Customer Reviews for U-Haul Moving & Storage at Phoenix Airport

5 994 évaluations

2345 E McDowell Rd   Phoenix, AZ 85006
(24th and McDowell)

(602) 273-4631

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(602) 273-4631

2345 E McDowell Rd
Phoenix, AZ 85006
(24th and McDowell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Loved ur services. Tho I hope to never move again!

JUAN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Curt B. 
Évaluation :
4

I never got a receipt after paying. Please send me one by email thanks.

Tim K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASHLEE T. 
Évaluation :
1

Person helping was rude charged us for daily insurance even though our contract didn't state this.. he said if you want to leave your trailer rental here and turn in you pay the extra insurance or drop it off somewhere else… we turned in trailer there in knowing we would never use uhaul ever again…..when you're greedy you eventually lose repeat business .. so keep being lousy

ROBERT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD N. 
Évaluation :
5

Easy to reserve on line, with quick pickup and return

Bruce M. 
Évaluation :
5

non

EMARI C. 
Évaluation :
4

Precheck you equipment

DAVID F. 
Évaluation :
3

Sales people were very friendly. However, staffing was extremely limited. One employee was behind the counter helping a customer while an additional 4 customers waiting in line and he was also trying to answer the phone. Manager was called but it took him a while to come and help. I was there for over 40 minutes waiting to return a van. Manager came outside to check me out. He was in an air conditioned van trying to figure out the mileage while I was waiting outside the van, in the heat sweating. It took way too long and Manager was not apologetic at all. The Manager did however accommodate my requests in extending the rental by a few days. The manager might have had an off day...we all have those. But its the small acknowledgments and gestures that can speak volumes. Maybe a little empathy will help.

PATRICIA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teresa D. 
Évaluation :
5

Very helpful staff. Recommended

Oliver G. 
Évaluation :
3

When I returned the Truck I Waited 10mins By Truck no one Came I walked to the Garage and there was A Guy Sitting on a Stool I Ask A Question Twice he ignored me was Talking on the phone SMDH

ALBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Amazing location no comments uhaul's reputation of amazing customer service is held up to expectations

JULIO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERYL S.  |  Expérience générale 
Évaluation :
4

Very easy facility to get in and out. Storage was clean. It is a very busy office and the only down side was the long lines. So plan in advance and don't be in too much of a rush. The staff was friendly and helpful.

Eluzabeth N.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTAN E. 
Évaluation :
4

Replace traffic. Who cancelled my original reservation without contacting me, after I'd had a guaranteed reservation, paid in full, delaying our trip by 2,5 hours (across state after already driving for 12 hours). Their inconsiderate act and complete lack of customer service resulted in 5 extra calls to Uhaul and 3 unpleasant conversations with reps who are underpaid to be forced to deal with customers that traffic screwed over. I'll buy a trailer before I rent from Uhaul again.

Danielle L. 
Évaluation :
5

Personnel amical

JAMES A. 
Évaluation :
5

We tried to use the mobile app to return the van. It said I didn't have any reservations, yet we had the van. Took pics and dropped the key but worried about getting charged. Why does the app not show my rental when clearly I had the van?

ANNE C. 
Évaluation :
5

Even though y'all had a line full of people needing help, you guys were fast and friendly to help with my reserved truck. Merci

SONYA Z. 
Évaluation :
5

Easy check in and return process.

ophelia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YAJAIRA G. 
Évaluation :
5

Very efficient and correct

LUCINIO R. 
Évaluation :
5

Easy in and out!!

ANTONIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trevor D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B.  |  Premières impressions 
Évaluation :
5

Great staff. Helpful and courteous.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aneesh J.  |  Expérience générale 
Évaluation :
5

And the personnel at this location were very helpful and friendly I would recommend this place to anyone that is looking for you all or other necessities and moving thank you so much.

TINA E. 
Évaluation :
5

It was excellent

Kyle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLENE D. 
Évaluation :
1

They are not helpful they take extra money from you

Carriece J.  |  Expérience générale 
Évaluation :
3

Although this truck seemed to idle ok... it's driveability was really terrible. The noise coming from the motor sounded like the whole thing may blow and go bad at any moment. I did explain this to the employee that checked me in. Someone needs to actually take uhaul vehicles out for a drive regularly instead of just starting them in the parking lot.

JEFFREY H. 
Évaluation :
3

Went to ask about 1 month free storage the guy said all storage fill up so had to go store my stuff somewhere else got bk there about 5 guy said they r close had to take the truck home and drop it off next morning after being on the road for 4 days…one very important point the truck I was driving will not go pass 75 mph that was very frightening driving on interstate with those tractor and trailer u need more speed than that because passing tru some state they speed limit is 65-75-80 I was in a situation where I'm doing 75 and a tractor and trailer was behind me like he wanted to run over me blowing his horn too very scary others than those little situation everything else was good truck did his job and I want to thank god bringing me safe…:)

ZAFEER H. 
Évaluation :
5

Picked up at location near PHX airport. Le service à la clientèle était génial. The guys were really nice and helpful. Clean and huge lot.

Isabel N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLLIE W. 
Évaluation :
4

Extra day was overpriced.

Robert K. 
Évaluation :
2

19,95 $ is very misleading i rented a pickup. To move church tables for a benefit banquet. I had it 3 hours went 35 miles and had to pay 60 $. Ridiculous.

ROSALYNN F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEROME M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERYL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassandra D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jauzette L. 
Évaluation :
4

The staff processed the rental quickly and were personable. Overall the total time spent on pickup and return was 30 minutes.

JUAN M. 
Évaluation :
5

Everything was fine

Timothy B. 
Évaluation :
5

Great service, had the vehicle I needed, the vehicle was clean and in excellent condition.

JOHN L. 
Évaluation :
4

I always hated calling Because I was always on hold for long periods of time in some cases over an hour. I'm sure you lose lots of business because it

richard g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALINA P. 
Évaluation :
5

Personal very busy all the tine

LAZARO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve R. 
Évaluation :
1

I will never use or recommend Uhaul to any of my friends and family. I think it is complete crap Uhaul chooses the drop of location for you and does not consider which location is closest to your residence. I had to drive over an hour to return my trailer which is completely unacceptable!

Brandon W. 
Évaluation :
3

Associate ask me To give a time for Return when I Set it up For 24 Hours so he Could Schedule another customer I Thought that was Odd

ALBERT T. 
Évaluation :
5

For some reason A-1 towing shows up instead of your location as recommended location. Your location is 100 % better and only a mile away.

Timothy C. 
Évaluation :
1

My entire reservation was incorrect and mishandled. I am filing a huge complaint and expect some sort of compensation for all of your errors, time and money lost, and lack of communication about the situation. You will be hearing from me further.

Lisa K. 
Évaluation :
3

A larger type print on contract. Less time on hold.Time on hold for return on vehicle very STESSFULL.Aproxament of 1an halg hours. Sitting in vehicle, at night. In a bad area.

Katzala S. 
Évaluation :
5

Staff was really helpful

Christopher Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL G. 
Évaluation :
5

personally very. happy with the service its attentive and friendly staff recommend using uhaul. for your move

Ivan P. 
Évaluation :
5

Great service

Kevin B. 
Évaluation :
5

Nothing. We were treated well, and the equipment worked great! Merci.

THEDA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Genesis I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGEL V. 
Évaluation :
5

Cindy showed my mom and daughter and I a rental storage unit and and a uhaul truck and a young black male took care of us from start to finish. Great team work.

Mary W. 
Évaluation :
5

The UHaul location in Phx on 24th and McDowell is outstanding! Awesome customer service, clean, spacious, equipment great and readily available. Thank you, UHaul! You made a hard moving day that much easier!

Maria B. 
Évaluation :
5

Clean the inside of the cab

LAJOYCE C. 
Évaluation :
5

The uhaul app doesn't allow to upload photos taken outside the app. It allows wouldn't allow me to change photos. It could be more user friendly especially when returning the uhaul van after hours

Matthew T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

All in all there good experience would recommend them to Future customers friends

David M.  |  Expérience générale 
Évaluation :
5

My prior location I was suppose to drop off at was closed even during open hours. I had to wait a full day to get any type of contact with my drop off location & the 1800 customer service number. This will definitely make me want to take my business & others I know that are moving somewhere else..

JEREMY W. 
Évaluation :
5

The person helping me was very friendly and knowledgeable.

Linda F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody K. 
Évaluation :
5

el servicio ES tan bueno que se dienste tranquilo con ⊂(・ω・*⊂ que rente en u haul Domingo op

DOMINGO R. 
Évaluation :
5

Site does not allow to submit photos to complete the verification of the vehicle when dropping off.

ciara V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
2

Lead sales person was talking on cell phone during entire interaction using her wireless headphones. I could tel if she was talking to me. Dismissive behavior to her coworkers who eventually helped me fit the trailer. The lady in green shirt was not nice. Won't recommend.

Tory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenard M. 
Évaluation :
5

We weren't originally going to drop it off here. We were told if we did then we would get a discount off our rental. The employee had no documentation about the discount we were supposed to receive for going an hour out of our way round trip to bring it here. I won't be agreeing to any future drop off location changes.

Steven E. 
Évaluation :
5

Great customer service! Extremely attentive staff!

ESTEBAN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey P. 
Évaluation :
3

Brian was kind and understanding. He listened to me as I informed him of my horrible experience with the truck.

Valerie J. 
Évaluation :
5

Please make the pricing more appearant. Claiming the rental is about 20 $is misleading if the price is closer to 70 $.

BENJAMIN W. 
Évaluation :
5

Very enjoyable experience. In and out without an issue.

JOSE U. 
Évaluation :
5

Easy pick up and return.

Melinda L. 
Évaluation :
1

They charge my card because they was not paying attention to me or what was in the system

Carriece J.  |  Premières impressions 
Évaluation :
1

I was over charged for a gas fee . Spent multiple hours trying to get in contact with a customer service rep. Never got in contact with someone who could help me . Didn't anticipate filling up the tank then being charged a additional fee for gas . As well as I said I filled the tank right after the line.

Reona J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIEN H. 
Évaluation :
4

your computer system was down on the first of the month and people waited 1,5-2 hours to get a truck that was already reserved. ridiculous!!

Deborah M P. 
Évaluation :
3

3 employees total on duty at 9AM. There were 7 people in line and only 1 employee at the counter! Computers were running slow so it was taking way too many minutes processing one customer. I brought truck to this location per Uhaul's request. I incurred a 7,00 $ over mileage charge because I went 12 miles over the allowed 85 miles. There's a 24 mile difference between my original drop off location on Citrus Road in Goodyear to the McDowell & 24th St location. I shouldn't be charged for doing Uhaul a favor and spending my precious time and energy driving 24 extra miles out of my way! I'm not very happy with this particular transaction. Uhaul usually does a good job renting equipment, so I don't know what the problem was today.

PERRY T. 
Évaluation :
3

Had to use online return. Computers were down. This location always has slow service

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY L. 
Évaluation :
5

So grateful for Rachel, i truly appreciate all that she did for me! I will always use this uhaul location because of her!

Alexis R. 
Évaluation :
1

The truck I recieved was dirty after way closer inspection from the first look. After driving for about 10 mins the a/c would constantly go on and off. There were a few other problems and I'm not very likely to be choosing uhual ever again.

RYAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY A. 
Évaluation :
5

Had some difficulty with the mobile check in but staff was extremely kind, personable and helpful.

Alix K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIR-TRAEVION W. 
Évaluation :
5

Quick pick-up and drop-off. Cargo Van was perfect for our application. Thank you, U-Haul.

William F. 
Évaluation :
2

Very very upset , the service itself was fabulous Unfortunately, the billing was not honored They quoted me a different price and was charged more then double Have spoken with a few people and I just get the run around Very very upset

Omar A. 
Évaluation :
5

Everything was great. Only issue is they forgot to put the dolly I requested in the truck I picked up after hours. But they resolved the issue by refunding it. Truck was a newer model, really clean, and most importantly cold A/C. 5 stars! Je les recommande fortement. 

Juan M. 
Évaluation :
5

The guys running that facility are excellent! Big recommend!

Jason J.  |  Online Move In 
Évaluation :
2

This storage unit was rented for my son who had to move out of his ASU apartment. When he went to check in he was told that he didn't have a reservation. After arguing with the desk person his reservation was found but it was pulling teeth to have him show my son the location of his storage unit. His card and code would not let him have access. The desk help used his card to open the gate and told him to call yesterday to get a new code. He called yesterday, got a new code, drove his car packed with all of his belongings to the storage unit and the CODE did not work. He has to be at work at 8:00am today with a car full of stuff. It is two days from the day we rented the storage unit and can not access it still. I would definitely never use this facility again.

TAMARA M.  |  Premières impressions 
Évaluation :
4

I have 1 complaint. This location is way understaffed. The few employees that are working at this location are working way to hard and have no time to answer the phone.

David F.  |  Expérience générale 
Évaluation :
5

Cindy did a wonderful job.

Auriel M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Expérience générale 
Évaluation :
3

My couch didn’t fit in the storage area and it has stairs

Kim G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis G.  |  Expérience générale 
Évaluation :
1

The room that was recommended to me on the website turned out to be laughably insufficient for my needs. I'm still wondering how on earth renting a 10ft truck would equate to me only needing a 6x5x10 sized room.

Jose U.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

louisa b.  |  Expérience générale 
Évaluation :
5

The staff was great and the Manager was awesome.

David F.  |  Premières impressions 
Évaluation :
3

Everything was great except for the account platform. I set up autopay for all 3 of my lockers day 1 & somehow 1 magically came off of autopay & I was charged an late fee… the same thing happened the following month but in the 2nd month, it was 2 of my lockers that dropped off of autopay causing me to pay 2 late charges. In total, I had to pay 3 late charges due to a faulty system & had to make sure to pay manually every month due my lack of confidence in the system. This was 100 % system error, not user error.

Kenrick J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea M.  |  Expérience générale 
Évaluation :
5

I had a different storage for a long time. I wasn't comfortable with drug addicts pretty much living in thier units, and always hanging around the outside. This place has great security, & no one asking for change when you try to access your unit. I'm satisfied already 

Robert R.  |  Premières impressions 
Évaluation :
2

Having a 6ft ceiling is very inconvenient for getting king size mattresses and anything else of a large size in storage. We had to rent a second storage unit at a different facility to put our larger items in. :(

kristin j.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GABRIELLE C.  |  Premières impressions 
Évaluation :
5

Thank You! Everyone very helpful and pleasant! Will always refer U-Haul to everyone for U-Haul For Moving & Storge珞

GLORIA A.  |  Expérience générale 
Évaluation :
5

We moved from Denver to Phoenix using only your services and if the uboxes get delivered as expected then your company has done an excellent job. We rented a truck and trailers and boxes and movers and only think that wasn't great was having to drive from Denver to Salina to get the trailer we needed. Thanks to all your employees who helped especially Aaron at the Sky Harbor Phoenix Uhaul center

Robert C.  |  Expérience générale 
Évaluation :
5

Robert and Aaron at Phoenix Airport Uhaul at 24th and McDowell are the best. They are very helpful at getting customers what they need quickly with a great customer service attitude. They are the best - give them a raise. Thanks guys.

Robert C.  |  Premières impressions 
Évaluation :
5

Natali was very helpful and kind.

EDUARDO D.  |  Premières impressions 
Évaluation :
2

No comment at this time

Ed M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eluzabeth N.  |  Premières impressions 
Évaluation :
5

The manager and owner were so sweet and very helpful

ALICIA R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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