Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

Évaluation :

5

Very nice and understanding staff who work hard to ensure good customer service. The 6 gallons recommended to fill up the tank that was returned on empty from the prior customer put in more gas than the 1/4 tank. I think U-haul made out a bit with that, even though I received a slight discount for the imposition.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Great customer service, very helpful staff

Évaluation :

2

The cargo are always saturated with dust, animal hair and a residue of the previous drivers. Clean the vans! Simple.

Évaluation :

5

—-

Évaluation :

5

Mileage cost was a bit excessive but aside from that, great service and people.

Évaluation :

5

You guys do a good job

Évaluation :

5

The employees were very helpful and polite.

Évaluation :

5

Always great services at this location.

Évaluation :

3

Is To Get People that are willing to help each other out Appose to Sticking to one Thing. I returned a Truck today and They check it Back in And Never Clean It Put it Back in Line

Évaluation :

4

The customer service could have been better. When returning the truck I asked him what if we put more gas than originally in tank. He just said no, we don't give credit for that. Disappointed.

Évaluation :

4

The after hours drop off was easy.

Évaluation :

5

Awesome staff here always helpful when i go in. Vehicle always there ready to go when I go to pick up. Great job guys and you will be seeing my crazy self in there from time to time.

Évaluation :

5

Would have rented it out longer if I had more things needed to be packed away (:

Évaluation :

2

They weren't ready, and everyone seemed to hate their job.

Évaluation :

1

I put five- only FIVE- miles on the truck and was charged 27,9 for 4 gallons of gas when I returned the truck. A truck that supposedly gets 1,25 miles per gallon is not a well maintained truck. When I called to question it, I was told the charge would be removed, but in actuality only 9,4 was credited back to me, and it wasn't even attributed to the fuel charge, it was taken off the rental rate. I'm disabled, and I had to have assistance even getting in the truck. I did not put gas in it before I returned it. I admit this fully. I would have quietly accepted paying for a single gallon of gas. Not 4. I was charged for not gas I used, but gas for the NEXT customer. I or my roommate had used this location twice in the last 2 years and been relatively happy, even recommended it to others who went on to rent there. Never again. We will actively speak against Uhaul at this point and will rent elsewhere in the future.

Évaluation :

5

Nothing. They were very responsive. I told them about the bad tire and he told me he would have it taken care of.

Évaluation :

5

Again, the guy who took the trailer was incredible. Nice, professional, and helpful. He did great.

Évaluation :

1

I made a reservation with Uhaul multiple weeks in advance. I chose a pickup location within walking distance of my old apartment and a dropoff location within walking distance of my new apartment. Two days before my reservation Uhaul told me that my "guaranteed" reservation was unavailable and moved me to a new pickup location that was like 5 miles away and forced me to take a $20 uber. Then on the day of my reservation, Uhaul also canceled my "guaranteed" dropoff location and moved that to a new, further location that also required an approximately $20 uber. You didn't honor either of my reservations, you canceled them both the week of, and you screwed me out of $40. Horrible experience.

Évaluation :

5

This location was prompt and helpful. Was very understanding of the fuel situation. Much appreciated.

Évaluation :

1

i did not receive any customer service from pickup location all the way down to drop off. I'm still waiting to hear from corporate for some kind of compensation. i had to detach & park the rental trailer after the rep inside told me the guy outside would do it. Was dragging & sparking chains after rep hooked up trailer causing me to be stopped by Arizona trooper (25mins) & get a warning ticket. Entire uhaul experience was a inconvenience. Your staff needs to be trained on work ethics & customer interaction!

Évaluation :

4

Whoever checked me out and in they were both awesome

Évaluation :

5

I think it would be helpful to know about being able to check in the truck by using the app or website; if that service is needed, but other than that. The employees were friendly and respectful.

Évaluation :

5

This is my home store. I've been renting here since 2013 for all my moving needs.

Évaluation :

5

The people working at this location are always cheerful and ready and willing to go the extra mile to make the customer happy. Thank you for being a great and helpful team.

Évaluation :

3

This location gave me a 26 foot truck that was shaking like crazy & the brakes kept slipping. I had to hit the brakes about 5 times to get it to stop & ran through a red light because of it. I took a Lyft back up there to tell the mgr Eugene that I've been trying to contact their roadside to come get it cause it's unsafe. He said he'd notate it so I didn't get a late charge or anything. They towed it that night I specifically told the mgr Eugene I didn't want them thinking I didn't bring it back or acquire late fees & he said he'd put specific notes in there for me. The next day I get a call from someone saying I didn't return the truck. I told the it was picked up by UHaul's roadside svc & he said it doesn't show that in his notes. This experience was a nightmare starting with your Horrible, user unfriendly self check-in app. I tried for 45mins & couldn't get it to work, so then I had to reserve a truck at this location. I was 2hrs late with my movers waiting at my home for a truck.

Évaluation :

5

Nothing. This location has the best service that I've ever encountered with a Uhaul.

Évaluation :

5

Very nice and welcome

Évaluation :

5

*****

Évaluation :

1

The worker inside the location on 24th st and McDowell, had such an attitude. WORST CUSTOMER SERVICE EVER. My card was charged twice still hasn't got reimbursed.

Évaluation :

5

Everything was great. Everyone was friendly and helpful. It was 20000 degrees and these guys handled their business with prodlfessionalisn and class.

Évaluation :

5

I've been renting from various Uhaul locations or over 9 years and over the last two years I have drastically reduced renting from Uhaul for various reasons,: poor customer service, too long wait times once vehicle is returned, etc. Recently, I rented a cargo van and that customer service experience was stellar and restored my faith and loyalty in Uhaul. I was immediately greeted with a warm greeting from Terrance Houston. He was efficient, product knowledgable, thorough, and very friendly. Upon returning the cargo van, to my surprise I was immediately greeted again from Cyrus Martinez. He genuinely inquired about about my cargo van experience, and verified my information. Cyrus also had great customer service skills and very approachable. Terrance and Cyrus are exceptional assets to Uhaul and I thank them for a great customer service experience.. I am, however, most thankful that Uhaul recognized their talent and skills enough to hire them. It's a undenial testament of their management. Keep up the great work! Paul W

Évaluation :

1

The manage is really bad... I never go back thar place....

Évaluation :

5

no improvement staff was great

Évaluation :

5

Charlene was the best.

Évaluation :

5

Everything Was Great

Évaluation :

4

It would be amazing if there were solar panels covering this location's parking lot to help provide shade to its customers. Other than the exposure to the sun, it was a great location.

Évaluation :

1

I got my reservation an hour late due to a mechanical issue with one truck and no gas in the other and the app not working and they didn't honor the 50$ giveback after me loosing money that day

Évaluation :

5

very helpful staff, fast check in add ability to pay online?

Évaluation :

3

They charged me for gas when I brought it back with the right amount that it stated it had when it didn't even contained that amount. They cheated me. I will not recommend them

Évaluation :

4

Check in the equipment when it's dropped off not hours later. Charging customers for time even when the equipment is in your yard

Évaluation :

1

Truck had transmission problems and staff tried charge me nearly $199 for the rental plus the $70+ in gas after giving me a truck on E and demanding I return it with 1/4 tank (15gal) of gas. When I returned it they claimed they couldn't give me more than $10 back because they can't pay for gas overages. The contract said to bring it back at 1/4 tank.

Évaluation :

5

The gentlemen that helped me this morning were phenomenal. I was dealing with some unusual circumstances and they did absolutely everything within their power to help me with what I needed.

Évaluation :

5

all the UHaul personnel I dealt with were very kind and courteous.

Évaluation :

1

UHaul did not have my moving container on a trailer for when my move was scheduled. This caused numerous issues with the movers I had booked through them and resulted in my stuff only getting to me 5 days later than scheduled. Uhaul was extremely unhelpful on the phone and continued to place me on long holds and transfer my call around with no actual help or accountability. I have emailed them multiple times regarding this and have continued to not receive responses.

Évaluation :

4

This was AWFUL EXPERIENCE boxes got lost they delivered empty boxes it was awful

Évaluation :

5

I have rented multiple vehicles et al from UHaul over a number of years and a variety of locations. The staff and service at this location are the best I've encountered. Everyone I interacted with was friendly, helpful, and professional. Special props to Erica for her Can Do attitude in helping me to troubleshoot a timing problem that was of my own making. I will recommend this particular location to anyone I can. Many thanks!

Évaluation :

4

The equipment had damage (dents) but was clean. The drop off process, after hours, could be allot more user-friendly.

Évaluation :

4

After a long battle with U-Haul and finding a location that had my specific trailer, I was sent to this location. The front desk people could have cared less that I was there. No enthusiasm, smile, welcome greeting. They did do their job in a timely manner, which I appreciate after this long battle with U-Haul. The person who hooked up the trailer was the best and most helpful person.

Évaluation :

1

Ive been using this exact location for years, and they lie and overcharge me EVERY single time, no matter how much earlier i return the truck, no matter how much gas I put back in it, the cost is a surprise every single fuc*ing time. I am sick of it! Its always a surprise rate, always a surprise charge to my debit card smfh, and yet you have the nerve to ask for a review lmao

Évaluation :

3

Put the moving blankets I was charged for in the truck I picked up after hours and credit the account for them since I didn't receive them and notified you I didn't receive them

Évaluation :

3

Check for belongings under and behind seats left by others including trash. Wash vehicles

Évaluation :

5

The staff and manager were super helpful. I was skeptical of coming to this location because of then we reviews on yelp, but I had a great experience. The customer service was wonderful and they made sure I had what I needed.

Évaluation :

4

Taking better care of your trucks in my experience there was a lot of play in the steering wheel and the driver side door I really had to put my back into it to make it close properly the door especially should never be an issue other than that is very good experience

Évaluation :

4

that location was great but uhaul not having my truck where i needed it was terrible and especially because i did not know until the last minute

Évaluation :

5

Comment: Staff are kind kind and courteous! Fast service. Check in/out

Évaluation :

5

Woman at the front desk was wonderful, personable, and very competent.

Évaluation :

5

More enthusiasm behind the desk makes all the difference. A happy middle. Keep it up and thank you

Évaluation :

4

You have good customer service. Everything is good. The only problem is your expensive. Bring your prices down. You would be greaf!!!!!

Évaluation :

5

Great service

Évaluation :

3

Came in to pick up my truck and was given the keys to leave and the truck was parked behind other trucks. Next day came in to load my storage and first, I wasn't explained correctly about the buildings & the letters not matching the building # - THEN once I got into the building there was still a lock on the unit. From getting my truck to leaving the storage unit i had to walk back inside over 3 times due to issues and not being ready for me.

Évaluation :

1

I will commend your company for holding my storage as long as you did, but my biggest complaint is when I received a message stating I could get my items at no charge, then not giving me any way to access those items. The items in the storage were my deceased brother who died not long after Covid started. I received a message from Erica at 24th st and McDowell office stating I could come get my items at no charge. I was working at the time and did not get the message until after they had closed for the day. I went down on Sunday with the means to get the storage cleaned out and was told the lock on there was unable to be opened. So I had to leave and not get my stuff Sunday. I called immediately when they opened Monday morning as my storage was due to go to auction and was told there was nothing they could do. I felt that this was the worst thing you could do to somebody, make them think they can get their items and not give them anyway to get it. I still have not even been contacted about the personal items that should have not been included in the auction. I expect this from Public Storage, but not U-haul. I will not ever get a storage with your company nor will I ever use your trucks, ever again.

Évaluation :

5

I can only praise that location. The friendliness and the professionalism of the guy I've worked with: Josue Jarquin is his name, and the way he conducted business was just outstanding. From the moment I walked in the door to showing me the rental unit and the paperwork. Everything worked flawlessly....Thank you Josue

Évaluation :

4

registration for unit good, but I believe I was charged when the unit should have been at no charge 1st month. I will call to dispute.

Évaluation :

5

Great Customer Service at this location.

Évaluation :

5

Loved ur services. Tho I hope to never move again!

Évaluation :

4

I never got a receipt after paying. Please send me one by email thanks.

Évaluation :

4

Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.

Évaluation :

1

They are not helpful they take extra money from you

Évaluation :

4

I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it

Évaluation :

5

All in all there good experience would recommend them to Future customers friends

Évaluation :

5

The person helping me was very friendly and knowledgeable.

Évaluation :

1

They charge my card because they was not paying attention to me or what was in the system

Évaluation :

5

The guys running that facility are excellent! Big recommend!

Évaluation :

2

This storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.

Évaluation :

4

I have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.

Évaluation :

5

Cindy did a wonderful job.

Évaluation :

3

My couch didn’t fit in the storage area and it has stairs

Évaluation :

1

The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.

Évaluation :

5

The staff was great and the Manager was awesome.

Évaluation :

3

Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100 % system error, not user error.

Évaluation :

5

I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 

Évaluation :

2

Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(

Évaluation :

5

Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge珞

Évaluation :

5

We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn't great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center

Évaluation :

5

Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.

Évaluation :

4

Everything was good except for the prices really high.,, todo muy bien excepto por los precios muy muy elevados

Évaluation :

4

Very helpful friendly staff!

Évaluation :

5

Quedé muy contenta con todos los servicios siempre me atendieron muy bien Munchas gracias

Évaluation :

5

Natali was very helpful and kind.

Évaluation :

5

Thanks everyone for be to nice and friendly and helpful all the time

Évaluation :

2

No comment at this time

Évaluation :

5

I really liked the gentleman who helped me. He was very nice and I enjoyed his help.

Évaluation :

5

Ms Martin was very helpful in assisting me with my storage and relocating efforts

Évaluation :

4

The web site really bad and the 1800 operators never answer the phone waiting on the phone for one hour with no answer. But the people on person really friendly and efficient... thank you

Évaluation :

5

Saw the Signs

Évaluation :

5

I found the staff to be very professional.

Évaluation :

3

About half the staff were not wearing masks even when leaving from behind the desk. The storage facility recommended for a 2 bed 2 bath was far too small for what we needed and had to change units. The door on our unit was very hard to close and seemed very flimsy. I would tell people about it but might recommend them to look elsewhere first.

Évaluation :

1

incompetent staff for checking out as well as returning vehicles. Building code swipe didn't work for storage unit; vehicles being returned blocked entry into parking lot as well as to unload into storage. Totally unorganized and no one seemed to care about your issues. Worst U-Haul place I've ever been!!

Évaluation :

5

Any experience has been great with Uhaul I have needed Uhaul for different thing's in my adult life.

Évaluation :

1

There was no one available to help when I got there, had to wait 30 minutes for assistance. The storage unit the call center reserved was way too small even though I gave them info on what I needed. The facility was not very clean, units seem extremely old.

Évaluation :

4

Great employees!

Évaluation :

5

The manager and owner were so sweet and very helpful

Évaluation :

5

Fast and friendly service

Évaluation :

4

My belongings were there over a year and all went well. Everyone was helpful and friendly. Thank you for your service.

Évaluation :

5

Robert was above & beyond helpful,,I had a challenging move and towed my car for the first time and he was friendly and explained everything in detail. That is why I always choose 24 st & McDowell

Évaluation :

5

Keep up the great work.

Évaluation :

5

Wonderful storage rental experience.

Évaluation :

5

Aaron was very helpful, positive and professional.

Évaluation :

5

Staff is very helpful and friendly.

Évaluation :

4

There were a few times that a few employees were standing around when I was waiting for assistance. I did appreciate that one of the employees offered the special for the storage unit i'm using.

Évaluation :

2

Poor access to rear storage area. To many vehicles in the way blocking access area for loading and unloading. 6 foot ceilings on ground floor. No elevator to 2nd floor.

Évaluation :

3

The main gate malfunctioned often.

Évaluation :

5

Everything was good except they gave me the wrong information about the gas so when I had got to az uhal had to take out 95 dollars for the gas.

Évaluation :

5

No comment

Évaluation :

1

The facility is easily accessible and ample area to move trucks and trailers. The staff seemed very unhappy and unwilling to help. That's enough for me not to come back if I can help it.

Évaluation :

5

Employees at this facility are very friendly and helpful. Their service is beyond excellent. I will definitely use this facility again for storage and rental needs.

Évaluation :

1

Was given a damaged truck with no prior truck inspection before i took it off of the lot. Upon returning the damage was recognized and there was no file of the damage existing until I returned the tru

Évaluation :

1

Customer service is non-existent in this location. The only person that was helpful was the tall lady that checked me in. Everyone else seemed mad to be there and took their time to do anything.

Évaluation :

5

Very helpful staff even in the heat

Évaluation :

4

The customer service I experienced was great! The only thing that wasn't on par was the process for returning my rental truck. The online checkout didn't work properly and wasn't very user friendly.

Évaluation :

4

The general manager I believe his name Chris was so helpful and walked to the storage unit explaining how to access the gate along with lending me a tool so I Disassemble some furniture so thankful

Évaluation :

2

Unfriendly truck return-promised one rate for rented unit and upon arrival, the rate was higher. Need to call corporate; waiting for Alex Smith, mgr, to respond to my email. Code was not given to me.

Évaluation :

5

Super helpful, easy and quick to set up, was exactly what I needed at the time and would use again.

Évaluation :

5

Muy buena

Évaluation :

5

All good. .fast and friendly....smooth

Évaluation :

4

Great employees exceptionally good experience all together at this particular location.

Évaluation :

4

Good, timely service. Met the needs. Clear explanation of services. Merci.

Évaluation :

5

The manager was extremely nice,funny and very respectful. In fact the whole team of employees were very professional and helpful throughout the whole process.. thank you all !! Teresa Echols

Évaluation :

5

Great customer service ! Very nice people and really a lot of help ..

Évaluation :

4

The staff was very helpful and knowledgeable.

Évaluation :

4

Good service. I have no complaints.

Évaluation :

1

This U haul location has given me problems multiple times its almost like they don't want to provide services.

Évaluation :

5

Great customer service with the most helpful and understanding employees. I would absolutely recommend any of my friends or family members to get services from this Uhaul! Prices are reasonable as wel

Évaluation :

5

Everyone was courteous, helpful and made the process painless.

Évaluation :

1

The staff is great if the manager, Alex Smith, isn't included. Alex is a pompous, arrogant, uninterested, say whatever it takes to get you out of his face kind of person. Card access broken 1/2 time 2

Évaluation :

4

Lovely place especially Aaron, but way too expensive . U-Haul had me pay a month in advance and when I retrieved my furniture , no credit for days unused. That's not a good policy .

Évaluation :