Customer Reviews for U-Haul Moving & Storage at Pelham

5 220 évaluations

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Saeid K.  |  Expérience générale 
Évaluation :
2

Was not advised if roadside assistance was a total of $13 would have gladly accepted. Should have just included in total price. I had to use roadside assistance an had to play $335 for a 5 minute service call. I feel they should have either had to pay half of the bill or they should have absorb the the total amount. I should have been advised. I'm from fla not use to the hills in Alabama

JOYE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALBERT B. 
Évaluation :
1

U- Haul don't seem organized at all. The people they recommend to load the pods wouldn't work for me in a corn field or anywhere else. They never ever showed up when they said they would. If they said they would be at my house at 08:00 they would show up around noon. If you told U-haul about this problem they would say it's between you and the loaders yet they recommended them. Hidden cost was a big issue for me. They didn't lie but they sure didn't tell you a lot of things up front. Some of the people that you talked to on the phone seemed clueless to what they were suppose to be doing. One person would tell you one thing and if you asked another person the same question more often than not you got two different answers. I wouldn't even think about using u- haul again when it comes to moving or using their pods. I wouldn't recommend u-haul to my worst enemy. I don't like giving companies or people bad ratings but in this case I have no choice. U- haul is just that terrible. One more thing they have a lot of hidden fees . That's what I meant when I said they didn't lie they just weren't up front with you all the time. I do want to say the manager of the u-haul in Pelham Alabama was very helpful , friendly, professional and courteous. People like that is who you all need representing you.

Roy B. 
Évaluation :
5

Joy and the staff was excellent!! As always.

BRYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fran B. 
Évaluation :
5

The staff exceeds my expectations

TIMOTHY B. 
Évaluation :
5

Très bien

Maurice W.  |  Premières impressions 
Évaluation :
3

I called Pelham location to make reservation but call was redirected to a call center. I requested a truck to move furniture with and told person how big the biggest piece was (90 inches long). He said a 10 ft truck should be fine. And it was but HOW AM I SUPPOSED TO KNOW THAT TRUCK DOES NOT HAVE A RAMP !?!?!?! I don't rent trucks. This was a first. I thought ALL U-Haul's have ramps. How was I supposed to load and unload furniture from a 4 foot high deck,????? The manager at Pelham said "You should have asked" that's stupid. Did I have to ask if it has tires?!! Lesson learned from this highly inconvenient experience. I will def tell everyone I know how truly unhelpful Pelham location is. I had to hire people to unload truck. When a ramp would have alleviated all that. MORE expense. Thanks for nothing U-Haul.

CELESTE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUMMER KAY J.  |  Expérience générale 
Évaluation :
5

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Daisy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARPRIT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA L. 
Évaluation :
5

Quick and pleasurable experience. Will definitely be back.

Caroline H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI H. 
Évaluation :
5

Very helpful

JOSEPH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
2

My reservation was changed, and when I arrived to my original location they told me my reservation was changed. Said they tried to call me and email me, but they did not. Said they had the wrong phone number and email, but I don't know how because I got a confirmation for the original reservation. I don't know how this happened, but it was extremely stressful on moving day. Thankfully we were able to get things sorted out. The vehicle we used- we were afraid I was going to break down. The truck kept stalling, and wouldn't go above 50 miles per hour. Truck made a lot of weird noises. Wasn't really happy with my experience. Also the only Way to get a pick up from the location that I wanted was if I changed my drop off. Told me I would have to pay more or this option. Didn't offer me any kind of discount after the trouble I went through. Still said I would be charged more. Not sure if I would use uhaul again.

Kaylee B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL L. 
Évaluation :
5

Joy was very friendly and helpful. Made my check-in very easy

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTOINE S. 
Évaluation :
5

The original truck I wanted had an issue with the tire, we opted for another one and it was clean but smelled and ultimately rented a different size. The one we rented was not swept out in back, other than that it was fine. Jeremiah and Bailey were helpful. Will recommend.

DONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARRYLL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
1

I was moved to two different locations before I was able to get the vehicle. The call I received to notify me that the pickup location was changed only came after driving to one part of town and was rudely told that I should be at another location. When I reached the new location I was finally called to notify me that my pickup location had changed. The cargo van was dirty and stink. This was a very poor experience for me.

ORRET B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON J. 
Évaluation :
5

Just expensive is all

Michael P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
3

Will not use U-haul again. Charged twice and overdrawn my account

Casey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODNEY R. 
Évaluation :
2

This location changed my pick up time the day before I was scheduled to pick up the truck. Luckily the helpers I requested to help with the move was able to come at the new time. Then I got another call an hour before pickup saying the truck I reserved was not available and they were going to give me 26' truck instead the 15' I reserved. When we got to the pick up location the truck I needed came in and I was able to use it. This was a big inconvenience that could've been avoided if I knew ahead of time and not the day before I am scheduled to move.

John C. 
Évaluation :
4

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

anthony e.  |  Premières impressions 
Évaluation :
5

Nothing, keep doing what you are currently doing.

JAMAR J. 
Évaluation :
5

I would recommend this location to anyone needing a rental truck/trailer. Joy sent me a text verifying drop off date/time and when I said that wouldn't be made, she updated everything to make sure notes (left out previously) were added which alleviated any added stress of having to drop off earlier than needed or possible. Definitely made up for part of the fiasco of the pick up the day before.

ANDREW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYCE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley K. 
Évaluation :
5

Took less than 3 minutes, great service.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL S. 
Évaluation :
4

In person, I was told that my truck was too small to rent a 6x12 open trailer. So I left and called the 800 number. On the phone with uhaul, they didn't have a problem with it, and simply read some precautions. Then made the reservation for me. Then I walked back into the location and was able to rent that same trailer. It sends like this should be standardized one way or the other.

BRETT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip R. 
Évaluation :
5

Both of the Uhaul , at the Pelham location, were great. There was an issue with my rented truck; therefore, I could not take it off the lot. However, she went above and beyond to assist me in getting another rental. Great job!

JOSEPH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEX G. 
Évaluation :
5

everything ok

Nestor R. 
Évaluation :
1

I left the Pelham location and drove less than a mile to my storage unit. We loaded the truck and started to leave and the truck wouldn't start. We called to let them know and they told us they had been having trouble with the truck and we just needed to wiggle the key around and it would crank. We tried multiple times and it would not start. I asked them to just bring us another truck because we had a long trip ahead, and we were told that once we drove off the lot the truck was our problem! They were SO RUDE!! We had not even driven the truck one mile!!! We were told to call roadside assistance and THEY would find us another truck! We still had over 100 miles to drive that day to unload the truck! When roadside assistance arrived he determined the starter needed to be replaced! We asked how long it would take to get another truck and he said that was not his responsibility! He said it was only his job to tow the truck! We called the store back and after back and forth for over TWO HOURS, the tow truck took us back to the store along with the truck and we were given another vehicle, which they had previously told us they could not do, and they offered ZERO HELP as my daughter and I unloaded the truck we had just loaded, and loaded the second truck! I couldn't believe how hateful and inconsiderate they all were! I had always used this Pelham location but I will NEVER go there again!!! Worst Uhaul location ever!!!

Melodee R. 
Évaluation :
4

Young lady was nice.

Jennifer B. 
Évaluation :
5

I'm rating this location 5 stars based on the customer service I received from Joy (I'm assuming this was her name because it's on the receipt, but she was the manager of the location and the only person I dealt with so if this isn't her name it should be fairly easy to identify who helped me on the morning of the 3rd and 4th as they were the only employee there at the time). I had an issue with my rental where it wasn't ready for me before opening hours and I had to wait 2 hrs until the store opened. Joy took time to apologize and work with me to resolve the issue in an understanding and professional manner. While I was extremely upset with my initial experience by being delayed 2 hours, I was more than satisfied with the overall experience based on Joy's exceptional service. I would absolutely recommend the location to a friend, I would simply tell them to “Ask for Joy”!

STEFAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barto W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LYNN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher T. 
Évaluation :
5

Not utilized the location at 4607 AL-25, Montevallo, AL 35115. I was lied to about a truck availability that was never going to show. An hour and thirty minutes of mine/ours time lost. No apologies or concern for my inconvenience. I would give that location no stars and I would give Pelham location 5 stars. Night and day service.

AMAL G. 
Évaluation :
5

Recommended to a friend of my son the very same day after my experience.

JOSEPH B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jo S. 
Évaluation :
5

Thank you for a great experience with reasonable prices.

KAREN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin V. 
Évaluation :
3

The young man that checked me out was not very customer service oriented. His demeanor was that of a passive smart ass.

ASHLEY L. 
Évaluation :
4

Person at counter wasn't friendly and really seemed 'bothered' by us coming inside. His name is Jerimiah Hodge.

MARY S. 
Évaluation :
5

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip G.  |  Expérience générale 
Évaluation :
5

Awesome staff. Very friendly and helpful. Knowledgeable about al aspects of the business and moving. Joy was fantastic.

BRYAN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramsha G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIO S. 
Évaluation :
5

Joy was a joy to work with! Thank you

clementine r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy N. 
Évaluation :
5

The two ladies were fantastic. One was white the other Hispanic. Also the guy went the extra mile,

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya C.  |  Premières impressions 
Évaluation :
1

Store was supposed to close at 8:00 pm and I got there at 7:20pm and no one was there they had already closed and gone home.

JOSHUA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary A. 
Évaluation :
1

After speaking with 2 customer service representative about someone to remove auto transport, I get there and no one to remove. I had to get this done by someone else and when I returned the truck and tow dolly the manager made all kinds of excuses. He stated "the customer service is based in Arizona and they don't know anything about the location". The representative advise because it is a center, everyone should be trained on how to remove equipment. Clearly that is not the case. I will not do business there again.

Areatha S. 
Évaluation :
1

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?

BJ S.  |  Expérience générale 
Évaluation :
2

The communication between Ubox and Uhaul seemed to be terrible. We were first tole our boxes would be delivered on Friday. Then Uhaul called and said it would be delivered on Sunday, Spoke to manager locally and she said she did not know why we were told Sunday as there were no deliveries Sunday. I received no notification of this and had to spend a long time on the phone over several call s trying to find out when the U Boxes were delivered, Got a call on Monday saying the 4 Uboxes would be delivered on Monday. I had to ask for a window ans was initially told between midnight and 10 PM. I had to insist on getting that window narrowed down and they did get it narrowed down to 10 AM to 5 PM. The boxes showed up Monday at about 3:300 PM on Monday. There was frustration with the local UHaul people not being communicated with by the national Ubox team. Overall a very frustrating experience. We understand things happen but please communicate to your customers so that they do not waste their time. I had to wait an entire day waiting for boxes that never came even though I was told they would come. I never received a communication until I took the initiative . I never received an apology or any offer of compensation. Uhal was very quick to charge me an additional month on storage of 4 boxes when they they were only held for a couple of day after the 30 days. Yet when they delay me by several days there is apology or compensation from UHaul. Again I understand there can be circumstance that come up but please pick up the phone and communicate.to each other and your customers. Thank You Than

Joel C. 
Évaluation :
5

Everything was awesome!

Corey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY C. 
Évaluation :
5

The customer service and quality care the staff provided is priceless. ❤️

ERIKA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICK K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD A. 
Évaluation :
4

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JENNY H. 
Évaluation :
2

The gentleman wearing the General Manager shirt should not have this title. His customer service/soft skills are way below satisfactory and he should not be at the front counter as the 1st contact with customers coming in to the facility. If possible I would like for the area manager Holly Green to contact so I can better explain my experience and reveal a training opportunity for the person wearing a general manager shirt Jeramiah Hodges.

Chet P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Excellent & professional!

James P. 
Évaluation :
5

When you guarantee a hand dolly it needs to be, other than that was good.

Bruce I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ijaron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lafacial C.  |  Premières impressions 
Évaluation :
5

Great customer service and spot on advice.

Mike P.  |  Premières impressions 
Évaluation :
3

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal w.  |  Premières impressions 
Évaluation :
5

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J.  |  Premières impressions 
Évaluation :
5

Friendly customer services and went out of their way to ensure I had what I asked for.

Edward B.  |  Premières impressions 
Évaluation :
4

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Charles E.  |  Premières impressions 
Évaluation :
5

My door code hasn’t worked but I understood it was a problem on your end

Pamela M.  |  Premières impressions 
Évaluation :
5

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Daisy J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.

Bruce T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sybil M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie R.  |  Premières impressions 
Évaluation :
1

I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

Steven c.  |  Premières impressions 
Évaluation :
5

The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

steve c.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

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    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

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    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

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