The trailer was not cleaned at the time of pickup but the equipment maintenance guy immediately cleaned the unit for me. Unfortunately I ended up not needing the trailer but it was a great overall experience anyway.
CHRISTOPHER DCustomer Reviews for U-Haul Moving & Storage at Page Ave
Testimonials From Recent Customers
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Clean the truck a bit better. The handles were covered in like oil? And there was a decent amount of mud and dirt in the back.
NOAH FI have used this location for awhile now, but this time wasn't pleasant. They didn't have the keys ready for me. I had to go inside to retrieve them. The agent was helping someone else and when I should him my phone he asked me to wait. After about 25 minutes I called the help number and then when the agent heard me talking to the representative on the phone he started acting up. I told him I was ready to go and all I needed was the key. He mumbled something to the woman he was helping. Then finally he finished with her and then the other agent came out, and the other agent was about to look for my key in the lockbox, and the other agent said he had it in his pocket. I felt very annoyed by him forcing me to wait so long. He was a black guy with curly hair. I asked for his name ,but he had an attitude. Then when I returned my truck he told me that I didn't have too go through the return steps. But since I didn't trust him I followed the directions from the app on my phone. When I finished he still had that snobby attitude and now I can't imagine why he did what he did. I had requested a truck with a keyless remote and there was more than 1 on the lot. He told me that it was the only one that was available.
MOSES OI would suggest that any customers insist and await correct contract info regarding fuel levels. The attendant that helped me saw that the fuel level was not on full, said he'd correct it in the system, but failed to do so. It was a bit disappointing but overall the experience was good.
LUCINDY WThe customer service guys are all great, I've known some of them for several years now.
KEVIN WNo improvements needed. I would say U-Haul is the best.
AKHIL TAlthough there were hiccups, every single employee was professional, kind, helpful, and understanding. I truly appreciate you all!
LUCINDY WI have rented from this location several times, they are always friendly the entire process is smooth and hassle free
TODD ALast time when i rented i was giving 3/4th gas and even though i filled 3/4th still i was charged. This time when i rented i was told the gas is full tank and it was 7/8th. When i went back to tell them about it, they said take a picture and we will adjust the price when returned. But nothing was adjusted….this feels like as if UHaul is cheating and been petty about taking money for free from ppl via gas excuse.
ASHOK DSeth was the employee that helped me, and not only did he ask smart questions to make sure I get the best rental deal, but I could tell he actually cared that my move went well! I had an issue dropping the truck off at a different location, but the U-Haul staff were very understanding, and I got it sorted without any additional fees! Thank you I appreciate your help through a stressful move!
Jesse PNothing! Walked in without reservation, walked out with key to the truck 10 minutes later. Returned where indicated, an employee checked the truck, signed the sale to my card and out in 15 minutes. SO MUCH faster & a better experience than hardware store truck rental!
CAROL WAlways fast and friendly people. Very easy to deal with
TODD AThe vehicle needed a wheel alignment
DONYEL JI booked online 10’ Truck at 3pm, and went to pick up at 4pm and they didnt had one, So they gave me 15’ truck which i never wanted it due to gas mileage
GUNJAN DChas and the other employee, whose name we didn't learn, were very pleasant and professional. They were quick , efficient and made good suggestions . They were waiting outside when I we returned the truck and expedite our checkout with returning the truck, which allowed us to know my costs incurred. I would definitely recommend this location to anyone needing any equipment or services that Uhaul offers . This location was not our first location to rent from since it was a few miles farther away. There was another one closer that closed early at noon on Sat, which didn't allow me to check out any vehicle on Sunday. I'm glad that we were redirected though. The facility was very clean in organized with prices displayed clearly above them on the signage that was easy to interpret. We weren't aware that they had storage units for rent until we were checking in. Chase so kindly told us that we would have a first months rent for free since we rented a truck.. we had already signed up with another local storage unit but are considering transferring our storage needs to Uhaul. Thank you for making a stressful and exhausting experience easy and efficient!!
Tracy AKeep up the great customer service all the employees have shown me both times I have rented from here!!!!
KATHERINE LWhat can you do? Less fees and lower prices. The customer service was excellent and the office staff very friendly. But I was not prepared for the total cost to be $10 more than my estimate, what with the ridiculous $1,29 per mile fee. Also, at the time the $15 insurance charge didn't bother me, but if I need to rent again, I will contact my own insurance company to verify what they'll cover and avoid the $15 insurance fee. This is supposed to be an option for people struggling, but the fees make this a questionable choice. I'll definitely do more research next time.
JEAN SPrice was a bit high
Kyle PThank you as always
Aljun SGreat vehicle and staff very friendly and helpful
TODD AEverything good
JUAN MOverland location always great to work with!
Rodney BGreat customer service and the vehicle I rented was the best I have ever rented
TODD AThe Representative (I feel horrible for not remembering his name because he was nice and informative. He even offered to change my reservation. He also checked the truck back in upon my return). assisting me was The Best! He had no issues making changes to my reservation and he ensured I had the proper vehicle for my move.
KENDREA BRien
DENIS KProcess was smooth and easy and professional.
TRACY MI have received the most outstanding service at thos Uhaul. I'm always telling people it may be a little higher but they're on the up and up and you just can't say that about all storage companies. I trust the manager Henry with my life! Great job Henry! Promote this man! He is an outstanding example of to notch management.
Becky T | Expérience généraleThe truck road very rough and had a bit of hesitation when accelerating. Staff was great
WILLIAM HThe employee that helped us was absolutely fabulous!! He was quick with my reservation and made sure we were good before leaving. I will definitely use this location in the future again.
JENNIFER Dwhen the intake team member records the milage, record the mileage when he took it for an errand so that I don't get charged for it.
SHAWN MNo issues.
JAMES Kclean ice off the lot
CRYSTAL LThis is the best location I have ever been to. The best people work and and are always friendly and helpful.
DUVALL SGreat job. Staff warmed the vehicle before I arrived.
DONALD KSuper quick and easy same day schedule and got the job done!! Easy for a young woman in her 20s!
JASMINE MU-Haul in general was good to me i had a few mishaps on Tuesday and Wednesday and U-Haul was very understanding and worked with me and for that I’m grateful U-Haul A+
DARNELL BI wouldn't recommend UHaul AT ALL because the price that it's advertised is WAY lower than the price you end up paying. I was charged almost 100 dollars for a small truck to move between the county and the city. The charge per mile is A LOT. Please do not misinform customers with the advertising. Paula Figueroa
MATIAS JI came after hours so there were no personal
Sholom GThe experience was awesome. Keep at it!
QIUANA CContinue great customer service!
REGINALD BFind the vehicle in the lot for me. Warm it up. It had frost on the windshield and no ice scraper. It also had no windshield wiper fluid. This cost me time in an already busy day.
MATTHEW MIt was a great experience! This location is top notch and the employees were very friendly and helpful!
SEAN MGreat service. Nice way to move some items
Ross WVery friendly and helpful!!!
Renee KImprove staffing
TIMON EStaff were very helpful in discussing my moving need and recommending best equipment and approach to the work. Very value add.
Edward SI have nothing nice to say. So I rather not make a comment. But I will say this, the service suck and the workers need to be trained all over again. I will never use that location again.
MONICA WS.O.
ALICIA GIn this area,this is the only Uhaul i use,and have used for almost 40 years.
RONALD LThe service on the trucks. The truck I was given need some maintenance work done on it. It felt like it need a wheel alignment.
MAISHA BI didn't get their names, but the guys working on Saturday night were so friendly. I pulled up around 6, I was a bit frantic after a 6 hour drive but, the man helping me was so patient. I felt bad because they got so busy in that last hour, a bunch of people checked in right after me, and he still came to help me with the sliding door. Plus he was chill with my dog. Five stars.
Heidi G | Premières impressionsVery good staff! Nice, professional and patience!
XINGYUAN D | Expérience généraleThe young man that served me was very professional.
Pamela D | Premières impressionsI love this location will always be my go to
Audrey A | Expérience généraleRented here several times and always consistent, helpful and friendly. Merci.
Samuel R | Premières impressionsThe employee was incredibly thoughtful and courteous. I trust this facility. I can't say that about al storage businesses! I was treated very well. Merci.
Becky T | Premières impressionsWe had a problem finding the specific storage unit I rented and had to call. Customer service could not help.
MONICA P | Premières impressionsThe GM there Henry was very knowledgeable, helpful, and really took his time with me considering I am a older lady and it was my first time dealing with a UHaul. So I want to tell him thanx once again!
cynthia b | Premières impressionsDawn and Tammy make sure the place is clean and ready to rent love these girls!
Whitney L | Premières impressionsThe staff was helpful and friendly and facility was super clean. I'd highly recommend!!
Robert L | Premières impressionsThe staff was very nice and they worked with me throughout the entire time. The price was just way too high for the space.
Michaela M | Expérience généraleStaff was really helpful in helping me transition to a smaller unit.
SHIRLEY M | Premières impressionsThis isn’t my first renting an unit from this location, if I ever need another unit, this is the location that I will return…EVERYTIME
Carlton G | Expérience généraleI appreciate the deal that I had where the first month was free. The location and business hours were convenient. The staff were always friendly and efficient. Lastly m, $125 is still expensive for the unit of my size, you all should lower your prices.
Audresha G | Expérience généraleHenry has been very helpful! Thank you
MIA M | Expérience généraleI enjoy the care the staff showed me in my short stay they were very helpful and courteous.
Yvette P | Expérience généraleThe staff is awesome 😎
Carolyn J | Premières impressionsGreat customer service representative in store. Helped me out.
Jeremy H | Premières impressionsI still have not been able to access my storage unit. The manager tried to be helpful but my new temporary code didn't work & no one in the office would answer when I tried to buzz them at the door.
Rebecca B | Déménagement en ligneToo many inconveniences
Cleveland Y | Déménagement en ligneI had a lovely experience. The workers was very polite and helped me tremendously during my time in need
marquett b | Premières impressionsKenny is great
H C | Premières impressionsVery good service
LAWRENCE B | Premières impressionsWould recommend it to others and use it again if needed. Thanks for your service .
Shirley A | Expérience généraleThe workers were extremely helpful, and went out if their way to help me with the uhaul truck we were returning after unloading the trucks' contents into the storage unit. Thank you!!!
Mary M | Déménagement en ligneAlways willing and available to help
Kristal F | Premières impressionsThe process was smooth and simple. The only issue I had was locating the unit. I was expecting an outside access. Once I was guided in the right direction, I was more pleased than before.
Pierre B | Déménagement en ligneThank you Mike for all your help
SHARON R | Premières impressionsMerci
Roy B | Expérience généraleI had reserved three U-pak units online, not realizing the required notice. Everyone I dealt with was working hard to make my dreams of renting containers a reality. Phil and Rob at the page location, Chasity (I think) at Dutchtown, and Jody in scheduling. Thank you all!
WILLIAM R | Premières impressionsAs of now I have been sent 12 emails asking to fill this out. The next 12 will all be one stars.
Alan M | Premières impressionsGreat staff. Very helpful.
Tom M | Expérience généraleThe only complaint I have is that it is completely dark in the actual storage unit.
Tiffany H | Expérience généraleMuy bien todo gracias por su servicio 👍🙏
Christine M | Premières impressionsI paid for a storage the first time I came in and you all always say the first month is free now why would your staff do me like that ,I will never recommend anyone to you all because when I ask for my money back he refuse to give it to me, now I also have to pay for 2storages in March he just used me I will always inform everyone that you all don't wair name tags so if we need to speak to a boss we can't call your name, I will also inform everyone that you all don't sign the paper once we paid our money, you all are very, very,very,very,very poor business people.
Blouis D | Premières impressionsGreat service and clean facility. It would be helpful to eliminate that phone answering service. It makes it impossible to speak with a live person.
SHAVYON J | Expérience généraleFriendly, professional staff and storage facility safe and clean.
Francine G | Premières impressionsMy rental was double booked and the manager worked with me to assist in the fixing of the problem
Christopher P | Déménagement en ligneI was very pleased with the staff and services received.
Preston T | Expérience généraleGreat experience.
Shirley A | Premières impressionsSO helpful with locating a convenient unit!
Pamela W | Premières impressionsMore expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R | Expérience généralePeople living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O | Expérience généraleCouldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W | Expérience généraleThe storage facility and personnel were excellent. I would use again.
Beverly B | Expérience généraleGreat management and staff!!
Tony L | Premières impressionsExcellent
Carol D | Premières impressionsExcellent professional management and staff!
TONY L | Expérience généraleVery quickly found me a space and got me signed up.
WILLIE S | Premières impressionsThis company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M | Expérience généraleOne comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W | Déménagement en ligneWe were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B | Expérience généraleThe facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B | Expérience généraleVery kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H | Premières impressionsThey were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S | Expérience généraleKenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P | Expérience généraleNone other.
TONY L | Premières impressionsKenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r | Expérience généraleI've moved from one store room to one in the new building behind the office. I'm not officially gone.
DAVID K | Expérience généralevery happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d | Expérience généraleGreat staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A | Expérience généraleThe regular storage rate is excessive.
KEVIN N | Expérience générale👍
Londell L | Expérience généraleThe storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T | Expérience généraleAlways helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W | Expérience généraleExtremely helpful staff!!!!
JACQUELINE J | Premières impressionsVery pleasant and informative
jacqueline d | Premières impressionsgreat job
ADAM P | Expérience généralePerfectly satisfied!
Paul S | Expérience généraleI trust this location, it's the only one I've used for years.
Sonia G | Expérience généralevery nice
robert j | Premières impressionsAll questions answered upfront. Very friendly service and personnel
Paul S | Premières impressionsI had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K | Premières impressionsNo comments
crystal p | Expérience généraleLove it
Lapriesha M | Premières impressionsKenny at Overland location is fantastic to work with!
Monroe G | Expérience généraleThank you for all your assistance & friendly staff.
MATTHEW L | Expérience généraleStaff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T | Premières impressionsExcellent & safe place to store your belongings. Merci
Lamanda G | Expérience généraleThe service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H | Premières impressionsSteven was excellent.
kenneth j | Expérience généraleGood place to go
Erika E | Expérience généraleMost satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
thomas b | Expérience généraleEXCELLENT experience. Thank you.
lisa h | Expérience généraleIf I need u haul service I would go back to this facility
Espinoza S | Expérience généraleOverall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K | Expérience généraleFantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Merci!
Matthew M | Premières impressionsGood customer service
Kim O | Expérience généraleClean, dry and perfect!
MELANIE D | Expérience généraleLove it!
Br. W | Expérience généraleThere I-haul team got the job done in a timely manner.
faiz f | Expérience généraleeven though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C | Expérience généraleI got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20 in and the gas gauge didn't move
alonzo r | Réservationno problems with the facility
Rich F | Expérience généraleThe entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T | RéservationI used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Fortement recommandé!
Melissa L | Expérience généraleDid not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K | Expérience généraleFrom the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
Kevin B | Expérience généraleWhenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w | Expérience généraleI had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H | Expérience généraleYour prices are to high for the space you rent . Otherwise it fine.
Lisa N | Expérience généraleAll has gone well. The staff was helpful.
Jacqueline B | Expérience généraleGreat!
Douglas D | Expérience généralePropre
Laquitta J | Expérience généraleOk experience
Tashalee B | Expérience généraleI didn’t really see the facility but everything was great!
Sandra P | Expérience généraleI never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Pamela M | Expérience généraleAll good. No dramas. Would use again.
Paul H | Expérience générale