Customer Reviews for U-Haul Moving & Storage at Queens Ave

Évaluation :

5

Have two people working at a time staff. The woman that works there was super nice and hard working but was run ragged. She had to ask a customer to leave the office area to lock it up when doing the check over with our van. When we returned there was a sign saying back in 10 minutes so we waited which was fine but then found out she was attending to 400 unit storage facility that she runs in the back. Don't be so cheap. When can she even go to the bathroom or eat? You're lucky she's so nice and diligent. It's also a sketchy area with a lot of street people around and not safe to have a woman on her own. Again, don't be greedy. Put two staff people at this place. Otherwise is excellent and well run and clean and great equipment. Thanks for listening.

Évaluation :

5

Carmen Fisher provides excellent service - efficient and always with a smile. We feel our "stuff" is safe in her building! Thank you, Carmen.

Évaluation :

3

Vehicle review too slow

Évaluation :

5

The person working the desk was very personable, I believe her name was Carmen?

Évaluation :

5

Very pleased with our van rental at Queens Ave. UHAUL.. The owner was so kind and helpful. The process was very quick and efficient. Would highly recommend this location!

Évaluation :

5

Thanks to the owner for letting me store my car inside his secure facility while I used the rental.

Évaluation :

5

Steven and team were excellent

Évaluation :

5

We had a great experience. The only thing that seemed complicated was adding another person to use the truck. The administration seemed to have difficulty doing this. Luckily I worked out okay for just me to drive the truck. Merci.

Évaluation :

4

Another waiting area for customers besides the one inside. Overall, the staff are great.

Évaluation :

5

These location is the absolute best in town.. Amazing staff, such a great experience.

Évaluation :

5

Furniture blankets would be great. They are really handy!

Évaluation :

2

Extremely long and arduous process to rent …it took close to 1 hour to wait behind one other person then rent van.

Évaluation :

5

Neville was excellent. I'll be back to rent again.

Évaluation :

5

Carmen and the staff were always helpful from the first day I rented a locker. When I had questions, they had the answers. Thank you all!

Évaluation :

5

This location was honest and straight forward and a pleasure to do business with and would gladly return to do business with again if needed. I ended up at the Queens location because of the deceit and lies at the Topaz street location where they rented me a room as being 3' x10' x8' when in honesty it was under 10' by a few inches but the 3' was only 27 inches. Beating as I was storing moving boxes that's the difference between one wide and two wide making it half the size they said. Then when I rented a truck to move to Mackenzie the truck was parked with the nose of the truck way up the embankment facing Blanchard St wit the front wheels way over a foot above the rear in elevation and causing an obvious deviation in the gas tank reading and once on the road to the ferries I noticed that within just a few miles on the truck it was now below 3/4 of a tank. For example when I gassed up in Hope after the almost level journey to get there the truck took $145 in fuel, my next fuel stop was in Williams lake after all the steep climbs up the Trans Canada was only $150.00. If you do the math seeing as gas in Williams lake was more expensive it's pretty easy to see the truck wasn't properly fueled before being rented.

Évaluation :

5

Carmen was great. Friendly and quick service we will rent from the queens ave. Location again!

Évaluation :

5

We had great customer service & the boxes & be bag were ready when we arrived to pick up our rental van! Good work. Check in was just a little time consuming but not a bad experience. Thanks very much for making a trying day easier!

Évaluation :

5

First fully positive experience with uhaul. Great job ya'll!

Évaluation :

5

First time user and loving it.

Évaluation :

4

Everything was very smooth and easy. Thank you for your help

Évaluation :

5

Friendly, helpful, kind. The rep was amazing! All business, but with kind communication and humor.

Évaluation :

5

Great service from start to finish!

Évaluation :

3

Paul was excellent, despite the computer glitches he was facing. It is unfortunate that there are so many homeless people hanging out right outside the location.

Évaluation :

5

The staff was very helpful!

Évaluation :

5

Staff at the location was second to none. Very help, friendly, pleasure to deal with.

Évaluation :

5

Carmen and the team are amazing!

Évaluation :

5

Queens location is great. Topaz is usually a pain in the ass

Évaluation :

5

all good

Évaluation :

5

Everything is great and friendly

Évaluation :

5

I highly recommend this facility. Carmen was always great and Nelville went out of his way to help me more than once.

Évaluation :

5

Queens Ave staff do an excellent job!

Évaluation :

5

The staff at queens ave do an excellent job! Merci.

Évaluation :

5

The process was very simple and the person who attended me was very friendly. The price is excellent.

Évaluation :

5

Very helpful and pleasant staff. I would use this facility again without hesitation. Most reasonable price around and convenient, secure location. Thanks, Paul

Évaluation :

5

Better winter tires or studded tires when it snows. Or supply a shovel, bucket of sand and salt during winter snow conditions. I got stuck on a side street that other vehicles had no problems with.

Évaluation :

5

Great customer service, easy and fast.

Évaluation :

5

Customer service is without a doubt the highest I have ever experienced from every single staff member. Great team leadership and highest marks to the manager and assistant manager and all they do to accommodate me and other clientele. Couldn't be happier seems mg the welcoming smile when I arrive to do go about my business there.

Évaluation :

4

unfortunately there was a lot of homeless drug addicts outside the building so I would suggest warning clients to avoid late night pick ups or to come with company

Évaluation :

5

staff was awesome!

Évaluation :

5

Amazing experience when things were rough.Thankyou so much.

Évaluation :

5

Really good customer service , guidance and tips to unload. We will surely use uhaul self storage services again.

Évaluation :

4

My initial order for a UHaul share truck was never registered or released to me at Capital Glass. After going to the Queens Ave location I was helped by the fantastic employee Coleen. She sorted me out with a van instead of a 10' truck and did her best to get me back on track after becoming about an hour off schedule. If it weren't for her and the very clean and functional van this would have been a 1 star review.

Évaluation :

4

The staff at this location are excellent. Very helpful, efficient and professional. The outside of this location doesn't feel safe because of the homeless population all around, however because of the staff I would use this location again.

Évaluation :

5

The woman who helped me was really great. Best part of the experience by far. The self-serve mobile pickup process was just awful. A lot of the information asked for could be had from the ODB2 port (gas, mileage). Required too many photos & steps, then you have to get the keys from a person anyway. The whole process takes a really long time. The web app crashed twice while I was trying to use it. Charging for mileage and not including fuel is just annoying. Maybe increase the per-km mileage by like $0,2 and include a gas card if the tank is low (zipcar does this).

Évaluation :

1

I have used uHaul for many years, including this location, and completed after hours drop off with no problem many times. This time it looks like things have been updated to use an online web app to check in and check out. Background: I have a mobility disability in my hands that makes using a smartphone arduous or not possible for complex tasks. Many settings I use make other stuff break that would normally work for average users. Despite all this I'm still very tech saavy, holding multiple degrees in software and computer engineering. On the way to uhaul I tried my best to complete the new check-in procedure using the web app on my mobile device (note this was the web app accessed through my browser, not a smart phone app). It was not functioning: I couldn't upload my driver's license photos and as I got to the very last page I could not select the "accept terms and services" checkbox at the end. I presented this issue to the service manager. He said there was no problem and that he could check me in manually. As he talked us through the after hours return procedure, he mentioned using "the web app" to complete the checkout. I raised a concern about this as the check-in procedure had failed. I asked if there was another way to do the checkout, because what if the web app fails again? At this point he condescendingly informed me that "No it WILL work!" because, "It's a WEB APP! Not a PHONE app! You know, HTML? The REAL web?" He then started bragging about how he "used to own a software company," and continued talking down to me with his description of 90's web technologies. I protested, insisting that I understand the difference between a web app and a smart phone app, and tried to remind him that it was the web app that didn't work during check-in, but he just kept interrupting me. Finally I asked if there were written instructions for the checkout procedure, hoping there would be some helpful hints. He just laughed dismissively saying, "No it's dead simple. Why would there be instructions?" After returning the rental to the location, I tried to do the self checkout online using the web app as instructed. Shockingly, it DID NOT WORK. I couldn't upload photos as before which means I couldn't verify any of the odometer, fuel readings, etc. Also, the app REQUIRES location services to be functional. Again, for assistive technology reasons I can't use location services, so how am I supposed to complete this process? How do people without smart phones at all complete this process? How about older folks? Or people who are not tech saavy? So I'm sitting there trying to finish my check in on time so I don't get charged for extra time. I call uhaul to try to do it manually but the hold time is 45mins. I waited on hold the entire time while I tried to get the web app to work. Ended up giving up and had to find someone else with a smart phone that worked just to complete the check in. Which, as a woman returning a vehicle downtown late at night, is completely unacceptable. In summary: 1. UHAUL needs to provide an accessibility alternative to smart phone checkout for after hours returns. 2. Queens location manager: Do better. Listen when customers are asking questions about policy and request alternatives. Be kinder. Maybe you should smile more.

Évaluation :

5

Not much, it was great. The lady that did the paper work was very good, very helpful and very nice.

Évaluation :

5

Staff at this location are attentive, caring, courteous, professional... just excellent. Merci!

Évaluation :

5

The folks at the queens Abe in Victoria are the best!!!

Évaluation :

5

The service I received and the general experience was excellent. All went off without a hitch (pardon the pun). Thank you to Carmen and Nevil. Nancy Howitt

Évaluation :

5

Great service and very professional and friendly

Évaluation :

5

I cannot think of anything that could be improved upon. The staff we dealt with were very helpful and friendly, which made our stressful situation much easier to deal with.

Évaluation :

3

Van exterior very dirty, interior cleaned while I did walk around. Uhaul protocol to "call a friend" to confirm who i am after presenting government issued ID is absolutely idiotic.

Évaluation :

5

Carmen was efficient and a pleasure to deal with. Great service!

Évaluation :

5

Carmen Fisher is infinitely knowledgeable, always helpful. The facility is well laid out, at least for relatively small-quantity storage, clean, well lit, secure, and heated.

Évaluation :

5

Nothing at all! One of only 2 locations in area I will ever go.

Évaluation :

3

Picked up van with 7/8 tank but it was not noted as such, told to return it full, since it was processed/taken as such on pickup form already submitted. Returned it full ($24), but did not receive credit for 1/8 tank. Not fair!

Évaluation :

5

The gentleman that I dealt with was amazing. You are lucky to have him on your staff. Merci.

Évaluation :

4

This location was beyond what was expected. Very clean, private washroom, quick elevator, well lit. The morning staff Carmen was very helpful for me with finding not only a storage unit but a truck as well in a time where most places were at capacity. Thank you! A+

Évaluation :

5

Excellent customer service, the team went above and beyond to help us with a dolly.

Évaluation :

3

The van was clean but the right signal light didn't work properly. They should have checked before renting it out. Also the rental location is a bit sketchy.

Évaluation :

1

I would not recommend it to a friend because it has basically been taken over by drug addicts and homeless people and I no longer feel like it a safe or clean facility and I do kot feel comfortable being there by myself or by myself with my kids. I am constantly worried about my car being broken into or damaged out front. I have also not felt co mfortable using the washroom in a long time. There is a huge homeless/addict population outside because of the proximity to a street church across the street and the shelter on the corner. The number of people using these places has increased exponentially due to covid. Neighboring businesses have hired security to try and maintain order. Uhaul has not. The staff there are too busy to manage the problems they are facing outside and inside the facility as a result. They cannot be every where all the time. They are also facing dangerous situations they have not had to before. Uhaul needs to hire more staff, pay for more staff to be on at same time or hire security. The problems they are facing here are very real, and serious. How irresponsible of Uhaul to ignore it! Rented lockers since 2015....multiple lockers....same location...able to adequately compare service and how things have changed.

Évaluation :

4

After past experiences with uhaul not having our vehicle available after we made a reservation, it was nice to have things go so smoothly.

Évaluation :

5

Friendly and down-to-earth people and personable. As well, efficient and flexible!

Évaluation :

5

Fantastic service, wish I could always rent from this location!

Évaluation :

5

Carmen and her team are amazing and have been so kind and lovely. Both the staff members I have had the pleasure of working with have been nothing short of amazing.

Évaluation :

5

This is the most functional UHaul location in Victoria.

Évaluation :

5

Everything was excellent. Great staff!

Évaluation :

4

Fantastic staff

Évaluation :

5

Access to the storage was easy and very friendly staff.

Évaluation :

5

The manager and staff are extremely friendly and helpful. The location is tight near downtown but quite downtown so convienant. It is well maintained and kept clean

Évaluation :

5

Staff at the Queens Ave office were always very helpful.

Évaluation :

5

the person at the counter was excellent and very supportive. Merci.

Évaluation :

5

Carmen is a lovely lady she is why I come back honestly she treats me fairly meens a lot to Me

Évaluation :

2

The storage facility is old. I was forced to buy a UHaul lock, the sign up system is outdated, the elevator is too small, there is no parking, staff are up and down you never know their mood. The location made a huge mistake and id not reserve my locker when I booked and confirmed twice. Then I was given another locker very begrudgingly. I was then reminded incessantly that the locker they gave me was only temporary and I should move out. So I did . I will never use Uhaul storage again!

Évaluation :

5

Great storage facility. Would use it again.

Évaluation :

5

Carmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.

Évaluation :

5

Carmen was great to deal with. Friendly, efficient and really helpful.

Évaluation :

5

Very helpful and hands on staff. Keep up the good work!

Évaluation :

5

This was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.

Évaluation :

5

Colleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.

Évaluation :

5

I've used the services before and will continue to use them as I need because I'm very satisfied with everything.

Évaluation :

5

It was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!

Évaluation :

5

The staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.

Évaluation :

5

Very helpful and welcoming staff

Évaluation :

5

All of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne Kaltenbruner

Évaluation :

4

Very friendly and helpful staff. A very positive experience.

Évaluation :

4

Carmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!

Évaluation :

5

Great staff very clean facility

Évaluation :

5

Carmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.

Évaluation :

5

The gentleman who helped us is very accommodating and thorough in giving directions.

Évaluation :

4

Nice people, and a clean space. I would rent a storage locker here again.

Évaluation :

5

Staff was fantastic to work with!

Évaluation :

5

Will use U-Haul again as the staff were both friendly and helpful.

Évaluation :

4

The Manager at this location is FANTASTIC

Évaluation :

5

we are very pleaseed to do buisness with this location

Évaluation :

5

thank you for all of your help

Évaluation :

4

just thank you for your service!

Évaluation :

5

Carmen was excellent in trying to provide the best and safest customer service. You can't find a better professional helpful group as Carmen and the others we met in our time with U-Haul. Thank you. Wayne and Linda

Évaluation :

5

Carmen and all staff were awesome to deal with; very helpful and very professional.

Évaluation :

5

Carmen was excellent to deal with!

Évaluation :

5

Manager Carmen Fisher is the best! She always makes sure the facility is clean, and customers have an excellent experience. I wouldn't go anywhere else because of her great service and care. Thanks Carmen!

Évaluation :

4

Very nice staff, friendly good service.

Évaluation :

5

Time spent was in good nature, they worked with me when I fell behind on my bill. Very friendly staff.

Évaluation :

5

Everyone at this facility is super friendly and helpful! Everything is very clean, and can't beat the location! So convenient!

Évaluation :

5

I was very happy using the Queens Ave. U-Haul. Carmen was very accommodating and any interactions with her, or other staff members was always very friendly.

Évaluation :

5

Carmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long term

Évaluation :

5

Excellent facilities!!! Very efficient and friendly Staff made this a great experience for me.

Évaluation :

5

The staff there were super nice and i felt welcome

Évaluation :

5

Colleen was very friendly and helpful both on the phone and in person.

Évaluation :

5

Great staff and very good location.

Évaluation :

5

The staff are helpful and friendly.

Évaluation :

5

Great service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.

Évaluation :

5

Totally happy with the facility and service.

Évaluation :

5

You are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍

Évaluation :

5

Great experience, smoothly done !! Awesome keep it up ...

Évaluation :

5

Great storage facility, great staff

Évaluation :

5

Carmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055

Évaluation :

5

Carmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.

Évaluation :

5

Friendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)

Évaluation :

3

The officestaff were very pleasant and helpful.

Évaluation :

5

The UHAUL is fantastic but it is not that building that makes it awesome. The staff at this location are amazing, caring and knowledgeable. I would highly recommend this location.

Évaluation :

5

youre doing fine

Évaluation :

5

The gentleman that helped me was amazing. Far above and beyond that of regular service. I cannot thank him enough for his kindness and excellent service. Please match his name to this res# and thank

Évaluation :

1

I work for Henry Schein Canada. Carmen repeatedly would not provide an invoice for our unit. How can we pay when no official invoice/bill is ever given? Late notices came, but no invoices. We moved

Évaluation :

5

I needed to arrange storage in a hurry and was able to do so with just a phone call. Neville assisted me & was very helpful whenever I called or came by.

Évaluation :

5

Carmen did a great job helping me with the storage. I am pleased with service. I asked U-Haul for a quote to ship my things to Ontario, but the price was more than double the competition's price.

Évaluation :

3

Automated Billing was a nightmare, we chose to go to Adams Storage.

Évaluation :

3

Service was great. Facility is very tight to move furniture and large items around in.

Évaluation :

4

The access card to enter the facility almost always did not work. So each time, I had to go to the office to fix the problem.

Évaluation :

5

Jacqueline gave us a first rate customer experience. Filling in at a different location brought some challenges yet she remained personable, accommodating & polite. Don't let this one get away!

Évaluation :

5

Great location, clean, easily accessible, secure and great customer service!

Évaluation :

5

Fantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.

Évaluation :

4

thank u

Évaluation :

5

Thanks for an excellent experience! All staff were great! Appreciated....

Évaluation :

5

Thanks for the service. I'll be coming back if I need another storage unit. The staff is very friendly it is appreciated

Évaluation :

5

Our compliments and appreciation - there was a problem with the bldg elevator during our move-in resulting in not being able to access our original storage unit - another unit (free) was provided.

Évaluation :

5

Would recommend

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

Don’t force comments in a survey

Évaluation :

5

Scrupulously clean and extremely well managed. Would never consider patronizing any other facility. I'm sure that life will again direct me to your doorstep. Thank you,

Évaluation :