Customer Reviews for U-Haul Moving & Storage at Quartermaster Plaza

1804 évaluations

2990 S 20th St   Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

(215) 468-2014

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 468-2014

2990 S 20th St
Philadelphia, PA 19145
(Drive to 24th st and Oregon Ave and head past the Planet Fitness)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

I was impressed with the agent who helped me to get truck even though I didn't have any reservation in the system. He was extremely helpful

joseph K. 
Évaluation :
4

There was no drop box for the key. I had to go in and wait in line to drop the keys off for the next available cashier.

Bella C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephanie E. 
Évaluation :
1

Waited in line for 2 hours to get to the front of the line and have the employee tell me that my 10am reservation was now “expired” and that my reserved truck was no longer available (because I was stuck in line and only one person was at the counter). I was offered a smaller moving van that was too small to fit my boxspring but took it anyways to move part of my house out. I was totally expecting an apology or courtesy discount, and got nothing. I will definitely not be returning to this uhaul location. Probably will consider other moving truck providers after this experience.

ROBERT D. 
Évaluation :
2

We had to wait in line for 1 hour and 45 minutes (receiving our truck at 12:45 for our 11 o'clock reservation). The line moved far too slowly and there was no sense of urgency to help get the customers out in a timely manner.

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua P.  |  Premières impressions 
Évaluation :
3

Ubox was not originally my first choice but it got the job done. All of my things were dry and safe when they arrived. The Moving Help also went really well. It was a great value. I would use this method again. The primary downfall of using the Ubox for me was the shipping estimate. My box arrived weeks before they estimated and, if I had known that, I might have planned differently. I would do this again for a small move.

Elyan H. 
Évaluation :
1

This location is terrible. I ordered a truck, they gave me a van. The first van had a flat tire, the second van would not start, and the third van's mileage odometer was broken which led to me being overcharged. There's only two people running the entire place, I feel bad for them having to not only deal with customers but poor support from U-Haul.

Mary M. 
Évaluation :
5

There were many issues with the Web site. Especially not being able to select the pickup and dropoff locations I wanted or to which I was finally assigned.

ROBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antrica G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hermas N.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

PHILIP T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NADIYAH E. 
Évaluation :
1

Work need training to be more professional/productive while serving the customers! Reading/playing/watching phone while taking care customer is not friendly/disrespectful/unprofessional!!!! It's 11am and the rep keep yearning while working with 1 hand while the other hand holding phone. Obviously he is not capable of multitasking.

VU H. 
Évaluation :
1

We aren't able to return the truck properly because the online return system does not work and I was never able to get through the customer service line.

CYNTHIA C. 
Évaluation :
1

I was told I don't need to worry about gas (I asked two times about fuel at the counter). Then, the gas was actually in a level for 40 miles. I drove only less then 16 miles. Now I got 30 $fuel service charge.

Gongliang J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel G. 
Évaluation :
1

They included a CDW / insurance when we explicitly agreed not to. They refused to give a paper statement when asked for it before leaving and when returning they proceeded to lie incessantly about everything and claim since it was on paper, that I must have agreed to it. They are COMPLETE FUCKING CROOKS.

MICHAEL B. 
Évaluation :
1

The customer service rep who checked us in was slow and unprofessional

JENNIFER H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ho S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

joshua C. 
Évaluation :
3

I was returning the truck at 4:30pm when the location closed at 5pm. Minimal assistance was offered to make the return simple. I was told to use the after hours return link that was in a text previously received. I had a lot of difficulty getting my phone's location services to work correctly, despite following all of the suggestions on the website. What should have taken a few of minutes, turned into a 20+ minute affair. There was nothing particularly wrong or bad with the location, but an in-person option where I did not have to take pictures and click through several screens (given that the location was still open) would have been appreciated.

John N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BILLEL H. 
Évaluation :
3

Took more than hour after online reserving to take the vechile. I cam early to return but still not able to as they close place early. Had issue in returning.

RAHUL Y. 
Évaluation :
1

Get a whole new staff and the friend of find teddy bear the truck is absolutely filthy had to literally wait 20 minutes for them to clean my head truck then when I said something about it and told him I'm in a rush I have to get out of here he threatened to cancel my contract walk in the building telling me he's canceling it made me stand outside for another 15 minutes and wait for him until his co-worker went and got him and got the contract because he got upset because he didn't put a dozen blankets on my contract every part of the truck was messed up you're hitting the gas and before you even had time to break the whole truck was jumping I was scared that me or my friends were going to get seriously injured or even died because of the passenger mirror was so broke that my buddy has to keep hanging out the window on the highway it was just a very scary experience I'm just all around unprofessional and horrible I would never prefer anyone to go there I've had other people tell me not to go there because of the staff and the owner how they treat you I'm at the time that was the only truck available I've been dealing with U-Haul for almost four years now and have never in my life experience something like this and I promise I will never ever tell someone to go to that you U-Haul

FRANCIS G. 
Évaluation :
3

Cleaned out my uhaul unit. Left items in the hall in the corner. Received a call about it. But explained that there wasn't any carts. Representative working at the desk told me I have to go around the whole facility to look for a cart. Came back to my unit and my items where thrown in the dumpster. VERY UNPROFESSIONAL AND INCONSIDERATE OF THE EMPLOYEES. DIDN'T NOT GIVE ME A CALL SAY THAT THEY WERE GOING TO DUMP MY ITEMS IN THE TRASH. This is my last month with this location and overall uhaul sites. Been a loyal customer long enough to get a call to say they were throwing my things away.

Yalanda Y. 
Évaluation :
5

Very very satisfied with the service

SOUTONOMA Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deanine T.  |  Premières impressions 
Évaluation :
1

I reserved a truck for 6am using 24/7. It was not ready. I had to wait until 7am for them to open and was informed they don't do 24/7 despite my reservation. The truck I reserved was “clean” but the cargo area tracked of garbage. It must have been used for a clean out and had hot trash in it the day before. It was hard to be in there and concerning about the impact it may have on my furniture.

GREGORY S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Lekiesha A. 
Évaluation :
2

No AC, friendly staff

NAOMI F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN M. 
Évaluation :
1

I had to wait 15 minutes to get checked in when I arrived. There was no one around and no sign that said they had stepped out. The truck had low air in the tire when it was given to me. When I returned they did not return the truck tight away and then told me I would receive my refund soon. I did not receive my refund for the mileage hold. I was over charged by my estimated mileage by 15 miles.

Ashley I. 
Évaluation :
3

Improve people at front desk, so they can be more professional how to handle customers, also need more knowledge with their products. So they can explain when the customer ask. Not WE as the customer have to ask Google . I stop today arround 3:40pm the man so rude and cant explain is the 10' truck diameter its the box or the total of the vehicle. Like i said he dint give me the answer at all until we leave. I got the answer from google.

LAY N. 
Évaluation :
3

The kid at the desk didn’t want to do anything he made me go take a picture of the unit when checking out I could have taken a picture of any unit and when I went back to take the picture there was a green lock on it already and I didn’t check out yet

bryan m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa D. 
Évaluation :
2

One of the employees had an extremely bad attitude and refused to help us check out once we were done loading the ubox. He acted like he had no idea what we were talking about and called another employee to come help us. We then waited 30 minutes for his coworker to show up. Mind you we had been moving all day and were exhausted at this point. While we waited, the rude employee ignored us completely when he could've just as easily taken care of us and sent us on our way. Instead he proceeded to call other customers and yell at them for not returning keys or equipment. I personally do not think anyone should be yelled at in this kind of setting. Extremely uncalled for and rude. Felt uncomfortable asking for any help at this location

Mary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Di L. 
Évaluation :
5

Service was great.

GAYFLOR Z. 
Évaluation :
4

MORE SALES PEOPLE AS IT TOOK MORE THEN 1 HOUR

jaroslav Z. 
Évaluation :
1

Worst experience I ever had with David he’s immature and unprofessional

JOSEPH S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lila P.  |  Online Move In 
Évaluation :
1

Have more than one person on staff helping customers. We were all waiting in line for over half an hour and not getting much help. When it was my turn, he just gave me the keys and told me to return it with half a tank, no other information or telling me which truck was mine or anything.

Nicole T. 
Évaluation :
4

Although i had a fantastic experience with this location, My original choice located at 8 E Oregon Ave was a bit disappointing, long wait, one employee, my vehicle being given away because I was 1 hour late, all will lead me to consider any other option when in need of a van or truck for a few hours of work.

Matthew B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas D. 
Évaluation :
5

Just fine.

Rajesh S. 
Évaluation :
5

Excellent experience. Thank you.

Jennifer H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Connor M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adrienne R.  |  Expérience générale 
Évaluation :
3

The staff were mostly friendly and professional. You need more staff. The manager contacted me because they couldn't find the keys to the 20 foot truck that I dropped off. He was very rude on the call. He must have found the keys because he hung up on me.

MARY M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TIARRA J. 
Évaluation :
3

Garage door and elevator where not operational for quite sometime.

Christopher L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WENZE F. 
Évaluation :
1

The lights didn’t work and the storage was hard to find

Tamica J.  |  Premières impressions 
Évaluation :
3

Secure/fence off the property !! No trailers were avail for my rental--the one assigned to me had been stolen off U-Haul's (open) lot overnight. Staff was unaware of theft until I arrived to pick it up.

Robert W. 
Évaluation :
1

The staff who worked this location Saturday June 26, were quite unprofessional. I tried to explain to them that I was told to come to this location after I went to another location to learn that my reservation had been changed without notifying me, one of the representatives continuously made snide comments as I was speaking to his colleague. Also, the truck I was given for my rental had NO WORKING AIR CONDITIONING. I brought that to the representatives attention and they had nothing to say about it, just that it was the only 15 foot truck they had available. Overall, from the time I initially made the reservation until I dropped off the truck, my experience was totally TERRIBLE and I don't think I'll be using your services again in the future.

JAMES W. 
Évaluation :
3

This location does NOT feature the 24/7 rental feature. Keys for rental trucks must be picked up during regular business hours which is very misleading when reserving a U-Haul rental vehicle online. The staff at the site notified me that this is an ongoing issue but has not been addressed.

QUAN K. 
Évaluation :
4

There was graffiti visible on passenger side of truck and passenger side door kept sticking and difficult to open due to damage that was already recorded with the “x's”. Also when using the return after hours option, the app mistakenly listed the date & time as 6/28 @ 2:56am â€" the DAY AFTER I returned the truck (which was dropped off on 6/27 @ 11:56pm). Thank goodness for screenshots with a time stamp! The app charged me for 2 rental sessions with 2x the insurance coverage for less than 12 hours of use and picked up And returned on the same date â€" hopefully they will correct this error because I am not paying double for any service.

Lindsay P. 
Évaluation :
1

The guy behind the counter was eating a chicken cheesesteak with one hand and typing with one finger on the other

Melissa Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle C.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMIE M. 
Évaluation :
1

It was the worst experience ever with 2990 S. 20th St. the general manager David was the most rude ever he did not tell me about the 24 hour service he did not want to help me with the truck he had me move the truck like three or four times after I went home he’s the worst person I’ve ever met If something doesn’t happen with him I believe you’re going to have really serious problems.

JOSEPH S.  |  Premières impressions 
Évaluation :
1

Make sure have better costumer service, provide lock for the truck wagon, make sure the truck has enough gas, not after a block driving the light go on. and make costumer service received your truck.

Nayips C. 
Évaluation :
4

Your employee Ash was very helpful.

LORIE R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andy K.  |  Expérience générale 
Évaluation :
5

Manager and employees are nice and helpful.

Joseph D. 
Évaluation :
5

the clerks who were working were also so helpful here! give them a raise!!

Theresa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin P. 
Évaluation :
4

Staff is always friendly and helpful. Even if there is a snafu, I feel satisfied by the end of my contact. Staff really goes above and beyond.

RAHKEENA C.  |  Premières impressions 
Évaluation :
1

1 person working, 3 sitting around. took over an hour to get my reservation and over 30 minutes to give it back. pitiful. the one dude who was working did a great job though.

Beau G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARISSA E. 
Évaluation :
1

I would never use this place again once I move my stuff from the unit! Too much to explain, just know the McDonalds across the street gives better service

JENNIFER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
5

Have the furniture pads already placed in rental. What's the point of using the online check in if I still have to go inside and wait for the clerk to bundle up pads that were pre-ordered?

Kimberly F. 
Évaluation :
1

Our truck had no working AC and hot air blowing on my legs while driving. Very uncomfortable having such heat constantly while you are driving on a highway. Also the loading door would not open or close without EXTREME force.

Adrienne R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rudy G.  |  Premières impressions 
Évaluation :
1

Everything. U-haul would not let my movers that I hired MONTHS ago take my u-box because the u-box was broken. Unsure how the box provided by u-haul being broken is my issue?????????????????????? I was told that I would have to come get it and rent a truck. I asked if I could rent the truck that day but the lady said she had other customers and would have to do it online. Mind you this was 15 minutes before closing. I was unable to get my furniture and belongings until 8 pm the next day. I was told the general manager of the store would get in touch with me the next day. We didn't hear from her until 2 pm because she said she had a 72 hour window to reach back to customers (unsure why there wasn't a note attached expressing the severity of our situation). I cannot believe the person working was comfortable with turning away hired and paid movers right before closing. We had to sleep on the floor. The next day was spent trying to get in touch with u-haul. I called first thing in the morning and was on the phone for an hour. Then, I had to wait an hour and 15 minutes before on hold before speaking with someone that could actually help me. Your customer service needs to be absolutely COMPLETELY revamped. I also would like some kind of refund for the headache and complete inconvenience of this mess. An absolute fiasco.

Jessica W. 
Évaluation :
4

When we were finished the set up and got approved- our next step was to go to the office and get the key. The office was closed. Thankfully a rep saw us as he was closing up and helped. But if he wasn't there not sure how we would get the key

Daniel J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph M.  |  Expérience générale 
Évaluation :
4

I wish U-haul would figure out a way to check out faster. Even though I was pre-checked in and had uploaded my license it still took about 45 minutes waiting in line, and this was with only three parties in front of me. The people working were very nice and helpful, both in the office and in the yard.

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanees E. 
Évaluation :
4

The truck I rented looked clean but the smell was overwhelming and almost requested another one !!

Mark C. 
Évaluation :
3

No customer service Did return via app and just left the keys on the front desk

Stephen S. 
Évaluation :
3

Employees need to work instead of talking "trash" while customers standing there waiting for service.

Victor N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA C. 
Évaluation :
3

Lower the prices per mile.. My rental total 64 $But I paid 90 $in mileage.. That's not kool..

JAMES B. 
Évaluation :
3

There is always only one person at the counter 85 percent of the time. That person is expected to answer phones and take rental orders which can last almost 20 minutes. This leaves a long line of people waiting. The people at the counter are great. They need some help!

RENEE T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RICHARD P. 
Évaluation :
1

The worst customer service I've ever experienced , Will never use Uhaul again

Jeannie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

the service here is excellent. you are able to tell that everyone on staff cares about the customers and takes pride in the business. i am very happy.

Clifton B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAFARIA W. 
Évaluation :
1

Price is way more than I expected there was a fee for 18,99 with no reason

LAMONT W. 
Évaluation :
5

Nothing. Experience was great. Le personnel était amical et serviable. Van was clean, modern, and comfortable.

DOLORES D. 
Évaluation :
1

It was a huge hassle - I couldn't get the online reservation to work, so came in person. Was told AFTER paying that they don't have the required locks and to go to Home Depot who doesn't have the same lock for sale, so had to cancel the whole thing after an hour. Total waste of time, and the person who served me was incredibly not giving any shits.

eli g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUAN K. 
Évaluation :
3

The unit just wasn't the size I expected.

ANN M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCESCO P. 
Évaluation :
1

Train your personal to read odometers properly so they don't stiff people for additional mileage and so they don't waist their time trying to straighten their mistakes! I was charged for 17 extra miles!

DOMAGOJ D. 
Évaluation :
1

Please call me 609-364-6368

Lucas U. 
Évaluation :
5

Always a great pleasure to rent from U-haul

EVONE D. 
Évaluation :
1

THE Milage was wrong and I denied to check it off we submitted a picture of the milage> when I ask the owner (Who was very Rude & Conceited) to view the picture he said I don't have it! I did not travel 90 or 80 miles in that truck ! when I got the truck it was nasty trash all in the back, Nothing was clean ! the seats were dirty, the windshield was smeared with some type of liquid on it I thought it was the outside so I didn't worry too much but when I started to drive away I use the windshield wiper fluid to clean it off, it was the inside of the windsheild the outside. This whole ordeal was a Nightmare ! I will NEVER RENT A U-HAUl TRUCK FROM THAT LOCATION EVER!!!!! And I refuse to pay for 90 miles I did not travel in your truck! Respectfully, Rev Vincent Moto

Vincent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERMAS N. 
Évaluation :
4

Customer service excellent, however equipment fair at best. 78K miles on 26' truck, but radio didn't work, cab reeked of smoke, and the suspension made scary noises throughout the journey.

Benjamin W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven R. 
Évaluation :
1

I was double charged. I keep calling customer service and no one is answering. Customer service at the location was horrible. Employee was on the phone talking (flirting) with multiple customers waiting. First time with Uhaul and probably the last.

Meechi C. 
Évaluation :
1

I'd never deal with these people again. My experience with uhaul has been horrible. Also was overcharged for my truck!

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hermas N.  |  Premières impressions 
Évaluation :
4

Stop overbooking the trucks. I booked a reservation with U-Haul specifically because it said the truck I need was available for 12 hours. I was called the day before pickup and told the truck is actually only available for six hours. They offered to rent me a cargo van instead; the point is if I KNEW it was only available for six hours, I would never have made the reservation in the first place. I would have used a different company. U-Haul needs to start honoring its reservations, or fix whatever broken system is used to make them. This was my second time using U-Haul. The first time (same location) they changed my pickup location to 8 miles away the night before. At almost 2 $a mile, that would have added at least 30 $to my bill. I ended up having to rent two cargo vans and hire a driver for the second one. Long story short, I will never use U-Haul again.

Adam M. 
Évaluation :
5

They kept hounding me to bring the truck back after I told him I needed it for an extended time they told me I was inconveniencing other family when I had to drive my grandmother to Atlantic City to help her move they don't care about no one they're very ignorant never will I rent my truck again

DOMINIC V. 
Évaluation :
1

They charged me 53 dls for a pick up truck that was NOT in my contract

Araxi M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole J. 
Évaluation :
1

your employees are very rude

Seyyit T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIELLE C.  |  Expérience générale 
Évaluation :
5

I just got my unit yesterday. So everything seems nice. It was clean and well lite. Staff was polite and knowledgeable.

Dorothy F.  |  Premières impressions 
Évaluation :
4

We have had pleasant experience so far.

Nancy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH A.  |  Premières impressions 
Évaluation :
5

We want to thank Andrew Yogboh for being a huge help in finding the best size unit and most convenient location for us. Andrew was friendly, patient and answered all of our questions and requests. Andrew went out of his way to make sure our unit was ready and clean for our move in. He was very professional at all times and very efficient with our time. We couldn't be more pleased with the service we received from him. We will be recommending U-Haul at Quartermaster Plaza to all our family and friends.

WILLIAM F.  |  Premières impressions 
Évaluation :
5

The young lady that helped me, went above and Beyond to make Sure Everything went smooth. In was. Sent. From an other facility that had my reservation but was sold out of units. The quartermaster facility was able to Accommodate me at the last minute and they were very helpful.

Stephanie M.  |  Premières impressions 
Évaluation :
5

This is my first experience with getting storage and Othello was very patient and helpful.

Michele M.  |  Premières impressions 
Évaluation :
3

Had problems with the elevator other than that things were good everyone should be offered a card

William G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helena S.  |  Expérience générale 
Évaluation :
3

storage unit reserved online was not available to rent the very next day. Door was broken and contents were still inside storage unit

Alex N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anita B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAMUEL C.  |  Expérience générale 
Évaluation :
5

The two gentlemen Ash & Mitch that took care of me were very, very professional, knowledgeable, courteous explained every specification in detailed & clarification. These two gentleman are a definite asset to the u-haul company. Their demeanor in PR business are excellent. I was very pleased! Thank you

Vincent T.  |  Premières impressions 
Évaluation :
1

The disrespect and the miss use of my belongings or I had to trash everything I owned due to rat infestation the inconsideration of my belongings the inconsideration on how I had to handle things on my own it’s just respect and honor loyalty the hours you kept me there to do my own work instead of helping me I do not recommend your facility at all I am very unhappy and you left me at a convenience Let that to me to correct the same convenience

ANNAMARIE S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kijan M.  |  Expérience générale 
Évaluation :
1

No one ever wore masks when I was in the office, or they put them on as I walked in. I moved all of my items out the day my next payment was due, but they would not let me end my lease because I didn't provide 24 hour notice. I understand that those are their terms, but they were able to end my lease and chose not to so they could acquire another month's rent. I confirmed this with corporate. Also, I had to come back from over an hour away to remove the lock a month later. Now, I'll make sure I never use Uhaul storage again because I'd rather pay more and have better customer service.

Angelo M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bryan m.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

stephen w.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Angelo M.  |  Expérience générale 
Évaluation :
3

It could have been more signs to show when my unit was. And more push karts to help me load my stuff.

Cherrelle F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Z.  |  Premières impressions 
Évaluation :
3

Very friendly staff, really clean and secure storage. Set up is perfect. The challenge and reason for my rating is that the elevator never worked, three visits at least, even when putting my code in. So I would retrieve our belongings by the stair well which wasn't idea.

Jamie N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew O.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicole Y.  |  Expérience générale 
Évaluation :
1

This is the only location i will never go to ever again. My friends and family will all be told to stay away from here. I was disrespected over and over again. And so was my father who went to speak on my behalf. They made me pay for my 1st month of storage. After they lied to me and said that that location doesn't do that. Then i looked up at the wall that had a huge sign that said . 1st month free with truck rental. Which i had. So am i happy with your customers service . not at all.

Raul V.  |  Expérience générale 
Évaluation :
5

Had no problems and staff was always professional and helpful. This site was very secured

Norma G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L.  |  Expérience générale 
Évaluation :
4

Merci

RAYMOND B.  |  Expérience générale 
Évaluation :
1

At this particular uhaul site the workers are slow and rude...

Valerie A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaqae B.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Toluwatayo O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felicia B.  |  Premières impressions 
Évaluation :
3

The staff were always excellent and professional. Had easy access to the storage unit. However, it was also easy access for rodents and many of our things had mice droppings on them. That issue would really make me consider using a storage unit again.

David D.  |  Expérience générale 
Évaluation :
5

Staff was knowledgeable, engaged and prepared.

Gavin M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charles N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan K.  |  Expérience générale 
Évaluation :
1

You people have turned the rental process into a convoluted nightmare.

gabriel p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amedeo G.  |  Premières impressions 
Évaluation :
5

Janjay Jackson was extremely nice and helpful. There were two other employees that were incredibly helpful as well. I am going through a rough situation right now- I was evicted from my apartment during this pandemic which caused a great deal of anxiety but when I left the storage unit I felt relieved and accommodated! They all were great!

Ashley F.  |  Premières impressions 
Évaluation :
5

This place was very clean and secure. The staff went above and beyond to make sure my needs were met. They also went above and beyond to accommodate me. I would highly suggest this place for your storage needs. Professional, caring, clean, and very safe facility.

Tabatha A.  |  Expérience générale 
Évaluation :
5

Really had an excellent experience. Had twin boys and outgrew my house, and having storage at uhaul made it tolerable until we moved into a larger home. Was well worth the money...

Raffaele M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly C.  |  Expérience générale 
Évaluation :
4

Staff on check out were very professional, efficient and helpful. Staff at check in were sullen, disinterested in my experience and insisted that I purchase a U-Haul lock. When vacating the unit I noticed non U-Haul locks in use. Very much in keeping with the regrettable check-in experience.

Earl M.  |  Expérience générale 
Évaluation :
5

Super convenient location accessible to all proximate interstate thru ways. The staff there is very knowledgeable and generous in their assistance.

RONALD J P.  |  Expérience générale 
Évaluation :
3

Pricing is a bit too high.. There was difficulty understanding the office team and manager.

DANIEL D.  |  Expérience générale 
Évaluation :
5

M

MICHAEL M.  |  Expérience générale 
Évaluation :
1

My experience was disappointing

Michael R.  |  Premières impressions 
Évaluation :
1

They moved my stuff from outdoor storage to indoor without me knowing they stole two Big boxes full of brand new baby clothing and adult shoes almost 1 500 $worth of merchandise never uhaul again

Brian T.  |  Expérience générale 
Évaluation :
4

Very clean building nice staff my rental truck was a lil messed up

Ashley M.  |  Premières impressions 
Évaluation :
5

Customer service rep was extremely helpful, knowledgeable and professional. Great job!

Richard M.  |  Premières impressions 
Évaluation :
1

I rented storage they said they only had one left and it has A huge column in it which is taking up space that I can be using and I am paying the same much for one without a column...

Carl J.  |  Premières impressions 
Évaluation :
4

waiting time is alway too long in Uhaul

WENJIE W.  |  Expérience générale 
Évaluation :
5

I have nothing to say is it was great and excellent and everyone was nice and done with a smile

eva k.  |  Premières impressions 
Évaluation :
4

Merci

Leonard N.  |  Expérience générale 
Évaluation :
1

Horrible

Thomas H.  |  Expérience générale 
Évaluation :
5

Things went Awesome, Great customer service thanks

NAJA P.  |  Premières impressions 
Évaluation :
5

This was the first time I rented a storage unit and I will be back if I need one again. Easy experience.

Frederick C.  |  Expérience générale 
Évaluation :
1

I was told That i consented to automatic payments but i never did. When asked for proof of this i couldn't be provided with any. Horrible service and I'll never use their services again

Roy B.  |  Expérience générale 
Évaluation :
5

merci

yolanda d.  |  Premières impressions 
Évaluation :
5

Process was quick and simple.

David D.  |  Premières impressions 
Évaluation :
5

Fast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)

Stephen S.  |  Premières impressions 
Évaluation :
5

bon

anthony k.  |  Premières impressions 
Évaluation :
5

David, has always given excellent service

Monica J.  |  Premières impressions 
Évaluation :
5

clean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.

MICHAEL O.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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