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PAUL SCustomer Reviews for U-Haul Moving & Storage at Pelham
Testimonials From Recent Customers
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I was dropping off before the store opened and was greeted by an employee at the location.
WILLIAM TJust make sure that the vehicles are cleaned thoroughly when people clearly have pets in them, my vehicle was covered in dog hair which as a result got all over my clothes, luckily I don't have a pet allergy. Customer service & ease of renting at the last minute was amazing!! I ended up having to use this location 2 consecutive days, and both days the vehicle I needed for my business was available.
Charles JKendra was the nicest person I've ever met at a Uhaul location. I believe she's a manager and probably deserves a raise. She was excellent and helped me with everything I had questions about. I return my vehicle there without any issues and I also rented a storage room. This lady is a rockstar in my book. Thank you, Kendra for making my day special.
DONNA HWasn’t any clear signage to indicate no elevator and about going to the back to access other floor.
Tamara J | Déménagement en ligneBiggest UHaul place I've ever seen. Excellent service.
CRAIG MManager Kendra is super kind and helpful
JASON H | Premières impressionsI was blamed for damage that was already on truck, I asked for a receipt with the damages removed because you can see the damage in the pictures from pickup and still haven't received it. I will no longer use uhaul.
BOBBY CThe employees are fantastic at this location!
JESSICA VThe lady was amazing very helpful great customer service. . But it's ridiculous I used the truck for 4 hours and paid 119 dollars. My husband wanted to use yall because the truck was shown to be 20 or 30 dollars. I already had to sell my stuff for extra money yet I had to give most of it to U-Haul. The U-Haul smelled like cigarettes smoke and I had to fill it up as soon as I left U-Haul because the light was on needing gas. So not only did I have to pay $119 I also put $35 dollars in there. I was hoping U-Haul would be better an Penske it wasn't.
DANIELLE FWe rented a trailer to haul a car. The strap that was to go over the car wheel to secure it to the trailer was broken off. We had to wait 30 minutes for a serviceman to come where we were picking up the car and rig up a strap that would hold the car to the trailer. The size ball needed to hook the trailer to the hitch was listed incorrectly on the web site, so we had to purchase a new one from U-Haul for an additional $32,95!
LENNA P1)Have your employees explain the whole cost of the rental. Don't advertise $19,95 and it costs $75. I went 25 miles by the way! 2)Have an employees walk the customer out and make sure they understand how everything works on a vehicle.
BECKY OI was very disappointed, for the past two rentals I have refilled the tank to where it was at check-out, however when I view my online statement, I notice a gas charge for one to three gallons. I suggest that all vehicles be full when rented out, therefore it will prevent any confusion to the costumer. I also have a problem with the title fee charge that no one could seem to answer. Why would a company charge a title fee to the customer for a vehicle he does not own or is purchasing? I have rented from this location almost every month for the past two years, I'll probably be taking my business elsewhere next month.
WILLIE BStop charging extra fees that were not in the contract.
MICAH HThe truck is rented was a brand new truck. Literally 170 miles on it. Very satisfied with my rental. And the customer service was amazing.
JEREMEY LStill don’t know what the final charge is. Never got a receipt or copy of final paperwork.
KENNETH BThe folks at the desk were very helpful.
CHARLES DThe staff was great very courteous professional and knowledgeable!
Judy B | Premières impressionsLe service à la clientèle était génial.
JACKIE OY’all were great.
PRISCILLA LThe customer service lady was very pleasant, friendly, respectful and professional. You're lucky to have someone like this in today's business climate. Customer service is almoat extinct. People are rude and apathetic. She was great and I hope you reward her for it.
BRIAN PExperience was absolutely perfect except that the washer fluid was low (I did not need it) and the low pressure tire indicator light was on. The tires did not affect driving so it was likely due to the extremely cold weather we have been having.
PENNY LThe truck was out of line!
JOHN SSuch a friendly helpful staff. So kind
Deborah W | Expérience généraleIt was a convenient pickup, however I was charged for 3 dozen pads but only received 18. Each wrapped bag must have only had 6, instead of 12. In addition, the front windshield had about a 2,5 foot crack across it and my drop off location was surprised it was rented to me that way. Then, I had to find my contract sheet, as the gas level was 7/8 of a tank but was entered as a full tank, so the return place had to fix it on their end. All in all, it was fine and I'm not complaining, just sharing feedback. Thanks
COLLIN KOffice smelled like weed at 7 am. Truck was dirty on outside. Clean inside. Walked up to counter and was not helped right away. Had to stand and watch people work until they were ready to help.
Michael HEasy to make reservations. Great customer service!
APRIL TThe facility was very secure and I love that I was able to get a unit that was climate controlled. Therefore, my furniture didn't get moldy or damaged with fluctuating temperatures and humidity. The one thing I would appreciate is if there were trash bins (at least at the end of the halls or near each exit). We are required to sweep out the units during move-out. However, there is no place for customers to empty their dust pans.
Bridge K | Expérience généraleI am a repeat customer. We alway have a good experience here.
MARCY SManager on duty was very curtious and friendly We need more of that in businesses Thumbs up
DAVID STwilights and turn signal don’t work on truck
CHADWICK HEverything was great. I do want to compliment the young lady who checked us in. She did an amazing job. She was confidently multi tasking and checking multiple people in. She was the only person at the counter and handle it like a professional.
Jason MKendra was absolutely amazing! She went above and beyond to help me with a personal situation!! She is a true asset to your company!!!
CRYSTAL H | Expérience généraleStaff was very friendly but did not help me resolve my issue with drop off location being labeled in my U-Haul provided paperwork being incorrect. I had to resolve this on my own with the customer service line.
Matt NThe female team member that worked with me was excellent. I lost my wallet there and she called and had it waiting for me when I returned,
Earl HGreat customer service. Friendly staff
STARLING JEverything was very easy to do through the App. Good overall experience.
MICHAEL KProfessionnel
CATHERINE WGreat manager and team player!
GLORY WKendra was great in helping us upgrade our unit!
jon w | Premières impressionsAll was great but yall continued withdrawing from the bank after we closed out the rental
thomas e | Expérience généraleThis was the best U-Haul facility I've ever been too. The employees were truly great. Merci!
BILLY JLandon at Pelham was excellent!
CHRISTOPHER BGREAT CUSTOMER SERVICE FROM KENDRA SPENCER, SHE MADE MY WHOLE MOVING PROCESS EASY. I WANT TO THANK HER FOR THAT DUE TO SHE WERE THE ONLY ONE IN THE OFFICE WHEN I RENTED THE TRUCK AND RETURN IT ALSO. CONGRATS TO THE YOUNG LADY.
TERRENCE PKendra and her team were super easy to work with! We went in store to book the reservation and through that week made a bunch of changes but they handled all of them very efficiently. Very positive experience here! I would recommend renting from them in the future!
MADELANE C | Expérience généraleEverything was perfect
TERESA SThe management was very helpful and professional.
DEBORAH H | Expérience généraleKendra is a true 'company brand' of service excellence. Thank you for ensuring my needs for the move were met with such dedication.
Michelle W | Premières impressionsKendra Spencer was awesome in assisting with the storage unit rental, very professional.
Lisa A | Premières impressionsThe manager at this facility was outstanding, bending over backward to make my rental experience great. Most of the other staff help there was mediocre at best.
JOHN A | Expérience généraleWill always use U-Haul for anything
Anthony D | Expérience généraleKendra is an amazing my manager! She has a well trained staff and she goes above and beyond. We visited in a very busy day. Not only did Kendra solve a missing key issue she also was friendly and made the entire storage/truck rental experience a breeze for us. She needs to be recognized!
Kelsey T | Expérience généraleGreat Customer Service and amazing service And Team ‼️
Mirranda T | Premières impressionsI had a great experience with the staff. They are friendly and so kind. The facility was clean and organized. All the staffs answered my questions and were quick to help when I needed it. Brett at location 775057 was absolutely amazing. Customer service exceeded my expectation he was helpful friendly and just all around cool. I would definitely recommend.
SAMSIPHO L | Expérience généraleRoof leaked some of my stuff got wet. Luckily nothing was ruined. I would recommend checking the roof on 1428 or 1438 not sure which one I had.
sam n | Expérience généraleEvery interaction I had with the staff was always pleasant and professional
kristi l | Expérience généraleThe only issue i had was i was not made aware till i got there that i had to purchase insurance and a lock for the unit.
sam n | Premières impressionsThe staff members of the Pelham, AL, location were always kind, friendly and efficient in helping my family navigate our experience with them. We would use them again if needed. We recommend the facility.
DONNA H | Expérience généraleBoth the manager, Kendra, and the assistant manager, Brett, were incredibly helpful, professional, and accommodating. Wonderful customer service!
Mandy R | Premières impressionsWe looked the storage unit but the price constantly went up and down and that’s what made us leave.
ALEXIS P | Expérience généraleThey restroom was clean but only had toilet paper 50 % of the time.
Lynn B | Expérience généraleTruck problem.haf to go 30+ miles further to get truck.
TONYA S | Expérience généraleThe main problem was lack of parking.
Jimmy T | Expérience généraleThe staff was great and helpful. However, the storage facility did not uphold to standards I expected when I rented because of the mold on my items.
Isiah W | Expérience généraleVery helpful
Jackie I | Expérience généraleThey were very helpful and answered all of our questions. Super nice and facility and trailer were very clean.
DEBRA W | Premières impressionsWhen I pulled all my stuff out of storage, I noticed there was mold growing on a lot of it.
Rebecca B | Expérience généraleNice place. I. Recomended
FREDY A | Expérience généraleCost was to high, I was enrolled in automated billing and I never opted for this, it caused several issues with my bank account.
Blair B | Expérience généraleThe lady upfront said there were only 4 midsize indoor climate control units available which were far away from the entrance I saw at least another 2 that were closer that were not offered to me and I have pictures of the map and open units that were not offered. I was very disappointed but didn't want to switch as I did not notice this until several hours later. Other than that everything was good
JOEL H | Premières impressionsFriendly, fast service.
brian l | Expérience généraleThey were very nice and helpful
terri w | Premières impressionsService rapide et convivial.
chrystal t | Expérience généraleCustomer service is good, employees try to be very helpful. But we rented a climate controlled unit and in just three months every item of furniture and our belongings were covered with mildew. Some may be beyond repair. VERY unhappy that the climate control in the unit was basically non-existent.
Scott C | Expérience généraleAlthough certain things were good the fact that I was charged for two months after I closed out my account bothers me. It was fixed but someone definitely dropped the ball and you can take the money instantly but not return it instantly.. I own a business and I can get their money back the next day. Thanks to the kind person that fixed it though.
Dawn G | Expérience généraleThe truck I had did not drive to good up and down hills. A covering fell off the door. Then attendant mention he knew that because it happened before. Overall I love the customer service.
Patricia W | Premières impressionsI already made a review. Leave me alone.
Christopher M | Déménagement en ligneI did not receive my promised free month, and I did not appreciate being lied to regarding the details of how this discount works. I chose uhaul storage because of this deal, and I only stuck with it because I needed to find something fast.
Christopher M | Premières impressionsOnce again you put a delinquent notice on 1350. When I arrived sunday to move to 1410. Paid thru the 18th. Otherwise ok and rectified
TONYA S | Expérience généraleMy transition from a large unit to a smaller one tested my patience. Inaccurate information had me locked out of the larger unit when I arrived and I had to waste 45 minutes getting it straightened out. Brett was great.
TONYA S | Premières impressionsNice ans knowledgeable
TONYA S | Premières impressionsVery courteous and helpful. Process was easy and quick.
Debbie N | Premières impressionsConvenient location, friendly staff.
craig s | Premières impressionsThe staff at this location were always very accomodating and helpful. I would give them 5 stars.
Andrew P | Expérience généraleIt would be nice if there were more than 3 carts
Bonnie M | Premières impressionsJoy was a pleasure to work with. Not nay would I recommend this facility I'd use it every time if I need a UHaul in the area.
Earl R | Expérience généraleJoy and everyone at the Pelham location we above and beyond for me. They were so polite and helpful. Thank you all so much. Kim Weaver
JOEL W | Expérience généraleStaff always professional and courteous.
Pearlann M | Premières impressionsEasy process and quick service. Nice vehicles and clean facilities.
William d | Premières impressionsThank you Joy and her team for making my move successful! As stressful as the move was, It was truly a great experience!
Donald S | Expérience généraleJoy was the only employee available and she was amazing!! She can definitely multi task well! Thank you Joy!
Naomi J | Premières impressionsPoor process control in starting automatic payments led to numerous late fee notifications and calls. Similarly on trying to close the payments, when they continued to come out of our account well after closing it.
Paul C | Expérience généraleVery smooth and easy process. The employees were great and very helpful.
John O | Déménagement en ligneI paid for climate control to store family photos, and high value guns. Several guns have rust on them and two are irreparable. One was my Grandfathers and the barrel has rust all the way through barrel and is useless now. I have not dug into pictures yet. Fearful humidity that rendered 1,000's of dollars of loss with guns destroyed family photos and documents. I was told humidity, heat, and cold was within safe storage levels. I also found an inch of water on the top of a Rubbermaid storage tub. Either water got in from roof or there was significant humidity to have that much condensation. I stated this to the agent and all he said was "sorry about that" leaving me to deal with this another way.
eric b | Expérience généraleThe staff was kind and helpful.
Willie H | Premières impressionsEmployee was helpful and tried to meet our needs in finding right size storage unit unfortunately the correct size was not available so she found the next best solution.
Ronald R | Premières impressionsThe management and staff at the Pelham U-hau were exceptional. They made the entire experience effotless. An absolute Joy to work with. Would recommend this facility to anyone in need of this type service.
Andrew P | Premières impressionsJoy was very helpful in meeting my rather unique needs for storage.
Lawrence S | Premières impressionsThe staff that helped me was amazing. So professional, kind, and thorough! Such a great experience!
ANITA S | Premières impressionsJoy was great to work with! We only needed the space for one month and we live outside of AL. She worked with us for facilitating the move in/move out process. Highly recommend this location for all your Uhaul needs.
Teri D | Expérience généraleAlways a pleasure doing business with this Uhaul location…
Michael T | Premières impressionsGreat staff! Very helpful. Clean place. Great customer service!! Perfect experience.
JOSHUA M | Premières impressionsThe team was great will always use this storage unit this was my first time and won’t be my last!
Stephen E | Expérience générale8
alison d | Expérience généraleStaff were friendly but forgot to comp first month, then refunded but I received notice bill was overdue
Michelle M | Premières impressionsUsed a climate-controlled unit at this facility for several years. No issues at all. Staff was ready to be helpful on the few occasions I needed them - normally to purchase boxes and supplies. I had after-hours access and never had a problem accessing my unit. I would recommend and would use this facility again.
Todd A | Expérience généraleWe were very satisfied with our uhaul experience
steve p | Expérience généraleJoy was always very helpful and friendly.
Mary G | Expérience généraleVery helpful staff, I used the facility for moving and for storage. In both areas the staff was friendly and knowledgeable
BETH G | Expérience généraleWorkers were great but the young manager was consistently a jerk every time we had to encounter him. Never going back nor renting from this location due to mgmt
Jimmy H | Expérience généraleOutstanding customer service
Roy B | Expérience généraleThe individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!
Bridge K | Premières impressionsPrice increases are routine.
WILLIAM D | Expérience généraleVery knowledgeable, helpful, and friendly counter clerks.
Stephen F | Premières impressionsJoy is always extremely helpful everytime I am in need of assistance.
Lee G | Premières impressionsNo one ever answers the phone. If you can't contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I'm not prone to running up to Uhaul every time I have an issue with them.
EDUARDO G | Expérience généraleMoved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.
Javian H | Expérience généraleI was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.
ALEXIS M | Expérience généraleSo far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress
monwilla r | Premières impressionsAwesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can't recommend them highly enough!
Todd B | Expérience généraleI called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.
Awilda P | Premières impressionsEnded up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.
Linda B | Expérience généraleThe staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.
lois k | Premières impressionsI love this location .the best staff and very clean at all times ...I definitely be back Thank you
Saeid K | Expérience généraleTrès bien
Maurice W | Premières impressionsI can not say anything negative about this facility. Clean, courteous staff and conveniently located.
Daisy J | Expérience généraleJust expensive is all
Michael P | Expérience généraleWould have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’
anthony e | Premières impressionsJoy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!
chase t | Premières impressionsJoy was a joy to work with! Thank you
clementine r | Expérience généraleGreat customer service..really helpful. A person who likes their job.!!!!!
RICHARD P | Premières impressionsno open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?
BJ S | Expérience généraleThe only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.
Michael H | Expérience généraleI was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements
Roderick M | Expérience généraleHad an issue, they solved it quickly.
tonja p | Expérience généraleWhen I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.
CHRISTOPHER M | Expérience généraleSometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.
TAMMY G | Expérience généraleThe female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said " I don't know. Feel free to go check." And then we told her that we were about to be $90 for a storage unit I didn't even want and just told her to cancel my subscription, then she stated she'll "gladly" cancel it in a rude tone. I couldn't even tell you her name because she never told me and wasn't wearing a name tag. We also got stuck and couldn't get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.
Aniston C | Expérience généraleGreat customer service and spot on advice.
Mike P | Premières impressionsWhen I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.
crystal w | Premières impressionsThe staff is courteous and professional.
donald b | Expérience généraleI have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.
Donna P | Expérience généraleThe staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.
Shirley W | Premières impressionsIt was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.
tiffany b | Expérience généraleThis is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.
Terrance D | Premières impressionsIts a fine place to store stuff.
elizabeth e | Expérience généraleGreat experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!
JOHN P | Expérience généraleFriendly customer services and went out of their way to ensure I had what I asked for.
Edward B | Premières impressionsOverall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn't have known. I will use you again for sure. Merci
Craig H | Expérience généraleThe problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.
Charles E | Premières impressionsMy door code hasn’t worked but I understood it was a problem on your end
Pamela M | Premières impressionsKierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)
tiffany b | Premières impressionsRepresentative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.
LaShan a | Premières impressionsA+
Jerry B | Expérience généraleI just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.
Daisy J | Premières impressionsExcellent customer service.
cindy h | Expérience généraleGreat experience
Jerry B | Premières impressionsCheck in was quick and easy and the representative who helped us was friendly and knowledgeable.
Jhermi H | Premières impressionsThe front office was pleasant when we left. All other times they were not helpful.
Paige P | Expérience généraleJoy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.
Bruce T | Premières impressionsThe outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.
MICHAEL C | Expérience généraleThey kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.
ameer h | Expérience généraleJoy was great. She just needed help with the volume volume of clients.
WILLIAM B | Premières impressionsI think the late fee should not be charged if you pay within 5 days of being due.
JACKIE M | Expérience généraleWe had a good experience. The staff was very helpful.
Roger B | Premières impressionsI think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due
Justin W | Expérience généraleIt was wonderful.
James H | Expérience généraleWhile cleaning out our "climate controlled" storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a "climate controlled," inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up "immediately" to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it's with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife's deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.
DON C | Expérience généraleThe rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!
deborah s | Expérience généraleThis is the best location ever. Staff is friendly and helpful plus plus plus.
Lillian S | Expérience généraleGreat people and clean facility
christopher m | Expérience généraleNo comment
victer m | Expérience généraleWell kept facilities, friendly service, and convenient hours.
peter k | Expérience généraleVery pleased!
JOHN B | Expérience généraleI am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money
Steven c | Premières impressionsGreat location. Convenient access. Staff addresses questions & concerns.
William G | Expérience généraleNathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need
Earnest R | Premières impressionsStaff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.
Cheryl L | Expérience généraleGreat!!!!
SURELLA H | Expérience généraleNathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.
Gina H | Premières impressionsOffice was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.
Richard B | Expérience généraleI had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.
Tanisha K | Expérience généraleThe older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually works
Lee A | Expérience générale$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be prorated
LAURA O | Expérience généraleExcellent Overall
Kelly M | Expérience généraleThe first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.
steve c | Premières impressionsI have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Je les recommande fortement.
SUSAN G | Expérience généralePaul we extremely helpful and cooperative. Thanks
sherry a | Expérience généraleI had no issues while keep my personal items in U-Haul’s care!
russel p | Expérience généraleMerci
Cecelia B | Expérience généralethe Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never up
claire f | Expérience généraleAngela and Anthony were extremely friendly and helpful. We like dealing with people like them.
Brian C | Expérience généraleGreat service, friendly and helpful employees. Very impressed!
ASHLEA H | Premières impressionsThanks for everything
daryl w | Expérience généraleGet your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It's a lawsuit waiting to happen and you will lose.
JOEL R | Expérience généraleI had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.
Shirley G | Expérience généraleProfessional Staff. Clean Facilities. Secure Storage. A++
Lan D | Expérience généralePaul and his staff went above and beyond to make my move go smoothly, they are the best!
Christopher G | Expérience généraleFrom the beginning to end the customer service was excellent and above all else. Manager was especially helpful
steve s | Premières impressionsThe place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.
STEPHANIE P | Expérience généraleManager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.
CHALINDA D | Expérience généraleNice experience, easy access to unit
Frances F | Expérience généraleClean facility was clean and well maintained but staff seemed annoyed when you asked them to do anything
TIMOTHY M | Expérience généraleToo many billing issues. Poor communication between store and folks at toll free number
Michelle G | Expérience généraleThe owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!
Nancy S | Expérience généraleThere was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.
KALAH R | Expérience généraleVery clean and secure!
patricia m | Expérience généraleThe advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.
DANNY G | Expérience généraleThe gate at the rv storage area was very hard to close and no one offered any help with it.
billy c | Expérience généraleGenerally rude staff don't return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.
Karin M | Expérience généraleVery helpful and made moving easier in a stressful time!
rebecea f | Expérience généraleIt was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn't save. I had to pay a late fee every month because it was so difficult.
Allison B | Expérience généraleFrom day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150 down the drain.
debra p | Expérience généralevery happy with the facility and staff
john m | Expérience généraleI was very satisfied as a customer and would definitely use your service again. Merci.
Janice B | Expérience généraleVery professional and courteous. I would definitely use them again.
Susan W | RéservationThe customer service men are very professional and unwavering patience with other customers waiting.
Larry M | RéservationExcellent location and helpful staff
mark w | Expérience généraleBoth the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.
SEAN T | Expérience généraleThe Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.
TOM M | Expérience généraleTemp in temp co trolled units is too high. Some of my items melted
melanie h | Expérience généralePaul was very polite and always helpful. We would always go back to him and his staff!
Kay G | Expérience généraleThe service staff was excellent and very friendly. I certainly will use your company again.
Micheal R | Expérience généraleGood service
Jorge D | Expérience généraleI only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!
Denice J | Expérience généraleI did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.
MELODY B | Expérience générale