Customer Reviews for U-Haul Moving & Storage at Rockdale Ave

Évaluation :

5

Nice Store Thank u U Haul

Évaluation :

5

Everything is perfect and the employee are so nice God bless you all

Évaluation :

5

I made a reservation with Home Depot one week in advance. 4 hours before my appointment time, they canceled my reservation due to the truck being “out of stock”. I was able to reserve a truck with Uhaul immediately. I got the job done and it was $40 cheaper than HD. The one thing that I would point out is the plastic area inside the door where you step on is slippery. Be careful getting in the truck. The employee that checked us in was personable and informative. thank you.

Évaluation :

3

The van was having a cattle smell.

Évaluation :

5

ALL GOOD HERE!!

Évaluation :

5

The gentleman that helped us was very nice! All went smoothly with the rental and return was easy.

Évaluation :

5

Staff was very nice & helpful

Évaluation :

3

The manager was completely useless…..he just sat and watched tv, laughing, and made me stand in front of him and do it all by phone. He's the only employee that does that….every other one is helpful and does their job. Get people that care about their job, and your customers.

Évaluation :

5

Not a thing . Counter person very helpful great job. Sorry forgot his name.

Évaluation :

5

Only complaint is the floors. Too bumpy. Always causing items to fall off the trucks. If that is addressed the place would be perfect.

Évaluation :

1

The verification process on the app isn't very good, I attempted to verify my identity for 3 hours before I finally got it to work. I spent 90 mins on hold in total after being hung up on 2 times by your phone system before finally speaking to someone to resolve the issue. I was meant to rent the truck at 8pm, however, I had to reschedule to 7am because of so many issues. When I went into the office at 7am I had to have the manager deal with my rental due to issues and received a rude comment regarding my finances by the manager who judged me and my situation without knowing that I was homeless. His comment made me very mad and upset. I was definitely not happy with the customer service at all and will probably opt to use a different company in the future.

Évaluation :

5

The gentleman working at the U-Haul location was excellent!! Very helpful and personable.

Évaluation :

5

At this time I don't see that it needs any improvements. Great service 

Évaluation :

5

O thing everything was excellent specially the customer service at the site

Évaluation :

5

Highly recommended! Clean, well lit, secure access. Staff is friendly and very helpful. Prices for temperature controlled space is the lowest in the area. If the bathroom facility were available during all hours (not just office hours) it would be perfect - but then some storage facilities don't have bathrooms at all!

Évaluation :

5

Excellent service from New Bedford location always a pleasure rent from this location

Évaluation :

3

the facility was not well kept. Dirty bathrooms, dirty elevator. mice dropping's and urine on some if my clothing and belongings that were in bags and boxes. mice got everywhere even though there was micr trap inside my unit

Évaluation :

5

I would say my experience with U-Haul was amazing. There isn't anything I could say would need improvement.

Évaluation :

5

The General manager is very polite and helpful

Évaluation :

5

Justin went above and beyond great customer service, he is a 10 and should be awarded for his excellent customer service with a smile the whole time!

Évaluation :

5

The only comments I have is that the van smelled of cigarette smoke which I know cannot be controlled and the windshield had smudges on it which I could not get off. Other than that my whole experience was good. Polite and knowledgeable attendants. Even showed me how to upload my license which I am old school and not tech savvy.

Évaluation :

3

The breaks were completely gone on this truck which we only took for about ten miles total. Very dangerous

Évaluation :

5

Lorenzo & Justin are wonderful

Évaluation :

2

I've used this facility for many years and this last year horrible. Things in my unit were stolen district manager was rude and sarcastic didn't want to help. There's cameras everywhere but he said no. No daily walkthroughs apparently because the stuff was stolen and no help. The general manager was a very nice man. I left put in for my unit to be canceled and your company still took out a month rent. I'm on disability and taking out 120$ is big to me. I am so disappointed in this facility and the fact no one has gotten back to me about my money being returned

Évaluation :

1

Units are overrun with cockroaches and pests. Homeless people are living in units and prostitutes are running their business there. The place is an absolute nightmare and even though it was brought to the attention of the people working there, nothing was done.

Évaluation :

3

Self check in was hard and confusing.

Évaluation :

5

Good service

Évaluation :

5

Awsome

Évaluation :

5

The service from Lorenzo was excellent. I would recommend Uhaul to my family & friends. Thank you !!!

Évaluation :

5

I’ve had this storage for almost 6 years never any issues !

Évaluation :

3

I don't like it when I am in front of a person and they insist on not helping me and tell me to go on the app. It's just not good customer service. So after 10 minutes of struggling with the app the customer service person decided to help me. Ultimately it all worked out.

Évaluation :

5

The gentleman who runs this location is right on top of it all. I use the vans for business and am always on a tight schedule. His efficiency is a refreshing part of my day

Évaluation :

5

Rockdale location New Bedford Ma Lorenzo is the best!!! very helpful and very patient

Évaluation :

5

Good condition the vehicle is

Évaluation :

5

Not a thing as your customer service agent was absolutely amazing n went above n beyond.

Évaluation :

4

Thank you very much. It was perfect for the job I needed and served it's purpose excellently

Évaluation :

3

Kind staff easy access but the units itself are not very sturdy or secure.

Évaluation :

5

Lorenzo was extremely professional, courteous and knowledgeable which made my experience enjoyable. He is an exceptional ambassador for your company.

Évaluation :

5

The place is awsime

Évaluation :

5

Pick up was easy, drop off was easy. Helpful, no hassle, pleasant. Why rent anywhere else.

Évaluation :

4

Very good

Évaluation :

1

The employee who checked us in on Thursday Morning was on the phone dealing with her personal business while taking care of us. We wanted to buy some shrink wrap but she could not figure out how to charge us. This was by far the worst experience I have ever had a Uhaul. I even got a call Friday morning in the middle on my move to ask me when I would be returning the truck even after I told the girl Thursday It would be until noontime.

Évaluation :

5

Nice and clean plus secure 👌 👌👌 Thx !!!!!!

Évaluation :

4

The staff was very helpfull.

Évaluation :

5

I thought the cost was extremely expensive for a four hour rental, I paid $120. I was told (upon returning the van) that if I had known, I could've kept the van for 24 hours for almost the same price. Otherwise, the employees that I talked to were wonderful.

Évaluation :

4

The locks are hard to open. It would always take 3-4 minutes to open.

Évaluation :

5

This was a great experience. Very kind gentleman to deal with, both checking out, and checking back in.

Évaluation :

3

Every time you to place to get a new manager every few months they up fees started paying 75 by time I move out it’s 127

Évaluation :

5

The customer service representative was awesome and was very willing to make my stay there an enjoyable one. Will definitely come back again.

Évaluation :

5

Larenzo, has done a outstanding job ever since taking over! Goes out of his way to make sure all is good. So much so, that my grandson rented a storage unit from him.

Évaluation :

5

The gentleman that works weekdays is very kind and personable. I feel like i made a new friend. Would recommend 10/10

Évaluation :

5

Great customer service thx 🙏

Évaluation :

4

Please have the vehicles full of fuel. It is impossible to either estimate how much fuel a vehicle is going to use, or fill it back to an arbitrary point. Either way as a customer, I end up spending more money on fuel than I should.

Évaluation :

3

Truck roof leaked …damaging furniture inside

Évaluation :

3

Attendants were polite and professional

Évaluation :

1

The person working at the desk was extremely rude and unhelpful.

Évaluation :

5

Lorenzo always run a great Uhaul .

Évaluation :

5

Aucun

Évaluation :

5

The staff was very kind and helpful. The space was clean and there were an abundance of carts and materials for storage needs available. I would absolutely recommend!

Évaluation :

5

i like very good

Évaluation :

5

The staff at 105 Rockdale Ave in New Bedford were helpful, efficient, and kind. I have now rented from 3 UHaul locations in the area and will be making this location my new go-to UHaul hub.

Évaluation :

5

Awesome convenient for us

Évaluation :

5

Excellent and quick service Easy return process Thank you

Évaluation :

2

We were quoted one price over the phone and told the vehicle was in stock and a reservation placed. When we arrived they did not have the truck. The reservation ended up even more expensive for the smaller truck then what we were initially told for the larger truck. Not a good value at all! Not a good customer service situation. We waited approximately 5 minutes to locate the person working as he was outside in the parking lot shoveling. (A note on the door may have been helpful) Once inside he had a difficult time with the computers unsure why his price was so much different than what we were told over the phone. He had to call his manager for help resolving one issue but unable to figure out the price difference in truck sizes. He also took a personal call while in the middle of helping us that was unprofessional.

Évaluation :

5

Excellent customer service and and extremely helpful! Thx 

Évaluation :

5

Alphonso is an outstanding employee. 👍🏽

Évaluation :

5

Great customer service and management!

Évaluation :

5

The staff has been very personable. Thank you.

Évaluation :

5

Understanding and well maintained

Évaluation :

5

Whenever we need storage or a rental always use same uhaul you are great

Évaluation :

4

My unit was on the fourth floor and the wood section of the floor is in terrible shape! It's a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It's really bad but the customer service was extremely kind and helpful.

Évaluation :

4

The only reason I said no on communication was because the times we could access it changed every time that we called

Évaluation :

5

The two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great service

Évaluation :

4

Thank you for you're service everything was good

Évaluation :

4

Never moved in

Évaluation :

5

No complaints. We were always treated exceptionally well by staff. The facility is terrific.

Évaluation :

1

I answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.

Évaluation :

5

Very polite people

Évaluation :

5

Very happy with the service and storage area, price was a little steep though.

Évaluation :

5

I had the privilege of working with John Heywood and received outstanding storage services. Storage services were carefully explained and any questions were answered promptly. Would definitely return to this establishment for exceptional U-Haul services. Merci.

Évaluation :

4

The staff worked hard to accommodate my request, which was very much appreciated!

Évaluation :

5

Overly friendly great attitude ⭐️⭐️⭐️⭐️⭐️

Évaluation :

5

The gentleman made it very fun because he wasn't the normal guy to be there and he couldn't find his way but it was hilarious

Évaluation :

5

Everything was excellent

Évaluation :

3

I received a "slap in the face" letter. I received a notice about what a great customer I am & all these compliments so to thank me " we're jacking my rent up AGAIN"! I didn't complain when you raised my rent twice in one year or the times when I wasn't notified of the raised rent--I was here before U-Haul --I pay before, or on time & this is the thanks I get so now, you can raise someone else's rent ! Sincerely thank you

Évaluation :

4

Parking is a constant issue. Had two vehicles blocking the driveway, one unloading items partially blocking the unloading area, and as I left, one person directly in front of the loading door. Otherwise, it was a pleasant experience.

Évaluation :

4

Thank you very much for keeping my belongings safe. Timothy

Évaluation :

5

No complaints, everything was fine and Iam very satisfied with the service.

Évaluation :

5

Employees are very friendly and they give great service.

Évaluation :

5

Great job all my expectations met.

Évaluation :

5

Reasonably Priced Storage Facility! Very Clean, and smells clean every time I step foot into the building. Office Staff was courteous, very helpful and friendly. My only issue will be the lack of carts at certain given times of the day. Also can not use the garage door after hours, as it is locked. At the end of the day, I am pleased and my items are stored safely.

Évaluation :

5

Friendly very.

Évaluation :

5

Called to confirm and took part of my application down to make my experience easier.

Évaluation :

5

The general manager John, was extremely knowledgeable and helpful. I have used other storage facilities before and was unsatisfied with their customer service. But at your New Bedford office everything went smooth and like clockwork. I appreciate the time in patients that the general manager had with me. I would strongly recommend this storage facility to family and friends. Merci

Évaluation :

5

Thank you for an excellent service

Évaluation :

4

The mice

Évaluation :

5

The attention, the facility, the staff, everything was excellent i already recomended it to another person, thank you Uhaul

Évaluation :

5

The person behind the counter that helped me last night was extremely courteous and friendly. That's the way every customer interaction should be.

Évaluation :

2

If the employee on shift was friendly and helpful I would’ve gave a better rate and if the elevator was working I would’ve kept my unit

Évaluation :

2

The staff on duty was very rude he also didn’t tell me the elevator was out of service where he said hope you don’t got a lot of stuff didn’t show me were the stair case was I went in and asked for a refund for my money back where I didn’t want the unit anymore it was too much of a hassle he said he didn’t know how to do the refund he’s only been there for 8 months when he said he thinks he figured it out he said my money will be back on my card in a little awhile I took that as a hour or two when I didn’t get the money on my card back right away he said a little awhile means a week I will be calling in a week to make sure my moneys back on my card since I did not keep the unit more than 10 minutes he was very rude and did not specify his name when I asked

Évaluation :

5

The staff was excellent and always available to help, would definitely recommend to a friend and use again.

Évaluation :

5

Way better than the one on Mount Pleasant. Saved uhaul's reputation in my eyes. The man working there was very helpful and kind!

Évaluation :

2

The staff and especially the manager was rude to me. The manager always was picking a fight with me. Had to call the head honcho for his behavior towards me. I'll never use their facility to store there again.

Évaluation :

1

I complained twice about mice being found in my unit. One dead mouse in the unit and one in the hall. Yesterday I went to clean out my unit and there was mice feces all over my mattress. The mice ate holes in my mattress!! Total loss. I'm so grossed out I have to get ride of anything fabric in that unit. I had that unit for six months and it's contents are a total loss. When I complained I was told to call cooperate. What a waste of six bucks! I now have to buy a new bed. Disgusted.