Customer Reviews for U-Haul Moving & Storage at Quartermaster Plaza

1628 évaluations

2990 S 20th St   Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

(215) 468-2014

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 468-2014

2990 S 20th St
Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

Services dans cet établissement :

Location Hours

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

No one present? No direction given. Terrible.

Peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANITA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM H. 
Évaluation :
1

Reserved the appliance dolly with a trailer when arrived I was informed that they did not have an appliance dolly and best they could due was a utility dolly witch we were unable to use

FELIX R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
3

Had problems with the elevator other than that things were good everyone should be offered a card

William G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAMADOU B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD C. 
Évaluation :
2

Uhaul gets an A+ for consistency with employees. I find them all to be sorely lacking in communication skills. They really just need to be able to say “Are you returning?, Ok, let's go help you” instead of mumbling at three people waiting and then walking outside while talking to their friends on speakerphone.

Kevin A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FAJR P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

YING Z. 
Évaluation :
1

This was the absolute worst customer experience Ive ever had. too many issues to even write here! and still waiting on management to call back to address these issues 2 months later

brenda M. 
Évaluation :
5

Individual was very dry and stand-offish

bruce D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olivia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
2

Trying to utilize the app is cumbersome and ended up not working. Had to go inside and the agents tried to help but were also less than interested in figuring out why the app wasn't working. You want to have an app, then make it work! It takes over a half hour to go through it. Not convenient.

Stacia S. 
Évaluation :
5

Always an excellent experience for me with U-Haul

EVONE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELENA S. 
Évaluation :
3

They made the return process very difficult. No one wanted to receive the van

JONATAN M. 
Évaluation :
1

They didnt tell us it was a button i had to press uhaul maint it seem like the transmission was slipping but the whole time it was a simple button that nobody told me about the breaks seem like they was gone

TIAIRRA B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MAX P. 
Évaluation :
5

The men that work there is very helpful

CALVIN H. 
Évaluation :
2

Need more than1 employee at check in. Waited 40 minutes and I was preregistered. I was expecting to get there and drive away with keys already in the van. If a customer preregisters. what's the point of waiting in line with everyone else?

laurence S. 
Évaluation :
4

There was a glove, snickers and doritos on the dash in the van. And the turn signal was clicking very fast (I assume it was out) I go to this location because it is close to me but am currently looking for an alternative provider

OLIVIA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

marcus J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TORRENCE C. 
Évaluation :
3

The check out was cumbersome. What if someone doesn't have a phone. Prefer to just be checked out at the counter.

Charlene S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALISHA J. 
Évaluation :
1

Only one employee was working and I had to wait over a half hour to pick up. Employee was very helpful and this doesn't reflect poorly on him at all, just the company. He was hustling and doing the best he could. When I returned the vehicle, two employees were working. One didn't have a mask on at all and the other had his on, but his nose hanging out. Not going back there.

Megan B. 
Évaluation :
3

The steering wheel was very sticky. The person at the counter was very helpful.

Mark C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helena S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALISHA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OTHELLO B. 
Évaluation :
1

Truck reservation cost increased with no notice and no way of changing it. Ended up paying hundreds more than planned.

Kathleen Bennett T. 
Évaluation :
5

The turn signal lights weren't working. On right side. Everything was fine other than that

CAROL W. 
Évaluation :
3

storage unit reserved online was not available to rent the very next day. Door was broken and contents were still inside storage unit

Alex N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
5

Nothing it was all good

marvin E. 
Évaluation :
5

Steve was so nice and helpful

GLORIAMARIA R. 
Évaluation :
4

Windshield was dirty, no wiper fluid

OLIVIA C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
2

I rent from Uhaul 3 to 4 times a month for work, at various locations around my city. This one is the worst by far. They are however the only location open on a Sunday so I had little choice. This last experience was less-than acceptable. Open at 9? Great, I show up 8:55. The employee intending to open the store shows up at 9:25. Doesn't necessarily start us off on the right foot. Now I'm late because of uhaul, again. The truck itself (26') was “ok.” Somewhere between clean and dirty, somewhere between well-tuned and broken down. Upon returning the truck I was told by an employee (with his Covid mask under his chin) that I HAD to do a self check-in, on my phone. I apologized and told him that I did see in the digital “paperwork” it was recommended but not required. He said it is now the way it is done. When I apologized again and told him that I didn't have my phone with me and that I drop off at many other locations and am not asked (dismissively and disrespectfully) to do it myself, he said something about me “reading the signs” (none of which indicated that I'm required to do a self-check in, by the way), told me where to leave my key and walked away. It was so unprofessional, and frankly, clear that at that moment, he just “didn't feel like doing it.”

Matthew Z. 
Évaluation :
1

Wanted truck back before the daily rental period.concluded and charged me extra money for gasoline. I'm looking to talk to Bureau of Consumer Protection

JOSEPH L. 
Évaluation :
5

Keeping up with uhaul confort driving vehicles make it worth all the while of renting. thanks, arlingtonloyd6@gmail.com

ARLINGTON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL C.  |  Expérience générale 
Évaluation :
5

The two gentlemen Ash & Mitch that took care of me were very, very professional, knowledgeable, courteous explained every specification in detailed & clarification. These two gentleman are a definite asset to the u-haul company. Their demeanor in PR business are excellent. I was very pleased! Thank you

Vincent T.  |  Premières impressions 
Évaluation :
1

The worst experiene I have ever received from Uhaul. First of all, no one was wearing any mask, and the agent was facetiming with his girlfriend while i waited for more than 5 min until I complained to make a scene. I called the complain line of uhaul no one helped. I am left with help here in the review

YOUSSOUF D. 
Évaluation :
1

My husband has a thick Spanish accent and felt that the attitude of the reps who assisted him while picking up the Uhaul Truck on 1/17 were very rude and he felt he was treated with racial bias. When he went back to pick up the tow dolly on the 1/20/2021, he was exposed to the same negative attitude.

BERNARDO L. 
Évaluation :
1

The disrespect and the miss use of my belongings or I had to trash everything I owned due to rat infestation the inconsideration of my belongings the inconsideration on how I had to handle things on my own it’s just respect and honor loyalty the hours you kept me there to do my own work instead of helping me I do not recommend your facility at all I am very unhappy and you left me at a convenience Let that to me to correct the same convenience

ANNAMARIE S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kijan M.  |  Expérience générale 
Évaluation :
1

No one ever wore masks when I was in the office, or they put them on as I walked in. I moved all of my items out the day my next payment was due, but they would not let me end my lease because I didn't provide 24 hour notice. I understand that those are their terms, but they were able to end my lease and chose not to so they could acquire another month's rent. I confirmed this with corporate. Also, I had to come back from over an hour away to remove the lock a month later. Now, I'll make sure I never use Uhaul storage again because I'd rather pay more and have better customer service.

Angelo M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan m.  |  Premières impressions 
Évaluation :
5

This wash my second retro to this location and both times they were just so nice and helpful. Had a bad experience at the location on 12th St so was glad to return to this location. They were more than helpful, very knowledgeable and just so kind. I would HIGHLY recommend this location.

Cathrine E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELLE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rasheedah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCES W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KIMBERLY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PETER M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kijan B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JAHRIUSSA A. 
Évaluation :
1

Neither the furniture dolly or the utility dolly or any of the furniture pads were on the truck when I picked it up which I didn't realize until I got it to my location.. It was completely empty. I did not have the time to go looking for it as there was a snow storm coming. I was under the impression that it was going to already be on the truck when I picked it up so when I go to my house and opened up the back there was nothing in there. I was very disappointed.

Bernadette A. 
Évaluation :
5

Tank was on empty but I was told before rental and they gave me a discount. Employees were very helpful. Great truck

GERALD P. 
Évaluation :
5

At drop off, the sign said to wait for an attendant if it was operating hours. I was dropping off at operating hours and waited for 7 minutes inside of the vehicle before going into the office. There were 3 people working and 1 was serving someone while the other 2 were just sitting there. No one came out to check in my rental. The sign outside should read that I should go inside to return my rental if that's what's going to happen.

Lily D. 
Évaluation :
1

Y'all are terrible

JEFFREY D. 
Évaluation :
1

I had a horrible experience and this location was terribly unorganized. I called the day before moving out of my U-box to confirm its location and that I would need to access it the next day. When I arrived the next day, the man at the front desk was on his phone the entire time. It took over 15 minutes for them to find the number of my U-box and then I was led to the warehouse. They did not know where my U-box was and had no record of where it had been placed. I had to look for it with an employee for over 30 minutes. When we found it, it was inaccessible. The employee had to call someone from the front desk to bring the keys for the forklift to move the box that was blocking the door to my box. We then waited for another 15 minutes. Once my box was accessible, there was a metal bracket screwed in to prevent anyone from opening the door. I had not requested this or ever been told this would be done and the employees didn't have a screwdriver. We then waited another 30 minutes before an employee pried it off. To top it off, they never recorded that I moved out of my U-box and was charged an extra month of rent. I only had an hour reserved at my apartment building for the freight elevator and missed it because of this location being so unprepared and unorganized. I will never recommend anyone use a U-box from U-haul.

Samantha F. 
Évaluation :
5

Everything is perfect

Kosta B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

jhalil G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRENDAN T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

stephen w.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MALAK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanne V. 
Évaluation :
1

The associate was rude, lazy, and not helpful at all. He should not work there. And I was over charged that I am disputing on my credit card.

Anthony D. 
Évaluation :
5

Make sure everything clean

WILLIAM L. 
Évaluation :
5

Good customer service

JOSEF O. 
Évaluation :
4

Uhal desk worker wasn't wearing mask appropriately over his nose but other than that, experience was easy and the customer basically does everything themselves which is efficient.

Nicole M. 
Évaluation :
5

Propre

perry W. 
Évaluation :
2

I booked a truck online and it still took nearly 30 minutes to get everything completed in store. Although I checked the exterior of the truck and submitted pictures where things looked different, when I got to my home and opened the back door, the inside was soaking wet and I had no choice but to use it as I had paid for movers . When they were done loading the car, the door would not close and I had to wait nearly 2 plus hours to get roadside assistance as I couldn't drive away to my bed home since the back door was open. I ended up having to cancel the movers waiting for me at home and was out of 200 $as a result of renting a truck that likely should have been better inspected to ensure that the pulls were on the track â€"something that a customer would likely not be able to catch. Overall my move had unnecessary stress and loss of money, plus having to move furniture on a bad back myself due to a faulty truck and so I would not use U-Haul again ever .

JANELLE L. 
Évaluation :
5

Service was very efficient and person that rang me up was fast and friendly . Very happy with service. Super easy and will highly recommend

NICOLE F. 
Évaluation :
1

I was double billed and the location hasn't responded to my complaint.

MICHAEL S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angelo M.  |  Expérience générale 
Évaluation :
1

Terrible customer service. I did an electronic check out and declined additional coverage. The coverage was added at the local branch when I picked up. I was not informed. I called 3 times to complain. The first time I was told to call back. The second time I sat on hold for 20 minutes and hung up. The third time I was put on hold for 10 minutes. Some one picked up the phone, took some information, and then put me on hold again. After 10 minutes, another person picked up and told me that the original person had to 'run out'. The new person said he couldn't help me and that they would 'call me'. Take a guess...do you think anyone called?

JOSEPH C. 
Évaluation :
5

only thing I didn't like, the car had a strong cigarette smell

WESLEI D. 
Évaluation :
4

Pay attention to the return times. I was charged for a 2 day rental when I only had it for a day. However, after I went back, Andrew corrected the error and everything is good now.

KEVIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LONZIE B. 
Évaluation :
5

This is my 3rd or 4th time using U-haul and the first time was the ONLY time the 24/7 Ride Share actually worked and the keys were in the truck. What's the point of this service if it never works. I always have to go in and pick up the keys. Normally I don't mind but I requested this option this time because I was leaving early before U-Haul opened. I was then forced to wait until 9 when they opened to go in and pick up my key. Other than that everything else runs smoothly, except the U-Haul app. But this survey isn't long enough for that complaint. Just wish the services offered actually worked for the convenience.

Christopher M. 
Évaluation :
4

The equipment was clean. But it stopped working and needed a jump...or curbside assistance. We got the jump but it was an inconvenience. Also I know we are in a Pandemic and businesses are closing. People find themselves in the position of having to move. But I noticed your prices have risen. There is no longer a window for mileage. Smh.

SHARON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ira W. 
Évaluation :
3

It could have been more signs to show when my unit was. And more push karts to help me load my stuff.

Cherrelle F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Z.  |  Premières impressions 
Évaluation :
1

The staff at the site on 20th street are incredibly rude and incompetent. Two staff members, Erun and David Y. refused to assist me in setting up the two dolly for my car. Both men cited they "didn't know and it wasn't their job". David said I would have to stay at the site and wait for an afternoon attendant to come and left to "get to his second job". I waited at the site from 11a- 4:30p. WITHOUT help. Erun the counter guy was apathetic and dismissive of the fact no one had been trained or knew how to hook a car to a car tow dolly, yet worked at U-HAUL! This was one of the worst experiences of my life, i was supposed to move that day but because of delays with uhaul I was cost additional money, time, and stress on the 1st day of the year. I have depended on Uhaul for EVERY move, and this move across the country was supposed to be a fresh start. Instead I found staff that basically wanted to sit at the desk, and not deal with customer needs or supporting clients in receiving the proper equipment. I had to take my car to a MECHANIC SHOP to have it properly set up. I am so disappointed, and frustrated by my experience I think David and Erun need immediate dismissal. There is no way you can work at a moving and storage place and force customers to load their own cars. I ended up crying on site from the stress, I have never towed a car and I needed to get from Philadelphia to Ohio and then Pittsburgh while employees watched me youtube and self teach the load the tow dolly. I cannot express enough how HORRIBLE this location is, their staff, and this experience. I would never recommend this site, or uhaul again. It's 2021, there are definitely other moving companies.

Brittany M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lakeya W. 
Évaluation :
3

Why is there even a person behind the counter if I have to do all the work to check in and check out? You guys should PAY me to do the check in/out process. Totally absurd.

JOHN M. 
Évaluation :
3

Very friendly staff, really clean and secure storage. Set up is perfect. The challenge and reason for my rating is that the elevator never worked, three visits at least, even when putting my code in. So I would retrieve our belongings by the stair well which wasn't idea.

Jamie N.  |  Expérience générale 
Évaluation :
5

The experience overall was very good however I did not like how they were not accommodating to my personal preference to the specific van I wanted. They insisted on renting out based on “rotation” rather then the van I asked for that was sitting on the lot.

MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
1

Our rental was reserved in advance for 10:30am, but when we arrived to get it we were told that it would not be available until 12pm due to the only person at the location who was able to process the rentals having left to unload a truck. Worse, I felt incredibly belittled by the employee left up front, who initially said to come by at 11:15, then extended it to 12pm while I was still talking to him, and brushed me off when I was confused and annoyed by why on earth the one person who can't do anything at the register would be left up front, rather than maybe have him unload the truck- or maybe unload the truck when you don't have reservations waiting? I was an hour and a half late on an appointment that only took a half an hour to complete before I was returning the truck to the site. This was entirely too expensive a rental for such a short trip and for the horrible service I recieved there, and I don't plan on renting with you again.

Kayla S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicole Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hakim H. 
Évaluation :
3

I was greeted by a very rude employee. You couldnt understand him and he got frustrated at me cause I was using credit not my pin & transaction kept cancelling. His tone was like he had no time because he was too busy on his phone. Rented equipment left counter brought out my items dropped them on ground, He mumbled truck had less than half tank of gas bring it back w/same, miles out. His demeanor was disrespectful to customer.

Michelle C. 
Évaluation :
4

I had a pretty good experience with you 15' moving truck. I was disappointed in the fact that the truck had almost no gas in it as you can see in the photo I took before leaving you business. And not real happy with the 8 he truck use it should be at least a 12hr window. The 8hrs makes it very stressful getting moved and returning the truck in that short time. Please rethink the amount of time so people can enjoy their move without being stressed over truck return. Thank you Anthony

ANTHONY P. 
Évaluation :
1

This is the only location i will never go to ever again. My friends and family will all be told to stay away from here. I was disrespected over and over again. And so was my father who went to speak on my behalf. They made me pay for my 1st month of storage. After they lied to me and said that that location doesn't do that. Then i looked up at the wall that had a huge sign that said . 1st month free with truck rental. Which i had. So am i happy with your customers service . not at all.

Raul V.  |  Expérience générale 
Évaluation :
5

Had no problems and staff was always professional and helpful. This site was very secured

Norma G.  |  Expérience générale 
Évaluation :
1

Your representatives have poor customer services. When we got to this location and tried explain our concerns, issues and conversation we had with the representatives he asked us to stand to the side and call the manager we had spoke to over the phone over the cost of the rental. He was rude and dealt with people as if he was a robot with no emotions.

sherilyn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica J. 
Évaluation :
1

This was a horrible experience overall. The associates were completely unprofessional. I was charged twice for the same rental. When I brought this to their attention they said I was wrong. Neither of the associates practiced social distancing or wore masks while they were helping customers.

JOSEPH R. 
Évaluation :
4

Give ash some more help

DARNELL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L.  |  Expérience générale 
Évaluation :
4

Merci

RAYMOND B.  |  Expérience générale 
Évaluation :
1

At this particular uhaul site the workers are slow and rude...

Valerie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaqae B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Toluwatayo O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B.  |  Premières impressions 
Évaluation :
3

The staff were always excellent and professional. Had easy access to the storage unit. However, it was also easy access for rodents and many of our things had mice droppings on them. That issue would really make me consider using a storage unit again.

David D.  |  Expérience générale 
Évaluation :
5

Staff was knowledgeable, engaged and prepared.

Gavin M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan K.  |  Expérience générale 
Évaluation :
1

You people have turned the rental process into a convoluted nightmare.

gabriel p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amedeo G.  |  Premières impressions 
Évaluation :
5

Janjay Jackson was extremely nice and helpful. There were two other employees that were incredibly helpful as well. I am going through a rough situation right now- I was evicted from my apartment during this pandemic which caused a great deal of anxiety but when I left the storage unit I felt relieved and accommodated! They all were great!

Ashley F.  |  Premières impressions 
Évaluation :
5

This place was very clean and secure. The staff went above and beyond to make sure my needs were met. They also went above and beyond to accommodate me. I would highly suggest this place for your storage needs. Professional, caring, clean, and very safe facility.

Tabatha A.  |  Expérience générale 
Évaluation :
5

Really had an excellent experience. Had twin boys and outgrew my house, and having storage at uhaul made it tolerable until we moved into a larger home. Was well worth the money...

Raffaele M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C.  |  Expérience générale 
Évaluation :
4

Staff on check out were very professional, efficient and helpful. Staff at check in were sullen, disinterested in my experience and insisted that I purchase a U-Haul lock. When vacating the unit I noticed non U-Haul locks in use. Very much in keeping with the regrettable check-in experience.

Earl M.  |  Expérience générale 
Évaluation :
5

Super convenient location accessible to all proximate interstate thru ways. The staff there is very knowledgeable and generous in their assistance.

RONALD J P.  |  Expérience générale 
Évaluation :
3

Pricing is a bit too high.. There was difficulty understanding the office team and manager.

DANIEL D.  |  Expérience générale 
Évaluation :
5

M

MICHAEL M.  |  Expérience générale 
Évaluation :
1

My experience was disappointing

Michael R.  |  Premières impressions 
Évaluation :
1

They moved my stuff from outdoor storage to indoor without me knowing they stole two Big boxes full of brand new baby clothing and adult shoes almost 1 500 $worth of merchandise never uhaul again

Brian T.  |  Expérience générale 
Évaluation :
4

Very clean building nice staff my rental truck was a lil messed up

Ashley M.  |  Premières impressions 
Évaluation :
5

Customer service rep was extremely helpful, knowledgeable and professional. Great job!

Richard M.  |  Premières impressions 
Évaluation :
1

I rented storage they said they only had one left and it has A huge column in it which is taking up space that I can be using and I am paying the same much for one without a column...

Carl J.  |  Premières impressions 
Évaluation :
4

waiting time is alway too long in Uhaul

WENJIE W.  |  Expérience générale 
Évaluation :
5

I have nothing to say is it was great and excellent and everyone was nice and done with a smile

eva k.  |  Premières impressions 
Évaluation :
4

Merci

Leonard N.  |  Expérience générale 
Évaluation :
1

Horrible

Thomas H.  |  Expérience générale 
Évaluation :
5

Things went Awesome, Great customer service thanks

NAJA P.  |  Premières impressions 
Évaluation :
5

This was the first time I rented a storage unit and I will be back if I need one again. Easy experience.

Frederick C.  |  Expérience générale 
Évaluation :
1

I was told That i consented to automatic payments but i never did. When asked for proof of this i couldn't be provided with any. Horrible service and I'll never use their services again

Roy B.  |  Expérience générale 
Évaluation :
5

merci

yolanda d.  |  Premières impressions 
Évaluation :
5

Your staff was very friendly

Janice L.  |  Expérience générale 
Évaluation :
2

Always long wait times when needing staff assistance and very limited customer service

Grace G.  |  Expérience générale 
Évaluation :
5

I didn't have any issues. I received notifications of any changes. No issues with the representatives.

JODY W.  |  Expérience générale 
Évaluation :
5

Process was quick and simple.

David D.  |  Premières impressions 
Évaluation :
5

Check procedures and options need to to be explained better.

Karon M.  |  Expérience générale 
Évaluation :
3

Would not show me where it was

MICHAEL F.  |  Expérience générale 
Évaluation :
1

It was a disater the mileage was rigged,the workers had attitude,kept giving me the wrong storage with no lock,jus poor customer servive

Deloris T.  |  Premières impressions 
Évaluation :
5

Fast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)

Stephen S.  |  Premières impressions 
Évaluation :
5

bon

anthony k.  |  Premières impressions 
Évaluation :
5

David, has always given excellent service

Monica J.  |  Premières impressions 
Évaluation :
5

Great place and great service

ROBERT G.  |  Expérience générale 
Évaluation :
3

Thank u for your services

cherrese s.  |  Expérience générale 
Évaluation :
5

Everyone there were do great and very knowledgeable. Glad I choose what, location.If I ever need another storage place ;it would be there .

MARION K.  |  Expérience générale 
Évaluation :
5

clean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.

MICHAEL O.  |  Réservation 
Évaluation :
4

The only issue - and it happened more than once - was inability to successfully use the card key. Always had to go to the office for help getting into the building.

JAMES R.  |  Expérience générale 
Évaluation :
2

payments using automated system did not get applied to my account. I received notification after checking out and closing my account that I was passed due. Staff never closed my account.

Rita G.  |  Expérience générale 
Évaluation :
5

It was very easy for me to select storage unit Your clerks did a good job assisting me thanks

Terry B.  |  Réservation 
Évaluation :
1

The checkout experience was horrible. I will not use U-Haul again. When I stated my displeasure with the checkout experience, the manager wanted to make excuses.

Karen R.  |  Expérience générale 
Évaluation :
2

Procedures not explained to us, and we were locked out of our unit for 24 hours as a result; the door to our unit was broken (wouldn't stay open) and never fixed; and customer service usually poor.

Krista A.  |  Expérience générale 
Évaluation :
4

Change ur move out policy

THOMAS S.  |  Expérience générale 
Non reviews have been submitted for this location.

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