Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

6 484 évaluations

2345 E McDowell Rd   Phoenix, AZ 85006
(24th and McDowell)

(602) 273-4631

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 273-4631

2345 E McDowell Rd
Phoenix, AZ 85006
(24th and McDowell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HELEN S.  |  Expérience générale 
Évaluation :
5

Nope, keep doing what you guys are doing

leonardo V. 
Évaluation :
4

The inside of the truck was dirty. Seal on the door ripped causing it to be very loud while driving. Noted on the drop off notes.

JENA M. 
Évaluation :
5

Service is awesome

Dianna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Veronica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

samuel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob F. 
Évaluation :
5

Per the usual, entire staff (and equipment) here at this location is always above and beyond.

Geoff G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evgenii L. 
Évaluation :
3

Easy in, easy out. Friendly and helpful staff. Fair rates for what I needed. Overall satisfied.

patrick C. 
Évaluation :
5

While the truck was clean, it had some mechanical issues. The truck kept pulling to the right side of the road and had to constantly steer it to the left. The brake pedal kept vibrating.

TIMUR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOM V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nasario H. 
Évaluation :
5

Regular U-Haul customer, but first time visiting this location. Keep up the great service, Cyrus. Will continue to utilize this location when on this side of town.

BRANDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guohui L. 
Évaluation :
5

Saryna McGee Is such a wonderful people person and made the experience run smoothly and was very helpful/accommodating. Even went out of her way to rectify a misunderstanding Definitely management potential !

JOHN b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freedom R. 
Évaluation :
5

My experience was great, don't change a thing!

Patrick N. 
Évaluation :
5

The entire staff at this location was extremely polite and just overall pleasant. Sirrus was especially helpful first over the phone then in person especially underscoring the value U-Haul provides as a company. I have another storage in another city and will now be switching that storage to a U-Haul self storage. I would be happy to speak with someone in marketing about another angle for promoting your self storage option. It's the reason I am switching! Many thanks!

KYNIA S.  |  Premières impressions 
Évaluation :
5

the staff in phoenix were friendly and very very helpful! Loved this experience.

Eileen M. 
Évaluation :
5

Offer coffee to client's. Will be good point.

Juan S. 
Évaluation :
4

Good alternative from renting at the airport. Needed transpo for 3 day work meeting, and airport was out of cars. The pickup truck was a good option and was available. UHAUL MIGHT WANT TO THINK ABOUT MORE PICKUP OPTIONS JUST FOR THESE TYPE OF SITUATIONS. A SMALL ORMEDIUM SIZE TRUCK WOULD HAVE BEEN GOOD.

Demond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
3

The only problem I have with them is that they did not take off their lock after I payed my monthly payment... I needed to get my stuff out of the storage that evening... I called them and they would not send anyone out to take off lock..

VERONICA B.  |  Expérience générale 
Évaluation :
5

I don't know who the next customer will be??so I cannot comment in good standing!!

richard D. 
Évaluation :
5

Don't allow customer information to be obtained by hackers……… as just happened unfortunately.

Sydney V. 
Évaluation :
5

Everything was great!

Ivy K. 
Évaluation :
5

The staff at this location was incredibly helpful. It is rare to get good service and they exceeded our expectations.

Chad M. 
Évaluation :
5

Everyone was well above great with their customer service. I was greeted upon entering and had a fantastic time until the moment I left!! Cuddos to the staff at the 24th Street and McDowell location. You guys and madame, are great!!!! Thanks again for the help and smiles!

HELEN S.  |  Premières impressions 
Évaluation :
5

Great customer service!

Joshua S. 
Évaluation :
5

In and out without any issues. Team was helpful and professional.

gershom G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
5

Quick and easy

Michael C. 
Évaluation :
5

Excellent service à la clientèle

Kasha W. 
Évaluation :
1

There is one person there that is Joe Dirt brother and has a negative attitude and no customer service skills . It's a joke and no communication skills within the company . I was told that there is no all hours pass or 24 hour pass . One day while passing by after work there was a lady there and had her things out . They lie and will cheat you .

GLENN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus J. 
Évaluation :
5

This is a great location... I have used them for a long time and they are always reliable. Staff is very focused on customer experience

Teresa R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandon G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John W.  |  Premières impressions 
Évaluation :
5

Computers at this location were not super great and kept freezing/ not cooperating, but the staff was ridiculously nice so it was definitely a pleasant experience.

Kasandra R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny K. 
Évaluation :
4

Location is great, and staff was very helpful and efficient...expecially the young lady who worked with us at then end of the day on August 29th to hook up our Auto-transport. However, right off the bat, the truck had a check engine light on, which seemed to be a need service indicator, and the truck leaked into the driver's cabin in heavy rain. The truck had trash from prior client behind and under the seats.

Patricia L. 
Évaluation :
1

Keeping your word for starters I was told one thing and and didn't happen and I was overcharged. Spoke to a gentleman after 6:00 p.m. on Friday September 2nd to let him know that I would not return the truck til 7:00 p.m. it was due at 6:00 p.m. he then told me to just return it before 10:00 p.m. there will be no charge. I thanked him I told him I really appreciate that and that was the end of our conversation until I looked at the receipt got charged $112 the original contract was $78 what's wrong with this picture. In this case I would have kept the truck for another 24 hours but I did do what the gentleman told me to do get the truck at the property before 10:00 p.m. and I did thank you U-Haul you need to start keeping your word

joe D. 
Évaluation :
5

Every employee was so helpful and kind! Give them all a raise!

Alexandra B. 
Évaluation :
5

Everyone at this location was very friendly and helpful!

TIMOTHY R. 
Évaluation :
5

Everyone was so friendly

Brian E. 
Évaluation :
3

My reservation somehow disappeared and cost me more time and money. I was confirmed online and then sent a different email, missing part of my reservation. Overall terrible experience. I was given multiple different prices, charged more than I was originally quoted.

GREGORY S. 
Évaluation :
2

The staff was very friendly, but overwhelmed and there was a strong sense of confusion, they got my estimated mileage completely wrong and said they couldn't really change it, so I would likely have to pay extra at the end, they also had my return location completely screwed up, and they had to search a while to find the keys to the truck i had reserved. Overall, the feeling was that the staff was just kind of guessing at the answers.

Katherine R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ed S. 
Évaluation :
5

Thank you thank you 👍

loretta Y. 
Évaluation :
5

Nothing the young man that helped was excellent at is job and customer skills

RODNEY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

theodis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iram H. 
Évaluation :
3

Customer service friendly and professional

ALBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE M. 
Évaluation :
5

Truck was dirty inside and smelled like cigarettes

George R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine H. 
Évaluation :
3

The staff is not well trained and needed help from others on how to handle basic functions

Edward D. 
Évaluation :
5

They were very friendly and helpful when I was getting my storage unit they took me to see it and made sure it was the size that I wanted and everything and I got the $11 insurance

Karl Y.  |  Premières impressions 
Évaluation :
3

Trained Most of The Staff to B More Customer service than Just Being there for A Paycheck and taking up space

ALBERT T. 
Évaluation :
5

Great customer service and very knowledgeable

Cammie D. 
Évaluation :
5

2nd time using this location- fabulous! Well organized & professional. Thanks Lu downside is that Google maps often gives terrible directions. Entrance is from east side - other entrances locked.

Deanna O. 
Évaluation :
4

The left brake light/turn indicator was not functioning.

David M. 
Évaluation :
4

Ensure pre-ordered equipment is loaded, provide the correct number of pads requested

errol B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karrol S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karl H. 
Évaluation :
5

Everything was perfect, there was a nice young kid who let us take the truck back a day after we were supposed to because we couldn't move everything in time without even charging us, very helpful!

travis G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Blinda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey G.  |  Premières impressions 
Évaluation :
5

Terence was flat out amazing. He should be promoted.

Jamie H. 
Évaluation :
5

Very nice and understanding staff who work hard to ensure good customer service. The 6 gallons recommended to fill up the tank that was returned on empty from the prior customer put in more gas than the 1/4 tank. I think U-haul made out a bit with that, even though I received a slight discount for the imposition.

Steven S. 
Évaluation :
5

Excellent service à la clientèle

ADAN S. 
Évaluation :
5

Great customer service, very helpful staff

MOHAMMED A. 
Évaluation :
2

The cargo are always saturated with dust, animal hair and a residue of the previous drivers. Clean the vans! Simple.

ANDREA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter R. 
Évaluation :
5

—-

Elijah T. 
Évaluation :
5

Mileage cost was a bit excessive but aside from that, great service and people.

Jordan D. 
Évaluation :
5

You guys do a good job

ROBERT G. 
Évaluation :
5

The employees were very helpful and polite.

GREGORY R. 
Évaluation :
5

Always great services at this location.

Jerry B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis C. 
Évaluation :
3

Is To Get People that are willing to help each other out Appose to Sticking to one Thing. I returned a Truck today and They check it Back in And Never Clean It Put it Back in Line

ALBERT T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Korbin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aisha S. 
Évaluation :
4

The customer service could have been better. When returning the truck I asked him what if we put more gas than originally in tank. He just said no, we don't give credit for that. Disappointed.

Alfonso M. 
Évaluation :
4

The after hours drop off was easy.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sydney V. 
Évaluation :
5

Awesome staff here always helpful when i go in. Vehicle always there ready to go when I go to pick up. Great job guys and you will be seeing my crazy self in there from time to time.

Cynthia J. 
Évaluation :
5

Would have rented it out longer if I had more things needed to be packed away (:

Ariel M.  |  Expérience générale 
Évaluation :
2

They weren't ready, and everyone seemed to hate their job.

Carron B. 
Évaluation :
1

I put five- only FIVE- miles on the truck and was charged 27,9 for 4 gallons of gas when I returned the truck. A truck that supposedly gets 1,25 miles per gallon is not a well maintained truck. When I called to question it, I was told the charge would be removed, but in actuality only 9,4 was credited back to me, and it wasn't even attributed to the fuel charge, it was taken off the rental rate. I'm disabled, and I had to have assistance even getting in the truck. I did not put gas in it before I returned it. I admit this fully. I would have quietly accepted paying for a single gallon of gas. Not 4. I was charged for not gas I used, but gas for the NEXT customer. I or my roommate had used this location twice in the last 2 years and been relatively happy, even recommended it to others who went on to rent there. Never again. We will actively speak against Uhaul at this point and will rent elsewhere in the future.

Jillian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francisco R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell L. 
Évaluation :
5

Nothing. They were very responsive. I told them about the bad tire and he told me he would have it taken care of.

Shannon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior R. 
Évaluation :
5

Again, the guy who took the trailer was incredible. Nice, professional, and helpful. He did great.

Maxwell L. 
Évaluation :
1

I made a reservation with Uhaul multiple weeks in advance. I chose a pickup location within walking distance of my old apartment and a dropoff location within walking distance of my new apartment. Two days before my reservation Uhaul told me that my "guaranteed" reservation was unavailable and moved me to a new pickup location that was like 5 miles away and forced me to take a $20 uber. Then on the day of my reservation, Uhaul also canceled my "guaranteed" dropoff location and moved that to a new, further location that also required an approximately $20 uber. You didn't honor either of my reservations, you canceled them both the week of, and you screwed me out of $40. Horrible experience.

Andrew M. 
Évaluation :
5

Charlene was the best.

Robert b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valorie S.  |  Expérience générale 
Évaluation :
4

You have good customer service. Everything is good. The only problem is your expensive. Bring your prices down. You would be greaf!!!!!

VERONICA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REGINA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily F.  |  Premières impressions 
Évaluation :
5

Great service

LAUREN S.  |  Expérience générale 
Évaluation :
3

Came in to pick up my truck and was given the keys to leave and the truck was parked behind other trucks. Next day came in to load my storage and first, I wasn't explained correctly about the buildings & the letters not matching the building # - THEN once I got into the building there was still a lock on the unit. From getting my truck to leaving the storage unit i had to walk back inside over 3 times due to issues and not being ready for me.

Rachelle G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN D.  |  Expérience générale 
Évaluation :
1

I will commend your company for holding my storage as long as you did, but my biggest complaint is when I received a message stating I could get my items at no charge, then not giving me any way to access those items. The items in the storage were my deceased brother who died not long after Covid started. I received a message from Erica at 24th st and McDowell office stating I could come get my items at no charge. I was working at the time and did not get the message until after they had closed for the day. I went down on Sunday with the means to get the storage cleaned out and was told the lock on there was unable to be opened. So I had to leave and not get my stuff Sunday. I called immediately when they opened Monday morning as my storage was due to go to auction and was told there was nothing they could do. I felt that this was the worst thing you could do to somebody, make them think they can get their items and not give them anyway to get it. I still have not even been contacted about the personal items that should have not been included in the auction. I expect this from Public Storage, but not U-haul. I will not ever get a storage with your company nor will I ever use your trucks, ever again.

pamela w.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diogo M.  |  Premières impressions 
Évaluation :
5

I can only praise that location. The friendliness and the professionalism of the guy I've worked with: Josue Jarquin is his name, and the way he conducted business was just outstanding. From the moment I walked in the door to showing me the rental unit and the paperwork. Everything worked flawlessly....Thank you Josue

Michael P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DRU R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K.  |  Expérience générale 
Évaluation :
4

registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.

LAUREN S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Berrett H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris B.  |  Expérience générale 
Évaluation :
5

Great Customer Service at this location.

Andre D.  |  Expérience générale 
Évaluation :
5

Loved ur services. Tho I hope to never move again!

JUAN C.  |  Expérience générale 
Évaluation :
4

I never got a receipt after paying. Please send me one by email thanks.

Tim K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL S.  |  Expérience générale 
Évaluation :
4

Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.

Eluzabeth N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aneesh J.  |  Expérience générale 
Évaluation :
1

They are not helpful they take extra money from you

Carriece J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H.  |  Expérience générale 
Évaluation :
4

I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it

richard g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda T.  |  Online Move In 
Évaluation :
5

All in all there good experience would recommend them to Future customers friends

David M.  |  Expérience générale 
Évaluation :
5

The person helping me was very friendly and knowledgeable.

Linda F.  |  Premières impressions 
Évaluation :
1

They charge my card because they was not paying attention to me or what was in the system

Carriece J.  |  Premières impressions 
Évaluation :
5

The guys running that facility are excellent! Big recommend!

Jason J.  |  Online Move In 
Évaluation :
2

This storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.

TAMARA M.  |  Premières impressions 
Évaluation :
4

I have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.

David F.  |  Expérience générale 
Évaluation :
5

Cindy did a wonderful job.

Auriel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
3

My couch didn’t fit in the storage area and it has stairs

Kim G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis G.  |  Expérience générale 
Évaluation :
1

The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.

Jose U.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

louisa b.  |  Expérience générale 
Évaluation :
5

The staff was great and the Manager was awesome.

David F.  |  Premières impressions 
Évaluation :
3

Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100 % system error, not user error.

Kenrick J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea M.  |  Expérience générale 
Évaluation :
5

I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 

Robert R.  |  Premières impressions 
Évaluation :
2

Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(

kristin j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE C.  |  Premières impressions 
Évaluation :
5

Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge珞

GLORIA A.  |  Expérience générale 
Évaluation :
5

We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn't great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center

Robert C.  |  Expérience générale 
Évaluation :
5

Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.

Robert C.  |  Premières impressions 
Évaluation :
4

Everything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevados

Lazaro S.  |  Expérience générale 
Évaluation :
4

Very helpful friendly staff!

SHAWNA H.  |  Expérience générale 
Évaluation :
5

Quedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas gracias

ARMIDA R.  |  Expérience générale 
Évaluation :
5

Natali was very helpful and kind.

EDUARDO D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Telisa W.  |  Expérience générale 
Évaluation :
5

Thanks everyone for be to nice and friendly and helpful all the time

Maria J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesus H.  |  Expérience générale 
Évaluation :
2

No comment at this time

Ed M.  |  Premières impressions 
Évaluation :
5

I really liked the gentleman who helped me. He was very nice and I enjoyed his help.

Serena S.  |  Premières impressions 
Évaluation :
5

Ms Martin was very helpful in assisting me with my storage and relocating efforts

Duane H.  |  Premières impressions 
Évaluation :
4

The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you

Lazaro S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gardenia E.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James S.  |  Premières impressions 
Évaluation :
5

Saw the Signs

Earnest H.  |  Premières impressions 
Évaluation :
5

I found the staff to be very professional.

Jason F.  |  Expérience générale 
Évaluation :
3

About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.

courtney s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eluzabeth N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca M.  |  Expérience générale 
Évaluation :
1

incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!

David K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C.  |  Premières impressions 
Évaluation :
5

Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.

Steven W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justine J.  |  Expérience générale 
Évaluation :
1

There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.

Melissa R.  |  Premières impressions 
Évaluation :
4

Great employees!

clover s.  |  Expérience générale 
Évaluation :
5

The manager and owner were so sweet and very helpful

ALICIA R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Simon L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meleese H.  |  Expérience générale 
Évaluation :
5

Fast and friendly service

John B.  |  Premières impressions 
Évaluation :
4

My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.

Francine M.  |  Expérience générale 
Évaluation :
5

Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell

KATHLEEN H.  |  Expérience générale 
Évaluation :
5

Keep up the great work.

NOAH D.  |  Premières impressions 
Évaluation :
5

Wonderful storage rental experience.

LESLIE C.  |  Expérience générale 
Évaluation :
5

Aaron was very helpful, positive and professional.

Paul R.  |  Premières impressions 
Évaluation :
5

Staff is very helpful and friendly.

Rosa S.  |  Expérience générale 
Évaluation :
4

There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i'm using.

Edward R.  |  Premières impressions 
Évaluation :
2

Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.

dean w.  |  Expérience générale 
Évaluation :
3

The main gate malfunctioned often.

Raul G.  |  Expérience générale 
Évaluation :
5

Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.

Letishia O.  |  Premières impressions 
Évaluation :
5

No comment

Meleese H.  |  Premières impressions 
Évaluation :
1

The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.

Mariur S.  |  Expérience générale 
Évaluation :
5

Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.

Carmen I N.  |  Expérience générale 
Évaluation :
1

Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru

Jack G.  |  Expérience générale 
Évaluation :
1

Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.

Mariur S.  |  Premières impressions 
Évaluation :
5

Very helpful staff even in the heat

Moeses S.  |  Premières impressions 
Évaluation :
4

The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.

Simon L.  |  Premières impressions 
Évaluation :
4

The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful

Alycia M.  |  Premières impressions 
Évaluation :
2

Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.

ANGELA A.  |  Premières impressions 
Évaluation :
5

Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.

DALE ROBERT S.  |  Expérience générale 
Évaluation :
5

Muy buena

Jose B.  |  Expérience générale 
Évaluation :
5

All good. .fast and friendly....smooth

Lonnie C.  |  Expérience générale 
Évaluation :
4

Great employees exceptionally good experience all together at this particular location.

Jack G.  |  Premières impressions 
Évaluation :
4

Good, timely service. Met the needs. Clear explanation of services. Merci.

Daniel N.  |  Premières impressions 
Évaluation :
5

The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols

teresa e.  |  Expérience générale 
Évaluation :
5

Great customer service ! Very nice people and really a lot of help ..

teresa e.  |  Premières impressions 
Évaluation :