Customer Reviews for U-Haul Moving & Storage at Route 1

3 584 évaluations

390 Providence Hwy   Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

(781) 769-2240

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(781) 769-2240

390 Providence Hwy
Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Second time I have dropped a trailer here the lady is rude and nasty. She is rude and not helpful she was very disrespectful to the gentleman ahead of me. I turned the trailer in a day early but they reported it not returned 3 days later.

Ronald S. 
Évaluation :
5

Nothing, everything went well, very friendly staff

Steve N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

Good service

David P. 
Évaluation :
4

Truck was old loud smelled of fumes. Felt unsafe disgraceful.

Shawn M. 
Évaluation :
5

Quick service, clean truck. I left and item behind and was able to retrieve it following day

Linda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chiso O. 
Évaluation :
5

Very pleasant customer service.

despina K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl G. 
Évaluation :
5

Thomas was very helpful at checkout! Eased my anxiety about driving a bigger truck. Very personable and friendly.

catherine S. 
Évaluation :
4

Thomas was extremely helpful and personable. Staff is top notch. Online check in was slow and can be frustrating at times

ANDREW V. 
Évaluation :
5

N/a

THOMAS A. 
Évaluation :
1

Staff was not very friendly. The reservation wasn't correct and cost me two hours to wait for store to open even though I called the day before. Truck was demand, looks like windshield was just replaced. Too busy to speak to me when I returned the truck. Over all terrible experience

Matthew F. 
Évaluation :
1

Unhelpful rude and nasty.

Ron S. 
Évaluation :
4

The truck I rented had a lot of wiggle in the steering...therefore the truck would tend to wander to the left and to the right when driving straight down the highway. It was a windy day which made it worse. I drive a lot of rental trucks and I diid not like driving that little 15' truck at all.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe H. 
Évaluation :
1

The radio was broken..No blankets in blanket bin ALSO… There was a pair of RAYBAN SUNGLASSES LEFT ON THE PASSENGER SIDE DASHBOARD!!!! How convenient that when we went by the Norwood branch that the truck was there with Arizona plates on it STILL but the guy that works there handed my boyfriend a scratched up pair that werent even the right sunglasses!!!!! I called the Norwood store and “Thomas” the one who gave the sunglasses(Scratched up pair that weren't even the same glasses)to my boyfriend,Was so unprofessional and completely rude gave me a phone #to call and its an invalid phone #?????? Those glasses better turn up immediately or I will be calling corporate indefinitely……..what kind of business are you running??? I am NOT HAPPY and those expensive sun glasses better be returned asap as I was the only person who rented that truck and NOBODY got in after that so I KNOW YOU GUYS HAVE THE GLASSES!!

Karen A. 
Évaluation :
5

Very helpful personnel

Lois B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
1

Our experience was abhorrent, to say the least. We reserved our 20' truck, trailer, furniture pads, and two-wheel dolly two months prior to our move date. We spoke to someone at this location to verify that the reservation was in their system and that the selections we made would be available at the location on the date we specified. We were then notified in an email that the we were to pick the truck up at a different location, a gas station nearby. We were concerned that this would cause an issue with the trailer hook-up and contacted the store again to ensure that we could pick up at this location, which they confirmed. Less than 24 hours before our scheduled pick-up time, the store contacted us to confirm our reservation for the following day. They told us they had a 20' truck available, but not the trailer we needed to tow our vehicle. We explained that it was confirmed by the store when we made our reservation two months prior, but they said none could be made available. We asked what our options were, as we now had no way of moving our vehicle over 1500 miles. The store was unable to provide a resolution and offered a $50 credit. We explained that we would have to find someone, with no notice, who could drive the vehicle to our new home and pay for them to fly back; a flight that costs considerably more than $50. We were told someone would contact us in 24-48 hours with a resolution (spoiler: it has been 11 days since this conversation and no one has contacted us to discuss the issues). The morning of our pick-up, the store was initially unable to find our reservation and, once they did, told us that they did not have a two-wheel dolly available, regardless of our reservation. Upon leaving the store, we saw that there was at least one dolly “for sale” on the sales floor. We then had to make a trip to Home Depot to purchase one for our moveâ€"another charge we were not anticipating. After already beginning to load the truck, we were contacted by the store again to notify us that a trailer was available over 40 minutes away. We explained that we were expecting to be on the road by that evening, had already made arrangements for someone to drive the vehicle and purchased a non-refundable plane ticket for them to get home, AND no one had contacted us to discuss a resolution. We were told again that someone would reach out within 24-48 hours. In addition to the previously stated expenses, we had to pay for gas for the vehicle that was intended to be towed, as well as hotel accommodations and food for the additional driver. Three days after this saga began, we received an email from Jennifer Holman (Traffic Control Manager) stating that a $50 refund had been issued, even though we STILL had not been contacted and there had been no acknowledgement of the issues that occurred. At the time of our pick-up, we were told by the store associate that our contract would state the gas tank was at 3/4 full. When we returned the truck, we were charged $20 because we were misinformed and the contract actually stated the tank level was 13/16 full. Quite frankly, a $50 refund is offensive. We chose to make a large move with U-Haul over less expensive companies because we trusted the brand and it ended up being one of the worst mistakes we could make.

Alec M. 
Évaluation :
5

$0,99 a mile is just too very much. Will think of different options next time. Doesn't make any sense

Anand B. 
Évaluation :
3

Less time waiting for someone to show up in the office.

christopher D. 
Évaluation :
5

Service was very good and pricing was excellent I would say that they would need to have an another extra guy on hand cuz sometimes when you get there there's a few people in line waiting an extra guy would help out with the traffic flow of people .. but over all services were great +! 👍

ROBERT A. 
Évaluation :
5

Thomas was extremely helpful and attentive!! Would highly recommend this location

Michael B. 
Évaluation :
2

When dropping off the associate was rude. There were two ladies working. One was in her pajamas with a bath robe on, which was definitely unprofessional, and the other lady was behind the counter. She was the one who was rude. Didn't even look at me when she was speaking to me.

Michelle B. 
Évaluation :
5

Looking forward to receipt!!!

william G. 
Évaluation :
2

Not sure point of checking-in online and then waiting in a long line to finish check-in / get equipment. HUGE waste of my time. At return online mobile app didn't work... 'failed to upload photos'. The year is 2022... time to embrace technology that actually works and creates efficiency for your customers.

William A. 
Évaluation :
5

The truck I rented was not in very good shape at all. It had over 170000 miles on it. It rode really bad and sounded like the rear end was going to fall out. Wasn't sure I was going to make it to and from the cape.

Louis B. 
Évaluation :
3

The truck was great and served its purpose. The customer service was not. The staff member didn't even say hello and the whole transaction came off very rude and like they were just inconvenienced by me being there. I realize it may not be the most exciting job but a simple hello or thank you goes a long way with a business.

Amanda B. 
Évaluation :
4

explaining the rental time clearer

kevin D. 
Évaluation :
5

I have used this location many times and they are always very efficient. Today the manager was mentoring a new employee and was hands-on and clear on training a new, interested employee on the physical connection of the trailer to my vehicle. No little wait time. Easy in (as above) and easy out thanks to a different employee who was there when I dropped off the trailer. I use them regularly and will continue to do so.

Janet C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willy E. 
Évaluation :
1

Don't rent a truck with 1/4 tank. The manager needs to have an in service on customer service

Paul F. 
Évaluation :
5

they always do a great job there at the Norwood Ma u haul i have used them for many years

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin M. 
Évaluation :
4

Truck seemed to be on its last legs. Engine sounded terrible and we could not shut off radio. Frustrating move.

Ed L. 
Évaluation :
4

Employees great felt bad for them seemed a little under staffed

Daniel S. 
Évaluation :
3

Make sure the drop off drive way has more space for upcoming drop off vechiles and or trailers. Stopped there and the drop off equipments were piled up making me having not enough room to park there upon coming into the office.

Prince B. 
Évaluation :
5

Excellent service staff, very pleasant and all of them understand the business. Taking care of the customer seemed to be a top priority.

Tom R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Svyatoslav K. 
Évaluation :
5

Trailer was dirty with drywall pieces , I needed to ask for a broom and sweep it out my self.

DAVID D. 
Évaluation :
4

the service and drop off was seamless ( we all seem to be at door at opening even if have later pickup times the staff handled very well) all I can say staff for me was very good and knowledgeable.

david B. 
Évaluation :
5

Customer services rep. Thomas Webb was very friendly and made the process easier. Way to go!

Yeferson R. 
Évaluation :
5

The process of checking in alone is a little daunting for older people but I was able to talk to someone who walked me through it and the service was very quick and effective

Sue B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen G. 
Évaluation :
1

The Norwood location is awful

Charles P. 
Évaluation :
4

Lady at the front desk was very rude & unprofessional.

RUTHERFORD S. 
Évaluation :
5

THE TRUCK DID ITS JOB FOR ME.THANK YOU GUYS!

AARON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen O. 
Évaluation :
5

Great people , very professional

clark H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith A. 
Évaluation :
3

The return process was a bit too involved. I returned it after the location was close so I had to follow way too many steps. The customer should not be responsible for taking multiple pictures to upload.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek W. 
Évaluation :
1

The customer service was terrible. The truck had zero gas in it. We needed to drive right to a gas station to fill it. The person told me our one way drop off was not confirmed and started to complain about UHaul.

Marybeth G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bassil D. 
Évaluation :
5

Nothing - Staff was excellent

THOMAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

Staff was immediately attentive and friendly and I was a very low maintenence customer as far as my needs went so everything was exactly as smoothly as I could hope. Probably more enjoyable because of staff personality than my simple needs required.

Carl L. 
Évaluation :
5

Very friendly staff had me out the door quickly and checked in on return just as quickly

Douglas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACKSON A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnny F. 
Évaluation :
5

Very professional group of people !

Blair S. 
Évaluation :
5

Great service I look forward to seeing you guys again.

Mariah F. 
Évaluation :
5

Great customer service! The gentleman who assisted me with the rental process was very professional and friendly!

Yeferson R. 
Évaluation :
5

The place was awesome. Very professional. Will use again if the need arises.

Martin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thales F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bethany C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maura P. 
Évaluation :
2

I reserved a truck for 7:30am for mobile pickup and it was not ready for me and I was stuck waiting for the store to open at 9am. I had people waiting to help me move for an hour before I could even get the truck. Very disappointed in Uhaul.

Justin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA H. 
Évaluation :
5

courteous and professional staff and a quick and easy transaction.

THOMAS C. 
Évaluation :
5

The equipment was cleaned but the gas was very low below the expected gas .

Tracy R. 
Évaluation :
5

The employee that helped me at the store went above and beyond, really nice guy, he should be recognized for that.

BRENT R. 
Évaluation :
5

Nothing Jose was superb and above and beyond.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADILSON D. 
Évaluation :
5

Experience was very much improved ovee my last visit 2 years ago. Equipment was in good shape and almost all staff were very helpful and nice.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beverly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry R. 
Évaluation :
1

The Claire did not prepare our van for early self pick up with the mobile app so when we arrived at 8 am we were unable to get our van and waited in the freezing cold parking lot for an hour. The U-Haul customer service was unable to do anything and put us on hold after hearing what was happening and never got back on the phone to talk to us (45 mins) so we had to call again on a second phone. When glee finally got the van, there was another truck blocking our van into the spot so we could leave until the one employee who was there to open could get away from checking other people in and move the truck. We booked for 8 am and didn't leave with the van until 9:20 am. It was all totally unacceptable.

BRIAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY B. 
Évaluation :
5

I couldn't really say there was anything I would improve on .Everything went smoothly

JON O. 
Évaluation :
1

I made a reservation for a mobile pick up before the office opening. when I got there and logged on through the mobile app, it said that I was scheduled for a hand delivery. I had to go home and come back at 9 when the office opened.

MARC C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN C. 
Évaluation :
3

I was over charged for no reason other than you felt like it.

MEREDITH M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shalish P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL R. 
Évaluation :
4

Customers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONAL

Linda M.  |  Expérience générale 
Évaluation :
2

The storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.

MARY M.  |  Expérience générale 
Évaluation :
1

The storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it's all on 1 level.

Maura S.  |  Expérience générale 
Évaluation :
5

The customer service was genuinely the best I've ever had. Jose was so kind and patient and explained everything so clearly. I've used the Norwood location for years now and Jose is the best customer service rep I've come across.

Julie C.  |  Premières impressions 
Évaluation :
5

Yes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..

martin m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristtiya G.  |  Expérience générale 
Évaluation :
1

Terrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I'm not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.

Alyssa J.  |  Premières impressions 
Évaluation :
5

The manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.

samuel r.  |  Expérience générale 
Évaluation :
5

Thank you for great service

Sherry W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL R.  |  Online Move In 
Évaluation :
5

The woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.

David H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Noelia R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah L.  |  Premières impressions 
Évaluation :
5

I love uhaul they are always nice to me

Betty W.  |  Premières impressions 
Évaluation :
5

Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.

JOSIE T.  |  Premières impressions 
Évaluation :
1

The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful

BRYAN L.  |  Expérience générale 
Évaluation :
5

Great staff. Jabriel is very efficient and hard working. Made our transition easier

Shandra R.  |  Expérience générale 
Évaluation :
5

Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we'll ever get another U-Box, but we will definitely continue using this location for our storage needs!

Kristin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen G.  |  Expérience générale 
Évaluation :
2

Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.

ELISSA E.  |  Expérience générale 
Évaluation :
1

The garage didn't work, the lift didn't work, my card didn't work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven't gotten a call back yet. I am furious.

Peter C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen E.  |  Premières impressions 
Évaluation :
5

No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.

MARIEANN O.  |  Expérience générale 
Évaluation :
5

The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!

Ashley B.  |  Expérience générale 
Évaluation :
2

Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.

Greg K.  |  Expérience générale 
Évaluation :
5

Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.

Kimmian M.  |  Expérience générale 
Évaluation :
4

No comment, good experience

Kadikele I.  |  Expérience générale 
Évaluation :
5

Very friendly and accommodating manager!

John C.  |  Expérience générale 
Évaluation :
2

Truck was not available upon pick up of reservation after confirmation

JESSICA P.  |  Premières impressions 
Évaluation :
3

Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

yulia T.  |  Expérience générale 
Évaluation :
5

Kassie and her crew are amazing!!!

Latasha B.  |  Expérience générale 
Évaluation :
5

We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

jean p.  |  Premières impressions 
Évaluation :
5

Excellent service à la clientèle.

Yvon A.  |  Premières impressions 
Évaluation :
5

Everyone was so kind and helpful!

Meredith M.  |  Premières impressions 
Évaluation :
5

Very friendly and helpful manager. Great experience.

Trevor L.  |  Premières impressions 
Évaluation :
5

Excellent help, would use again.

allison w.  |  Premières impressions 
Évaluation :
5

A very pleasant experience, great staff, always helpful

Carol P.  |  Expérience générale 
Évaluation :
1

call if you care to hear the story not good 617-875-7373

ROBERT D.  |  Expérience générale 
Évaluation :
5

I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Lydia P.  |  Expérience générale 
Évaluation :
5

Excelent!

Lourdes D.  |  Expérience générale 
Évaluation :
5

Very helpful and professional. Very thankful for making my son's move go so well.

James S.  |  Expérience générale 
Évaluation :
5

The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

armini t.  |  Réservation 
Évaluation :
5

Every time I showed up there they took care of me I have no complains how many complements great people

gregory l.  |  Expérience générale 
Évaluation :
5

Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!

Todd H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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