Customer Reviews for U-Haul Moving & Storage at Rockdale Ave

Évaluation :

5

Everything was perfect.

Évaluation :

5

No improvements necessary. Excellent!

Évaluation :

5

Buen servicio muchas gracias

Évaluation :

3

Picking up and dropping off was slower than in the past due to computer issues.

Évaluation :

5

Thank you! Mr Williams is amazing appreciate you and your kindness

Évaluation :

5

This is the best spot around

Évaluation :

5

Maybe they could create some space in the parking lot but overall this U-haul Store was great. The employee who helped me was knowledgeable and polite. He was very good at explaining and he was an asset to your company.

Évaluation :

4

I will let me know my real rating afterwards an about a 3 weeks or so before I can I see what is really my input

Évaluation :

5

Very friendly and helpful clerk in office.

Évaluation :

5

Great store~

Évaluation :

4

The younger guy is fantastic. The older guy is very grumpy and unhelpful. I would have given five stars otherwise.

Évaluation :

4

everything went well and the counter guy was nice

Évaluation :

5

Got good and quick service.The agent was very pleasant.

Évaluation :

5

Keep doing what you are doing The two guys that were working today provided excellent customer service and it was a pleasure dealing with them

Évaluation :

5

Representative at location on 8/14 was very friendly and helped with install of tow ball which wasn’t on truck.

Évaluation :

5

Staff always friendly. Excellent place for storage. I recommend it to everyone

Évaluation :

5

The gentleman was pleasant to speak to very helpful. Everything was a breeze.

Évaluation :

4

Employees were friendly

Évaluation :

3

Usually good experience, bu tthis time, the U-haul computer reservation system was down and messed up my whole day. Pathetic for a large company. No warning. I used the app and it looked normal but when I got to the location, the manager could not rent anything. No notice that the system was down. Must have messed up your agent big time/ Looking for alternatives next time. U-Haul should offer compensation.

Évaluation :

5

Lorenzo is the man!!!!!!!!!!! Been renting trucks from this man for over 20 years

Évaluation :

5

GREAT SERVICE

Évaluation :

5

The gentleman that helped me Saturday afternoon at the Rockdale Ave location was so sweet. He was very humble and made the transaction very easy. I was having a hectic day and needed a truck last minute. I swear when I went in there and interacted with him my whole mood changed. I dont remember his name but he was an older blk man with glasses. He reminded me of one of my very favorite uncles that passed when I was younger. 

Évaluation :

5

nice clean truck, ran well

Évaluation :

5

Excellent customer service, clean truck easy access and parking.

Évaluation :

5

Justin (the employee working) had the best Custumer service I have ever experienced Easy, fast, efficient.

Évaluation :

5

Staff friendly,helpful and cheerful great experience!

Évaluation :

1

I had my stuff there for 2years and had the biggest storage unit on 1st floor #1207 1 storage away from.the Climate control and all my stuff got mold and ruined ! I had to hiring a cleaning service to clean out my storage and had to get rid of so much stuff I was heart broken I tried to put a claim in and they did absolutely nothing for me because I had no insurance  Memories photos dresser's mattress two Ac's about five bags of kid clothes baby crib baby mattress a lot of unopened stuff in toys about 3 bags of shoes jewelry box ,$2000 drum set ! movies a fan An automan , a lot of comforters and sheets! I sped $6 782 for basically nothing I got to save a few things but not those ! So be careful even if you haven't insurance.The guy did say they don't like to pay out.Though just make up an excuse and say you moved it in the rain ! Which is silly cuz I would I move in the rain !

Évaluation :

5

Thank you for your service

Évaluation :

5

Nothing at all everything and the gentleman was thumbs up 👍🏽

Évaluation :

3

The rate increased 3 times in 1,5 years. Don't know why but was once told pest control. Pest control should be standard for storage facility & done on a regular basis. Also should not be the responsibility of the customer to pay for it.

Évaluation :

5

lower gas charge/ mile

Évaluation :

4

The staff was great

Évaluation :

1

TRUCK WAS DIRTY LOUD AND DAMAGED

Évaluation :

5

Best Manager you've had there , give him a raise don't lose this guy he's the best hands down.

Évaluation :

5

The gentleman that rented the van in New Bedford, MA was incredibly nice and knowledgeable. I understand he will retire soon and will miss his great customer service. Merci.

Évaluation :

5

It was good

Évaluation :

1

Person running this location had ZERO customer service skills. After waiting 6 minutes to be "verified" via the app check in process I asked if he could just do it. I was rudely told to "just be patient" and that it would take some time but eventually go through and that he couldn't check me in any other way. I asked if this was a new process, as every other uhaul place just takes my license, taps a few keys on the keyboard, and has me on my way. "Calm down, it will go through eventually" he said. Finally is goes through and tells me to find the truck. I ask for the keys, "follow the directions" he snaps. I go to open door and he snaps, "you don't need to go outside, just follow the directions in the app." - that's what i was doing... The entire encounter was beyond frustrating and disrespectful. 9 minute process start to verification is unacceptable. I got there at 350pm for a 4pm appt and finally started truck to leave at 4:07pm - 17min to check in??? Will never rent from this location again, and in fact, may just go to penske next time.

Évaluation :

5

Rien

Évaluation :

5

The attendant very helpful and respectful as well. This location is a good place to go and this person that took care of me deserve employee of the month. Wonderful job, thank you.

Évaluation :

3

Very nice to deal with. Easy pick up and return.

Évaluation :

5

Keep it going👍

Évaluation :

1

Lorenzo was very rude. He stated things that were inaccurate and did not act in a respectable manner. I had the truck back within 24 hours and he proceeded to charge for an additional day. When we picked up the truck, the vehicle had a lock on it that we were unable to unlock. We had to spend over an hour traveling to go back to the store and have it unlocked after applying a generous amount of wd-40. I do not appreciate being pressured by Lorenzo instantly upon arrival to the store, as well as being called at 7 in the morning on a Saturday.

Évaluation :

4

Make sure to explain there's a mileage limit, and it will cost $1 a mile over the limit. I had no idea

Évaluation :

3

Diego was misfiring was not properly cleaned check engine indicator on

Évaluation :

1

Recieved truck on empty they guy marked it with a pen at pick up on contract and inicial and this guy was trying to charge me and didnt allow my service dog in the office or lobby wich i yelled at him and told him it was federal so he says he's afraid and then he says he was alergic to dogs well thats not my problem..,he was rude there's a little more to the story but i will stip,,the experience was just uncalled for and horrible.!!

Évaluation :

5

Been using u haul for manny years now over 20 plus years , always been having a great experience .

Évaluation :

1

Given a van with cracked windshield without disclosure, was not provided dolly in van that I paid for.

Évaluation :

5

He is always very kind and professional, we enjoy renting trucks from the gentleman who works here. His storefront is also very clean inside.

Évaluation :

3

staff very friendly and efficient equipment very clean and all things functioning properly great experience overall location is just smaller than other locations- not a complaint- all of my needs were met.

Évaluation :

5

Staff listens well and are patient and very helpful. Have used this facility many times and recommended it to friends and family.

Évaluation :

1

I couldn't get into my unit 3 time wrong card and wrong keys

Évaluation :

5

Awesome service all a round. Keep up the good service. ☆☆☆☆☆

Évaluation :

1

Manager/owner at 105 Rockdale Ave, New Bedford, Ma was rude and wrongfully up-charges fuel for profit… when you first get into van, strong flowery spray was used to mask the rancid garbage odor in the van that you had to roll down window in winter…Fuel gauge DOES NOT work properly…Gas gauge 1/8 difference when parked versus driving…fluctuates when parked and driving in order to up charge customers…BEWARE OF SCAM AND TAKE PHOTO OF MILEAGE AND GAS WHEN YOU FIRST GET IN! I made the mistake of trusting this business.

Évaluation :

5

Always outstanding service, and vehicles

Évaluation :

4

Leak in the roof got all my stuff wet while moving. otherwise good experience

Évaluation :

5

Lorenzo was friendly and very helpful and the facility was clean, well lit and temperature controlled. Our storage experience was great at this U-Haul.

Évaluation :

5

Very helpful, easy check-in and return.

Évaluation :

5

I moved out November 23rd not December 4 at swim thing you need to check I do not want to have that on my credit card this month. Otherwise everything is fine.

Évaluation :

5

Uhaul has been the best

Évaluation :

5

Very pleased and was able to get the unit upon calling for availability. Staff very polite and knowledgeable

Évaluation :

4

Compared to other Uhaul locations regarding self storage the customer service was very good. Great instructions. The counter person however was a little difficult to work with. Abrupt. Looking down as he spoke. We didn't have our ducks in a row so understandably it was a difficult service. We weren't use to such a specific not so flexible process. But we're good

Évaluation :

5

Change Nothing You have a excellent manager at the location Thank you

Évaluation :

3

it drove sluggish

Évaluation :

4

You did not honor my 1month free for storage, it said all uhaul facilities… I was told your management doesn’t except the internet 1 month free nor the handed out coupon

Évaluation :

5

The gentleman who checked me out and back in was very friendly and helpful. And efficient.

Évaluation :

5

Loved everything about it

Évaluation :

1

Your staff is uneducated , ignorant toward customers/ businesses. I used them for my business. I will never use uhaul again after this experience.

Évaluation :

5

I could have used some advance confirmation that my reservation was ready

Évaluation :

4

Need more carts

Évaluation :

4

I was quoted as the rental fee for less 24 hrs would cost $20 however my son showed me the receipt of the rental price and he was charged double, He only had the truck for 8hrs. I am disappointed with the amount we were billed and feel we should be refunded the extra cost

Évaluation :

5

Outstanding experience thank you!

Évaluation :

2

I checked in online, but that didn't matter we still had to wait for the man to slowly type everything into the computer because the online process just didn't work. The dolly that I reserved was not there so we had to lift everything by hand We also didn't get our rental until 10:30 even though we were there at 9:45 and had already don't the online thing that didn't work. This is pretty much how every uhaul experience has gone for me, so we decided next time we have to move things we will use a different company

Évaluation :

5

What I experienced there is no need for improvement,That was the best customer service ever.The gentleman that helped me needs a raise,Smoothest rental I’ve ever had,clean vehicle,Couldn’t of asked for anything better

Évaluation :

1

No bathroom facilities open in the morning, unless and until the office is open, after 9 o'clock. Access is from 6am to 10pm the bathroom should be open during those hours. Customers shouldn't have to leave to go home or elsewhere to use the bathroom.

Évaluation :

5

Everything is perfect and the employee are so nice God bless you all

Évaluation :

5

Staff was very nice & helpful

Évaluation :

5

Only complaint is the floors. Too bumpy. Always causing items to fall off the trucks. If that is addressed the place would be perfect.

Évaluation :

5

Highly recommended! Clean, well lit, secure access. Staff is friendly and very helpful. Prices for temperature controlled space is the lowest in the area. If the bathroom facility were available during all hours (not just office hours) it would be perfect - but then some storage facilities don't have bathrooms at all!

Évaluation :

3

the facility was not well kept. Dirty bathrooms, dirty elevator. mice dropping's and urine on some if my clothing and belongings that were in bags and boxes. mice got everywhere even though there was micr trap inside my unit

Évaluation :

5

The General manager is very polite and helpful

Évaluation :

5

Lorenzo & Justin are wonderful

Évaluation :

2

I've used this facility for many years and this last year horrible. Things in my unit were stolen district manager was rude and sarcastic didn't want to help. There's cameras everywhere but he said no. No daily walkthroughs apparently because the stuff was stolen and no help. The general manager was a very nice man. I left put in for my unit to be canceled and your company still took out a month rent. I'm on disability and taking out 120$ is big to me. I am so disappointed in this facility and the fact no one has gotten back to me about my money being returned

Évaluation :

1

Units are overrun with cockroaches and pests. Homeless people are living in units and prostitutes are running their business there. The place is an absolute nightmare and even though it was brought to the attention of the people working there, nothing was done.

Évaluation :

5

Awsome

Évaluation :

5

The service from Lorenzo was excellent. I would recommend Uhaul to my family & friends. Thank you !!!

Évaluation :

5

I’ve had this storage for almost 6 years never any issues !

Évaluation :

5

Rockdale location New Bedford Ma Lorenzo is the best!!! very helpful and very patient

Évaluation :

3

Kind staff easy access but the units itself are not very sturdy or secure.

Évaluation :

5

Lorenzo was extremely professional, courteous and knowledgeable which made my experience enjoyable. He is an exceptional ambassador for your company.

Évaluation :

5

The place is awsime

Évaluation :

5

Nice and clean plus secure 👌 👌👌 Thx !!!!!!

Évaluation :

4

The staff was very helpfull.

Évaluation :

4

The locks are hard to open. It would always take 3-4 minutes to open.

Évaluation :

3

Every time you to place to get a new manager every few months they up fees started paying 75 by time I move out it’s 127

Évaluation :

5

Great customer service thx 🙏

Évaluation :

5

The staff was very kind and helpful. The space was clean and there were an abundance of carts and materials for storage needs available. I would absolutely recommend!

Évaluation :

5

Awesome convenient for us

Évaluation :

5

Alphonso is an outstanding employee. 👍🏽

Évaluation :

5

Great customer service and management!

Évaluation :

5

The staff has been very personable. Thank you.

Évaluation :

5

Understanding and well maintained

Évaluation :

5

Whenever we need storage or a rental always use same uhaul you are great

Évaluation :

4

My unit was on the fourth floor and the wood section of the floor is in terrible shape! It's a rumble strip making it extremely difficult to push a cart without having to pickup items that inevitably fall off. It's really bad but the customer service was extremely kind and helpful.

Évaluation :

4

The only reason I said no on communication was because the times we could access it changed every time that we called

Évaluation :

5

The two men who helped me on January 4,2022 at 9:54am was outstanding. They did a great job and was very kind and helpful. Great service

Évaluation :

4

Thank you for you're service everything was good

Évaluation :

4

Never moved in

Évaluation :

5

No complaints. We were always treated exceptionally well by staff. The facility is terrific.

Évaluation :

1

I answered staff not helpful due to all the issues this past year that I have had with UHaul. Unfortunately it was not until 2 days before my move out that I finally spoke to a representatgive on the phone that has put in a complaint and will be having someone call me. That being said Jen and Amber who I dealt with on my last weekend of having the storage were great. The problem has been management there before and the horrendous treatment by customer service and the third party billing company that screwed up my account and then forced me to pay to prevent a lock out when they were holding my checks and cashing them late. I have been trying for a year to deal with the billing issues to no avail and told I cannot talk to the billing company and customer service was horrendous and would not give me any way to put in a formal complaint of all the disrespect I have received. It was not until the Friday before my move out that I got a rep who actually helped and put in a complaint and is having the gentleman from the complaint department contact me. I will never ever due business w/UHaul again. I have never in my life experience such horrendous customer service and disrespect from any company I have ever done business with throughout my life. I have no words to truly express how bad it has been. So my rating for Uhaul would be less than the poor rating if it were possible to give a lower rating. AGain this has nothing to do with Jenn or AMber that I dealt with on my last weekend. But prior to them - the office staff was an issue and the customer service. Scott was the last manager at the branch location that was a good manager.

Évaluation :

5

Very polite people

Évaluation :

5