Le client n'a pas laissé de commentaire.WILLIAMCHARLES C.
Customer Reviews for U-Haul Moving & Storage at Plaza Trail
Pour nous contacter
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.KEVINJOHN H.
Personell were very friendly an accommodating. Missy went out of her way to find us a truck to go out of town on day requested. Thank you for all your help.delilah J.
Le client n'a pas laissé de commentaire.CHARLIELUTHER J.
Le client n'a pas laissé de commentaire.MICHAEL K.
I was charged an extra $9,5 for fuel. I filled up the truck at Kroger before I returned it. Topped it off. It showed full when I pulled up to return the Truck. The representative never went over the truck, fuel settings, nor charges with me. I have the receipt from Kroger if needed. I feel I was over charged for gas. Dennis RoebuckDennis R.
Staff were friendly. Nothing neededVALERIEJENNINE G.
Le client n'a pas laissé de commentaire.AUDLEYNORTON D.
Le client n'a pas laissé de commentaire.Nir H.
Cleanest, nicest truck to date. Friendly, patient, and helpful staff. Helps make moving stuff a little bit easier and is greatly appreciated.Michael B.
Absolutely awful experience. I was given a truck that had a replaced catalytic converter so it was super loud. Then the door wouldn't lock on drivers side. The white guy with the beard was extremely rude about it saying nothing was wrong with the truck. I had to bring the truck back and this was a horrible inconvenience. Beyond that I'm in customer service and this is some of the worst service I have ever received.Mikaela M.
I never had any problems in the past with Uhaul but the 15 foot truck I rented for a few hours the battery died on meKURTISMARSHALL P.
Plenty of available trucks, trailers and equipment, in addition to very flexible rental options and scheduling.ALPHONSO L.
Things were good. Everything was simple and smooth. MerciKIRSTIE H.
Le client n'a pas laissé de commentaire.BARRY W.
Very helpful.BARBARAW G.
One of the four tires on our auto transporter was bald, with steel belts showing through. I would like to think that these units are inspected when coming in. We had to have roadside replace the tireRALPH D.
Easy efficient turn in..Mark W.
Le client n'a pas laissé de commentaire.MATTHEW M.
Was very pleased with the customer service at this location. I requested an appliance dolly, but they did not have one available. They then found another location near by that did and i was able to go to that site and pickup quickly. MerciBRYAN N.
When I picked up the truck, the check engine light was on. I was told â€œpull over if you feel unsafeâ€ instead of being given a truck that was in good working order (they had 4 other 20' trucks on the lot). I was never offered the $5 safe move add on. This caused issues down the road.RAINER A.
Le client n'a pas laissé de commentaire.BREANNA C.
Le client n'a pas laissé de commentaire.TAYLOR W.
Le client n'a pas laissé de commentaire.KEITHN R.
Le client n'a pas laissé de commentaire.MICHAELSHANNON O.
The whole process went very smooth. Customer service was very friendly and helpful snd she was pleasantLAVERNEDENISE G.
The employee (I've forgotten her name) was incredibly lovely and friendly. What a pleasure to do business with. We'll be back to this uhaul when our next need presents itself.AMANDALOUISE E.
My experience was great! The young man who helped me went over all the instructions very quickly and made the process simple. My return was quick and simple. I highly recommend this location.CELESTECHERYL P.
Le client n'a pas laissé de commentaire.HUGHBRENT L.
The website is a POS tried to make account and when entering verification code tells me session has timed out. The quote said I could have for 6 hours, conformation said 2 hours, lady on phone told me 6 hours, when picked up only had for 2.MARKALLEN H.
Excellent service and the employees were extremely helpful!MICHAELTHOMAS W.
Le client n'a pas laissé de commentaire.DAVIDELI B.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.ANSON R.
Le client n'a pas laissé de commentaire.WENDYYVONNE S.
Le client n'a pas laissé de commentaire.LEYDI C.
Le client n'a pas laissé de commentaire.fenedia R.
Le client n'a pas laissé de commentaire.Thomas G.
Le client n'a pas laissé de commentaire.SHAWNMICHAEL P.
Le client n'a pas laissé de commentaire.FREDERICK B.
Don't change anything, you hit it out of the ball park. Very helpful from start to Finnish ðŸ'ªðŸ»ðŸ˜ŽðŸ»ðŸ--ðŸ»MARLAN S.
Le client n'a pas laissé de commentaire.Cherita L.
I would and wouldn't the trailer I had leaked and some of my boxes got wet. Also i payed for two extra days that weren't needed or even close to needing and I was told that they were not refundable at the turn in location. There's more but I'll leave it at that. Key is, a lil kindness goes a long waysCARROLLWILLIAM P.
Good!SAMUELLEANDREW W. | Premières impressions
Complicated online truck return process after closing for non technology savvy. my phone was slow, i had bad connection and i struggled to follow the steps. However good service though. Merci.NAKALWELEA O.
The confirmed equipment was not available even after reconfirming the day before the rental which negatively impacted our move. There was no compensation for U-Haul not living up to their commitment - take it or leave it. Willie was courteous and pleasant. The truck was clean but well used. Part of the dashboard was split with loud rattling. There was horrendous ear splitting noise when driving at higher speed. The truck needs repairs.David S.
Le client n'a pas laissé de commentaire.JOHN B.
Excellent service à la clientèle.WILLIAMFRANK C.
Le client n'a pas laissé de commentaire.JORGE M.
You guys do not have to improve anything you guys over there was knowledgeable, courteous and very friendly. You guys done an excellent job. Merci.JEFFREYHOWARD H.
Le client n'a pas laissé de commentaire.NOELE P.
Le client n'a pas laissé de commentaire.ROSA Z.
Le client n'a pas laissé de commentaire.KENNETH H. | Expérience générale
Le client n'a pas laissé de commentaire.JOCETTEMARIE L.
Le client n'a pas laissé de commentaire.DANNYMAR L.
S. Plaza U-Haul has the best customer service ever!PALMERCORKER Y.
The customer service was very excellent from checking in to the employees hooking the trailer to my truck. Keep up the good work.CARLOSRITO R.
Le client n'a pas laissé de commentaire.SUSANF C.
Le client n'a pas laissé de commentaire.JEFFREYBRIAN J.
Le client n'a pas laissé de commentaire.James A.
The staff was very helpful.EDWARDA S.
I tried to return the equipment I did return it but the computer wasn't working and I tried to call to let someone know I was returning the equipment couldn't get no answer until the next day on Monday was yesterday and I did not want to be charge for a extra day of having the trailer so that's why I was trying to get in touch with someone so I don't have to be charge it was poor service trying to get in touch with somebody to try to go through on the return the Internet service wasn't working at all so I do not want to rent from that location anymore just because of those qualities I just don't want to be paying for something that I'm trying to return on time deep rental equipment number is HO3317N I returned the equipment at 5:45 and pick the equipment up at 1:59 so I was trying to return it before the date of the four hoursBOBBIE C.
Le client n'a pas laissé de commentaire.joseph D.
Le client n'a pas laissé de commentaire.MICHELLEDENISE H.
Le client n'a pas laissé de commentaire.RONALD B.
Le client n'a pas laissé de commentaire.REGINALDMADRO J.
Le client n'a pas laissé de commentaire.Matthew S.
The front desk lady rolled her eyes at me when I said I had one more question to ask (it was only the second question I was going to ask her), so that didn't feel great. Otherwise, this location was very helpful!Kay R.
Le client n'a pas laissé de commentaire.Andrea C.
Le client n'a pas laissé de commentaire.Carvas H.
Le client n'a pas laissé de commentaire.epimenio H.
Le client n'a pas laissé de commentaire.SUSAN T.
Best ever!AJIBADE O.
Le client n'a pas laissé de commentaire.JOSEPH F.
Le client n'a pas laissé de commentaire.Tonya N.
To make a local move it cost me over a hundred dollars. Spent over a dollar per mile. I was told the tank was full but it wasn't. Way too expensive just to move one piece of furnitureASHLEE R.
Le client n'a pas laissé de commentaire.Troy P.
Le client n'a pas laissé de commentaire.MICHAELJOSEPH M.
Nothing everything went wellBETTY J.
Le client n'a pas laissé de commentaire.Steven B.
The lady who I believe is a manager was very loud and rude when she entered the establishment. She vented in front of myself and another costomer regarding a previous customer parking in an unauthorized area. She then proceeded to call the customer and left a very pointed message urging him to come or he would have his car towed. This message was also left in a very loud voice which also showed her irritation. She never greeted the staff or customers. The gentlemen working were very pleasant and accommodating even down to the gentleman who checked my truck back in. It is a shame that that this woman chose to show her frustrations like that and is in leadership. She definitely needs training or a new assignmentCATWANADIVITA E.
State mileage costs upfront. I wasn't told I'd be paying for mileage.BRYANT H.
Le client n'a pas laissé de commentaire.DARNELL P.
Le client n'a pas laissé de commentaire.TROYDONOVAN S.
Le client n'a pas laissé de commentaire.AARON E.
Just keep on doing what you're doing well. Everything was ready and our reservation was easy to make. The folks at this location were pleasant and courteous. Thank you for a great U-Haul experience. :)Ann V.
Le client n'a pas laissé de commentaire.Nicole F.
Le client n'a pas laissé de commentaire.ABIUD G.
Le client n'a pas laissé de commentaire.ELLEN M.
Le client n'a pas laissé de commentaire.ROBERTAMCCLURE K.
Le client n'a pas laissé de commentaire.Christopher S.
When ordering truck online, the price was completely different from when I picked up the truck at store due to the online service didn't tack on the mileage, which I did not like and when I got the truck it had a check engine light on and the truck stalled a few times, I would like to be reimbursed half or something, wasn't a great experience.Isaiah P.
Very pleased with the selection and service.SERGEYN Z.
Nothing. The customer service was amazing.JAMESANTHONY P.
Le client n'a pas laissé de commentaire.NANCY L.
This location's great! I've rented from this location twice and the customer service was always excellent and the rental process was easy as smooth sailing. I definitely recommend this location for rentals and if you need any of the essentials needed for moving.Savannah W.
Le client n'a pas laissé de commentaire.Jacob C.
The location was fgrwat with great customer service. However the trailer needs some repairs. Tie down d-ring was missing. The side rails were different from each other on each side. The right side lower rail was separating from the wall. Trailer needs an overhaul or decommissioned.JOSHUA S.
Good, helpful folks that explained everything well.DAVID H.
Le client n'a pas laissé de commentaire.Abigail S.
Service rep was rude and ignorant. He didn't acknowledge me until I spoke to him after he seen me walk inside, only then did he say â€œ I'll take care of itâ€ I know finding quality people is a challenge right now so that's understandable. He did inform me that I went over my miles which I don't understand. I picked up the truck drove to my storage place, back to my house and then to Va Beach. My storage was in Berlin, I didn't get lost, I didn't drive anywhere other then the 2 destinations but somehow exceeded the allotted miles. I was charged extra of course but wasn't given credit for the extra gas which was considerable. I have always used U-haul in the past but I will be looking for other options next time.Angelo S.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!