my storage locker was leaking two months in a row and nothing was done about it. When I moved out and showed them a video of rain flooding from the ceiling into my unit and across the entire floor where my locker was. All they said when I checked out was, "You're good to go." No apologies, nothing. I wasn’t impressed. They don’t clean the hallways or provide a garbage bin or broom for anyone to use, and they don’t answer the buzzer for assistance.
hayley s | Expérience généraleSelf Storage Units in Winnipeg, MB, R2C3B2
U-Haul Moving & Storage de Regent Ave
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisThe first Locker I was assigned was already in use
cori b | Premières impressionsCouldn’t even move in because the storage locker we were given was full of someone else’s stuff
Sarah D | Expérience généraleVery good
Olamidotun A | Premières impressionsI had issues with my code and locker and they went above and beyond to help me.
MARK J | Premières impressionsThank you for everything! The place is great, trustworthy, clean, all the things.
Adrienne H | Expérience généraleAs being a business manager for many years, I appreciate having good and loyal staff and you have that kudos to you. They are amazing and helpful. Would recommend U-Haul to everyone. Thanks, .
Kelly Y | Expérience généraleI will never deal with U-Haul again. You are one crappy organization.
Hans P | Expérience généraleEverything was good but I’m a bit disappointed about the 10 pm lockout time. It can put more of a time crunch on moves. Everything else was great!
Ian P | Expérience généraleThe service was excellent very nice and friendly the transition into the storage area was smooth and simple all around very good service.
Don M | Premières impressionsThey gentlemen that helped me today was absolutely amazing and polite. Appreciate the time he took to assist me. Very thankful, he brightened my day, my health condition has been poor lately and he was so understanding and truly I appreciate his compassion. Thank you
shelley p | Expérience généraleCustomers need a ramp to help load goods into the outside storage. Something that allows you to use a dolly with your storage room. The floor is 12” off the ground on drive up storage. Other than that, the experience was flawless. Klarke runs a tight ship. Great General Manager.
Brian O | Expérience généraleThey had the best customer service in this uhaul location.. from the moment I made a reservation to the day I moved out of my storage unit everyone I have encountered at the counter was excellent!! They were very friendly, helpful and accommodating! Big thanks to the whole front counter Team!! I Appreciate your hard work!
Mariebreach G | Expérience généraleI had a very disappointing experience with this U-Haul storage location. When I arrived to rent my unit, one employee told us that if the assigned unit had a lock on it, we could keep it—even though we had no keys for that lock. Another employee then moved us to a larger unit without asking if we agreed, which resulted in a higher monthly cost. We were also required to purchase a new lock for $30. When we got to the new unit, the latch wouldn't open. My boyfriend walked back to the office for help but was only given verbal instructions, which didn't solve the problem. I then returned to the office and had to insist that someone come assist us. Instead of helping, one employee sent me across the parking lot to find the other employee because they were short-staffed. Only then was someone able to open the latch. A month later, I decided not to continue renting because the monthly charge was $211, which I had never agreed to. When I went to empty the unit on August 3, my key would not open the lock. Staff informed me that the only person who could cut it wasn't available until the following afternoon. Since my payment was due on August 5, this unnecessary delay was extremely frustrating. Overall, this was the worst storage rental experience I've had. I've used storage units several times over the years while moving, and I've never experienced so many issues from start to finish.
leanne M | Expérience généraleVery professional service workers. Thanks for what you do.
Abby A | Expérience généraleFantastic crew at this location. The drive-up storage is brand new and clean. Glad I found this place!
Brian O | Premières impressionsI was extremely pleased with the service provided at the Regent U- Haul location in Winnipeg, MB. It was the staff I was so impressed with. Friendly, Knowledgeable and Patient. Will definitely recommend to family & friends and return soon. Thank you
Patrick B | Premières impressionsI was very impressed with Klarke Wery, the General Manager of the Moving Center on Regent Avenue, and the employees at this Center. They were professional, friendly and very, very helpful, especially to an older woman like myself who was having some difficulty sorting and lifting heavy boxes. They never showed annoyance or impatience and I was so appreciative. I could not have done this by myself. They are all to be commended, and my thanks to everyone at the Center.
JEANNE T | Expérience généraleThe first month free, then 2 months at 50% was very frustrating. Although the code was sent, I never received it. I made my 50% payment in person but kept getting late payment emails. I made many trips to the U-Haul location but it continued. I did not appreciate the threat of a lien when I had paid my 50% already. The workers were very accommodating but seemed limited to the changes they could make. Overall, the system for renting storage and U-boxes seemed very outdated and time consuming. I should not have needed to make as many trips to the office as I did.
Arlene K | Premières impressions