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Jonathan P.Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Testimonials From Recent Customers
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Easy access, quick rental just by following instructions via your phone!
Danny G.Very easy drop off experience
Shannon F.Nothing Great service
FLOYD G.Easy drop off
Jeffrey K.Great job 👍👌
Terrie J.The truck was mostly clean. The cab had a thick layer of dust across the dashboard and the interior windows dirty. But other than this one issue, the truck worked well and rental process great.
Christopher M.I only had one issue with the auto transport trailer that I reserved. I paid the extra $20 to have the uhaul representative on site connect the trailer and help me load the car. However, the representative for got to pricier and hookup the 4-wire flat connector for the trailer lights. I was not aware of this until I discovered it the next day after starting my one-way journey out of town. Other than this oversight, the rental and process was excellent.
Christopher M.Great quick, fast service!
charles G.What I didn't like was the fact that the gas was on a very low level when I picked up the truck. That was a little scary.
Thomas F.Overall everything was great.. unfortunately I didn't understand the drop of for after hours.. I tried to do it on my phone has I was heading back to Georgia but had to turn around because you have to be onsite for the app the work correctly...which I didn't understand that so I lost 2 hours waiting for customer service because keys was in lockbox.. and it would not let me upload the picture I took for mileage n gas.. before I locked up the truck.. would be nice to be able to use the app without being onsite n let me upload picture...
loreal H.I reserved a 20 ft truck, the place had only 1 and it did not start. They gave me a 26 ft instead. I also reserved packing blankets and they had none available
TROY P.Great Customer service, and very friendly staff
ANA T.VERY GOOD SERVICE!!
veronica A.Great facility and customer service.
John T.More automated pick-up similar to the way you can drop off virtually. Would be great if you could somehow do the same for the same automated process for pick-up.
Timothy W.Our original location we were to turn our uhaul and equipment into was closed with no one in sight and we were there before our scheduled time. Then had to spend 40 minutes on hold to figure out where to return our rental.
Amanda R.It can be really slow inside the store sometimes. UHaul assistants take too long with some customers, I had to wait almost 20 mins to get the keys for my truck.
Carlos T.I was charged for 3 days. I talked to manager Amanda Brown. She was extremely rude. I picked up trailer on Thursday 5/26. At 6:00 pm Returned 5/27 at 6:00 pm. Someone didn't check me in. I was charged for 2 days I did not use. Uhaul took it out of my account. I want my money returned.
Stan N.Price wayyy too much .
maurice B.the number of furniture pads that I ordered online were not available when I arrived to pick them up. Checking out took twice as long as it should have. The one-way pricing was ridiculous. The number of emails and text messages from U-Haul was extremely unnecessary and ridiculous. I had no idea that the furniture pads were actually rented instead of purchased and threw them in the dumpster. I had to go back and climb into the dumpster after calling U-Haul to find out they're rented. Luckily the pads were still in the dumpster when I returned 3 days later. I hired movers so I never had to look at the pads where it's marked returnable. The U-Haul agent should have informed me that they had to be returned.
janelle M.I used the UHaul App to complete the reservation but the picture uploading was slow and took me a lot of time. When I was ready to get the key, although the App said I can skip the line, I still had to inevitably wait in line to get my key. Other than these, the service was pretty great!
Yung Hsing H.thanks you 🌟🌟🌟🌟🌟
ingrid L.Blamed me for damage to vehicle that was there before I rented it & charged me for it......no to mention french fries in it when I got in it....
Sherman H.Nothing really y'all on point thanks
jeremy M.I was disappointed to be charged and overage fee considering my drop off location was moved to a different location which is why I exceeded the mileage. I have another truck reserved for June 2nd, I hope this fee can be waived under the circumstances.
Michael C.The customer service at this location was excellent! My only recommendation is that there be a lockbox to pick up keys for those who opt into mobile check-in like there is at U-Haul in other states. There was only 1 worker when we arrived in the morning so we still had to wait for them to finish with the customer in front of us to get the key because realistically no one wants to interrupt the employee in the middle of them helping someone else nor would they want to be interrupted.
Jahleel H.Customer service was great....
corey B.This survey is very specific to locations. However, the locations are not responsible for the shoddy treatment we received with our rental overall. That came by virtue of how your reservation system works (and fails customers). Advertising "guarantees" and then explaining to a customer why THEIR reservation was NOT "guaranteed" is utter failure. Delivering high quality customer service takes no more than treating others you the way you want to be treated. The way your "non-guaranteed" reservations work is purely disgraceful. We made a reservation for location "A". The night before our reservation, I had to call UHAUL (when THEY should have called me) and investigate why our rental for the next day was NOT YET confirmed, as we paid it in full the day we made the reservation. I then learned they MOVED our reservation to location "B". When we arrived at location "B" the next morning, they did NOT have our truck. After much time wasted with the local rep on the phone with someone else at UHAUL, we learn we now have to go to location "C" to pick-up our truck. When we arrive at location "C", we learn, while they do have the truck, they do NOT have a furniture dolly nor any furniture pads, which were all a part of the original reservation. To add insult to injury, they do NOT honor their $50 back guarantee, because our reservation was simply "not guaranteed". That is utter nonsense and NOT the way to treat a customer. It is a horrible way to do business.
John N.Great people hard workers professional!!!
ROBERT B.I had the pleasure of being assisted by Audy and Henry. They were great!!... 👍🏾
Rodney B.The cars are usually not very clean and their tanks are not full.
Mohammad S.On Saturday and Sunday there should be more than one person working the counter. I arrived at 9am it took an hour for me to get my U-Haul
Trameka M.Everything was good for me at this location.
Clifton C.Really nothing because Amanda and the staff are great and they are working hard and working with the customers
TIMOTHY I.Staff is nice but this is such a busy location and only one person running the store, waited 45 minutes to pick up the trailer, wouldn't go back just for that reason.
Francisco V.The truck was inside and the bed of the truck. I ways rent from this location but this go round was not a pleasant experience. I also was having trouble with self check and only one associate offered to help me.
Marie H.WHY BOTHER? YOU CLEARLY DON'T READ MY PRIOR COMMENTS OTHERWISE YOU'D FIX YOUR CRAPPY APP. YES, YOUR APP IS TERRIBLE AND YOU DEMAND I USE IT TO CHECK OUT/RETURN EQUIPMENT. FINE, I WORK WITH TECH ALL THE TIME BUT YOUR APP IS HORRIBLE. IT FUNCTIONS AS INTENDED PERHAPS 50 % OF THE TIME BASED ON MY LAST DOZEN RENTALS. FOR THE LOVE OF GOD, PAY A PROGRAMMER TO MAKE IT WORK. IT AIN'T ME. IT AIN'T MY PHONE. IT AIN'T THE WIFI - YOUR APP IS SIMPLY BAD. TERRIBLE. NOT MEANT FOR PUBLIC USE BAD.
alexander S.Súper amables gracias
arturo F.It was a great experience
Erin B.Ivory is outstanding.
STEPHANIE W.Upgrade your system. There was a queue because of system failure.
Sohail D.There was a guy in there he had a real bad attitude he need to work on his customer service the younger guy his name started with a
Yshawraw I.The van's oil was low, the tire monitor system needed service, and the radio was locked!
Mohammad S.The truck I rented has engine light on. Long wait to get assisted, waited 45mins, arrived 9:45am got assisted 1030am for my 10am reservation. A truck was parked behind my rental, so i cant drive immediately, had to volunteer to move it since there were 5 people waiting and i didnt want the associate to leave the desk. Poor management.
Rafael A.Computer System that wasn't working the last time I last used U-Haul services, but other than that great enough business U-Haul. (Priced wrong; due payment way too HIGH?)
Talina F.long wait lines. I was required to get the $10 insurance if not ill have to provide my own proof of insurance for the van rented.
Rafael A.The manager at this location was more than helpful. Her customer service was top notch. Would use again and recommend to anyone.
Evan S.Amanda was awesome. Trailer hitch I brought with my new truck would not fit and she got me outfitted in no time!!
Ryk H.This location is not convenient for me. Trailers were not available at my original reserved location.
Christopher S.Nothing. Customer service was great
Reba M.Outstanding service and people. Amanda (I think I'm getting the name right, I can't remember) was fantastic.
Daniel C.I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da
Refugio F. | Online Move InAMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!
Isaiah M. | Expérience généraleBusiness was run very well. Asset to Brand. Great customer service.
Grantham C. | Expérience généraleGreat service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.
DANNY L. | Expérience généraleGreat service ,friendly staff, clean storage
DANNY L. | Premières impressionsAshton is a great person!
China M. | Expérience généraleWas inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.
Cederic S. | Expérience généraleGreat team!
stephanie B. | Premières impressionsGood People
CHARLES A. | Premières impressionsThe staff’s was kind and courteous and went above and beyond for me
Peggie B. | Expérience généraleThe staff were helpful toward me doing the entire process.
calvin W. | Premières impressionsMr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽
camelia g. | Premières impressionsStaff was always helpful, courteous and efficient!
Estela V. | Expérience généraleDuring our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.
world youth f. | Expérience généraleVery friendly and helpful
ROLANDA G. | Expérience généraleThe storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren't able to use the unit.
Tatiana B. | Expérience généraleStaff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.
tashun t. | Premières impressionsAshton was very knowledgable and polite. Excellent service à la clientèle.
Vernon N. | Premières impressionsAwesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.
RONNYE A. | Expérience généraleThe staff is fabulous
kristine H. | Premières impressionsVery nice people
anna e. | Expérience généraleIs hard to to go around corners with large items
dony j. | Premières impressionsI got my storage unit fast and was explained everything thoroughly.
Humsini V. | Premières impressionsvery friendly and helpful
Olivia A. | Expérience généraleNice place
lisa f. | Expérience généralePickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.
Joselyn T. | RéservationI just appreciate everyone that work there....thank you all great service.....
BOBBIE S. | Expérience généraleI didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy
John R. | Expérience généraleVery good service over the phone
jim m. | Expérience générale