When I was trying to load my car of the trailer, the security chain was so tight that it had to be cut off with a saw.
Cashauna S.Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Testimonials From Recent Customers
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I went to the 10621 S MAIN ST STADIUM Houston location, Usher was the contact person I dealt with and he was very professional. Merci.
kevin C.Excellent customer service, helpful, skilled with the driving of the trailers and very personable!
Robin S.Everything was good
Lisa J.The customer line was very long with too few employees helping everyone out at the location. The e-check in process was slow and there was no response from the virtual attendant. The vehicle itself was serviceable however it smelled and it had a tire sensor light that probably didn't affect the functioning of the vehicle, but had obviously not been looked at.
Ran X.They charged me for 2 days while I used it just for 2 hours, but after going again in person, they adjusted their wrong bill!
Ali K.Obscure process they ended up charging me extra 60 usd because I turned in the key before attempting to complete the online return form
Manasseh O.Fix radio and ac
Aaliyah B.There was no key drop off box for after hours drop off.
Aaron K.Nothing everyone was very professional and attentive!
Chris B.The attendant was very helpful. I needed an adapter to connect the lights. He knew which one I needed. I'll be back to this location.
EMMANUEL K.My truck was a piece of junk it had no damn A/C it had a very ruff ride.I will never rent from this place again. I paid too much for this rental without A/C and they don't tell the truth when you are placing the order online. I had purchased the thing to move furniture around when I got there it was not it the truck. That truck broke my glass items because it needed shocks
anthony T.Get rid of talkative customers that don't use internet to book and wait on people coming in for pickup or drop off as a priority.
Jerry B.I had to flag down a staff to assist with completing my rental. The staff member was rude by asking me for my rental paperwork as if I didn't have it, he wouldn't assist, when it was already in the system. Then he had the audacity to try to hustle $20 from me by lying, stating that he didn't really feel like doing his job and that it was for a service fee. Yeah the employees over there are trying to rip people off. Maybe do some secret shopping to find out, or give them a raise.
Jimmie S.Excellent help and assistance. Great experience.
Michael G.The staff was great! Made a last minute reservation and it was ready to go when I got there. Super easy process and friendly folks.
CODY T.I recieved a billing that is not mine on my account information for a truck not rented to me nor driven by me and cannot get ahold of customer service to straighten out
Richard W.More flexibility with the number of days for a one way rental. I was required to pay for 2 days when I only needed the rental for 8 hours.
David L.Line out the door. Mobile app not working. No utility or furniture dollies available even though I was allowed to reserve them. Employee said he would remove them from my reservation. He did not. I also indicated during check in that the dollies were not provided. Still charged for them. Truck transmission is about to fail.
Michael C.All was very good thank You 🙂
Carlos D.The employee that received our return trailer was very helpful. Excellent employee.
JohnRussell J.I booked the truck for 24 hours, however I am charged for two days of equipment fee and insurance coverage. When I rented the U-Haul, the representative told me that I can return the truck before 3pm today. I did return it before 3pm, but the representative checked it out around 3:10pm. I guess this is why I am charged for two days. Can you help me to fix the wrong charge?
Darren C.Staff was professional. Seemed understaffed for the number of customers.
Mamie W.The guy at the counter was so busy in his phone he couldn't even help me. I couldn't even get a helllo or how can i help you. The whole time the man on his phone It was a30 min process because he couldn't stay off his phone. VERY ANNOYING AND UNPROFESSIONAL
Daylan W.Excellent customer service despite a long line of customers. Respectful & conscientious staff
John R.Make sure enough gas is in vehicle.
Caralon S.Excellent customer service!!!
ERIK J.More gas in the U-haul when starting.
battist P.Young man met me out on the lot. Took care of my trailer. Unhooked it, and placed it in it's proper place. Nuff said...
Kevyn W.Nothing everything was perfect!!!thank you so much for your help!!
Marcela P.Nice and friendly experience
Patricia D.Extremely helpful and fast service!
Robert M.Everything was excellent. The staff was friendly and on point with the services. Thanks again.
Prince M.Drop off was chaotic and there was no one available to coordinate checking the rented trailer back in.
Barry G.Ashton Cole should be fired!!!!! His customer service is below unprofessional!!!! What should have been a 5 hour move for me turned into 2 days!!!!!! He took all my money off my card and wasn't suppose to now I can't feed my kids because I have to wait a week to get my money back.
Danielle C.Clean the trucks. We found beef jerky and garbage throughout the cab and back of the truck.
Steven S.It all good
LIONELL I.Well, this is the second time I we rented a truck from you guys, and I can honestly say that it's been a real pleasure. No hassle what so ever, not to mention that it didn't take long to get what we needed. Merci!
georgette D.Nothing we had a great experience. Amanda and Ivory were so helpful. Amanda hooked our trailer up as well as navigated our truck/trailer through the tight parking lot. Efficient location!
Scott W.Service was good
CHARLES P. | Premières impressionsThe customer service is great, but the wait time is long, need more representatives.
Sherena J.If a customer reaches out the morning after a rental because an item is left in the truck, it would be nice to be contacted back in regards to that item.
Pannel E.Na
Juniat T.water leaked inside the trailer
Clark R.Everything is fine with me at this location and staff members Amanda and Ivory are great thank you
TIMOTHY I.Easy access, quick rental just by following instructions via your phone!
Danny G.Very easy drop off experience
Shannon F.Nothing Great service
FLOYD G.Easy drop off
Jeffrey K.Great job 👍👌
Terrie J.The truck was mostly clean. The cab had a thick layer of dust across the dashboard and the interior windows dirty. But other than this one issue, the truck worked well and rental process great.
Christopher M.I only had one issue with the auto transport trailer that I reserved. I paid the extra $20 to have the uhaul representative on site connect the trailer and help me load the car. However, the representative for got to pricier and hookup the 4-wire flat connector for the trailer lights. I was not aware of this until I discovered it the next day after starting my one-way journey out of town. Other than this oversight, the rental and process was excellent.
Christopher M.Great quick, fast service!
charles G.What I didn't like was the fact that the gas was on a very low level when I picked up the truck. That was a little scary.
Thomas F.Overall everything was great.. unfortunately I didn't understand the drop of for after hours.. I tried to do it on my phone has I was heading back to Georgia but had to turn around because you have to be onsite for the app the work correctly...which I didn't understand that so I lost 2 hours waiting for customer service because keys was in lockbox.. and it would not let me upload the picture I took for mileage n gas.. before I locked up the truck.. would be nice to be able to use the app without being onsite n let me upload picture...
loreal H.I was charge for equipment I didn't get. Then I my storage wasn't ready for me when I got there . I was charge each day 14 for insurance. It should be a 1 time fee I only had the renal for 2 days . And I was charged 28 dollars . I was told to extend for one day it would be 20 dollars but I was charged way more almost 70 dollars for extra da
Refugio F. | Online Move InAMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!
Isaiah M. | Expérience généraleBusiness was run very well. Asset to Brand. Great customer service.
Grantham C. | Expérience généraleGreat service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.
DANNY L. | Expérience généraleGreat service ,friendly staff, clean storage
DANNY L. | Premières impressionsAshton is a great person!
China M. | Expérience généraleWas inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.
Cederic S. | Expérience généraleGreat team!
stephanie B. | Premières impressionsGood People
CHARLES A. | Premières impressionsThe staff’s was kind and courteous and went above and beyond for me
Peggie B. | Expérience généraleThe staff were helpful toward me doing the entire process.
calvin W. | Premières impressionsMr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽
camelia g. | Premières impressionsStaff was always helpful, courteous and efficient!
Estela V. | Expérience généraleDuring our time at UHaul, the entire staff was great and especially Ben Heidorn. Every time we were served by him, he listened and assisted us in timely and very professional and courtesy manner.
world youth f. | Expérience généraleVery friendly and helpful
ROLANDA G. | Expérience généraleThe storage unit was very disappointing. We had a unit downstairs but they said it was damaged at the last min and then moved me to a smaller unit upstairs and we weren't able to use the unit.
Tatiana B. | Expérience généraleStaff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.
tashun t. | Premières impressionsAshton was very knowledgable and polite. Excellent service à la clientèle.
Vernon N. | Premières impressionsAwesome experience...never any issues with them. I'm more than satisfied with this facility and the service I received.
RONNYE A. | Expérience généraleThe staff is fabulous
kristine H. | Premières impressionsVery nice people
anna e. | Expérience généraleIs hard to to go around corners with large items
dony j. | Premières impressionsI got my storage unit fast and was explained everything thoroughly.
Humsini V. | Premières impressionsvery friendly and helpful
Olivia A. | Expérience généraleNice place
lisa f. | Expérience généralePickup: excellent , friendly and professional staff reservations and at the location of pickup . Explained the process and made sure we understood our selections. Drop off : rating below average.
Joselyn T. | RéservationI just appreciate everyone that work there....thank you all great service.....
BOBBIE S. | Expérience généraleI didn’t actually go into the facility as I selected the u-box delivery option but they made the process very easy
John R. | Expérience généraleVery good service over the phone
jim m. | Expérience générale