
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Nice place

Joselyn T. | Réservation |
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Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

BOBBIE S. | Expérience générale |
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I just appreciate everyone that work there....thank you all great service.....

John R. | Expérience générale |
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I didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy

jim m. | Expérience générale |
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Very good service over the phone

Non reviews have been submitted for this location.

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