Every time you to place to get a new manager every few months they up fees started paying 75 by time I move out it’s 127frank m. | Expérience générale
Customer Reviews for U-Haul Moving & Storage at Rockdale Ave
Pour nous contacter
New Bedford, MA 02740
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Joshua C. | Expérience générale
The customer service representative was awesome and was very willing to make my stay there an enjoyable one. Will definitely come back again.Elizabeth H.
Le client n'a pas laissé de commentaire.CLAUDE N.
Larenzo, has done a outstanding job ever since taking over! Goes out of his way to make sure all is good. So much so, that my grandson rented a storage unit from him.Bruce G.
Le client n'a pas laissé de commentaire.Craig M. | Expérience générale
The gentleman that works weekdays is very kind and personable. I feel like i made a new friend. Would recommend 10/10Craig M.
Le client n'a pas laissé de commentaire.Treg M.
Great customer service thx 🙏CATHLEEN S. | Expérience générale
Please have the vehicles full of fuel. It is impossible to either estimate how much fuel a vehicle is going to use, or fill it back to an arbitrary point. Either way as a customer, I end up spending more money on fuel than I should.James J.
Le client n'a pas laissé de commentaire.Louis M.
Le client n'a pas laissé de commentaire.john B.
Truck roof leaked â€¦damaging furniture insideBENJAMIN H.
Attendants were polite and professionalJOHN L.
The person working at the desk was extremely rude and unhelpful.Jacob A.
Lorenzo always run a great Uhaul .Bruce G.
Le client n'a pas laissé de commentaire.dallas c. | Expérience générale
Le client n'a pas laissé de commentaire.stephanie L.
Le client n'a pas laissé de commentaire.Ralph C.
The staff was very kind and helpful. The space was clean and there were an abundance of carts and materials for storage needs available. I would absolutely recommend!Sara O. | Premières impressions
Le client n'a pas laissé de commentaire.Cory P. | Premières impressions
i like very goodalvin G.
The staff at 105 Rockdale Ave in New Bedford were helpful, efficient, and kind. I have now rented from 3 UHaul locations in the area and will be making this location my new go-to UHaul hub.Lindsay M.
Awesome convenient for usCatherine A. | Premières impressions
Le client n'a pas laissé de commentaire.Christina D. | Expérience générale
Le client n'a pas laissé de commentaire.nelson C.
Excellent and quick service Easy return process Thank youSIDIKI C.
We were quoted one price over the phone and told the vehicle was in stock and a reservation placed. When we arrived they did not have the truck. The reservation ended up even more expensive for the smaller truck then what we were initially told for the larger truck. Not a good value at all! Not a good customer service situation. We waited approximately 5 minutes to locate the person working as he was outside in the parking lot shoveling. (A note on the door may have been helpful) Once inside he had a difficult time with the computers unsure why his price was so much different than what we were told over the phone. He had to call his manager for help resolving one issue but unable to figure out the price difference in truck sizes. He also took a personal call while in the middle of helping us that was unprofessional.david K.
Excellent customer service and and extremely helpful! Thx CATHLEEN C.
Alphonso is an outstanding employee. 👍🏽david s. | Premières impressions
Le client n'a pas laissé de commentaire.STEELE A.
Le client n'a pas laissé de commentaire.mindy b. | Expérience générale
Le client n'a pas laissé de commentaire.mindy B.
Le client n'a pas laissé de commentaire.ARIELA A. | Premières impressions
Not happy with the managerEdward D.
Le client n'a pas laissé de commentaire.BARRY P.
Nothing it was fine and reliable. Thank youDAPHNE P.
Was over charged.. Rented 1day with 60 miles only used 36.. I was charged 105 plus 7,95 .. One day rental is 19,99 + 10 for insurance plus 59,98 for 60 miles..ALISON M.
Le client n'a pas laissé de commentaire.Elizabeth G.
It was really hard to tell where I was supposed to leave the truck.A big of signage would help. The UHAUL employee did not greet me, nor ask if I needed any help with the online return. He walked right by me to clean out a returned van. This was unusual for this place. In the past, the employees have been awesome and super helpful. This location is always my first choice.Gretchen B.
Le client n'a pas laissé de commentaire.scott m. | Expérience générale
Le client n'a pas laissé de commentaire.KAYLA D.
I would be more transparent about the cost of renting a truck. The estimates excluded the various fees added, but especially the GAS added to the bill. All costs should be included in the initial cost estimate provided to the customer.Richard T.
Le client n'a pas laissé de commentaire.JOSEPH D. | Expérience générale
Everything was great except the check in process. Customers should be able to send pictures of their license & references for verification before checking in to pick up their equipmentKelsey P.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.nickolle D.
Le client n'a pas laissé de commentaire.Tania O. | Premières impressions
You're a bunch of cucksâ€¦ the employee (male) at this store was making out with another employee (female) while I was waiting to get my reservation fulfilled. And didn't give me a credit for the fuel. This will be the last time I use the company at least at this location (105 Rockdale Ave, New Bedford MA)Maria S.
Le client n'a pas laissé de commentaire.STEPHANIE G. | Premières impressions
Le client n'a pas laissé de commentaire.VERA F. | Premières impressions
Le client n'a pas laissé de commentaire.amy L.
The representative i dealt with was awesomeJeffrey J.
The gentleman that took my order although I order it for the next day was very friendly and hook me up to my trailer he is a keeper for y'all to keep as a workerBenjamin B.
Everything was great,especially Custermer service at this location. Curtious and friendly.MANUEL C.
Le client n'a pas laissé de commentaire.james g. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole R.
Lorenzo Williams (New Bedford) was professional kind and knowledgeable. Employee of the year materialSTEVE D.
Great customer service and management!paige p. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew R.
Absolutely nothing, You could make other locations better by having Arthur at the Ayer location give tutorials on customer service and going above and beyond with friendly, dependable and pleasant service. He's amazingâ€¦. Can't say enough good things about him and his store.James S.
The staff has been very personable. Thank you.Faith K. | Expérience générale
Le client n'a pas laissé de commentaire.ANGEL E. | Expérience générale
The staff could not have been nicer! We will definitely make this our go-to rental location in the future.Michael M.
professional set up. Looks clean. Helpful and kind.Eric W.
Best customer serviceANA F.
Le client n'a pas laissé de commentaire.Mark F.
Le client n'a pas laissé de commentaire.BRYAN R.
The service rep forgot about me for 15 minutes and was fairly rudeChristopher R.
The guy that cleans up the truck not sure what his name is but hes very rude. His customer service was horrible. He made very sarcastic comments.David S.
Someone had been smoking in the cab. Should use air freshener between rentalsRichard B.
A+ for the counter manager.Kevin K.
The booking was so easy and clear They offer all you need for help with a move the representative was awesome, efficient and helpfulPatricia A.
VERY HAPPY WITH SERVICE WILL DEFINITELY BE BACK.THANK YOU UHAUL TEAM.TONY R.
Le client n'a pas laissé de commentaire.Mike H.
Absolutely horrible experience, from checking it - constantly giving us issues saying our check in has expired. After that issue was resolved we received the wrong keys for the wrong vehicle and all in all it took us over 1 hour to check in and receive our vehicle with nobody else in line. Renting a u haul for the future will be the last option of ours.William C.
Exceptional serviceSvein B.
There is no AC in my van that I have been renting for 4 straight weeks! I'm was not happy to find this out the other day since the weather has gotten warmer recently.Tanya G.
Hello, I use U-Haul a lot for my business and never have had a complaint in the past but yesterday while using U-Haul we Found numerous roaches in our rental. The staff is excellent but the 15ft box truck i rented was not clean at all.Curran M.
Le client n'a pas laissé de commentaire.Samuel M.
Le client n'a pas laissé de commentaire.PAUL S.
Le client n'a pas laissé de commentaire.Oleksandr G.
Le client n'a pas laissé de commentaire.Winston B.
Ive used this location many times..always a very good experience!JOHNNY I.
Le client n'a pas laissé de commentaire.Tanya G.
Le client n'a pas laissé de commentaire.John F.
Everything was perfect. Your website is easy to navigate and the pre-check in saves so much time. The service associate was helpful, friendly and professional and had me on my way in no time. I was stressed because this was a last minute thing and I shouldn't have worried at all. Merci.Alyssa L.
Keep doing what you're doingMICHAEL W.
Le client n'a pas laissé de commentaire.Shantell C.
Le client n'a pas laissé de commentaire.EDWARD T.
Wonderful experience! The gentleman that help me through the process was superb and very knowledgeable when I was renting a van for 24 hours. He was personable and so patient with me. I couldn't ask for better service! Definitely would rent from the New Bedford Rockdale Branch again!Christopher P.
Great experience. Will definitely use it again.Pauline R.
Le client n'a pas laissé de commentaire.JOHN R.
Le client n'a pas laissé de commentaire.ronnie D.
Le client n'a pas laissé de commentaire.KAILYN D.
none neededSharon L.
Le client n'a pas laissé de commentaire.BRITTANY O.
Le client n'a pas laissé de commentaire.Georgia G.
Le client n'a pas laissé de commentaire.Margarita V.
Le client n'a pas laissé de commentaire.BRYAN R.
Le client n'a pas laissé de commentaire.james S.
Le client n'a pas laissé de commentaire.Jill O. | Premières impressions
Le client n'a pas laissé de commentaire.JEAN S. | Premières impressions
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.MARC S.
Great service! Thank you!Winston B.
Le client n'a pas laissé de commentaire.Travis G.
Le client n'a pas laissé de commentaire.jacquene S. | Expérience générale
The website would not load. The app took 20 minutes to only partially check out the truck. The truck was not where it was pictured in the app. The truck had no less than 5 leaks and was not even swept out. Other than that it was great.Kevin M.
Le client n'a pas laissé de commentaire.MARY M.
Le client n'a pas laissé de commentaire.Rosa P. | Online Move In
Le client n'a pas laissé de commentaire.mario m. | Premières impressions
Le client n'a pas laissé de commentaire.Loree E. | Premières impressions
Understanding and well maintainediris c. | Expérience générale
Outstanding customer experience. I have to recognize the excellent and generous service of Mr Williams! Merci.Lori F.
Le client n'a pas laissé de commentaire.kerry s. | Expérience générale
Le client n'a pas laissé de commentaire.melvin A. | Expérience générale
Le client n'a pas laissé de commentaire.Kevin C.
Whenever we need storage or a rental always use same uhaul you are greatGloria H. | Online Move In
Look up uhaul sucks if you want to find out what this company is like. This company's history is mind boggling and nothing has changedwilliam C.
Le client n'a pas laissé de commentaire.BRAD P.
Associate was very helpful tooGERARD R.
Le client n'a pas laissé de commentaire.kerry s. | Premières impressions
Le client n'a pas laissé de commentaire.Joanne R. | Expérience générale
My unit was on the fourth floor and the wood section of the floor is in terrible shape! It's a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It's really bad but the customer service was extremely kind and helpful.William M. | Expérience générale
The only reason I said no on communication was because the times we could access it changed every time that we calledSandra M. | Online Move In
Le client n'a pas laissé de commentaire.HUDSON D.
Le client n'a pas laissé de commentaire.Kimberly C.
Le client n'a pas laissé de commentaire.CHARLENE B. | Expérience générale
Le client n'a pas laissé de commentaire.Juanita G. | Premières impressions
Le client n'a pas laissé de commentaire.scott S.
Everything is goodANDRE B.
Le client n'a pas laissé de commentaire.BRAD P.
Le client n'a pas laissé de commentaire.MARY W.
Le client n'a pas laissé de commentaire.JACQUELINE M.
Le client n'a pas laissé de commentaire.ALAN F.
Le client n'a pas laissé de commentaire.fred g. | Premières impressions
The two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great serviceJessica V. | Premières impressions
Le client n'a pas laissé de commentaire.Maria S. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID W. | Expérience générale
Thank you for you're service everything was goodmaria s. | Expérience générale
Never moved inTIERANEY M. | Expérience générale
No complaints. We were always treated exceptionally well by staff. The facility is terrific.cyril g. | Expérience générale
Le client n'a pas laissé de commentaire.BRANDY A. | Expérience générale
I answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.sharon b. | Expérience générale
Very polite peopleBrenda A. | Expérience générale
Le client n'a pas laissé de commentaire.raymond g. | Premières impressions
Le client n'a pas laissé de commentaire.margaret b. | Expérience générale
Very happy with the service and storage area, price was a little steep though.Deolinda D. | Expérience générale
I had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. Merci.lela a. | Expérience générale
Le client n'a pas laissé de commentaire.patrice b. | Expérience générale
The staff worked hard to accommodate my request, which was very much appreciated!Wendy G. | Premières impressions
Overly friendly great attitude ⭐️⭐️⭐️⭐️⭐️mark s. | Premières impressions
Le client n'a pas laissé de commentaire.Jim L. | Expérience générale
The gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilariousSHARON L. | Premières impressions
Everything was excellentmaria s. | Premières impressions
Le client n'a pas laissé de commentaire.tina s. | Premières impressions
I received a "slap in the face" letter. I received a notice about what a great customer I am & all these compliments so to thank me " we're jacking my rent up AGAIN"! I didn't complain when you raised my rent twice in one year or the times when I wasn't notified of the raised rent--I was here before U-Haul --I pay before, or on time & this is the thanks I get so now, you can raise someone else's rent ! Sincerely thank youKATHLEEN M. | Expérience générale
Le client n'a pas laissé de commentaire.Susan P. | Expérience générale
Le client n'a pas laissé de commentaire.Tom M. | Premières impressions
Parking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.Robert W. | Online Move In
Thank you very much for keeping my belongings safe. TimothyTimothy T. | Expérience générale
No complaints, everything was fine and Iam very satisfied with the service.susana m. | Expérience générale
Employees are very friendly and they give great service.judith m. | Expérience générale
Great job all my expectations met.Philip B. | Expérience générale
Reasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.Susan P. | Premières impressions
Friendly very.Roselyn A. | Premières impressions
Le client n'a pas laissé de commentaire.nyla m. | Premières impressions
Le client n'a pas laissé de commentaire.cheryl o. | Premières impressions
Called to confirm and took part of my application down to make my experience easier.Philip B. | Premières impressions
The general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. MerciKierra F. | Premières impressions
Thank you for an excellent servicemaria s. | Premières impressions
The micelinda f. | Expérience générale
The attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaulmaria s. | Premières impressions
Le client n'a pas laissé de commentaire.Paul S. | Expérience générale
Le client n'a pas laissé de commentaire.paul s. | Expérience générale
Le client n'a pas laissé de commentaire.Thelma P. | Expérience générale
Le client n'a pas laissé de commentaire.Lori R. | Expérience générale
Le client n'a pas laissé de commentaire.Alex M. | Premières impressions
Le client n'a pas laissé de commentaire.Alex M. | Expérience générale
Le client n'a pas laissé de commentaire.robin c. | Expérience générale
The person behind the counter that helped me last night was extremely courteous and friendly. That's the way every customer interaction should be.Graeme I. | Expérience générale
Le client n'a pas laissé de commentaire.paul n. | Expérience générale
Le client n'a pas laissé de commentaire.nelio m. | Expérience générale
If the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unitnicholas a. | Expérience générale
The staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I askednicholas a. | Premières impressions
The staff was excellent and always available to help, would definitely recommend to a friend and use again.LYNN J. | Expérience générale
Way better than the one on Mount Pleasant. Saved uhaul's reputation in my eyes. The man working there was very helpful and kind!Gloria B. | Premières impressions
The staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I'll never use their facility to store there again.jeanine m. | Expérience générale
I complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I'm so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it's contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.patricia M. | Expérience générale
Le client n'a pas laissé de commentaire.Augustina B. | Online Move In
Le client n'a pas laissé de commentaire.Teena S. | Premières impressions
Le client n'a pas laissé de commentaire.Johnny I. | Expérience générale
Store Manager was very friendly and help as well as the rest of the staff. I will use this store again.Steven C. | Expérience générale
Merci ERYNN J. | Expérience générale
Elias went above an beyond my expectations to make sure I was satisfied. Very pleased with my experience.Brittany A. | Premières impressions
The manager on-site Elias was very helpful in every way possible. He was informative and he took care of all my needs. Because of this I will always be a U-Haul customer.EDWARD E. | Expérience générale
Extremely helpful and knowledgeable.CATHLEEN S. | Premières impressions
The manager Elias and his coworker were great. They both were very helpful, flexible, and accommodating. I felt positive energy from them and they were very respectful and professional.ANGELICA l. | Premières impressions
Very clean and safejoane d. | Expérience générale
Very good experience.I will recommend this business for moving and storage needsJohnny I. | Premières impressions
Storage unit was great I’d recommend it to anyone, i had My things there for about 9 months when taken it out, everything was still in great shape; office people are super helpful too!Rachel H. | Expérience générale
The young man that assisted me was very patient and respectful. Need more people like himJoann R. | Premières impressions
I really appreciate they help they gave me when it came to a point I couldn't pay my unit for a period of time. They worked with me till I was able to pay my storage in full! Thank you for everythingSylvie G. | Expérience générale
I had a great experience at your storage unit. Matt was awesome. He was helpful for renting the unit and patient with all my questions. He also helped me with renting several different vehicles.victoria f. | Expérience générale
Service was great. Would rate excellent if computer service to enter and exit storage worked 100 % of the time.CHARLENE B. | Premières impressions
My experience was very good and I really liked the auto payment.diana r. | Expérience générale
I'm blessed to have my stuff at this storage. The people there are greatchemise s. | Premières impressions
Staff is excellent. Polite, professional, helpful. Great job.allen c. | Expérience générale
OoNelson B. | Expérience générale
Great storage facility!michelle c. | Expérience générale
I would definitely recommend to anyone looking for a clean, convenient storage facility. Staff was always available to answer my questions.Christine W. | Expérience générale
Good servicejailson l. | Premières impressions
Very Courteous Both People that work there did a Great Job, I'm hard at remembering names Sorry Mrs. PikeAlbert P. | Premières impressions
Good, quick customer service!michelle c. | Premières impressions
Staff was not pleasant. One person was so offensive I complained to the owner. Another time I had to move several items from the fourth floor and the elevator was broken. Manager was nasty to me.PATRICIA B. | Expérience générale
They where a great help got the things that I needed there was a problem however there staff made sure that the problem was solved asap.David H. | Expérience générale
Used this facility for 3 years & never had an issue. They we're great! Anytime I needed to make payment arrangements or had any questions/concerns they alway treated me so kind & respected my wishes!!DIANNA B. | Expérience générale
Slightly annoying that my key card doesn't work yet but the representative at the location let me know there is a technician coming to fix it.john p. | Premières impressions
Matt was very friendly and helpful and helped me with absolutely no problems at all.Timothy T. | Premières impressions
Getting SUPER expensiveSUSANNA F. | Expérience générale
Ken was great to work with.PETER S. | Expérience générale
I was very impressed with the man that helped me . I would definitely recommend uhaul to everyone who needs storage unit.joan c. | Premières impressions
The accommodations and staff were great!JOHN M C. | Expérience générale
All the representatives were very professional and helpful!jacqueline c. | Premières impressions
The staff was helpful and efficient. He made the experience feel easyJulie E. | Expérience générale
The service was excellent… Matthew the general manager was truly helpful. He had a lot of customers in and out and he was able to juggle all of them well. I never felt ignored while WaitingPETER S. | Premières impressions