Le client n'a pas laissé de commentaire.JOSEPH C.
Customer Reviews for U-Haul Moving & Storage at NRG Stadium
Pour nous contacter
Houston, TX 77025
(South of 610)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Tony L.
Le client n'a pas laissé de commentaire.DIAMOND B.
My reservation was booked only for me to call the store and then tell me they were closed. Then after I went to a different store I was told my original reservation had been cancelled but while I had a confirmed email for the reservation . Then instead of being able to pick up the reservation up in person at the store I had to book through the online system which was glitching at the time and cost me valuable move time . Very unpleased with experiencewesley K.
Le client n'a pas laissé de commentaire.Xavier G.
Le client n'a pas laissé de commentaire.Diane S.
Great serviceKERRY H.
Le client n'a pas laissé de commentaire.Michelle G.
Continue excellent customer service, and fast serviceSTEVEN C.
The store and staff were great!! One recommendation is the online presentation of the trailer. The 6x12 trailer with ramp shows the width (6'2") and opening of 4'9". The 6 x 12 trailer shows opening of 6'2". I rented that because I need to transport an ATV that is 6' wide. Well when I got to the store, the opening in the back is NOT 6'. It was less so the ATV wouldn't fit. Please update your diagram online to properly reflect the width of the opening.ROBERT S.
Le client n'a pas laissé de commentaire.JANA B.
Customer service is great. Just one time I walked in and the rep didn't even acknowledge me and continued wiping the desk. Other than that I have no complaints. Every time I've been in there I had a great experience.ISABEL M.
Very slow customer service. It took almost 45 minutes just to get a rep to help me. Lines were very long.Kayla L.
Le client n'a pas laissé de commentaire.Pratish K.
The team was super helpful during pickup and drop off! Made my family's moving experience a smooth one!! Very thankful to this team and all they did for us!!ANTONIO B.
Le client n'a pas laissé de commentaire.KATELYN T.
Real good helpKEVIN B.
You could improve the wait time maybe hiring more staff.And having more equipment available for rental or use.inez S.
Le client n'a pas laissé de commentaire.DWAYNE C.
I did the online check-in and uploaded all info, but still had to wait 45 minutes in line when I arrived, with one person working the desk and answering the phone. Another worker was outside helping people hook up equipment, but she didn't have enough help either. Took over an hour to pick up a trailer. No one was available at drop off either, so I just unhooked it myself and left it in a place that made sense.Gary W.
I was made to feel like a criminal .Will never rent from this location again.Marjorie C.
Le client n'a pas laissé de commentaire.Victor O.
Le client n'a pas laissé de commentaire.Cassie T.
Le client n'a pas laissé de commentaire.Fatima P.
Le client n'a pas laissé de commentaire.Mia G.
Le client n'a pas laissé de commentaire.Joseph P.
Very courteous. And helpful.mary B.
Le client n'a pas laissé de commentaire.LAWRENCE S.
The customer service was excellent! They were very friendly and helpful!dylan B.
Le client n'a pas laissé de commentaire.Laurie E.
Maybe hire one more individual to work because you only had 2 employees working this location.ROSIE B.
Le client n'a pas laissé de commentaire.Cassie C.
Le client n'a pas laissé de commentaire.Amy S.
Le client n'a pas laissé de commentaire.Doug C.
Le client n'a pas laissé de commentaire.NATANIA G.
Le client n'a pas laissé de commentaire.BARBARA L.
Le client n'a pas laissé de commentaire.MAURY W.
The actual tailor for towing the car was a bit dated meaning it was pretty beat up from wear and tear. Still worked and did it's job.CURTIS D.
Le client n'a pas laissé de commentaire.DEVON D.
AMANDA IS THE TRUTH! Shows professionalism AT ALL TIMES!Isaiah M. | Expérience générale
Le client n'a pas laissé de commentaire.JOHNNY P.
Le client n'a pas laissé de commentaire.BEATRIZ G.
Le client n'a pas laissé de commentaire.ERIK E.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.CARRIE D.
Le client n'a pas laissé de commentaire.Angela M.
Return location is incorrect on this survey. I returned the truck to Space City Self Storage 13123 Hiram Clarke Rd, Houston, TX 77045 I complained as well as many others on google for this location No One at UHAUL had time to investigate my complaint I attempted to post a review on google but it was never posted. I recently relocated back to Houston and will be moving soon but there is no way that I will ever use UHAUL AGAIN. EXTREMELY DISSATISFIED CUSTOMERJESSIE B.
Le client n'a pas laissé de commentaire.Hoa N.
Le client n'a pas laissé de commentaire.Ashley O.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.SARAH H.
Horrible expÃ©rience in that Uhaul never advised me of change in pickup location. Day was saved by an agent named Aja at this location. I arrived 5 min after closing and she was happy to help me and really performed her job well!James M.
Le client n'a pas laissé de commentaire.Pheadra J.
Communicate prior to pickup that there were no furniture pads available. I wasted 45 minutes in line to find out there were none available. Not fun to do on moving day.William M.
Le client n'a pas laissé de commentaire.Jena P.
Better exit route for the U-Haul. I had to squeeze a 15' U-Haul between a sign and a cement barrier because there were cars and other U-Hauls blocking the exit.Laura A.
Le client n'a pas laissé de commentaire.DANIEL T.
Le client n'a pas laissé de commentaire.britt C.
Le client n'a pas laissé de commentaire.Charles R.
better information for self check in; need to have a signage of steps doing self check out. No signs and had to ask questions via inattentive agents. Customer service experience is near zero but if given better explanation fo self check in outside of the office then we will not be asking "stupid" questions at the annoyed agents.Jonathan C.
Turnover time can be improved but it's a busy location so it makes sense. Amanda is awesome and very good at handling a lot of customers while staying professional and courteous. Props to everyone at this locale!!Javier F.
Great service at the desk at pick up and great work by your team at drop off!!!MARK B.
The van dash indicated the need for an oil change. This message made it almost impossible to see the mileage when I got ready to return the vehicle, because a picture needed to be taken. The message kept getting in the way.CHARLES H.
Keep Amanda as your manager... She is excellentIVANC D.
I can't think of anything you can do better. The customer service was excellent. Everything was explained in detail. The customer rep was very friendly and cordial.MARILYN S.
Le client n'a pas laissé de commentaire.Kerry S.
Le client n'a pas laissé de commentaire.Jon S.
Le client n'a pas laissé de commentaire.Soonmo K.
Truck was fine but no dolly even though I reserved it online. Employee was talking bsChristine D R.
Friendly helpful guy on drop off end as well. Very fastShean D.
Excellent service, great attitude, helped me solve a problem with my lights.JAMES B.
Faster customer service. Extremely slowJALEN W.
Le client n'a pas laissé de commentaire.Joseph C.
Le client n'a pas laissé de commentaire.LATONYA H.
Le client n'a pas laissé de commentaire.James B.
Helpful staffRICKY M.
Le client n'a pas laissé de commentaire.Scott B.
Le client n'a pas laissé de commentaire.Matthew R.
Jerrion was friendly, quick, and efficient. ThanksDouglas S.
Amanda was there at drop-off and was so pleasant and friendly - after a long stint of moving stuff, that was a really nice finale.Michelle A.
Le client n'a pas laissé de commentaire.JOSE F.
Le client n'a pas laissé de commentaire.Wilbert N.
Le client n'a pas laissé de commentaire.Christopher T.
Price online 19,95 but when u order the price is different. I can understand the mileage but the Rate for Renting is way off.WANDA J.
Le client n'a pas laissé de commentaire.CAMERON R.
Le client n'a pas laissé de commentaire.DOMENIC D.
Le client n'a pas laissé de commentaire.Jerome T.
Amanda was who checked me out when I first got there. She was GREAT!!!Michael M.
Le client n'a pas laissé de commentaire.Harvey G.
Le client n'a pas laissé de commentaire.DANIEL H.
Le client n'a pas laissé de commentaire.RUTHIE D.
I was charged a 20,00 $ additional fee even though I got the equipment back to the store by the time they closed? (7:00 PM)Patrick M.
First -- the location was not open when we arrived. A man was inside a truck, and didn't speak much English. He didn't work there. I think he was homeless, and sleeping in the truck. Then, our trailer wasn't even available! I had to call U-haul, and we found there was no 6x12 trailer available in our area. We ended up having to rent a truck instead, which cost us hundreds more. We were given a location farther away to pick up the truck. When we arrived, another customer was driving off with it. She claimed she rented it three days earlier. I called Uhaul again, and we were routed to another location. That location did have the vehicle. I showed them the desired drop off location on the map, and the clerk put us at the incorrect location, farther away. When I noticed it in Fort Worth, I called Uhaul, and was on hold over an hour before somebody answered my call. The lady on the phone helped me, but was not overly friendly. You could hear her small child crying in the background also. This entire trip with Uhaul was a disaster! I will look into other options next time, because this cost us way more money, and wasted much time for us.TIMOTHY L.
There are simply not enough good things I can say about Ms. Amanda Brown and her business at this location. I am a repeat customer and very pleaded with her positive, customer-focused approach and her help in making the right selection of equipment. Thus is a five-star business and I'll be back!John S.
This was the 2nd U-Haul location I was dealing with that same day. Made a reservation for a 6 x 12 enclosed trailer at a different location, once I arrived, found that the trailer was sitting in a muddy field across the street from the location (which was basically a junkyard). The employee wanted me to drive up over the curb (no driveway to access the trailer), into the muddy field and hook up the trailer myself. Knowing I would definitely get stuck in the mud (it had been raining all week), I decided to just drive away and found a different location. I went into the building at the S Main St location and tried to explain about the reservation I walked away from, employee wasn't interested in listening and did a walk in rental instead. I asked them for a enclosed trailer, but even after assuring me it was an enclosed trailer, they rented me an open trailer. By this point I was too annoyed and just took the trailer they rented me. I had specified when I was renting the trailer that I needed it for a full 24 hours, but the next day I started getting calls from U-Haul claiming I had overdue equipment, I explained to the caller that I had requested a 24 hour rental and would return the equipment at the end of the 24 hours (we were still using it to move furniture). when I returned it at the given time, they wanted to charge me for TWO days of rental, I protested and they only charged me for one but tried to tell me they were doing me a favor and next time I would have to pay for two days. U-haul needs to vet who they allow to rent their equipment from as the shady junk yard person was not a good representative for them, the second location (which was a U-haul storage center) was not much better.CHARLES Z.
Saff was cooperative, however, the equipment (Truck) was not that clean.SALEEM R.
Le client n'a pas laissé de commentaire.GUADALUPE C.
Le client n'a pas laissé de commentaire.WILFREDO R.
Le client n'a pas laissé de commentaire.JAMES T.
Poor customer service. No after hours key drop Box . Unsatisfied with this visit .KEVIN R.
Le client n'a pas laissé de commentaire.Annie G. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA B. | Premières impressions
Le client n'a pas laissé de commentaire.ARIC R. | Premières impressions
Le client n'a pas laissé de commentaire.Malik H. | Premières impressions
Business was run very well. Asset to Brand. Great customer service.Grantham C. | Expérience générale
Great service ,friendly staff, clean I would use this U-Haul location again if I need storage or a truck.DANNY L. | Expérience générale
Le client n'a pas laissé de commentaire.helen r. | Premières impressions
Le client n'a pas laissé de commentaire.Tabitha G. | Premières impressions
Great service ,friendly staff, clean storageDANNY L. | Premières impressions
Ashton is a great person!China M. | Expérience générale
Was inadvertently charged a late fee but upon notification the charges were quickly removed. Have used the facilities for many years outstanding service.Cederic S. | Expérience générale
Le client n'a pas laissé de commentaire.Shawn C. | Expérience générale
Le client n'a pas laissé de commentaire.KELLIE W. | Expérience générale
Le client n'a pas laissé de commentaire.jomond h. | Expérience générale
Great team!stephanie B. | Premières impressions
Good PeopleCHARLES A. | Premières impressions
Le client n'a pas laissé de commentaire.dony j. | Expérience générale
The staff’s was kind and courteous and went above and beyond for mePeggie B. | Expérience générale
The staff were helpful toward me doing the entire process.calvin W. | Premières impressions
Le client n'a pas laissé de commentaire.Jermoney J. | Premières impressions
Mr Vergil was very kind and very helpful ❤❤💪🏿💪🏿🙌🏽camelia g. | Premières impressions
Staff was very kind & helpful due to my EXTREME situation. I have NEVER witnessed the type of kindness from a storage facility that they presented here. This should DEFINITELY be the MODEL for U-haul.tashun t. | Premières impressions
Ashton was very knowledgable and polite. Excellent service à la clientèle.Deborah J. | Premières impressions
Is hard to to go around corners with large itemsdony j. | Premières impressions
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