Carmen goes above and beyond. If the public had customer service in retail stores or any store for that matter, like one gets from UHaul Queens Avenue, the world would be a better place. Carmen, Colleen and Neville are good people who go out of their way to help in any way they can. They are polite, respectful, engaging, and get you what you need. Carmen and team… you rock!
Tracy R | Overall ExperienceSelf Storage Units in Victoria, BC, V8T1M1
U-Haul Moving & Storage de Queens Ave
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- 5,0 - Cote moyenne des clients
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The neighborhood makes for a bit of a stressful experience at first but the excellent customer service made all the difference. Despite it being a very busy day (Saturday of the Lanour Day long weekend) the person who was working there was calm and helpful.
Nicholas G | First ImpressionsThe lady who runs the location in Victoria is excellent! Very satisfied with the service
tyler m | Overall ExperienceThank you !
Dorothy D | Overall ExperienceVery good. It would be helpful to have a light in the larger units. Als helpful to have a "ladder" that fits in the units available on level 1.
SANDI F | Overall ExperienceWe were very happy with our experience. The locker allowed us to store our things in a secure, climate controlled space between moves. Helpful and friendly staff. Would highly recommend this location.
Robert A | Overall ExperienceThe staff are very good and the facility is clean however the location itself not safe or secure on the street which affects how safe I feel in the area for myself and my belongings. I also worry that if units are used to store belongings that are Not clean then there could be problems that would spread to all lockers. I think the staff do an amazing job of respecting all tenants and any encounters I have witnessed have been polite and professional. While I would recommend this facility I would have to do it with a caution due to the location.
Joanne F | Overall ExperienceThe staff was great and friendly during the process.
Qais A | First ImpressionsFront desk lady was lovely. There seems to be a recurring problem with the elevator getting stuck on upper floors when people press the red button to keep the door open while loading or unloading and then leaving it stuck there. Perhaps it needs to be made more clear to people not to leave it like that. Or the front desk should have an overide access from downstairs so she doesn’t have to run up stairs constantly to deal with it. Or it needs to bump off of the hold function after 5 or 10 minutes or something.
Freyja F | First ImpressionsLost my job and had all my stuff sold
Johnathan J | Overall ExperienceThe facility was very clean and staff were always really helpful.
Mercedes C | Overall ExperienceThank you !!
Dorothy D | First ImpressionsThe facility and staff were great. Why I moved out was because of the cayous on the streets in front of and on both sides of the street. The drug consumption, tents and garbage strewn all over the sidewalks. Every time we went to our locker these things worsened and we felt less safe.
Bruce G | Overall ExperienceThe staff were great and the whole process was simple.
William F | First ImpressionsAttendant was very friendly and helpful.
KENNETH H | First ImpressionsAll the staff at this location are very patient and kind! I stored my belongings for seven months and never had problems with my unit, access or customer service. Each time I interacted with the folks around I was met with happy demeanor. Everyone here deserves a raise!
AShley J | Overall Experience