The team was young, knowledgeable, professional and friendly. It was a joy to see our young ones stepping up and running a business
Diana S. | Premières impressionsCustomer Reviews for U-Haul Moving & Storage at Reynolds Rd
Testimonials From Recent Customers
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Joyce H.the generic pictures for returning the drop key in the Dropbox show a orange U-Haul box, this location did not have orange U-Haul box and it took me a while to find the slot. I would say either upeate the picture with the one that's based by location or show multiple pictures, or have this location put a giant orange sign that says dropbox.
Jaison T.I've been using Uhaul for many years with hundreds of rentals in my time thus far, and this location has always been hassle free unlike most other locations. This location is well staffed and they make your experience a positive convenience. I haven't been to another location since I switched to this one. A+++++++++++
Christopher K.This was an excellent job and transaction. Nothing to improve. Counter worker even recognized us when we returned and already pulled our paperwork and keys as we were walking in.
Mark M.No improvements needed! The young man who checked me in in the morning and hooked up the trailer was excellent! He was fast, friendly, knowledgeable, and very personable! Definitely an asset to your location!
Jay U.The clerk was by himself on the Sunday morning and the line was 10 people deep and he kept his cool and was professional and id great for us. the 2nd worker did eventually come to help him
mike C.Fantastic Staff! Highly recommend!
Rory F.At the time of my return there was only one employee working the counter and phones so the time to process my return was a tad excessive, but completely understandable from the employee's perspective as they were handling multiple tasks simultaneously. Adjusting up staffing would easily rectify that issue.
Timothy F.All was good!
Roland M.A great experience! I called ahead to move my pickup time to earlier in the day and they accommodated my request. The truck was ready and the process was quick and informative. We were on the road safely within 10 minutes. No de contrat 79955659
Donny R.Your Great
patricia B.The customer service reps are not organized unprofessional rude and don't care
Karen B.Extra charges on drop off were ridiculous. Will not be using Uhaul again.
guy G.The truck was great and the usage of the dolly made my move extremely easy. However, the price was a little on the high end and unfortunately I overfilled the gas tank and returned the truck a day early and was not compensated back for this.
Theresa A.keep up the good work, it is always so pleasant checking in
iliana R.Don't lie to your customers, and backup your word.
Charles B.Customer service was great and very helpful.
Steve W.Great friendly customer service, as it is always at this location, can't pay enough for good customer service now days. They definitely deserve a raise at this location in ( S. Reynolds Rd. Toledo Oh)
Kevin N.Everything went smoothly
christopher S.Prompt, attentive, affordable. Vehicle in good shape. Had just what I needed for a short move.
Mark L.Lots of standing water in the truck bed. Mobile check in was very cumbersome. Staff was very helpful on delivery and return.
Kathleen C.The floor hatch, in the back of the truck had missing screws causing the trap door to come up.
Lutrecia P.All the staff was very helpful
Anthony H.Excellent
Kristopher K.👍
Hattie J.Rien
Joseph M.Anthony was professional and accommodating to my needs. He was training a new employee with my rental paperwork and I noticed that he was patient and thorough.
MaryANN B.Was charged for two periods when I only had the truck for 7 hours.
Eric R.When a scheduled pickup of equipment is with mobile app or online have the equipment stocked according to customers selection. I had to wait in line do to not having the utility dolly or the pads preselected on the truck when reviewed. Otherwise, it was a good experience. Also at drop off the signage tells you to stay with the equipment but you actually had to go inside to give the key to reps. A little confusing.
Benjamin S.Everything went well, courteous friendly helpful staff
Don P.Nothing that I can think of. Good experience.
Robert L.Had a Saturday appointment for installation of hitch and wire harness. Needed it done Tuesday and they worked me in. Fantastic
marc H.The girls were both great,explained everything to me, and very polite
James C.very NICE people!!!!!!
BeLinda D.It was all good
Carl B.This young man greeted me with a smile
Sherese J.Pick up and turn in was very fast
chris S.Reduce fees
Rodger H.Truck I rented was in good shape and the representatives at the Uhaul location were very helpful.
James A.Please check the wipers. It was raining and the wipers were old. Did not clear the windshield properly.
Timothy M.Give more options for drop off. The drop off space was almost full and there were no directions on what to do if it were completely full
Misha S.Great location ! Very easy to find!
Bruce B.Your time frames/mileage are unreasonable. I was picking furniture up in Trotwood, and I could not get a truck in Trotwood. I had to go all the way on the East side of Dayton. That extra 10-15 miles put me over the designated mileage that I had to pay for. UHaul is already pricey, and the extras are ridiculous.
Jacalyn B.Customer service representative told me the dolly would be in my uhaul I got to my location there was no dolly at all very upset
Chiante P.equipment was clean, jessica and teaa were quick to help and very kind!
bekah J.They are very professional
douglas B.Anthony was GREAT at checking me in and getting me going. It is winter time and the truck I was assigned to was not warmed up, drove it back to Lambertville MI to load and the back door was frozen shut. I called and the female who answered said I could drive it back and they would de-ice it. WHY wouldn't the truck be warmed up and ready to go for the customer???? Renting a truck is not cheap. Is Uhaul ALL about Money these days? Rates on your storage units have gotten out of hand too
Laurie K.Usually this location is not somewhere I like to go but it is the closest to me and usually has the equipment I need. Yesterday was different, Lamont Tall helped us and he was the best employee there! He was quick, kind, and experienced. He deserves a raise, seriously! The other employees at this location are almost always rude, inexperienced, and take forever. If this location had more people like him employed it would be a great establishment.
Camron O.I was not given a receipt proving that I returned the trailer. One was promised via email that was never received.
Paul S.Nothing to improve The girl who attended me was very pleasant. Super nice and always smiling. Very helpful
Manuel S.Customer service was absolutely horrible at the Reynolds Rd location and I will never use Uhaul again because of this experience. I not only lost money but was disrespected as well! Never again
Janet M.Excellent Service! Fast Friendly! Keep it up!
MICHELE D.I have a few concerns with the recent uhaul rental. The truck hesitated to start everytime like the battery was dying and the back of the uhaul also leaked water and got my belongings wet. I'm thankful that I didn't not have anything on the drivers that could ruined such as furniture. Just got my totes wet. But I was a little upset over all with the condition of the truck. The staff on the other hand was great, he got me in and out in about 10 minutes.
Jamie V.Terrible service. Employees gossiping in the middle of helping customers, one employee had a vape pen out on the desk. Did not verify my mileage and total before I left. Just sat inside and said they'd email me a receipt which I still have not received. Will not return
JANAY B.Very quick and easy through the whole process
donna N.service is actually but your pilings are not high enough to see through your trucks and I actually gently bumped one and shouldn't have been my fault but you know what it is what it is there's my feedback
Cary C.Everything was prompt and clean
Katherine D.Clinton was excellent and so was the young lady ( didn't catch her name). Very professional and friendly.
david W.All went great EXCEPT - we changed the drop off location and timing after we picked up, the 800 number representative we spoke to, Nicolette, was poorly trained, could not provide the criteria used to calculate costs when making changes, was exasperated that I would challenge her response that "the computer does it" , generally treated me as a nuisance, and indicated the cost would be "2-3 times as much" when in fact it was essentially the same cost. She needs more training.
David W.Firstly the staff was cool and helpful! I only had trouble with my storage unit itself! It was leaking inside and should not have been! The staff was very helpful whenever it came to trying to help me with this situation but in all my clothes were ruined along with lots of my children's clothes, shoes, and toys along with a few other household items and jackets, coats, hoodies ruined. So get insurance and be safe than sorry.
Phyllis B. | Expérience généraleI received an excellent service from a local U-Haul store. The employees were very nice and helpful. I was surprised when I received 1 month free storage as I was moving my stuff. Overall, I received an outstanding service and I will recommend U-Haul to my friend and family.
Henok D. | Premières impressionsCostumer service was very nice and they helped me even with a few complications. It is a very tedious process but it is worth it especially for safety and security reasons. I would highly recommend though… they looked out for me because I needed to get in after hours!
dajah j. | Premières impressionsI was Over charged the manager had to fix it and still haven't received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Friday
thessa c. | Expérience généraleWent to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actions
thessa c. | Premières impressionsEverything was good
Phillip S. | Expérience généraleMs Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.
vincent p. | Expérience généraleCommunication suck, my lock was never fixed and I was only using the storage for two months and had mice feces in all my things . Had to throw away white curtains.
Tyshay M. | Expérience généraleHello, my name is Yang Liu. I wanted to speak to your customer service. There was severe water/rain leakage during the months I rent the U-Haul storage. All my stuff were damaged, incurring huge loss to my family. I rent 3 U-Haul trucks, traveling thousands miles to move my belongings just to find out they were all damaged by awful rain water. The condition has been confirmed by the insurance company. I need your customer service support to refund my truck and storage rent. my email address is ericliutexas@gmail.com. Badly need your customer support.
Yang L. | Expérience généraleThe lady I spoke with was very helpful.
Delana R. | Premières impressionsDid not have the uboxes ready or in the system after confirming a few days ago. switched them at the last minute and made the movers wait there over an hour for them. did not put in the safety pads.
mary B. | Expérience généraleFriendly, accommodating, and prompt service helped make a stressful move much easier!
Scott C. | Expérience généraleA+ experience
joanne m. | RéservationI called to make reservations for a truck and they told me that they were out of trucks so I called the 1-800 number and they told me sure they have trucks
Janet K W. | Expérience généraleWe were told by UHaul Cust Svc to pick up at 5Pm. The staff unaware of the appt and unenthusiastic about helping us. 2 hrs later we left with the box. Poor comm between Uhaul Cust Svc and loc ofc.
phil k. | Expérience générale