Customer Reviews for U-Haul Moving & Storage at Pelham

6 516 évaluations

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Courteous, professional, efficient. Equipment recommended was exactly what I needed.

Bobby Watts 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph Wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saeid Koushiar 
Évaluation :
4

Location not open. Used drop box to drop off keys.

Teresa Keith 
Évaluation :
1

Very poorly run I wouldn't go to this location ever again the lady is very rude acts like she knows everything not customer friendly at all booked the reservation under my wife's phone number did not have it handy said can you look it up by my last name she said no I need the number when I had just talk to her the day before on the phone and she looked it up by my last name, at that time I would not come back there and highly recommend no one else does either there were other issues, but I will leave it at that. Just poor customer service.

Roberta Mckinley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Thompson 
Évaluation :
2

How it works was not thoroughly explained to me. So when my charges totaled to over $200, I was a little taken back. I did not travel out of state, I did not travel to the next city. I mean for that price I could have rented a Truck from Enterprise with unlimited mileage. Well I know for next time if I ever have to do it again, but this will be my last option.

jacqueline dimbo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nykolas McIlwain 
Évaluation :
5

This is a great facility. Staff is super friendly and helpful.

Christopher Heinz 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDE OLIVIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob Lunceford 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob Ellis 
Évaluation :
5

I had a problem with the roll up door and they changed vehicles with no problem.

paul daniel 
Évaluation :
5

The manager and entire staff were pleasant and helpful with the process of securing a storage unit and returning the truck. I have used this location at least five times within the past seven years with rental and returns. I have always received great service and this recent experience was the best by far. Thank you to a great team and their manager.

Marion Miller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL TSIMPIDES 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Pope 
Évaluation :
3

Rien

Geneva Williams 
Évaluation :
3

The main problem was lack of parking.

Jimmy Thompson  |  Expérience générale 
Évaluation :
5

The staff at the Pelham U-Haul Center is the determining factor in making your decision for transportation hauling in this area. They are all exceptional and very prompt, courteous and professional individuals!!!

James R Henderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james folks 
Évaluation :
5

The manager was very helpful and supportive :)

Darcy Prince 
Évaluation :
5

The service attendant was very knowledgeable and professional. Very satisfied with the service and the trailer.

david chmielarski 
Évaluation :
3

The staff was great and helpful. However, the storage facility did not uphold to standards I expected when I rented because of the mold on my items.

Isiah Wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sallie Lane 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deijon Hart 
Évaluation :
5

Great Team at U Haul!!! Great location and manager is always so helpful and sweet!!!

Deatrice Fields 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Richey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan Petrus 
Évaluation :
5

I thought things went really smoothly. Ease of booking, plenty available when I booked same day, and friendly service. If I ever need another uhaul, I'll definitely recommend them.

Marcey Sykes 
Évaluation :
5

Nothing to suggest really, everything was a breeze from pickup to drop off. Not my first time using this location either. They are always on top of things and pleasant to work with.

James Word 
Évaluation :
5

Nothing everything went well n Kasandra she awesome very pleasant thank you

juan morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica Kinyenje 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd Carey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO CHAPMAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl McIntyre 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Daniels 
Évaluation :
4

No room to return equipment after hours

Steve Whiting 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shane smith 
Évaluation :
5

Nothing. Good experience!

Darral Bethel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ozane Jackson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAQUAWN VANDERGRIFT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff logan 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Henderson 
Évaluation :
5

Was a great experience. Kierra and Kendra were personable and very knowledgeable. They both have great personalities and are an asset to your company.

Mary Jo Sewell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey Lounsbury 
Évaluation :
5

Nothing, pickup was smooth and the staff was helpful. I will say the app needs some work as I had requested self pickup and wasn't able to actually do it through the app and had to go inside.

ANDREW DANEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ann Neptune 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris stewart 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL HENDERSON  |  Expérience générale 
Évaluation :
5

Both Kierra and the other young man in the office were excellent. They made the rental process super easy which was much needed during my stressful move.

Angela Riddle 
Évaluation :
5

Great communication with customer service!

Kiara Fiegi 
Évaluation :
5

I always go to the pelham location to rent a Uhaul bc of the friendliness and knowledge of the workers that are there.

Diane Talton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMA FERNANDEZ 
Évaluation :
4

I can no longer recommend UHAUL because of how much trouble it has been to rent and return the equipment the last 2 times I have used this company.

STEFANIE BORGERS 
Évaluation :
5

I would just like to say that Kindra was professional, hard working, and the best customer service representative I have experienced at U-haul. She let me know she would be waiting on me next. She handled another customer well that lost a receipt and wanted to return some moving supplies. She zipped to my trailer on a bike quickly. She was a pro at hooking me up with chains and knobs and safety check. Took a picture then zip I was on my way. I will never buy another trailer its too easy to come get one when I need it. Thank you Kindra.

Keith BARFIELD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Mann 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Jones 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Shows 
Évaluation :
5

Super service and great price.

Glenn Dabbs 
Évaluation :
5

Very helpful

Jackie Ivey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie Ivey 
Évaluation :
5

The young gentleman at the front desk was incredibly helpful and polite. Merci.

Joshua McFarland 
Évaluation :
5

Keep doing a good job!

Jose Vazquuez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twanda Robinson 
Évaluation :
5

Suzanne was extremely pleasant to work with : )

Jordan Hamilton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Creel 
Évaluation :
5

They were very helpful and answered all of our questions. Super nice and facility and trailer were very clean.

DEBRA WICK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy Carpenter 
Évaluation :
5

Incredibly friendly! Saw us pull in and even though they were working on cleaning something- ran over to check us in and answer any questions. Excellent customer service- highly recommend.

Nikole Allen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth Carr 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill Jennings 
Évaluation :
5

Kendra was AWESOME! Nice, helpful and professional.

RICHARD TUCKER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura Rogers  |  Expérience générale 
Évaluation :
3

When I pulled all my stuff out of storage, I noticed there was mold growing on a lot of it.

Rebecca Barnett  |  Expérience générale 
Évaluation :
5

When I had a family emergency come up it was so easy to extend my rental. They were friendly and understanding! God Bless!

Marjorie Hay 
Évaluation :
5

Great staff!

WILLIAM CRUMPLER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Shockley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda Smith 
Évaluation :
5

Above and beyond! Great experience! Will use IHAL and this location again.

Amy Petersen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey Jones 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy Kilts II 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra Spencer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Arroyo 
Évaluation :
1

i asked for a 6x12 they hooked it up i returned and they charged me more because they said i upgraded from 5x8 to 6x12. i did not i did not hook up they did . very poor customer service and liars

PAUL MCCARTHY 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jack Ferguson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin Gaffney 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian McDaniel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mayela rizo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Richburg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelsi Wilson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Smith 
Évaluation :
5

Nice place. I. Recomended

FREDY ARGUETA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL HENDERSON 
Évaluation :
2

The lady was so rude and they told me that it was full tank and it wasn’t, I called them and complained she put me in hold forever and never call me back.

Dora Trejo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Eddins 
Évaluation :
5

I would like to be reimbursed for the extra gas I put in the vehicle.

Brianna Rodriguez 
Évaluation :
3

Cost was to high, I was enrolled in automated billing and I never opted for this, it caused several issues with my bank account.

Blair Browne  |  Expérience générale 
Évaluation :
1

For two weeks I got a run around as I was told they lost, then there was a delay, then it has arrived but they can't scan it in to the best excuse "we don't have anyone fork lift certified". The manager was very un sympathetic (Kendra Spencer) and started arguing with me as I read her from text messages u-haul sent me I was told I am lying. I was also told the last two days my credit card didn't go through (turns out the person at u-haul was typing in the wrong zip code, but couldn't be bothered to call me). I missed two days of work when promised they were delivering it that day. When they finally delivered it they put it in front of my front door and not my garage door as I asked for repeatedly. I was also promised via text from text number (623)231-2488 that I would receive $50.per day and up to $100 night hotel reimbursement starting on 01/12/24 for the delay in my delivery. How do I get that?

Jon Sorgi 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris Silmon 
Évaluation :
3

The lady upfront said there were only 4 midsize indoor climate control units available which were far away from the entrance I saw at least another 2 that were closer that were not offered to me and I have pictures of the map and open units that were not offered. I was very disappointed but didn't want to switch as I did not notice this until several hours later. Other than that everything was good

JOEL HARRIS  |  Premières impressions 
Évaluation :
5

Very hospitable and willing to serve. Great experience both checking out and checking in.

Robert Mayo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Stanbridge 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERGIO ADAMO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Hart 
Évaluation :
5

Entire team was great from pickup to return. Merci.

JEFFERY BRICKHOUSE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Langston 
Évaluation :
5

The employees at the counter were great and polite and very helpful and easy to work with!

amy taylor 
Évaluation :
4

Store room is overwhelmed with product, makes getting to the register annoying.

candice caldwell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Slaney 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Phillips 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Wienski 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Patterson  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacie Muth  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Woods  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Farrar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORISSA WALLACE  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Huckabay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY HERLONG  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa partridge  |  Expérience générale 
Évaluation :
5

Friendly, fast service.

brian lamp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy salas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan Jernigan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Farrar  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aneatra Gibson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vera Beasley  |  Expérience générale 
Évaluation :
5

They were very nice and helpful

terri wood  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian lamp  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela Mears  |  Expérience générale 
Évaluation :
5

Service rapide et convivial.

chrystal todd  |  Expérience générale 
Évaluation :
2

Customer service is good, employees try to be very helpful. But we rented a climate controlled unit and in just three months every item of furniture and our belongings were covered with mildew. Some may be beyond repair. VERY unhappy that the climate control in the unit was basically non-existent.

Scott Callahan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylie Gautney  |  Expérience générale 
Évaluation :
3

Although certain things were good the fact that I was charged for two months after I closed out my account bothers me. It was fixed but someone definitely dropped the ball and you can take the money instantly but not return it instantly.. I own a business and I can get their money back the next day. Thanks to the kind person that fixed it though.

Dawn Gast  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Thornton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chrystal todd  |  Premières impressions 
Évaluation :
5

The truck I had did not drive to good up and down hills. A covering fell off the door. Then attendant mention he knew that because it happened before. Overall I love the customer service.

Patricia Wilson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PAUL MURIUKI  |  Premières impressions 
Évaluation :
3

I already made a review. Leave me alone.

Christopher Myers  |  Online Move In 
Évaluation :
4

I did not receive my promised free month, and I did not appreciate being lied to regarding the details of how this discount works. I chose uhaul storage because of this deal, and I only stuck with it because I needed to find something fast.

Christopher Myers  |  Premières impressions 
Évaluation :
4

Once again you put a delinquent notice on 1350. When I arrived sunday to move to 1410. Paid thru the 18th. Otherwise ok and rectified

TONYA SHELTON  |  Expérience générale 
Évaluation :
4

My transition from a large unit to a smaller one tested my patience. Inaccurate information had me locked out of the larger unit when I arrived and I had to waste 45 minutes getting it straightened out. Brett was great.

TONYA SHELTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FERRELL GOSSETT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY ENEA  |  Expérience générale 
Évaluation :
4

Nice ans knowledgeable

TONYA SHELTON  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACE DANIEL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TONYA SHELTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Pouncey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH MARTINEZ  |  Expérience générale 
Évaluation :
5

Very courteous and helpful. Process was easy and quick.

Debbie Navez  |  Premières impressions 
Évaluation :
4

Convenient location, friendly staff.

craig saxon  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Wolfe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SERENA FULTON  |  Premières impressions 
Évaluation :
5

The staff at this location were always very accomodating and helpful. I would give them 5 stars.

Andrew Patellaro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marquis Davis  |  Expérience générale 
Évaluation :
5

It would be nice if there were more than 3 carts

Bonnie McNeely  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale Dyar  |  Premières impressions 
Évaluation :
5

Joy was a pleasure to work with. Not nay would I recommend this facility I'd use it every time if I need a UHaul in the area.

Earl Rivers  |  Expérience générale 
Évaluation :
5

Joy and everyone at the Pelham location we above and beyond for me. They were so polite and helpful. Thank you all so much. Kim Weaver

JOEL WEAVER  |  Expérience générale 
Évaluation :
5

Staff always professional and courteous.

Pearlann Myer  |  Premières impressions 
Évaluation :
5

Easy process and quick service. Nice vehicles and clean facilities.

William duncan  |  Premières impressions 
Évaluation :
5

Thank you Joy and her team for making my move successful! As stressful as the move was, It was truly a great experience!

Donald Shaw  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter August  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelia Wallace  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pedro Moore  |  Expérience générale 
Évaluation :
5

Joy was the only employee available and she was amazing!! She can definitely multi task well! Thank you Joy!

Naomi Jones  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter August  |  Expérience générale 
Évaluation :
3

Poor process control in starting automatic payments led to numerous late fee notifications and calls. Similarly on trying to close the payments, when they continued to come out of our account well after closing it.

Paul Conway  |  Expérience générale 
Évaluation :
5

Very smooth and easy process. The employees were great and very helpful.

John Oinos  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise McGinnis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY ENEA  |  Premières impressions 
Évaluation :
1

I paid for climate control to store family photos, and high value guns. Several guns have rust on them and two are irreparable. One was my Grandfathers and the barrel has rust all the way through barrel and is useless now. I have not dug into pictures yet. Fearful humidity that rendered 1,000's of dollars of loss with guns destroyed family photos and documents. I was told humidity, heat, and cold was within safe storage levels. I also found an inch of water on the top of a Rubbermaid storage tub. Either water got in from roof or there was significant humidity to have that much condensation. I stated this to the agent and all he said was "sorry about that" leaving me to deal with this another way.

eric brown  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlotte Rohloff  |  Expérience générale 
Évaluation :
5

The staff was kind and helpful.

Willie Henderson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA MATOS  |  Expérience générale 
Évaluation :
5

Employee was helpful and tried to meet our needs in finding right size storage unit unfortunately the correct size was not available so she found the next best solution.

Ronald Robertson  |  Premières impressions 
Évaluation :
5

The management and staff at the Pelham U-hau were exceptional. They made the entire experience effotless. An absolute Joy to work with. Would recommend this facility to anyone in need of this type service.

Andrew Patellaro  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darius Agard  |  Expérience générale 
Évaluation :
5

Joy was very helpful in meeting my rather unique needs for storage.

Lawrence Strayer  |  Premières impressions 
Évaluation :
5

The staff that helped me was amazing. So professional, kind, and thorough! Such a great experience!

ANITA SAXENA  |  Premières impressions 
Évaluation :
5

Joy was great to work with! We only needed the space for one month and we live outside of AL. She worked with us for facilitating the move in/move out process. Highly recommend this location for all your Uhaul needs.

Teri D Cardwell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Johnson  |  Premières impressions 
Évaluation :
5

Always a pleasure doing business with this Uhaul location…

Michael Taylor  |  Premières impressions 
Évaluation :
5

Great staff! Very helpful. Clean place. Great customer service!! Perfect experience.

JOSHUA MATOS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaac Ephraim  |  Premières impressions 
Évaluation :
5

The team was great will always use this storage unit this was my first time and won’t be my last!

Stephen Evans  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jessica Wallace  |  Expérience générale 
Évaluation :
4

8

alison duke  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben Boyd  |  Expérience générale 
Évaluation :
2

Staff were friendly but forgot to comp first month, then refunded but I received notice bill was overdue

Michelle Momsen  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KATHERINE WATHEN  |  Premières impressions 
Évaluation :
5

Used a climate-controlled unit at this facility for several years. No issues at all. Staff was ready to be helpful on the few occasions I needed them - normally to purchase boxes and supplies. I had after-hours access and never had a problem accessing my unit. I would recommend and would use this facility again.

Todd Allison  |  Expérience générale 
Évaluation :
5

We were very satisfied with our uhaul experience

steve philen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY PINNEO  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willie Holder  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah Pritchett  |  Expérience générale 
Évaluation :
5

Joy was always very helpful and friendly.

Mary Gosa  |  Expérience générale 
Évaluation :
5

Very helpful staff, I used the facility for moving and for storage. In both areas the staff was friendly and knowledgeable

BETH GRAHAM  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Keen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ural Mitchell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Lovelady  |  Expérience générale 
Évaluation :
1

Workers were great but the young manager was consistently a jerk every time we had to encounter him. Never going back nor renting from this location due to mgmt

Jimmy Holly  |  Expérience générale 
Évaluation :
5

Outstanding customer service

Roy Bristow Jr  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jodi wallace  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Scott  |  Premières impressions 
Évaluation :
5

The individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!

Bridge Kennedy  |  Premières impressions 
Évaluation :
3

Price increases are routine.

WILLIAM DANIEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole France  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK SUMPTER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Causey  |  Expérience générale 
Évaluation :
5

Very knowledgeable, helpful, and friendly counter clerks.

Stephen Fulton  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Jezdimir  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Lovelady  |  Premières impressions 
Évaluation :
5

Joy is always extremely helpful everytime I am in need of assistance.

Lee Gaissert  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica Brogdon  |  Expérience générale 
Évaluation :
3

No one ever answers the phone. If you can't contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I'm not prone to running up to Uhaul every time I have an issue with them.

EDUARDO GAUTIER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH GRAHAM  |  Premières impressions 
Évaluation :
1

Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.

Javian Horstead  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra King  |  Expérience générale 
Évaluation :
5

I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.

Alexis Morris  |  Expérience générale 
Évaluation :
5

So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 

monwilla roberson  |  Premières impressions 
Évaluation :
5

Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can't recommend them highly enough!

Todd Beck  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Stack  |  Expérience générale 
Évaluation :
5

I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.

Awilda Plaza  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri Thomas  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie Rouse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolly Pierce  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia Uncapher  |  Expérience générale 
Évaluation :
5

Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.

Linda Bagwell  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLENE COLLINS  |  Premières impressions 
Évaluation :
5

The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.

lois kimbrough  |  Premières impressions 
Évaluation :
5

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Saeid Koushiar  |  Expérience générale 
Évaluation :
5

Très bien

Maurice Waugh  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer Johnson  |  Expérience générale 
Évaluation :
5

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Daisy Jennings  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca Looney  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine Minton  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Dortch  |  Premières impressions 
Évaluation :
5

Just expensive is all

Michael Parker  |  Expérience générale 
Évaluation :
4

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

anthony eads  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE THURSTON  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam Erhart  |  Expérience générale 
Évaluation :
5

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase tillery  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip Green  |  Expérience générale 
Évaluation :
5

Joy was a joy to work with! Thank you

clementine richardson   |  Expérience générale 
Évaluation :
5

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly Pierce  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Crutchfield  |  Premières impressions 
Évaluation :
1

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?

BJ Schweikart  |  Expérience générale 
Évaluation :
4

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael Holec  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance Jones  |  Expérience générale 
Évaluation :
1

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Roderick Mccall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea Echols  |  Expérience générale 
Évaluation :
5

Had an issue, they solved it quickly.

tonja pecor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Stack  |  Premières impressions 
Évaluation :
1

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

CHRISTOPHER MORGAN  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ijaron Sumbry  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIBSON JOHN MICHAEL  |  Expérience générale 
Évaluation :
3

Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.

TAMMY GRAHAM  |  Expérience générale 
Évaluation :
1

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said " I don't know. Feel free to go check." And then we told her that we were about to be $90 for a storage unit I didn't even want and just told her to cancel my subscription, then she stated she'll "gladly" cancel it in a rude tone. I couldn't even tell you her name because she never told me and wasn't wearing a name tag. We also got stuck and couldn't get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Aniston Cothran  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lafacial Crisler  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward McBroom  |  Expérience générale 
Évaluation :
5

Great customer service and spot on advice.

Mike Patterson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather Gregory  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jenny crooks  |  Expérience générale 
Évaluation :
3

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal wilson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor Olivo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley Werner  |  Expérience générale 
Évaluation :
5

The staff is courteous and professional.

donald baldwin  |  Expérience générale 
Évaluation :
1

I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.

Donna Pease  |  Expérience générale 
Évaluation :
5

The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.

Shirley Werner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Myers  |  Expérience générale 
Évaluation :
3

It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.

tiffany baliey  |  Expérience générale 
Évaluation :
5

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance Day  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathryn Stuart  |  Expérience générale 
Évaluation :
3

Its a fine place to store stuff.

elizabeth eason  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samual Lilly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Wallace  |  Expérience générale 
Évaluation :
5

Great experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!

JOHN PEARSON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK JONES  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Will Duck  |  Premières impressions 
Évaluation :
5

Friendly customer services and went out of their way to ensure I had what I asked for.

Edward Butler  |  Premières impressions 
Évaluation :
4

Overall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn't have known. I will use you again for sure. Merci

Craig Hess  |  Expérience générale 
Évaluation :
4

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Charles Evans  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig Hess  |  Premières impressions 
Évaluation :
5

My door code hasn’t worked but I understood it was a problem on your end

Pamela Mears  |  Premières impressions 
Évaluation :
5

Kierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)

tiffany baliey  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Mitchell  |  Expérience générale 
Évaluation :
5

Representative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.

LaShan and Robert Lewis  |  Premières impressions 
Évaluation :
5

A+

Jerry Brown  |  Expérience générale 
Évaluation :
5

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Daisy Jennings  |  Premières impressions 
Évaluation :
5

Excellent customer service.

cindy hamilton  |  Expérience générale 
Évaluation :
5

Great experience

Jerry Brown  |  Premières impressions 
Évaluation :
5

Check in was quick and easy and the representative who helped us was friendly and knowledgeable.

Jhermi Hooten  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monty nichols  |  Expérience générale 
Évaluation :
4

The front office was pleasant when we left. All other times they were not helpful.

Paige Phillips  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Holec  |  Premières impressions 
Évaluation :
5

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.

Bruce Thomas  |  Premières impressions 
Évaluation :
5

The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.

MICHAEL CALLENS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATTY DILIBERTO  |  Expérience générale 
Évaluation :
1

They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.

ameer hasty  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Deveaux  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G Zimmerman  |  Expérience générale 
Évaluation :
4

Joy was great. She just needed help with the volume volume of clients.

William Boone  |  Premières impressions 
Évaluation :
4

I think the late fee should not be charged if you pay within 5 days of being due.

JACKIE MORRISON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sybil Murphy  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete da Costa  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON SNYDER  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle Givan  |  Expérience générale 
Évaluation :
4

We had a good experience. The staff was very helpful.

Roger Benson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIRK Sanford  |  Expérience générale 
Évaluation :
3

I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due

Justin Womack  |  Expérience générale 
Évaluation :
5

It was wonderful.

James Harris  |  Expérience générale 
Évaluation :
2

While cleaning out our "climate controlled" storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a "climate controlled," inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up "immediately" to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it's with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife's deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.

DON CANNON  |  Expérience générale 
Évaluation :
1

The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!

deborah sheffield  |  Expérience générale 
Évaluation :
5

This is the best location ever. Staff is friendly and helpful plus plus plus.

Lillian Sheffield  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

star pope  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES PRESSLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie Ropog  |  Premières impressions 
Évaluation :
5

Great people and clean facility

christopher mcclure  |  Expérience générale 
Évaluation :
5

No comment

victer matute  |  Expérience générale 
Évaluation :
5

Well kept facilities, friendly service, and convenient hours.

peter kolodziej  |  Expérience générale 
Évaluation :
5

Very pleased!

JOHN BEARD  |  Expérience générale 
Évaluation :
1

I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

Steven c Vangieson  |  Premières impressions 
Évaluation :
5

Great location. Convenient access. Staff addresses questions & concerns.

William Gunnett  |  Expérience générale 
Évaluation :
4

Nathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need

earnest riggins  |  Premières impressions 
Évaluation :
2

Staff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.

Cheryl Lee  |  Expérience générale 
Évaluation :
5

Great!!!!

SURELLA HILL  |  Expérience générale 
Évaluation :
5

Nathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.

Gina Hunt  |  Premières impressions 
Évaluation :
2

Office was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.

Richard Bonham  |  Expérience générale 
Évaluation :
4

I had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.

Tanisha Kirkland  |  Expérience générale 
Évaluation :
2

The older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually works

Lee Armstead  |  Expérience générale 
Évaluation :
3

$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be prorated

LAURA OWNBY  |  Expérience générale 
Évaluation :
5

Excellent Overall

Kelly Matthews  |  Expérience générale 
Évaluation :
5

The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

steve chastain  |  Premières impressions 
Évaluation :
5

I have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Je les recommande fortement. 

SUSAN GARNER  |  Expérience générale 
Évaluation :
5

Paul we extremely helpful and cooperative. Thanks

sherry armstrong  |  Expérience générale 
Évaluation :
5

I had no issues while keep my personal items in U-Haul’s care!

russel prince  |  Expérience générale 
Évaluation :
5

Merci

Cecelia Bonner  |  Expérience générale 
Évaluation :
5

the Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never up

claire fortunato  |  Expérience générale 
Évaluation :
5

Angela and Anthony were extremely friendly and helpful. We like dealing with people like them.

Brian Clinton  |  Expérience générale 
Évaluation :
5

Great service, friendly and helpful employees. Very impressed!

ASHLEA HERRERO  |  Premières impressions 
Évaluation :
5

Thanks for everything

daryl williams  |  Expérience générale 
Évaluation :
4

Get your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It's a lawsuit waiting to happen and you will lose.

JOEL ROBERSON  |  Expérience générale 
Évaluation :
5

I had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.

Shirley Grant  |  Expérience générale 
Évaluation :
5

Professional Staff. Clean Facilities. Secure Storage. A++

Lan Dickinson  |  Expérience générale 
Évaluation :
5

Paul and his staff went above and beyond to make my move go smoothly, they are the best!

Christopher Giovannelli  |  Expérience générale 
Évaluation :
5

From the beginning to end the customer service was excellent and above all else. Manager was especially helpful

steve sills  |  Premières impressions 
Évaluation :
2

The place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.

STEPHANIE PENNINGTON  |  Expérience générale 
Évaluation :
2

Manager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.

CHALINDA DUNN  |  Expérience générale 
Évaluation :
5

Nice experience, easy access to unit

Frances Finney  |  Expérience générale 
Évaluation :
3

Clean facility was clean and well maintained but staff seemed annoyed when you asked them to do anything

TIMOTHY MCCRACKEN  |  Expérience générale 
Évaluation :
3

Too many billing issues. Poor communication between store and folks at toll free number

Michelle Givan  |  Expérience générale 
Évaluation :
5

The owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!

Nancy Shinnick  |  Expérience générale 
Évaluation :
4

There was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.

KALAH REGIS  |  Expérience générale 
Évaluation :
4

Very clean and secure!

patricia maddox  |  Expérience générale 
Évaluation :
2

The advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.

DANNY GEORGE  |  Expérience générale 
Évaluation :
3

The gate at the rv storage area was very hard to close and no one offered any help with it.

billy coleman  |  Expérience générale 
Évaluation :
1

Generally rude staff don't return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.

Karin Magee  |  Expérience générale 
Évaluation :
5

Very helpful and made moving easier in a stressful time!

rebecea foster  |  Expérience générale 
Évaluation :
2

It was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn't save. I had to pay a late fee every month because it was so difficult.

Allison Bourque  |  Expérience générale 
Évaluation :
2

From day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150 down the drain.

debra perry  |  Expérience générale 
Évaluation :
5

very happy with the facility and staff

john mansour  |  Expérience générale 
Évaluation :
5

I was very satisfied as a customer and would definitely use your service again. Merci.

Janice Bryant  |  Expérience générale 
Évaluation :
5

Very professional and courteous. I would definitely use them again.

Susan Williamson  |  Réservation 
Évaluation :
5

The customer service men are very professional and unwavering patience with other customers waiting.

Larry Mahaffey  |  Réservation 
Évaluation :
5

Excellent location and helpful staff

mark ware  |  Expérience générale 
Évaluation :
5

Both the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.

SEAN TIPTON  |  Expérience générale 
Évaluation :
5

The Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.

TOM MCALLISTER  |  Expérience générale 
Évaluation :
3

Temp in temp co trolled units is too high. Some of my items melted

melanie harris  |  Expérience générale 
Évaluation :
4

Paul was very polite and always helpful. We would always go back to him and his staff!

Kay Gilbert  |  Expérience générale 
Évaluation :
5

The service staff was excellent and very friendly. I certainly will use your company again.

Micheal Reese  |  Expérience générale 
Évaluation :
5

Good service

Jorge Duenas  |  Expérience générale 
Évaluation :
1

I only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!

Denice Johnson  |  Expérience générale 
Évaluation :
5

I did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.

MELODY BAILEY  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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