Le client n'a pas laissé de commentaire.Steven J.
Customer Reviews for U-Haul Moving & Storage at Plaza Trail
Pour nous contacter
Virginia Beach, VA 23452
(3 blocks behind Sams Club off Va beach Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Free food gift cards 🤷🏿â€â™‚ï¸🤣MALCOLMDARRELL T.
Le client n'a pas laissé de commentaire.Natalie G.
Le client n'a pas laissé de commentaire.Raymond B.
The mobile app does not always work at this location. Please post 800 number on building cos even wifi doesn't work sometimes and calling to return vehicle after hours is a must.Emely R.
The front desk representative Raheem was very polite, direct, and inviting. The rest of the staff were amazing and helpful also. I appreciate the exceptional service given at such a stressful time, they made my experience more successful than anticipated.LaToya S.
Nice clean lot / easy to drop off etc.William C.
I had a very bad experience with U-Haul. I reserved the truck a month in advance. Called to confirm my reservation the day before pick up and was informed that I was all set. An hour later I received a call from U-Haul stating that they had overbooked and that the truck that I had reserved was no longer available. How could this happen and why did I get bumped off the list? Anyway, I had to settle for a much smaller truck and it was about 15 or more miles away that I had to travel to get the truck. So, thanks to U-Haul I had to settle for a much smaller truck along with additional mileage and in addition making two trips instead of one. I really feel like I was scammed because my original pick up location was only a mile away. Not a happy camper.Ronnie Q.
Simple, quick, efficient. U-Haul has been and continues to be my choice.Steven B.
Drop off went very well and quick despite the torrential rains and thunderstorm we were experiencing.Rick E.
Personnel amicalWinston C.
Le client n'a pas laissé de commentaire.John D.
Le client n'a pas laissé de commentaire.Gray E.
Get rid of self check in via webpageChristopher H.
Le client n'a pas laissé de commentaire.ROBERTWILSON B.
Le client n'a pas laissé de commentaire.KEVINWILLIAM P.
Employees were very helpful and friendly. Service was quick.Christopher M.
Le client n'a pas laissé de commentaire.Nabil T.
Capture all of the personal information needed for the contract when the reservation is first made to make pick up a bit quicker.Robert S.
When something is reserved make sure the item is available for pick up at the place and not some other store. This will make a customer happy and satisfied.Alberto D.
Outstanding service, great staff.BRIANLEE W.
Le client n'a pas laissé de commentaire.Kristyna V.
Computer systemMaurice J.
The online web site for checking equipment in was not working correctly. I have had issues before, so wasn't sure if this an ongoing issue. I contacted Uhaul customer service and did online chat. The issue was fixed and I was sent a receipt the following day.Christopher L.
Le client n'a pas laissé de commentaire.Gail B.
Le client n'a pas laissé de commentaire.Beverly A.
Le client n'a pas laissé de commentaire.Terrance V.
Please, It's the diy of the whole experience that can't possibly be the means of the uhaul corporation in this year 2022 (inspect vehicle yourself, suffering at the the platform uhaul uses for customer transactions. UNACCEPTABLE. I can not imagine that uhaul requires all its patrons to inspect and photograph a vehicle with substandard digital implementation. My elderly neighbor and soon, myself, will require significant accommodation in such a process.Hollie J.
Was charged a $20 after hour fee even when I dropped it off on May 1 and didn't need to have it back on May 3.Norma P.
Le client n'a pas laissé de commentaire.Paul S.
I would not ever recommend Uhaul to anyone. We reserved a 26' truck for our move to FL weeks in advance and was informed the afternoon before pick up that they had none that size available. Instead they gave us a 20' truck and a trailer. Our things did not fit of course and we had to leave some things in storage. So now not only do I have to pay for a storage unit, I have to come up with a way to go back to Virginia to get the rest of our things. I am thoroughly upset and would never depend on Uhaul again.Jason N.
Unable to follow the after hours check-in procedure as the website would not come up with multiple attempts.Bob R.
I bought a lock from them which did not work, we lock up the storage unit came back to put more things in it, try to unlock the lock, it would not open, and the key broke off. I went back to them to let them know they sold me a bad lock. I gave them the lock and keys, and they refuse to give me a new lock or any money back, Not happy with them at all!rose L.
Le client n'a pas laissé de commentaire.Frank G.
I was charged for fuel that I didn't use and for damage I did not cause!!!Franklin G.
Le client n'a pas laissé de commentaire.Damon B.
Le client n'a pas laissé de commentaire.tom L.
Le client n'a pas laissé de commentaire.DALE S.
The associates were great. The only issue I had was with mobile check in, which was not their fault at all. I was asked to provide a passport or a lease for an in town rental during the mobile check in process, which never happened before. I ended up having to go into the store to be taken care of.Melinda M.
Le client n'a pas laissé de commentaire.JEREMYDAVID L.
Super customer service. Quickly waited on & knowledgeable staff. We've rented from them twice & both times we were extremely satisfied.Kerry P.
Le client n'a pas laissé de commentaire.Alexis R.
Le client n'a pas laissé de commentaire.RAKIMSHABAZZ R.
the mother daughter duo that worked there we EXECELLENT!! What GREAT customer service!LIZ V.
Le client n'a pas laissé de commentaire.Betsy S.
Nothing to improve.Avalon G.
Fast and easy turn in.Nathan D.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.WADE M.
Friendly and Helpful. Will be my first choice again next time.David H.
Truck and trailer were excellent- no problems whatsoever there. The people at the location all seemed to hate their jobs and weren't the friendliest.Sophia H.
Le client n'a pas laissé de commentaire.Morris C.
I requested dolly and furniture pads, And DID NOT receive them. On my invoice I stated I did not receive them, and was still charged.Susan D.
Vehicle was clean and well maintained but just old. Doors are hard to close. Vehicle needs to be retired perhaps. Staff is great at this location.Robert P.
Le client n'a pas laissé de commentaire.Maximilian C.
Le personnel était amical et serviable.Ronald S.
Le client n'a pas laissé de commentaire.Jeff G.
Excellent service à la clientèleShane S.
Le client n'a pas laissé de commentaire.Carl K.
Le client n'a pas laissé de commentaire.Ryan G.
The truck we rented smelled like it was burning a belt as soon as we turned on a/c. We instead had to run with the windows down in 90+ degree weather. We decided to bear it since we were limited on time. When telling they attendant, his remark was to tell me the full total for the entire purchase. Not the best experience.Timothy M.
The building looks rundown and the floors need to be cleaned and waxed. Overhead lights were burned out.STANLEY W.
All aspects of transaction were painless and easyKevin M.
Make the mobile app more iPhone friendly, it didn't work for checking in.Scott G.
Quick in and out. Good truck. Raheem checked me back in quick and smooth. Very nice.Dan C.
Le client n'a pas laissé de commentaire.Kyle M.
Le client n'a pas laissé de commentaire.James J.
Quick and efficient. Although, I don't understand why I have to use my cell phone to give UHaul copies of my drivers license.David R.
I would have given a 5 star but when I dropped off the trailer, instead of U-haul un hooking & parking the trailer where they wanted. they had me back the trailer into a rather tight location. Not every one who rents a trailer could've done this.Samuel M.
Le client n'a pas laissé de commentaire.Angela I.
Le client n'a pas laissé de commentaire.Stephen D.
Nella was AWESOME! So friendly and nice.Nicholas W.
Great customer service and fast.stephen K.
Le client n'a pas laissé de commentaire.joseph W.
Staff was very helpfulJeffery S.
Excellent customer service!Brian B.
The workers were excellent and helpful. Thank you both of them.Sandra R.
Next time U-Haul moves a reservation they should comp the customer for the mileage difference from moving from the service center closer to their home. Just saying!Cheryl R.
All of the staff provided excellent customer service, professionalism, and support. Merci.Janelle S.
Le client n'a pas laissé de commentaire.Veronica G.
Le client n'a pas laissé de commentaire.Vera M.
Le client n'a pas laissé de commentaire.Douglas H.
Le client n'a pas laissé de commentaire.Samantha M.
This is the 3rd time in a month that I have rented a moving truck and now the pick up truck. We will use this location more in the future.Christine S.
What was said and what was on paper were not the same.Corey H.
Le client n'a pas laissé de commentaire.Sean S.
More parking spaces for customersTheresa M.
Good experience only wish they took more time to explain drop off procedures like downloading the haul appMarsha S.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Lydia J.
Le client n'a pas laissé de commentaire.Roger E.
Le client n'a pas laissé de commentaire.Matthew L.
Truck's visor was broken. I really didn't care about that, but someone using the truck in the mornings or late afternoons, might have use for it. Check in seemed redundant, because it did the same thing I had to do while I reserved the truck online. The agent that was on duty when I brought the truck back (White man with beard) asked for the keys to check in, then went outside to move trailers while I stood in the store .... ... just waiting. NOT COOL!Bernard N.
Le client n'a pas laissé de commentaire.William S.
The van was really dirty inside and smelled of cigarette smoke. I cleaned the interior before starting my trip. Otherwise it was a good vehicle.Teresa H.
On site customer service went above and beyond to make our experience great.Larry D.
Helpful, efficient team memberYvonne D.
The entire U-Haul team was amazing at this location. The customer service was excellent. Everyone that helped me was respectful and bent over backwards to help and meet my needs. I wanted to give a shout out to Willy, He went above and beyond in all areas. The boxes I picked up were ready to go on time and in perfect condition. I had to reschedule box pickup and drop off because of external circumstances several times. Willy was there to accommodate every time and was extremely professional! He needs a promotion or some kind of recognition for what he does. Great job to everyone! Sincerely - Jeff ZegersJeffrey Z.
Good!SAMUELLEANDREW W. | Premières impressions
Le client n'a pas laissé de commentaire.KENNETH H. | Expérience générale
Excellent customer service! Thank you. Mr Willie - thank you sir!Eduardo G. | Premières impressions
Le client n'a pas laissé de commentaire.Patrick F. | Premières impressions
Le client n'a pas laissé de commentaire.Robert W. | Expérience générale
Le client n'a pas laissé de commentaire.Robert W. | Premières impressions
The storage facility is not secure. No fences. No cameras.jack l. | Premières impressions
Chauntel and her crew always go above and beyond! They have been an integral part of my relocations and they are definitely the reason this facilty provides top notch service!William R. | Premières impressions
Chauntel and the crew at this facility located at South Plaza has always been professional and thorough with my moving needs!William R. | Premières impressions
Le client n'a pas laissé de commentaire.Edward N. | Premières impressions
(i'm embarrassed I cant recall their names) both staff working on March 26th 2019 went above and beyond to accommodate me in vacating the box of homeless family's stuff. Merci!Darlene K. | Expérience générale
The first 3 times I called, I was placed on hold for 20 min. & no one picked up. Staff was not helpful/friendly in trying to arrange pickup for UBox. Lack of effective communication between employees.Hayley P. | Expérience générale
I did not go there myself however I subcontracted from moving help.com. I had arrange for a trailer in the morning and one was not available till the afternoon. Not a huge deal but not what I was expeEmily L. | Expérience générale
Great customer service!KAREN M. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!