Friendly and understanding staff. I will highly recommend this location.Jonathan S.
Customer Reviews for U-Haul Moving & Storage at Plainfield Ave
Pour nous contacter
Grand Rapids, MI 49505
(N Of I-96)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Whitney D.
Attendant at pickup was not friendly and seemed unhappy about helping us with our reservation. Also made errors on the rental paperwork for time and fuel levels at pickup. Not the usual experience I usually have with u-haul. I have moved 4x in last 3 years.Peter T.
The movers that you can hire should be local. We experienced movers leaving the job site because I wouldn't give them the code until they were done. Then this left my family to load truck. Once we got to our storage unit which was 2 1/2 hours away. Our movers we hired through the uhaul never showed up! Very unprofessional.Kaye P.
Crystal was great. She was handling a busy store with grace. This store would obviously suffer without her.Amy B.
Le client n'a pas laissé de commentaire.Sidney R.
The people at this location were extremely polite and easy to work with. I would look forward to working with them again!Roger B.
Le client n'a pas laissé de commentaire.Nicholas S.
Love Crystal she is amazing . So very nice absolutely accommodating. Will always use Plainfield uhaul.Crystal F.
Le client n'a pas laissé de commentaire.Larry M.
The product is the product but the staff at this location is what made my experience memorableCHRISTIAN C.
They are experienced and efficient team. They enjoy working together and Mike is the best at knowing any hitch issue to solve or installMary B.
On the spot correct and was quick to get me going. Thanksfrank W.
Our host (I forgot her name - was it krystal?) anyway she was amazing !!! Super helpful. Super quick despite being short staffed. Kudos to her!!Ashlee A.
Le client n'a pas laissé de commentaire.larry A.
We use weekly. Have tried using local dealers but Plainfield is only reliable locale so far. My office and volunteers are in the north end of the county and it would be much more convenient for a location to be available in this area! Esp. since gas prices are so high! But Plainfield is very accommodating and good to work with.FamilyPromise O.
Convenient and nice customer service.David B.
Le client n'a pas laissé de commentaire.Steven G.
Le client n'a pas laissé de commentaire.Joseph I.
Le client n'a pas laissé de commentaire.Paul Buterakos B.
When I went in to pick up rental, customer service was A+++++. This was Wednesday, June 2, 2022 at 12 noon. However when I dropped off rental later, the two duds (YES DUDS) sitting behind the counter who were supposed to be customer service reps sat there, said nothing, would NOT wait on me and looked pissed that they were working. After 10 minutes, I approached one if them with the keys and stated I was dropping off. Waste of my time. Shitty afternoon service.Natalie C.
Le client n'a pas laissé de commentaire.Jennifer N.
Crystal Spencer was great. Best experience I've had at uhaul. Crystal was straight forward, helpful, and efficient. Loved it.frank T.
Le client n'a pas laissé de commentaire.Gregory S.
Le client n'a pas laissé de commentaire.Julianna D.
Le client n'a pas laissé de commentaire.BABAK B.
Le client n'a pas laissé de commentaire.Mike M.
Joshua is a great customer representative for Uhaul. I appreciated the customer service this weekend. We rent Uhaul every week, so the customer relations are important to me.FamilyPromise O.
Le client n'a pas laissé de commentaire.vance H.
Le client n'a pas laissé de commentaire.Natalie H.
Customer Service was great! Quick and Easy. Store was clean. Equipment was clean and ready to go. It was a last minute booking. Excellent 5 Stars! Plainfield Uhaul!LARRY C.
I was very pleased with the quick and simple check-in process. I was very happy to come borrow a vehicle for a few hours despite not making an appointment.AARON S.
A+++ serviceAlbert W.
Le client n'a pas laissé de commentaire.todd D.
The ladies at the office were friendly, helpful, and fun to talk with while getting my rental.Nikki C.
Staff was very friendly and helpful!Robert W.
Great workers willing to help. Always treat with respect and dignity. thanks, above expectationsJuan T.
Le client n'a pas laissé de commentaire.Emily K.
Le client n'a pas laissé de commentaire.Collin S.
Le client n'a pas laissé de commentaire.Matthew J.
Advertising said ramp was included. Ramp was not included, had to buy rampsDebi J.
More employees are nice.Stuart J.
Not being able to see you all I ended up filling up the truck that was only half full in the first place so I paid for using 21 gallons for 28 miles or $100 at the price of gas time there's no no one's going to refund me that money so I'm a little not a real discuss it with u-haul. I wouldn't recommend anybody using it on top of that they double charge me for the helpersgeorge A.
Equipment was in excellent condition, staff was helpful, I am a repeat customer.RONALD LEE M.
Improve the uhaul share part of your website. I tried returning the trailer through the uhaul share and it crapped out on step 2.MATT W.
Le client n'a pas laissé de commentaire.Michael P.
I thought for sure since I was returning the truck before 24 hours had passed on a 2 day rental, that I would get a partial refund. I was informed that it's only when you return a truck to the same location you got it from. That doesn't make sense to me, since now that location has a truck a day early and available for rental. And when I told the employee about the terribly bumpy ride, she didn't seem concerned, I asked if they could at least wave the $18 of over mileage fee. She said noâ€¦nothing for enduring a teeth rattling, bone jarring, car sick inducing 3 hour trip. Thankful my cargo didn't seem to be affected. Glad I used ratchet straps to secure everything.Harry R.
Le client n'a pas laissé de commentaire.Bethany T.
It smelled like trash was in the bed of the truck when we opened the door.Austin B.
Both the pickup and the drop off was a positive experience. This couldn't have been a better way to spend $100! Thanks UHAUL on Plainfield.Lisa C.
Friendly staff. Quick and easy in and out.William S.
Le client n'a pas laissé de commentaire.Diana M.
Le client n'a pas laissé de commentaire.Morton H.
Thanks for making service easyInnocent B.
Le client n'a pas laissé de commentaire.Barbara B.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.Angela B.
Check Engine light was on in the truck. Steering was sloppy. Staff was excellent at check-out and check-in.Gerald E.
Crystal was very helpful. I was in and out in less than 15 minutes for pick up. The return was just as smooth.Stephen C.
Restore a local phone number! Calling a national call center is not a good idea for a local rental-Joseph B.
A WEELED DOLLY WAS LEFT IN THE TRUCK- HAD TO WORK AROUND IT-Joseph B.
Le client n'a pas laissé de commentaire.David B.
Le client n'a pas laissé de commentaire.Paul R.
The truck was very old and had over 136K miles on it, so the steering was somewhat challenging. The accelerator was very touchy, too.Lisa A.
Le client n'a pas laissé de commentaire.Caleb B.
The woman who assisted me was rude. I had an 11:15 reservation and the trailer wasn't ready for me until around 11:50. When I told her that I didn't find it acceptable to not have my equipment available on time she said, â€œit's not my faultâ€ with a rude tone.Ian J.
I'm not sure the name of either of the individuals who helped me with check in but they wanted to make sure that everything was correct and that I was satisfied with the rental given that I had been given the runaround by a couple of other locations and my reservation. I appreciate that more than they could know.Christy S.
Le client n'a pas laissé de commentaire.Spencer S.
Le client n'a pas laissé de commentaire.Noreen C.
Everyone was very nice and helpful, would highly recommend.Josh L.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Jon E.
Le client n'a pas laissé de commentaire.Jon S.
Le client n'a pas laissé de commentaire.Teah K.
Le client n'a pas laissé de commentaire.Jeffrey B.
You have excellent personal who care and take care of people with respect and dignity. I will continue to do business with you ThanksJuan T.
No problems- quick and easy drop offDonita C.
Le client n'a pas laissé de commentaire.Kerri G.
It seems like the company website must be very slow because I ended up waiting a long time first when I went in and then again while they adjusted a couple things on my rental on my return. Slow computersâ€¦.Vern B.
Le client n'a pas laissé de commentaire.STEPHEN C.
Le client n'a pas laissé de commentaire.Winton C.
Le client n'a pas laissé de commentaire.Sherry O.
Le client n'a pas laissé de commentaire.Thomas D.
Person working refused, with an attitude, to take his eyes out of his phone and then tried to send me across town to return my equipment or risk being charged extra. His exact wording was â€œFine, if you want to risk it go aheadâ€ and then made me disconnect the trailer on my own and move it. He never got up from his seat, or stopped looking at his screen.Eric G.
Nothing. This was the quickest and easiest time we have ever experienced at a u- haul facility. Very professional.Gregory K.
Le client n'a pas laissé de commentaire.Cheri J.
Le client n'a pas laissé de commentaire.Steve S.
Appreciate the value of using an actual U-Haul location. Had everything we needed and personal assistance. Very satisfied.John L.
Le client n'a pas laissé de commentaire.Samantha D.
Le client n'a pas laissé de commentaire.Laura B.
Le client n'a pas laissé de commentaire.Robert D.
Can you have an account rep call me? We use Uhaul almost weekly and I would like some input as to how to make it a smooth transfer. We use volunteers, always from our church partners and I don't like to have snags that make them have to wait long periods in order to p/u the truck. Thank you, Cammie A. 616-970-6912anthony A.
The service was excellent, the trailer was missing a d-ring tie-down in the front. The technician was able to move one on the trailer, and it worked perfectly for my load. In a very timely manner. It worked well.Travis K.
Le client n'a pas laissé de commentaire.Glenn M.
The agent was very friendly, helpful, and courteous.john R.
Excellent customer service. It literally took me less than 60 seconds to drop off the truck. Staff met me at the door.Fred K.
Le client n'a pas laissé de commentaire.Steve S.
Great location, awesome staff!Darrin S.
We did not have a problem at the drop off site first it was there that directed us right in line and he also filled up a 30 lb tank for usRobert S.
The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.KIM D. | Online Move In
Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.Rick S. | Premières impressions
Le client n'a pas laissé de commentaire.MATT S. | Premières impressions
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