Nothing! Great Experience.
CONSTANCE W.Customer Reviews for U-Haul Moving & Storage at Randolph Rd
Testimonials From Recent Customers
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Very efficient drop-off procedure.
David V.We need more clerk , They canceled my reservation and I was in line waiting to get the equipment for 15 minutes. This location need more people at the front desk to help costumers.
FRANCISCO F.Great Service
MARYCLAIRE D.Easy pick up and return.
JEFFREY K.Staff was very helpful
Eric G.It was great. I was a bit worried when I turned in the key that I was missing a step, but the confirmation email that is was returned was quick and accurate.
Rachel B.I never used U-Haul until last year. I am a total convert! I have rented numerous vehicles of various sizes. The employees suggest anything to make moving and storage more convenient for the customer. I cannot state how convenient this company has made difficult moving experiences easier. I breathe a sigh of relief when I know U-Haul will be involved. I have total confidence and trust in this company and their employees. .
Katherine D.Good customer service.
Crystal J.The "No Parking" issue could be improved. I called several times before pick up to ask questions about local parking and no one ever answered.
Kevin S.No improvemen
CONSTANCE W.The only problem with this location is lack of customer parking.
David S.Have the vehicles cleaned & repaired.
Mary S.I was upset that i wasn't given a slip in the parking lot saying the truck had been returned. I was told I would receive an email within 5 fo 10 min which i did but i could have easily been accused of not returning the truck.
Marlene F.Exelente servicio, personal bien capacitado.
José R.Everything was great from renting to drop off. In particular was the really good service provided by Gabriel, or Gabe as he told me to call him, who was the customer service person who rented me the van. He was very knowledgeable, took care of my rental in about 5 minutes, and, as I found out, has a great personality and great interaction with the customer. The best compliment I can give him is that if I had a small business and needed a customer service rep to interact with public, I would try to hire him away from U-Haul.
DAVID C.I love the Rockville, MD location. They are always so helpful and answer all my questions and concerns.
Phyllis S.Excellent service à la clientèle.
Blas B.Service oriented and efficient. No improvements needed.
CONSTANCE W.There were individuals waiting outside soliciting moving services but smelled heavily of marijuana. A decent wait time inside as two associates were working through some issue on the computer. The van and actual rental process was fine. I rented a 9' van for a grand total of three miles and was charged 1 gallon of gas for it...
DAVID Y.Nothing to Add- Excellent Customer Service-Vehicle in Clean & Perfect Conditions *** (After almost 24 hrs return I didn't get my email bill...)
ALDO Z.All was good
Muchengeti W.great service
melvina M.This was hands down THE BEST Uhaul experience I have ever had! I rented a Uhaul and everyone (literally everyone) that I encountered that worked there were so kind and amazing. The process was so easy and smooth and all items I needed were available. I would highly recommend this location!
Sybil W.On the morning before pick-up I received a telephone call from a U-Haul representative informing me that the equipment I had reserved could not be picked up from this location, and that I must collect it at your Takoma Park, MD location, on New Hampshire Boulevard. So, at the appointed time, I drove 20 additional minutes to that location, only to be greeted with puzzlement and confusion, and was informed that no such equipment was available at that location. The customer service person very helpfully called the original pickup location and confirmed that yes, indeed, the reserved equipment was at that location, and so I was instructed to drive back, another 20 minutes, to the original pick-up location and voila! There was the reserved truck. I was, thankfully, able to complete the check-out process relatively quickly, but I cannot understand how your systems are so completely screwed up like that (see also equipment rental in Cumberland, MD - a total nightmare). I think you need to some SERIOUS audits of your systems, processes, training and overall customer support before I will be fooled into trusting U-Haul again.
Paul B.Hilarious! 2 seconds to check in, after FOUR HOURS to check out!
JOSEPH S.Thanks for the great service
Cem C.I'd like to commend Juwan for his exceptional service and for going above and beyond to help accommodate his customers!
Simon H.Horribly rude staff. Forced us to have a storage unit with stairs and no help. Nearly broke my back trying to get up them with my boxes. Truly awful experience and terrible company.
Gabrielle G.No comments
William P.I have rented here several times and have always received GREAT customer service both from the customer service staff behind the counter who handle the initial rental to the staff who handle the returns. I would recommend this U-Haul to any.one who needs to rent a truck or van.
DAVID C.Nice and clean .
Doris G.No Improvement Needed. This location is well run!!!
CONSTANCE W.Everything was fine. But you need a phone charger in the vehicle.
Lynn W.Respectful to veterans
Mark L.Great job.
Basel K.Smooth process and great price. Hard to beat that.
Leslie B.Everything was excellent and fast than expected. Keep going, thank you for service!
Rashad G.The woman that helped me was very quick and friendly
BORIS M.Just keep being as professional & pleasant as they are now
Winnie H.As usually from front of house to return the team of Jose manager to check in with Jessica to drop off with Vedder they treat me as a valuable customer always friendly greet me by my name and excellent employees that represent Uhaul!!
Richard M.Wonderful check in person and check out person. Merci.
Heidi W.No persons available to unhook rental. Manager saw us drive in and immediately moved to front office, which you cannot access from the rental return area. Very poor design and very poorly run.
Joseph B.This truck never should have been issued. The steering shook at all speeds like it was badly in need of an alignment and the transmission wouldn't downshift appropriately after braking, racing up around 3000 rpm. To have to drive this truck for six hours was the worst UHaul experience I've ever had.
Rebecca M.Super easy drop off; didn't even have to go inside.
Matthew H.left turn signal was not functional on my trailer. I had to choice but to drive 500 miles (half of that at night) without the signal. That should never happen.
Jonathan B.Was given incorrect information at pick up and drop off by well-intended U-Haul staff. Was double charged for fuel, after explaining to staff that parking on a steep incline changed the full gage reading to full. Location reading on the app. did not work. I'm comfortable with technology, but find the U-Haul still a work-in-progress. Disappointing overall experience.
Bruce C.Unclear where to get the key. Unclear if our vehicle was going to be in the front or back
Nicholas L.Excelente
LORENZO L.Person at the counter was super-helpful
Valerie M.Train customer support staff to have better knowledge on the inventory and website details when inquiries come in OR have the staff at the location place a courtesy call when equipment won't be available so it isn't a guessing game for your customers. Waited 30 minutes in line to get the keys to the truck. There was an additional line of about 8 people behind me and I could hear others complaing.. The employees there were nice and professional but understaffed.
Maurice G.Fix your return process. If i scan the qr code on the door, dont force me to provide a gps location. If i take a picture of the mileage and then cant get to the page to upload it because the gps location wont work properly, dont tell me to take another picture because the last one was taken 5 minutes ago and its too old now, after my keys have already been put in the drop box. And im left with no way to return the vehicle without calling customer support at 1130pm. Also, fill the washer fluid tank and replace the wipers. Its spring, there is pollen and rain, and i cant see anything through the windshield. Very dangerous.
Todd C.Excelente atención, y muy limpias instalaciones
DARWIN C. | Premières impressionsSería superb si se establece un area para sacar y entrar a los storage sin problemas del almacenamiento de los vehículos de U-Haul. Deberían colocar camas altas para vehículos pequeños de U-Haul para hacer espacio.
Adiela C. | Expérience généraleClean, well lit, easy access. courteous staff!!!!
CONSTANCE W. | Expérience généraleThis was one of those emergency needs because of a change in schedule. Thanks so much for coming to the rescue!!!
CONSTANCE W. | Premières impressionsThe front door was open all the time, staff are not frindly, stupid people. The storage unit door was damaged. Place ia a mesay
LUIZ M. | Expérience généraleJose and Jessica are the best!!
Nikesa C. | Expérience généraleThank you for your patience and support. I will always be forever grateful for your help during that period of homelessness. You guys are the best!!
deandle a. | Expérience généraleWas charged for a storage when I had in my reservation to get 30 days free since I had a one way. In addition, there is a sign out by a major road displaying, one month free how can I be charged? It's a special too. He never apologized he didn't explain who I am getting my money back, no apology nothing. I wanted a larger unit he just said there were none. I think he said it because the line was getting longer and he did not want to look which...he didn't. And on top I received a very strained up unit. Poor service he provided. Don't have his name at this time.
Michelle p. | Premières impressionsThis facility is great - clean and convenient! Professional staff.
CONSTANCE W. | Expérience généraleI did not realize that they do not prorate use days. moving out experience was bad. i called, left several messages and no one called me back. Had I known we were not going to receive reimbursement for the remaining 20 days we would have moved out later. Terrible communication.
Mary A. | Expérience généraleWe mostly dealt with Chris at the front desk. He made check-in and check-out extremely easy and efficient. We will be sure to use this location in the future again as needed. Thanks Chris!
Travis R. | Expérience généraleThe unit was infested with mice. When I gathered my furniture to move out it was covered in mouse droppings and urine. When I raised the issue with the attendant he said there was nothing they could do and said they were not responsible. Clearly there were issues pre-existing as I see there are traps everywhere. Very disappointed
Kevin V. | Expérience généraleEverything was clean and the staff was very helpful. 5 STARS I just now noticed i have received a $79 fee that I do not know what that is related to. In the future, lease let me know of any additional charges before placing them. Norma Champlin
Norma C. | Premières impressionsJessica and Jose were excellent.
CONSTANCE W. | Premières impressionsWould recommend to others and use again if I have a need
Charles S. | Expérience généraleStaff need to be retrained or replaced because they are very curt, and don't know how to speak to customers in a respectful or welcoming manner. The wait at the counter was two long in both instances and they kept walking away without acknowledging me or explaining why I was left standing there. I was assigned a unit with a used/smeared sticky trap in it, which made me very concerned about rodents. To enter the loading dock I have to enter my code on both keypads but consistently there's a problem; my code works perfectly on the first keypad, then I'm denied access on the second one. The parking at the loading dock there is a disaster; it's frustrating, chaotic and dangerous. I'm glad about the air conditioning; that's it. Negative experience overall.
Anita A. | Expérience généraleI could rarely find a parking space in the back of the building where you load in and unload things from storage. Al the spaces where often used to park large U.-Haul trucks which made it very difficult to particularly load or unload heavy boxes or larger items. Parking on the loading and unloading docks should be reserved for your customers who use your storage. That problem was very often very frustrating.
LARRY S. | Expérience généraleAll staff members that I interacted with were considerate helpful and extremely intent on the feeling any of the questions or requests I had regarding my storage needs. I would highly recommend this location based solely on their staff. The facility itself is also very amenable to my needs. And I will continue to advise anyone who needs storage or moving assistance to contact U-Haul at this location. Merci
celena J. | Premières impressionsThe gentleman in the lot area that helped me hook my trailer up was great. Very friendly and helpful.
Michele B. | Premières impressionsClean! Good parking!
CONSTANCE W. | Expérience généraleI was dealing with Jessica and she was very efficient and kind. She made it very easy.
kumsuk k. | Premières impressionsWonderful experience. Manager Danny was very helpful in getting me virtually through everything I needed. Other staff very helpful.
Tonepre O. | Expérience généraleThe storage area has good lighting and door worked great. 24/7 access code worked! Area clean with pest control. Restroom in great condition and stocked with pandemic needs!!
CONSTANCE W. | Expérience généraleExcellent and very helpful employees from cleaning to people who check in at the counter
Isatta M. | Expérience généraleVery courteous and understanding staff. Manager Danny is so patient and explained the process right through. Very wonderful experience and I feel very pleased.
Tonepre O. | Premières impressionsEverything was great! We couldn't ask for more. All the staff was very accommodating and provided great customer service. Merci.
Seema B. | Expérience généraleDaniel Hamza gave us excellent service
DAVID H. | Premières impressionsWas taken care of by the General Manager who was outstanding. He provided all needed information for storage and trailer rental. Location of storage was very convenient with easy access.
Dale R. | Premières impressionsThis was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.
Germaine Amm S. | Premières impressionsI Had a problem back in August 2020 I called the customer service, the customer service tried to contact manager or regional manager, no one called that night or the day after to see what my issue was. No! I did not have a good experience and I will not recommend it!
HENRIETTA P. | Expérience généraleGreat service!!
ELODY C. | Premières impressionsStaff were very nice
Veronica C. | Premières impressionsGood job! We were helped. Requested storage was available as promissed.
PABLO G. | Premières impressionsIt is difficult to get close to entry doors to the storage area because of all of the trucks parked at the facility. I found it annoying that the sliding doors were often locked even during facility office hours, and I needed to track down a staff member to use the sliding doors. It was also frustrating that the sliding doors were locked outside of office hours. I had a dining room table I wanted to store at 6 pm on a Sunday and I had to wait until 7 am the next day to store it because the sliding doors were locked during regular access hours.
Joshua M. | Expérience généraleVery small
pamela t. | Expérience généraleFor the most part we were very happy. Every thing was clean and well lit. The area that we didn't feel so comfortable with was a person who seemed to camped out locker area every time we were there. I wouldn't hesitate referring people to use this facility. I was not expecting the extra "security".
Norma s. | Expérience généraleStaff was friendly and very quick. The climate controlled space is very clean and bright. We're happy with the location and service we've recieved.
Norma s. | Premières impressionsno problems with the center directly at all. My problems were with uhaul corporate which is horrible....
Chanelle F. | Premières impressionsGrace was the consummate professional. She expedited the rental process and made it so very easy! You have a great team at this location! ⭐️⭐️⭐️⭐️⭐️
CONSTANCE W. | Premières impressionsVery friendly staff, understanding, walked me personally to my unit, guided me through the 24hr access procedure. Would definitely reuse and recommend!
TRAVIS P. | Premières impressionsWe rented a storage unit. The staff was very helpful.
eric v. | Premières impressionsThe lady was very welcome.
Sophia A. | Premières impressionsStaff was very helpful throughout. Storage and trailer were satisfactory
Jericho S. | Premières impressionsWhile the service was good all round, the cost of storage was rather high, hence our decision to seek alternative solutions.
Handukani b. | Expérience généraleExcellent service à la clientèle.
Steven M. | Premières impressionsThe customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle
MARK J. | Premières impressionsGreat service and helpful staff
DELEA D. | Premières impressionsThey close to early a lot of other store has closed at 9 o'clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive
JESSICA L. | Expérience généraleI never used the storage and they never refunded me my money
Fernanda P. | Expérience généraleMy only contact was with the general manager and he treated me well.
ELIZABETH H. | Expérience généraleMerci!
Susan K. | Expérience généraleWe waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.
virginia g. | Expérience généraleApparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.
Asha K. | Premières impressionsVery good experience
Bernard L. | RéservationJonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.
Daniele O. | Expérience généraleyour people suck.
THOMAS M. | Expérience généraleOwner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.
Dennis C. | RéservationWorkers very accommodating although the lines were long.
Nancy C. | Expérience généraleSatisfied customer.
genevieve m. | Expérience généraleStorage was very clean and well kept.
O'Shaine H. | Expérience généraleA location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.
maurice v. | Expérience généraleGreat staff and service
Arthur P. | Expérience généraleWe reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn't see to care. Place is disorganized.
Erich K. | Expérience généraleMy only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.
robert k. | Expérience généraleLeft 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.
AARON L. | Expérience généraleAt the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are v
Bruno Rafael O. | Expérience généraleGot a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailable
Rebecca L. | Expérience généraleI was locked out for not using the correct lock - a lock which you sold me for my storage. Should source more "circle" locks from other vendors otherwise you're in breach of unfair purchasing practic
CHRISTOPHER F. | Expérience générale