Customer Reviews for U-Haul Moving & Storage at NRG Stadium

3703 évaluations

10621 S Main St   Houston, TX 77025
(South of 610)

(713) 668-7144

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(713) 668-7144

10621 S Main St
Houston, TX 77025
(South of 610)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

JIAN X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chauntell S. 
Évaluation :
5

I met three service agents. All of them were courteous and helpful. I had no issues at all getting the van and when returning it. Would highly recommend this location to anyone.

Ajit M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK V. 
Évaluation :
5

Friendly customer service clean area will use again

Fredrick J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNIELLE G. 
Évaluation :
2

The whole check in online experience was EXTREMELY inconvenient and I still has to wait in line and get the key. They asked for 2 alternate contacts that they had to verify, right then without warning, then would ONLY accept credit cards when that was not posted on the website nor did I receive any notice of that type of payment. The whole check in process took me about an hour which was ridiculous!! How can people make moving plans?? When I went to return it, I did the self check in again and it also had to still be "checked in" by an employee. If they have to go and do it, why waste my time with it?! It was overall not a good experience and I will not be using uhaul again.

Nicole P. 
Évaluation :
5

Very pleased with the uhaul experience from atart to finish.

DEXTER J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KARINA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAN W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ROBERT R. 
Évaluation :
5

Just keep up the good work

JOHN J. 
Évaluation :
3

The woman who checked me in was very polite and cordial. At the end of the check out process, it was not made clear to me which truck assigned to me. I was not told to look at the serial number at the top of the bed. I also had to remind her that I had purchased an adjustable cart and had rented 2 standard hand carts. It was also not reassuring to see the gas gauge on 1/8 of a tank. To feel more reassured I took the time to add extra gas right after leaving the Uhaul store.

David S. 
Évaluation :
1

I reserved a pick up truck but when I arrived they didn't have one. They also didn't have any 10' trucks so I had to pay for a 15' just to move my Ubox. This was very difficult to maneuver in my condo community. For check in, it took over an hour to get my Ubox. The employee starting helping two other customers after starting to help me. When I got home, I discovered that the 15' Truck I rented still had things from last renter in cargo - furniture and empty bottles of juice and water. When I brought my Ubox to my new home, there was a lock on it that I didn't put on. I went back to the uhaul office and they didn't have a key to the lock, so they gave me bolt cutters, which didn't work. I ended up unscrewing the entire door hinge to open my Ubox. I understand this isn't the fault of this uhaul location, but more the fault of the Orlando location. Or the company as a whole for poor communication. I filled gas before returning the truck, but apparently the gas level was barely below what it was when I picked it up, and was charged 10 $. At that point I was so tired that I wanted to leave as soon as possible so I complied immediately.

MICHAEL C. 
Évaluation :
4

Le personnel était amical et serviable. My only complaint is that I requested dollies in advance as a part of my reservation and on the date of my reservation, I went to pick up my rental truck and there were no dollies available. There was also a long wait time.

JORDAN P. 
Évaluation :
2

Understaffed! 9 people in line and all the 2 attendants could say is "everyone's moving today". U Haul's records show how many units will be coming and going, so STAFF UP. My time is valuable and i was paying movers by the hour but an hour late getting the truck. Wont use UHaul again.

Martha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ansel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARIC R.  |  Premières impressions 
Évaluation :
5

Jerold Burton is EXCELLENT! The store was packed with customers due to the holiday long weekend and end of month for Memorial Day but the line moved smoothly because of the customer service! Great! Will definitely return!!

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aziz S. 
Évaluation :
3

The truck was very, very dirty. The floor of the truck was very, very nasty. The cup holders had nasty food particles and black stuff around them. The drivers seat had a burnt leather. The guy over there wasn't friendly, courteous and has zero customer relationship. One lady had a lukewarm attitude and the other lady had a little bit of humor. I gave the location an average because of the humorous lady. If it was for that guy alone, I would give a poor. Lastly, what does it take for uhaul to give the guy some new uniforms? He wore some dirty, worn out, torn uniforms. Always remember that man is the face of Uhaul.

DABO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANEQUA C. 
Évaluation :
1

It was very unclear where to drop the truck off and there was no key drop box in sight. Very frustrating experience as there were no staff outside to help.

EDWIN M. 
Évaluation :
1

Entire process was an absolute mess. Customer service is a nightmare to call. We separately waited on call for likely well over an hour total each over the past week or so. All of that waiting was for absolutely nothing because our order was messed up several times. If all of that wasn't enough, when we arrived where we thought we were supposed to, we found out we had to go 20 minutes to a different location to get our rental. Upon arriving at this place we find out not only are we not getting the rental we originally requested but we were now paying more for less ALONG WITH less time to keep the rental. I will tell you that I am an understanding person when it comes to things like this, but I have never experienced such an absolute joke of customer service and overall logistics management in my life. I will never rent another U-Haul as long as I can help it.

MICHAEL T. 
Évaluation :
4

Hang around people in the parking lot , is a distraction.

Jon A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER M. 
Évaluation :
1

Waited in line for over a hour. When I finally got the uhall truck I didn't start up and had to wait another 15 to get everything handled. Seem to me they need more help at this location.

Alina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

I believe i was charged twice.. they did disclose that i had to pay for gas until my return.

NATHAN W. 
Évaluation :
4

My home location. Easy to return.

STEPHEN H. 
Évaluation :
5

Thanks for your help

RICARDO O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER GARY A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toccara C. 
Évaluation :
5

Very good

SANTOS H. 
Évaluation :
4

General Manager was very helpful when I called asking questions about the drop-off process. Merci.

Omar D. 
Évaluation :
4

Need more packing supplies!

James A. 
Évaluation :
4

The checkout process was painfully slow.

SCOTT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HANNA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM S. 
Évaluation :
5

I believe I'm his name is jearld , but he took care of us getting the right trailer very patient and although there was a long line he made sure all of the attention was for us time of pick up. He also asked every customer what they were waiting for on his way out the door to inspect trucks for current customer. On the other hand the other guy needs some customer service training ..

Esmeralda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connor C. 
Évaluation :
2

I spoke with the manager and advised I was delayed waiting on moving labor and would return the truck around 5:30pm on day of rental at the earliest. He said this would be okay. The manager was not on site when I returned the vehicle around 6:10pm. I was charged for 2 days of service!!! I had the vehicle less than 10 hours and drove 6 miles. I WANT THE ADDITIONAL CHARGES REMOVED FROM AND CREDITED TO MY CREDIT CARD IMMEDIATELY!!!!!!! I just spoke with the manager and advised about the billing and that I may have left a set of keys in the vehicle. He said: "I will check and call you when I get around to it...". He sounded very disinterested and bothered - this is a complete 180 degree difference from being aggressive and insistent in calling a reference early on the day of rental. I waited 3,5 hours to hear from the manager and received no contact. I returned to the location, located the truck, looked inside and found the keys on the floor between the driver's seat and the middle jump seat. The manager made no effort to locate the keys. This is the most convenient location for me to use at this time; I will find somewhere else to go for the simple reason the customer service at this location is atrocious!!!

JEFF D. 
Évaluation :
1

I should be given some discount because ramp on the truck cannot serve me

EDWARD W. 
Évaluation :
5

There were no issues at the location, but your app wouldn't let me upload my driver license photos. When I was checking out the vehicle the photos of the vehicle were not easy to see once they finally loaded.

BORIS J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
3

The truck was old and not cleaned inside. Check-in was good & the employee was friendly. The truck was difficult to drive - suspension was bad.

Ralph H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raajmohan N. 
Évaluation :
5

fantastic service overall, the only possible improvement would be in terms of the Ubox door hardware. Seemed easy to disjoint, and I would recommend a universal keyless padlock system. that way there are less possible errors forgetting keys etc.

Jose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAINWILLIAM S. 
Évaluation :
4

I did pre-checkin so I didn't need to wait, but there was only 1 or 2 employees there at a time and a LONG line. I felt back for them!! Also I am waiting on a refund for the miles we did not use on our truck rental. We over estimate about 10 miles and were charged for the 10 we did not drive.

Natalie H. 
Évaluation :
4

Not much wrong with the location. Location is good. The staff was solid. But, the marketing is what will allow me to give Hertz and Enterprise the business next time. The 19,95 $ per day marketing ploy led me to UHaul cargo van rental over Hertz. But, after mileage and insurance the 73 $I paid UHaul was a far cry from 19,95 $. --and if I just went with Hertz/Enterprise charging 50 $from the beginning...I may have saved 10 $-20 $dollars. I'll remember that for next time.

eric D. 
Évaluation :
3

Customer service was extremely short-handed. Super friendly staff and helpful. However having to wait 1 hour or longer for service is unacceptable for any business.

CUAUHTEMOC T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO R. 
Évaluation :
5

Rented many trailers from this location and always goes smoothly.

BENJAMIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON P. 
Évaluation :
5

Excellent greeting and customer experience.

Bill M. 
Évaluation :
5

All of the staff were professional and well informed. It was three guys with Ashton being my salesperson. He was excellent. Then the other two gentlemen were very helpful on the day I picked up my truck as well as when I called. My move was somewhat stressful but not my experience with U-Haul. It was great! Merci.

LINDIWE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malik H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEBASTIN L. 
Évaluation :
5

You guys was great

DORLICA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wen X. 
Évaluation :
5

Amanda is thoroughly professional, knowledgeable and very personable.

Samuel G. 
Évaluation :
4

If rental trailer is having issues to be operable, clerks should offer other solutions or other trailer so it won't slow delay customer schedule.

NATHAN T. 
Évaluation :
5

Doesn't need any improvements!

ELAINE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK H. 
Évaluation :
3

The waiting time was not great. I booked the pickup for 9am but with other customers, an unexpected verification call (why?) and inspecting the car I was able to leave at 9:38am. This wasn't great at all.

Thomas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hung N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tori N. 
Évaluation :
5

Business was run very well. Asset to Brand. Great customer service.

Grantham C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLMA L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

QUANG T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO G. 
Évaluation :
1

It took forever to check out. I was expected to give a reference and a phone number and they had to confirm they knew me. Like who does that. I never have to do that with renting a car.. I was charged a full extra day with being a few hours late on the return.

Douglas M. 
Évaluation :
4

The trailer was clean. However the right turn signal did not work.

John D. 
Évaluation :
1

I had rented the U-Haul an it broke down on the side of the freeway I stayed on the ide of the road for 4 1/2 hours then when they finally fixed it an I got it home it started running hot again I had to call a tow truck an get it towed am still was charged

MICHEAL E. 
Évaluation :
5

Very helpful staff

MALCOLM CHARLES S. 
Évaluation :
4

Jerold was very professional and quick.

ALI H. 
Évaluation :
1

The containers are delayed by more than a week and still it is unclear when they will arrive

Maria M. 
Évaluation :
5

DID NOT LIKE THAT HE HAD TO CALL AN EMERGENCY CONTACT IN ORDER FOR ME TO RENT THE TRAILER. HE WOULD NOT LET ME RENT UNTIL SOMEONE ANSWERD THE PHONE. I RENT ALL THE TIME NEVER HAD U HAUL DO THAT. THEY SHOULD PUT UP RULES BECAUSE I FELT IT WAS UNCALLED FOR.

Roberta J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy J. 
Évaluation :
1

Worse customer service. Waited in line for over an hour. Staff kept talking to themselves about personal non work related items. Made me late to meet my movers. One staff member (new hire) went to his backpack opened a bag a chips and began to eat them. This place is a joke.

TISHA R. 
Évaluation :
5

Great service

James K. 
Évaluation :
5

Just try it! 👍🏾

oscar B. 
Évaluation :
5

Went above and beyond.

Candace K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYRA F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Billy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRALEXUS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDIE F. 
Évaluation :
3

The line both to pick up and drop off took a crazy amount of time. There was only two people in front of me but took half hour. Take a page out of McDonalds play book and figure out how to significantly speed things up!

TIMOTHY C. 
Évaluation :
5

Courteous staffs, fast and easy re-scheduling. The check out and check in process is very smooth and straight forward. I am very pleased.

Tuyet H. 
Évaluation :
5

Amanda was awesome.

Randy B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAIGE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

I originally made a reservation with the Meyerland location..... I was contacted an hour before pick up that they didn't have the unit available. Very inconvenient, made me late for appointment.

palmia M. 
Évaluation :
1

Hire personnel that are customer service providers and that know how to speak to customers without being rude. And whom can multi task. One whom don't mind helping customer without attitude. And being rude

Tiffany G. 
Évaluation :
5

It maybe in the terms of the contract, but most people do not read the terms, it would be good to let the customer that if he is late picking up the trailer, the reservation is cancelled. Everything was fine. Good service

ARTURO R. 
Évaluation :
2

The wait time was extremely long! It took over 30 minutes for me to be helped by someone. This was do to there only being one representative on hand. It wasn't his fault. He had to check in customers then go load up there stuff. That took time. They need to have more employees working in the morning which is when I assume would be the busiest times since people want to get started working on what they need to do early in the day.

ANTONIO L. 
Évaluation :
5

Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.

DANNY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

helen r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tabitha G.  |  Premières impressions 
Évaluation :
5

Great service ,friendly staff, clean storage

DANNY L.  |  Premières impressions 
Évaluation :
5

Ashton is a great person!

China M.  |  Expérience générale 
Évaluation :
5

Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.

Cederic S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLIE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jomond h.  |  Expérience générale 
Évaluation :
5

Great team!

stephanie B.  |  Premières impressions 
Évaluation :
5

Good People

CHARLES A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dony j.  |  Expérience générale 
Évaluation :
5

The staff’s was kind and courteous and went above and beyond for me

Peggie B.  |  Expérience générale 
Évaluation :
5

The staff were helpful toward me doing the entire process.

calvin W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jermoney J.  |  Premières impressions 
Évaluation :
5

Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽

camelia g.  |  Premières impressions 
Évaluation :
5

Staff was always helpful, courteous and efficient!

Estela V.  |  Expérience générale 
Évaluation :
5

During our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.

world youth f.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful

ROLANDA G.  |  Expérience générale 
Évaluation :
3

The storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren't able to use the unit.

Tatiana B.  |  Expérience générale 
Évaluation :
5

Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.

tashun t.  |  Premières impressions 
Évaluation :
5

Ashton was very knowledgable and polite. Excellent service à la clientèle.

Deborah J.  |  Premières impressions 
Évaluation :
5

Awesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.

RONNYE A.  |  Expérience générale 
Évaluation :
5

The staff is fabulous

kristine H.  |  Premières impressions 
Évaluation :
5

Very nice people

anna e.  |  Expérience générale 
Évaluation :
4

Is hard to to go around corners with large items

dony j.  |  Premières impressions 
Évaluation :
5

I got my storage unit fast and was explained everything thoroughly.

Humsini V.  |  Premières impressions 
Évaluation :
5

very friendly and helpful

Olivia A.  |  Expérience générale 
Évaluation :
5

Nice place

lisa f.  |  Expérience générale 
Évaluation :
5

Pickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.

Joselyn T.  |  Réservation 
Non reviews have been submitted for this location.

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