Évaluations des clients U-Haul Moving & Storage at Randolph Rd
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Témoignages des clients récents de U-Haul Moving & Storage at Randolph Rd
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Cesar V. le
At front desk you need to improve the way you treat customers. I mean being more friendly
Desmond M. le
The vehicle cab had a heavy presence of mosquitoes. Opening the windows helped, but they were still prevalent upon returning the van. My rental experience was not a pleasant one and the equipment presented a health hazard.
Osmond B. le
There are day laborers that are there for work. They constantly ask you if you need help moving. It is a nuisance every time I go there. Also the parking lot in the front of the building is very dangerous to g t in and out of because of how it is striped. Maybe look at ways to re-stripe the parking lot.
Andrew O. le
The people who work here are always very helpful with check-in and check-out and the after-hours check-in works efficiently as well. They were particularly good this time in helping me switch trucks to find one with a hitch that doesn't stick out too much so I could get up my driveway without issues. I rented two trucks this week. One truck I have no complaints about, but the other one smelled of urine in the cabin area so they could probably check that before letting another customer use the vehicle again. (I'll note that I've rented dozens of trucks from U-Haul and this is the first bad smell experience I've had so it's pretty rare in my experience.) One other point, I was told on the phone that I could switch trucks without additional charge if I realized a truck would not work for me and returned it within 30 minutes. But when I came to return a 15' truck for a 10' I was still charged at the 15' base rate so communicating that to me upfront would have been appreciated (or better yet, when switching trucks, only charging me for whatever truck I actually use would be ideal, but it seems that is not currently possible in their system).
Judy T. le
Trucks tire light was on, and the dashboard sad service maintenance, so I could not see the mileage. Slow check in this time, difficulties with figuring out which truck they were going to give me, And printing up information
kevin L. le
Uhaul location did not have my 7 way quick connector adapter for trailer break lights.
ANSELMO R. le
Keep it up
Dolores R. le
Thank you it WONDERfull to Rent A Truck With U-Haul I M satisfy Thanks Again
Clifford E. le
Car carrier had one tire at 20psi. Should be 60psi. Brake resivoir was inaccessible. On return I was shown the sight glass that indicated low or empty. Staff was exceptionally helpful.
John S. le
The guy at check in was great and very knowledgeable. Michael who was the outdoor customer service guy was very professional and right on it. Briock the manager runs a great operation. Just the fact that I know their names reflects the great service they provide. Kudos to them all!
Kina E. le
Even though I returned by Rentel a day before, and the office was closed. I was charged full price for the flowing day. I called to speak with the clerk at Randolph /Parklawn location at 8:00am the next day, she still charged me full price .
Christopher N. le
Very helpful guy checked me in immediately. Very easy drop off.
Edward S. le
Nothing to say because everything went seamlessly. Perfect.
Shawn M. le
The Parklawn Dr facility is awesome. The staff is friendly and welcoming. The location had everything
Darilyn B. le
It was nice dropping off the truck to a decent location. The people were kind.
diogenes C. le
Greit costumer service..MR FREDDY AND JOSE
Steven M. le
Great customer service.
Robert L. le
Excellent Service
LAURA C. le
This was the first time we had a great truck. It was new and rode great. Usually we get trucks that have maintenance issues. So my comment would be to try to maintain the trucks better.
SIMON L. le
Excellent service
Dmytro B. le
I was very surprised by the recent rental policy changes. I rented a truck at 7am and then layer received a message that my rental truck is due at 2pm. It is the first time it happened. When I called the main line I was told that most people need truck for 4-6 hrs that’s why it needs to be returned to avoid additional charges. However, when I rented a truck online I saw a set rate for 24hrs. The rep. told me that I need to inform them next time if I need a truck for 24hrs. So, misleading policy: so, if I rent a truck, by paying 24hrs rate, and return it in 1 hrs I do not get any discounts. And, if I rent a truck by paying 24hrs rate and keep it for more than 6hrs without informing the rep about it, I would be charged an extra fee. SO, UNFAIR TO THE CUSTOMERS. I think you do not realize but you are shooting yourselves in a foot. From now on many customers will be saying that they need truck for 24hrs, even though they just need it for 1hr. Just to avoid the fee
Kenneth O. le
I reserved my trailer rental for this location but when I arrived my reservation had been switched to another location. The ended up switching my reservation back to this location. It did not make any sense, since they had several of the trailers available. It caused an additional delay, which was not helpful at all.
MARK J. le
The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicle
DELEA D. le
Great service and helpful staff
JESSICA L. le
They close to early a lot of other store has closed at 9 o’clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receive
Fernanda P. le
I never used the storage and they never refunded me my money
ELIZABETH H. le
My only contact was with the general manager and he treated me well.
Susan K. le
Thanks!
virginia g. le
We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.
Asha K. le
Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.
Bernard L. le
Very good experience
Daniele O. le
Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.
THOMAS M. le
your people suck.
Dennis C. le
Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.
Nancy C. le
Workers very accommodating although the lines were long.
genevieve m. le
Satisfied customer.
O'shaine H. le
Storage was very clean and well kept.
maurice v. le
A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.
Arthur P. le
Great staff and service
Erich K. le
We reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn’t see to care. Place is disorganized.
robert k. le
My only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.
AARON L. le
Left 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.
Bruno Rafael O. le
At the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are v
Rebecca L. le
Got a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailable
CHRISTOPHER F. le
I was locked out for not using the correct lock - a lock which you sold me for my storage. Should source more "circle" locks from other vendors otherwise you're in breach of unfair purchasing practic