Colleen was just the best!
Benjamin V.Customer Reviews for U-Haul Moving & Storage at Queens Ave
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Colleen was very helpful, friendly and professional.
LESLEY V.I found out that the roof of the car had scratches but they were telling me that there is no scratch on the roof. It could be a disaster since the roof is not covered by the insurance.
Meysam S.The ladies were great!
Joel P.I have been a long time uhaul customer and this was the best l experience I have ever had.
William S.Great storage facility. Would use it again.
Sylvian B. | Expérience généraleThe van was clean, well maintained, and easy to drive. I will definitely turn to uhaul for my future rental needs.
Ross B.Carmen runs a "tight ship". She and her team do a first rate job. No hesitations in recommeding them.
George F. | Online Move InCarmen was great to deal with. Friendly, efficient and really helpful.
Tire S. | Expérience généraleThank you for the awesome customer service.
David T.U-Hall accommodated me with a van right away, there was no wait period. Thank you, U-Hall
Roderick M.No dolly available which was very inconvenient for my move
HEATHER J.Very helpful and hands on staff. Keep up the good work!
ANDREW S. | Expérience généraleThis was my first time using U Haul storage and I am glad I did. The entire experience was stress free, and convenient. The staff were professional, friendly and very accommodating to all my needs. I highly recommend this location! I will definitely be using them in the future for all my moving/storage needs. Thank you so much for making my experience a positive one.
Monica R. | Expérience généraleColleen, Carmen and Neville each and all have been phenomenal to engage with. As for the UHaul app or IT systems, they need modernisation. Key parts of my fuller reservation (i.e iorder of truck insurance and dolly and the locker) became removed on various dsys in advance of the truck pick up, resulting in my having to make 5 separate phone calls to the storage site and one to UHaul traffic office to sort out the glitches. UHaul system glitches also resulted in 1-hour of time being expended upon arrival at the storage facility just to check in and complete paperwork. It is only the patience and professionalism of the staff that made the process bearable. Total good to the staff and bad to UHaul.
Thomas E. | Premières impressionsMobile check-in didn't work. Had to have employee dispatch me, and it took over half an hour. Employee was very helpful, but overall check-in not as convenient as possible.
Rebecca N.Very fast and smooth check-out and check-in procedure. The agent was very helpful, kind, and courteous.
Mike D.I've used the services before and will continue to use them as I need because I'm very satisfied with everything.
Sarah S. | Expérience généraleLocation is close to DT and the staff are helpful.
Justin J.Excellent service, reasonable rate.
Jocelyn G.I have worked in car rental for 17 years and this was the best van rental experience I have ever seen. Congratulations to the team that created your processes!!
James A.My Contact (Neville) was friendly and helpful.The rental from this location was easy. Happy customer
Richard A.Carmen is great - I come in once a year, never remembering our codes etc. and she remembers our locker number off by heart. She is very helpful with any questions we have when we come.
Michelle A.Friendly and personable staff, got my van right away. Well run establishment with great staff!
Daniel W.Assure that other locations are providing the same level of friendly, warm, respectful and professional service at their locations. Replicate the person who helped and provided me the service.
Tarsam B.Above and beyond customer service. They made it so much easier and pleasant to get my errands done.
Leslie L.very positive rental experience, two times within a week
Don W.It was a dark and stormy moving day from Vancouver to the island. We were many hours into our move already but Neville at the storage facility was a friendly face waiting for us when we arrived. He got us through the paperwork quickly and showed us everything we needed to know. It was a great experience to cap off a long moving day!
Dustin S. | Premières impressionsCarmen was super efficient and organized . Everything worked out perfectly. Merci!
Diane D.Honestly can't think of any need for improvement....overall a very satisfying, professional and courteous transaction
Donald J.Facility and staff are great, location hampered by location to bottle depot and mustard seed. Glad we could park our car inside the garage entry.
Peter H.The staff was always friendly and helpful. Always went above there requirements to be helpful and friendly.
Josh W. | Expérience généraleVery courteous and friendly. Gave great suggestions on products like forearm lifting straps. Will return to this store.
Yves S.We reserved a van on-line approximately 1 week in advance, and were sent an email confirming a pick up location in Langford. When we arrived at the pick up location, we were advised there was no van available and that they hadn't had a u-haul van to rent for years. We were given a central booking telephone number to call. The man who helped us was very knowledgeable, calm and helpful. He indicated that we had been sent an email and a text about the change in pick up location. Nope. Regardless, he arranged another van rental for us which was probably difficult as it was November 29/30 time period and demand would be high. We had to drive into Victoria to pick up the van we needed and we just made it there before the 5:00 closing time. The van was clean and ready despite the last minute nature of the reservation for that specific location. The rest of the rental was uneventful and we returned the van 24 hours later.
Douglas W.Very helpful and welcoming staff
Kevin C. | Premières impressionsAll of the folks here are so kind, understanding and helpful! They deserve to be recognized and treated well by the company! Thank you to Carmen for your extra compassion and help! I am truly grateful to be in such good hands here! Sincerely, Joanne Kaltenbruner
Joanne K. | Premières impressionsThank you Carmen and Colleen for being so attentive and helpful.
Richard B.Great service, friendly and capable staff allowed for 2 days of flexibility to move 2 House holds. I have used U Haul for years and will continue to use them in the future! G Denman Victoria BC
Geoffrey D.The staff was very helpful and considerate. Excellent service, very professional, would recommend to everyone to choose them over others.
Berat S.Great customer service! My rental vehicle was clean and waiting for me ... amazing customer care! Merci.
Christopher C.I had a very pleasant experience with U-Haul.
Carol T.I recommend this smaller location: staff and service was fast and friendly. They sell moving supplies and equipment rentals, eg dollies and carts. They offer storage units, as well. The location is across the street from a bottle return depot and food bank/ drop-in centre. Be aware of your surroundings and it's OK. Staff were very helpful, provided valuable information.
Chad D.Very friendly and helpful staff. A very positive experience.
Jim R. | Expérience généraleVery helpful and courteous staff.
David J.A much better experience than "Topaz" location (which didn't have the vehicle I reserved when I arrived) I even got a call from them the night before to confirm my reservation. Great experience!
Jonathan S.Colleen was wonderful!
BRITTANY S.Carmen is amazing, we started off frustrated as we had booked a larger, ground floor space at the other location. Carmen so helped to make it a positive outcome, so thankful she was there to turn the frustrating situation around!
Christian D. | Expérience généraleGreat staff very clean facility
susan s. | Expérience généraleCarmen Fisher was fantastic in helping sort out the space we needed and introducing us to the facility. She made the experience as good as moving can be.
Ian C. | Online Move InThe gentleman who helped us is very accommodating and thorough in giving directions.
ANDREW S. | Premières impressionsI rarely give comments but Allison was very friendly and professional, and the whole process was 1 000 times better than using the online option!!!
Clive J.Nice people, and a clean space. I would rent a storage locker here again.
jessica s. | Expérience généraleStaff was fantastic to work with!
Bridget D. | Expérience généraleWill use U-Haul again as the staff were both friendly and helpful.
francis c. | Premières impressionsthe person working behind the till was efficient and friendly a most excellent experience
John J.Very helpful when picking up and dropping off. I've been dealing with so many rude people lately, that I really appreciated the staff at this location. They're we're delightful.
Colleen F.We had an amazing experience. Booked for two days (just in case), but had to wait 20 minutes at pickup because the keys weren't on site, so they gave us the second day free! Now that's good customer service. All round fantastic experience and brand new 9' van as well.
Alison H.Had a wonderful experience. Difficult to see how Queens Ave location could make it better. I was very happy.
Rodney Y.It was a training situation, so I understand communication was strained and I still feel uncomfortable how I was dealt with and talked to.
Marina H.I was checked in & out quickly, rented van was brand new and in perfect condition. Will definetly deal with this location again!
Kenneth A.The staff at this site is great! So helpful and friendly. From booking to pick up to drop off, all was great. Would definitely rent from here again.
Bartolome L.The Manager at this location is FANTASTIC
David E. | Expérience généraleThe employee who was there should not have been working alone, because she was brand new and obviously had no idea what to do. It took us 36 minutes to get our rental van.
Emily D.Worker was on their personal phone taking a personal phone call while I was waiting to check out. I have rented before and never were they not sure who I was but had to call a friend to verify I am real...? While I was also waiting to check out, in the middle of my check out they helped someone else. I was in a rush and overly disappointed. I usually love this uhaul place.
CHLOE B.we are very pleaseed to do buisness with this location
Adrian Patricia K. | Expérience généraleThe lady at the counter was so kind and easy to talk to. An excellent rental experience.
DELORIS D.thank you for all of your help
manon e. | Premières impressionsjust thank you for your service!
Walter (Allen) Z. | Expérience généraleCarmen was excellent in trying to provide the best and safest customer service. You can't find a better professional helpful group as Carmen and the others we met in our time with U-Haul. Thank you. Wayne and Linda
WAYNE G. | Expérience généraleCarmen and all staff were awesome to deal with; very helpful and very professional.
gerald h. | Expérience généraleIt happens to me everytime there. I always end up having my credit card charged eventough I ALWAYS tell the U-Haul staff that in the end I want to pay by my debit card. It is frustrating, they don't seem to listen to me :o(
ROMAN K.You guys need to update your payment system to accept cash or visa debits or something because my credit card wouldn't go through and I had to delay my moving process by over an hour to go get it figured out.
Brayden M.Carmen is a real quality team member. I have had poor experiences with other locations, and this was absolutely not the case this time. I really enjoyed talking with her. She is a great face for U-Haul and one of your hidden gems.
Sean S.Carmen was excellent to deal with!
BRAD S. | Expérience généraleThe woman that checked us in was amazing. So helpful and provided all of the information we needed to comply with the rental agreement. She made our experience great.
jenn P.Excellent service at the point of sale, professional, helpful and friendly staff. However the customer service call center was under staffed, After 40 minutes on hold I gave up. If there was a question on this survey regarding the customer service call center it would have received a very poor rating.
STEVE L.Always a pleasure to deal with staff at this location. Have been a long time customer.
Peter H.Love the staffs at this location. Helpful and knowledgeable.
HEATHER Q.Carmen was super helpful and professional.
Christian C.Manager Carmen Fisher is the best! She always makes sure the facility is clean, and customers have an excellent experience. I wouldn't go anywhere else because of her great service and care. Thanks Carmen!
David K. | Expérience généraleExcellent Customer Service clean Storage unit. I was very happy with everything. Carmen the Manager did on excellent job friendly.
Werner T.Very nice staff, friendly good service.
WAYNE G. | Premières impressionsColleen brought light to the fact that it is. 20 / km cheaper if you rent on Sunday. | was not aware of this , good to know.
Steven M.Let them know what kind of fuel they need to put in the vehicle before returning it. Offer them bungee cords or other means to hold cargo in place.
daniel M.Van was ready for pickup, the staff was friendly and helpful.
Nancy D.Time spent was in good nature, they worked with me when I fell behind on my bill. Very friendly staff.
Jon W. | Expérience généraleCan't improve perfect.
ROBERT P.GREAT SERVICE BY THE LADY .YOU WILL HAVE NO PROBLEM WHEN SEE IS ON THE FRONT DESK THANK YOU.
ray M.Everything was great! The cargo van is really easy to drive, just the right size for smaller moves. Staff are excellent, efficient and courteous, no improvement needed. I'm impressed. Thanks U Haul!
shirley D.Best employee we have delt with. Hire more people like him.
Kristi M.Really great staff. Friendly and thorough.
Anna F.The staff at Queens Avenue are great to deal with so I always hire from here or send people to this branch to hire a van. The van was clean and there were no issues.
Andrew H.Everyone at this facility is super friendly and helpful! Everything is very clean, and can't beat the location! So convenient!
isabela d. | Premières impressionsI was very happy using the Queens Ave. U-Haul. Carmen was very accommodating and any interactions with her, or other staff members was always very friendly.
Karen I. | Expérience généraleCarmen was so helpful and kind during a difficult move. All the staff at Queens Victoria deserve the highest ratings. I will continue to use this location and Carmen, staff for a smaller long term
Tammie D. | Expérience généraleExcellent facilities!!! Very efficient and friendly Staff made this a great experience for me.
HOLLY G. | Expérience généraleThe staff there were super nice and i felt welcome
Jacey R. | Expérience généraleColleen was very friendly and helpful both on the phone and in person.
Katherine N. | Premières impressionsGreat staff and very good location.
Caroline M. | Premières impressionsThe staff are helpful and friendly.
Angus T. | Expérience généraleGreat service at this U-Haul facility. Will be a repeat customer every spring/summer for student storage.
julie b. | Expérience généraleTotally happy with the facility and service.
VALERIE B. | Expérience généraleYou are really help I’ll to your customers even when they are behind on payments .and you were great at the service and I would also thank you for what you did for me 👍
GARY L. | Expérience généraleGreat experience, smoothly done !! Awesome keep it up ...
Riddhi S. | Premières impressionsGreat storage facility, great staff
IAN W. | Expérience généraleCarmen, Colleen, and, Neville were outstanding!! I would recommend UHaul on Queens to anyone needing storage space Please pass on my regards to the staff Warm regards Annie Erickson 250 588-7055
LEE ANN E. | Expérience généraleCarmen Fisher was excellent. Great clean space with no funny smells :0) Cant quite say the same for your other uhaul location (topaz). Checked both locations out and the queens location was awesome.
Functionfox L. | Premières impressionsFriendly staff. Helped me with what I needed. Then I needed another locker and they instantly went out of their way and got me what I asked for. Really happy. Great service. :)
Mike O. | Premières impressionsThe officestaff were very pleasant and helpful.
Joan Y. | Expérience généraleThe UHAUL is fantastic but it is not that building that makes it awesome. The staff at this location are amazing, caring and knowledgeable. I would highly recommend this location.
KEVIN S. | Expérience généraleyoure doing fine
Michael H. | Premières impressionsThe gentleman that helped me was amazing. Far above and beyond that of regular service. I cannot thank him enough for his kindness and excellent service. Please match his name to this res# and thank
Patrick M. | Expérience généraleI work for Henry Schein Canada. Carmen repeatedly would not provide an invoice for our unit. How can we pay when no official invoice/bill is ever given? Late notices came, but no invoices. We moved
HENRY S. | Expérience généraleI needed to arrange storage in a hurry and was able to do so with just a phone call. Neville assisted me & was very helpful whenever I called or came by.
linda l. | Expérience généraleCarmen did a great job helping me with the storage. I am pleased with service. I asked U-Haul for a quote to ship my things to Ontario, but the price was more than double the competition's price.
john b. | Expérience généraleAutomated Billing was a nightmare, we chose to go to Adams Storage.
HENRY S. | Expérience généraleService was great. Facility is very tight to move furniture and large items around in.
Deanna F. | Premières impressionsThe access card to enter the facility almost always did not work. So each time, I had to go to the office to fix the problem.
Takuya T. | Expérience généraleJacqueline gave us a first rate customer experience. Filling in at a different location brought some challenges yet she remained personable, accommodating & polite. Don't let this one get away!
nan r. | Premières impressionsGreat location, clean, easily accessible, secure and great customer service!
Morgan F. | Premières impressionsFantastic customer service, I was given a tour to see all available lockers that were available, service was quick, efficient and staff were super friendly! This is my second time using this facility.
Mike K. | Premières impressionsthank u
DAVID B. | Expérience généraleThanks for an excellent experience! All staff were great! Appreciated....
Jamie S. | Expérience généraleThanks for the service. I'll be coming back if I need another storage unit. The staff is very friendly it is appreciated
matthew c. | Expérience généraleOur compliments and appreciation - there was a problem with the bldg elevator during our move-in resulting in not being able to access our original storage unit - another unit (free) was provided.
james c. | Expérience généraleWould recommend
tami g. | Expérience généraleVery helpful and friendly staff.
Chad G. | Premières impressionsDon’t force comments in a survey
monique b. | Expérience généraleScrupulously clean and extremely well managed. Would never consider patronizing any other facility. I'm sure that life will again direct me to your doorstep. Thank you,
John S. | Expérience généraleMerci
Karen T. | Expérience généraleHad an excellent experience here. Would definitely use this facility again.
Glenn/Jenny S. | Expérience généraleThank you! @carmen
Kevin D. | Expérience généraleIt's the friendly staff on Queens Ave. that I'll always remember..Thank you all! Gary
GARY F. | Expérience généraleCarmen was very helpfull and compassionate the other staff were good as well she treated me with respect and many times staff went out of their way to accommodate me thank you Carmen and staff .
Ronald H. | Expérience généraleI got shocked by the elevator buttons a number of times. The staff were great.
NELSON S. | Expérience généraleGreat staff! Very helpful.
TERESA F. | Expérience généraleVery friendly helpful staff. I like the fact that you have a security card to grant access to your belongings and security cameras around.
david f. | Expérience généraleAwesome !
priya p. | Expérience généraleThe storage space was accessible and easy to fill with my furniture, boxes, etc.
ANN P. | Expérience généraleMerci
Keri S. | Expérience généraleThe staff were wonderful and made a potentially tiresome experience, not so much!
sarah b. | Expérience généraleStaff have hospitality for the customer. So the customers will feel like at home. Thanks for the service.
Takuya T. | RéservationIncredible staff made the whole experience a pleasure!
Rory L. | Expérience généraleMy experience was seamless. Flowed great, didn't have to wait long. Excellent service !
kim n. | Expérience généraleNothing more to add.
ERIC N. | Expérience généraleIt was very clean and well maintained, but the location really wasn't great and layout was challenging for loading. Staff was never rude but they were never very friendly at all either. Not inviting.
JANET M. | Expérience généraleGreat service, friendly staff.
Sarah H. | Expérience généraleGreat service and secure lockers.
Ray G. | Expérience généraleOnly negative - when calling in to speak to the staff currently on schedule,I would get head office and they could not answer my questions. I was very frustrating.
gaylene s. | Expérience généraleThe place is immaculate and felt safe. Carmen is an outstanding manager, so responsive and considerate. Excellent customer service. As a former professor I was a hard marker but this facility is A+.
jenny n. | Expérience généraleThanks
Rob Z. | Expérience généraleNo problems at all. Great service!
Waren R. | Expérience généraleThe staff couldn't have been better. Carmen & Neville were as kind as can be,& always available to help. Carmen went out of her way to be reasonable, professional & caring. A very positive experience!
Kyra O. | Expérience généraleMy only comment is to raise the entrance to the elevator on the ground floor. it wasn't quite high enough and we had a hard time fitting our queen sized box spring in teh elevator.
Matthew T. | Expérience généraleHave no complaints. This was a very well operated storage business. Would use it again if I had to.
Joanne H. | Expérience généraleThe staff are courteous and available. Unfortunately the neighbourhood is becoming very sketchy. This and the frequent rent increases caused me to move out.
JAMES A. | Expérience générale