Évaluations des clients U-Haul Moving & Storage at Page Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Page Ave
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Thomas S. le
Well equipped location. Team was eager to help and made my rental easy.
Catherine M. le
Keep it up Uhaul. Your associate Christian served us very well, to our pleasant surprise. That made moving the items less stressful by far.
Howard T. le
Great service, equipment in top line condition. thanks.
Daniel B. le
Employees and every single worker involved in our rent was very professional and very customer mind set oriented. They work an extra mile to accomplish the business transaction.
Nathan W. le
not easy to get out of parking lot.
Shiree W. le
Always helpful. Rented a trailer and got a free month of rent on the storage unit.
JACQUELINE J. le
Extremely helpful staff!!!!
gerald F. le
Great customer service by ALL
Theodore J. le
Well, the only issue I had was that I wasn't notified until I arrived at the location was that the ubox and trailer I reserved would have put me over my desired cargo weight limit based upon the vehicle and hitch I had installed for what weight I had in mind to move. Meaning I would have endangered my vehicle, myself, and those on the road in the name of safety. So instead of the ubox I had to op for an enclosed trailer for $9 more to continue with my initial plans. Doing the reservation online as well as over the phone for verification, I feel that I should have been notified of such beforehand. Although, rather annoyed with the news, I understood and respected the decision of the manager not continuing with my reservation. Tim, one of the mature ladies, and the manager of the Page location were awesome and their humor really helped with the heat of the day, stress of the move and self storage. Respect.
Douglas D. le
Did self return using the app
james H. le
I had no issues.
RICHARD R. le
They allowed me to extend my rental when I discovered that I could not get the job done in a day.
Maria B G. le
Best location so far.
Endia U. le
Staff was very nice to work with and fast!
Melissa S. le
There is nothing to improve!
MARKEISHA M. le
Nothing at all, keep up the excellent work!
LaShawndra S. le
I was overcharged for the rental
Brian L. le
I’ve used this location several times. It is the best in the Saint Louis area!
Nick R. le
Person on the register wouldn't take their headphones out. They were extenelwybrude and got confrontational when I asked why then needed multiple phone numbers for me when the online registration only required one. They ignored the fact that I had done the pre registration online even when I gave them the confirmation number multiple times. They then made me go through the entire process two times getting things constantly wrong because "sorry couldn't hear you" even tho he had his ipod headphones in. Won't ever use this location again.
George T. le
Antionne was terrific. Helpful and courteous throughout. Give him a raise. Valuable employee. G Taylor
Vamshi Krishna S. le
There was confusion to begin with, I got a call from a rep saying I did not pick up my van that was supposed to be picked up at 10 am. But my pickup time is 11 am. The van had a weird odor throughout, the ac just kept me happy inside and subsided the and odor. When returning the vehicle, a person walked over to the van and he did not greet me, ask me if I am returning or anything, I had to keep him engaged by asking questions, seems like he is on phone with someone using headphones. And the same person who did my return asked me if I am waiting on something while I was sitting in my car and setting up google maps. Overall not a great experience at all.
jacqueline d. le
Very pleasant and informative
Thomas C. le
Provide tips on how to back in a trailer :-)
Sharon D. le
Undecided regarding location. I picked up the truck 2 hours early. As such, I was charged an extra day (find it hard to believe they would have rented the truck within that 2 hour period). I was told because I was returning the truck a day early, I would be reimbursed the extra day charge on the other end. When I returned the truck, I was advised they couldn't offer the reimbursement to me because they didn't receive commissions, etc. I do understand the drop off locations policy with respect to that, but I don't understand why I was told the extra day would be refunded and I certainly don't understand being charged an extra day for picking up 2 hours early, especially when I said 3-5 and picked up at 2:00. Again, I don't believe they would have rented the truck out in that 2 hour period. Very disappointing!
Joseph O. le
Kenny was great and helpful in taking care of my drop off. Excellent staff member.
ADAM P. le
great job
CJ J. le
This group was outstanding. Very helpful.
Laura S. le
the entire exchange was professional, helpful, and easy.
Kenneth G. le
The 2 guys working were fast on getting the people waiting in line taken care of during check out, and returning the equipment was easy with the UHAUL app.
Fariborz S. le
It was a drop off, however i did notice an employee moving trucks around, so i asked if the store was open and he answered with absolutely rudeness (we closed half hour ago) and i said (i just wanted to know where to drop off this trailer). I would have got a better attitude from an stranger than the employee of Uhaul on your lot. He was a complete ass
William S. le
Piece of plastic molding was catching my shoe when I was releasing the accelerator on the cargo van. I pointed it out to the agent when I returned the van. I observed the van being pulled out of service to address the problem. Mileage was 16/18, mostly highway. Cargo van had about 4300 miles on it when I rented it. Cooling was good. This location is conveniently located near gas stations for refill before return. Staff was friendly & courteous. Made the reservation on Saturday afternoon for pickup on Sunday at 1:00 PM. Cargo van was waiting when I arrived on Sunday. The location is open until 5 PM on Sunday for returns with after hours return also possible.
Po-Cheng L. le
The box delayed for 5 days, but my stuff arrived without any damage. Impressive!
Kendra F. le
First move by myself and it was easy thanks!
John S. le
The assistance I received from Johnny was excellent.
Michael W. le
Very friendly staff. Allowed me to store the 20 foot truck on site for 2 days with no questions asked. Also allowed me to leave my personal vehicle in the lot while to took the truck to have it unloaded. Will return to this site again when needing uhaul services. Thank you Kenny!
Muhammad H. le
The drop off and pick up of the container at the final destination was not smooth.
Lucretia C. le
Great customer service very personable I had a great experience the staff was very helpful very knowledgeable and it made my new uhaul process a very simple task while dealing with so many issues
Sean B. le
Everything was fine
Susan E. le
Everyone was nice, friendly and helpful. Terrific staff!!!
Avis M. le
The customer service was wonderful; efficient and friendly. Thank You!
Peter H. le
My rental experience was excellent in every single way. Thank you!
Nicole O. le
The steering in the truck seemed a little wobbly, and going faster than 55mph felt unsafe. I'm not used to driving large vehicles but this may be something to look into.
Karli M. le
The guy was nice and professional.
Cletus A. le
The attendant was very annoying when he insisted that the truck was not clean and wanted to charge me additional $25.00 to re-clean the truck. I demanded that he gave me a broom which he did and I went about and re-cleaned the truck. I reminded him that I was a very good and regular customer, he was still ignorant. The he said that the tank was about a tiny bit less than when I took it and assessed me $11.00. I want that $11.00 returned to me. That attendant if he is the last person in the store, he will never attend to me again. He was using foul language all over the place.
Paul S. le
Perfectly satisfied!
Sonia G. le
I trust this location, it's the only one I've used for years.
Jerry P. le
Everything was great - overall a very good experience.
Lawrence W. le
Employees courteous, professional, and efficient.
Kevin H. le
Worked just as arranged!
Raymond R. le
Extremely friendly staff, very clean environment as well.
Charles R. le
Stop transferring local calls to the national call center
Thomas M. le
Very quick, easy, helpful. Thanks!
Michael G. le
Excellent customer service.
josie M. le
I had a very good experience working with U-Haul. My only issue was when my empty U-Boxes were initially being delivered they went MIA and no-one could contact the driver or find them. That was very stressful. I had to have 4 new ones delivered the next day. Tiffany and Keith were both very helpful though in coordinating my new delivery. I was impressed with how they helped my new boxes to stay on time with their cross country delivery to my new home with all my things after I packed them. I would also let new customers knew the right times to call to schedule boxes to be picked up. I tried to call on a Saturday, but no one told me the scheduling office closed by noon. That information is helpful to us newbies.
robert j. le
very nice
Paul S. le
All questions answered upfront. Very friendly service and personnel
Tiffany K. le
I had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
crystal p. le
No comments
Lapriesha M. le
Love it
Monroe G. le
Kenny at Overland location is fantastic to work with!
MATTHEW L. le
Thank you for all your assistance & friendly staff.
Alexander T. le
Staff is friendly and knowledgeable. This is a great place to rent a truck or van.
Lamanda G. le
Excellent & safe place to store your belongings. Thank you
Rosie H. le
The service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
kenneth j. le
Steven was excellent.
Erika E. le
Good place to go
thomas b. le
Most satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
lisa h. le
EXCELLENT experience. Thank you.
Espinoza S. le
If I need u haul service I would go back to this facility
CHRIS K. le
Overall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
Matthew M. le
Fantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !
Kim O. le
Good customer service
MELANIE D. le
Clean, dry and perfect!
Br. W. le
Love it!
faiz f. le
There I-haul team got the job done in a timely manner.
Darryl C. le
even though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
alonzo r. le
I got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move
Rich F. le
no problems with the facility
Sue T. le
The entire staff was great to work with. They were efficient, accommodating and friendly.
Melissa L. le
I used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!
Michael K. le
Did not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Kevin B. le
From the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
vivian w. le
Whenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
Samuel H. le
I had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Lisa N. le
Your prices are to high for the space you rent . Otherwise it fine.
Jacqueline B. le
All has gone well. The staff was helpful.
Douglas D. le
Great!
Laquitta J. le
Clean
Tashalee B. le
Ok experience
Sandra P. le
I didn’t really see the facility but everything was great!
Pamela M E. le
I never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Paul H. le
All good. No dramas. Would use again.