Never had a problem renting from this uhaul location. Staff friendly and helpful.Kelly Y.
Customer Reviews for U-Haul Moving & Storage at Plainfield Ave
Pour nous contacter
Grand Rapids, MI 49505
(N Of I-96)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Josh N.
Le client n'a pas laissé de commentaire.THOMAS JOHN Y.
Great van and customer service.Timothy W.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Thomas J.
Le client n'a pas laissé de commentaire.GARY C.
Just keep up the fantastic wonderful customer service. Thanks againRobert O.
The staff is always helpful at this location. It is a shame that they only had one person handling the whole store including incoming and outgoing rentals as well as supply returns. It seemed like a lot for one person to deal with.Kelly H.
The review questions are only limited to the pick up and drop off location and does not cover the experience of booking, getting the truck on the desired date, U-haul changing locations multiple times and even getting charged incorrectly etc. that I had a horrible experience!I will not rent U-haul next time.PAVAN RAMAKANT V.
Le client n'a pas laissé de commentaire.Alexander P.
Chrystal is a very hard working, efficient and personable manager. Your company could cut back on the hard sell for extras when signing up for the rental.James B.
Great service, great owner. Truck was clean and ready to go, efficient pickup and return.Kevin M.
Upgrade your reservation system. It froze up when I was making the reservation and it froze up in the store when your employee was checking in another customer. It sucks. Make some investments.Jeffrey H.
I was charged for an extra day, and when i went to speak to a staff member at the location he tried to down play it. Then another staff member ended up helping me. But i was not happy on how the refund process is, they charged me the over charge refunded it and then charged me for the original charge... So now i have to wait 48 hours until it's refunded back to my account.Mariah W.
The Mobile check in kept kicking me out but the worker was able to quickly fix the issue and get me in the van.kimberly N.
Crystal was great â€¦ excellent customer service!Saleh L.
Le client n'a pas laissé de commentaire.Oleksandr K.
You are above expectations. Very friendly, polite, and respectful. MerciJuan T.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Kevin Q.
Le client n'a pas laissé de commentaire.Adelaide C.
Le client n'a pas laissé de commentaire.Lester W.
Very convenient and good value. Agent was quick and helpful.Rod W.
I had to clean the floor before use so my load (furniture) was not excessively soiled.Timothy A.
The girl that checked us in was fast, thorough and friendly. The gentleman at the end was also friendly, fast, and efficient.Keith B.
Le client n'a pas laissé de commentaire.Brian M.
Le client n'a pas laissé de commentaire.PAUL EDWARD C.
Le client n'a pas laissé de commentaire.GREGORY JOHN W.
The enclosed trailer leaked water from the rain and soaked my couch that I was moving.Bronson S.
Le client n'a pas laissé de commentaire.MICHAEL ALAN N.
Great staffTamara H.
Super friendly and helpful. I left some items behind in the vehicle and they phoned me within 30 minutes. I can't thank the gentleman enough!!michael B.
Le client n'a pas laissé de commentaire.Henry C.
Le client n'a pas laissé de commentaire.Susan K.
Lot man did nothing watched me unhook barely spoke English. Repeated himself trying. Give him credit with help.RAYMOND JASON M.
Answer the phone in a timely basisCraig M.
Excellent customer service. Crystal gave us directions that really helped.Ellen D.
Le client n'a pas laissé de commentaire.Theodore M.
Chrystal is extremely professional and helpful!Can H.
No improvement. Everyone polite. Easy, affordable, convenient, very good service.Nancy C.
Le client n'a pas laissé de commentaire.Greg S.
Le client n'a pas laissé de commentaire.Rebecca H.
Le client n'a pas laissé de commentaire.Jay O.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Kevin L.
Le client n'a pas laissé de commentaire.Jaibie B.
Le client n'a pas laissé de commentaire.Terry M.
Equipment is always readily available.William P.
I just completed my second rental there in the last 6 weeks. Both times it seems the only person ever working is the female manager. Looks like she does everything. Which i think causes a lot of sitting around waiting for the customer. This last trip I was less than an 1/8 of a tank away from filling to where I received the truck. Cost me 30 $. Absolute BS. I get truck at 1/4 of a tank so I have to fill up immediately and then again before I drop off. I drove less than 50 miles... going in today to talk to the gal. If nothing is changed this will be my last Uhaul rental and will not recommend...not to mention waiting in line for 20 minutes when I returned vehicle and finally just leaving because this location doesn't care to staff properly.Joseph P.
Le client n'a pas laissé de commentaire.Trenton E.
Le client n'a pas laissé de commentaire.Jessica A.
Le client n'a pas laissé de commentaire.Donald B.
The staff was super friendly and helpful! I will use this location again, and recommend family and friends.Heathermarie J.
At pick up there was one person working. She was most helpful and knowledgeable but early mornings are a heavy time and it appeared she could have used help to handle the number of pick ups.ROBERT BRIAN C.
The employee was wonderful. When we dropped off, he was dealing with a very disgruntled customer (4 in the family) and he stayed so calm and patient. He did a great job.Scott L.
Le client n'a pas laissé de commentaire.Lester W.
Le client n'a pas laissé de commentaire.KENNI DALE M.
Everyone was friendly and very helpful especially the lady who helped me. Thanks so much!Jaclyn E.
Great service!mike B.
Le client n'a pas laissé de commentaire.Julie S.
Le client n'a pas laissé de commentaire.Gregory S.
Manager Crystal Spencer was extremely helpful, very competent, and a pleasure to work with.David T.
Le client n'a pas laissé de commentaire.Amber M.
Le client n'a pas laissé de commentaire.BRAD P.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Josephhenry Z.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.Bryan P.
I can always depend on this uhaul location to give outstanding service. The equipment needed is always ready and available.William P.
Everyone is amazing there and help me regularly!!Julie S.
Le client n'a pas laissé de commentaire.Nathaniel D.
Le client n'a pas laissé de commentaire.Samuelarthur S.
I need somebody to contact me. It look like I was charged 14 $for gas but I had just filled it up to the level that was required which was 1/4 of a tank the person who checked it and did not mention that I was under on the gasAdam J.
Le client n'a pas laissé de commentaire.Carol H.
The woman that helped me was awesume. super helpful and got me in and out quickly. I will use this location again for sure!SAMUELARTHUR S.
Told me I owed 115 I don't believe that I feel I was robbedNAOMI MARIE S.
The women working was great, pleasant and got me in and out. However, I returned the trailer after hours. The web site wouldn't acknowledge my my account, when it finally did it stated I had no recent or existing reservations. I called the 800 numbers waited on hold for 45 minutes so finally left the store. When I got home, another 20 minutes, a women finally answered. She was very nice, took a minute, sent me a link and I checked out. After a long day this was terribleBruce N.
Love this Uhaul. They are easy to work with, are on top of things and are efficient. Works great for our business. Merci.Kyle W.
Fast service with pick up and drop offBradley D.
The tires were so bad on my rental truck, I could not drive through the snow. There was no traction, and I had to pay a tow truck to get me out of a short driveway, which caused a two hour delay in my moving plans. I was told afterward about a five dollar tow option I should have been offered (but was never offered). Very unhappy that my 89 $truck cost me 240 $due to very bald tires.Thomas S.
Le client n'a pas laissé de commentaire.Daniel Q.
Glad to be able to pick up close on less than 24 hr noticeChristopher R.
There was only 1 person working when we were there to pick up the trailer and she had to clear snow from everything. She was very pleasant and easy to work with.Mark S.
Fast, efficient, and effective...was in and out in no time and on the road to moving.Justin M.
We would just like to say our experience was fantastic at this location. No matter the conditions and what we needed we were takin care of asap. Manager Crystal definitely deserves kudos for the great customer service. So thank you for making our move that much more smooth.Andrew S.
Le client n'a pas laissé de commentaire.Patricia K.
I couldn't believe how easy it was to reserve, rent and pick up a moving vehicle in the same day! Customer service is stellar! Professional, knowledgeable and courteous. I highly recommend this location!JANINE MARIE D.
Le client n'a pas laissé de commentaire.Emily K.
I have rented from the U haul on Plainfield NE for a couple years now because the two employees ( a woman at the counter and a man who installs trailer hitches ) are extremely pleasant and great at their jobs! It doesn't take much time at all to get what I rented and leave. I will not use another location!!david K.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Glenn M.
Swift and excellent service picking up and dropping off!Rachel R.
Le client n'a pas laissé de commentaire.Barbara O.
Le client n'a pas laissé de commentaire.Thomas G.
Everything was great! The young lady that helped me was more than helpful on the pick up and drop off.Barry K.
Le client n'a pas laissé de commentaire.Shirley G.
Le client n'a pas laissé de commentaire.MATT S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!