The truck I used stalled several times and used and unusual amount of fuel. Better truck maintenance is expected for something expected to travel inKyle B.
Customer Reviews for U-Haul Moving & Storage at Reynolds Rd
Pour nous contacter
Toledo, OH 43615
(S Of Central Ave)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The lady at pick up was nice but drop off the 2 employees didn't care to help me or walk out with meâ€¦ then she came out yelling at me because I dropped it off not at the exact spot!Loui R.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.Christopher S.
Le client n'a pas laissé de commentaire.ed R.
nice workers--quick and efficient process! Will recommend!Roy S.
Very quick and a good valueSteven A.
While the location was fantastic UHAUL FAILED to provide the equipment that we reserved. It took an hour to figure out the MESS that was created by your system. The employees did what they could but we had to call in three ties to the main number and only one time did we actually get service.Wendy R.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.Cristina B.
Le client n'a pas laissé de commentaire.Mark R.
I payed for a truck and a storage unit because there was a deal to get the first month free. It wasnt. I was then called by uhaul telling me the second month would be free. Im now being charged plus a late fee after confirming, and being told to my face right at this facility that the month of october would be free. Call me at 567-277-5856 or were gonna have some serious fuckin problems at this location (alexis and jackman) if i show up and my shit is missing after being told multiple times im receiving a free month. Sent from my T-Mobile 4G LTE DeviceSkyler S.
S and staff weren't able to answer my questions and had difficulty changing info. Did not explain cost.James B.
Le client n'a pas laissé de commentaire.anna H.
Le client n'a pas laissé de commentaire.Kyle A.
Everything went wellLynette B.
Le client n'a pas laissé de commentaire.Destiny W.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.Julie F.
Le client n'a pas laissé de commentaire.Marc L.
Hopefully this gets read. The checkin experience for returning the trailer was less than stellar. We went to uhaul.com/share and tried to return the trailer on the phone. GPS had been on all day for our trip yet the site said it was not on. Tried to call support and it was a 55 minute wait. I opted for the call back option and when i finally got the call, it said all reps were busy. I stayed on the line for a few minutes and no one ever answered. We solved the checkin by using another mobile phone.Steven V.
Le client n'a pas laissé de commentaire.Dondi S.
Le client n'a pas laissé de commentaire.James K.
The employees were very helpful and courteous.Lukesha G.
Checking in to get the uhaul was slow because there was only one worker and a lot of people trying to check in, and the ac didn't work in my truck so that made driving it a little miserable.alyssa K.
The client service was fine. My issues really had more to do with renting the truck online. The whole reason I did it that way was for ease, convenience, and simplicity but it was taking too long so I ended up going inside. The person authentication is nearly impossible to do on-site. I ended up listing my parents last minute and found out they were contacted. You're able to enter your passport info as an option but who carries that on them? Regarding the equipment, the trucks smelled entirely of smoke.Michael D.
I was Over charged the manager had to fix it and still haven't received the payment then when I moved out 9/30/21 I let them know I was moving out of the storage unit when I purchased the truck and on 10/3/21 received email about a payment. I called about the storage payment when I received email and the MANAGER same one who claimed to have returned my over payment for truck rental was RUDE. NO CUSTOMER SERVICE TRAINING AT ALL most of store team just unprofessional My move out date is NOT THE 3 I moved out September 30 return truck Fridaythessa c. | Expérience générale
Quick in and out service great staffJeffery A.
Le client n'a pas laissé de commentaire.Jimmy W.
Le client n'a pas laissé de commentaire.STEVEN L.
Le client n'a pas laissé de commentaire.Charles H.
Le client n'a pas laissé de commentaire.Kamille O.
Was not given a lot of instruction. I left not knowing if truck was checked in or not. Also I've not received a receipt as of today.Gregory I.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.CHRISTAN R.
Work on customer service skills.Lisa G.
Le client n'a pas laissé de commentaire.Joel W.
Le client n'a pas laissé de commentaire.christan R.
I rented a car dolly and unloaded it bounced all the time as if a tire was out of balance. Loaded it was better, but still seemed rough. The people in the store were excellent.James S.
Great service-a helpful crew that can do anything-and the trailer was perfect for my need--thanksMatthew J S.
Le client n'a pas laissé de commentaire.William S.
Le client n'a pas laissé de commentaire.Neal F.
Price is too high and truck was beat up and ran like shit.Ronald W.
You could have more friendly customer service it will be nice to be very nice and courteous to your customersalfred A.
Remove the assist manager or get her some more training on customer service. She was very rude and unprofessional. Her name was Shaqella and she doesn't need to be ant type of manager. When I walked in she totally ignored me, no hi hello or I'll be right with u just rude and beyond unprofessional! Typically this UHaul is the best in the city but the fay I met her changed my entire view. Sad that all the other employees are great, friendly and a joy to communicate with but that girl needs to work behind a desk with no customer contact! #RudeChevelle G.
Le client n'a pas laissé de commentaire.Christian M.
Le client n'a pas laissé de commentaire.Bill T.
Jessica store manager and shakaylaâ€¦ I believe I spelled her name incorrectly were absolutely amazing. They are holding down this location and making the experience amazing. I will only come to this location because of both of themMakenzie S.
Le client n'a pas laissé de commentaire.Gregory W.
I felt uncomfortable that they did not inspect the vehicle upon return.Douglas S.
Le client n'a pas laissé de commentaire.Darlene L.
Le client n'a pas laissé de commentaire.Wade G.
I am being charged 925 for damaged that I did not do I tried speaking to the manager and she was not nice or helpful.Charmyn M.
Le client n'a pas laissé de commentaire.Joseph F.
The equipment broke down, and I had to get a tow truck to remove it. If you can't rent equipment that's more reliable and in better condition than I really can't return to U-Haul for another rental.Jamille S.
The first truck I got we get just about 4 MI and all of a sudden lights come on warning bells were ringing called you how they told us to bring it back couldn't take it over 10 miles an hour it took us an hour from the time I called him until I could get the truck back over to Reynolds road then they give us a rough way to go about getting a different truck but when we finally got the second truck it was very goodKathy L.
Le client n'a pas laissé de commentaire.Andrew C.
Next time tell me that the location was moved I order equipment it wasn't available and no one told me until I got there I want to move it one day up I would have been an extra 300 to do thatDiamond D.
great customer servicePatrick Y.
Le client n'a pas laissé de commentaire.Charlisa A.
Le client n'a pas laissé de commentaire.ANDREW PAUL O.
This was the absolute worst uhaul experience I've ever had. If your going to list rental equipment as guaranteed on the website, you need to back that up. I was scheduled to pick up a 5 x 8 trailer in Addison Michigan on Sunday 9/5, which I scheduled online because it said rental guaranteed. I was then called and told that this location was closed and did not have that equipment, my rental was changed to a 6 x 12 trailer in Jackson Michigan. When I called to say that I couldn't tow a 6 x 12 with my 2 wheel drive 2013 Honda Pilot, Trinity was extremely rude to me and argued with me that online it says my car can tow this. I had to explain to her that my car has a 2000 pound towing capacity and this trailers empty weight is listed 1960 pounds. So while technically my car could tow the empty trailer, I had plans to put things in it for towing which would have exceeded my tow capacity. This is a major safety concern if other costumers don't understand their towing capacity. I was transferred 3 different times, and yelled at because everywhere was closed and they didn't have my equipment. After almost an hour on the phone I was finally set up with a trailer in Toledo Ohio, over an hour drive for pick up from my location. The ladies at Reynolds road were helpful but very slow. I was there almost an hour because apparently when Trinity moved my reservation it changed my quotes price to double what it was when I booked online and no one seemed to be able to figure out how to change that. They initially suggested I pay that and then wait for a refund, which was unacceptable. They Reynolds road ladies finally made it right, but what was supposed to be an easy 20 minute drive for pick up, ended up costing me over 2 hours of extra gas and over 3 hours of my holiday time with my family that weekend. I have been a loyal uhaul costumer for years, but after this experience I will never use you again. You have some major website, inventory, and costumer service issues that need to be addressed.Laura S.
Le client n'a pas laissé de commentaire.Michael U.
The check engine light was on, the vehicle would not go over 45 mph. None of the vents worked so we couldnt use the AC. The preexisting damage to the driver rocker panel caused the driver door to not shut properly. When we turned left it flew open. I had to strap it shut with a bungee cord I had.Dawn W.
Le client n'a pas laissé de commentaire.Bradley K.
Always excellent service. Thank youShawn W.
I did not receive the dolly that I paid for and would like a refund of that money.Kevin H.
Tank was not completely full, the needle was below the full line. I filled the tank up with 6 gallons for the 10 miles I drove and the needle moved passed the full tank line. ðŸ¤·ðŸ»â€â™‚ï¸Luis A.
Le client n'a pas laissé de commentaire.Mark W.
Went to unload the truck two male employees were there had locked gate and won’t let me in to unload 5 appliances and had to extend the truck rental it only would of taken 15 minutes so disappointed with there actionsthessa c. | Premières impressions
Easy , professional affordableCeline W.
Le client n'a pas laissé de commentaire.Brandon G.
Le client n'a pas laissé de commentaire.Kevin R.
Faster service when picking up and dropping off.Steven W.
Le client n'a pas laissé de commentaire.Jason S.
Thank you, I was in and out!Av K.
This location is open till 5 on Sunday. When I came to return the truck the door was locked at 4:45 with employees still inside watching about 4-5 customers who tried to return the trucks. I dropped the keys in the slot and came home. When I tried to process the return online it needed me to take picture on the location so I drove back to uhaul and took picture on the barcode of the location. In the next step it wanted me to take picture of the odometer and gas gauge. I already dropped the keys so I was unable to do it. Next day I got charged additional 20 $because the truck wasn't properly returned. This all could have been avoided if the employees didn't lock the doors early. There were 4-5 people outside with me so I'm assuming you'll be hearing from some of us.Justin R.
The manager was rude to say the least. I was trying to get an understanding of why there were extra charges on my card upon return of my rental, and I was greeted with an attitude and a lack of professionalism. I was requesting an explanation, and yet I got hostility and rude comments. I won't be using that store again in the future.Brett R.
Service representatives need to be more appreciative of the business a customer is bringing them. Need a more "customer focused" atmosphere with a more "thanks for your business" attitude.Thomas C.
Two plastic guards near the hitch on the underbody of my SUV were not snapped into place properly and the rear automatic hatch does not function properly now. I noticed this the same day that this hitch was installed. My vehicle is newer and still under warranty, but I don't think that they will cover damage caused by installation of this hitch. The rear hatch was working properly, without any issues at all, prior to this hitch installation.Ronald S.
This is a very well maintained business. Had we known about more it offered, boxes, etc., we would have utilized it even more.Frank S.
Customer service was terrible. Employees had terrible attitudes over a misunderstanding with the return of the uhaul. Was under the impression I could drop the uhaul off at any uhaul location after i was done but unfortunately got charged for 3 days of having the truck when i used it for 5 hours.Noah G.
Le client n'a pas laissé de commentaire.Darrin C.
staffing it's a problem for everyone right now. so i am hesitant to criticize;Thomas D.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Jerry S.
Smooth sailing in and out!Anita L.
Le client n'a pas laissé de commentaire.William S.
Take care of the customer. Returned a rental before posted closing times and was told they closed the doors 15 minutes earlier than posted and then the app would not work for Mobil check-in. When I called the next day to get a refund for the overnight charge I should not of had. Manager was rude on the phone.Gary N.
I was told when I dropped the trailer off that I would receive a return acknowledgement by email, but I haven't received one yet. No complaints otherwise.Gary P.
Services were excellentAudrey R.
your computers were not working anywhere close to acceptable. you put your hard working and nice employees at a huge disadvantage and set them up for upset customersJanice Z.
Your online return the truck was a pain in the ass. First of all it would not work with standard iPhone safari trying to get a location and would not allow me to move forward by typing in the address. Several times I went through my settings using your help screen trying to get it to allow it to share my location with Safari. I finally gave up on that. Therefore I had to sit in your parking lot download chrome and then it would work, but I ended up spending about a half hour trying to do so.Otherwise everything was great.Chris R.
Do better checks of the equipment before renting. My trailer had 2 flat tires that were not noticed until I got home.Autumn M.
There was only 1 person working the desk at the time of pick up. They needed more than 1 person working the desk to help customers. However she did a nice job helping me with the trailer rental.Steven A.
There were cigarettes left in the truck ash tray along with a funky smell. I called the staff and they told me there were homeless people living in their trucks. I also was charged 25 dollars for fuel when I left the truck back at what it was when I left. Horrible experience.JAMES M.
Terrible customer service, very unprofessional and rude.Christina E.
Le client n'a pas laissé de commentaire.Chuck G.
Le client n'a pas laissé de commentaire.RADELL K.
Everything was goodPhillip S. | Expérience générale
Ms Jessica was very knowledgeable or her job duties and the staff members was very nice & friendly.vincent p. | Expérience générale
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