Évaluations des clients U-Haul Moving & Storage at Regent Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Regent Ave

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Nick D. le

Évaluation :

It went well, it was a last minute need so I’m just glad it worked out, staff were friendly and helpful

Scott P. le

Évaluation :

I booked my rental trailer at the Inkster location which is 1 mile from my home. I received an email that I had to pick up my trailer at the Regent location which is many miles from my home. It would have been nice if they could have arranged for me to pick it up at the Inkster location. I asked if I could at least return the trailer to the Inkster location but was told that I cannot do so.

PATRICK M. le

Évaluation :

I tried to call on saturday i was over charged for the mileage of the vehicle i paid for 20 kms before getting the vehicle and then was charged 81 kms after. For two 18km trips. There and back. I would like someone to call me back when it is open. 20488000565

Janet L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frederick L. le

Évaluation :

Le client n'a pas laissé de commentaire.

James R. le

Évaluation :

Friendly and professional.

IAN A. le

Évaluation :

I had very little interaction with the staff only a couple and were handled promptly and professionally.

Kelly L. le

Évaluation :

Staff were knowledgeable and friendly.

Michael W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Craig B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Abdel-Kareem C. le

Évaluation :

It is an excellent facility. I think the staff should be paid more for the physical work they do. I would gladly support more money for them.

Denis M. le

Évaluation :

The light inside the box did not work, and I really needed, it was dark and we can not see anything.

Ryan F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Ben M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gordon F. le

Évaluation :

Very professional. Explained everything very well.

Ronaldo J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Errol R. le

Évaluation :

smooth operation over there

david H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jennifer B. le

Évaluation :

Good customer service

ROB L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Thomas A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Clifford C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Henry O. le

Évaluation :

Le client n'a pas laissé de commentaire.

Agostino U. le

Évaluation :

Le client n'a pas laissé de commentaire.

Darren S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Louise R. le

Évaluation :

It would be great to have the option to return the truck to a different location. I spent a lot of additional driving time to access a truck and return it again when I was only a km away from another location.

Darlene W. le

Évaluation :

I tried calling the store to get information and had a very difficult time getting ahold of anyone. I don't think this is the fault of the staff but it is the fault of UHaul for cutting back on enough staff to deal with issues. Otherwise, happy with the service.

Ken K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lloyd K. le

Évaluation :

When we first got there, we had to wait as they boosted the truck (apparently lights were left on). The transmission wasn't shifting properly which causes vehicle to use excessive amounts of fuel and the truck we used pulls to the right when driving.

Jacques C. le

Évaluation :

The truck ran pretty well, just thought the 10-speed transmission was pretty odd. It kept downshifting and upshifting the whole time plus the engine would stop and restart constantly. Except for that everything else was fine.

Bob K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Blair R. le

Évaluation :

The interior of the rental van was filthy, I asked for a truck with a 6’2” opening from floor to top of door frame, was not given one. Truck had no ramp for loading or unloading.

Arvid L. le

Évaluation :

Nothing. It all went perfect and the cost was very reasonable. We will use UHaul again.

joeseph A. le

Évaluation :

Le client n'a pas laissé de commentaire.

destiny B. le

Évaluation :

The service was excellent all staff was helpful and patient. My questions were answered and I was given great advice.

Wendy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT E. le

Évaluation :

stop personal conversations when customers come in, and make sure there is enough gas in cars to customers don’t have to get gas right away.

Gregory C. le

Évaluation :

Always a great experience when renting from UHaul!!!!

Dan P. le

Évaluation :

They could not find the trailer I had reserved. Then tried saying it must have been stolen, then tried to get me to go to another location to pick one up. I said I could not do that it was way to inconvenient for me, that's why I booked ahead of time. After looking around. I was there for 45mins before they found the trailer I needed around the corner of their shop. I returned the trailer the same night. The next morning when my actual return time was, I received a text saying my rental is due. I went to the store to rebook the trailer for another day and make sure my return was processed and they did not process it yet. All in all it was a very stressful situation and the staff had no clue what was going on.

Richard R. le

Évaluation :

No problems. Can't think of any issues.

Craig L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Henry S. le

Évaluation :

Good clean storage facility with easy access.

Melanie M. le

Évaluation :

The instructions on the sign weren’t super clear about how to use the keypad. It was confusing to have to sign in at one station and then sign in at another station to open the door.

George H. le

Évaluation :

Liked being indoors and heated

Maher A. le

Évaluation :

Thank you for your AWESOME SERVICE .

Jennifer H. le

Évaluation :

Nice and clean establishment. Friendly and helpful employees!

Jacob D. le

Évaluation :

We have used U_Haul facilities on Regent Ave. numerous times and have always been pleased with the service - one exception! April 22, 2017 storage locker mix-up / was amiably corrected. Thanks, Jake

Brianna L. le

Évaluation :

Staff was rude and obnoxious. Very difficult to deal with and disappointed with my experience. The customer service or lack there of provided by Skylar and Samir was very poor and unpleasant.

tom w. le

Évaluation :

Very good

adam e. le

Évaluation :

Becky was great and really helped with dropping off and picking up my Ubox in a timely matter and very professional. I would use the service again!

Nora D. le

Évaluation :

The worst part of our uhaul experience was that no one contacted us to let us know our u-box had arrived from Toronto. Pathetic that you can't even email. Customer service was rude and unhelpful.

Catherine B. le

Évaluation :

I was very satisfied by the employees. very friendly, explain clearly the process and will recommend friends in case needed a storage

Cindy G. le

Évaluation :

It really is unethical that you do not refund any amounts paid for a storage unit when you move out of it before the next due date. I will never again use U-Haul and I will be sharing this incident.

LORY G. le

Évaluation :

I am pleased

mark o. le

Évaluation :

Michael was a very kind young man. He tried to help me with the password for the machine when the machine wasn't working. You have a very fine young man working for you.

jason g. le

Évaluation :

Great service. Staff was knowledgeable and explained all options and how the system worked.

Vanessa M. le

Évaluation :

I wa able to access my 2 U-boxes even on short notice. Everytime I call the call center 3rd party I think it was, I get a prompt call back from the facility. Overall experience with U-haul was good.

Kimble C. le

Évaluation :

Bad experience

Jon M. le

Évaluation :

Very pleased with this self storage experience

camelia k. le

Évaluation :

I had to wait 2 hours before I could start filling the container as we received the u haul with a lock on it and no one gave us a key. Uhaul forgot the moving blankets at time of pickup. Poor service.

David N. le

Évaluation :

Very helpful

Calvin T. le

Évaluation :

It was good

heather l. le

Évaluation :

Costly. Ad says 24 h access but not to go in.dangerous ramps having to use; no way of pulling truck in after 7, resulted ankle injury/damaged furniture. Had to pay movers $200 extra, door wouldnt open

Klaus F. le

Évaluation :

Thank you for the opportunity to use the storage facility at your location

Jason S. le

Évaluation :

Skylar was excellent. The facility was clean and well kept. The storage locker is secure.i was impressed.

Marion A. le

Évaluation :

My experience was good

Richard J. le

Évaluation :

The use of the ubox was great. Waiting 20 minutes on phone to het receipt not good. Also had to go to different location to get trailer.

hailey c. le

Évaluation :

Rat poison (I think) was spilled all over the floor of the storage unit.

Jacob D. le

Évaluation :

I appreciated the all weather, climate controlled storage facility. I wish you had a truck with a lift gate.

walter p. le

Évaluation :

Very impressive unit

NICOLE N. le

Évaluation :

Staff were very pleasant to deal with.

Nicholas S. le

Évaluation :

The customer service at this location is fantastic. Best storage facility in Winnipeg (Regent)

BARRY L. le

Évaluation :

We only dealt with the facility by phone but found the service friendly and helpful. Delivery of our uboxes was prompt and professional as promised. Don't send emails different than phone contact info

Janet S. le

Évaluation :

Really appreciatd the free one month storage locker.

Carmela A. le

Évaluation :

I was very satisfied with my experience with the UHaul storage facility on Regent Ave.

mia v. le

Évaluation :

Rating is Double 0 star or even lower. They mess up my records & my credit card was not entered in their system properly. I gave my credit card to manager&2 staffs. Did not pay me back for the call