Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

Évaluation :

5

More enthusiasm behind the desk makes all the difference. A happy middle. Keep it up and thank you

Évaluation :

1

My original location ended not having my uhaul rental available at the time of pick up. Was then sent to another location that refused to be able to let me drop off the uhaul at my original selected location. Rep at the new location I was forced to go to was unhelpful, disinterested and was clearly focused on upselling me as opposed to trying to make it right. Uhaul is full of non- executors and I will make sure I that I never use them again.

Évaluation :

5

Extremely professional and helpful staff! Merci.

Évaluation :

5

Nice guy helped me.

Évaluation :

5

Don't send people to the first place we tried to drop it off at

Évaluation :

5

Nothing to be honest, the guy at the front helped me and it was a quick and easy process. I came in, asked for a car dolly and he had it all taken care of. He has an awesome keyboard to. Friendly and kind guy. We need more of his service at every uhaul locations.

Évaluation :

5

Truck Brakes were worn out. But overal service was excellent.

Évaluation :

5

The young lady who helped me was GREAT! Very helpful, Nice & Professional!!

Évaluation :

5

Nothing! Had an excellent experience at this location. Very friendly, helpful, courteous and knowledgeable staff. Highly recommend this location.

Évaluation :

4

Merci

Évaluation :

5

There were several persons training, and the new employees were being treated well and with a lot of patience, which is a great quality. Very impressed. I was checking in a timely manner and at drop off I was done in less than 5 minutes. Great job everyone. Thank you for helping me do my chores

Évaluation :

1

Have the equipment promised at the location at the date and time promised! I have never been so jerked around. Drove and additional 400 miles to two different locations to pick up equipment, lost day and gas totally unacceptable! The operator of the store not responsible, but Uhaul reservation system certainly was!

Évaluation :

1

Was charged for an extra day that I did not have the truck for.

Évaluation :

5

Clean well maintained location and equipment Excellent knowledgeable customer service agents

Évaluation :

4

Very nice and easy.. they did make me park offsite will I returned my other vehicle to the rental company which cost me an hour.. but rules are rules

Évaluation :

4

No comment

Évaluation :

5

Low prices friendly service. Infantry movers powered by uhaul were excellent and fast. Uhaul got my box across country in less time than estimated. Would recommend for anyone needing move anywhere

Évaluation :

5

Everything was good

Évaluation :

4

The chat staff is very efficient. But the billing and payment staff is not very good. Usually, when I returned the truck the next morning, my bank already settle the bill and refunds. But up till tonight, the withdraw Uhaul taken yesterday 3 times from the bank is still not cancel and give me the new bill. This is not very good. It looks like no one is working. And the call center peoples English is humongous slow.

Évaluation :

2

The service person who provided my truck was very rude, sold me the wrong lock so I can lock the truck up. Keep saying if he helped me it would cost me 50 dollars to help. Overall experience here was horrible and I wouldn't recommend this place at all. He need to be replaced he has horrible customer service skills.

Évaluation :

1

The general manager at this location needs to be retrained or fired. He told me his name was Miguel(no name tag present). When asked to explain my bill he couldn't. I explains the 115 charge all he said was he couldn't see. I called another location who explained to me that see different cards and told held was 334 however manager locked contract so could see and to call Uhaul. I called uhaul after 1 hour and a half for a supervisor who was very respectful and knowledgeable explained and I paid her with no problem. The issue I have is the way the manager belittle me as if I was asking because I couldn't afford. He taunted me make sly remarks which made me uncomfortable and not want to give him my money at all. Rolled his eyes, breathing hard, and even chuckled a lil while I was leaving. If this location is short staffed or has issue this guy would be the problem. Wouldn't wish that type of service on my worst enemy.

Évaluation :

5

Merci

Évaluation :

5

Continue staying on top of your game. Excellent service

Évaluation :

1

Horrendous first the guy at the counter snuck in an upcharge for the $14 insurance package claims I added it when I had the reservation right in front of me proving otherwise. Why would I add that when I have a 5 million dollar commercial liability insurance policy with a rider to cover rental equipment? I'm sorry then he refused to take it off told me I would have to reach out to you hold directly but would make a note on my account will find out if you really did and if they refund that bogus charge. Then he sends me out to the truck tells me it's on a quarter of a tank and it's below empty! Then says well if you return it with a quarter of a tank we will give you a $10,5 credit towards your bill. So let me get this right you want me to return it with $70 more in gas than it had to start with to get $10,5 knocked off my bill? Stay away from this location. One thing is a mistake but both of these things happening goes to show they're just trying to con people and if you look around at the different locations they have one of the worst ratings and I understand why. Unfortunately Penske didn't have a truck available last minute and the next closest 26 ft was 10 mi out of my way so I took a chance but it was nothing but headaches

Évaluation :

3

I found it hard to believe that 1 person was responsible for the entire operation on a saturday morning at opening. There was a line about 6 deep when I got there and we waited until about 7:10 to begin the customer service. Once the young man processed my reservation and the person in front of me, we then had to run outside to get us set up to tow. the person in front of me was a customer that needed a lot of time to be able to commit to and it was challenging for the person to have to run back and forth. The return was really easy and efficient and the agent was very friendly and helpful. It took me about 2 minutes to check out, but was about 25 minutes to check in.

Évaluation :

3

That is not my final destination. Because the contract and the trailer didn't match the guy sent me there because he didn't know what to do. Added 2 hours to our move.. Make sure the contract and equipment #s match..they don't know what to do if it doesn't and makes you feel like it is your fault.

Évaluation :

1

Horrible experience!!! I purchased the best insurance under the complete assurance my belongings would be covered I made a police report because our widow was busted out and my tools along with some personal items were stolen I make a claim assuming I was covered like I was told I was in case something like this was to happen which unfortunately it did and uhaul has the odassity to tell me they wouldn't be covering any of my Belongings!!! Plus I didn't even get to rent the vehicle I asked for prior to me coming in to rent I had to go with a more expensive vehicle because that's all they had left supposedly,putting fuel in the vehicle was a pain in as because we had to use a funnel or the gas would spill out, it took forever just to put a quarter tank in

Évaluation :

5

Never any problems. Happy with the staff and service

Évaluation :

3

The truck had trouble starting a few times before I took it on the freeways. I was afraid I would be stranded with a dead battery.

Évaluation :

1

The reservation wasn't at the space I reserved and I uhaul moved the reservation to a place that was 32 miles further than where I reserved it and had to pay for that as well this is ridiculous

Évaluation :

5

The staff at the counter and outside were both amazingly helpful throughout the process. Thanks

Évaluation :

5

Im very unhappy that the counter employee decided he has the ability to OVERRIDE my reservation! We utilize UHaul equipment frequently. I reserve online and this location is approximately.5 miles from my House. The quote asks if I'm flexible and want to save $270 with 4 day allowance and 598 miles included for $129! I took insurance $82 and an additional day $45 TOTAL should be under $250 ! This is not acceptable that I'm being billed for almost $900 I will be expecting a REFUND!

Évaluation :

1

Problems with the van we rented the clerk was rude and not wanting to talk or hear our complaints. Or explain why it was 148 for a day rental. Said we only rented it for 4 hrs. Very rude and obnoxious. Don't go to this location. This just might push us to another rental company. Also the van cost 35 in gas for 98 miles. My 98 suburban get better gas milage.

Évaluation :

5

I was a little confused with the address. There are two locations on McDowell road, one west and one east of central ave. With similar numbers. The confusion was my fault and all u haul staff was courteous. A heads up on that issue could have made the pick up go more smoothly.

Évaluation :

2

When waiting in the line the agent allowed 3 people to go ahead before another agent came in and helped me

Évaluation :

3

Your employees were great.

Évaluation :

5

Everyone was efficient and helpful

Évaluation :

5

This is my go to location. I don't go anywhere else. I always receive the best service, and that is why. I keep coming back.

Évaluation :

1

If you rent,, supposed is a per day charge,,than even if you say probably two or three hours,,you take a little longer and the charge another day,,,that's fuck it up,,and I mean it,,I won't rent from you anymore,,,you stupidanager is an ashole!!!

Évaluation :

2

Read above - returning truck the attendant… - you need to train your personel to be more friendly helpful - i accommodated your two changes at the last minute with no notice, after I made the reservations a week ahead - worst experience

Évaluation :

5

I reserved the truck I rented online. It was suggested to upload my driver's license and enter my credit card info to speed up the process when I picked up the truck. When I got to U Haul I was asked to provide my license and credit card info. I told him that I did online. He said that it didn't come through. Then I called the U Haul phone number because at the end of the registration process it mentioned that I didn't list an additional driver. As my son was going to drive and I didn't see this when I filled out my info - I called the UHaul info number. The rep told me that as long as the driver was over 18 and had a license - nothing else was required. At U Haul when I told him my son was going to be driving the truck - he said that he needed his driver's license. I told when what the UHaul rep had said on the phone about no infor needed for an additional driver. He said "who told you that"? Seems that there were some discrepancies with the online registration and the phone call to the U Haul rep. It wasn't that big a deal because the store was not busy at all but I spent extra time uploading my license and putting in my card info - only have to redo it at the store.

Évaluation :

3

Always rent with a full tank of fuel, so your customers aren't stuck with extra mileage/fuel stops/wasted $ on extra fuel.

Évaluation :

5

Not a thing. The price was right and the check in staff were terrific.

Évaluation :

5

Excellent service and staff.

Évaluation :

2

Look at all reservation notes in your system showing the run- around inconvenience that I incurred costing me time & money & fuel. Cert dissatisfied & will never use or recommend your company again

Évaluation :

5

From the time I ordered the truck to the time, I picked it up the customer service was excellent. very professional and easy to work with. Top notch. Theresa Beaman

Évaluation :

4

Rude staff

Évaluation :

5

Make sure that the associate asks if the customer has driven before and if so or if not ask if there are any additional questions they may have.

Évaluation :

5

Jose is a true professional, extremely knowledgeable and very respectful. The level of customer service at this location. Is amazing, thank you Jose!!

Évaluation :

4

App and website. Super slow.

Évaluation :

4

The facility itself is nice, but I wouldn't recommend to a friend since it's not in a great area. Have to say though, the guy who helped to check me in was excellent - super helpful and friendly. Really appreciated that!

Évaluation :

5

Great customer service at pick up. Everyone was helpfull and quick.

Évaluation :

3

S.O.

Évaluation :

5

Great customer service and no discrimination Against SOFT TOPS!!! like other Uhauls

Évaluation :

3

Great customer service and friendly thank you for the service

Évaluation :

4

You have good customer service. Everything is good. The only problem is your expensive. Bring your prices down. You would be greaf!!!!!

Évaluation :

1

Wasn't our original location for pick up. Wasn't awful but to drive an hour out of the way because the original location changed our pick up time twice and then never had the truck was quite an inconvenience. To which we were only credited miles. This put us out 5hrs from our original plan causing us to need to miss our hotel reservation so that we'd make it in time to return to work, losing out on another $400. But the icing on the cake was our *new* truck breaking down 10hrs into our trip and having to transfer all of our belongings to a new truck and after uhaul offering to have movers come help, that never happened either. Our 18hr drive turned into 36hrs and all we got were a few compensated miles. We will never use nor recommend uhaul services again.

Évaluation :

5

Exceptional

Évaluation :

5

The process was smooth but the The trucks air conditioner did not work making it a 4 out of 5 star

Évaluation :

4

We were very surprised at checkout to see a "Rental Tax" that was 15 % of the total rental charge--15 % of the combined rental charge + mileage + environmental fee. That's a very hefty tax rate! We suggest letting clients know the tax rate in advance to prevent sticker shock.

Évaluation :

5

Very friendly customer service, I was looking for any little thing to evaluate poorly, but I only came up with parking was difficult for in and out access. That's it really, great experiences with U-haul state to finish.

Évaluation :

4

I would've been happy to provide the requested documents upfront and not straight before checking out the truck. Besides I was very satisfied with the uncomplicated and flexible procedure

Évaluation :

5

Great service

Évaluation :

3

Came in to pick up my truck and was given the keys to leave and the truck was parked behind other trucks. Next day came in to load my storage and first, I wasn't explained correctly about the buildings & the letters not matching the building # - THEN once I got into the building there was still a lock on the unit. From getting my truck to leaving the storage unit i had to walk back inside over 3 times due to issues and not being ready for me.

Évaluation :

1

I will commend your company for holding my storage as long as you did, but my biggest complaint is when I received a message stating I could get my items at no charge, then not giving me any way to access those items. The items in the storage were my deceased brother who died not long after Covid started. I received a message from Erica at 24th st and McDowell office stating I could come get my items at no charge. I was working at the time and did not get the message until after they had closed for the day. I went down on Sunday with the means to get the storage cleaned out and was told the lock on there was unable to be opened. So I had to leave and not get my stuff Sunday. I called immediately when they opened Monday morning as my storage was due to go to auction and was told there was nothing they could do. I felt that this was the worst thing you could do to somebody, make them think they can get their items and not give them anyway to get it. I still have not even been contacted about the personal items that should have not been included in the auction. I expect this from Public Storage, but not U-haul. I will not ever get a storage with your company nor will I ever use your trucks, ever again.

Évaluation :

5

I can only praise that location. The friendliness and the professionalism of the guy I've worked with: Josue Jarquin is his name, and the way he conducted business was just outstanding. From the moment I walked in the door to showing me the rental unit and the paperwork. Everything worked flawlessly....Thank you Josue

Évaluation :

4

registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.

Évaluation :

5

Great Customer Service at this location.

Évaluation :

5

Loved ur services. Tho I hope to never move again!

Évaluation :

4

I never got a receipt after paying. Please send me one by email thanks.

Évaluation :

4

Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.

Évaluation :

1

They are not helpful they take extra money from you

Évaluation :

4

I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it

Évaluation :

5

All in all there good experience would recommend them to Future customers friends

Évaluation :

5

The person helping me was very friendly and knowledgeable.

Évaluation :

1

They charge my card because they was not paying attention to me or what was in the system

Évaluation :

5

The guys running that facility are excellent! Big recommend!

Évaluation :

2

This storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.

Évaluation :

4

I have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.

Évaluation :

5

Cindy did a wonderful job.

Évaluation :

3

My couch didn’t fit in the storage area and it has stairs

Évaluation :

1

The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.

Évaluation :

5

The staff was great and the Manager was awesome.

Évaluation :

3

Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100 % system error, not user error.

Évaluation :

5

I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 

Évaluation :

2

Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(

Évaluation :

5

Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge珞

Évaluation :

5

We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn't great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center

Évaluation :

5

Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.

Évaluation :

4

Everything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevados

Évaluation :

4

Very helpful friendly staff!

Évaluation :

5

Quedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas gracias

Évaluation :

5

Natali was very helpful and kind.

Évaluation :

5

Thanks everyone for be to nice and friendly and helpful all the time

Évaluation :

2

No comment at this time

Évaluation :

5

I really liked the gentleman who helped me. He was very nice and I enjoyed his help.

Évaluation :

5

Ms Martin was very helpful in assisting me with my storage and relocating efforts

Évaluation :

4

The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you

Évaluation :

5

Saw the Signs

Évaluation :

5

I found the staff to be very professional.

Évaluation :

3

About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.

Évaluation :

1

incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!

Évaluation :

5

Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.

Évaluation :

1

There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.

Évaluation :

4

Great employees!

Évaluation :

5

The manager and owner were so sweet and very helpful

Évaluation :

5

Fast and friendly service

Évaluation :

4

My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.

Évaluation :

5

Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell

Évaluation :

5

Keep up the great work.

Évaluation :

5

Wonderful storage rental experience.

Évaluation :

5

Aaron was very helpful, positive and professional.

Évaluation :

5

Staff is very helpful and friendly.

Évaluation :

4

There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i'm using.

Évaluation :

2

Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.

Évaluation :

3

The main gate malfunctioned often.

Évaluation :

5

Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.

Évaluation :

5

No comment

Évaluation :

1

The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.

Évaluation :

5

Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.

Évaluation :

1

Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru

Évaluation :

1

Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.

Évaluation :

5

Very helpful staff even in the heat

Évaluation :

4

The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.

Évaluation :

4

The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful

Évaluation :

2

Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.

Évaluation :

5

Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.

Évaluation :

5

Muy buena

Évaluation :

5

All good. .fast and friendly....smooth

Évaluation :

4

Great employees exceptionally good experience all together at this particular location.

Évaluation :

4

Good, timely service. Met the needs. Clear explanation of services. Merci.

Évaluation :

5

The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols

Évaluation :

5

Great customer service ! Very nice people and really a lot of help ..

Évaluation :

4

The staff was very helpful and knowledgeable.

Évaluation :

4

Good service. I have no complaints.

Évaluation :

1

This U haul location has given me problems multiple times its almost like they don't want to provide services.

Évaluation :

5

Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel

Évaluation :

5

Everyone was courteous, helpful and made the process painless.

Évaluation :

1

The staff is great if the manager, Alex Smith, isn't included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2

Évaluation :

4

Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That's not a good policy .

Évaluation :

5

The staff was really friendly and helpful they walked us through to look at the different stores they had they were very nice

Évaluation :

5

The personnel at this facility is always helpful and accommodating. I appreciate the help and excellent service! Kudos to Rosa, Robert and the Assistant Mgr. You guys are the best!!

Évaluation :

1

The general manager Alex was very unprofessional, dishonest, and smart mouth. I was being over charged for the truck and the store tried to charge me for the storage even though I closed the account.

Évaluation :

5

Shawn was a pleasure to work with and very accommodating and informative.

Évaluation :

1

Sent my moving help all over the valley, claiming my box was not at this facility when in actuality it was. Causing a four hour delay in my scheduled move

Évaluation :

5

Helpful staff

Évaluation :

5

The General Manager there is awesome also helped me with a storage units seems like he needs more help tho they where super busy and I could tell another person on the front counter would of helpedout

Évaluation :

2

I made these reservation in March! . I called yesterday to change the drop off location there was all this confusion being transferred back and forth very frustrating

Évaluation :

4

Good service

Évaluation :

5

Personnel amical

Évaluation :

1

your staff stole my storage unit from me 2 weeks early

Évaluation :

5

Merci

Évaluation :

5

I had a good experience with this location.

Évaluation :

5

Thank you U-Haul