i was there yesterday april 14 around 5:45pm, the indian guys was so helpful,he guide me on everything,has a lot of patience and knowledgable. give this guy a raise lol
Ericson Y | First ImpressionsSelf Storage Units in Victoria, BC, V8T1M1
U-Haul Moving & Storage de Queens Ave
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U-Haul Moving & Storage of Victoria
776-790 Topaz Ave, Victoria, BC V8T2M1 View Available Units0.5 miles from this location -
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U-Haul Storage of Oak Harbor
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U-Haul Moving & Storage Of Port Townsend
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- 4,5 - Cote moyenne des clients
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I’ve had the pleasure of using U-Haul Moving & Storage at Queens Ave for the past two years, and I couldn’t be more satisfied with the service. From day one, the facility has been clean, secure, and well-maintained. The staff has always been incredibly friendly and responsive, making it easy to manage my storage needs over the years. Whether I had a question or needed assistance, they were always there to help with a smile. As I recently moved out, I wanted to take a moment to thank the team for providing such a positive experience throughout my entire time there. The facility’s location is convenient, and the security gave me peace of mind knowing my belongings were in good hands. I highly recommend U-Haul Moving & Storage at Queens Ave to anyone looking for reliable, accessible storage. It’s clear that the management takes great pride in maintaining a top-tier facility and delivering exceptional customer service. Thank you for everything—you’ve made this process so much easier!
Sterling M | Overall ExperienceBeen a rental partner with you for 15 years and service, facility and staff were excellent!! Thank you for operating an excellent facility!
DOUG / | Overall ExperienceThe employees were sure helpful and friendly
Elissa S | First ImpressionsI was glad I found this place! Sahib is very kind and helpful. I just hope I got his name right. I was there in the morning and all my concerns were answered. He was very efficient and helpful. The place is secured and the system is great! Thanks so much!
Alicia D | First ImpressionsUnhelpful and rude staff, no access to the unloading bays due to staff parking their personal vehicles in them, wooden doors to storage rooms… Plus they let on random people to use the bathroom and then call the cops on them. Terrible experience all around.
LILY D | Overall ExperienceCarmen was friendly and very helpful. She took the time to answer all of my questions, and helped me choose the correct size of storage for my needs. I appreciate all of her efforts to facilitate my move-in experience. Thank you Carmen .
roy R | First ImpressionsThe queens location is by far the best managed & staffed Uhaul in the area. The employees are extremely helpful and did so much to help me my girlfriend when we were in a tough spot. Carmen, Colleen, & Neville were so kind and helpful. They were diligent about calling and emailing when I missed a payment and the only other time I've gotten truly exceptional service at a U-Haul was from Paul Beckman (Palu) when I needed help at the Topaz location. He is the hardest working man I've ever seen! Thank you for the great service guys, -Will
Will-Angelica F | Overall ExperienceWonderful customer service!
Malinda G | Overall ExperienceFor customer service and the facility my rating is excellent. I just gave one star less because of the location. A couple of times I felt like I could not safely park on the street outside the building because of the proximity to the homeless people camped out on the street.
Nicholas G | Overall ExperienceMy recommending would be qualified The folks running the facility do a great job…. friendly, helpful, maintain the place well. Unfortunately the location is becoming very challenging due to the number. Of homeless and street people living at the entrance . I would no longer let my wife go to the area and fear for the safety of my vehicle every time I go there
IAN C | Overall ExperienceLater access time would be more convenient, ie: access after typical work hours, and shift work times. Thank you kindly
Tamara C | First ImpressionsGood unit for my needs. Street environment is something to be concerned about. Thanks for being available; at short notice.
Iam j | Overall ExperienceCarmen is absolutely amazing! She was so helpful. The facility is also extremely clean and Carmen runs a very tight ship there. Even though the road itself has some homeless activity - I never once felt unsafe going back and forth to my unit. Thank you Carmen💕
Irene h | Overall ExperienceCarmen goes above and beyond. If the public had customer service in retail stores or any store for that matter, like one gets from UHaul Queens Avenue, the world would be a better place. Carmen, Colleen and Neville are good people who go out of their way to help in any way they can. They are polite, respectful, engaging, and get you what you need. Carmen and team… you rock!
Tracy R | Overall ExperienceThe neighborhood makes for a bit of a stressful experience at first but the excellent customer service made all the difference. Despite it being a very busy day (Saturday of the Lanour Day long weekend) the person who was working there was calm and helpful.
Nicholas G | First ImpressionsThe lady who runs the location in Victoria is excellent! Very satisfied with the service
tyler m | Overall ExperienceThank you !
Dorothy D | Overall Experience