Customer Reviews for U-Haul Moving & Storage at Pelham

5 605 évaluations

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

william P. 
Évaluation :
5

You can't improve on Excellence.

BRYAN J. 
Évaluation :
5

First, Joy did an amazing job working the counter. Several folks ahead of me and she handled each one professionally and quickly as possible. I was a little disappointed the pickup was not cleaner to have only 7k miles. I have rented from this facility several times in the past year and it meets my expectations overall.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory J. 
Évaluation :
5

Excellent customer service and professionalism. The young lady who assisted me was nothing short of amazing! Very friendly, organized and professional. In a world where no one wants to work anymore, you all have a gem of an employee. I will use this location for all of my uhaul needs because of her!

Deontrinese H. 
Évaluation :
1

Transmission kept slipping going up hills and seemed it had a hard time shifting

Chester Z. 
Évaluation :
5

The Manager was fantastic. She was professional and kind, although you could tell she was juggling a lot with not a lot of help. We would always choose this location if possible due to her professionalism and conscientiousness.

EVELYN S. 
Évaluation :
5

Great service overall

Josh M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Premières impressions 
Évaluation :
5

Joy was a pleasure to work with

Kristie G. 
Évaluation :
5

Each location was good and helpful. The online system that allowed me to change the pickup location but not the drop off location.. AND 2 Of 3 people I talked to at 205 979-3013 were awful. It's ridiculous that the computer systems keeps employees from providing good service. And that some really unprofessional people are employed at that number.

Jennifer R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

The individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!

Bridge K.  |  Premières impressions 
Évaluation :
4

lower price

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

kristal L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip H. 
Évaluation :
5

Pelham and it's manager are the best. Hard workers and trustworthy. Everything was ready and on time. They go the extra distance to sort out problems like trailer hitch mounting. 

george S. 
Évaluation :
5

Joy , the general manager at the Pelham location was wonderful. Excellent customer service!! She went the extra mile to help secure my reservation which was messed up online for some reason. I would highly recommend this location due to their high level of customer service!!!

Derek W. 
Évaluation :
3

Price increases are routine.

WILLIAM D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichole F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramsha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Geoff M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaDonna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blake W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theotokes K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leroy R. 
Évaluation :
5

When returning the van, only one employee was working. She was doing great, but 2 people were needed. If you're trying hire additional employees, are you offering a competitive compensation package?

daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobbie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C. 
Évaluation :
5

Your employees went over and beyond in customer service! From helping me sign in to helping with the tow trailer and getting my car on it!!!!

Janie H. 
Évaluation :
5

The store manager was very friendly and provided excellent service.

richard S. 
Évaluation :
5

Joy was very nice to me every time I rent .

Flecher W. 
Évaluation :
5

Joy was very helpful and did a great job in help me with our truck.

Leroy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

The truck was perfect, worked well and clean. Fast pickup and drop off. Thanks

ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald F. 
Évaluation :
4

Dropped off early before they opened, Parking was ok and drop box handy. Also the truck itself could use the inside of the windshield cleaned .

David D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward W. 
Évaluation :
5

The mirror on driver side kept lowering, needs to be tightened. I had to lean out the window and raise it every 5 miles….,, The drink holders in the truck were dirty and very sticky with old spilled drink. I reported to the team.

Travis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa J. 
Évaluation :
5

Great staff very helpful.

OSCAR S. 
Évaluation :
5

Very knowledgeable, helpful, and friendly counter clerks.

Stephen F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james R. 
Évaluation :
5

S.O.

Stephen F. 
Évaluation :
3

The way the truck was parked was bad. It would have been nice if the employee got the truck out of the parking spot since it took me over 10 minutes because I was concerned I was going to hit the truck next to me

Dina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katrice L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAROLD U. 
Évaluation :
5

Appreciate all that they did.

Curt B. 
Évaluation :
5

The mngr was great to work with. I need ed to move up my move date,, the 1 800 # said no way without a $300 charge... Joy said no problem!! Gas mileage was 6.8. Nowhere close to the project 10pg uhaul advertising

Bryce W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAROLD U. 
Évaluation :
1

Would not recommend U-Haul to anyone. I'll tell them to use Penske or hertz. The communication is non existent with your company. Y'all sent us on a wild goose chase. Wasted our time and money and gas. The location I choose to pick up at which was confirmed by email was incorrect. No one called to tell us that it had changed to another U-Haul 30 miles away. We drove 30 miles to pick it up at a skanky little shop. It was 4 pm and there was a note on the window that said they were at lunch and would be back. They closed at 5. They didn't have the tow dolly we ordered. So I called customer service and they sent us back to the original place to get the dolly. And it was there. It was very unnecessary. I'm very frustrated and disappointed in your company. Never again. Get your crap together. I need a refund and reimbursement for y'all's mistake. Oh and money for my gas and time. Y'all suck.

Lester L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alden S. 
Évaluation :
5

A hold was placed on my card and it's taking a while for the the money to be placed back in my account.

Harold W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janet C. 
Évaluation :
3

The 5x8 enclosed trailer walls needed an overhaul. Large Crack in the front, not sure if it would let water in and ants were living in the walls.

CHRISTOPHER H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyrie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal R. 
Évaluation :
5

Keep up the Good work, very pleased with your service.

James G. 
Évaluation :
5

The Pelham location is the only location I used, and I have used them a lot over the years. Staff is always friendly and helpful and the store site is always fully-stocked with supplies.

Leilani B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Always a great location to do business with.

Charles H. 
Évaluation :
5

Joy Plumb is wonderful to work with, friendly, helpful and very knowledgeable. Je les recommande fortement. 

Chris P. 
Évaluation :
5

Everything went very well, the cargo van was perfect for my needs.

cynthia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis D. 
Évaluation :
5

My overall experience was great happy customer here

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve U. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrice C. 
Évaluation :
2

Too many trucks always parked in the front. Very small space to drive around. Easy to have accidents.

esther W. 
Évaluation :
5

Picking up the trailer was fast and easy. Joy and the other staff were very friendly and helpful. I saw that the trailer had a flat tire after I left, and they brought me another trailer and swapped it out.

Kevin C. 
Évaluation :
5

Joy is always extremely helpful everytime I am in need of assistance.

Lee G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

You all were the bomb!

melanie M. 
Évaluation :
5

Fantastic customer service

Timothy D. 
Évaluation :
2

The truck was horrible to drive suspension not good. You felt every bump in the road. The gentleman that waited on me was very rude. Your system wasn't working properly and ended up charging my card three times, which messed up my bank account. When I told the gentleman when I got back, he said he wasn't responsible and to talk to my bank. No apology no compassion or anything. I won't use this location again

LATONYA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gavin W. 
Évaluation :
4

Improve customer service

sylvester D. 
Évaluation :
5

Service was great. Vehicle was in good condition. No issues.

Tom H. 
Évaluation :
5

The manager JOY was a joy to work with a very capable young cute lady!

brian C. 
Évaluation :
5

Friendly, helpful service! Affordable!

emma M. 
Évaluation :
3

Was charged for an extra day even thought I returned it around my dropped off time

CODY O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NUZIO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILTON B. 
Évaluation :
5

Luke was wonderful. We left our wallet in truck and he ran after us to give back. I'm 61 with bad knees he helped me into the truck! What a great kid!!!

Maria C. 
Évaluation :
5

Excellent service.

WILLIAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry F. 
Évaluation :
3

No one ever answers the phone. If you can't contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I'm not prone to running up to Uhaul every time I have an issue with them.

EDUARDO G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH G.  |  Premières impressions 
Évaluation :
1

Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.

Javian H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra K.  |  Expérience générale 
Évaluation :
5

I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.

Alexis M.  |  Expérience générale 
Évaluation :
5

So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 

monwilla r.  |  Premières impressions 
Évaluation :
5

Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can't recommend them highly enough!

Todd B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Expérience générale 
Évaluation :
5

I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.

Awilda P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teri T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Natalie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dolly P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia U.  |  Expérience générale 
Évaluation :
5

Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.

Linda B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLENE C.  |  Premières impressions 
Évaluation :
5

The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.

lois k.  |  Premières impressions 
Évaluation :
5

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Saeid K.  |  Expérience générale 
Évaluation :
5

Très bien

Maurice W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Summer J.  |  Expérience générale 
Évaluation :
5

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Daisy J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick D.  |  Premières impressions 
Évaluation :
5

Just expensive is all

Michael P.  |  Expérience générale 
Évaluation :
4

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

anthony e.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam E.  |  Expérience générale 
Évaluation :
5

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Phillip G.  |  Expérience générale 
Évaluation :
5

Joy was a joy to work with! Thank you

clementine r.  |  Expérience générale 
Évaluation :
5

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya C.  |  Premières impressions 
Évaluation :
1

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It's 2021 why would your system be so ancient and why can't you access and see other location open storage units?

BJ S.  |  Expérience générale 
Évaluation :
4

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance J.  |  Expérience générale 
Évaluation :
1

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Roderick M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea E.  |  Expérience générale 
Évaluation :
5

Had an issue, they solved it quickly.

tonja p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl S.  |  Premières impressions 
Évaluation :
1

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

CHRISTOPHER M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ijaron S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GIBSON JOHN M.  |  Expérience générale 
Évaluation :
3

Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.

TAMMY G.  |  Expérience générale 
Évaluation :
1

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said " I don't know. Feel free to go check." And then we told her that we were about to be $90 for a storage unit I didn't even want and just told her to cancel my subscription, then she stated she'll "gladly" cancel it in a rude tone. I couldn't even tell you her name because she never told me and wasn't wearing a name tag. We also got stuck and couldn't get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Aniston C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lafacial C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M.  |  Expérience générale 
Évaluation :
5

Great customer service and spot on advice.

Mike P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jenny c.  |  Expérience générale 
Évaluation :
3

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley W.  |  Expérience générale 
Évaluation :
5

The staff is courteous and professional.

donald b.  |  Expérience générale 
Évaluation :
1

I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.

Donna P.  |  Expérience générale 
Évaluation :
5

The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.

Shirley W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
3

It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.

tiffany b.  |  Expérience générale 
Évaluation :
5

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cathryn S.  |  Expérience générale 
Évaluation :
3

Its a fine place to store stuff.

elizabeth e.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

samual L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry W.  |  Expérience générale 
Évaluation :
5

Great experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!

JOHN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK J.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Will D.  |  Premières impressions 
Évaluation :
5

Friendly customer services and went out of their way to ensure I had what I asked for.

Edward B.  |  Premières impressions 
Évaluation :
4

Overall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn't have known. I will use you again for sure. Merci

Craig H.  |  Expérience générale 
Évaluation :
4

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Charles E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H.  |  Premières impressions 
Évaluation :
5

My door code hasn’t worked but I understood it was a problem on your end

Pamela M.  |  Premières impressions 
Évaluation :
5

Kierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)

tiffany b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M.  |  Expérience générale 
Évaluation :
5

Representative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.

LaShan and Robert L.  |  Premières impressions 
Évaluation :
5

A+

Jerry B.  |  Expérience générale 
Évaluation :
5

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Daisy J.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

cindy h.  |  Expérience générale 
Évaluation :
5

Great experience

Jerry B.  |  Premières impressions 
Évaluation :
5

Check in was quick and easy and the representative who helped us was friendly and knowledgeable.

Jhermi H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

monty n.  |  Expérience générale 
Évaluation :
4

The front office was pleasant when we left. All other times they were not helpful.

Paige P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael H.  |  Premières impressions 
Évaluation :
5

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I've ever seen from a customer service standpoint. I don't complete many "How did we do" surveys- but I was compelled to do so on Joy's behalf. Please thank her again for me.

Bruce T.  |  Premières impressions 
Évaluation :
5

The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.

MICHAEL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATTY D.  |  Expérience générale 
Évaluation :
1

They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.

ameer h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G Z.  |  Expérience générale 
Évaluation :
4

Joy was great. She just needed help with the volume volume of clients.

William B.  |  Premières impressions 
Évaluation :
4

I think the late fee should not be charged if you pay within 5 days of being due.

JACKIE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sybil M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle G.  |  Expérience générale 
Évaluation :
4

We had a good experience. The staff was very helpful.

Roger B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIRK S.  |  Expérience générale 
Évaluation :
3

I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due

Justin W.  |  Expérience générale 
Évaluation :
5

It was wonderful.

James H.  |  Expérience générale 
Évaluation :
2

While cleaning out our "climate controlled" storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a "climate controlled," inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up "immediately" to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it's with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife's deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.

DON C.  |  Expérience générale 
Évaluation :
1

The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!

deborah s.  |  Expérience générale 
Évaluation :
5

This is the best location ever. Staff is friendly and helpful plus plus plus.

Lillian S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

star p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie R.  |  Premières impressions 
Évaluation :
5

Great people and clean facility

christopher m.  |  Expérience générale 
Évaluation :
5

No comment

victer m.  |  Expérience générale 
Évaluation :
5

Well kept facilities, friendly service, and convenient hours.

peter k.  |  Expérience générale 
Évaluation :
5

Very pleased!

JOHN B.  |  Expérience générale 
Évaluation :
1

I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

Steven c.  |  Premières impressions 
Évaluation :
5

Great location. Convenient access. Staff addresses questions & concerns.

William G.  |  Expérience générale 
Évaluation :
4

Nathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need

earnest r.  |  Premières impressions