Évaluations des clients U-Haul Moving & Storage at Quartermaster Plaza

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Quartermaster Plaza

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Cory C. le

Évaluation :

Helpful employee

Dennis G. le

Évaluation :

Excellent equipment. Very sturdy yet easy to pull. I didn’t use the car trailer after all; I decided against buying the intended truck. But the cost to rent the trailer was well worth the effort. I will rent again if needed. I do wish this equipment was available in South Jersey. Dennis Gallagher Phone. 215-776-5759

james V. le

Évaluation :

Quick

Satania B. le

Évaluation :

Hi I'm don't understand if I register online with all my information why I have to wait in line for 25 minutes to answer the same questions. It would also be great if the employees would direct us (customer)to the vehicle rented instead of giving you the key to find the vehicle in their nventory outside. I've rented from this location many times with no problems but this last visit the service wasn't good.

Michele V. le

Évaluation :

It would be nice if the location could have the equipment on hand that was reserved, or at least contact the customer ahead of time to be able to plan for adjustments. I arrived and the 17' truck that I reserved was not available. I was told that the truck was never returned the night before, but I was not contacted about it. Another person came in after me that had reserved the same size truck, so clearly the problem was not just related to the ONE truck not being returned the night before. My first choice was to upgrade to the 20' truck but was told I would need to pay for the upgrade even though the truck I actually reserved was not available and the 15' truck would not be big enough. I ultimately decided on the 15' truck and was given one that had less than 1/4 tank gas so there was a discount on the fuel but the system did not calculate the discount (it was shown on the invoice, but the math was simply wrong) and it took a lot of discussion for the people at the desk helping me to understand the issue and give me the correct price. I also think that the "self-checkout" process is extremely inefficient and there should be an option for in-person checkout since the employee essentially stands next to you and tells you the buttons to press on your phone anyway. Just let me walk inside to check out instead.

David T. le

Évaluation :

License scan system didn't work

Phenel C. le

Évaluation :

So far so good.

lauren F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas M. le

Évaluation :

This has been the worst experience of my life every single time I come into U-Haul the staff doesn’t understand and don’t explain things very clear to the customer they always charge the customer additional money when they return the truck and it’s been a pattern over the last five times the staff that works at the location at 20th and Oregon are very unprofessional I will never ever recommend this location to anybody in my family They’re always trying to add additional funds when you return the truck they tried to charge me an additional $350 today after arguing with them they lowered it back down to the normal rate of $106 this is an ongoing thing I suggest you guys straighten this out among the people who work at U-Haul very unprofessional

Carl J. le

Évaluation :

I rented storage they said they only had one left and it has A huge column in it which is taking up space that I can be using and I am paying the same much for one without a column...

WENJIE W. le

Évaluation :

waiting time is alway too long in Uhaul

Carl J. le

Évaluation :

Waited over an hour in line just to get processed ... then I rented a storage which has a column in it and I’m paying the same price for the ones that don’t have a column in them ... they told me that was the only one they lied there was another one available but if I wanted to change mine I would have to pay an extra month rent .... very unsatisfied with the service at Quartermaster Plaza

Michael M. le

Évaluation :

Made me rent a vehicle with spray painted front window. Was pulled over by state trooper because of the spray paint.

Jim Z. le

Évaluation :

Le client n'a pas laissé de commentaire.

eva k. le

Évaluation :

I have nothing to say is it was great and excellent and everyone was nice and done with a smile

Grady G. le

Évaluation :

My return was setup to be at location close to my new home. I arrived and was told “no space” at the location I had signed up for. The Honda Navigation took me to gates...no signage anywhere. Eventually I found the office. The young man Andrew Yogboh was very nice . I had to return the blankets the next day because the unpacking was extensive and I could not leave the trailer on my apartment complex loading dock. I arrived at the gate and a line of U-Haul trucks formed a barrier. I started to carry the 20 remaining blankets by hand the half mile to the store but exhausted, turned around. I spent half an hour driving around to find the other entrance. I was told they cordoned off that access for some event. I will do anything possible to avoid using, or my friends and family using U-Haul in the future If you allow a client to think they can drop off the U-Haul at a location, it should be YOUR responsibility to relocate the unit

brianna S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Sharon T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Maria O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nathan A. le

Évaluation :

No one came out after I was returning rented van recall the Had to go into office and was told to drop keys off No one checked for any damage or gas volume All seemed lazy

Vincent O. le

Évaluation :

Wouldn't never use uhaul

debra B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicole M. le

Évaluation :

Only problem is the app system. Not sure why staff is even necessary if customers have to do everything from the inspection to the drop off. It would make me feel better if someone on site was present during inspections instead of pictures for the customer’s sake.

Tara B. le

Évaluation :

My pick up process was very strong out. The initial truck I was given was parked around back, I had to wait for it to be brought around. However there were others out front. It had incorrect gas & mileage recorded & I was unable to make corrections using the online tool. I had to go back to customer service and explain what was going on. It took another 20min for them to issue me another truck which was recorded as having 2 miles under what was on the truck. I am 9mths pregnant and was working against the clock. The set backs i went thru added to my stress.

brian M. le

Évaluation :

Keep up the good work. Equipment was new and clean and location was convenient and I received fast and friendly service. Good work

Jo K. le

Évaluation :

Very nice place!!

Leonard N. le

Évaluation :

Thank You

Marvin R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Venus S. le

Évaluation :

Have more employees working during prime times.

Nekia H. le

Évaluation :

Improve your online 24/7 share. I had a bad experience with the website. Not letting me upload a copy of my drivers licences or anything. I had to cancel my online reservation and go into a actual uhale site with individuals working behind the desk. They help me and got me into the rental i requested..

Jan J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gabrielle W. le

Évaluation :

I got my truck and had to put gas in it automatically because it was empty. The app froze every time i used it and made me start over each time. The workers act like they didn't know anything. Let alone help you with the app. This was the worse first time experience ever!!

Donnell B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ryan M. le

Évaluation :

Picked up the cargo van. Told me they were giving me a $14.88 credit for gas, because the tank was low. Low isn't the right word, empty was more like it, turned the car on and it said 6 miles until empty. Low tire gauge was also lit, and there was spray paint on the driver's side of the front window. I was on a time limit, so I just took it and drove to get gas. But it was the worst experience I've had with uhaul.

steven E. le

Évaluation :

Le client n'a pas laissé de commentaire.

Nicole G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas H. le

Évaluation :

Horrible

NAJA P. le

Évaluation :

Things went Awesome, Great customer service thanks

Frederick C. le

Évaluation :

This was the first time I rented a storage unit and I will be back if I need one again. Easy experience.

Roy B. le

Évaluation :

I was told That i consented to automatic payments but i never did. When asked for proof of this i couldn’t be provided with any. Horrible service and I’ll never use their services again

yolanda d. le

Évaluation :

thank you

Janice L. le

Évaluation :

Your staff was very friendly

Grace G. le

Évaluation :

Always long wait times when needing staff assistance and very limited customer service

JODY W. le

Évaluation :

I didn’t have any issues. I received notifications of any changes. No issues with the representatives.

David D. le

Évaluation :

Process was quick and simple.

Karon M. le

Évaluation :

Check procedures and options need to to be explained better.

MICHAEL F. le

Évaluation :

Would not show me where it was

Deloris T. le

Évaluation :

It was a disater the mileage was rigged,the workers had attitude,kept giving me the wrong storage with no lock,jus poor customer servive

Stephen S. le

Évaluation :

Fast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)

anthony k. le

Évaluation :

good

Monica J. le

Évaluation :

David, has always given excellent service

ROBERT G. le

Évaluation :

Great place and great service

cherrese s. le

Évaluation :

Thank u for your services

MARION K. le

Évaluation :

Everyone there were do great and very knowledgeable. Glad I choose what, location.If I ever need another storage place ;it would be there .

MICHAEL O. le

Évaluation :

clean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.

JAMES R. le

Évaluation :

The only issue — and it happened more than once — was inability to successfully use the card key. Always had to go to the office for help getting into the building.

Rita G. le

Évaluation :

payments using automated system did not get applied to my account. I received notification after checking out and closing my account that I was passed due. Staff never closed my account.

Terry B. le

Évaluation :

It was very easy for me to select storage unit Your clerks did a good job assisting me thanks

Karen R. le

Évaluation :

The checkout experience was horrible. I will not use U-Haul again. When I stated my displeasure with the checkout experience, the manager wanted to make excuses.

Krista A. le

Évaluation :

Procedures not explained to us, and we were locked out of our unit for 24 hours as a result; the door to our unit was broken (wouldn't stay open) and never fixed; and customer service usually poor.

THOMAS S. le

Évaluation :

Change ur move out policy