Le client n'a pas laissé de commentaire.blanca Y.
Customer Reviews for U-Haul Moving & Storage at Randolph Rd
Pour nous contacter
Rockville, MD 20852
(No Customer Parking15 minute limit)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dan C.
Le client n'a pas laissé de commentaire.ADAM B.
Have the reserved vehicle availableCory B.
Le client n'a pas laissé de commentaire.Agatha K.
Le client n'a pas laissé de commentaire.Becky R.
Le client n'a pas laissé de commentaire.Manish K.
Drop off attendant said I would not get charged additional mileage but appears I didwayne M.
Le client n'a pas laissé de commentaire.HOWARD S.
Smooth dropoff. Busy place but in and out in 2 minutes.James P.
The check in process was fine, but when I needed to return it, it was after hours and both lots were blocked with U-Haul trucks in a manner that only employees could have done. There were several extra spaces inside the lot, but no way to get there. 3 of us were sitting on Randolph Road scratching out heads and one person called and was told by the automated system there was a 55 minutes wait!Lee Ann W.
Le client n'a pas laissé de commentaire.Jackeline G.
Le client n'a pas laissé de commentaire.Bryon B.
Le client n'a pas laissé de commentaire.Muhaba B.
Le client n'a pas laissé de commentaire.Guoxuan C.
Le client n'a pas laissé de commentaire.Aandan B.
I had reserved a dolly and a furniture dolly. Upon arrival I was told that none were available. This made my move difficult. I ended up straining my back and ended up in urgent care.John L.
The 2 dollys that I reserved were not available. So, that made my move harder. The agent at Uhaul just laughed about the issue. She had poor customer service skills. I was disappointed.Hermelinda D.
Le client n'a pas laissé de commentaire.Pamela M.
Le client n'a pas laissé de commentaire.Md T.
Le client n'a pas laissé de commentaire.John L.
You need to treat every customer fairly. I had a reservation for 1:30pm, I did not get a uhaul till it was past 4pm. I was told that though I had a reservation, my requested equipment was not available. But I was there when several 15 foot arrived and were given to different customers. They promised to call me when there was one available. They didn't call me at all. I went back there after 4pm and there were several parking. I was not treated fairly.Moses B.
Le client n'a pas laissé de commentaire.Sharon V.
Great Service.Habtam E.
Le client n'a pas laissé de commentaire.marcelo p. | Premières impressions
It would be great to have parkingDavid M.
I had to return it to this Uhaul location. I thought I would be able to drop it off at another Uhaul location.Luke A.
Le client n'a pas laissé de commentaire.Lu C.
Le client n'a pas laissé de commentaire.Aleta K.
Jose and his team have done a superb job providing the right services and proper attention.Adam H.
We personal at the desk were professional on the paperwork, but the truck was not cleaned in the cap and there was damage on both sides of the van and the upper right corner was smashed which left a whole into the box. The app didn't work to report these items and when addressing this to the yard personal, they just said to report it when returning. I had to patch the whole myself, as they didn't wanted to do it. Poor attitude, and doesn't care about the states of the vehicleJens F.
Le client n'a pas laissé de commentaire.Melissa S.
I was not quite satisfied though. I was charged wrongly up to$70 .if I didn't argue the guys in this location would have cheated me. I was so disappointed because I realized that as a regular customer, that's how I have always been cheated. Even though they later apologized to me for what they did.SIMON T.
Nicholas was very helpful, friendly and courteous. Would definitely recommend this location, and would come back again for moving and storage needs. Thank you for hiring people like Nicholas.TAMER S.
The communication around pick-up and key retrieval etc on site was TERRIBLE. It took forever to get our van and out of the U-Haul area.Nicholas K.
The online pickup doesn't work, you still have to get in line at service desk to get vehicle key.charles E.
Le client n'a pas laissé de commentaire.Yiming L.
I initially reserved it at 8501 Snouffer school Rd, they made me wait 2 hours just to tell me they can't deliver my reserved truck because they lost the key. After requesting for a different locations, she points me to this one which is 30 mins away from the moving location. In the mean time , my moving help from uhaul starts charging me as I am late to pick up the van. They only worked for one hour because of the incompetence of the store people from the first location. I had to pay them extra to help me for a little extra. This was a horrible experience. I'll think twice before I request uhaul service again .Sanjidul I.
Le client n'a pas laissé de commentaire.tricia D.
Le client n'a pas laissé de commentaire.Jefferson L.
There were no dollys available and that was frustrating to me and the customers behind me in lineCatherine R.
Le client n'a pas laissé de commentaire.Elizabeth L.
Le client n'a pas laissé de commentaire.Ronan L.
Le client n'a pas laissé de commentaire.MICHAEL T.
Le client n'a pas laissé de commentaire.Jeffrey W.
Le client n'a pas laissé de commentaire.Andrew S.
The equipment was not ready to go when I got there. Front desk mixed me up with another customer despite looking at my ID and charged me wrong. They were unclear and confusing.Kathleen K.
Workers are very nasty They need training haw to treat customersMaria S.
Le client n'a pas laissé de commentaire.Aishwaray D.
It was a bit slow to get the outside folks to answer the rental desk operator. He phoned, used their walkie talkies, finally sent someone back to ask them to pickup. Everything else was great.John M.
Le client n'a pas laissé de commentaire.DARWIN W.
Have the equipment we ordered actually there. There was no dolly or hand cart despite preordering them. Staff unhelpfulBrian M.
Le client n'a pas laissé de commentaire.Jasbir M.
Le client n'a pas laissé de commentaire.Tiffany J.
Good job and servicesLinda K.
Le client n'a pas laissé de commentaire.Parameswaran I.
Great service. And she had great attitude.. Will be a repeat for sure.Bryon B.
Me gusta la gran varietal de veiculos que posted son loejor en rentaWalter P.
Le client n'a pas laissé de commentaire.susy R.
Le client n'a pas laissé de commentaire.Albert D.
Le client n'a pas laissé de commentaire.EDWARD R.
Good amount of space for number of vehicles. Sufficient staff. I waited just a few minutes, pick-up process was quick and simple.David S.
Le client n'a pas laissé de commentaire.Marcelo O.
After hours drop off was confusing. Web site wanted to know my location through location sharing which was not necessary- I should have been able to enter a zip code and select it. I could not enable location sharing without downloading the uhaul app. Offered QR code reading as alternative which did not work.physical location of correct QR code was not clear on the property - there was an equipment one and another one and i didn't see the difference immediately. Spent 20 minutes just trying to figure all this out.Aaron K.
Le client n'a pas laissé de commentaire.Sridhar S.
As a non-resident to this area, we came to the store from the back side and pulled into the area where the trucks were, assuming the entry door was also there. We were wrong and I had to walk a long ways (I'm partially disabled) to find the entrance. It' would've been so helpful if there'd been a sign on the back side of the building saying and/or pointing to the actual entrance. Residents would've known better, but U-Haul isn't for locals only or it wouldn't offer one-way rentals.Dave G.
Have more than 1 person at cash register so as to Not have long lines.Alexander K.
Le client n'a pas laissé de commentaire.Kara Y.
Le client n'a pas laissé de commentaire.ERIC W.
Le client n'a pas laissé de commentaire.Donald W.
There was a limited supply of equipment (only four Dolly's) I reserved one and was told there were no more available. Long line with only one agent (but he was very efficient and super helpful)Kiauna T.
When I dropped off the truck an hour early, the employee told me that I don't need to do anything on the app. I even showed them the app and they said to not worry about it. About 20min after I left, I received a text from U-haul saying that the rental is due for a return. Out of concern for making sure that the return was processed, I called customer service to ensure that the return would be entered. If needed, I even still had time to go back to the location. The customer service representative told me that it was processed and they sent me an e-mail showing so. At the same time, they told me that I should have processed the return on the app on my own and taken accountability for the return even though the employee at the Rockville location told me that I don't need to worry about it. The customer service representative said that sometimes the location employees don't get to checking in a return until much later and then it's the employees fault for not returning the vehicle on time even though it was. I'm concerned that in a time when technology is surpassing the usability for many people, that the blame so quickly gets placed on the customer for not following through the app online set up. If the employee at the location told me to follow through with the app, personally I would have been able to but I was trusting the employee and appreciate that they followed through. However, from the customer service perspective, it's unfortunate that a customer who may not know how to use technology could be blamed and then charged more for the service. For me these are issues of accessibility and equity, what if someone doesn't have money for data or doesn't understand all the direction associated with an online set up? I'm only bringing up points and hope that these will be considered to ensure a better and more equitable user friendly service. Thank you!!Ewelina T.
Le client n'a pas laissé de commentaire.Miguel R.
Le client n'a pas laissé de commentaire.Cesar V.
Le client n'a pas laissé de commentaire.amy R.
Le client n'a pas laissé de commentaire.pedro B.
Le client n'a pas laissé de commentaire.Amelia M.
Le client n'a pas laissé de commentaire.jonathan T.
Le client n'a pas laissé de commentaire.Danilo P.
Storage room 5x10 not large enough so had to pay over $170 for another room so please refund this paymentJULIA S.
Le client n'a pas laissé de commentaire.Martha R.
Le client n'a pas laissé de commentaire.Steve M.
Customer service training for the young man who lied to me on 6/3 @ 630 pm telling me that he had no vans to rent. I left. My wife went into the store and was able to rent a van for 4 hours. He needs to be retraining or let him go.David M.
Le client n'a pas laissé de commentaire.Bruce M.
Went above and beyondMichael James F.
The RETURN procedure is a bit confusing. Often there is nobody around to acknowledge return of the equipment and you just have to wait for an emailNigel L.
Le client n'a pas laissé de commentaire.steven J.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.Jae Hoon J.
Le client n'a pas laissé de commentaire.Meredith S.
Le client n'a pas laissé de commentaire.Hernando G.
The employees were helpful, the truck was clean & ran great for being almost 15 years old. The 24/7 TruckShare app is garbage.David R.
The truck we reserved was not available, and we were given a smaller truck. We were using the truck for a move and so we absolutely needed to move that day. We had reserved a large truck and had reserved the ability to pick up from our initial location and return to a location near to our new house. When the larger truck was unavailable, they required us to return the smaller truck to the original location. They gave us a "deal" on mileage cost, but this change required us to drive twice as far with the truck (meaning we spent double on mileage and more on gas), plus we needed to bring a second vehicle, which cost us more gas. We were forced to agree to a situation which cost us substantially more time and more money to get a truck that didn't fit all of our belongings, which resulted in us having to make more trips to get everything. It was an unacceptable solution that we simply did not have the time to try and resolve further. I would not recommend this location to anyone.Paul M.
Very easy process returning the trailer and removing my vehicle.Natasha S.
Le client n'a pas laissé de commentaire.Lydia W.
Le client n'a pas laissé de commentaire.Bryan C.
It would be great if there was a sign in the main lot saying there are additional trucks in the back of the buildingWanda T.
Le client n'a pas laissé de commentaire.Catherine C.
Excelente atención, y muy limpias instalacionesDARWIN C. | Premières impressions
Sería superb si se establece un area para sacar y entrar a los storage sin problemas del almacenamiento de los vehículos de U-Haul. Deberían colocar camas altas para vehículos pequeños de U-Haul para hacer espacio.Adiela C. | Expérience générale
Clean, well lit, easy access. courteous staff!!!!CONSTANCE W. | Expérience générale
This was one of those emergency needs because of a change in schedule. Thanks so much for coming to the rescue!!!CONSTANCE W. | Premières impressions
The front door was open all the time, staff are not frindly, stupid people. The storage unit door was damaged. Place ia a mesayLUIZ M. | Expérience générale
Jose and Jessica are the best!!Nikesa C. | Expérience générale
Thank you for your patience and support. I will always be forever grateful for your help during that period of homelessness. You guys are the best!!deandle a. | Expérience générale
Le client n'a pas laissé de commentaire.William b. | Expérience générale
Le client n'a pas laissé de commentaire.FARHAN H. | Expérience générale
Was charged for a storage when I had in my reservation to get 30 days free since I had a one way. In addition, there is a sign out by a major road displaying, one month free how can I be charged? It's a special too. He never apologized he didn't explain who I am getting my money back, no apology nothing. I wanted a larger unit he just said there were none. I think he said it because the line was getting longer and he did not want to look which...he didn't. And on top I received a very strained up unit. Poor service he provided. Don't have his name at this time.Michelle p. | Premières impressions
This facility is great - clean and convenient! Professional staff.CONSTANCE W. | Expérience générale
I did not realize that they do not prorate use days. moving out experience was bad. i called, left several messages and no one called me back. Had I known we were not going to receive reimbursement for the remaining 20 days we would have moved out later. Terrible communication.Mary A. | Expérience générale
We mostly dealt with Chris at the front desk. He made check-in and check-out extremely easy and efficient. We will be sure to use this location in the future again as needed. Thanks Chris!Travis R. | Expérience générale
The unit was infested with mice. When I gathered my furniture to move out it was covered in mouse droppings and urine. When I raised the issue with the attendant he said there was nothing they could do and said they were not responsible. Clearly there were issues pre-existing as I see there are traps everywhere. Very disappointedKevin V. | Expérience générale
Everything was clean and the staff was very helpful. 5 STARS I just now noticed i have received a $79 fee that I do not know what that is related to. In the future, lease let me know of any additional charges before placing them. Norma ChamplinNorma C. | Premières impressions
Le client n'a pas laissé de commentaire.Colten W. | Expérience générale
Jessica and Jose were excellent.CONSTANCE W. | Premières impressions
Would recommend to others and use again if I have a needCharles S. | Expérience générale
Staff need to be retrained or replaced because they are very curt, and don't know how to speak to customers in a respectful or welcoming manner. The wait at the counter was two long in both instances and they kept walking away without acknowledging me or explaining why I was left standing there. I was assigned a unit with a used/smeared sticky trap in it, which made me very concerned about rodents. To enter the loading dock I have to enter my code on both keypads but consistently there's a problem; my code works perfectly on the first keypad, then I'm denied access on the second one. The parking at the loading dock there is a disaster; it's frustrating, chaotic and dangerous. I'm glad about the air conditioning; that's it. Negative experience overall.Anita A. | Expérience générale
I could rarely find a parking space in the back of the building where you load in and unload things from storage. Al the spaces where often used to park large U.-Haul trucks which made it very difficult to particularly load or unload heavy boxes or larger items. Parking on the loading and unloading docks should be reserved for your customers who use your storage. That problem was very often very frustrating.LARRY S. | Expérience générale
Le client n'a pas laissé de commentaire.Anita A. | Premières impressions
All staff members that I interacted with were considerate helpful and extremely intent on the feeling any of the questions or requests I had regarding my storage needs. I would highly recommend this location based solely on their staff. The facility itself is also very amenable to my needs. And I will continue to advise anyone who needs storage or moving assistance to contact U-Haul at this location. Mercicelena J. | Premières impressions
The gentleman in the lot area that helped me hook my trailer up was great. Very friendly and helpful.Michele B. | Premières impressions
Le client n'a pas laissé de commentaire.Paul R. | Premières impressions
Le client n'a pas laissé de commentaire.Rachel L. | Premières impressions
Clean! Good parking!CONSTANCE W. | Expérience générale
Le client n'a pas laissé de commentaire.Reinol l. | Premières impressions
Le client n'a pas laissé de commentaire.ANDREA H. | Expérience générale
I was dealing with Jessica and she was very efficient and kind. She made it very easy.kumsuk k. | Premières impressions
Le client n'a pas laissé de commentaire.Jaime Q. | Premières impressions
Wonderful experience. Manager Danny was very helpful in getting me virtually through everything I needed. Other staff very helpful.Tonepre O. | Expérience générale
The storage area has good lighting and door worked great. 24/7 access code worked! Area clean with pest control. Restroom in great condition and stocked with pandemic needs!!CONSTANCE W. | Expérience générale
Excellent and very helpful employees from cleaning to people who check in at the counterIsatta M. | Expérience générale
Very courteous and understanding staff. Manager Danny is so patient and explained the process right through. Very wonderful experience and I feel very pleased.Tonepre O. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer N. | Expérience générale
Everything was great! We couldn't ask for more. All the staff was very accommodating and provided great customer service. Merci.Seema B. | Expérience générale
Le client n'a pas laissé de commentaire.Aouaouche R. | Premières impressions
Le client n'a pas laissé de commentaire.Michael J. | Premières impressions
Daniel Hamza gave us excellent serviceDAVID H. | Premières impressions
Was taken care of by the General Manager who was outstanding. He provided all needed information for storage and trailer rental. Location of storage was very convenient with easy access.Dale R. | Premières impressions
This was a very pleasurable experience. The entire staff was friendly and professional. They were very helpful. They always asked if there was any problems or did we have any questions. There were also some carts we could use to transfer our belongings. I absolutely would recommend this u haul in Rockville again. My other experiences were very below average. The entire move was excellent in Rockville u haul.Germaine Amm S. | Premières impressions
I Had a problem back in August 2020 I called the customer service, the customer service tried to contact manager or regional manager, no one called that night or the day after to see what my issue was. No! I did not have a good experience and I will not recommend it!HENRIETTA P. | Expérience générale
Le client n'a pas laissé de commentaire.Jaime C. | Expérience générale
Great service!!ELODY C. | Premières impressions
Staff were very niceVeronica C. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer N. | Premières impressions
Good job! We were helped. Requested storage was available as promissed.PABLO G. | Premières impressions
It is difficult to get close to entry doors to the storage area because of all of the trucks parked at the facility. I found it annoying that the sliding doors were often locked even during facility office hours, and I needed to track down a staff member to use the sliding doors. It was also frustrating that the sliding doors were locked outside of office hours. I had a dining room table I wanted to store at 6 pm on a Sunday and I had to wait until 7 am the next day to store it because the sliding doors were locked during regular access hours.Joshua M. | Expérience générale
Very smallpamela t. | Expérience générale
For the most part we were very happy. Every thing was clean and well lit. The area that we didn't feel so comfortable with was a person who seemed to camped out locker area every time we were there. I wouldn't hesitate referring people to use this facility. I was not expecting the extra "security".Norma s. | Expérience générale
Le client n'a pas laissé de commentaire.Elizabeth U. | Premières impressions
Staff was friendly and very quick. The climate controlled space is very clean and bright. We're happy with the location and service we've recieved.Norma s. | Premières impressions
no problems with the center directly at all. My problems were with uhaul corporate which is horrible....Chanelle F. | Premières impressions
Grace was the consummate professional. She expedited the rental process and made it so very easy! You have a great team at this location! ⭐️⭐️⭐️⭐️⭐️CONSTANCE W. | Premières impressions
Very friendly staff, understanding, walked me personally to my unit, guided me through the 24hr access procedure. Would definitely reuse and recommend!TRAVIS P. | Premières impressions
We rented a storage unit. The staff was very helpful.eric v. | Premières impressions
The lady was very welcome.Sophia A. | Premières impressions
Staff was very helpful throughout. Storage and trailer were satisfactoryJericho S. | Premières impressions
While the service was good all round, the cost of storage was rather high, hence our decision to seek alternative solutions.Handukani b. | Expérience générale
Excellent service à la clientèle.Steven M. | Premières impressions
The customer care agent was outstanding. Her knowledge and instructions were very well displayed. Also, the gentlemen that helped me get organized with the van and storage instructions in the vehicleMARK J. | Premières impressions
Great service and helpful staffDELEA D. | Premières impressions
They close to early a lot of other store has closed at 9 o'clock. In addition to what I said to email to cancel my account I can send a receive a bill that I should not receiveJESSICA L. | Expérience générale
I never used the storage and they never refunded me my moneyFernanda P. | Expérience générale
My only contact was with the general manager and he treated me well.ELIZABETH H. | Expérience générale
Merci!Susan K. | Expérience générale
We waited in line for over 45 minutes before being helped. This was not the first experience we had in the last year where we waited for an excessive amount of time to conduct business.virginia g. | Expérience générale
Apparent mice residue and smell. Staff very friendly. I booked under the impression that my first month would be free and staff member was able to help resolve when customer service denied to help.Asha K. | Premières impressions
Very good experienceBernard L. | Réservation
Jonathan Alfaro is excellent. We have unlimited praise for his outstanding professional skills. He is efficient, responsive, patient, and a pleasure to work with. Thank you for a 5 star service.Daniele O. | Expérience générale
your people suck.THOMAS M. | Expérience générale
Owner was great. Adjusted to my schedule. Van was clean. Check in and out was a breeze.Dennis C. | Réservation
Workers very accommodating although the lines were long.Nancy C. | Expérience générale
Satisfied customer.genevieve m. | Expérience générale
Storage was very clean and well kept.O'Shaine H. | Expérience générale
A location thisvsize should have a few more employees during peak hours. Great service but wait was too long which makes going to the desk a dreadful experience.maurice v. | Expérience générale
Great staff and serviceArthur P. | Expérience générale
We reserved a u box online. When we arrived with two cars of stuff. they said they had no u boxes available. We got a unit. Staff was stressed. Manager didn't see to care. Place is disorganized.Erich K. | Expérience générale
My only suggestion would be to have a staff member available to answer the phones - I called several times regarding my move out and no one answered and no follow up occurred after leaving a message.robert k. | Expérience générale
Left 10+ messages for manager, never received call back. Stopped by, told the best way to receive a call back was to file a complaint! Online chat told me that 1-month should be free, we were charged.AARON L. | Expérience générale
At the time of taking things out rodents were found inside the things, what he wants to say is that maintenance and cleaning of the facilities is lacking and they have ruined certain things that are vBruno Rafael O. | Expérience générale
Got a call my Ubox arrived early & was going to be transferred to Takoma Park. Had issues getting back in touch & locating the box. Call forwarded and no one at corporate helped Uninformed&unavailableRebecca L. | Expérience générale
I was locked out for not using the correct lock - a lock which you sold me for my storage. Should source more "circle" locks from other vendors otherwise you're in breach of unfair purchasing practicCHRISTOPHER F. | Expérience générale
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