Airconditioning cut out during the hottest part of the day, two days straight.Ronald P.
Customer Reviews for U-Haul Moving & Storage at Route 1
Pour nous contacter
Norwood, MA 02062
(Northbound side of Rt 1 next door to The Chateau)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Costumer service is poor not in person , over the phoneTiana M.
The woman who helped me was great. We both hitched up my trailer and I was all set!Anne B.
Le client n'a pas laissé de commentaire.Jeremy M.
This is great people work here have costumes skills very good I like the way they treated me lovedOTTO H.
Le client n'a pas laissé de commentaire.Paul R.
Thomas was outstanding. He gave the right equipment, and suggested helpful things for my trip. He's an outstanding associate for U-Haul.Khaleel D.
Thomas is a wonderful employee and very friendly. He knew all the information about U-Haul products and services.Daniel T.
Very slow at the counter, only one person working there.James V.
Le client n'a pas laissé de commentaire.Sean M.
Le client n'a pas laissé de commentaire.SHATEIKA M.
More staff working at locationBrian B.
Friendly - knowledgeable staff on both ends of the rental - van ran perfectlyDon P.
Reserved an appliance dolly online, but they didn't have any when I went to pick it up. They did find another location that had them, but I had to drive an hour out of my way to pick that up. Did complete my move, but a reservation should mean something.Eric F.
Le client n'a pas laissé de commentaire.dennis M.
Le client n'a pas laissé de commentaire.JAMISON K.
Le client n'a pas laissé de commentaire.Maureen H.
Great customer service employees very helpful.Paul D.
I would avoid using the term â€œguaranteed deliveryâ€ when packages will inevitably be late from time to time. My U-Box was almost a week late and I had to call several locations who kept telling me the U-box was at the others location ready for unloading when it clearly wasn't . Had to repurchase almost everything in the container out of necessity as it simply did not arrive in time.Andrew B.
Thomas is a great employee. Very knowledgeable and helpful in getting me what I needed to do. He is a great asset to the location and company. Excellent customer service and he should be considered for promotion so you can retain him.Scott H.
Le client n'a pas laissé de commentaire.Stephen S.
I used their truck and I definitely swept it outâ€¦ I used less miles than I said and brought it back with more gas than received and yet I get hit with a cleaner charge. For what I had my broom and I swept out the bed was there a speck of dust left that I missed I would have went back and swept it again if anyone was in the office during my return in the middle of the afternoon and said to me this isn't clean enoughADAM R.
Thomas Webb is a first-rate representative for the U-Haul brand.James M.
The person there working at the Rt. 1 Norwood was excellent!! Very helpful and friendly!!!!Tom A.
The UHaul employee was all alone, processing around four dropoffs. He mentioned that he is on a 12 hour shift and could not shut down to take a break. He was very helpful, but I was sad for him.Vincent C.
The staff at this location went above and beyond to help ensure I had the most cost effective option. Amazingly friendly and helpful!claire G.
Le client n'a pas laissé de commentaire.kathy E.
Give Thomas a raise!Khadeja R.
Service desk rep was very helpful when I booked the van as was the woman who received the vehicle back when I returned it - good rental experience.Peter H.
Location was excellent - will definitely use them again! Manager and staff were working at 110 % and getting it done. Truck itself was clean and ready to go, but needed a front alignment. I can see how the location wouldn't notice it unless a renter speaks up. Effectively limited to under 50 mph due to dartiness at higher speeds on the highway, and front tires (which appeared nearly new) are starting to wear unevenly.THOMAS P.
Le client n'a pas laissé de commentaire.Jon W.
Le client n'a pas laissé de commentaire.Seth T.
Thank you for helping disconnect the trailer to be returned. Seamless transition.Paula A.
When I pick this up the manager on duty was super helpful!DAVID M.
No windshield wiper fluid in the uhaulDean A.
Second time I have dropped a trailer here the lady is rude and nasty. She is rude and not helpful she was very disrespectful to the gentleman ahead of me. I turned the trailer in a day early but they reported it not returned 3 days later.Ronald S.
Nothing, everything went well, very friendly staffSteve N.
Le client n'a pas laissé de commentaire.Ken P.
Le client n'a pas laissé de commentaire.Kevin A.
Good serviceDavid P.
Truck was old loud smelled of fumes. Felt unsafe disgraceful.Shawn M.
Quick service, clean truck. I left and item behind and was able to retrieve it following dayLinda M.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.Chiso O.
Very pleasant customer service.despina K.
Le client n'a pas laissé de commentaire.Carl G.
Thomas was very helpful at checkout! Eased my anxiety about driving a bigger truck. Very personable and friendly.catherine S.
Thomas was extremely helpful and personable. Staff is top notch. Online check in was slow and can be frustrating at timesANDREW V.
Staff was not very friendly. The reservation wasn't correct and cost me two hours to wait for store to open even though I called the day before. Truck was demand, looks like windshield was just replaced. Too busy to speak to me when I returned the truck. Over all terrible experienceMatthew F.
Unhelpful rude and nasty.Ron S.
The truck I rented had a lot of wiggle in the steering...therefore the truck would tend to wander to the left and to the right when driving straight down the highway. It was a windy day which made it worse. I drive a lot of rental trucks and I diid not like driving that little 15' truck at all.Jonathan H.
Le client n'a pas laissé de commentaire.Joe H.
The radio was broken..No blankets in blanket bin ALSOâ€¦ There was a pair of RAYBAN SUNGLASSES LEFT ON THE PASSENGER SIDE DASHBOARD!!!! How convenient that when we went by the Norwood branch that the truck was there with Arizona plates on it STILL but the guy that works there handed my boyfriend a scratched up pair that werent even the right sunglasses!!!!! I called the Norwood store and â€œThomasâ€ the one who gave the sunglasses(Scratched up pair that weren't even the same glasses)to my boyfriend,Was so unprofessional and completely rude gave me a phone #to call and its an invalid phone #?????? Those glasses better turn up immediately or I will be calling corporate indefinitelyâ€¦â€¦..what kind of business are you running??? I am NOT HAPPY and those expensive sun glasses better be returned asap as I was the only person who rented that truck and NOBODY got in after that so I KNOW YOU GUYS HAVE THE GLASSES!!Karen A.
Very helpful personnelLois B.
Le client n'a pas laissé de commentaire.James G.
Le client n'a pas laissé de commentaire.Mark W.
Our experience was abhorrent, to say the least. We reserved our 20' truck, trailer, furniture pads, and two-wheel dolly two months prior to our move date. We spoke to someone at this location to verify that the reservation was in their system and that the selections we made would be available at the location on the date we specified. We were then notified in an email that the we were to pick the truck up at a different location, a gas station nearby. We were concerned that this would cause an issue with the trailer hook-up and contacted the store again to ensure that we could pick up at this location, which they confirmed. Less than 24 hours before our scheduled pick-up time, the store contacted us to confirm our reservation for the following day. They told us they had a 20' truck available, but not the trailer we needed to tow our vehicle. We explained that it was confirmed by the store when we made our reservation two months prior, but they said none could be made available. We asked what our options were, as we now had no way of moving our vehicle over 1500 miles. The store was unable to provide a resolution and offered a $50 credit. We explained that we would have to find someone, with no notice, who could drive the vehicle to our new home and pay for them to fly back; a flight that costs considerably more than $50. We were told someone would contact us in 24-48 hours with a resolution (spoiler: it has been 11 days since this conversation and no one has contacted us to discuss the issues). The morning of our pick-up, the store was initially unable to find our reservation and, once they did, told us that they did not have a two-wheel dolly available, regardless of our reservation. Upon leaving the store, we saw that there was at least one dolly â€œfor saleâ€ on the sales floor. We then had to make a trip to Home Depot to purchase one for our moveâ€"another charge we were not anticipating. After already beginning to load the truck, we were contacted by the store again to notify us that a trailer was available over 40 minutes away. We explained that we were expecting to be on the road by that evening, had already made arrangements for someone to drive the vehicle and purchased a non-refundable plane ticket for them to get home, AND no one had contacted us to discuss a resolution. We were told again that someone would reach out within 24-48 hours. In addition to the previously stated expenses, we had to pay for gas for the vehicle that was intended to be towed, as well as hotel accommodations and food for the additional driver. Three days after this saga began, we received an email from Jennifer Holman (Traffic Control Manager) stating that a $50 refund had been issued, even though we STILL had not been contacted and there had been no acknowledgement of the issues that occurred. At the time of our pick-up, we were told by the store associate that our contract would state the gas tank was at 3/4 full. When we returned the truck, we were charged $20 because we were misinformed and the contract actually stated the tank level was 13/16 full. Quite frankly, a $50 refund is offensive. We chose to make a large move with U-Haul over less expensive companies because we trusted the brand and it ended up being one of the worst mistakes we could make.Alec M.
$0,99 a mile is just too very much. Will think of different options next time. Doesn't make any senseAnand B.
Less time waiting for someone to show up in the office.christopher D.
Service was very good and pricing was excellent I would say that they would need to have an another extra guy on hand cuz sometimes when you get there there's a few people in line waiting an extra guy would help out with the traffic flow of people .. but over all services were great +! 👍ROBERT A.
Thomas was extremely helpful and attentive!! Would highly recommend this locationMichael B.
When dropping off the associate was rude. There were two ladies working. One was in her pajamas with a bath robe on, which was definitely unprofessional, and the other lady was behind the counter. She was the one who was rude. Didn't even look at me when she was speaking to me.Michelle B.
Looking forward to receipt!!!william G.
Not sure point of checking-in online and then waiting in a long line to finish check-in / get equipment. HUGE waste of my time. At return online mobile app didn't work... 'failed to upload photos'. The year is 2022... time to embrace technology that actually works and creates efficiency for your customers.William A.
The truck I rented was not in very good shape at all. It had over 170000 miles on it. It rode really bad and sounded like the rear end was going to fall out. Wasn't sure I was going to make it to and from the cape.Louis B.
The truck was great and served its purpose. The customer service was not. The staff member didn't even say hello and the whole transaction came off very rude and like they were just inconvenienced by me being there. I realize it may not be the most exciting job but a simple hello or thank you goes a long way with a business.Amanda B.
explaining the rental time clearerkevin D.
I have used this location many times and they are always very efficient. Today the manager was mentoring a new employee and was hands-on and clear on training a new, interested employee on the physical connection of the trailer to my vehicle. No little wait time. Easy in (as above) and easy out thanks to a different employee who was there when I dropped off the trailer. I use them regularly and will continue to do so.Janet C.
Le client n'a pas laissé de commentaire.robert Z.
Le client n'a pas laissé de commentaire.Timothy C.
Le client n'a pas laissé de commentaire.Dan T.
Le client n'a pas laissé de commentaire.Karen M.
Le client n'a pas laissé de commentaire.Willy E.
Don't rent a truck with 1/4 tank. The manager needs to have an in service on customer servicePaul F.
they always do a great job there at the Norwood Ma u haul i have used them for many yearsDonald F.
Le client n'a pas laissé de commentaire.Robin M.
Truck seemed to be on its last legs. Engine sounded terrible and we could not shut off radio. Frustrating move.Ed L.
Employees great felt bad for them seemed a little under staffedDaniel S.
Make sure the drop off drive way has more space for upcoming drop off vechiles and or trailers. Stopped there and the drop off equipments were piled up making me having not enough room to park there upon coming into the office.Prince B.
Excellent service staff, very pleasant and all of them understand the business. Taking care of the customer seemed to be a top priority.Tom R.
Le client n'a pas laissé de commentaire.James S.
Le client n'a pas laissé de commentaire.Francis I.
Le client n'a pas laissé de commentaire.Svyatoslav K.
Trailer was dirty with drywall pieces , I needed to ask for a broom and sweep it out my self.DAVID D.
the service and drop off was seamless ( we all seem to be at door at opening even if have later pickup times the staff handled very well) all I can say staff for me was very good and knowledgeable.david B.
Customer services rep. Thomas Webb was very friendly and made the process easier. Way to go!Yeferson R.
The process of checking in alone is a little daunting for older people but I was able to talk to someone who walked me through it and the service was very quick and effectiveSue B.
Le client n'a pas laissé de commentaire.Stephen G.
The Norwood location is awfulCharles P.
Lady at the front desk was very rude & unprofessional.RUTHERFORD S.
THE TRUCK DID ITS JOB FOR ME.THANK YOU GUYS!AARON C.
Le client n'a pas laissé de commentaire.Maureen O.
Great people , very professionalclark H.
Le client n'a pas laissé de commentaire.Lindsay G.
Le client n'a pas laissé de commentaire.Keith A.
The return process was a bit too involved. I returned it after the location was close so I had to follow way too many steps. The customer should not be responsible for taking multiple pictures to upload.Mark G.
Le client n'a pas laissé de commentaire.Derek W.
The customer service was terrible. The truck had zero gas in it. We needed to drive right to a gas station to fill it. The person told me our one way drop off was not confirmed and started to complain about UHaul.Marybeth G.
Le client n'a pas laissé de commentaire.Bassil D.
Customers should have 24 hour access storage facility Update your card reader most times card access don't work THE STAFF ARE COURTEOUS AND PROFESSIONALLinda M. | Expérience générale
The storage facility overall did not feel clean, the elevator was often not working, the card pass to get in was difficult to get to work (eventually the door was just left open and that was better). In terms of staff, I just felt sorry for them because there was mostly just one person there so how could they manage the rentals and help people in the store or help with issues getting into the storage facility? They were always nice, but assistance was so slow I sometimes just left and all I wanted to do was have help with my card to get in. Whenever I talked with someone the phone, they were very helpful and my check-out was easy.MARY M. | Expérience générale
The storage set up is terrible. So many stairs that you have to lug your belongings up. The elevator is pointless because there are still more stairs. Got a free month with the truck but went to Planet Storage nearby because it's all on 1 level.Maura S. | Expérience générale
The customer service was genuinely the best I've ever had. Jose was so kind and patient and explained everything so clearly. I've used the Norwood location for years now and Jose is the best customer service rep I've come across.Julie C. | Premières impressions
Yes..the manager is awesome..she is such a nice and very helpful..she will ensure that my satisfaction is met..she is Darlin ..keep it up manager..martin m. | Expérience générale
Le client n'a pas laissé de commentaire.Kristtiya G. | Expérience générale
Terrible experience at uhaul would not recommend to my worst enemy. Employee working the desk was talking on her personal cell phone the entire time I was trying to get my unit. The unit I reserved was no longer available so I'm not sure what the point of a reservation was. The one open unit was much smaller, dirty and would have to carry my furniture upstairs. Terrible experience.Alyssa J. | Premières impressions
The manager on duty Lashonga was very knowledgeable and helpful with my reservation unit and move. She was happy to help everyone that came in, even when it was busy.samuel r. | Expérience générale
Thank you for great serviceSherry W. | Premières impressions
Le client n'a pas laissé de commentaire.SAMUEL R. | Online Move In
The woman that helped me was very busy, but still remained cheerful and friendly, treating me as if I were her only customer. The rapport that I noticed with her coworkers as well led me to believe that she would make a great manager.David H. | Premières impressions
Le client n'a pas laissé de commentaire.Noelia R. | Premières impressions
Le client n'a pas laissé de commentaire.Leah L. | Premières impressions
I love uhaul they are always nice to meBetty W. | Premières impressions
Lashonna Hawkins was very understanding accommodating and very proffesional.this employee went all out to help me.she deserves a million dollar raise.outstanding employee.thank you Lashonna Hawkins for the best service ever.JOSIE T. | Premières impressions
The staff is no good nowhere to be found every time I go there I have to wait at least 20 mins just to talk with someone Not only that they charged me an extra 80 dollars for unit that was a suppose to be a month free! I got charged not fair not only did I rent the truck but also got charged for the unit.... the guy who was dealing with this got fired a couple of weeks go so now that staff is just giving me the run around and I have yet to receive my 80 dollars or at least another month free of storage I wound not recommend this facility or the staff There is one young lady who works at uhaul that was very friendly and polite can't remember her name she was there only one time but the rest of the crew was not helpfulBRYAN L. | Expérience générale
Great staff. Jabriel is very efficient and hard working. Made our transition easierShandra R. | Expérience générale
Jabriel and the team at 390 Providence Highway in Norwood have been excellent! After our U-box tipped over, Jabriel went out of his way to help us out. I doubt we'll ever get another U-Box, but we will definitely continue using this location for our storage needs!Kristin M. | Premières impressions
Le client n'a pas laissé de commentaire.Karen G. | Expérience générale
Cargo elevator was very difficult to work. Also ridiculous to have an elevator just to have to move belongings up stairs for the split level. Whenever called for customer service - went to national uhaul company which did not make me feel valued or important.ELISSA E. | Expérience générale
The garage didn't work, the lift didn't work, my card didn't work, the computer was slow, and i got my call dropped twice while sorting it all out today. I haven't gotten a call back yet. I am furious.Peter C. | Premières impressions
Le client n'a pas laissé de commentaire.TIFFANY L. | Premières impressions
Le client n'a pas laissé de commentaire.Kristen E. | Premières impressions
No issues, member for years. Moved out only due to change in housing and no longer needed outside storage.MARIEANN O. | Expérience générale
The manager (I wish I could remember his name, it started with a J) was super friendly and repeatedly went out of his way to help us. We visited the Norwood location on several occasions to rent 2 trucks and 2 storage units. The location was very busy and he still remembered us each time we came in and worked hard to help out the many customers coming in and out. There were admittedly some glitches along the way, such as our key card not working and the elevator being stuck, but they worked everything out for us quickly and professionally. If I could change anything, I would ask U-Haul to give these guys some more head count so they could get some extra help in these busy and unprecedented times. Thanks for everything!Ashley B. | Expérience générale
Place was always dirty. Customers bathroom i.e. inside where the actual storage units are located was never clean and trash all over. Parking lot always had trash. Card reading machines to access my storage unit never worked properly. I complained to management nothing was done.I went to a local competitor who had cheaper prices and cleaner premises. U-Haul should be embarrassed to run such poorly maintained facilities.Greg K. | Expérience générale
Manager was fantastic. Answered all my questions and very polite!! Will definitely come again.Kimmian M. | Expérience générale
No comment, good experienceKadikele I. | Expérience générale
Very friendly and accommodating manager!John C. | Expérience générale
Truck was not available upon pick up of reservation after confirmationJESSICA P. | Premières impressions
Everything was nice but a staircase to the 2d level - really hard to move heavy stuff. And when I moved out it took 2 days and several times of communication to have my account finally closed.yulia T. | Expérience générale
Kassie and her crew are amazing!!!Latasha B. | Expérience générale
We moved in very smoothly. Staff very friendly. All and all my furniture is safely in storage. Great Jobjean p. | Premières impressions
Excellent service à la clientèle.Yvon A. | Premières impressions
Everyone was so kind and helpful!Meredith M. | Premières impressions
Very friendly and helpful manager. Great experience.Trevor L. | Premières impressions
Excellent help, would use again.allison w. | Premières impressions
A very pleasant experience, great staff, always helpfulCarol P. | Expérience générale
call if you care to hear the story not good 617-875-7373ROBERT D. | Expérience générale
I want to commend the staff. I had a little trouble and they were courteous, helpful, and supportive. This is a facility I would return to and which I would highly recommend.Lydia P. | Expérience générale
Excelent!Lourdes D. | Expérience générale
Very helpful and professional. Very thankful for making my son's move go so well.James S. | Expérience générale
The owner at the Norwood location & Adrienne were awesome! They made my day brighter!armini t. | Réservation
Every time I showed up there they took care of me I have no complains how many complements great peoplegregory l. | Expérience générale
Kasier was so helpful and wonderful to work with. 👍🏻👍🏻👍🏻👍🏻👍🏻 5 thumps up!!!Todd H. | Expérience générale
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