This is an excellent U-Haul company, and they will work with you on your rental truck, if you need a time change or have an issue just call and they will tell you what you need to do. Try them out great company and very nice folks to work with. .
LINDA GAIL FROEHLICHCustomer Reviews for U-Haul Moving & Storage at Plainfield Ave
Testimonials From Recent Customers
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trailer drop off was fast and staff were helpful. great!
Jeff CarlsonZinstaller was an expert. Very informed and explained the wiring and hitch install very well.
Robert VanNollerfriendly service people.
jeffrey vanhillThis location is always fast, friendly and convenient. We usually rent something 4-5 times a year and I just won't go to another location. I know if I need to pack something they will have it. Crystal and the gentleman there Saturday morning AMAZING.
Rachel RhoadesI enjoyed reading You & Me The Rest of the Story while I waited. I would enjoy getting a copy to keep.
William BerezaRented many a times here. Always pleasant helpful and professional
Patrick LovroThe manager was great. Friendly effoand very thorough.
Annelise PolonisU-Haul's fantastic app took me thru the return after hours- greatly appreciated!
Caroline Sobotaone tail light didn't work...probably just needs to be checked beforehand, but maybe the previous customer didn't let them know about it.
BENJAMIN RICHARD OUTWATERAll Mt needs were met. Great staff
KENNETH ROOTOver 40 years ago we had a bad experience with the same location. Expecting to be disappointed, we were surprised and delighted by excellent customer service and products. Very happy to recommend!
William CrookBuilding smelled of cigarette smoke.
Margaret Anne EndleinThere seemed to be some questionable activity happening in your parking lot during drop off in Grand Rapids. Some sort of deal. I would check your cameras at about 7:30 pm. Otherwise, great experience.
David DartJust keep doing the things you doing
Brian AshleyWasn't given quoted rate,for mileage, until I insisted on it.Also didn't know the proper truck length. Thanks
David SchmitzerI needed a vehicle to use as my Jeep was in the garage. I find it cheaper to rent a U-Haul than a car rental. The word is out at my work that others may do the same. This store location works out great for me.
Ray PlathMike was very knowledgeable and I will recommend him to anyone who asks.
STACI CHASEStaff was very helpful and friendly.
Jodi DeryloCrystal is amazing!
Theodore MaycroftSmall location- Need more staff for faster service-
Kathleen Joseph wdusaaolcomBetter customer service
mike mcdowellCompletely dissatisfied with the fact that the amount of end result request needed in order to turn, the truck in, is absolutely ludicrous … And I did not even have the truck for more than 7 1/2 hours …. I sincerely hope I am not charged a penny over what I was quoted, and for me personally, as far as the entire experience, in order to be totally satisfied , I shouldn't be charged any more than $100 even ……..
Chris HarmonThe 24/7 checkout process was unnecessarily long, and left me stranded in a dangerous area for 30 minutes to get verified. Had to call support at least 5 times and my phone almost died.
Anna MorozovGREAT SERVICE
Jim TurnbullI did not get my money back for unused moving blankets rented. The transmission in the truck was extremely dangerous and hard to stop when the truck was full of equipment due to the transmission.
Benjamin GlobkeEveryone was perfect don’t change anything or anyone Thank you
Alysia LightfootVery helpful. I had an unfortunate issue hitting a deer and the people I worked with on the phone and at the location. Were very helpful
Jason BanfieldFrom my stand point everything was great . I have used this location 4x in the last two weeks they will always get my business .the haul team is excellent !
William PrzybyszExcellent employees who make the experience very pleasant and simple.
dieter panzerLocation technically closed 3 minutes prior to my arrival but the gentleman still came and helped me with my mobile drop off and then completed it for me, and even offered a printed receipt when I told him I had trouble. Even showed me where on my paperwork it was and explained that I got the refund for the pick up locations service failure and that it may take 3-5 days to show up on the payment method.
Christina SmithI received a notice for damage for the truck saying the windshield was cracked. We dropped it off after hours and there was NOT a Crack. I will not be paying this fee. I fully expect someone to resolve this issue ASAP.
Jessica Vanblaeicum-MillerFriendly, professional and courteous were all your staff on 1/20/24. Merci.
Mike WestI have used this location several times and I get great service every time. I am very pleased
William K PrzybyszVery pleased with the experience. Very professional and helpful staff.
Dan MatthewsStore was okay. I wouldn't call it inviting. Employee could do nothing about my mileage complaint, except say I could wait for a manager, which I didn't have time for.
David WesterfieldEasy to rent, ready to return. I had a positive experience.
Zack HouseCrystal was amazing hard worker and very specific and no questions that's how theral she was everything was great
Lydia AlvaradoAwesome customer service!!!
Drew PetersPerson that help me was very professional and handled multiple customers at one time.
Jeffrey PeelGreat staff at this location.
Frank GuglielmiIs hard to rate if you start with the best and forget the rest 😁 Seriously, the crew and equipment were great… thanks
orrie vanderwaalI was unable to pick up at the location of my choice. I reserved the location just 3 miles away from my home and had to drive 23 miles one way to pick up my truck, this was way out of my way, I was lucky my driver came up to spend the night before the move, also the phone call to confirm my pick-up and to tell me I needed to drive 40 miles farther then planned was received later than I expected and required me to pick up a truck that should have taken me 30 min round trip to pick up .... took over 1,5 hours. More Larger trucks in more locations. I received free millage to cover this inconvenience, but I had to leave my handicapped husband alone without time to set up care and accommodate his needs.
leasa allenI went to drop off a truck and the person "Rick" left a note on the desk saying he was at propane but he was in the lot talking to someone for 20 minutes
Leah Strong-VelazquezThe steering on this truck was super loose. The gear selector was quite loose as well. Inside of the windshield was super dirty and not very conducive for night driving. The lady who helped me at the counter was great to deal with. Very helpful and straight to the point. Would rent from here again but will look closer into the truck before taking it off the lot.
jason wilsonCrystal S was an amazing help! She was juggling so many things at once and got us in and out super quick. She was very friendly when we returned the truck and made our first experience renting a Uhaul great!
Brittney DeslauriesThe customer service was great!
Erin TramperBest U-Haul experience I've ever had. Brandon is top notch, an asset to your company.
Joshua ShillingtonThis location was packed when I arrived. Hard to maneuver around the yard.
James Newsomevery easy using the app to rent the truck
Michael StoutClean & easy to get to. Very helpful & kind employees!
Sara Talbot | Expérience généraleNice
David Stadt | Premières impressionsPlainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.
Angela Anderson | Premières impressionsThe manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.
KIM DAVIS | Online Move InCrystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.
Rick Stratton | Premières impressions