Évaluations des clients U-Haul Moving & Storage at Route 1

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Route 1

Cote générale :

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JOSEPH F.
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Le client n'a pas laissé de commentaire.

JEFFREY K.
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I put gas in that I used and they are charging me 4. 00 when I returned it how I got it at 1/2

WARD S.
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No one there to check me out except the mechanic, who instructed me to put the one I rented in line and said I was all set. Not very pleased. Ward Stewart

MICHAEL H.
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FAST SERVICE

DANIEL R.
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Kudos to the guy behind the desk. He handed me the keys and then came out with me to rake the snow off the truck. Good experience. Only downside was the bathroom. The light was out and my gf had to use her phone flashlight to find her way.

GERARD R.
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I never ordered insurance. I did the order over the phone and the person put me down for it. I NEVER EVER buy the insurance. Another example of one of your scams, I will make sure to go with your competitors next time

Alexander O.
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The GM needs better help at this location. She is great but her employees are not very helpful. At least when I was there on a Saturday morning. Snow needs to be removed from vehicles and trucks need to be checked that they start before assigning them to be picked up by mobile registration. I lost two hours of work and was not offered any discount for my troubles when my truck wouldn't start and then had to wait over an hour to get a truck that works. I always give benefit of the doubt but this experience this most recent time was a miss for me.

Amanda S.
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Le client n'a pas laissé de commentaire.

ALEXANDER K.
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Le client n'a pas laissé de commentaire.

Kerry O.
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For the mobile pick up, it would have been more streamlined if the pictures and license upload and call to verify identity was done prior to pick up. My pictures had to be retaken and my verification contact didn't know the call was coming so had to be called again. This delayed our move.

MATTHEW D.
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Le client n'a pas laissé de commentaire.

RICHART F.
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Le client n'a pas laissé de commentaire.

FREDDIE B.
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Le client n'a pas laissé de commentaire.

Stephen M.
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Gas tank was not full.

Betty W. | Premières impressions |
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I love uhaul they are always nice to me

RENATO P.
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The truck need maintenance .

TAYLOR P.
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Noce

JOHN B.
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Excellent service

SHAMYIAH B.
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The mileage was wrong on the paperwork it 53 and really was 57. I did not have a chance to go back inside because to have it corrected. When I returned the vehicle I was advised there was nothing they could do as I should have snapped a picture. I felt like that was totally wrong as was I charged for miles I did not drive. In the future the employee should come outside with customer to inspect the vehicle to prevent an overcharge.

Carleton L.
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Manager was very friendly and helpful.

JOSIE T. | Premières impressions |
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Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.

JOHNATHAN R.
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Get that truck off of the road! Absolutely horrible condition. The steering was very loose. When touching the beaks, the truck shook uncontrollably. I had to hold on to the steering wheel for dear life when going over a bump, because it shook and rocked all over the place. I tried calling 20+ times to see if I could get another truck and nobody would answer the phone. Shame on UHaul for allowing a person to drive that truck off of their lot. You clearly don't give a crap about the safety of your customers.

GENA B.
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To immediately receive my drop off receipt. It took the next day to receive my receipt

JOSIE T.
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The best customer service ever Lashonna Hawkins went out of her way to help me best customer service ever due to her I am coming back to U-Haul the way she treated me she accommodated me this is a very good employee she deserves a million-dollar raise the way she treated me when I had so much stress test through what I went through with the other location.thank you Lashonna Hawkins for being so caring and accommodating.you rock.

JOHN C.
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Le client n'a pas laissé de commentaire.

Mark D.
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The 2 employees I worked with were outstanding. You should be proud to have them.

JOHN C.
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Everything went well but you get absolutely SCORCHED on Milage. I will NOT be using UHaul again

Erin C.
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Drop off felt a bit hectic, as I was just told I was "all set" and that I would be emailed. There really wasn't any staff around to talk to, just people rushing about so I felt weird about leaving it without anyone checking it out.

Eric F.
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Le client n'a pas laissé de commentaire.

Erik H.
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Le client n'a pas laissé de commentaire.

CANDY C.
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Customer service was excellent! Very friendly and helpful. I have used this location twice and would highly recommend.

Reid P.
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Le client n'a pas laissé de commentaire.

CHARLES K.
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Le client n'a pas laissé de commentaire.

HILARY W.
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Le client n'a pas laissé de commentaire.

JEAN C.
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The new staff were very polite courteous helpful

MARK K.
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The lady who helped me was very knowledgeable, accommodating and pleasant to work with.

SHELLY L.
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The app did not work

Michael G S.
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Le client n'a pas laissé de commentaire.

Osly F.
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I want to thank manager Leon. He was great to work with and was helpful throughout my experience with renting at UHaul.

Todd L.
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My agent was very respectful and helpful. The other agent working with him was not wearing a mask and seemed put off when a customer asked him to put one one to help her. When I returned the vehicle, I walked in and there was an elderly couple at the desk getting help. The Agent was not wearing a mask, although the couple was both wearing masks. He told me he would email me my receipt and before I left, I said to the agent that he needed to put a mask on and he shrugged me off. I said it again and he said something about how he had it on earlier. I reminded him that he was supposed to wear a mask for his customer's safety and not his own. He seemed disinterested in my concern for this elderly couple that was standing on the other side of his desk. Very disturbing.

AMY P.
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Easy and relaxed check in and out - thanks!

Roark H.
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Le client n'a pas laissé de commentaire.

MARGARET H.
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Le client n'a pas laissé de commentaire.

SUSAN W.
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Quick and easy!

brian H.
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The associate that checked me out at the start of the rental was very helpful, answered all my questions and she was overall a great representative for u-haul.

JOHN C.
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Great experience. Thanks

JAMES M.
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Le client n'a pas laissé de commentaire.

Jesse F.
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Le client n'a pas laissé de commentaire.

KIMBERLY H.
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Everyone that work there provided excellent customer service.I have to say I was very impressed to see that uhaul thoroughly cleans the trucks between customers.

David L.
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This is a consistently great operation! We will use it again when needed.

Silva S.
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Good service and understandable staff. You are appreciated. Merry Christmas to all

Stephen R.
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Le client n'a pas laissé de commentaire.

John B.
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Location is grossly understaffed. Employee was doing the best that he could. I had reserved a trailer online the day before. When I arrived to pick it up , it was buried in a snow pile from a storm over a week ago. He broke his butt shoveling it out and I assisted in pushing it out of the snow. Buy a snowblower, hire more people and give this gentleman a raise. Shame on you!

JOSE S.
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Le client n'a pas laissé de commentaire.

Robert S.
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The truck's tires were out of balance so bad that it gave me blurred vision. If I had a fragile cargo I don't think it would have survived.

Mark C.
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Steven was great.

Laylanie G.
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Check engine light was on right when we picked up the truck, truck felt like it was stuck in gear , the drivers door wouldn't shut completely which is really unsafe , and when we went to return it it wouldn't start right away , even when we told the staff members at U-Haul in Norwood they had a hard time turning in the truck.

DAVID G.
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Le client n'a pas laissé de commentaire.

Wolfgang F.
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Le client n'a pas laissé de commentaire.

Carol T.
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I know this is Covid season. And the representative that I dealt with was very courteous and professional. My only issue is that I waited in line long enough to pay my movers $110 an hour. My appointment was for 9 AM And I left U-Haul at 9:47 AM. I ended up going inside because the U-Haul app did not function properly. Every time I signed in it threw me out stating “your session has expired.” When I tried to call no one ever picks up the phone that is listed online; there's is an automated system that continuously speaks a recorded message with no resolve. As stated previously there was no issue with the representative. If it all possible I would choose a different service just to spare myself from the aggravation.

James F.
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Le client n'a pas laissé de commentaire.

Matthew W.
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Horrible experience. I booked it for 8am contactless pick-up, and I showed up to have no truck waiting for me. There were no keys in the drop box. So I had to come back after 9. Staff did not apologize for their error, they were not wearing masks, and could care less. Also, the truck was piled in behind another truck so I was further delayed because they had to move the other truck. The fact that staff were not wearing masks during this pandemic is reason enough for me to never use uhaul again. Incredibly unprofessional

Glenn P.
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Le client n'a pas laissé de commentaire.

igor D.
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Overcharged me for the fuel. I used truck for only 28 miles, before returning I put 3 gallons of gas in the truck, then on the receipt I noticed that I was charged another $5.25 for 1.5 gallons. So, are you trying to say that 4.5 gallons needed for 28 miles? That's 6.2 miles per gallon!!! If that's true, I would never order such trucks again.

Janet C.
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Le client n'a pas laissé de commentaire.

Richard R.
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Uhaul has the best variety and availability of equipment, but the staff at every location needs significant coaching, They don't acknowledge customers when they arrive, they never smile, they move painfully slowly even when there is a long wait, they don't apologize for the wait, none were wearing masks during this time of pandemic. This has always been enough of a problem at UHaul that I would quickly use a different company if I could find one close by with the same equipment availability.

ELISE M.
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The owner was excellent. Super helpful!

Gene M.
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Le client n'a pas laissé de commentaire.

MICHAEL F.
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Le client n'a pas laissé de commentaire.

ralph G.
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Le client n'a pas laissé de commentaire.

ALEX M.
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Clean the inside of the windshield and fix the windshield washer motor. Otherwise excellent friendly service. Pricing is a little confusing lots of added taxes and stuff.

KIMBERLY C.
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Less than 1/4 tank of gas which attendant acknowledged was not what it should be. Old old truck with over 100,000 miles. Not the kind of vehicle I usually get from Uhaul. Disappointed.

MICHAEL F.
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Le client n'a pas laissé de commentaire.

Andrea E.
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Le client n'a pas laissé de commentaire.

Mary Lou S.
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My first pick up in Walpole there was at least 4 inches of snow on the seat and on the floor on the drivers side and the passenger door was frozen shut . The truck was not cleaned off .. then went to Norwood instead to pick up the truck and it had a flat tire and had to ask them to fixed it bravura we notice it not them .... picked up

KATHERINE F.
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Truck was clean but reeked of smoke. Very unpleasant.

Bianny A.
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Truman Parkway customer service is awful! I rented a truck online, went to pick up and it wasn't available. Truman did not care and simply said go to Norwood they have one. In short I ended up paying double in milage because of the location switch. Thankfully the employees in Norwood were amazing!

DANIEL T.
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Le client n'a pas laissé de commentaire.

CHARBEL L.
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Customer service was awesome! Vehicle was rough, wobbly on road and made noises that will make you nervous while driving.

Amy C.
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I should not be charged with having to return truck to a further location. Preferred location was Kingston but they were not accepting returns so I had to drive to Hanson

jeff K.
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Le client n'a pas laissé de commentaire.

MaKenzie R.
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Le client n'a pas laissé de commentaire.

Donald S.
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Le client n'a pas laissé de commentaire.

Peter W.
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Le client n'a pas laissé de commentaire.

John G.
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Le client n'a pas laissé de commentaire.

STEPHEN B.
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Le client n'a pas laissé de commentaire.

BRYAN L. | Expérience générale |
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The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpful

GREGORY H.
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Thanks!

Marc L.
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Worst customer experience. You double-charged me, I emailed the manager of the location to notify him/her and it's been 2.5 weeks without a response.

STELLA S.
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Le client n'a pas laissé de commentaire.

Vernon A.
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Le client n'a pas laissé de commentaire.

John K.
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Location is understaffed. At pickup and drop off, there was only a single representative working and multiple customers. Staff is friendly and helpful, just needs more help. Also I had trouble with the mobile app on my Android phone, it kept showing an old reservation as being open, but when I log into my account on my computer, it's closed. I could not see my current rental on my phone. After rebooting my phone, then logging out and back in, did it clear up.

BILL F.
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Le client n'a pas laissé de commentaire.

MARGARITA M.
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N

Nathan B.
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Credit card was double charged for rental. Now I need to call you guys to straighten out the billing situation which is a waste of my time. It should have been handled correctly the first time. more frustration added to an already stressful move.

Carolyn C.
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Le client n'a pas laissé de commentaire.

Thomas C.
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I might--we had to wait a long time as the computer system was down and the person in front of us didn't have a reservation. Once we were taken it was quick. Good customer service would have done us first and have the other person wait. Also, we were given somewhat wrong information regarding the truck. It was in the right lane but behind a truck in front of use which required getting someone to move the truck for us. Not a lot of fun trying to find a truck in the rain!

JON S.
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No one came out for close out, though the sign said to stay in the vehicle and some one would be there. Went inside and no visible customers but told system was down and they would close out when up again.

Christopher B.
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System was down when I got to the Uhaul location so I had to wait About 15 minutes for that to get back running. Then the truck I was given had a different mileage and fuel reading then what was on the contract so I had to change trucks, taking an additional 10 minutes.

Dirk B.
Évaluation :

We pick up on October 17th at 7:06am and we drop off on October 17th at 11am. When I checked our bill it was listed as follows: Pick up on October 17th at 7:06am Drop off on October 17th at 12:53 pm The person at the desk was busy, because he had at 4 people in front of us and he said are you dropping off and we said yes. He said he would check us back and that we could leave, because he would send an email of our charges. Why did we get charged from 7:06am - 12:53pm when we drop off at 11am.

Julie W.
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I booked my Uhaul several days in advance to pick up in Norwood, MA. I got to Norwood, and they told me that they didn't have my truck available and essentially "oops, have a good day." As a result, I had to book a NEW reservation for a DIFFERENT Uhaul location. As if this was not horrible enough, Uhaul charged me 99cents per gallon of gas, instead of the agreed upon 79cents/gallon. As a result, they got an extra $8 out of me. HORRIBLE experience. Will never use again.

Joseph N.
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Le client n'a pas laissé de commentaire.

Francis P.
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The service people were great. The truck was clean and a perfect size for our needs. We accomplished a lot. The truck ran well. We felt safe. Can't say enough about the customer service we received. Everyone was helpful and friendly. We purchased moving boxes and tape also. Full service location.

Shandra R. | Expérience générale |
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Great staff. Jabriel is very efficient and hard working. Made our transition easier

Kristin M. | Premières impressions |
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Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we’ll ever get another U-Box, but we will definitely continue using this location for our storage needs!

Karen G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ELISSA E. | Expérience générale |
Évaluation :

Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.

Peter C. | Premières impressions |
Évaluation :

The garage didn’t work, the lift didn’t work, my card didn’t work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven’t gotten a call back yet. I am furious.

TIFFANY L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kristen E. | Premières impressions |
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Le client n'a pas laissé de commentaire.

MARIEANN O. | Expérience générale |
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No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.

Ashley B. | Expérience générale |
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The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!

Greg K. | Expérience générale |
Évaluation :

Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.

Kimmian M. | Expérience générale |
Évaluation :

Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.

Kadikele I. | Expérience générale |
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No comment, good experience

John C. | Expérience générale |
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Very friendly and accommodating manager!

JESSICA P. | Premières impressions |
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Truck was not available upon pick up of reservation after confirmation

yulia T. | Expérience générale |
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Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.

Latasha B. | Expérience générale |
Évaluation :

Kassie and her crew are amazing!!!

jean p. | Premières impressions |
Évaluation :

We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Job

Yvon A. | Premières impressions |
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Great customer service.

Meredith M. | Premières impressions |
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Everyone was so kind and helpful!

Trevor L. | Premières impressions |
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Very friendly and helpful manager. Great experience.

allison w. | Premières impressions |
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Excellent help, would use again.

Carol P. | Expérience générale |
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A very pleasant experience, great staff, always helpful

ROBERT D. | Expérience générale |
Évaluation :

call if you care to hear the story not good 617-875-7373

Lydia P. | Expérience générale |
Évaluation :

I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.

Lourdes D. | Expérience générale |
Évaluation :

Excelent!

James S. | Expérience générale |
Évaluation :

Very helpful and professional. Very thankful for making my son's move go so well.

armini t. | Réservation |
Évaluation :

The owner at the Norwood location & Adrienne were awesome! They made my day brighter!

gregory l. | Expérience générale |
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Every time I showed up there they took care of me I have no complains how many complements great people

Todd H. | Expérience générale |
Évaluation :

Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!

Non reviews have been submitted for this location.

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