Évaluations des clients U-Haul Moving & Storage at Regent Ave
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Regent Ave
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Lawrence D. le
Staff were courteous and very helpful. Thanks
keith F. le
Criuse control would be a good
Ehiedu O. le
Nil
Melanie M. le
The instructions on the sign weren’t super clear about how to use the keypad. It was confusing to have to sign in at one station and then sign in at another station to open the door.
Debby K. le
The disconnect between the call centre customer service and location customer service is vast. They do not appear to see same information, such as a note that the trailer we reserved was not available at the location we chose. The call centre also said there would be no late charge for returning the trailer when we asked. There is no choice to avoid the call centre as if the location doesn’t answer the call goes to wherever. It was a very frustrating experience and cost an extra $30 in unexpected late charges. The staff at locations were helpful and courteous but the call centre let us down.
NICOLE N. le
I used this location in the past without issue. Accommodated today’s problem as well without any trouble for me.
Winnipeg T. le
Staff was fantastic! Thank you for all your help!
George H. le
Liked being indoors and heated
Errol R. le
This staff is doing well. Keep it up.
Hawi T. le
More cashiers to help the customer service faster rather than waiting for long time to get server.
David R. le
Do better posttrips
Warren S. le
Though UHaul may consider a customer loyalty program to reward loyal customers’ Just a suggestion’
brendan H. le
Take customer on a walk around of the equipment before they drive off.
Elaine G. le
Fire the guy at the counter he wasnt very polite.
Michael K. le
I liked to drive new upgraded vehicle. Very comfortable. Thank you!
Nancy E. le
Always great service here.
Amanda W. le
I had rented a 26' truck for 12 hours. When the uhaul rep changed my location to where a truck would be available they also changed my time to 10 hours and made me drive all the way back to regent to return the truck! I wanted to return it near charleswood where I moved. I was not happy about that.
André C. le
Had requested pick up in Steinbach but none available so had to pick up from Winnipeg. Customer service took care of the extra milage for me which was fair. Only thing was I wasnt happy with is that when I bought a lock at the regent location, the attendant failed to tell me it would fit on the truck so it was a waste of money and I had to work into the morning as I had no way to secure my stuff overnight.
Priyank P. le
It was just perfect !
nathaniel A. le
Says 19.99 in the side of truck but ended up paying 135.00 not complaining I did have it all day couple trips
Maher A. le
Thank you for your AWESOME SERVICE .
Jennifer H. le
Nice and clean establishment. Friendly and helpful employees!
Jacob D. le
We have used U_Haul facilities on Regent Ave. numerous times and have always been pleased with the service - one exception! April 22, 2017 storage locker mix-up / was amiably corrected. Thanks, Jake
Brianna L. le
Staff was rude and obnoxious. Very difficult to deal with and disappointed with my experience. The customer service or lack there of provided by Skylar and Samir was very poor and unpleasant.
tom w. le
Very good
adam e. le
Becky was great and really helped with dropping off and picking up my Ubox in a timely matter and very professional. I would use the service again!
Nora D. le
The worst part of our uhaul experience was that no one contacted us to let us know our u-box had arrived from Toronto. Pathetic that you can't even email. Customer service was rude and unhelpful.
Catherine B. le
I was very satisfied by the employees. very friendly, explain clearly the process and will recommend friends in case needed a storage
Cindy G. le
It really is unethical that you do not refund any amounts paid for a storage unit when you move out of it before the next due date. I will never again use U-Haul and I will be sharing this incident.
LORY G. le
I am pleased
mark o. le
Michael was a very kind young man. He tried to help me with the password for the machine when the machine wasn't working. You have a very fine young man working for you.
jason g. le
Great service. Staff was knowledgeable and explained all options and how the system worked.
Vanessa M. le
I wa able to access my 2 U-boxes even on short notice. Everytime I call the call center 3rd party I think it was, I get a prompt call back from the facility. Overall experience with U-haul was good.
Kimble C. le
Bad experience
Jon M. le
Very pleased with this self storage experience
camelia k. le
I had to wait 2 hours before I could start filling the container as we received the u haul with a lock on it and no one gave us a key. Uhaul forgot the moving blankets at time of pickup. Poor service.
David N. le
Very helpful
Calvin T. le
It was good
heather l. le
Costly. Ad says 24 h access but not to go in.dangerous ramps having to use; no way of pulling truck in after 7, resulted ankle injury/damaged furniture. Had to pay movers $200 extra, door wouldnt open
Klaus F. le
Thank you for the opportunity to use the storage facility at your location
Jason S. le
Skylar was excellent. The facility was clean and well kept. The storage locker is secure.i was impressed.
Marion A. le
My experience was good
Richard J. le
The use of the ubox was great. Waiting 20 minutes on phone to het receipt not good. Also had to go to different location to get trailer.
hailey c. le
Rat poison (I think) was spilled all over the floor of the storage unit.
Jacob D. le
I appreciated the all weather, climate controlled storage facility. I wish you had a truck with a lift gate.
walter p. le
Very impressive unit
NICOLE N. le
Staff were very pleasant to deal with.
Nicholas S. le
The customer service at this location is fantastic. Best storage facility in Winnipeg (Regent)
BARRY L. le
We only dealt with the facility by phone but found the service friendly and helpful. Delivery of our uboxes was prompt and professional as promised. Don't send emails different than phone contact info
Janet S. le
Really appreciatd the free one month storage locker.
Carmela A. le
I was very satisfied with my experience with the UHaul storage facility on Regent Ave.
mia v. le
Rating is Double 0 star or even lower. They mess up my records & my credit card was not entered in their system properly. I gave my credit card to manager&2 staffs. Did not pay me back for the call