Évaluations des clients U-Haul Moving & Storage at Page Ave

This company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.

Clearer advertised distinction of the multiple distinct departmental locations would be helpful, though that's as much of a critique of the map app I used to navigate to your location as it is against you.

My name is Michelle Garnett and I did not rent a truck. My information somehow landed on someone's contract that I don't know. Spoke with someone that said he was the manager and was told that my phone and email address would be removed but I received more correspondence. I was also told that my phone number was provided by the customer so they pulled up my file, well they changed the name but not my phone number or email address. Thankfully they changed the payment information because this conversation would be a Lot different. This was an epic fail and poor attention to detail. I also got “a manager “ that told me everything he couldn't do and basically told me it was no big deal. I want my profile deleted from your database and don't trust uhaul with my personal information .

Very fast, clear, and professional

The staff was kind and helpful and friendly. They were so accommodating when I had to make changes to my contract.

One comment - I had to wait until the office was open to find my unit. The facility map on the website will not open

Forgot to tell you that some of the top and side marker lights did not work. Should fix for next customer

I have recently moved two states away and have rented trailers many times from this location. I have been continually impressed by the professionalism and helpful approach the employees at the Overland MO location take to their jobs. They helped make a very stressful situation a much smoother experience. Going forward, I will always rent from U-Haul.

Although I presented my Driver's License AND Military ID to your Customer Representative I did not receive my "military discount." I am a veteran of 23 years in the USAF and have "always" received a discount from U-Haul in the past with conus to conus moves. In my haste, I regret not seeing the discrepancy ahead of time. Bummer, but even so, I will remain a loyal U-Haul customer.

One wheel on the furniture dolly was semi frozen. Most likely needed a new wheel or bearing. For $10 a day, I expected a fully functional piece of equipment.

-The Ford f150 used lots of gas per mile. you might want to get a ford ranger which is little smaller and uses less gas per mile.

I really thought that when you put a deposit down you were entitled to get the whole amount back as long as everything was turned in according to the contract and I did that. Heck I only drove the trick mauve 1.5 miles and only got 49.53 of my 100. Back. Know that I'll be calling them soon to figure this out.

Easy to rent and even easier to return. Friendly and hard working staff. I used to rent at another facility, but will rent here in the future. Jim P

Employees were professional & courteous. Equipment was exactly what I expected - clean & sound.

No need for improvements when service is always excellent

I selected the contactless pick up option but still had to go inside the building and have contact with people inside. Why offer contactless if I still have to contact with people?

The day after Christmas and I was in and out in less than 10 minutes. Thank you

The young man was very helpful and professional. Thank you!

Keep being the best rental facility in Overland.

We were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.

Truck was shaking like a vibrator. Fix it before renting it out

Smoke free vehicle and assist with the company app assistance.

I have always chosen this location no matter where I'm moving from or to. Some of the workers give a good customer service experience. Some not so much. The lady that took my reservation over the phone was excellent and very pleasant to talk to. Others not so much. She should train on how to give a better customer service experience.

Very efficient.

Always a very positive experience at the Overland, MO location.

Overall UHaul failed. Calling I was put on hold forever. Email was answered ina fair amount of time. When I finally touched base with a Debbie all was well. She is a valued part of your team. She did everything she said she would. Great person. I can't thamk her enough!

My Name is Sean Rogers I reserved a truck on Thursday for Friday at 9820 Page Ave Overland, MO 63132 they were Awesome I was in the store less that 10 minutes at pick up and Drop off less than 10 minutes Keep up the great work Guys! I have done business with uhaul for years and they never fail They are always awesome!

The initial delivery experience was wonderful, but the person who picked up our full pods and delivered them to our new home was in a HUGE hurry and that was clear to us when we opened our pods. The boxes and pieces we carefully organized were jostled everywhere and knocked over. We haven't gotten through all the boxes yet, but I'm really hoping we don't find anything broken!

Great employees!

The location and everything was up to my expectations. However, the vehicle I rented had a faulty fuel gauge that led me to overfilling the tank. The gauge was stuck in a lower position even after I started the vehicle, put it in Drive and drove a little. When I noticed that the fuel gauge moved and rested but was not where I needed it to be, I proceeded to add more fuel. Knowing that something was wrong I checked the fuel gauge and it later jumped to 3/4 of a tank. I would like to be refunded the 1/4 of a tank that I overfilled. @$1.99 Thank you, please call me at +13142268677

The drivers in both St Louis and Boston were very courteous and helpful. They were willing to help out wherever possible.

Wonderful service!! Excellent customer service. Always smooth, easy and comfortable!! Thanks U-Haul for making life a little easier for us customers.

The facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.

Its simple and straight to the point.

Chris was excellent and really enjoyable to talk to. Best experience I have had at u-haul working with Chris!

Everyone here is super nice

Very kind & helpful staff. I'm very happy with my choice to use U-Haul storage.

So far we've only had our boxes delivered and then picked up at our home. They still need to make their way to Boston. The person I spoke to on the phone for the reservation was very helpful and the woman who delivered our boxes was very pleasant to work with. So far a very good experience.

Improve website ease of use. Require employees to wear their masks in vehicle.

Computer system is slow, but your team here is great!

None

self pickup program worked very well, truck was clean and well maintained

Process was simple from start to finish.

They were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!

I've used the 9820 Page Ave. location several times and it always goes well. I'll be back.

This was my first time renting a U-Haul I went at page has very nice people easy to work with I would definitely recommend people to use this location

Ask for an additional contact person during registration and/or inform the renter that you'll be calling the contact person as my contact person did not appreciate the early phone call.

Customer Service was GREAT!!!!

Kenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again

The 24 hour requirement to return the truck was disappointing and created a lot of stress for us. We did manage, and the team we were worked with at Uhaul was terrific!

Very reliable

Excellent staff

Always so professional

The best UHaul location in St. Louis

Superior service

The directions were easy and well defined. Drop off personnel were super helpful.

It took a long time to get through on the phone lines. Using the 800 number

Windshield was filthy with bugs

I was supposed to get a credit because of the gas being more full than when I picked it up.

Great staff and exceptionally clean cargo van!

The contactless pickup process was cumbersome. I had to walk back and forth across the entire lot a few times to work through the process. I parked near the office, where I started the online process to get the van I reserved. It said to go find the van in the specified spot, which was on the other side of the lot. Then I had to figure out 2 alternate contacts on the spot and had to make sure they both would answer their phones. After that, it said I had to go to the lock box to get the key, which I had originally parked directly in front of. So then I had to walk all the way back to the office, get the key, then walk all the way back to the rental unit. I feel like some of this information (about setting up alternate contacts or having alternate ID could have been sent before I arrived so that I could just quickly check-in and get the van. Instead I spent nearly 20 minutes on this scavenger hunt.

None other.

Kenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.

I’ve moved from one store room to one in the new building behind the office. I’m not officially gone.

very happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha

Great staff, convenient location. We were very pleased with our experience with U-Haul.

The regular storage rate is excessive.

👍

The storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.

Always helpful. Rented a trailer and got a free month of rent on the storage unit.

Extremely helpful staff!!!!

Very pleasant and informative

great job

Perfectly satisfied!

I trust this location, it's the only one I've used for years.

very nice

All questions answered upfront. Very friendly service and personnel

I had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!

No comments

Love it

Kenny at Overland location is fantastic to work with!

Thank you for all your assistance & friendly staff.

Staff is friendly and knowledgeable. This is a great place to rent a truck or van.

Excellent & safe place to store your belongings. Thank you

The service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.

Steven was excellent.

Good place to go

Most satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet

EXCELLENT experience. Thank you.

If I need u haul service I would go back to this facility

Overall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience

Fantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !

Good customer service

Clean, dry and perfect!

Love it!

There I-haul team got the job done in a timely manner.

even though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy

I got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move

no problems with the facility

The entire staff was great to work with. They were efficient, accommodating and friendly.

I used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!

Did not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.

From the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds

Whenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will

I had to call 5 times to get someone to answer the phone. Once connected, service was as expected.

Your prices are to high for the space you rent . Otherwise it fine.

All has gone well. The staff was helpful.

Great!

Clean

Ok experience

I didn’t really see the facility but everything was great!

I never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.

All good. No dramas. Would use again.